SDC-EO-5329_Eligibility Newsletter-digital

Eligibility Operations All-Staff Meeting 2 Customer Satisfaction 3MAR 2017 / VOL: 45 CalFresh Program Outreach 4ELIGIBILITYTIMES Chula Vista FRC Events 5 Black History Month 6 Eligibility Events Summary 8 Facilities Updates 10 Program Updates 11 Eligibility Operations All-Staff MeetingHOT TOPICSCalFresh Program Outreach Customer Satisfaction Black History MonthThe number of our outreach project Below are the Customer Satisfaction The theme of this year’s NEFRCCalFresh packets mailed out in 2016. These Survey results for January 2017. We Black History Month Celebration wasspecial packets were mailed to families and continue to receive outstanding results “My Black Is Beautiful.” This themeadults who applied … Medi-Cal online but on great service we are … encompasses the idea that we are all

ELIGIBILITY OPERATIONS ALL-STAFF MEETINGOn February 14, Eligibility “What hasn’tOperations had an All-Staff meeting changed isat Liberty Station. Most All Staff Ms. Spiller’smeetings are informative, and commitmentinclude fun facts, accomplishmentsand great guest speakers. to the peopleHowever, most do not usually have she serves”guest speakers who began theiremployment in 1967 and are stillgoing strong.Sheryl Spiller, Director, County of Los Angeles Department of Public SocialServices (DPSS), was the keynote speaker to a large crowd of Eligibility Operationsstaff as well as FRC Management, Chiefs and RGMs across the regions.When Ms. Spiller started her career the average cost of a new house was$14,250, gas was 33 cents a gallon, minimum wage was $1.40 and you couldpurchase a brand-new car for $2,750. Times sure have changed.What hasn’t changed is Ms. Spiller’s commitment to the people she serves.Beginning her career right out of high school as a clerk typist, Ms. Spiller rosethrough the ranks to her current role as the Director of DPSS, with her focusalways on being her best and expecting the best of everyone around her.Ms. Spiller’s belief has always been to implement any new reforms, which help improve service delivery, promoteprogram integrity, reduce operating costs and make the best use of staff time, they need to utilize innovativetechnologies that are integrated into daily operations.Ms. Spiller understands that the compassion and dedication of her staff are reflected in the quality of service they provideparticipants. This level of service excellence could not be achieved without the daily contributions within the departmentthat she leads. She focuses on working together to align efforts to achieve better outcomes that directly benefit theresidents. Her philosophy can be found in one of her favorite songs by Whitney Houston, “One Moment in Time,” “Eachday I live, I want to be, a day to give the best of me. I’m only one, but not alone. My finest day is yet unknown.”2

CUSTOMER SATISFACTIONBelow are the Customer SatisfactionSurvey results for January 2017. Wecontinue to receive outstanding resultson great service we are providing!Did you receive Were you satisfied with thecourteous service? information you received?84% Yes (221) 84% Yes (223) 6% No (17) 5% No (12) 10% No Response (26) 11% No Response (29)What did we do well? What could we have done better? 23% (60) 27% (72) 77% (204) 73% (192) With Comments With Comments No Response No Response 3

CPORAUOLTFGRREREAASCMHHCALFRESH OUTREACH:The number of packets: 73,352 The number of our outreach project CalFresh packets mailed out in 2016. These special packets were mailed to families and adults who applied for Medi-Cal online but were not receiving CalFresh. Most families that qualify for the Medi-Cal program also meet eligibility criteria for CalFresh. These efforts resulted in the approval of over 4,053 CalFresh applications. That translates to families and adults who will be putting nutritious food on their tables with the help of CalFresh.Outreach at Northgate Market on 43rd St. Our efforts to reach more members of our community were evident with our first outreach visit to Northgate Market. Setting up our CalFresh table at this popular market created a great opportunity to share information with interested shoppers. Several shoppers (not pictured) stopped at our table to ask about CalFresh and pick up flyers. Although this was our first event at Northgate, it sure won’t be our last! MY PLATE 10 HEALTHY EATING TIPS FOR PEOPLE AGE 65+ Choosing healthy foods is important for everyone. Enjoying a wide variety of foods will help your body get the nourishment it needs. As you get older, good nutrition can play an important role in how well you age. See this website for tips on choosing fresh, healthy and balanced foods. Go to: https://www.choosemyplate.gov/ten-tips-choosing-healthy- meals-you-get-older4

CHULA VISTA FRC EVENTSIMPERIAL BEACH/FOOD DISTRIBUTION EVENT On February 7 and 14 in Imperial Beach, the Chula Vista FRC was invited to provide outreach material and CalFresh applications for local citizens at the Imperial Beach United Methodist Church to help spread the word about potential programs our customers might be eligible to.NORMAN PARK HEALTH FAIRThe Chula Vista FRC participated in a health fair that was coordinated by the Chula Vista Community Collaborative and the City of Chula Vista onJanuary 25. During the Fair, County staff were able to provide outreach material and assist customers in questions regarding assistance programs. 5

