IMPACT October 2015

IMPACT impactmanagement.org

With Greetings from IMPACT IMPACT Let us have a look at the etymology for the month “OCTOBER”. October (Listeni/ɒktˈoʊbər/ok-toh-bər) is the tenth month of the year in the Julian and Gregorian Calendars and one of seven months with a length of 31 days. The eighth month in the old Roman EDITORIAL TEAM calendar, October retained its name (from the Latin octō meaning “eight”) after January and February N V Subbaraman were inserted into the calendar that had originally “Kalki” V Murali been created by the Romans. Dr M G Bhaskar October is commonly associated with the season of autumn in the Northern hemisphere and spring in the Southern hemisphere, where it is the seasonal equivalent to April in the Northern hemisphere and vice versa. In the Western world, October is also commonly associated with Halloween (All Hallows Eve), which initiates the season of Allhallowtide. In India, especially this year has several important aspects. Normally it was on October, Gandhi Jayanthi, Lalbahadur Shastry’s Birth day, Kamaraj’s Death anniversary fall. Dr. Abdul Kalam’s birth day is in October. Dasarha also this year falls in this month! In commemoration of Dr. Abdul Kalam’s birth anniversary, we deem it as an honor to publish his Designed by letter to an Indian lamenting over the negative SRIKANTH [email protected] attitude and approach of journalism. We in IMPACT are conscious of the fact we should not fall in line with ‘negativism’ in this area. All opinions expressed in the articles This issue carries a number of scholarly write- appearing in the e-journal IMPACT, are ups from different management practitioners and that of the respective authors and the we are sure our esteemed readers will find them Publisher or Editor of IMPACT cannot be quite interesting and thought provoking and thus held responsible/liable in any manner the journal will stand the test of its nomenclature whatsoever for any claims and/or damages. “INNOVATIVE MANAGEMENT PRACTICES AND CREATIVE THINKING” impactmanagement.org - Editorial Team

IMPACT 3 INSIDE IMPACT Management in Valluvam Part VI – N V Subbaraman................................................................................................................4 How to mitigate risks from Smartphone-Led Digital Finance ? – Dr. Gowri Ramachandran.................................................................................................8 Health Management – Lion M Desikan................................................................................................................11 Time Management – M V Kausshik....................................................................................................................12 Made Against Each Other – R Venugopal.....................................................................................................................16 Managing The Managers – K Nandakumar..................................................................................................................19 Management Jargons........................................................................................................22 Dr. Abdul Kalam’s Letter To Every Indian – Dr. Abdul Kalam..............................................................................................................25 The Third Eye – Sandhya Rao.....................................................................................................................28 Humor .........................................................................................................7, 15, 18, 21, 30 impactmanagement.org

4 IMPACT HEALTH MANAGEMENT IN VALLUVAM Part VI A bilingual poet, writer, trainer, translator, thinker and speaker from Chennai, Mr Subbaraman has written 36 books. His paper, “Valluvam Inspired Mahatma Gandhi,” was approved for presentation in the International Tirukkural Conference held in Washington, USA. His translated works include Thirukkural, Bharathiyar’s Kuyilpattu and Ramana Maharishi’s Aksharamanamalai. He is connected with the publication of the Management e-journal IMPACT. He was formerly the Deputy Zonal Manager, L I C of India. In the last four issues we have been dealing Miginum kuraiyinum noay seyyum nooloar with human relationship management as Valimudhalaa enniya moondru.” (KuraL 941) propounded by the Saint Poet Thiruvalluvar in his magnum opus THIRUKKURAL; a few Wind, bile and phlegm three cause disease more parts can be continued in the same So deem it Doctors more or less. theme. According to the medical specialists if any Yet for a change this part will deal with the one of the three wind, bile or phlegm exceeds health management as seen in the great normal limit, it leads to disease. work. Hence a person who would like to manage his good health must be careful that he always If in fact “human relationship management” maintains these three under control. is taken care of well, health management will be automatic as ‘sound body in a sound mind’ kUe;njd Ntz;lhthk; ahf;iff;F mUe;jpaJ as much as a ‘sound mind in a sound body’! mw;wJ Nghw;wp czpd; (Fws; 942) On health management Thiruvalluvar gives his dictums in the following chapters known Marundhuena vendaavaam yaakkaikku as “ADHIKAARAMS”: arundhiyadhu atradhu poatri unin. (KuraL 942) “KALLUNNAAMAI” - fs;Sz;zhik-93); (Not drinking alcohols); After digestion one who feeds his body no MARUNDHU- kUe;J - (95) - Medicines; medicines needs. The chapter on MEDICINE deals exhaustively If after observing that the food earlier taken on the management of one’s health. Let us is properly digested, the next food is taken in see these valuable principles in this issue. a limited way, there will be no need for any medicines. kpfpDk; FiwapDk; Neha;nra;Ak; E}Nyhh; Ideal to take food is to give sufficient time tspKjyh vz;zPa %d;W (Fws; 941) in between, so that food taken earlier is impactmanagement.org

