New Tenancy Guide

Your guide to renting with



Welcome to LJ Hooker Yarrabilba | Scenic Rim (LJHYSR) What is important to you is also important to us. We believe that it is important that you consider the rental property you are moving into as your Home. What you can expect as a new client of LJHY is a completely different experience from any other agency. Our Property Managers are knowledgeable and experienced. We encourage open communication and a friendly yet professional tenant/agent relationship. LJHY is here to assist where we can. Should you have any queries or if an issue arises, we encourage you to contact your Property Manager as soon as possible, we will respond to your query within 24 hours (time permitting).

Your Entry Condition Report is the reference point we use to understand the conditon of the property when you moved in. It's really important you take the time to carefully complete it. Entry Condition Report 1 Your entry condition report has been completed through our system, Inspection Express. On the day your tenancy commences, you will receive the report at 9am via Email. We ask that you please check your emails to ensure you have received the report when you come to collect keys. The email will be sent from Inspection Express and the report allows you to write comments and take photos of items that you would like to be added. Please do not print the report, it is all electronic and will be sent back to LJ Hooker Yarrabilba once you have completed. You will be provided the 7 days to complete the report as per legislation, no extra time will be granted. If you do not return the report within the given timeframe, it will be marked that you have agreed to the agent copy which will be used for your vacate inspection.

First Routine Inspection 2 Your initial routine inspection is scheduled to occur 8 weeks from your move in date. An entry notice is issued to you with the required minimum time frame of 7 days. After the initial inspection, your routines will be conducted every 4 months (approx). OptiComm/NBN is installed 3 For new estates, your property will be connected to the estate's fiber network. This enables a telephone and internet connection and in some cases, free to air TV. Refer to their website for a list of available telecommunication providers. Contents Insurance 4 It is a tenant's responsibility to ensure they are adequately covered. We recommended organising a contents insurance policy prior to moving.

Organise Electricity & Gas 5 There wouldn't be anything worse than picking up keys to your new place and realising there is no power or gas! We recommend organising a connection as soon as your lease is signed through your preferred provider. Alternatively, we have teamed up with Direct Connect who can organise everything for you - let us know if we can pass your details on! You can organise your connection directly with Direct Connect here. NB: we cannot leave keys at the premises. Your Rent Payments 6 The day of the week in which your lease commences will act as the day your rent falls due. i.e. if your lease started on a Tuesday, your rent will fall due each Tuesday. The initial rent you paid when you were approved are the first two week's of rent. This is not an \"advanced payment\" which is returned at the end of the tenancy.

Emergency Situations (AFTER HOURS) 7 Should you find yourself with an emergency repair outside of business hours, please contact our Principal, Christie Smith in the first instance on 0419 684 184. In the event Christie is unable to answer your call, please send a SMS with your name, address & the situation that is occurring to allow it to be attended to ASAP. Emergency repairs are: a burst water service or a serious water service leak a blocked or broken toilet a serious roof leak a gas leak a dangerous electrical fault flooding or serious flood damage serious storm, fire or impact damage a failure or breakdown of the gas, electricity or water supply a failure or breakdown of an essential service or appliance on the property for hot water, cooking or heating a fault or damage that makes the property unsafe or insecure a fault or damage likely to injure a person, damage property or unduly inconvenience a tenant a serious fault in a staircase, lift or other common area of the property that unduly inconveniences a tenant in gaining access to, or using, the property. Our business hours are Monday - Friday 8.00am - 4.00pm. 8 Enjoy your new home!

©Ian Judd • AQUA [PD]



