Welcome to your work place guide

WELCOMEto your workplace GUIDE©2017 American Interiors presented by: OEI-DRW-313 WelcopmreesetontYeodubryW: orkplace Guide 1

WORKPLACE EXPERIENCE OEI-DRW-313 Welcome to Your Workplace Guide 2 Workspace + Technology = Possibilities Colleague work groups were the inspiration to the direction of amenities, aesthetics, meeting spaces, technology, health & wellness and individual and collaborative workspace within our new office building. Through a purposeful planning strategy, the building design not only provides consistency across the entire organization but delivers a high performance open work environment. This fun, lively, urban community provides a variety of work setting choices 24 hours a day; supporting our event-based work: • Dedicated workstations for quiet focus work • Enclosed meeting rooms in different sizes for group and project work • Semi-enclosed collaboration areas • Open collaboration areas • Work cafés • Outdoor work and meeting space Smart technologies and collaborative tools will allow mobility and choice to work anywhere on campus creating endless possibilities! Welcome Colleagues!©2017 American Interiors

TABLE OF CONTENTS OEI-DRW-313 Welcome to Your Workplace Guide 3 06 Building Floor Plans 09 Office Amenities 14 Activity Spaces 22 Workplace Experience 29 Support & Protocols 37 Workstation Furniture Information 42 Task Chair Operating Instructions 44 Care & Maintenance©2017 American Interiors

BUILDING FLOOR PLANS©2017 American Interiors OEI-DRW-313 Welcome to Your Workplace Guide 4

DEPARTMENTS BY FLOORFloor Plan StructureLEVEL 1 LEVEL 2 LEVEL 3 LEVEL 4Box Office Operations Creative Accounting Information Technology Digital Marketing Corporate Partnership Entertainment Services Human Resources Private Events 313 Presents DRW Marketing Legal Premium/Ticket Sales & Integrated Media Retention Public Relations Ticket Operations Community Relations/Foundation LCAH DRW Hockey Operations©2017 American Interiors OEI-DRW-313 Welcome to Your Workplace Guide 5

SECOND LEVEL Floor Plan North WOODWARD AVENUE PRIVATE SALES, CORP PARTNERSHIP SALES, MARKETING AND GUEST EXPERIENCE OPERATIONS 313 PRESENTS Work Café Mail Mail Lobby Pantry Print/ Center Elevator Copy Print/Copy Stor. MDF Stair Stor. Stair Stor. Stair Stor. Print/Copy Vending Stor. ITStair Connector to Arena Suite Level Wellness Room©2017 American Interiors OEI-DRW-313 Welcome to Your Workplace Guide 6

THIRD LEVEL Floor Plan North WOODWARD AVENUE ENTERTAINMENT SERVICES CREATIVE DRW MARKETING DRWDIGITAL MARKETING HOCKEY OPS& ANALYTICS Stair Stor. Pantry Print/Copy Stor. Print Print/ Elevator Work Center Copy Main Café Stair Stair Reception Stor. Stair Stor. Print/Copy Elevator V.P. Stor. PUBLIC RELATIONS, COMMUNITY & FOUNDATIONStair Wellness Room©2017 American Interiors OEI-DRW-313 Welcome to Your Workplace Guide 7

FOURTH LEVEL Floor Plan North WOODWARD AVENUE LEGAL & HR PREMIUM/ TICKET & RETENTIONACCOUNTING Stair Stor. Premium Lounge Print/ Stor. Pantry Stor. Stor. Stor. Elevator Copy Coat Stor. Print/ Stor. Print/ Copy Print/ Stair Copy Stair CopyStair Stor. TICKET OPERATIONS (BOX OFFICE) Wellness Room©2017 American Interiors OEI-DRW-313 Welcome to Your Workplace Guide 8

OFFICE AMENITIES©2017 American Interiors OEI-DRW-313 Welcome to Your Workplace Guide 9