IMPACT 5 properly digested; if the food is taken in a Know digestion; with keen appetite limited quantity, health is well managed and Eat what is suitable and right. there will be no occasion to seek a Doctor or medicine. It is indeed unfortunate that in After the earlier food is digested take the these fast food days, we either do not take healthy food suitable and in a quantity food on time or take too frequently and in required. an uncontrolled quantity and this naturally Though variety of food items are available leads to ulcer, or indigestion and most of the in the world not that all will be healthy and modern men resort to medicines - at least digestible to all. That in fact depends on the ‘gelucil”! individual’s constitution of the body and its systems. Hence proper health management mw;why; mwtwpe;J cz;f m/Jlk;G needs the knowledge of healthy food which ngw;whd; nebJa;f;Fk; MW (Fws; 943) is acceptable to the individuals and the right quantity one needs. Atyraal alavu arindhu unka ahdhudambu petraan nedidhooykkum aaru. (Kural 943) khWghL ,y;yhj cz;b kWj;Jz;zpd; CWghL ,y;iy caph;f;F (Fws; 945) Eat food to digestive measure Life in body lasts with pleasure. Maarupaadu illaadha undi maruththu unnin oorupaadu illai uyirkku. (KuraL 945) After earlier food is digested, the next is to be taken in just needed quantity and that will With fasting adjusted food right ensure long and healthy life. Cures ills of life and makes you bright. As this is a very important aspect of proper health management, Thiruvalluvar Avoiding the food that does not suit us, we emphasizes on taking food after digestion have to take in a limited quantity. In the one of the earlier taken one and again in an who controls his food in this manner, no acceptable quantity- never to the stomach disease that can stand in the way of happy full. It is rightly said for long that “a human and healthy life can approach. stomach should have only one fourth food Hence it is of utmost importance that the at any given point of time, one fourth empty, food must be suitable, required quantity to one fourth filled with water and the rest with be taken after digestion of the food taken simple air”! earlier. mw;wJ mwpe;J filg;gpbj;J khwy;y ,optwpe;J cz;ghq;fz; ,d;gk;Nghy; epw;Fk; Ja;f;f Jtug; grpj;J (Fws; 944) fopNgh; ,iuahq;fz; Neha; (Fws; 946) Atradhu arindhu kadaippidiththu maaru alla Izivu arindhu unbaankan inbampoal nirkum thuykka thuvarap pasiththu (kural 944) kaziper iraiyankan noay. (KuraL 946) impactmanagement.org

6 IMPACT Who eats with clean stomach gets health And apply remedy that is sure. With greedy glutton abides ill-health. Examine the disease, analyze the nature and Realizing that the lesser the food taken is cause, and find out the remedy to cure the good for health when one eats enjoys life; if cause, and apply the medicine and that is the one takes a lot without limit always in disease right way to find remedy. and misery. Diagnosis of the disease, analysis of cause and nature, finding the right remedy and It is a healthy life one gets who eats less and administering is the appropriate method of the one who has no control over the food treatment. taken, he becomes repository of all diseases and illnesses. Hence the utmost need for cw;whd; msTk; gpzpasTk; fhyKk; controlled eating. fw;whd; fUjpr; nray; (Fws; 949) jPas td;wpj; njhpahd; nghpJz;zpd; Utraan alavum pini alavum kaalamum Nehas; tpd;wpg; gLk; (Fws; 947) Katrraan karudhich cheyayl. (KuraL 949) Theeyalavu andrith theriyaan perithu unnin Let the skilful doctor note noayalavu indrip padum. (KuraL 947) The sick man, sickness, season and treat. Who glut beyond the hunger’s fire A good doctor examines and understands Suffer from untold diseases here. the sick person, his sickness, its nature, the duration of the same, and administers One who does not know the measure of his necessary medicine. hunger and the time that it takes to digest and We are tempted to compare today’s doctor’s eats sumptuous, he is afflicted with diseases standard and the one who is envisaged by the and illnesses and suffers. Saint Poet Thiruvalluvar! We cannot but feel One should be able to observe and keep a bad about the poor standard of the present measure of his hunger and the time he takes day doctors and sympathize with the patients to digest the earlier food, and accordingly who undergo untold sufferings. draws up his food schedule will be free from diseases; otherwise he suffers a hell with cw;wtd; jPh;g;ghd; kUe;Jior; nry;thndd;W illnesses. mg;ghy; ehw;$w;Nw kUe;J (Fws; 950) Neha;ehb Neha;Kjy; ehb mJjzpf;Fk; Utravan theerppaan marundhuuzaich tha;ehb tha;g;gr; nray; (Fws; 948) chelvaan endru appaalnaar kuutre marundhu. (KuraL 950) Noay naadi, noay mudhalnaadi adhuthanikkum Vaay naadi vaayp pach cheyal. (KuraL 948) Patient, doctor, medicine and nurse Are four-fold codes of treating course. Test disease, its cause and cure impactmanagement.org

IMPACT 7 The sick person, doctor, the medicine that medicines that can cure the illness and the cures and the person nursing the sick are the person attending on the patient regularly four aspects of medical treatment. administering the medicines and taking care The four important aspects of an effective of the patient. treatment of a disease are enumerated in Yes; this is the health management principles the last couplet of the health management propounded by the great Saint Poet techniques offered by Thiruvalluvar. Thiruvalluvar 2300 years ago! What a great They are the patient, doctor, the effective insight, farsightedness and presentation! OLD GENERATION impactmanagement.org

8 IMPACT How to mitigate risks from Smartphone-Led Digital Finance ? Dr.Gowri Ramachandran M.com, MBA, M.Phil, PGDFM, Ph.D, MCIArb( UK ) Certified Master NLP Practitioner, Consultant- Eco & Business Analysis, Hindustan Chamber of Commerce, Visiting Faculty- For Business Schools & CA program Ex- Southern Regional Manager - Finance RITES ( Min Of Railways) The rapid uptake of smartphones stands to enable a transformational opportunity for digital finance. Last year, less than a third of all connections in developing regions were smartphones, while in the next five years, four in every five smartphone connections globally are predicted to come from developing regions. While basic and feature phones are not going extinct in the near future, smartphone-based connectivity presents an opportunity to drive forward digital finance efforts where hands of financial consumers found that on average more they have yet to take off. in the developing world: new than 25 errors were made This dramatic trend also functionalities, new players trying to complete a single raises important questions and new risks. financial transaction on concerning meaningful access feature and basic phones. In and design for lower-income New Functionality contrast, smartphones aren’t consumers as well as privacy At the end of last year, there constrained by USSD based and data security. Here are were almost 300 million interactions, which require three areas in particular for mobile money accounts, numerous steps and are prone the digital finance field to but more than 60% were to timeouts, providing the watch as more smartphones inactive. Mobile money potential for more intuitive, make their way into the usability research in India advanced services. impactmanagement.org

