Implementing Total Quality Management (TQM) Successfully

Implementing and Managing Total Quality Management Successfully Learn the Latest Techniques and Tools in TQM Globalization has changed the way our customers conduct business. Today's competitive environment leaves no room for error. This is why Total Quality Management (TQM) has become a part of our culture. It is a disciplined way of life within the entire organization whereby continuous process and personal improvement is central. This concept emphasizes the mobilization of the entire organization in order to satisfy the needs of the customer continuously. It is an exciting journey of self-discovery, action, improvement, and change. This 2-day workshop will guide you on that never-ending journey. By systematically and routinely working according to the TQM philosophy in everything you do within your organization, you will be able to add increased value for internal and external customers and continually satisfy them. This practical and interactive course will help participants understand the Total Quality Management concept and techniques for managing, controlling, and improving total quality. It’s based on Dr. Hubert Rampersad’s bestselling TQM books “Managing Total Quality” and “Total Quality Management: An Executive Guide to Continuous Improvement”.Who should attend• Executives, engineers, and supervisors from QA, production, maintenance, and engineering.• Executives who wants to decrease defects and cycle time, improve customer satisfaction, enhance employee satisfaction, and generate business growth and improve profitability• Managers who are responsible for implementing and facilitating organizational change and continuous improvement, and who wish to gain the skills necessary for leading their team through a successful transition process. What You Will Learn • how to use the tools and techniques in the context of Total Quality Management. • how to develop your interpersonal communication skills and apply them to all aspects of your work. • how to effectively work as a team and how to coach teams successfully. • how to create a working environment where there is individual as well as team learning, and where people can develop their talents continuously. • how to increase your personal effectiveness. • how to improve the customer orientation of your organization. • how to execute improvement processes in a multidisciplinary and structured manner in order to solve orga nizational problems in a systematic way. • how to successfully organize the implementation of TQM. • how to deal with resistance to change, taking into consideration the particular organizational culture. • how to realize durable organizational change. • Determine the impact of quality on profitability • Adopt TQM as a fundamental business strategy • Communicate the importance of customer focused TQM • Implement a business strategy driven by Total Quality Management • Accomplish the cultural transformation necessary for s uccessful implementation of total quality practices • Achieve world-class status in manufacturing and service through TQM • Apply the Quality Award guidelines to TQM initiatives

Course Content• Defining Total Quality Management• Principles of Total Quality Management• Customer focus• Techniques used in Total Quality Management; Interpersonal communication, Teamwork, Process improvement, Benchmarking, Cause and effect, Measurement, Cost of quality• Implementing Total Quality Management effectively; Principles into Leadership, Commitment and involvement, Organizational culture, Change management• Organization of Total Quality ManagementDuring this practical and highly interactive 2-day training you will receive several exercises to practice. Duration of the program: 1 day, 2 days or 3 days Training Fee: Fee includes seminar documentation, Dr. Rampersad’s E-book and certificate of attendance. In-house: This practical workshop can be conducted in-house. We tailor the training according to your needs and requirements. Our other workshops: • AUTHENTIC GOVERNANCE http://goo.gl/nIDVri • Managing High Performance Ethical Organizational Change Effectively http://goo.gl/eeOGlA • Authentic Personal Leadership Coaching http://goo.gl/MRE9Id • Become a Certified Personal Brand Coach http://goo.gl/ZPLu46 • Female Entrepreneurial Leadership Branding http://goo.gl/1yioXJ • Personal Leadership Branding http://goo.gl/bXK15i • How to Enhance Employee Engagement and Workforce Productivity http://goo.gl/mGL4oc • TPS-Lean Six Sigma Green Belt, Black Belt and Master Black Belt Certification http://goo.gl/VaUXPU

ABOUT THE TRAINER Prof. Hubert Rampersad, PhD. is an international leading authority on corporate governance,leadership, human performance management and change management. He holds a PhD. in Management, a MSc. inInnovation, and BSc. in Mechanical Engineering from leading accredited universities in the Netherlands. He is presidentat Innovation University of Florida. He is a Harvard Business School endorsed author (http://bit.ly/TZhAxq) of manybooks published in 20 languages and former MIT Sloan guest professor, have been featured on BusinessWeek andFortune Magazine http://tpsint.wixsite.com/tpsi/news , testimonials http://goo.gl/ehdkJB. My latest books are AUTHENTICGOVERNANCE http://www.springer.com/us/book/9783319031125 (Arabic edition foreworded by the governor of thecentral bank of Saudi Arabia and Bahrain) and FIND THE BLUE OCEAN IN YOU (foreworded by Yang Yuanqing,Chairman/CEO of Lenovo, the world’s largest computer company) https://amzn.to/2HDPnxF; My new book “AuthenticGovernance For Banks” https://www.amazon.com/dp/1946565016 has been endorsed by Donald J. Trump; YoutubeVideos http://youtu.be/v4fgejkSiRw https://www.youtube.com/watch?v=F5al10_2-Ms&feature=youtu.be