2018 Training Outlook_Final

2018 TRAINING OUTLOOKThis Training Outlook provides dates, times and locations of courses available to employees in 2018 and will be updated throughout the year to ensure current training information is available. Employees may register for applicable courses in LEARN, after receiving manager approval.

TABLE OF CONTENTSmy20 TRAINING GOAL FOR 2018 ...................................................................................... 2LEARNING WEEK EVENTS ............................................................................................... 4LEADERSHIP & PROFESSIONAL DEVELOPMENT....................................................................... 5HR/LEGAL COMPLIANCE ................................................................................................ 7SAFETY & OPERATIONS ................................................................................................. 8TECHNOLOGY ............................................................................................................ 9APPENDIX – COURSE DESCRIPTIONS ..................................................................................10APPENDIX – HOW TO ACCESS LEARN .................................................................................13 1

my20 TRAINING GOAL FOR 2018At American Water, we value the growth and development of all employees. In support of this, a goal of 20 hours of training has been setfor all employees in 2018. WHAT: A minimum of 20 hours of training should be completed and tracked in LEARN WHO: All employees with a start date prior to October 1, 2018 are required to complete 20 hours of training in 2018 WHEN: Target date for training hours completed is December 15, 2018 (Training completions will be accepted through December 31)When selecting training, employees should work closely with their managers: • Discuss training that is required for the role. • Consider safety, compliance, and other required training that will take place throughout the year. • Focus on areas that would foster improved performance in the employee’s current role or prepare employees for future opportunities. The American Water Competency Model below shows competencies linked to success at American Water.Recommendations that are more detailed will be available in mySource end of Q1. Until then, you can contact your HRBP for details. 2

My20 – FAQs Questions Frequently Asked Questions AnswersWhat counts toward the required my20 training hours? Time spent as a learner in a formal learning program counts toward the required hours. Formal learningWhat does not count as formal learning? includes structured learning programs with goals andCan formal learning be recorded if conducted during a staff objectives defined by American Water’s Learning andmeeting or a tailgate talk? Development group and/or another training facilitator orAre American Water training courses recorded in LEARN? instructor. Sessions may include e-learning, classroomWhat is external training and how do I record external (face-to-face) or virtual), certification courses, andtraining in LEARN? webinars. Staff meetings, facilitating training, tailgate talks (exceptHow do I check my progress towards my 20-hour goal? portions where there is a clear learning objective) and on- the-job experiences. Yes - the portion of time in which the learning occurs can be recorded as external learning in LEARN. Please note: the entire staff meeting or tailgate talk should not be recorded as learning, only the portion where formal learning goals were conveyed the participant engaged in learning. Yes, American Water e-learning, onsite, and leadership courses are recorded in LEARN. However, it is important for you to track your progress toward the 20-hour goal by checking the system to ensure your enrollment and participation in training is properly recorded. External training includes any training not available for enrollment via LEARN and could include items such as training completed offsite and facilitated by a local vendor or certification courses. You should log external training through LEARN. As with internal training, it is recommended you get manager approval prior to attending. Please click HERE to access a job aid to walk you through the process. From the home, LEARN page, access the link under the “News” tile.Who should I contact if I need assistance in registering for a Please contact local LEARN coordinator or send an emailcourse in LEARN or recording external learning in LEARN? to [email protected]. 3

LEARNING WEEK EVENTSLearning & Development (L&D) will be offering 2 LEARNing Weeks in 2018:• Spring – Professional Development – March 19-23• Fall – Safety & Operations – Dates TBDDuring each event week, L&D will offer two virtual sessions per day and recommend eLearning topics throughout the week. There willbe no costs associated with these training opportunities. Courses will be confirmed and listed in LEARN three weeks prior to each eventfor employee registration. A preview of our Spring LEARNing week is shown below: Spring LEARNing Week: March 19 - March 23Morning Session* MONDAY TUESDAY WEDNESDAY THURSDAY FRIDAY March 19 March 20 March 21 March 22 March 23(Virtual Sessions) Setting Your Priorities How to Create Your How to Give and Receive Building Your Self How to Support a Positive Development Plan Feedback Confidence Workplace Culture 11:00 AM EST 11:00 AM EST 11:00 AM EST 11:00 AM EST 11:00 AM ESTAfternoon Session* Internal Development How to Create a Winning How to Create Your Assertiveness as an Asset How to Give and Receive Opportunities for Individual Presentation Development Plan 3:00 PM EST Feedback(Virtual Sessions) Contributors 3:00 PM EST 3:00 PM EST 3:00 PM EST 3:00 PM ESTeLearning** • Development Planning • American Water Vision, • 5 Minute Coaching • Leadership • Navigating Difficult Mission Values & Strategy Conversations Communications Conversations(Daily Recommendation) • LEARN User Training • LEARN Supervisor • Ethical Leadership • First Time Manager: Training Challenges* These sessions will be live, and NOT recorded.**E-learning sessions are always available, not just during LEARNing Week.If you have any questions about registering for courses in LEARN, please send your inquiries to [email protected]. 4

