Aura Handbook 2022 08 06

Employee Handbook Acknowledgment Receipt I acknowledge the receipt of the Employee Handbook and understand that I am responsible for reading all the information stated herein. I understand that this is intended to provide me with a general overview of the company’s policies and procedures, as well as my general responsibilities as an employee. I recognize that nothing here is to be interpreted as a contract, expressed, or implied, or an inducement for employment, nor does it guarantee my employment for any period of time. I accept and recognize that my employment with the company is under a contract, thus, it cannot be altered by any verbal statement. I acknowledge that the company may revise, suspend, revoke, terminate, change, or remove, any of its policies and procedures, whether outlined in this handbook or elsewhere at the company’s sole discretion. Employee Handbook - Edition 2022 Employee Name: Designation: Business Unit: Date: Signature:





EMPLOYEE HANDBOOK - 2022AURA GROUP When people go to work, they shouldn’t have to leave their hearts at home. 4

CONTENT I. Welcome Note 1 II. Executive Message 3 4 Purpose, Vision and Mission Values, Guiding Principles 6 5 Sectors of Excellence 8 9 V. PIH and Business Clusters 10 Power International Holding 11 Aura Group 12 UCC Holding 14 Disciplines 15 Estithmar Holding 16 Baladna 18 Assets 19 19 VI. Overview of Qatar 20 Location and Geography 20 Time Zone 21 Climate 21 Public Holiday 21 Language 21 Electronics 21 Currency 22 How to Buy a Sim Card 22 Opening a bank account 22 Metro 22 Business Hours 23 Intimacy 23 Liquors 24 Photographing 25 Others 25 25 VII. Qatar Prime Destinations 26 The Pearl Mall of Qatar 26 Souq Waqif Kidz Mondo 26 27 Baladna Park 27 27 Katara Cultural Village 27 National Museum of Qatar The Pearl Doha Corniche Desert Trip

VIII. Contact Information 29 IX. Head Office Facilities 29 X. Conditions Of Employment 32 33 Joining Aura Group 33 Good Faith Search 33 Diversity, Equity and Inclusion 34 Employment Eligibility 34 Employment Contract 34 Personnel Files and Access 34 Your Job Description 34 Probation Period 35 Transfer 35 Rehire 36 Performance Reviews 37 Professional Development 37 Career Opportunities 38 Types of Disciplinary and Corrective Action 38 Counselling Session 38 Verbal Warning 38 Written Warning 39 Suspension 40 Termination of Employment 41 List of Offenses (Indicative Only) 42 43 XI. Harassment 43 XII. Worker’s Compensation Insurance Policy 44 XIII. Grievance 44 XIV. Employee Separation 45 XV. Personal Presentation Standards 46 49 Dress Code 50 51 XVI. Leave Guide 51 General Guidelines 51 Leave Notification 52 Leave Settlement 52 Public Holiday Leave in Lieu (Compensatory Day Off) Leave Air Ticket Annual Leave Planner

XVII. Workplace Committment 55 Standards of Ethics and Conduct 55 Code of Conduct 53 Demonstrating Leadership 56 Confidential Information 56 Intellectual Property and Copyright 57 Secure Desk Policy 57 Conflict of Interest 58 Gifts, Benefits, and Hospitality 59 Bribery Policy 60 Fire Awareness and Prevention 61 Accident Reporting and Investigation 61 Emergency Closing Procedure 61 Public Comment Policy 62 Social Media and Misrepresentation 62 Smoking Policy 64 Drugs and Alcohol 64 Conduct Outside Work 64 65 XVIII. Personal and Professional Behavior 66 XIX. Fair, Safe, Healthy and Ethical Environment 68 XX. Work Hours 69 General Payroll Guidelines 70 Overtime 70 Attendance and Punctuality 71 Business Hours and Breaks 71 Absence from Work 72 73 XXI. Medical Insurance 73 Public Medical Insurance Hamad Health Card 77 Private Medical Insurance 78 XXII. Group Human Resources Department 78 Talent Acquisition 78 Talent Development 79 Talent Management 80 HR Operations 81 82 XXIII. SAP SuccessFactors an HRIS Solution XXIV. Succession & Development- Integration XXV. Glossary