IMPACT 9 With the launch of G cash, been downloaded more than Flipkart – it is also opening up Lendo, M-ledger, PesaDroid, a million times and eases market entry opportunities to Zuum, we saw the first wave registration for financial new players. At the beginning of these more icon-driven accounts by integrating your of the year, Xiaomi, now and dynamic digital finance Facebook profile. the world’s third largest apps in emerging markets. • In Nigeria, paga’s Android smartphone maker, launched More experimentation is app links with your an interest – bearing mobile under way. smartphone’s GPS to direct wallet: Google recently For example: you to one of its 8000 launched Android Pay and is • In early 2015, Alibaba in agents across the country, in the process of introducing China announced a (in addition to other features a peer to peer payments app; “Smile to Pay” app that like transfers and payments). and this month, Samsung uses smartphones’ facial As these apps gain traction, has started trialing its new recognition capability as a there is an opportunity to payment service in South biometric authentication move away from error-prone, Korea. to make secure mobile one-size-fits-all mobile The financial inclusion payments without using a PIN money services and iterate field should also be paying or password. This is currently towards more intuitive and particular attention to efforts being rolled out to its 190 tailored solutions. tackling costly mobile data million active Alipay Wallet rates. This area is fertile users. New Players ground for new business • ICICI Bank, the second The flourishing Android smart models and partnerships largest commercial bank in phone ecosystem is not only for serving low-income India, launched an Android driving down prices – as low customers. App called Pockets, that has as $40 on India’s ecommerce For example: • Facebook-led internet.org is building partnerships with mobile network operators (MNOs) to provide free access to apps that meet their participation guidelines, which have sparked net neutrality debates but also opened up access to financial education services like Su Dinero( Your money). • In Brazil, Bradesco, the country’s largest commercial bank, has partnered with MNOs to offer mobile internet impactmanagement.org

10 IMPACT banking without data fees. reading them because 12 countries were asked the • Mozilla announced a they tend to be too long or question, partnership with the MNO legalistic. Orange offering free, un- Smartphone data may “If you are considering tiered data access in 13 become harder to protect trying a mobile money countries across Africa in this more fragmented transfer service, what would and the Middle East and ecosystem and ever- make you try it sooner?” identified mobile money as a changing value chain. Details of security and core value–add to MNO’s. Security mishaps, such as privacy measures were As more service providers what occurred at Venmo in the top answers cited, and enter the ecosystem and 2014, suggest a prioritization even more pronounced by partnerships solidify, there is in some companies of growth those surveyed in emerging an opening for competition over security and privacy, markets like India, Brazil to not just drive down prices and protective measures and China regarding mobile but also continue to catalyze remain largely reactionary. payments. new mobile financial In addition, reports of data services. breaches and malicious To Sum up malware strains are hard to With these three trends New Risks ignore, including an Android- converging alongside In 2015, the amount of based mobile payment the unprecedented mobile data traffic around malware that reportedly proliferation of smartphones the world is expected to could extort money from to all corners of the world, grow 59% compared to last users by hijacking personal what remains to be seen year. As a main contributor, information and spoofing is how digital finance will smartphones raise the stakes bank apps into sharing co-evolve and keep pace on data privacy and security personal data. This impacted with mobile technology’s measures, and consumers users in more than 100 advancement. are worried, at least in some countries including, for markets and some segments. example, over sixty thousand However, what is clear is A survey of more than 11000 users in Vietnam. that those in the digital mobile internet users across As providers continue to finance space that are not Brazil, Colombia, Indonesia, garner richer user data experimenting with this new Malaysia, Singapore, Spain through smartphone apps, functionality, fostering these and the UK found that 83% the leaders in this mobile new partnerships and coming have concerns about sharing ecosystem will need to up with cost-effective and their personal information have better solutions and robust ways to mitigate when accessing the internet clearer answers to consumer these new risks, may very or apps from a mobile device; concerns about the safety well be left behind. however, 80% of users agree and privacy of their data. to privacy notices without Last year 6000 consumers in impactmanagement.org

IMPACT 11 Lion M. DESIKAN is a former HEALTH District Chairman and Life Member, Lions Club International, MANAGEMENT District 324A. He is a social activist and literary lover. COLON CANCER. The Animal protein has a negative effect on gut flora. Consuming animal protein causes an increase in the MICROBATIC strain of Bacteria that are linked to colon cancer. A plant based diet that includes probotics greatly reduces the risk of colon cancer. BLACK SEED. (Black cumin) Black seed is also known as Black cumin . It is effective in treating a broad range of health conditions like type 2 diabetes, High Blood Pressure, Asthma, and colon cancer. Epilepsy and drug withdrawal A study says that after taking 1/4 TBSP of ground black seed (black cumin) per day B.P . is reduced by parts. STROKE. Stroke is the second most common cause of death and major disability worldwide. They are of two types; 1) ISCHEMIC 2) Hemorrhage. Stroke is the result of cerebrovascular disease or disease of the blood vessels in the Brain. ISCHEMIC stroke IS THE MOST COMMON. This happens when there is a sudden lack of blood flow to some part of the Brain may be due to a blood clot blocking an artery or blood vessel. 80% of all stokes are Ischemic. HAEMORRHAGE; stroke is bleeding in the Brain from a broken or leaking blood vessel. This stroke may be due to an aneurysm- a thin or weak spot in an artery that balloons out and can burst. 20% of these strokes are hemorrhagic. Either type can cause brain cells to die . An heart attack is an emergency and should be treated as quickly as possible. impactmanagement.org

12 IMPACT TIME MANAGEMENT M V Kausshik is a Senior Quality Analyst in a multinational firm, and a former journalist to do this. It is a vital tool and management’ and so on are in device with which man can wide use today. All these are effectively deal with some important and all these play of the peculiar problems a crucial role in the modern confronting him today. It context. All these terms are can be defined as the art of inter-related and are closely The term ‘management’ managing things to achieve linked to one another. But, I has come to mean many success in life. would like to focus on ‘time things in today’s world. management’, on how time Management has become a In the olden days, people is an essential and inevitable part and parcel of modern devised their own solutions factor affecting the everyday life. Once a specialized term to survive in the world. When lives of people. used in the field of business, technology was introduced, it it has now acquired a broad was widely seen as a solution “I wasted time, and now meaning, a broad dimension, to deal with problems related doth time waste me,” said encompassing many aspects to health and disease. Rightly Shakespeare. Yes, time of life. It is broad in its sweep so. Incurable diseases are punishes those who waste it and wide in its range. Why is being cured today, thanks and those who have contempt it so? to the rapid advancements for it. So, time is of essence. We being made in the field of must make the best possible Modern life has become medicine and health care. use of time so that time more complex than ever But, problems have grown does not get the better of us. before. The complexities of manifold. Technology has Although we cannot control life have pushed man to the brought with it myriad time, we must now allow it precipice, to the brink of problems. What can be to control us. We always hear disaster as it were, and he has done to solve some of the people complaining ‘time to devise ways and means to problems brought about flies’. We are always engaged extricate himself from some by a hectic lifestyle? It is in the process of doing catch of the knotty problems and a struggle for survival in up with it and we struggle in challenges thrown up by the today’s fast-paced life. Terms the process. When we reflect pressures of modern life. like ‘stress management’, more deeply, we realise Management is one of the ‘work management’, ‘time that time does not fly at all. important ways and means management’, ‘health Rather it is the mind that flies impactmanagement.org