LEADERSHIP & PROFESSIONAL DEVELOPMENT Title Dates Time Format Audience Cost/Employee* LocationBusiness Writing Skills 2:00 pm – 3:00 pm Virtual All Employees Webinar March 19 No CostCreative Decision Making & May 17 9:00 am – 5:00 pm ClassroomProblem Solving July 18 All Employees $225.00 Sacramento, CAGet to the Point Nov. 6 9:00 am – 5:00 pm Classroom All Employees $1,000.00 Delran, NJ March 14 Refer to LEARN Blended St. Louis, MOGetting Results without June 21 9:00 am – 5:00 pm Classroom All Employees $225.00 Delran, NJAuthority Aug. 22 Refer to LEARN Blended All Employees No Cost Charleston, WVAManaging Conflict March 6 -7 9:00 am – 5:00 pm Classroom St. Louis, MO Apr 5,12,19,26, Lexington, KYManaging Multiple Projects May 3 2:00 pm – 3:00 pm Virtual& Priorities June 13 – 14 Lexington, KYPresentation Skills: So, You Sept. 5 – 26, Oct. 4 9:00 am – 5:00 pm Classroom St. Louis, MOHave to Give a Talk April 17 Delran, NJProject Management May 15 Refer to LEARN for Blended Webinar Nov. 20 ILT and virtual March 8 scheduling Virtual All Employees $225.00 Voorhees, NJ Aug. 7 2:00 pm – 3:00 pm All Employees $950.00 St. Louis, MO Oct. 25 All Employees No Cost Charleston, WVA Nov. 8 Voorhees, NJ Feb. 28 March 20 St. Louis, MO Sept. 18 Webinar March 20, 27 April 4 Sept. 6, 13, 20 March 22 May 24 Sept. 20 Dec. 6*Cost/Employee does not include travel or any additional associated expenditures (meals, hotel, car rental, etc.). 5

LEADERSHIP & PROFESSIONAL DEVELOPMENT Title Dates Time Format Audience Cost/Employee* LocationRate School 9:00 am – 5:00 pm Classroom All Employees Cherry Hill, NJSelf-Leadership Q2/Q4 TBD No Cost Registration willThinking Outside the Cubicle be available 9:00 am – 4:00 pm Classroom All Employees $100.00 Lexington, KYTime Management and through LEARN Pensacola, FLIncreased Productivity Feb. 13 9:00 am – 5:00 pm Classroom All Employees $225.00 Delran, NJ March 15 Sacramento, CA April 17 2:00 pm – 3:00 pm Virtual All Employees No Cost Delran, NJ May 31 St. Louis, MO Oct. 16 Scranton, PA Oct. 25 Nov. 7 Pensacola, FL Feb. 20 Voorhees, NJ April 24 St. Louis, MO Oct. 9 Webinar April 11 June 14 Aug.30 Dec. 18*Cost/Employee does not include travel or any additional associated expenditures (meals, hotel, car rental, etc.). 6

HR/LEGAL COMPLIANCE Title Dates Time Format Audience Cost/Employee* Location Dec.5 20 minutes eLearning eLearningAffirmative Action Plan People No Cost*REQUIRED* Oct. 1 30 minutes eLearning Leaders eLearningCode of Ethics Training and All employees No CostCertification*REQUIRED* Feb. 5 4:00 pm – 5:00 pm Virtual HRBPs and No Cost WebinarFMLA Overview & Navigating PeopleAetna’s Workability Content is being developed; information will be Leaders TBD TBDCustomer Portal communicated upon completion. People No Cost eLearningI-9 Training Leaders TBD 15 minutes eLearning All employeesInsider Trading and the AWInsider Trading and Please refer to LEARN for dates and times Classroom All Employees Please register in LEARN for a courseProhibited Transactions available to your specific location. If you offered at one of your local facilities.Policy Training have any questions about the course or costRespect & Dignity: please contact your local HRBP. All employees TBD TBDEmbracing Diversity & Content in Development. Q2 Target dateInclusion in the Workplace*REQUIRED*Social Media Ethics Training*Cost/Employee does not include travel or any additional associated expenditures (meals, hotel, car rental, etc.). 7