AVAILABLE SPACES OEI-DRW-313 Welcome to Your Workplace Guide 10 Office Amenities Work Café: Level 2 and Level 3 Pantry: Level 3 and 4 Conference, Meeting & Collab Areas: All Levels Fitness Center: Level 2 Main Print Center: Level 3 Mail Center: Level 2 Community Spaces: All Levels Outdoor Access: Level 2©2017 American Interiors

FITNESS CENTEROffice AmenitiesLocated on Level 2COMING SOON JANUARY 2018!©2017 American Interiors OEI-DRW-313 Welcome to Your Workplace Guide 11

FOOD & BEVERAGE SERVICE Office AmenitiesContinental Food Service will be our food &beverage vendor serving:• Pantry Locations• Work Cafes• VendingMORE DETAILS COMING SOON!©2017 American Interiors OEI-DRW-313 Welcome to Your Workplace Guide 12

ON CAMPUS DINING Office AmenitiesOur partners at Delaware North and Cordish will offer colleagues a discount to beused at restaurants located on the first floor of the office building during non-events. DISCOUNTS Kid Rocks’ Made in Detroit = 30% The District Market = 30% Mike’s Pizza Bar = 15% (dine in only) Sports & Social = 15% (dine in only) Discounts will not apply to alcoholic beverages.©2017 American Interiors OEI-DRW-313 Welcome to Your Workplace Guide 13

ACTIVITY SPACES©2017 American Interiors OEI-DRW-313 Welcome to Your Workplace Guide 14

A VARIETY OF WORK SPACESActivity SpacesThe entire building is your workspace. Your new work environment is filled with a variety of choices.Primary Refuge “get Huddle “get Team Meeting Assembly space for Community spaceopen plan or away” space for together” space “breakout” space for planned Interaction for unplannedenclosed of 10+ people interaction, openworkspaces for 1-2 people for 3-4 people 5-8 people to all1 or more©2017 American Interiors OEI-DRW-313 Welcome to Your Workplace Guide 15

PRIMARY open plan or enclosed workspaces for one or moreActivity Spaces©2017 American Interiors Home Room: My ‘stuff’ Files Phone Laptop / desktop / tablet A few pieces of flare Focus/heads down work Dedicated Neighborhood/near your team Visibility to each other Access to natural light Speed of communication Mentoring Quick problem solving Hum Furnitue is 83% MICHIGAN MADE OEI-DRW-313 Welcome to Your Workplace Guide 16

REFUGE “get away” space for 1-2 people Focus space for individuals First come first serve Activity Spaces Quiet / heads down Short personal calls©2017 American Interiors Short meetings Private conversations Confidentiality Rejuvenate Pull out of the fast lane Solitude OEI-DRW-313 Welcome to Your Workplace Guide 17

HUDDLE “get together” space for 3-4 peopleActivity Spaces©2017 American Interiors Small open and enclosed spaces Collaboration between team members Reservable & non-reservable Quick meets Located near community spaces Shared work space Ready access technology OEI-DRW-313 Welcome to Your Workplace Guide 18

TEAM “breakout” space for 5-8 peopleActivity Spaces Enclosed, semi-enclosed, and open meeting spaces Reservable and non-reservable Shared team project space Inspires creativity and brings teams together Adjacent to neighborhoods Ready access technology©2017 American Interiors OEI-DRW-313 Welcome to Your Workplace Guide 19

ASSEMBLY space for planned interaction Inspires creativity Brings teams together Activity Spaces Shared project space©2017 American Interiors Reservable Large team meetings Customer presentations OEI-DRW-313 Welcome to Your Workplace Guide 20

COMMUNITY space for unplanned interaction, open to allActivity Spaces©2017 American Interiors Community Space Types Work cafés Pantries Printer areas Roof top Fitness center Community steps Game room Via Concourse Steps and stairs Behaviors and Descriptions: Interactive and highly branded Encourages networking Supports individual and team work Celebrates sports & entertainment culture High energy Personal connections Chance encounters OEI-DRW-313 Welcome to Your Workplace Guide 21

WORKPLACE EXPERIENCE©2017 American Interiors OEI-DRW-313 Welcome to Your Workplace Guide 22

