Compliance Do’s & Don'ts Do the Right Things in the Right Way DOs: DON’Ts: Primary Underwriting before submitting Never commit returns for non-guaranteed business. products . Disclose all material facts (Age / Income / Do not inform returns higher than stated in Occupation / Habits / Qualification) illustrations. pertaining to the customer. Do not forge / copy customer signatures Complete due-diligence before on CDF form / customer request form / submission of application e.g. match declaration / NACH / NEFT, etc photo with KYC. Do not induce Bank RMs in any kind of Check Email ID / phone number, bank monetary transactions / Compensations / account and PAN number are correctly X Favors with the customer / Bank Staff at captured in the application form. policy solicitation stage / Death claim settlement. Policy features such as PT, PPT and the maturity details are correctly informed. Do not answer PSC call on behalf of customer / lip sync during Web-Video PSC. Use Secure Life App to demonstrate the policy returns/ benefits. Do not circulate any unauthorized / unapproved EDM in any Bank / Personal Inform customers about eIA and how group or share prints of any EDM. to access policy documents. Do not sell policies on the pretext of VPSC should be done for all eligible promising bonus / discounts / loans / cases wrong commitment related to the policy features or any other false promise. Do not provide any incorrect information X on other Bank products. • Reach out to your Supervisor/ Trainer incase of doubt. • Any deviation found will be investigated and will lead to disciplinary actions including termination as per the penalty matrix Back to Index 49 This is an internal training document created only for the sales employees of Tata AIA. This should be not used for solicitation.
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