ProductDevelpmentWeek21

Product Development Metrics WK 21– 2015

Projects Review (2015)Completed In progressLa Sentinelle Barclays Proposal Sent ; pending at client  Need to gather technical requirementsAxis Emtel Web TV Proposal for DR Cloud sent to Axis MITDKross Borders  Working on proposal Proposal Sent ; pending at client CloudBankOne  RFP for Cloud Phase 2 Proposal Sent ; pending at client Emtel Mobile AppsInnovation Centre Renovation  Waiting for completion of Product PortfolioAstelnet Steven Hills Proposal Sent; pending at client  Agreement and SLA sentSIFB Women Entrepreneurs Days Proposal sent; pending at client  Event scheduled for 11th JuneKFC Rogers Aviation Working on proposed solution  Quotation sent to clientKnowledge Series Happy Planet Feedback form uploaded  Quotation sent to client

Reconciliation :10 March 2015 -20 May 2015Cumulative Voucher Entrepreneur Customer Currimjee Free trial Voucher amount Staff 1 month Emtel VIPRS 565.07 1 66 2 130 4 2 Rs16,998 Rs6218 Rs87 Rs10,270 Rs 256 Rs 828 /bi- /monthly /monthly / monthly /monthly / monthly annually Monthly Revenue Revenue Loss/ Rs received /Rs 565.07 RS 23216

Key Performance Indicator - Financial Reconciliation

Revenue Chart Monthly Revenue Charges- 22nd May 2015 10227 11000 87 Total 9000 -10140 7774.85 7000 5000 3000 2415.05 10 34.5 9 00 9 19 24.5 59 3.6 5.4 1000 Web Email BackmeUpRs. -1000 Essential Bundle Staff Essential Bundle Clients -3000 -2415.05 -5000 -7000 -7774.85 -9000 -11000 Neostratus Charge Emtel Revenue Profit/Loss

Revenue Chart per Services 10227 Monthly Chart Per Services- 22nd May 2015 8000 5267.5 5000 2000 1960RS 19 0 245 59 0 448 448 9 731.5 700 875 00 0 28 0 700 0 875 Total -1000 Web Web 245 Mail Mail BackmeUp 1 BackmeUp BackmeUp BackmeUp Premium Premium GB 10 GB 50 GB 100 GB 1941 722.5 -4000 5208.5 -7000 -10000 10140 Neostratus Charge Emtel Revenue Profit/Loss

KPI – Cloud Products & Services Users Customer Products 1581601401201008060 474020 1 6 3 30 Web Email BackmeUp Essential Bundle Essential Bundle Essentail Premium Staff Clients Client

Audience Overview Emtel 1010 as at 21st April to 21st May 2015 20th May 15, 149sessions 19th May 15, 91 sessionsFollowing the EKS workshop on 20th of May, it can be observed that the number of sessionshas improved according to the previous sessions. Indeed, this is a positive sign after the biglaunch of cloud last week, thus this event has equally beneficiated this public coverage,and thus having better visibility on the market.

Total number of visitors and sessions as at 21st April to 21st May 2015Major rise(407) inthe no. ofsessions Substantial rise (315) in the no. of users as compared to the previous week This is a positive result preceding the cloud Launch. Slight rise in the perc. Of new sessions by 0.15 %, clearly demonstrates that an increased percentage of audience accessed the webpage

New Visitors v/s Returning Visitors for the period of 21st April to 21st May 2015Returning Visitor-600 Sessions(24.8 %) New Visitor- 1,818 Sessions (75.2%)Slight increased in the perc. of sessions of new visitors as compared toprevious week review (previously 24.7 %).

Top devices used to access Emtel for the period of 21stApril to 21st May 2015 The desktop is still the most preferred used device. Information and incentives though the mobiles must be encourage to showcase the easy access to the portal besides mass mailing.

Frequency & Recency of Website Traffic for the periodof 21st April to 21st May 2015It can be observed that the majority of the viewers visited the webpage only once (1,818),this shows a positive sign on the number of visits made in the website preceding the EmtelKnowledge Series Workshop.

Support Tickets with Cloud supplier (Neostratus) Ticket 22.05.2015 592 2OPEN CLOSED PENDING Ticket 22.05.2015 ActionReason Open In ProgressCreate access for Cloud staff: 2 (Ticket# 566136) OpenFrequency of Backup notification (Ticket# 983073)Upload Emtel 1010 services FAQ (Ticket# 909002) Ticket closed but issue inEnable Recurrent payment on system (Ticket #283759) progress fromGenerate Invoice issue (Ticket #572626) NeostratusIntegration of SMS (Ticket #857660)

Support Tickets - Customers Tickets Status from 10th March to 22nd May 2015 > 24 HOURS 33%CLOSED IN < 24 HOURS 67% 0% 10% 20% 30% 40% 50% 60% 70% 80%Total Number of Tickets received: 3 Reason for Ticket closed > 24 hours:Total Number of Tickets closed: 3 Issue on Neostratus portal regarding transfer of Domain

Action Register – Cloud 1010

Ongoing Projects/TendersCloud Phase 2 Finalisation with RFP Considering IBM Local Country Cloud Initiative Target submission of RFP is 21 April 2015BankOne Technical requirements have been gathered Partnering with Anglo to provide the IBM UNIX Servers Partnering with Anglo for implementation of Microsoft systemsKFC Proposed solution approved Emtel is working on proposed managed services solutionEmtel Knowledge Series Feedback form uploaded Website updates in progress

Task WK 20completedCompleted NeoStratus payment effected for the month of March 2015 RFP for Cloud Phase 2 Renovation of Emtel Innovation Centre KFC project finalised and now working on proposed solution 1010 User Manual uploaded on website Emtel Knowledge Series eventPending FAQs not uploaded yet Look and feel – Bundle box Video Tutorials report Emtel WebTV Website for CEO – Pending with CEO, to finalise with templates 1010 Services Training to staff – 10% completed

Tasks Planning (WK22)• Approval of RFP Cloud Phase 2• SMS Integration with Neostratus• Recurrent Payment on 1010 Billing platform and customer portal• Finalise proposal for Astelnet, Axis,La Sentinelle, SIFT, MITD, KrossBorders and BankOne• Renovation of Emtel Innovation Centre• Cloud training – Microsoft Azure• Update EKS website after the event• Emtel Mobile Apps- product portfolio

Key Issues• Showroom staffs still not yet trained on 1010, several reminders sent to Deeraj• RFP for Cloud Phase 2 pending with Idris• Temporary seating arrangement for 7 staffs from Cloud team during IPV6 training• Cloud Team working on important and high level tender for DR Solution, need a good structure to project good image to customer.

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