SAFETY & OPERATIONS Title Dates Time Format Audience Cost/Employee* LocationNew Hire Utility Worker 8:00 am – 4:00 pm Classroom All Employees Belle Meade,Program (5 Day Program) Q2/Q3 No Cost NJ Refer to LEARN for TBD Classroom All Employees St Louis, MODefensive Driving more details as TBD Classroom All Employees $42.00First Aid/CPR/AED Course Q2/Q3 draw nearer eLearning All Employees $80.00 TBDSecurity - Active Shooter TBD 60 minutes All Employees No Cost TBDRefresher TBD eLearning All Employees No Cost eLearningSecurity - Gang Awareness Q3 launch 60 minutes All Employees All Employees eLearning Q1 launch All Employees All EmployeesSecurity - Motor Vehicle Q2 launch 60 minutes eLearning No Cost eLearningSafety 60 minutes eLearning All Employees No Cost eLearningSecurity - Safe Streets Q1 launch 60 minutes eLearning No Cost eLearningSecurity - When lightning Q2 launch 60 minutes eLearning No Cost eLearningStrikes 8:00 am – 4:00 pm Classroom No Cost TBDSecurity - Workplace Q3 launchBullying TBD Classroom $130.00 TBDSystems of Safety (1 Day Q3/Q4Program) Refer to LEARN for more details asTaproot Q3/Q4 draw nearer TBD*Cost/Employee does not include travel or any additional associated expenditures (meals, hotel, car rental, etc.). 8

TECHNOLOGY Dates Time Format Audience Cost/Employee* Location March Please refer to Classroom All Regulated Please refer Title LEARN for times & Service Co No Cost to LEARN for myTime available to your employees available *REQUIRED* specific locations. location.*Cost/Employee does not include travel or any additional associated expenditures (meals, hotel, car rental, etc.). 9

APPENDIX – COURSE DESCRIPTIONS Title DescriptionAffirmative Action Plan Learn about the importance of diversity and inclusion at American Water and how our Affirmative Action Plans support workforce diversity. You will learn what an affirmative action plan is and what it means for a protected class to beBusiness Writing Skills underutilized. You will receive information about the laws and legal entities governing Affirmative Action and EqualCreative Decision Making & Employment Opportunity and view a list of your responsibilities as a manager or supervisor. At the end of the module, you willProblem Solving be asked to acknowledge your agreement to comply with American Water policies and practices pertaining to AffirmativeCode of Ethics Training and Action, Equal Employment Opportunity, and Diversity and Inclusion.CertificationDefensive Driving Learn how to deliver your message with power and influence. This course will teach you how to set quality writing standardsFMLA Overview & that will help you increase productivity, avoid errors, and heighten credibility.Navigating Aetna’s This course guides participants from the beginning of the problem - solving process, identifying the problem and clearlyWorkability Customer Portal stating it, to a place where they can comfortably work with others in a creatively charged environment to find innovativeFirst Aid/CPR/AED Course ways to solve the problem together. This course will focus on issues facing American Water employees and provide training to prevent, address, and report ethicsGet to the Point violations. Safe driving training program for drivers of autos, SUVs and pickups. Topics include: 1. Speeding; 2. Tailgating; 3. FrequentGetting Results without lane changes; 4. Failing to yield the right-of-way; 5. Inattentive driving; and 6. Distracted drivingAuthority This course will familiarize the HRBP(s) and Supervisors with navigating Aetna's Disability portal and overview of FMLA.I-9 Training In this course, you will learn how to respond to first aid, breathing and cardiac emergencies. By having the opportunity to learn from and interact with a certified instructor who will guide you through hands-on practice of lifesaving skills. Successful students will receive a certificate of Adult First Aid/CPR/AED valid for two years. A highly interactive course designed for professionals who write reports, emails, letters and proposals, and want to write them more efficiently and present their information more effectively. The course also addresses techniques for presenting information and delivering messages verbally. Learn four ways to influence others to your way of thinking. Get tips to resolve conflict so you can get what you need. Find out how to work with personality types that can trip you up. Discover how to ask for favors and return them. Managers and supervisors will learn about their critical role and responsibilities in the I-9 process for new hires. 10