HOW YOU USE SPACE IT’S NOT ABOUT CHANGING THE WAY YOU WORK Workplace Experience IT’S ABOUT CHANGINGThink differently about what it means to be in the office THE WAY YOU USE SPACEWith greater flexibility, now “being in the office” may mean that you: Bring your laptop to the work café to research material for a new event Have an impromptu chat with a team member who stopped at the café for coffee between meetings How will you Lead a meeting with your team using a digital display app creatively use Start compiling a report at your dedicated workstation space today? Join a weekly team huddle in a break out collaboration space Take a personal call in a small focus room Sit near a sunny window in an open, casual “put your feet-up” space to continue your report draft Walk back to your work neighborhood to clarify a detail with a team member Challenge Run down to the VIA for lunch with a colleague and outside consultant Yourself and Attend a 20 minute all-hands meeting on the 3 Level stadium steps your colleagues! Head to a quick meet on the suite level of the arena using the 2 Level connector Join team members outside on the roof top for a late afternoon brain storming session.©2017 American Interiors OEI-DRW-313 Welcome to Your Workplace Guide 23

WORK ON THE MOVE Workplace ExperienceGet out of your neighborhoodExplore every floorBuild your network . meet new colleagues. Hang out in corridors, pantries, and work cafésPlan where you work based on the activityHold walk and talk meetingsTry working in a new space every dayCreate new work habits©2017 American Interiors OEI-DRW-313 Welcome to Your Workplace Guide 24

BE PRODUCTIVEWorkplace ExperienceRespect another colleague’s need to workSchedule quiet time for uninterrupted focus workLet colleagues know you are “in the flow”, “in the café‘” or how to find youKeep your outlook up to dateForward land lines to your mobile deviceUse technology to schedule rooms for meetings in advance (COMING SOON!)Book only the size and time needed for your meetingInclude time for travel, prep and clean up of roomUse technology to connect, collaborate, and share group project workTry quick stand up meetings©2017 American Interiors OEI-DRW-313 Welcome to Your Workplace Guide 25

BALANCE THE BUZZ Workplace ExperienceSound-masking will be installed in phase II of move-inBe mindful of those around youRefrain from yelling to the next space or across your neighborhoodTake the conversation away from those trying to focusHold meetings in a designated activity space versus at your workstationUse texts instead of phone calls to communicate with family & friendsManage ringer volume and notificationsInvest in high-quality headphones: listen to nature based sounds©2017 American Interiors OEI-DRW-313 Welcome to Your Workplace Guide 26

BE HEALTHY, WEALTHY, & WISE DID YOU KNOW? Workplace Experience Standing for 2 minutes 16 times a day while at work is an effectiveAdjust your work surface to fit your height strategy for maintain bone andHold walk and talk meetingsWipe off your worksurfaces regularly to prevent the spread of germs muscle density.Fill your water bottles at the drinking fountain, cafes, pantries, fitness centerRefocus: pull out of the fast lane for 15 minutes – try a refuge/quiet space or go outside MOVE STRATEGIESMove from your dedicated workstation to an activity space: work café, open collab, or huddleKeep secure documents out of sight of anyone walking by • Move from a stationary height desk to aGrab a healthy snack in a work café standing surface • Stand up when you yawn • Try no chairs allowed meetings • Move to an activity space • Hold walk & talk meetings • Work Challenge –how will I sit less today?©2017 American Interiors OEI-DRW-313 Welcome to Your Workplace Guide 27

MIND YOUR P’S & Q’SWorkplace ExperienceBe Good Neighbors . Be Considerate . Be TolerantRespect the use of the non-reservable rooms and common spacesBook only the size and time needed for your meetingsFill the paper tray if the printer/copier is emptyEmpty your trash regularlyTidy your desk at the end of each dayBe mindful of personal volume and your voice.Hold group meetings in a designated space vs. Your workstationKeep smelly foods in the work cafésPractice aroma therapy at homeBe mindful that some colleagues are allergic to strong perfumes and scentsLet co-workers know where you areKeep pantries, collaboration spaces, meeting rooms cleanThink like a team: don’t spread gossip, cause others to feel like an outcast or grumble about petty things.Hold regular meetings to set goals, share ideas, and talk about concerns and develop new protocols together©2017 American Interiors OEI-DRW-313 Welcome to Your Workplace Guide 28