IMPACT 13 because the mind has too on how we ‘time-manage’ our traffic snarls. It appears that many things to do in a short activities. Time management everything will come to a period of time. It has too is the need of the hour and standstill. But does life really many things to contend with. herein lies the solution to our come to a standstill because So, it is our mind that makes day-to-day problems. of traffic hold-ups? No. The us wonder whether time flies. clock still ticks and we are Time is always moving at its We can feel the tension in unconsciously dragged into own right pace ever since our nerves when we get up the bosom of time. We can this world was created. How to go to office in the morning. virtually feel our heart beat we often wish that the clock Nowadays, any indication of fast. has more than 24 hours to an auspicious day in our daily show us! What really makes calendars sends shivers down To some extent we can avoid us wish so? It is the feverish our spines. Why? When we the pressures exerted upon pace of modern life that realise that it is a ‘muhurta us by our daily routine by compels us to think this way. naal’, our minds immediately taking some practical and Twenty-four hours is simply travel to the road where realistic steps, although it not enough for us these days, we can be assured of traffic is impossible to avoid such so we think. But, it is not in jams. We shudder at the pressures fully. First, we must our hands to alter time. It has very mention of this word. stop thinking obsessively been ordained that we get Although the more dreaded about time and stop looking only 24 hours a day to do all ‘kari naal’ dissuades us from at the clock and the watch the things that we wish to do. performing auspicious things, for some time. Inside the So, we must make the best we can at least be assured of house, the gigantic clock possible use of precious time, less traffic on the roads on constantly reminds us about and how we do this depends such a black day! We also time. When we step out, the shudder at the watch reminds us where we prospect of a are at a particular moment. rainy day. If Instead of letting ourselves both rain and reminded this way, we must ‘muhurtam ’ keep doing our work, not combine, the unduly bothered by time. effect can be Time is doing its job, we are deadly. All doing ours, would be a good roads will attitude to develop. Why witness a sea should we let time control of confusion us and allow ourselves to be and chaos and seized by it? Why should we vehicles on the allow it to permeate our cells road will be and tissues and get invaded by caught up in it? If we consciously practice impactmanagement.org

14 IMPACT gets sacrificed at the altar of What is the solution? quantity and speed. In such It would be better if companies a situation, how do we bring find out ways to beat the stress about a balance between of employees. Employers quality and quantity? This should encourage employees question has now become an to relax at the workplace in eternal battle in our minds. the midst of tight schedules. Daily, we wrestle with time Instead of overloading and to churn out products and overburdening a person the art of ignoring time, we processes at hectic speed. or persons, managers and would be taking the first step Speed is the name of the bosses can encourage towards time management. game and employers are equitable sharing of work. bothered only at the end One of the important steps in product and not about the After coming home from managing time is by getting heavy price the employees office, we should sleep early. up early. If we do this, we have to pay to satisfy the This would do us a world of will realise that time is under compulsions of employers. good. Sleeping early and our control to some extent. Before one could finish an waking up early are effective We can accommodate many allotted work, one is forced to ways to managing time. This important activities in our do another and yet another. practice also helps in health daily morning schedule George Orwell once said that management. A good work- instead of squeezing many we have become soulless life balance can be achieved things at the same time. automations. Yes, humans if we engage in outdoor Squeezing things will only have become machines in activities like playing result in unnecessary tension their quest to earn a living. games, cycling, etc. during and stress. We have become slaves weekends. But, these days of technology, although people complain of lack of At the workplace, time technology is helping us to time during weekends also. management has become do things quickly and rapidly Despite such hurdles, we virtually impossible these and ‘saves’ time also. One must somehow make best days. Companies have positive thing about modern become factories because life is that man has gained the stress is on speed and great technological prowess, quantity rather than on but has lost his soul. Quick quality. Quality has become results lead to more and more a dirty word and one finds it demands, with expectations difficult to arrive at a precise soaring sky high. But there definition of quality. The is no end in sight. Our vision idea is to produce and mass- for technological innovation produce at a fast pace. Quality has made us lose our ‘vision’. impactmanagement.org

IMPACT 15 use of the time available places in lightning speed. So, tension, our lives will become during weekends to play a there is time management less complex and trouble- game or two to get rid of work even during vacations, and free. Of course, modern life stress and to achieve health only if we enjoy vacations has brought with it unknown management. A healthy diet, to the full, real peace will problems, problems not coupled with healthy habits, descend on us. heard before. But just as will go a long way in ensuring there are problems galore, sound health management. Therefore, the management there are solutions for as Frustration and depression of health, time, stress, etc. many problems in this world. should not lead us to taking lies in our hands to a great We can devise innovative drugs or consuming alcohol. It extent. If we know how to solutions for our complex is important to develop good manage time, which is the problems. Therein lies the eating practices. It is said “Eat root cause of all stress and permanent solution! breakfast like a king, lunch like a prince and dinner like a pauper.” We must follow this principle steadfastly and scrupulously and only then can we practise good health management. We can also practise relaxation therapies and yoga for achieving sound health. It is also important to take breaks from office work periodically. We must ‘forget’ time when we take vacation breaks. We must, for a while, free ourselves from our forced habit of being weighed down by the burden of time. We must take time off our busy schedules and look inward for mental peace and happiness. Even when taking vacations we must not schedule too many things. We must not draw up a crowded schedule to visit umpteen impactmanagement.org