EMPLOYEE HANDBOOK - 2022AURA GROUP WELCOME TO AURA GROUP! CONGRATULATIONS ON YOUR NEW JOB 8

AURA GROUPEMPLOYEE HANDBOOK - 2022 Welcome Note You are officially part of the Aura Group family! We are so excited to have you on our team. Your skills and talents will surely be a great addition to our company and its pursuit of excellence. New hires always bring in a fresh perspective that we might not have had before. That’s why we encourage you to take this as an opportunity to push your ideas forward, work hard and add value to every project you take part in. At Aura Group, we believe that our greatest asset is our people. Therefore, rest assured that your presence, efforts and contribution will be well appreciated, every day. So without any further ado, welcome onboard! We hope it will be a great start to a long and successful journey. All the best, Aura Group family 1

EMPLOYEE HANDBOOK - 2022AURA GROUP EXECUTIVE MESSAGE 2

AURA GROUP Moutaz Al-Khayyat Ramez Al-Khayyat Group Chairman Vice Chairman and Group CEO Welcome aboard! We are delighted to have you in our team where we EMPLOYEE HANDBOOK - 2022 can move towards a fruitful time together. We guarantee that the combination of the confidence we have in YOU and our ability to lead will reach new heights. To ensure this achievement, we will take our past successes as a basis and build upon them one step at a time. With YOU on our side our most valuable asset. The well-being of every person in all of our business units and division is our number one priority; therefore, we have tailored made this handbook with carefully drafted policies, benefits, and services. You will be granted unlimited access to many opportunities and resources which will be available to help you grow both personally and professionally. We are committed to attract, develop, and retain our talent. Competitive advantage comes from the quality and capabilities of our people. At PIH we strive for excellence in everything we do to add value to our stakeholders and the wider society. We focus on leadership development which is one of our core values that sets the right foundation for employees’ motivation and engagement. We really do wish you a long self-fulfilling journey with PIH, and always keep in mind that your essential contribution to our Group is a step ahead towards our success. Your experience with us will be filled with challenges and rewards but we assure you it will be a gratifying journey. 3

EMPLOYEE HANDBOOK - 2022AURA GROUP PURPOSE VISION & MISSION Purpose To add value to the society for a better lifestyle Vision To lead in every industry we undertake Mission Thrive for sustainable value creation for company’s stakeholders through an efficient infrastructure based on innovation, technology, efficiency, specialization, and positive work culture aiming for excellence 4

AURA GROUP Values EMPLOYEE HANDBOOK - 2022 Leadership  Quality  People centricity Integrity   Entrepreneurial Spirit  Teamwork Accountability  Resilience Guiding Principles Promote Health and Safety  Develop Future Leaders Customer-centric Promote Diversity Contribute to the Society Development Drive Innovation  Exceed expectations Perform with Agility Preserve Corporate Reputation 5

AURA GROUP The Holding EMPLOYEE HANDBOOK - 2022 The Groups General Industries Agriculture Contracting & Services & Food Industries • Healthcare • Dairy factory • Services • Juice factory • Ventures • Plastic factory • Contracting • Industries 6

AURA GROUP 5 EMPLOYEE HANDBOOK - 2022 Real Estate Lifestyle GROUP • Hospitality • Entertainment • Property Management • Real Estate Development • Hospitality & Hotel Management 7

EMPLOYEE HANDBOOK - 2022AURA GROUP PIH AND BUSINESS CLUSTERS 8

AURA GROUPEMPLOYEE HANDBOOK - 2022 Power International Holding Power International Holding Group of Companies is a diverse global mix of businesses successfully operating across a diverse range of industry sectors in 9 contries. PIH is a Qatari based international company and a leading player in the region. The Group’s impressive footprint in Qatar is led by our ever-growing pool of trained professionals. The success is not only due to our highly capable team and vast resources but also our business model which builds trust and is at the cornerstone of our core values. The Company’s reputation for delivering robust turn-key services and high-quality developments is driven by our commitment to building neighborhoods and enhancing the community at large. We are dedicated to Qatar’s National Vision of 2030 and aim to fulfill our contribution through PIH’s continued relationships with our clients, customers, and the community.. 9

EMPLOYEE HANDBOOK - 2022 AURA GROUP Aura Group Aura Hospitality has a very strong presence in the food and beverage sector with several outlets operating at various upscale locations. The company’s brands have quickly grown and become a frequent destination for different segments due to the wide offering options we provide. Aura’s F&B portfolio casts of a diverse blend of international franchises and own unique successful concepts. Classic family entertainment is a big part of the company’s operation. Aura strive to provide thrilling options for all age ranges, bringing communities together to ultimate destinations for fun, adventure and excitement. Highly sought out, Aura Entertainment Services is the go- to company in the region for exciting new concepts due to our vibrant mix of brands across various entertainment categories and our unique ability to develop new and upcoming names and trends within their respective sectors. 10