SUPPORT & PROTOCOLS©2017 American Interiors OEI-DRW-313 Welcome to Your Workplace Guide 29

TECHNOLOGY OEI-DRW-313 Welcome to Your Workplace Guide 30 Support & Protocols WI-FI SCOPE • A Wi-Fi network will be available throughout the office allowing you to move around with your laptop and will extend out to the rooftop. A public channel will be available for guests and vendors. Room Scheduling • All reservable conference and meeting spaces will have room scheduling capability through Outlook. More information to come in Phase II of the Move-In. Tutorials will be provided to all colleagues. Conference/Meeting Rooms • All reservable and some non-reservable conference and meeting sapces will have plug and play screen share capability. More information to come in Phase II of the Move-In. Tutorials will be provided to all colleagues.©2017 American Interiors

PARKING OEI-DRW-313 Welcome to Your Workplace Guide 31 Support & Protocols Henry West Garage Corporate colleagues may park in the Henry West Garage everyday regardless if there is an event at the arena and how late they work. The entrance and exit to the Henry West Garage is located off the I-75 service drive.©2017 American Interiors

MAIL & OFFICE SUPPLIES Office Address: 2525 Woodward Ave. Support & Protocols Detroit, MI 48201 Mail Center: Level 2 Print Center: Level 3 • Colleague Mail Boxes • Large volume copy/print jobs • Office Supplies • Custom jobs • FedEx/UPS drops OEI-DRW-313 Welcome to Your Workplace Guide 32 PRINT & COPY Support & Protocols For colleague convenience, service centers are located in each neighborhood Colleagues can authenticate using the same print card previously issued to perform copy, scan, fax, and/or use document server functions©2017 American Interiors

SECURITYSupport & ProtocolsBuilding AccessNew card keys with a proximity reader will be issued to all colleagues and will be required to be wornat all times while working in the office building as well as in Little Caesars Arena.Your card key will give you access to: • Office elevator • 1st floor office lobby • Entrance into office areas on each floor • Your office, if applicable • Wellness rooms, when authorized • Fitness Center and colleague locker roomsHours of OperationColleagues that have an authorized business need to access the building after hours can activate the intercom system outside the building lobbyentrance. Security is available to assist 24/7 through use of the intercom system at the entrance.Entry PointsIn Phase II - Colleagues will enter the office building on the first floor through the main lobby entrance off Woodward Ave. Elevators and stairsare accessible for all floors.Security PresenceSecurity is monitored and controlled by a central command center that is operational 24 hours a day, 365 days a year. This command center hasdirect communication with security representatives in and around the venue and offices. A Security representative will be stationed at the officelobby doors during normal business hours. In addition, security patrols will be conducted from the Henry West parking garage to the officebuilding.EscortsColleagues can continue to request an escort to and/or from their vehicle at any time by contacting the command center at 313-471-7777VisitorsPre-reservations will be available in Phase II of move-in.Impromptu guests will check-in with Security, fill out a paper name badge. You will be contacted to meet your guest and escort them throughthe building.©2017 American Interiors OEI-DRW-313 Welcome to Your Workplace Guide 33

TRASH & RECYCLING MAKE A POSITIVE IMPACT Support & Protocols• Individual waste and recycling receptacles will be provided at your dedicated workstation.• A porter will be available on a daily basis to assist with unexpected needs.• Janitorial services will empty trash and recycling receptacles on a nightly basis.©2017 American Interiors OEI-DRW-313 Welcome to Your Workplace Guide 34

SMOKING AREASSupport & Protocols For the comfort and safety of our colleagues and guests, office building A+B, Little Caesars Arena and its surrounding areas are non-smoking. LIFE SAFETY OEI-DRW-313 Welcome to Your Workplace Guide 35 Support & Protocols • Evacuation plans are located on every floor • First aid stations are located in the Work Cafes & Pantries on Levels 2, 3 and 4. • The Fitness Center (Level 2) has an automated heart defibrillator machine.©2017 American Interiors