16 IMPACT MADE AGAINST EACH OTHER Mr. Venugopal has served in LIC of India from 1968 to 2006 for 38 years and retired as an Executive Director. Then he served as the Professor of life insurance at the National Insurance Academy Pune for nearly 3 years. Now settled down at Bengaluru. He is a member of the Syllabus Committee for the MSc- Actuarial Science course at the Christ University as well as one of their guest faculty. He is one of the editorial consultants for the Insurance World magazine. “Made for Each Other” is a I am really confused yaar. “What will you give me, if I popular slogan everybody is When she says ‘we need to climb the Mount Everest?” aware of. This ‘Made for Each talk’, she means ‘I want to Husband replies “A lovely Other’ contest is also very complain’. push”. famous in almost all social When she asks me “Do you Wife, knowing her husband’s gatherings, Get Together, love me?” I wonder what love for reading newspapers, Housing Society functions etc. to reply, since I know that says “How I wish that I were But actually how many men it is the foundation for an a newspaper so that I am in and women believe in this expensive gift. your hands all the time.” theory, although outwardly, Similarly for a question “Do I Husband replies, I also wish they applaud it, congratulate look fat?” the clever answer the same so that I get a the winning couple and even will be “No, but I won’t call newspaper every day. secretly long for getting such you thin as a little extra On the wedding day, the recognition in the eyes of the weight looks good on you.” daughter gives back the ATM society? The real question is His advice to other husbands card to her father. - can a couple is verily made is: Admit when you are wrong. Everybody in the crowd for each other? Shut up when you are right. cheers the act, but not the new husband. From the Husband’s side, in a Now from the Wife’s side lighter vein When the wife tells her Husband defines the word A newly wedded husband husband that she had a ‘WIFE’ as says about his wife: dream of getting a memento Without Information Fighting When she says ‘yes’, actually of a pearl necklace from her Every time. she means ‘no’. husband as their marriage The wife herself explains the When she says ‘no’, she anniversary gift, he brings her word ‘WIFE’ as means ‘perhaps’. a gift packet in the evening. With Idiot For Ever. At the end of an argument, if When she opens it, there is a she says ‘fine’, really it means book entitled ‘The meaning Everyone enjoys the Wedding “Do what you want to do - of Dreams’. jokes you will pay for it.” The wife asks her husband Whether it is true or not, both impactmanagement.org

IMPACT 17 husband and wife enjoy the How can a person, whether sneezing, leaving the wet numerous jokes or anecdotes male or female, give up towel on the bed, dispute about the marriage or wedded his/her own individuality over who would cook today life. Marriage is an agreement suddenly after marriage and and who would wash the in which a man loses his claim that they are ‘made for dishes (the best solution is bachelor’s degree while a each other’? not to cook at all and go to woman gains her Master’s. When this is true of ‘arranged the hotel.) etc. A woman worries about her marriages’, it cannot be future till she gets a husband totally obliterated in a ‘love The Institution of Marriage whereas a man never worries marriage’ too. Because even The bright side is whatever about his future till he gets a in a ‘love marriage’ the arguments I may mention wife. Whatever the husband couple knows each other about the incompatibility of purchases for his wife, she only for a year or two and two grown-up individuals always faults it - why did you how it can be said that they as husband and wife, the get this color? This will not know each other thoroughly fact remains that they live be good for me, etc. and they are made for each together for 30, 40 or 50 years other? Especially in the without breaking up. This is Hence the adage says: current times, every boy and the greatest tribute to the A husband will pay Rs.200 for girl develops his/her own Institution of Marriage. How a 100 rupee item which he personality and individuality - people can adjust themselves needs. be it in the matter of dressing, is a wonderful trait among A wife will pay Rs.100 for a preferences for food, love for both the partners, although it 200 rupee item which she games like cricket, foot-ball, appears, wife sacrifices more does not need. penchant for a film hero or in order to accommodate heroine and even in habits the tastes of the husband. When a newly married couple like going to bed early or late This she does in view of her smiles, everyone KNOWS and correspondingly getting inborn nature of patience, why. up early or late. As a matter love and adjustment with the When a ten year old married of fact, many of the divorces environment. couple smiles, everyone are for reasons like snoring, WONDERS why. Position of husband is like a Food for Thought Split A.C. No matter how loud Having lived for more than 25/30 years in a different he is outside, but inside the atmosphere, when a man and house, he is designed to remain a woman get married, they would have developed their silent, cool and controlled by own likes, dislikes, tastes, preferences, priorities etc. remote. impactmanagement.org

18 IMPACT However in the present times tolerating each other is a and let us welcome it whole- of equality between husband greatest quality to carry on heartedly. and wife, as both are equally with relationships. (This whole article has been well-qualified and employed, written in a lighter vein they have to develop a sense I recall a quotation: and I have my better-half’s of give and take and mutual If you want to be happy with permission for the same!) consent of accommodating your husband, each other’s needs. Love him less but understand him more. This is the reason that If you want to be Marriage as a great Institution happy with your wife, remains as an excellent Love her more source of cementing ties but never try to between individuals and understand her! families. So all the jokes about the wedded life are Hence the day is not only to be taken in a lighter far off when there vein and not very seriously will be contests not like the following: for Made for Each A couple came up on a Wish Other Couple but Well. The husband leaned for Adjusted for over, made a wish and threw Each Other Couple a coin. Next the wife came forward to have her wish and leaned over but a little too much with the result, she fell into the well and got drowned. The husband stood stunned for a moment but then smiled and said “It really works”. The Most Adjusted Couple Now coming back to my original theory of how two individuals can be Made for Each Other, we can call such a couple as the Most Adjusted Couple or the Most Accommodating Couple as impactmanagement.org

