Crisis Management Plan

CRISIS MANAJEMENT PLAN SOUL CAFES Rencana Manajemen Krisis dirancang untuk menyediakan kerangka kerja bagi pengelolaan insiden keamanan besar di Soul Cafes. Rencana tersebut mendefinisikan peran yang diperlukan untuk pengelolaan krisis. Ini memberikan pedoman untuk memobilisasi tim manajemen krisis dan untuk manajemen praktis krisis. The Crisis Management Plan is designed to provide a framework for the management of a major security incident at Soul Cafes. The plan defines the roles necessary for the management of a crisis. It gives guidelines for mobilising a crisis management team and for the practical management of a crisis. KONTEN/ CONTENTS 1. Apa itu krisis?/ What is a crisis? 2. Team Krisis manajemen/ Crisis management teams 3. Kriteria Krisis manajemen/ Crisis management criteria 4. Bagan alur respon krisis/ Crisis response flow chart 5. Penanganan krisis berdasarkan kategori/ How to handle crisis by category 1. APA ITU KRISIS? /WHAT IS A CRISIS? Krisis akan menjadi insiden besar yang mengancam kehidupan dan/atau operasi, reputasi, atau aset Soul Cafes. Ini adalah sesuatu di luar kendali organisasi yang manajemennya akan menghabiskan dan mengalihkan waktu dan sumber daya yang signifikan. Krisis dapat dihasilkan dari peristiwa tunggal atau terdiri dari serangkaian peristiwa berjenjang atau bersamaan. N.B Jenis ancaman tersebut, jika terjadi, dapat menjadi krisis bagi Soul Cafes dianalisis dan direncanakan melalui strategi mitigasi dan respons di bagian prosedur manajemen ancaman (CMP). A crisis would be a major incident that threatens life and/or Soul Cafes operations, reputation or assets. It is something outside the control of an organisation whose management would consume and divert significant time and resources. A crisis may result from a singular event or be comprised of a series of cascading or concurrent events. N.B The types of threats that, if eventuating, could constitute a crisis for XXX are analysed and planned for via mitigation and response strategies in the threat management procedures section (CMP). 2. TEAM KRISIS MANAJEMEN/ CRISIS MANAGEMENT TEAM Tim manajemen krisis Soul Cafes mengatur tanggapan terhadap krisis melalui implementasi rencana ini. Biasanya akan ada dua tim manajemen krisis antara lain: The Soul Cafes crisis management teams organize response to a crisis through the implementation of this plan.

Tim CMP: Tim yang mengelola respon dari Soul Cafes. Tim CMP bebas dari kedekatan manajemen untuk menganalisis insiden, mencerminkan dan menentukan arah strategis dari respon krisis. Tim CMP menangani masalah organisasi yang lebih luas yang timbul sebagai akibat dari krisis seperti risiko, reputasi, dan sumber daya, namun pada akhirnya tetap harus dengan persetujuan dari TOP manajemen (Executive Committee) CMP Team: The team managing the response from Soul Cafes. The CMP team is independent from the management to analyzed of the incident, reflect and define the strategic direction of a crisis response. The CMP team deals with broader organizational issues arising as a result of the crisis such as risk, reputation and resourcing, but in the end must be trough approval from TOP Management (Executive Committee) Jalur Komunikasi/ Lines of Communication: Crisis Management Team (CMP) akan dianalisa mengenai kategori Crisis, jika ada respon yang perlu segera dilakukan, CMP team dapat melakukan tindakan langsung. Namun jika dampaknya akan berdampak panjang, CMP team harus berkoordinasi dengan TOP Management (Executive Committee). The Crisis Management Team (CMP) will be make analyzed regarding the category of Crisis, if any response need immediately action the CMP team can be do the action taking. But if the impact will be take a long impact, CMP team must be coordinate with TOP Management (Executive Committee). Peran, tanggung jawab dan jalur komunikasi dari semua anggota tim manajemen krisis dirinci dalam formulir…. Roles, responsibilities and lines of communication of all members of the crisis management teams are detailed in form…. Excom Chairman Advisor Advisor (Management) (Management) Fire Brigate Evacuation Firs Aid Team Black Team Rehabilitate Team Team Team