MaintenanceTips Maintaining the Property to Standard Landlords are responsible for upkeep and repairs required at the property. However, residents are responsible for maintaining the property and its inclusions in similar condition to that when the tenancy commenced. Following are some tips to ensure that inclusions are maintained:- Air-conditioners – Filters must be cleaned regularly. The most common method for this is opening the front of the air-conditioner and removing the detachable filters to clean. When cleaning the filters, if you do notice anything else that may require attention, please advise your Property Manager as soon as possible. Dishwashers – Regularly wash the dishwasher using a purpose dishwasher cleaner. Ensure the filter is free of debris. Clean the spin arms. Ceramic/glass Cook tops - Never clean your stovetop while the surface is still hot. There are specific cleaners for cooktops, there is also natural cleaning methods (e.g. Baking soda & White Vinegar). Ceramic/glass cooktop polish is also available at the supermarket (read instructions for best use). It is recommended that you do some quick online research the best cleaning method for the brand/type of cooktop in the home. If this is not possible, we are happy to assist with this. Ovens - Never clean your stovetop while the surface is still hot. Ovens need to be cleaned regularly to prevent stubborn build-up. There are some great oven cleaning products that make oven cleaning simple. It is recommended that you do some quick online research the best cleaning method for the brand/type of cooktop in the home. If this is not possible, we are happy to assist with this.

Stainless Steel – Stainless steel scratches very easily, soap and a soft cloth is the best method. Stainless steel polish is also available at the supermarket (read instructions for best use). Walls – something that most commonly causes marks to walls is ‘spot cleaning’. When a wall has had some marks spot cleaned, the wall has effectively been polished in an area which leaves a different sheen on the paint. Where the wall was spot cleaned will always look different to the rest of the wall. It is recommended that when you are cleaning walls that the whole wall should be cleaned to avoid marking the wall. Yards – to maintain grass and gardens you will need to ensure these areas are regularly watered and kept weed free. (do not just rely on the rain to water these areas, it is your responsibility to maintain these areas throughout the tenancy) All maintenance should be put in writing via email to [email protected]. To assist us so that we can action your request promptly and efficiently, please provide as much information and include photos where possible. Information you should include - A brief description Make and model number Location in property When you first noticed the issue Is the issue causing any damage to the property

Commonly asked questions What happens to the two weeks rent paid in advance? The 2 weeks rent you are required to pay before your lease commences is not a deposit, it's your first 2 weeks rent. (This is not something you get back at the end of your lease and is not part of your bond. The bond is money that is transferred to the RTA and is held on your behalf during the tenancy). When you pick up your keys you will receive a copy of your ledger, this will show that paid to date and you are able to see that the 2 weeks rent has been allocated to your ledger and shows when your rent will be due by. If you would like to keep yourself 2 weeks in advance with your rent as some do you need to pay the day you pick up the key and continue to pay each week. This will then give you the buffer in case things go wrong. What happens if I need to end the Tenancy Agreement early? A Tenancy Agreement is a legal and binding contract, however, there are many reasons for ending an agreement early – change of work location, shared tenancy relationship break down, loss of job, etc. As covered in the RTRA Act, ending an agreement early is not a breach of the tenancy. If all commitments are met with regards to ending the agreement early there is no breach of the tenancy. The RTRA Act also provides that there are reasonable costs associated with ending an agreement early. These costs are usually (but not limited to) rent up to when the property is re-let, one weeks rent as a letting fee and the cost of advertising the property for reletting purposes. The tenancy ends at the property; however the Tenancy Contract does not end, you do remain responsible for all terms and conditions of the tenancy contract up until such time the property has been re-let or the tenancy is formally ended. Can another person/s move into the property with me? If at anytime you would like to add an occupant to the tenancy, you must first seek permission in writing. Extra occupants cannot move into the property without permission. Once you have formally requested to add an occupant to the tenancy, you will receive information about the requirements for your request to proceed.

Your Property Management Team Sandii Cook Natasha Connors Kylianne Simpson Property Management Investment Property Specialist Leasing Consultant Team Leader Kerrie Lee Tiarn Greig Darcie Weaver Property Investment Manager Property Investment Manager Property Investment Manager Rhiannon Argentino Treavell Hargreaves Samantha Edgerton Property Investment Manager Property Investment Manager PM Accounts Manager

Complaints & Feedback If you feel that you have not been heard or if you are having trouble resolving an issue, it is your right to make a complaint or seek further advice. You can contact our complaints manager at any time – [email protected] You will then receive an email back with information about how your complaint will be handled. We welcome feedback as an important tool to assist with improving our services. Please share your opinions and ideas with our Team Leader, Sandii Cook, - [email protected]



Level 1 / 32 Everglade Street Yarrabilba QLD 4207 1300 360 388 [email protected]