IMPACT 19 MANAGING THE MANAGERS K Nandakumar was formerly the vice-president in The Indian Express Group of publications for three decades. Presently, he is the founder and director of Vibes Acadamy. The bottleneck is invariably preparation, focus and incongruity. The task of the at the top of the bottle. In execution. Failure in any one manager is to create a virtual general, the progress of an of these jobs will potentially ‘sum’ that is larger than the organization is stifled at the alter the destiny of the sum of its parts. A manager is top management level. No enterprise. The strength expected to combine physical business is likely to be better of a chain is decided by resources under his disposal than its boss sitting on the the strength of its weakest with the productive activities top of the organizational link. Every TEAM needs a of his TEAM, to deliver a pyramid. competent manager (‘Leader’ ‘Magic potion’ - the success is too big a word under of his employer’s entreprise. Hence, the person at the this context!) to shepherd There are as many managerial top, either the owner or the the tasks and personnel positions as there are CEO, has to be intelligent, efficiently and expediently. gradients of the ‘grey’ competent and dedicated. Having a sports car does between the saturated black Practically, however much not automatically ensure and pure white. Managerial capable the person at the top a smooth ride. Good cars positions carry prefixes just is, he/she would neither have may be driven badly. A good as: Junior, Assistant, Deputy, the time nor the expertise driver can manage well, a Senior, Chief etc., and further, to fulfill all the three car of modest technology. the same titles prefixed to a distinct vital roles, namely, Any reputed organization more elevated category called the ‘thought person’, the with a marketable product General managers. In fact, ‘action person’ and the ‘front and service can only provide even foremen, supervisors person’. He/She requires a the potential. The mangers and superintendents belong TEAM, a group of several men add value to this potential to the managerial species. and women acting together and convert it into profitable The tips given in this article to accomplish a complex yield. Can one plus one equal will be informative to all network of functionalities. three? Managers, defying those who are tasked with Each of these functionalities all logic, are expected to the unenviable task of requires careful planning, achieve this mathematical managing such managers. impactmanagement.org

20 IMPACT You may be placed in any ‘Consistency’ is invariably dividends in many scenarios. one of the rung mentioned in considered as an important While ‘Consistency’ is the management ladder. Still requisite for a manager. important, too much of the this article will be useful for Frequently changing ideas same is death’s knell. Beware you to manage the managers and proposals is inferred as of the ‘Consistency’ in your reporting to you and placed a weakness on a manager’s managers. in the lower rungs than yours. part. However, in reality, The most effective tool to the pros and cons of plans All of us crave for get the best out of your and decisions are highly ‘Intelligent’ managers. manager is to motivate him. contextual. Technology is Intelligence is often confused It is tempting to strategize fast paced and constantly with logic. A manager is managing the managers by changing. So are market branded as being intelligent positioning the management preferences and social if he/she is endowed with the ladder horizontally. norms. Naturally, changing capacity to convince through Whenever you choose to circumstances might his/her logic. But logic can motivate your manager the necessitate change of mislead you because one unethical way would be to plans. Hence, flexibility can argue reasonably well re-designate (promote!) the is the prudent choice for in favour of either side of manager and shift him to the achievements. contradicting solutions. Logic next rung of high sounding could also kill creative risk designation. This may save the Any enterprise should be taking and instead offer safe, company from any additional flexible to consider revisiting stereotypical solutions. Such expenditure it would have past decisions, reviewing managers might shy away incurred by rewarding him plans, and modifying or from collective ideas with higher compensation or redesigning strategies. that require debate and cash awards. Generally this This strategy has the added discussions. Such ‘Intelligent’ serves brilliantly, but only for benefit of not rigidly managers are likely to a short term. Shun such crafty punishing failure. Going back avoid delays and are ideas. to the drawing board is a sign mostly attracted by quick of willingness to change, implementation and quick Managers may be consistent, adjust and reconsider for the success. They invariably react intelligent and loyal betterment of the project. too quickly and conclude and might even have an This should not merely be an too fast. It is quite possible impressive resume. Each aftermath of a project falling that such managers are of these qualities brings in victim to circumstances but cynical of other’s ideas just a different kind of double instead is an essential and to remain satisfied with edge sword to the business necessary component in the their sense of superiority. enterprise and hence needs attitudinal adjustment of This is detrimental to the to be wielded only in a managers. The capacity to TEAM morale and project befitting fashion. choose bi-lanse pays higher success. This kills the spirit impactmanagement.org

IMPACT 21 and discourages the TEAM current job market or the to be loyalty by many members from effective person being too slack to manager-managers. Often participation. Keep a watch even consider a move etc. times, this is a reflection on such “Intelligence” in on the person managing managers. Loyalty is also measured by the managers than of the whether the manager works managers themselves. All There may be managers late into the nights. This of us should check our need under you who are sentiment is exploited by to have our self esteem considered ‘Loyal’. One of many (Intelligent) managers. strengthened and ego the traditional ways used to As the late Dr. A.P.J. Abdul satisfied by such servile measure employee loyalty Kalam said, “A person who flatterers. To get a quick is by the number of years stays late at the office is not a feel of how unreasonable of service they have put hardworking person. Instead your manager is to tell him into the organization. It is, he/she is a fool who does not some meaningless syllables, however, dangerous to use know how to manage work deliberately inaudible and this as a yard-stick. There within the stipulated time. laugh. In response if they might be many reasons why He/She is inefficient and also laugh, be careful with a person sticks to a job for incompetent in his work.” them. They are crossing a long time, some unsightly Another dangerous scale the ‘Lakshman Rekha’ in but traditionally hidden ones used to weigh loyalty is, sycophancy! A sage piece of being because the person oddly enough, sycophancy. advice would be to pay close is not fit to compete in the Obsequiousness is mistaken attention to attitudes and impactmanagement.org

22 IMPACT to give equal importance to an otherwise stellar resume cost of efficiency (not a go one’s critics. fails within your organization, getter). it is important to restrain one Spotless Manager: Might just An “impressive resume” often from pondering whether be shrewd and manipulative indicates past successes. Such your organization failed enough to offer plausible past successes might make them. More often than not, and convincing reasons how a person seemingly a sure environment and culture others are responsible for bet for success within your exposed a previously hidden his/her failures. enterprise. Such an attitude chink in the manager’s armor. might lead one to placing So be aware and act as the Meticulous Manager: Might excessive faith in a possibly situation, not the resume, have poor understanding of undeserving candidate. It warrants. the overall subject. Might also is important to understand be wasting valuable time on that past successes, though There are a lot more ‘trivial many’ thereby leaving are indicative of, and are not misleading brands of a ‘vital few’ unattended. a guarantee for continued managers. It is highly success in a different essential to understand and In short: Management is a environment and culture. It handle them appropriately. science but managing the is essential to gauge every A few for levity’s sake and for managers is a carefully and candidate within the context quick reference: meticulously cultivated art. of your business’s culture Either one learns the skill and mission before hiring Goody, Goody Manager: and manages his managers or them. When a manager with Popularity might be at the gets maneuvered by them. MANAGEMENT JARGONS Quite some time “We are ramping down an operation to save 1 An extended period of time 2 A period some money” of time long enough to allow a good bit of uncertainty 3 A year or more Reductions “It has been quite some time since last years 1 The firing of employees and/or the use of product introduction” less plant and equipment “Our office is experiencing some reductions” Ramping down an operation 1 The firing of employees and/or the use of Right sized less plant and equipment in a particular part 1 The firing of employees and/or the of a firm reduction of plant and equipment impactmanagement.org