AURA GROUP 50% DISCOUNT TO ALL AURA EMPLOYEES PREMIUM DINING PREMIUM CASUAL CASUAL CAFES EMPLOYEE HANDBOOK - 2022 VIRTUAL BRANDS 20% DISCOUNT TO ALL AURA EMPLOYEES PARKS GYM 11

AURA GROUP General Contractor General Contracting & Fit-out Contractor Workshops Plant, Machineries & Infrastructure Services Vehicles EMPLOYEE HANDBOOK - 2022 UCC Holding UCC Holding is a Qatari based international construction services company and a leading grade one licensed builder. UCC Holding’s purpose is “building for generations”, developing state-of-the-art living spaces, business facilities and plants, having the country’s future generations in mind for all projects undertaken. The Company’s impressive record is led by its mounting group of trained professionals armed by unique, fast-track strategies that streamline design and construction milestones, delivering projects with innovative solutions in record periods exceeding clients’ expectations. UCC’s reputation in delivering robust turn-key services and high-quality developments is driven by its commitment to excellence and through being a corporate citizen protecting the well-being of the communities it operates in. International Safety Award Country Win- ner 2020 12

AURA GROUPEMPLOYEE HANDBOOK - 2022 Estithmar Holding (QPSC) Estithmar Holding (QPSC) is a consortium of professional service companies offering reliable, sustainable, and quality services to companies across a diverse range of sectors. Together with its 20,000 staff, IHG assists clients to become industry leaders. elegancia provides comprehensive services, including project management, turn-key solutions, marine works, healthcare, and a wide range of industries. Estithmar Holding also contributes to the long-term progress of the communities it serves. IHG relentlessly pursue excellence and innovation, increasing value to businesses who can advance that value to their end-users. The group of companies provide long-lasting solutions for our clients by combining local knowledge with our global expertise. IHG actively promotes the sustainable development of communities through its adherence to environmental, social, and corporate governance. elegancia elegancia Estithmar healthcare services ventures events & catering Al Maha Island facilities management Katara Hills resources The Palace gabro Equestrian Club supply & trading elegancia elegancia contacting industries MEP steel landscape joinery marine stones fit-out kitchens fire fighting watermaster 13

EMPLOYEE HANDBOOK - 2022 AURA GROUP Baladna Baladna Food Industries was founded in 2019 and is Qatar’s largest dairy and beverage producer, supplying over 85% of the country’s fresh milk. Building on its strong and consistent growth since a successful IPO in December 2019, Baladna is creating a foundation from which to ensure healthy, natural food resources can contribute to the self-sufficiency of the State of Qatar. As of 28 April 2021, Baladna’s herd of cattle reached 22,754, with an average milk yield of 38.4 L per cow per day. Today, Baladna offers a range of more than 250 products spanning milk, yoghurt, laban, cheese, and non- dairy products including juices, meat, and organic fertilizers Juice factory Dairy factory Plastic factory 14

AURA GROUP Assets ASSETS is an innovative fast-growing firm with iconic local and regional developments, dedicated to building value through development, investment, management, and financing of real estate. The company has several iconic developments in the hospitality, commercial and residential sectors in multiple countries. ASSETS strive to lead the real estate market through sustainable development, stimulating economic growth to improve the living and working conditions across communities. GROUP EMPLOYEE HANDBOOK - 2022 DEVELOPMENT MANAGEMENT HOSPITALITY 15

EMPLOYEE HANDBOOK - 2022 AURA GROUP QATAR OVERVIEW 16

AURA GROUPEMPLOYEE HANDBOOK - 2022 Location and Geography Qatar is a small peninsula on the western shore of the Arabian Gulf that covers approximately is 11,521 square kilometers. From the north to the south the country length is approximately 200 km & from the east to the west is approximately 100km. The landmass forms a rectangle that local folklore describes as resembling the palm of a right hand extended in prayer. Neighboring countries include Bahrain to the northwest, Iran to the northeast, and the United Arab Emirates and Saudi Arabia to the south. Qatar and Bahrain both claim the uninhabited Hawar Islands just west of Qatar. Until recently, only small semi-permanent seasonal encampments existed in the interior desert. Water resources near the coast combined with opportunities for fishing, pearl diving, and seagoing trade have supported larger, more permanent settlements. These settlement patterns have contributed to the social differentiation between Bedouin and Hadar. Time Zone Qatar is at GMT+3, which is three hours ahead of Greenwich Mean Time; this is the equivalent to seven/ eight hours ahead of New York EST/DST, depending on the season. Due to the proximity to the equator – and minimal change in daylight hours – daylight savings/summertime changes are not applied here. 17