3. KRITERIA KRISIS MANAJEMEN/ CRISIS MANAGEMENT CRITERIA Situasi krisis dapat dinyatakan oleh anggota utama Tim Manajemen Krisis. Kriteria untuk menyatakan krisis dapat mencakup (tetapi tidak terbatas pada): A crisis situation can be declared by a primary member of the Crisis Management Team. The criteria for declaring a crisis can include (but are not limited to): Sebuah insiden yang mengakibatkan kematian atau cedera serius dari anggota staf Soul Cafe dan juga insiden besar yang mengancam kehidupan dan/atau operasi, reputasi atau aset Soul Cafes : An incident resulting in the death or serious injury of a Soul Cafes staff member and also major incident that threatens life and/or Soul Cafes operations, reputation or assets :  Cidera serius baik staff maupun tamu/ Serious injury to both staff and guests  Kerusakan property akibat kecelakaan, bencana alam maupun huru – hara/ Property damage due to accidents, natural disaster or riots  Pencitraan buruk akibat postingan di media/ Bad image due to posting in the media  Ada terror yang terjadi/ there's a terror going on  Kerugian yang diakibatkan oleh staff baik disengaja maupun tidak disengaja/ Losses caused by staff either intentional or unintentional  Situasi yang diakibatkan pandemic/ The situation caused by the pandemic 4. CRISIS RESPONSE Situasi krisis dapat terjadi tanpa peringatan mungkin dikarenakan dengan kurangnya informasi, berbagai pilihan dan keputusan kritis sangat perlu diambil dengan cepat. Untuk memastikan respons krisis direncanakan secara menyeluruh dan metodis adalah tindakan penting dan dapat mengurangi adrenalin karena terburu - buru, berikut bagan alur dan daftar periksa terkait yang harus diikuti : A crisis situation may occur without warning may be characterised by a lack of information, multiple options and critical decisions that need to be taken quickly. To ensure a crisis response is planned in a thorough and methodical way and that important actions are not forgotten in the adrenalin rush, the following flow chart and associated checklists should be followed:  Cidera serius baik staff maupun tamu/ Serious injury to both staff and guests Guest or Staff injuried or Calling Hospital provider/ Report to family or their Process Payment Past Accident fainted partner Collegue • If this guest, must be • PLease rehabilitated team • Report to Management/ • If needed further treatment • this needed for insurance knowing that accident are contact the guest or staff MOD or need to send to Hospital, process categorized as public liabity who have accident for their must partnering by FAT or not condition, if needed send • Report to First Aid Team • also needed for decision them fruit basket or flower making for any serious • if this public liability please for engage them good treatment annouce to management treatment for insurance process • If not public liabity categorized please ask to the guest for payment • If this staff, please knowing this accident categorized work accident or not, if work accident please claim to BPJS Tenaga Kerja, if not please use BPJS Kesehatan

 Kerusakan property akibat kecelakaan, bencana alam maupun huru – hara/ Property damage due to accidents, natural disaster or riots Property damage Report to Management Management advice Pre Past Accident • Take action immediatelly for reduce • If any injuries please call the first aid • If need close the property • The rehabilitate team need make a the impact (need Team that has team management need to recalculated the plan for projection nominal loss for specialist train them for the resource needed for decreasing the make a proposal for insurance claim, categorized accindent • Management need to measure the loss lialise with Finance Deparment loss for insurance process • Fire Brigate Team for Fire, and • All scheme for action taking will be • Then if any value for claim the accident explain the detail in pandemic rehabilitate team will start the project situation for rebuilding or repair the property • Black Team for treath bom, riots, ect needed • Evacution Team for natural disaster • After the project close to finish, the marketing team need make and exexute plan for invite crowd and profit  Pencitraan buruk akibat postingan di media ataupun teror/ Bad image due to posting in the media or if any terror Bad image that make • AFter the black team have • After the legal or just our Company loss the data, they will make a ordinary process finish, the bussiness management meeting with marketing team will make a excom for some advice champaign plan to get back • The Black Team need make needed, the execute as per the market and crowd sure the information are valid advice or not • If needed legal aid, the black • Make investigaten to the staff team will contatct lawyer in charge for make a that appointed by Excom conclusion for next action  Ada terror yang terjadi/ There's a terror going on There's a terror going on • After get the information, black • After the process finish, the team must be lialiase with marketing team will make a • The Black Team need make sure Management to contact the police champaign plan to get back the the information are valid or not or related departement for make a market and crowd plan • Make investigaten to the staff in charge for make a conclusion for • If any property damage by this next action terror, the reabilitate team will make calculation lialise with Finance team for claim purpose to insurance