IMPACT 23 “We must right size our “Another resource will be Sales department operations” assigned to the project” 1 The subgroup of people in a firm which executes the Right questions Respond marketing department’s 1 Current unanswered 1 Provide words with little strategies. This group questions which may impact or no meaning as an answer frequently values incentives a decision 2 Questions that “We will respond to all your and rewards will not be answered at the questions” “The sales department must present time know about our new products” “You are asking all the right Responsiveness questions” 1 The amount of delay Share with you before any action is taken 2 1 Tell you something 2 Give Rising tide raises all boats An action taken that need not information that is for you 1 If the overall picture be informative or definitive only improves then everyone will “Customer support needs to “I will share with you my benefit, yet some of those increase their responsiveness” secret” on the lowest levels have difficulty identifying their Restructuring Shelved benefit 1 The firing of employees and 1 Put away 2 Not used 3 Not “Everyone will benefit the reorganization of those under active consideration 4 because a rising tide raises all remaining 2 Some reductions may never be used boats” in plant and equipment “We have shelved your “Restructuring will lead to project” Reluctant some cost savings” Short term 1 Not willing to do something 1 A short period of time 2 A but still open to ideas Rethink period of time short enough “We are reluctant to make 1 To review a position or to give reasonable assurance any changes” policy 2 A possible change in of stability the firm’s position or policy 3 “We will use that in the short Renege on A new position or policy term” 1 Unable to fulfill a promise “We will rethink our stance” 2 To do the opposite of what Significant Rigor was promised Sacrifice 1 A non-trivial examination “They had to renege on that 1 The firing of employees “That will be looked at with promise” and/or the reduction of plant significant rigor” and equipment Resource “Some sacrifice is needed to Sit down across a table 1 Either an employee or a increase profits” 1 Have a possibly piece of plant or equipment confrontational meeting 2 A impactmanagement.org

24 IMPACT meeting where some work is get distracted 1 The rich and powerful 2 planned “You can finish if you just The upper class 3 High income “It can be worked out when stay on task” earners 4 The wealthy we sit down across a table” “Supply-side tax cuts benefit Stick to your knitting the well off and may trickle Situation 1 Staying with your main down to everyone else” 1 A development that is lines of business while other Surplused hard to explain away lines of business may suffer 1 The firing of employees “We have a situation here” cutbacks in employees and/ and/or the reduction of plant or plant and equipment and equipment Speak on a topic “We can become profitable if “The firm surplused several 1 To provide words with we just stick to your knitting” people” little or no meaning on a topic with some minimum amount Strategic decision Suspend Operations of time set for this activity 1 A major choice, usually 1 The temporary interruption “He will speak on a topic for about what market to be in of normal business activity 2 ten minutes at the meeting” “We made a strategic The permanent closing of an decision to enter that market” office or plant Spin off “We will suspend operations 1 The sale of a part of a firm Strong market for now” to new shareholders or to an 1 Price is rising due to a outside firm large or rising demand Switching gears “We will spin off the division “It is in a very strong market” 1 Changing the pace 2 to raise money” Changing the topic Squeaky wheel gets the Substantive “Next week we will be grease 1 Reality as seen by an switching gears” 1 A vital employee can get unbiased observer and not a raise by asking for it just the official view of the Synergy “He got another raise management 1 A common attribute because the squeaky wheel “They have substantive 2 The combination of two gets the grease” reasons” things could produce more with fewer employees and/or Stay abreast Successful meeting plant and equipment 1 Keep up to date 1 Productive discussion 2 “The synergy from the merger “Please stay abreast of An uneventful meeting 3 A will lead to some savings” developments” concluded meeting “We had a very successful Reference from Stay on task meeting” dictionaryofmanagementjargon. 1 Continue on a path yolasite.com toward an objective and not Supply-Side impactmanagement.org

IMPACT 25 Dr. Abdul Kalam’s Letter to Every Indian Why is the media here so disasters. respect comes with self- negative? reliance? I was in Tel Aviv once and I was Why are we in India so reading the Israeli newspaper. I was in Hyderabad giving embarrassed to recognize It was the day after a lot of this lecture, when a 14 year our own strengths, our attacks and bombardments old girl asked me for my achievements? and deaths had taken place. autograph. I asked her what The Hamas had struck. But the her goal in life is. We are such a Great NATION. front page of the newspaper She replied: I want to live in a had the picture of a Jewish developed India. We have so many amazing gentleman who in five years success stories but we refuse had transformed his desert For her, you and I will have to to acknowledge them. Why? into an orchid and a granary. build this developed India. It was this inspiring picture We are the first in milk that everyone woke up to. You must proclaim. production. The gory details of killings, India is not an under- bombardments, deaths, were developed nation; We are number one in Remote inside in the newspaper, it is a highly developed sensing satellites. buried among other news. nation... In India we only read about We are the second largest death, sickness, terrorism, YOU say that our government producer of wheat. crime. is inefficient. Why are we so NEGATIVE? We are the second largest YOU say that our laws are too producer of rice. Another question: Why are old. we, as a nation so obsessed Look at Dr. Sudarshan, he has with foreign things? YOU say that the municipality transferred the tribal village does not pick up the garbage. into a self-sustaining, self- We want foreign T.Vs, driving unit. We want foreign shirts. YOU say that the phones do We want foreign technology. not work, the railways are a There are millions of such Why this obsession with joke. The airline is the worst achievements but our media everything imported. in the world, mails never is only obsessed in the reach their destination. bad news and failures and Do we not realize that self- impactmanagement.org