EMPLOYEE HANDBOOK - 2022 AURA GROUP Climate 18 Occupying a small land on the eastern coast of the Arabian Peninsula, the sovereign state of Qatar has a dry, subtropical desert climate with low annual rainfall and intensely hot and humid summers. The cool period (November to March) and rainfall, however scarce, occurs during this period too, and the rain comes mostly in heavy cloudbursts and thunderstorms. Hot period (May to October) is oven-hot temperature with temperatures ranging from 32˚C (90˚F) to 43˚C (109˚F). July and sometimes August is considered the hottest month at the high of 50˚C (122˚F). Cool period (November to March) when temperatures are warm, and the evenings can be pleasantly cool. January is the coolest month with temperatures ranging from 14˚C (57˚F) to 22˚C (72˚F). The temperature starts to climb after January and by March, the average high is back to 24˚C (75˚F). Public Holiday Islamic holidays are observed in Qatar. Both Eid Al-Fitr and Eid Al-Adha are major public holidays lasting for three days. Islamic festivals are determined by the lunar calendar, so timings shift each year. • Eid Al-Fitr marks the end of Ramadan (the ninth month of the Muslim year, lasting 30 days). • Eid Al-Adha takes place during the month of the Hajj (the pilgrimage to Mecca that every Muslim is required to make at least once in their life, provided they have enough money and the health to do so). • National Sports Day is also a national holiday in Qatar, held annually on the second Tuesday of February. • Qatar’s National Day, which is on December the 18th, is observed by embassies, private, and government offices.

AURA GROUP Language EMPLOYEE HANDBOOK - 2022 While the official language is Arabic, English is widely spoken and understood. Efforts to learn Arabic are greatly appreciated and well-received. Electronics The voltage in Qatar is 220 – 240 + 6V/50Hz. AC and the sockets are of the three-prong, British design. People are discouraged – particularly those arriving from North America or other countries using different voltage – from bringing electrical appliances with them. Voltage converters are not provided in any housing. The television follows the PAL system; DVDs are Region 2 format, though multi-region DVD players are commonly available. Currency The currency in Qatar is called the Qatari Riyal (QR), with a denomination of 100 dirhams per riyal. The riyal has a fixed exchange rate of QR 3.64 with the US dollar. Coins are rarely used and the denominations for currency notes are QR 1, 5, 10, 50, 100, and 500. How to Buy a Sim Card There are two telecom operators in Doha, Ooredoo and Vodafone. Both have outlets in the big malls and other locations that can be found on their websites. You will have to bring with you either your passport with your visa or your QID. Opening a bank account While waiting for your QID, it is possible to open a bank account. Therefore, so you will be paid via Bank Salary Transfer, our company will assist you to open a bank account. 19

EMPLOYEE HANDBOOK - 2022 AURA GROUP Metro 20 Three major lines (red, green, and gold) are serving both the capital and the suburbs with all major locations within easy and convenient reach. Business Hours Aura Group follows the Qatar standard working hours of 48 hours per week. Some of the more traditional private businesses and shops still follow split shift day, whereby they close around noon and re-open from 4:00 pm until 10:00 pm. The working schedule may vary for those employees that are working at the site operations. Intimacy Any form of intimacy between males and females is frowned upon. Do not entertain visitors of the opposite sex in your hotel room, as penalties can be very severe. If you are male, avoid doing anything that may suggest any sexual interest in a Muslim woman, as this brings great dishonor to her and her family and could lead to severe penalties for you. Liquors • Authorized liquor permit holder consumption of alcohol should be limited to his/her private home. • Drinking in public or being drunk shall result in imprisonment. • The resale or gifting liquor by individuals is strictly forbidden and attracts severe penalties. • Alcohol must only be transported in your private vehicle and on the day of collection from the QDC Shop to your residence.