APPENDIX – COURSE DESCRIPTIONS Title DescriptionInsider Trading and the AWInsider Trading and All employees will learn about insider trading law and about the American Water Insider Trading and ProhibitedProhibited Transactions Transactions Policy.Policy TrainingManaging Conflict Conflict in the workplace is inevitable. Consider the challenge of working with people from different backgrounds, with different styles, day after day, dealing with a myriad of problems, and the pace of work. Under these conditions, conflictManaging Multiple Projects seems only natural. However, conflict does not have to be negative. When handled properly, it can actually be beneficial.& Priorities With some increased awareness and skills, you can effectively manage conflict in the workplace. The essential set of skills you will learn in this workshop will make a significant and immediate impact on your dailymyTime productivity. You will find you have more time available, you are doing more planning and less reacting, you are gainingNew Hire Utility Worker cooperation from those who were once resistant, and your priorities seem to fall into place rather than compete for yourProgram attention.Presentation Skills: So, This course will provide an overview of the myTime application, graphical user interface (GUI), and an overall introductionYou Have to Give a Talk to the myTime project and its goals within AW. A standardized training curriculum for newly hired/transferred field employees focusing on the utility worker/distributionProject Management employee. Facilitated by NJ Union and management. The training includes topics such as working in confined spaces, work zone traffic safety, pipe cutting, distribution flushing systems and valve operation, just to name a few.Rate School You Have to Give a Talk is a program designed to strengthen your presentations skills by offering you techniques to buildRespect & Dignity: your confidence. You know your content and subject but how do you make it interesting and focused to the audience? YouEmbracing Diversity & have two minutes to motivate your listeners to pay attention and demonstrate that you have an important message. In thisInclusion in the Workplace compact yet intense course, we show you how to Prepare, Practice and Present.Security - Active Shooter You will learn to use proven methods for keeping projects on schedule and on budget, increase buy-in to avoid unnecessaryRefresher delays and rework, recognize and avoid potential \"hot spots,\" and use tools for increasing collaboration, communication,Security - Gang Awareness and accountability.Security - Motor Vehicle Rate School is a comprehensive, interactive introduction to the ratemaking process, the theory behind a rate case and howSafety an actual case it put together. At American Water, we value the fact that we are all beautifully different. That we have different ideas, viewpoints, experiences, and backgrounds. Most importantly, we embrace and encourage one another to respect and value those differences. This helps make us the company we are today. In this course, participants will define diversity, inclusion and respect, and describe the influence they have on our day-to-day interactions and how we make decision. This course is meant to serve as a refresher to the full Active Shooter Instructor-led course. It will reinforce the steps to take if an active shooter is in your workplace. This training will help identify signs of gang activity and procedures for keeping safe while working in all urban locations. This e-Learning will provide safety tips and guidance for everything concerning vehicles. It will include guidance for things like pre-trip planning to what to do when an accident occurs and many other helpful tips. 11

APPENDIX – COURSE DESCRIPTIONS Title DescriptionSecurity - Safe Streets Educate American Water employees to become more aware of their surroundings while working in the field and to knowSecurity - When lightning how to respond to emergency situations safely. The ultimate goal is to ensure our employees increase their level ofStrikes personal safety and preparedness.Security - Workplace The new video “When lighting strikes” takes an all hazardous approach to security events that can occur anywhere.Bullying Enterprise Security is looking at this training as an extension of our active shooter training program.Self Leadership Workplace bullying directly impacts victim's performance, creativity and personal health. This course will help you identify bullying and provide the actions to take to prevent it.Social Media Ethics Training The success of our strategic initiatives depends on the commitment and proactive behavior of those across ourSystems of Safety organization – including our individual contributors! The aim of this course aligns with curriculum already including inTapRoot American Water’s leadership programming and aims to support individual contributors with tools to enhance their self- leadership skillset and mindset. Building and engaging these skills makes possible an increasingly healthy and empoweredThinking Outside the workforce that is accountable, innovative, and productive.Cubicle Social media presents an ever-changing means of communicating with one another. This course will feature the socialTime Management and media policy and practice and how it supports our Code of Ethics.Productivity This program outlines, in detail, how a plant or work area should operate safely. This is a proactive program designed to prevent disasters and injuries from occurring. It is scenario-based with participants working in groups. You will learn rules and theories to help you improve human performance, including how to improve procedures, training, communications, human engineering, supervision, and management systems. In addition, participants will also learn ways to improve your company's investigation processes and procedures. In just two days, learn the TapRooT® Essentials to find and fix the root causes of incidents, accidents, quality problems, near misses, operational errors, and other types of problems. You will learn understand your style of thinking and learn how to engage the whole brain, generate more ideas and move beyond the \"way it’s always been done\", brainstorm \"outside the line\" solutions, effectively break out of traditional thinking paradigms, and overcome idea killers. Learn the skills to consciously discern the important from the less and not important, and the planning systems that will keep you focused and feeling accomplished at the end of every day. 12

APPENDIX – HOW TO ACCESS LEARN 1. Access MySource and click on My Tools>LEARN to access LEARN Homepage 13