26 IMPACT traffic cop, ‘Jaanta hai main kaun hoon (Do you know who I am?). I am so and so’s son. Take your two bucks and get lost.’ YOU would not chuck an empty coconut shell anywhere other than the garbage pail on the beaches in Australia and New Zealand . YOU say that our country has YOU come back to the parking Why do not YOU spit Paan on been fed to the dogs and is lot to punch your parking the streets of Tokyo? the absolute pits. ticket if you have over stayed in a restaurant or a shopping Why do not YOU use YOU say, say and say.. mall irrespective of your examination jockeys or buy status identity… fake certificates in Boston??? What do YOU do about it? In Singapore you do not say We are still talking of the anything, DO YOU? same YOU. Take a person on his way to Singapore. YOU would not dare to eat YOU who can respect and Give him a name - ‘YOURS’. in public during Ramadan, in conform to a foreign system Give him a face - ‘YOURS’. YOU Dubai. in other countries but cannot walk out of the airport and in your own. you are at your International YOU would not dare to go out best. without your head covered in YOU who will throw papers Jeddah. and cigarettes on the road In Singapore you do not throw the moment you touch Indian cigarette butts on the roads YOU would not dare to buy an ground. or eat in the stores. employee of the telephone exchange in London at 10 If you can be an involved and YOU are as proud of their pounds (Rs..650) a month to, appreciative citizen in an Underground links as they ‘see to it that my STD and ISD alien country, are.. You pay $5 (approx. calls are billed to someone Why cannot you be the same Rs.60) to drive through else. here in India? Orchard Road (equivalent of Mahim Causeway or Pedder YOU would not dare to speed In America every dog owner Road) between 5 p.m. and 8 beyond 55 mph (88 km/h) in has to clean up after his pet p.m. Washington and then tell the has done the job. Same in impactmanagement.org

IMPACT 27 Japan. child! and others what do we unemployment, we take the do? next flight out to the Gulf. Will the Indian citizen do that We make loud drawing room When the Gulf is war struck, here? protestations and continue to we demand to be rescued and do the reverse at home. brought home by the Indian We go to the polls to choose OUR EXCUSE? government. a government and after that ‘It is the whole system which Everybody is out to abuse forfeit all responsibility. has to change, how will it and rape the country. matter if I alone forego my We sit back wanting to be sons’ rights to a dowry.’ Nobody thinks of feeding the pampered and expect the system. government to do everything So who is going to change the for us whilst our contribution system? Our conscience is mortgaged is totally negative. What does a system consist to money. of? We expect the government to Very conveniently for us it Dear Indians, The article is clean up but we are not going consists of our neighbours, highly thought inductive, to stop chucking garbage all other households, other calls for a great deal of over the place nor are we cities, other communities and introspection and pricks going to stop to pick up a stray the government. one’s conscience too….. piece of paper and throw it in But definitely not ME & YOU. the bin. I am echoing J. F. Kennedy’s When it comes to us words to his fellow Americans We expect the railways to actually making a positive to relate to Indians…..’ provide clean bathrooms but contribution to the system we ASK WHAT WE CAN DO FOR we are not going to learn the lock ourselves along with our INDIA AND DO WHAT HAS proper use of bathrooms. families into a safe cocoon TO BE DONE TO MAKE INDIA and look into the distance at WHAT AMERICA AND OTHER We want Indian Airlines and countries far away and wait WESTERN COUNTRIES ARE Air India to provide the best for a Mr.CLEAN to come along TODAY’ of food and toiletries but we and work miracles for us with are not going to stop pilfering a majestic sweep of his hand Let us do what India needs at the least opportunity. This or we leave the country and from us. applies even to the staff who run away like lazy cowards Forward this letter to each is known not to pass on the hounded by our fears we run Indian for a change instead of service to the public. to America to bask in their sending JUST JOKES. glory and praise their system. When it comes to burning When New York becomes Thank you … social issues like those insecure we run to England. Dr. A.P.J. Abdul Kalam related to women, dowry, girl When England experiences impactmanagement.org

28 IMPACT The Third Eye Mrs. Sandhya Rao, Senior Innovation Consultant, Innomantra Consulting Private Limited. Master’s in Psychology from Punjab University, Graduation from Government College for Women, Chandigarh with Economics, Psychology and English (Honours), Schooling from Carmel Convent, Chandigarh. All of us have only two eyes Eye can be understood from Third Eye general knowledge then what is this third eye? the diagrams below. Five Signs Your Third Eye Is Many of us do not know that Awakening all of us possess a third eye Third Eye - Pineal Gland which is situated between 1. Head pressure and a little above our two One of the first signs of the eyebrows. This is also called third eye opening is pressure the Inner Eye. in the head, notably in the centre of your forehead. It is “The third eye is a mystical a sign that your pineal gland and esoteric concept is growing energetically. referring to a speculative invisible eye which provides 2. Headaches perception beyond ordinary Sometimes that pressure can sight.” start to ache a bit. Consider it just a bit of an energy In certain dharmic spiritual overload. Go outside and traditions such as Hinduism, do something you love, like the third eye refers to the meditate or take a hike. ajna, or brow chakra. It is the 6th of the 7 chakras. In the 3. Sound sensitivity spiritual realm, this eye is all You may find yourself about intellect, intuition and suddenly very sensitive to information not all sounds, but certain kinds of tones. You may find The spiritual and scientific that low tones are soothing explanations of the Third than high tones because of impactmanagement.org

IMPACT 29 great rushes of emotions. On a humorous note, did you by surprise with the events Your taste in music may also see the big eye on the screen and challenges. The agony change. of Big Boss Reality show? and the ecstasy that they Well it is the Third eye of the face comprises the story of 4. Light sensitivity show. It is the Inner Eye which the Inner Eye at an earthy With an opening third eye, shows us all that happens level. you might find yourself a inside the house. Things that little bit more sensitive to are unknown even to the light and seeing a fuller participants. They are taken range of colours. This is normal. Your eyes will adjust in time. Consequently, you may experience the opposite, where it feels like you just cannot get enough sun on your skin. This is fine. 5. One of the starkest signs of the third eye opening is the foresight, or intuition, that you begin to experience. You may feel like you can sense when something bad is going to happen. impactmanagement.org

30 IMPACT impactmanagement.org

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