AURA GROUPEMPLOYEE HANDBOOK - 2022 • Anyone who is in possession of alcohol and is in an accident is deemed to be at fault, regardless of the circumstances. It can also attract severe fines, prison terms, and deportation Photographing Never take photos near military or government installations, including the Emir’s palace, official buildings, industrial plants, any place near the border, or at the airport. Do not photograph soldiers or locals without seeking their permission first. Others • Carry your Qatari Identification Card all the time. • Do not gamble, it is strictly prohibited. • Do not use drugs, the penalty for trafficking, smuggling, possessing, or usage is extremely severe. The government imposes the following: Violation Penalty Imposed Possesion 2 to 6 months imprisonment Sentence + Trafficking Deportation 10 to 20 years Imprisonment + Deportation • Do not attempt to import pork products, alcohol or materials that could be considered pornographic. • Do not make rude gestures or use rude language as this can incur severe fines and court appearances. 21

EMPLOYEE HANDBOOK - 2022 AURA GROUP QATAR’S PRIME DESTINATIONS 22

AURA GROUPEMPLOYEE HANDBOOK - 2022 The Pearl The Pearl - Qatar is a man-made island off the coast of Qatar featuring Mediterranean style marinas, residential towers and homes, internationally renowned hotels, private villas and premium shopping experience at top branded boutiques and showrooms. The Pearl - Qatar is also a popular dining spot among the people because of the amazing food and ambience it serves with dozens of restaurants, waterfront lined cafes from all over the world. Aura F&B Outlets: • Baladna • Build It Burger • Debs W Remman • Dinner Station • Gahwetna • Karaki • La Casa • Maia • Meatsmith 23

EMPLOYEE HANDBOOK - 2022 AURA GROUP Mall of Qatar Mall of Qatar is one of the largest shopping centers in Qatar, with 500,000 sqm of innovative shopping, top-notch recreation and remarkable leisure options. With over 20 million customers annually, MoQ has introduced brand new shopping concept that is capturing the imagination of the entire nation. Aura F&B Outlets: • Baladna • Basta 23 • Café Bazza • Debs W Remman • Dinner Station • Dukkan Burger • Jwala • Maia Lounge • Mokarabia • Remman Express • Usta • Tup 24

AURA GROUPEMPLOYEE HANDBOOK - 2022 Souq Waqif A stroll down the bustling alleys of Souq Waqif provides an authentic taste of traditional commerce, architecture and culture. The maze of small shops offer a dazzling array of Middle Eastern merchandise from spices and seasonal delicacies such as fresh dates and nuts, to perfumes, ornate jewellery, clothing, handicrafts and a treasure trove of souvenir bargains. For centuries, this location has been a souq for Bedouin to take the wool and animals to trade for daily necessities. With time pass, the souq started to run down and has almost get to the point of being demolished. Luckily, in 2004, it was decided to preserve this historical site so the entire market area has been renovated and restored according to the traditional Qatari architectural techniques. Aura F&B Outlets: • Damasca • Usta • Nakhchivan 25

EMPLOYEE HANDBOOK - 2022 AURA GROUP KidzMondo 26 KidzMondo Doha: is an international edutainment concept, designed to provide a complete solution for children in a unique indoor theme park. It is a kid-sized city that is created with the intention to impart knowledge through playful learning. Children will experience age-appropriate activities in a dynamic and safe surrounding. Baladna Park Baladna Park, a green refuge on the outskirts of Doha, is the gateway to a peaceful Nature Wonderland. A visit to Baladna Park gives everyone a chance to participate in their favourite outdoor activities. As Qatar’s leading community venue, our mission is to bring children, friends and families together in a safe and nurturing environment. Katara Cultural Village Combining art galleries and workshops, theatres and performances venues, and exceptional restaurants set on a waterfront promenade, Katara Cultural Village is Doha’s destination for culture and entertainment. A central Amphitheatre stands against a backdrop of traditional architecture and cobbled streets, and is the site of many cultural performances. Adjoining the main development, a spacious public beach offers water sports and equipment rentals. National Museum of Qatar The National Museum of Qatar (NMOQ) is dedicated to bringing to life the unique story of Qatar and its people. It actively gives voice to the nation’s rich heritage and culture and demonstrates our extensive network of ties with other nations and people around the world. Designed as a vibrant and immersive space, diverse communities can come together and experience Qatar’s past, present and future.

