ZAJIL ENG June July 2022

Newsletter- Issue No 271 - Zajil - June - July 2022 Editor in Chief Editorial Team: Yousif Al Dhafiri - Pretta Mathew - Youhanna Nasim - Abdulrahman Fawzi - Bassam Zidan Khalid Albustan KUWAIT AIRWAYS ENGINEERS REPLACE AIRCRAFT ENGINE IN RECORD TIME As part of its strategic plan to encourage national In addition, Captain Ali Al-Dukhan honoured and cadres in the Company, the Chairman of Kuwait encouraged the team who undertook the task of Airways, Captain Ali Al-Dukhan received a delegation changing this type of engine, which was held in the from the Engineering department at Kuwait Airways, presence of the Director of Engineering department, following their resounding success in replacing the Eng. Abdullah Al-Qahtani, who supervised the engine of the Trent 7000 RR for the Airbus A330 NEO, for procedure at all stages, and included Engineers the first time in the region and in record time, without consisting of Talal Al-Obaid, Saud Al-Hazzami, Jassem any costs and surpassing the offers of Airbus and RR. Shamsa, Abdulaziz Dashti and Mohammed Wasi Ali.

General Announcements KUWAIT AIRWAYS ORGANIZES BEYOND EXCELLENCE FORUM’ 22 Kuwait Airways organized the “Beyond Excellence Growth and Performance, led by Mr. Ali AlAryan, Forum 22”, for the Company’s employees, and have announced various projects in motion to highlight the National Carrier’s vision and to ensure digital transformation and prioritize transformation until the year 2030 and to customer centricity while maintaining efficiency. accomplish the highest levels of service excellence. Also highlighting the digital transformation initiative and goals, the team has also engaged The BE Forum also touched on achieving its stakeholders and employees with the first complete digital transformation in all the of a kind digital forum, with participation and Company’s activities between the various engagement completely digital. operational and support departments, leading to growth and development in the During the forum, the Head of the Beyond different sectors, as well as accomplishing its Excellence Team, Mr. Khalid Al-Bustan highlighted objectives systematically and contributing to on the important objectives of the forum and the implementation of strategic plans. The its purpose, in addition to the creation of more Beyond Excellence transformation program innovative and ambitious plans, and contributing also highlighted its four pillars, including ESG significantly to attaining the levels of excellence, (Environment, Social, Governance), and Customer in providing diverse services to meet the Experience, led by Mrs. Nora AlHussaini, and requirements of customers. 2 Zajil - June - July 2022

AL-DUKHAN HONOURS OPERATIONS DEPARTMENT FOR EVACUATING AMERICAN CITIZENS TO WASHINGTON The Chairman of Kuwait Airways, Captain Ali Al-Dukhan Accordingly, the Blue Bird responded to the request of the received the Director of Operations department, Captain government of the State of Kuwait by operating five flights Yousef Al-Ali, in the presence of the Chief Operations that carried the largest number of American citizens in Officer, Captain Essa Al-Haddad, during which Al-Dukhan record time, after evacuating them from Afghanistan honoured the Operations department for their diligent on different airlines. In addition to this, Kuwait Airways efforts to assist in evacuating American citizens from reduced the halt time of the flight crew in Washington, Kuwait to Washington, who had arrived from Afghanistan, to ensure the completion of the task in the shortest time during the crisis period that occurred in Afghanistan from possible. 16 August to 23 August 2021. KUWAIT AIRWAYS SIGNS CODESHARE AGREEMENT WITH ITALY’S ITA AIRWAYS As part of the continuous efforts to expand its network around the world, develop customer service and provide various travel options, Kuwait Airways announced the signing of a codeshare agreement with Italy’s ITA Airways, as of 1 June 2022. The agreement enables Kuwait Airways to include its code within ITA flights to 12 destinations in Italy, namely Palermo, Catania, Florence, Brindisi, Bari, Venice, Torino, Genova, Trieste, Bologna, Naples, and Lamezia Terme and two international destinations from Rome to Athens and Nice. Zajil - June - July 2022 3