WELLNESS ROOMS OEI-DRW-313 Welcome to Your Workplace Guide 36 Support & Protocols Wellness Rooms are located on the Northwest corner of Levels 2, 3 and 4 behind the stairwell. These areas serve nursing mothers and those needing to administer medication. Amenities include: • Biometric access control • Refrigerator • Sink©2017 American Interiors

WORKSTATION FURNITURE INFORMATION©2017 American Interiors OEI-DRW-313 Welcome to Your Workplace Guide 37

COMPONENTSWorkstation Furniture Information©2017 American Interiors OEI-DRW-313 Welcome to Your Workplace Guide 38

STORAGE DIGITAL LOCKSWorkstation Furniture Information©2017 American Interiors OEI-DRW-313 Welcome to Your Workplace Guide 39

Sit-to-Stand Workstation Standing for 2 minutes 16 times a day while at workWorkstation Furniture Information is an effectivestrategy for maintaining bone and ERGONOMIC SET-UP muscle density©2017 American Interiors OEI-DRW-313 Welcome to Your Workplace Guide 40

Panels and Privacy Screens Workstation Furniture InformationFabric Panels and Privacy ScreensAll fabric located on Panels and Privacy Screens is fully tackable to provide a vertical surface to displaypersonal items and reference materials.Any office suppliers’ round push pins, T-pins, and/or thumb tacks are approved for use.©2017 American Interiors OEI-DRW-313 Welcome to Your Workplace Guide 41 41

TASK CHAIR OPERATING INSTRUCTIONS©2017 American Interiors OEI-DRW-313 Welcome to Your Workplace Guide 42

GENERATION by Knoll 1 Flex Back Sit back and the Flex Back supports you and Task Chair Operating Instructions responds to your multidimensional movements. 2 2 Flex Top 1 Simply rest your arms comfortably over the top 3 of the Flex Back. 6 3 Flex Seat 75 Sit in any position-forward, sideways, or 4 perched-and the Flex Seat supports you with 270 of seat edge flex©2017 American Interiors 4 Dynamic Suspension control The synchronized counterbalances your body weight for a smooth and effortless ride. 5 Seat height Lift the right from lever. Sit down to lower the seat or remove your weight to raise it. Release the lever to lock. 6 Seat depth While seated, lift the left lever and slide the seat to the desired position. Release the lever to lock. 7 Tilt preference selector Select the degree of recline movement for your preference and your task. Rotate the back right lever until it clicks into one of three positions. OEI-DRW-313 Welcome to Your Workplace Guide 43

CARE & MAINTENANCE©2017 American Interiors OEI-DRW-313 Welcome to Your Workplace Guide 44

DIRT HAPPENSCare & MaintenanceLaminate• Clean with non-abrasive household soap or detergent (i.e.: Windex, Fantastik, etc. or alcohol or synthetic thinner) with a soft cloth.Panel Fabric• Regular vacuum cleaning is required to assure optimum durability. Brush and vacuum every three to four months. Wipe all spills immediately.Glass• Clean with non-abrasive solution (i.e.: Windex or Fantastik).Painted Metal• Clean with non-abrasive solution (i.e.: Windex or Fantastik, household ammonia, or other non-abrasive soaps or detergents). For light scratches or stubborn stains, rub with mild abrasive cleaner (i.e.: SoftScrub, Comet, Ajax). Shine with high-grade auto polish.• Note: Never use harsh abrasives or steel wool.Task ChairArms, base, casters, seat structures (not foam pad or upholstery) and the Flex Back Net pass the test for the five cleaning agentscommon to healthcare environments. Clorox cleanup undiluted is one of the cleaners that iscommon to office environments and can be used on the parts listed.Task Chair fabric seat can be cleaned with low environmental impact fluids, including GS-37 certified products.©2017 American Interiors OEI-DRW-313 Welcome to Your Workplace Guide 45

BE ENGAGED©2017 American Interiors OEI-DRW-313 Welcome to Your Workplace Guide 46