Sample 2 - IT

Rahael, PMP Mobile: xxxxx xxxxx email: [email protected] GLOBAL SECTOR DELIVERY HEAD – HEALTHCARE & LIFESCIENCES Accomplished senior IT professional with profit center accountability marked by a track record of over 27 years of excellence in generating million-dollar revenue growth. Leader for driving mega next-generation technology projects across varied domain for premier customers. Recipient of several prized awards besides achieving a consistent peak customer satisfaction index. Specific expertise pertaining to key ADM, ATS and testing engagements. Proactive engaging with large teams across geographies towards peak customer service excellence. Mentor motivating teams with effective employee engagement programs. Comfortable with cultural diversities. COMPELLING FACTORS • Reputation for setting-up several end-to-end Offshore Delivery Centers and Managed/Shared Services excelling in service standards. • Transformation agent offering progressive, results-oriented, efficient, customised offerings for diverse businesses. • Catalyst – defining governance framework for integration of acquired entities considered as role models. • Analytical – introducing continuous productivity improvement initiatives (NextGen IT through Automation and Lean principles, Start Green, Stay Green), that spelt cost efficiency and raised the bar on quality. • Proficient at introduction of cost-optimisation levers (like Automation, Crow Sourcing, Pyramid Optimisation, Right Shoring) transitioning to an improved portfolio. • Prime role - establishing a training Academy for raising the performance bar. AWARDS & RECOGNITION PROGRAMS • Healthcare received the ‘Best Growth Vertical Award’. • ‘Best CSAT Award’. • ‘Best ADH Award’ in Global delivery meet, 2015. • ‘Best ADH Award’ in HSL AHM, 2014. • ‘Best People Manager Award’, 2013. • Received ‘Best Supplier Award’ from GSK, 2013. • GSK Account received ‘Outstanding Account Award’ in HSL AHM – 2012. • GSK Account received ‘Customer Centricity Award’, 2010. • ‘Dear Boss Award’, 2010. • GSK Support program received ‘Best Support Program Award’ in Mfg AHM, 2009 & 2010. • Global Application Management support nominated for UK IT Award – 2009. PROFESSIONAL WORK EXPERIENCE WITH KEY HIGHLIGHTS ABC 2005 – Present (In Reverse Chronology Order) General Manager/Global Sector Delivery Head (2021-Till Date) charged with P&L accountability for Healthcare and Medical Devices business portfolio with budget size of over $US250M managing a team of 2100+ across geographies. ▪ Played a key role in establishing a new delivery model with governance framework for this segment. ▪ Delivered 5% growth in the first quarter of 2021-2022, in addition to 3% improvement in margins adopting tactical cost reduction tools. ▪ Ensured smooth integration with acquired Companies like Appirio and HIS. ▪ Formed a capable global team for two new customers and executed the transition.

Rahael Page 2 General Manager/Vertical Delivery Head (2016-2020) spearheaded a large program with budget size of $US135M catering to key clientele in the Healthcare domain. Led a team of over 1700 employees across the globe. Achieved peak customer satisfaction scores. ▪ Carried-out a seamless transition between global ABC and the newly acquired Company, Health Plan Services business with a team of over 350 associates. Developed an excellent control mechanism, competent offshore teams, enhanced delivery operations and reduced costs by 40%. ▪ Contributed to a healthy revenue growth of over 22% with a comfortable gross margin of 35%+. ▪ Reached a 10-point improvement in the Net Promoter Score (NPS) with heightened customer satisfaction. ▪ Set-up an Agile POD based delivery model for a huge revenue generating account replete with a high-performing technology team of 350+ associates. (Full Stack engineers/SDETs, DevOps). ▪ Executed transition of all key IT services for a reputed billion-dollar client by establishing an Offshore Delivery Center (ODC). Progressed a smooth delivery with a highly-capable team of 400 associates. ▪ Implemented a massive AMS transition for all applications across the payer value chain for an esteemed high- valued customer. ▪ Built a digital market platform for one of the Healthcare customers. General Manager/Vertical Delivery Head (2014-2016), took care of Life Sciences vertical covering Europe with budget size of $US85M managing a team of over 1,100 across geographies. ▪ Improved productivity and cost of delivery across all S&M engagements adopting Next Gen framework. ▪ Excelled in customer service excellence attracting a 67% NPS and Customer Satisfaction Index (CSI) of 88%. Global Account Delivery Head, GSK (2010-2014), at the helm of affairs as Profit Center Head for GSK account with budget size of over $US38M and a team of over 420 reporting spread across the world. ▪ Attributed to 15% growth year-on-year besides penetrating new areas of business. ▪ Established a managed service contract with a new “United based costing and Risk reward pricing model” for applications across the pharma value chain. ▪ Mitigated opex costs by 40% using a continuous service improvement framework. ▪ Introduced “Testing as a service” model reducing quality engineering costs by 30%. ▪ Decommissioned more than 1000 applications garnering approx. $US80M savings using a standard decommissioning framework. ▪ Formed a SWAT team to identify automation opportunities and build automation solutions. Delivery Manager, GSK (2005-2010) managing GSK account with budget size of over $US18M and team size of 220 reporting from across the globe. ▪ Put together a managed service model for GSK support program and reduced opex costs by 30% by standardising the application support across business units. ▪ Rolled out multiple tools for proactive management of SLAs and developed service improvement plans. ▪ Achieved over 96% improvement in the Service Level Agreements. ▪ Developed an application support catalogue based on the size, complexity and support coverage required. Developed service hand book and standard checklist in collaboration with GSK. ▪ Grew AMS portfolio revenue from $US500k to $US8M. Previous Work Experience – IT Expert – Manufacturing & Supply Chain Program Manager, GE Retail, ABC Technologies, India & USA, 1997-2003 Program Manager, GE Retail, DEF Services, India & USA, 2003-2005 Managed the portfolio of manufacturing & supply chain applications. Early Experience - Member Technical Staff, HCL Technologies, India, 1995-1997 EDUCATION: Master of Computer Applications, Sri Venkateswara University. PROFESSIONAL DEVELOPMENT

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