General Announcements KUWAIT AIRWAYS SIGNS AGREEMENT WITH QATAR AIRWAYS TO FLY FANS TO THE WORLD CUP 2022 Kuwait Airways announced the signing of 2022, and is entitled to operate 20 flights an agreement with Qatar Airways, enabling to and from Qatar per day, carrying 1700 match ticket holders to attend the World passengers. The flights will arrive five hours Cup 2022, by providing direct, daily match before the start of the match and return day shuttle service to and from Doha within after the match is finished on the same 24 hours, to attend the match on the same day, which gives KAC’s valued customers day and enjoy an exceptional experience. an exceptional and exciting experience. In addition, this will be available only for those Accordingly, Kuwait Airways will operate holding a Fan ID, match ticket and return shuttle flights, starting from 21 November reservations. 4 Zajil - June - July 2022

INAUGURATION OF THE CREW CENTER FOR INFLIGHT FIRE TRAINING Kuwait Airways announced the inauguration of its center for training the flight crew on firefighting procedures within the aircraft, that was organized at the Company’s headquarters. The Fire Training event comes within the strategic plans of the Blue Bird to establish an integrated training center, contributing to the development and improvement of the working mechanism in the operational sectors in general, as well as achieving the intended objectives of the Company in particular, and includes simulation devices which are identical to aircraft designated areas and their specifications. The inauguration of the Fire Training event was attended by the Kuwait Airways Chairman, Mr. Ali Al-Dukhan, the Company’s Board Members, Kuwait Airways CEO, Eng. Maen Razouqi, the Director of Training Center Department, Captain Ali Al- Marri, and various officials. Zajil - June - July 2022 5

General Announcements KUWAIT AIRWAYS DONATES WHEELCHAIRS TO THE MINISTRY OF HEALTH As part of its keenness to implement policies The wheelchairs were distributed to the and programs related to corporate social Jaber Al-Ahmad and Al-Amiri hospitals, which responsibility, Kuwait Airways donated will be followed by other batches to be numerous wheelchairs to the Ministry of distributed to the Al-Sabah Health Region Health, to assist patients in the various hospitals, Al-Jahra hospital and number of hospitals, that are affiliated with the Ministry. hospitals in the governorates. 6 Zajil - June - July 2022

KAC’S FARWANIYA OFFICE DESIGNATED FOR THE ISSUANCE OF GOVERNMENT AND MEDICAL TICKETS As part of its continued efforts to provide reservation procedures for these specific the best services to its customers, Kuwait categories with utmost convenience and Airways announced that its Sales Office to provide them with the highest levels of at Farwaniya has been allocated to service. issue government tickets and tickets for medical treatment abroad, commencing from Sunday, 22 May 2022. The office is functional from 8 am to 8 pm, every week from Sunday to Thursday. This comes within the company’s strategic plans to develop the services provided to customers, in accordance with their requirements and to facilitate ticket Zajil - June - July 2022 7

General Announcements KUWAIT AIRWAYS SPONSORS THE SECOND ECONOMIC FORUM Kuwait Airways sponsored the second Economic As representative of Kuwait Airways and for Forum, which was held at the Four Seasons Hotel, sponsoring the forum, His Excellency the Minister from 18 - 19 May 2022, organized by the Arab Planning of Commerce and Industry, Fahad Al-Shuraian Institute and under the patronage of the Prime honored the Acting Director of Corporate Minister Sheikh Sabah Al-Khaled Al-Hamad Al-Sabah, Communication and Public Relations Department, and in the presence of His Excellency the Minister of Mr. Khalid Al-Bustan during the event. Commerce and Industry, Fahad Al-Shuraian. KUWAIT AIRWAYS PARTICIPATES IN THE CAREER FAIR OF THE AMERICAN UNIVERSITY OF THE MIDDLE EAST (AUM) Kuwait Airways successfully concluded its participation in the American University of the Middle East’s (AUM) career fair from 10 – 12 May 2022, where the Company set up its booth to receive and provide opportunities for students who aspired to a career at Kuwait Airways. We welcome your participation in the newsletter. Please send your articles to: [email protected] . kuwaitairways 8 Zajil - June - July 2022