 Kerugian yang diakibatkan oleh staff baik disengaja maupun tidak disengaja/ Losses caused by staff either intentional or unintentional If the damage on purpose If the damage accindental After the money value has beed approved • The HOD lialise with HR team will • The HOD lialise with HR team will contact the staff for investigation contact the staff for investigation • The FInance will make a \"berita acara\" • The finance team will calculate the • The finance team will calculate the value for damage value for damage • If the process done by repair will be proceed internarly or by vendor • If staff is proven for damage on • The value for damage if including in purpose, management will make OPEX will be cover by Lost and • If the proceed need purchase will be punishmen as per Company breakage fund, and if CAPEX will be negotiting the specification with the Regulation and it could be the value request in list CAPEX as per budget HoD lialise with finance of damage will be requested the compensation by the staff  Situasi yang diakibatkan pandemic/ The situation caused by the pandemic  Untuk situasi pandemic akan sedikit lebih detail dikarenakan dampak yang diakibatkan akan jangka panjang For the pandemic situation, it will be a little more detailed because the impact will be long term  Dimana dalam fase ini Perusahaan harus update dengan himbauan dari Pemerintah, dan harus menyesuaikannya sesuai strategi dari Perusahaan Where in this phase the Company must update with an appeal from the Government, and must adjust it according to the strategy of the Company  Adapun strategi dari perusahaan akan berpengaruh besar terhadap tingkat pendapatan yang akan diterima dalam menyusun strategi untuk meminimalisir kerugian yang akan diakibatkan dari pandemi yang terjadi The strategy of the company will have a major influence on the level of income that will be received in formulating a strategy to minimize losses that will result from the pandemic that occurs  Berikut adalah beberapa tahapan yang akan dilakukan dalam mensukseskan strategi yang akan dilakukan untuk meminimalisir kerugian yang akan terjadi : The following are several steps that will be taken in the success of the strategy that will be carried out to minimize losses that will occur:  Level 1, resiko kecil, yaitu dengan melakukan pembatasan pembelian barang dan memaksimalkan sumber yang ada, pengendalian secara ketat dalam penggunaan sumber energy seperti listrik dan air, serta merelease hari libur staff untuk mengurangi dampak biaya yang akan timbul nantinya Level 1, small risk, namely by limiting the purchase of goods and maximizing existing resources, strictly controlling the use of energy sources such as electricity and water, and releasing staff holidays to reduce the impact of costs that will arise later  Level 2, resiko sedang, yaitu dengan melakukan tahapan level 1 ditambah dengan mulai merumahkan staff dengan penerapan cuti tidak dibayar dan jika perlu mengurangi tenaga harian yang telah habis masa kontraknya Level 2, moderate risk, namely by carrying out level 1 steps plus starting to lay off staff by applying unpaid leave and if necessary reducing daily workers whose contract period has expired.

 Level 3, resiko tinggi, yaitu dengan melakukan tahapan level 2 ditambah dengan mengurangi tenanga kerja baik itu tenaga kontrak dan ataupun tenaga harian, untuk mengurangi biaya dalam system yang diakui tanpa dibayarkan pada waktu itu juga, seperti pengakuan THR dan juga BPJS serta biaya lainnya yang serupa, dan jika perlu untuk mempercepat pemulihan perekonomian perusahaan manajemen berhak untuk menentukan system penggajian dengan persentase yang dianggap mampu dikeluarkan oleh perusahaan, dimana hal tersebut dilakukan secara komunikasi bipartite dan atas sepengetahuan dari Dinas terkait, serta mulai membatasi pengeluaran atau pembayaran secara skala proritas Level 3, high risk, namely by carrying out level 2 stages plus reducing the work force, both contract workers and or daily workers, to reduce costs in the system that are recognized without being paid at the same time, such as recognition of THR and BPJS and other costs and if necessary to accelerate economic recovery, the management company has the right to determine a salary system with a percentage deemed capable of being issued by the company, where this is done through bipartite communication with the knowledge of the relevant government agency, and also start limiting expenses or payments on a priority scale  Level 4, resiko sangat tinggi, yaitu dengan melakukan tahapan level 3 ditambah dengan memprioritaskan tenaga kerja yang kemungkinan bisa mengambil pekerjaan secara multi talenta dengan tujuan lebih sedikit menggunakan tenaga kerja dan lebih menghemat dalam sisi pengeluaran perusahaan. Level 4, very high risk, namely by carrying out level 3 stages plus prioritizing workers who are likely to be able to take multi-talented jobs with the aim of using less labor and saving more on the company's expenses.  Level 5, resiko bangkrut, yaitu dengan menerapkan tahapan level 4 ditambah dengan menghitung aset dengan tujuan kemungkinan untuk menutup secara penuh operasional sampai batas waktu yang tidak ditentukan, dan atau dengan kemungkinan perusahaan akan dijual atau diover kontrakan dengan pihak laiinya untuk meminimalis resiko yang diakibatkan. Level 5, the risk of bankruptcy, namely by applying the level 4 stage plus calculating assets with the aim of being able to fully close operations for an indefinite period of time, and or with the possibility that the company will be sold or over-contracted with other parties to minimize the risk caused.

EMERGENCY CONTACT SOUL CAFES BPBD…………………………………….. POLICE…………………………………… HOSPITAL………………………………. PROPERTY INSURANCE………….. ECT