AURA GROUPEMPLOYEE HANDBOOK - 2022 Museum of Islamic Art Set in the MIA Park on the Doha waterfront, the museum is showing masterpieces of Islamic art including metalwork, ceramics, jewelry, woodwork, textiles and glass, collected from three continents and dating from the 7th to the 19th century. The building stands out as an architectural gem. it is built on an island off an artificial projecting peninsula near the traditional dhow harbor. Doha Corniche Doha Corniche a waterfront promenade extending for seven kilometers along Doha Bay in Doha. Annual celebrations of national holidays such as Qatar National Day and National Sports Day are centered on the Doha Corniche. It is a popular tourist and leisure attraction within Qatar Aura Outlet: • Orient Pearl - Corniche • SMAT - Corniche Desert Trip There is nothing quite as exhilarating as an adventure in the desert. Venture out in the desert to ride camels and learn about the lives of local Qataris at a traditional Bedouin camp. You will experience the unmatched thrills of dune-bashing with trained drivers, visit Qatar’s beautiful Inland Sea and catch a gorgeous sunset before retiring to your camp. 27

EMPLOYEE HANDBOOK - 2022 AURA GROUP 28

AURA GROUP Contact Information Contact Number EMPLOYEE HANDBOOK - 2022 Particulars 999 180 Emergency 991 +974 4010 6666 Directory Assistance 199 16000 Kahramaa (Water and Electricity) +974 4404 8844 Hamad International Airport 2299 8002299 Ministry of Public Health 2104 COVID19- CALL CENTER National Human Rights Committee HR Help Desk Office Landline: External or Mobile: IT Help Desk 29

EMPLOYEE HANDBOOK - 2022 AURA GROUP 30

AURA GROUPEMPLOYEE HANDBOOK - 2022 Contemporary Lifestyle The e18hteen tower - our head office - offers a blend of luxurious and contemporary amenities to elevate the experience of our employees and provide them enjoyable and productive workplace. Food Outlets The Canteen 100 Café Sawani Falfoul Fitness Center: The Zone Supermarket: Lulu Express Business Center: Alliance Other Facilities • 17 high-speed smart elevators • 1084 parking slots • Prayer rooms • 24/7 security • ATM 31

EMPLOYEE HANDBOOK - 2022 AURA GROUP CONDITIONS OF EMPLOYMENT 32

AURA GROUPEMPLOYEE HANDBOOK - 2022 Joining Aura Group The HR Department and the Hiring Manager work jointly in filling a required position during the recruitment, screening, and selection of the right candidate. Vacancies are posted internally and externally through recruitment portals such as LinkedIn, Bayt, and Gulf Talent as, well as the official company website. Good Faith Search Aura Group is an equal opportunity employer. Good faith efforts are made to provide diverse and talented candidate pools. All searches are conducted in compliance with the Qatar Labor Law and the Policies and Procedures of Aura Group. Diversity, Equity and Inclusion Aura Group is committed to fostering a culture of diversity, equity and inclusion. Our human capital is the most valuable asset we have. The collective sum of the individual differences, life experiences, knowledge, self-expression, unique capabilities, and talent that our employees invest in their work represents a significant part of not only our culture, but our reputation and company’s achievement as well. We embrace and encourage our employees’ differences in all aspects as age, ethnicity, family status, gender identity or expression, language, national origin, race, religion and other characteristics that make our employees unique. Power Holding’s pride is the diversity of cultures with representation of 97 different nationalities currently working with us. All employees of Power Holding have a responsibility to treat others with dignity and respect at all times. All employees are expected to exhibit conduct that reflects inclusion during work, at work functions on or off the work venues/ sites. Any employee found to have exhibited any inappropriate conduct or behavior against others will be subject to disciplinary action. 33

EMPLOYEE HANDBOOK - 2022 AURA GROUP Employment Eligibility Aura Group ensures that all employees working at Aura Group are legally eligible to be employed in the State of Qatar. Failure to meet eligibility requirements will result in the termination of the employment of any employee. Employment Contract The employment contract specifies the terms and conditions of employment. Contracts are required to be attested by the Ministry of Labor Personnel Files and Access The HR Department Maintains a personnel file for all employees. The file includes the record of transactions relating to employment at Aura Group. The file is confidential and is not provided to an unauthorized party. Request to access the file may be submitted in writing to the HR Department. Your Job Description • It details the lists of your job descriptions provided to you during the recruitment phase and the core job responsibilities handled by the employee. • It also indicates the required competencies knowledge, skills, and abilities of the job. • Performance appraisals are Competency and KPI based. Probation Period A period where both the employer and employee assess the employment arrangement with a view to future employment, or not.. The probation period is a six (6) month trial period unless otherwise specified in the employment contract. The whole period shall not exceed six months or 180 days from the commencement date of employment. • The worker shall not be subjected to more than one probation period with the same employer. 34

AURA GROUPEMPLOYEE HANDBOOK - 2022 • The employer may terminate the Employment Contract before the expiry of the probation period if the employee fails to carry out his/her duties as per the employment contract, the employer shall notify the employee of this decision within at least one month from the termination date of the contract. • If the appointment is considered lapse, Human Resources will provide the employee with the Termination notice. Transfer Aura Group values the career growth of its employees and encourages its employees to assume lateral and vertical transfers (promotion) as part of their personal and professional growth. The transfer must be approved by the current line manager/ HOD. An internal transfer does not automatically constitute a compensation adjustment. Moreover, the employee must maintain a job-performance level to be eligible for the transfer; and must have no active disciplinary actions on file. Unsatisfactory performance is defined as having received an overall performance rating on the most recent performance review of “Needs Improvement” or “Unsatisfactory”. To be qualified for the transfer, the employee must meet the minimum qualifications of the position. Any compensation adjustment due to vertical transfer (promotion) will be processed separately according to the company’s Total Rewards Policy. Rehire Employees who leave Aura Group in good standing and want to return are considered eligible for re-employment, provided that the employee was not separated from the company due to poor performance or gross misconduct. Re-employed employees are subject to the probationary period requirements just like any other new employee in the company. 35

EMPLOYEE HANDBOOK - 2022 AURA GROUP Performance Reviews • Performance Excellence is a year-round experience, culminating in an annual performance review and performance appraisal rating. The line manager and staff are highly encouraged to set goals, discuss the development, and engage in an ongoing conversation about progress and performance. • The performance appraisal is made to ensure that the quality and quantity of work performed by the staff best meet the organization’s requirements. This is also a tool that governs the measuring of the employee’s competencies, KPIs, and overall performance driving the following purpose: - To allow for continuous communication between direct manager and employee about job performance - To offer the direct manager and employee the opportunity to develop a set of expectations for future performance and to assess their past performance. - To provide the future development of the employee. • The main objective of the performance appraisal is to ensure that the employee’s goals and objectives are in alignment with the organizational strategies to achieve the development of the organization and individual. • The Aura Group Performance Review is completed online through One HR (Success Factors). • The employee’s year-end review and rating should be used as an important input for the employee’s career development and objective setting for the next year. It will also be used as one of the important factors for any compensation adjustment in the future. 36

AURA GROUPEMPLOYEE HANDBOOK - 2022 Professional Development • Aura Group helps employees leverage strengths, capabilities, acquire knowledge, build skills, and implement solutions to increase individual growth and company performance. • The HR Department offers a variety of engaging workplace learning and performance improvement schemes to its employees, which includes, bridging skills gaps through training, leadership development programs, technical professional development workshops, team assessments, employee engagement programs, and career development initiatives. Career Opportunities Aura Group and its affiliated companies encourage all employees to develop and grow their career within the company. To facilitate career growth, all employees can find the details of all open opportunities in Qatar and other GCC countries in the company website, with the HR Department, or with their Direct Manager. 37

EMPLOYEE HANDBOOK - 2022 AURA GROUP Types of Disciplinary and Corrective Action Disciplinary and Corrective Action may take any of the following forms according to the severity of the offense: Counselling Session The Direct Manager will set a time for a counseling session to advise the employee of the problem and highlight the importance and necessity of correcting it. Accordingly, a written record of the session including dates will be placed in the personnel file. Verbal Warning This is the initial step of progressive discipline. Verbal warnings are given to inform the employee of unacceptable behavior or unsatisfactory job performance and actions necessary to improve performance or behavior. If the problem continues, the Direct Manager may want to repeat this step before proceeding to a written reprimand. A counseling/ dialogue session shall be set to inform the employee of the corrective action. A written record of the circumstances will be placed in the personnel file including the dates. The act of issuing a verbal warning/reprimand/counseling should not be confused with the normal day-to-day correction of workplace activity carried out by any effective Direct Manager. The verbal warning issued to the employee shall be valid for two months, whereas, written warnings up to final written warning shall be valid from 3 to 12 months. In case an employee repeats the same offense during the validity period, he/she shall be subject to the next disciplinary action as per the table of penalties on PPP. Written Warning Written warning that describes the issue in a letter will be issued to the employee if deemed necessary. This will be done if the issue requires corrections and the consequences of correction is not achieved through verbal warning/s. 38

AURA GROUPEMPLOYEE HANDBOOK - 2022 Upon the issuance of the written warning, the employee will be counseled and advised that any further violations shall result in severer sanctions. The written warning will be placed in the personnel file and recorded on SAP. Suspension In the event where the employee presents a clear and imminent danger, if left in the workplace, he/she shall be sent home. In certain cases, except for verbal warning, an employee may be suspended with or without pay for not more than five (5) days as per Qatar Labor Law. In such case an employee makes damage to the company’s properties, he/she shall be subject to a financial penalty, amount of which shall be decided as per the nature of loss and shall not exceed a five (5) day’s basic salary. The HR department shall provide the reasons/justification for the amount to the employee While an investigation is taking place i.e. serious misconduct, where the employee’s presence may affect the investigation • The employee is under the influence of alcohol • The employee is a danger to other employees • Where allegations of assault and fighting are investigated Following this, a letter will be sent which states the reasons for the action, the period of suspension, and the date and time to report to the workplace. The suspension is intended for pending investigation of the case, for which appropriate disciplinary action will be imposed after the investigation. If the employee is acquitted or if the charge against him/her has been dropped the suspension shall be deemed to have never taken place and the worker shall be paid off their entitlements during the suspension period. The HR Department shall make the necessary records and accordingly inform the employee of the results. 39

EMPLOYEE HANDBOOK - 2022 AURA GROUP Termination of Employment Dismissal may be with or without notice depending on the circumstances and may occur whether or not previous disciplinary and corrective actions have been issued. After due consideration, the HR Department through the immediate Manager shall inform the employee of the decision and the reasons for it. NATURE OF OFFENCE Absent from work not more than one day without approval from the line manager Absent from work for two (2) consecutive days without notice Absent from work for seven (7) consecutive days or 15 days in one year Reporting late for work (2 days in a week or more) Tardiness in work attendance or leaving duties before schedule Extended or unauthorized breaks Unauthorized absence from the workplace Clocking/recording other employees time or allowing the clocking/recording of their own time by other employees Sleeping on Duty Negligent Loss Negligent Damage Negligent Misuse Carelessness Willful loss, damage or misuse of the Company›s property Sabotage Negligence/failure to wear protective clothing or equipment where supplied or where necessary Failure to observe security and safety regulations Being in an out-of-bounds area without permission Smoking or inducing fire in a «non-smoking» or flammable gas area Failure to observe the Group›s rules 40

AURA GROUPEMPLOYEE HANDBOOK - 2022 NATURE OF OFFENCE Failure to perform assigned task or responsibilities Inefficiency/Poor performance/Loafing Disorderly behavior Refusing to obey an instruction Non-compliance with instructions of direct supervisor/ line manager Abusive language or signs of insubordination Sexual Harassment Threatening violence or assault/attempted assault Fighting/riotous behavior Intimidation and/or incitement Committing unsanitary acts Offending Clients/members of the Public Working under the influence of drugs within the premises of the company Illegal possession of drugs/alcohol Breaches relating to theft, unauthorized possession or fraud, bribery or corruption Presenting false evidence Forgery Uttering or attempting to utter fraudulent or false statements Theft Unauthorized possession of weapons, materials of explosive nature, insects, animals or reptiles of lethal nature Prejudicial conduct Conduct prejudicial to the maintenance of good order on the premises of the organization Divulgence of confidential information of the Company Non-compliance with established company policy, process, procedure, or Delegation of Authority Any penalties which are not listed subject to Aura Group’s discretion without conflict with the Qatar Labor Law 41

EMPLOYEE HANDBOOK - 2022 AURA GROUP Harassment To secure an environment in which all employees are able to flourish and to achieve their full potential, Aura Group is committed to ensuring that everyone is able to work and to participate in the company without fear of harassment, bullying, or intimidation of any sort. Harassment occurs when someone: • Makes unwelcome remarks or jokes about a person’s race, national or ethnic origin, color, religion, sex, age, marital status, family status or disability • Threatens or intimidates a person • Is abusing, insulting, or otherwise harming a person regularly • Tormenting a person on an ongoing basis, or in a cruel and usually annoying way • The behavior of sexual nature becomes harassment when an advance or an approach has been made unwelcome, and the continuation of this behavior can be construed as victimizing the employee. Sexual harassment can consist of: • A sexual advance • Demand for sexual favors • Conduct of a sexual nature • Sexual jokes • Propositions • Posters • Unwelcome physical contact with a person, such as touching, patting, pinching, or punching • Unnecessary familiarity displayed Reports of harassment will at all times be treated sympathetically and investigated thoroughly and confidentially. Any person found to be the cause of harassment can expect to face disciplinary action, which may include instant dismissal. Employees who feel that their workplace does not comply with these principles are encouraged to raise their concerns with the Direct Manager or the HR Department. 42