BATLATCHKEHNIOSTROTRHYEAMSOTNFTRHCPetros Alemeselassie, Deputy Director – Central & South Regions, Asheka Huey, Human Services Specialist (HSS), Trenae Carter-Hollinger, HSS, BarbaraJimenez, Director – Central & South RegionsThe theme of this year’s NEFRC Black History Month On February 1, we created our main instillation: a “LivingCelebration was “My Black Is Beautiful.” This theme Tree” display. This display featured flags which representedencompasses the idea that we are all beautiful in the various cultural backgrounds in the FRC. This displayeverything we do and strive to accomplish. This month also included the African-American flag, which is awe celebrated February to be a month of harmony and representation of unity in the African culture and pictures ofpeace in the workplace. By representing harmony and African men and women in traditional head wraps.peace, we are creating beauty as a byproduct. “Intelligence plus character — that is the goal of true education.” —Martin Luther King Jr.6

We opened our celebration with a libation ceremony “We are alldemonstration on February 8. During this event we poured water beautiful ininto a plant and committed to promoting positivity in the office everything wedespite our various backgrounds. We passed around paper do and striveleaves and requested coworkers to share a positive thought, to accomplish”quote and/or mantra that motivated their ambitions. These leaveswere placed on our “Living Tree” display for all the office to enjoy. We will concluded our month longAs coworkers viewed the notes, they became inspired and were celebration on February 22, with acompelled to participate, resulting in over 50 leaves on our tree. potluck and a parade. This event featured various ethnic foods andOn February 15, we hosted a head wrap demonstration. During clothing. It will combine food, fun andthis event we provided historical references for the various styles of togetherness amongst our Northeastwraps. We taught participants multiple wrap techniques, which can family. It was our pleasure to host thisbe incorporated in their everyday lives. Some participants wore their celebration and spread positivity andwraps throughout the day and noted how stylish they felt. harmony throughout the FRC. “My Black Is Beautiful”Shaira Borrero-Font, Human Services Specialist (HSS), Asheka Huey, HSS, and Trenae Carter-Hollinger, HSS 7

REGIONAL/OUTSTATION ELIGIBILITY EVENTS SUMMARYThe summary below and on the next page allows us to see the actual numbers of our staff going out into the community to help spreadinformation to the general public regarding our public assistance programs, including CalWORKs, CalFresh, Medi-Cal, General Relief, etc. Thenumbers are broken down between regions and specifically break down the numbers for events that took place in the previous month andevents we are already planning on attending as well as the number of people and applications that were processed or we expect to process.FEBRUARY 2017 Region # of Events # of Customers # of Staff # of Apps # of Info Docs 9,434 Contacted Attended Processed Distributed Number of EO CalFresh Apps East 4 60 7 0 60 Mailed Out Feb. 2017 26 65 279 North Central 8 85 10 8 859 20,692 7 2 247 South 6 210 24 0 255 YTD Number of Apps Sent 7 0 101 (through Jan. 2017) Central 6 101 1 06 North Inland 6 759 82 75 1807 North Coastal 2 101 EO CalFresh 1 0 Outreach Total 33 1316OUTSTATION: FEBRUARY 2017 8,588 Region # of Staff # of Customers # of Apps # of Info Docs YTD Number of Apps Returned East Outstationed Contacted Processed Distributed (through Jan. 2017) 00 0 0 4,024 798 897 North Central 36 897 257 269 YTD Number of Apps Mailed 121 283 Resulting in Granted Case South 12 411 0 5 0 0 (through Jan. 2017) Central 7 267 1176 1454 North Inland 1 5 North Coastal 0 0 Total 56 1580MARCH EVENTS Location Event Type Program # of Expected # of Staff Focus Attendees to AttendNORTH CENTRAL 2821 Oceanside Blvd 92054 Outreach CalFresh 10 900 Otay Lakes Rd Chula Vista 91910 Outreach CalFresh 10 3 Name of Event Outreach CalFresh 10 5 1401 Laurel St Oceanside 92058 Outreach CalFresh 10 3 MITE Outreach (Oceanside) 1625 Island Ave San Diego 92101 Outreach CalFresh 10 5 Southwestern College 1365 N Johnson Ave Ste 111 92020 Outreach CalFresh 10 5 Laurel Elementary Outreach CalFresh 10 4 God's Extended Hand 1561 Thomas Ave 92109 Farmer’s Market CalFresh 15 5 MITE - El Cajon 2001 Rimbey St San Diego 92154 1 Pacific Beach Outreach 6939 Linda Vista Rd, San Diego CA Berry Elementary Linda Vista Farmers’ Market (3/9/17) 921118

EAST Location Event Type Program # of Expected # of Staff to Focus Attendees Attend Name of Event CalFresh 201 E Douglas El Cajon 92020 at EC Library Farmer’s Market 20 2 Farmers Market (Every Thursday)SOUTH Location Event Type Program # of Expected # of Staff to 345 5th Ave, Chula Vista Outreach Focus Attendees Attend Name of Event CF/MC 100 2 Day of Hope (3/24)CENTRAL Location Event Type Program # of Expected # of Staff to Outreach Focus Attendees AttendName of Event 100 2 CW/CF/MCWomen's Resource Fair (3/25) Jacob’s Center, 404 Euclid Ave, San DiegoNORTH INLAND Location Event Type Program # of Expected # of Staff to Focus Attendees Attend Name of Event CalFresh CalFreshLet's Connect/Connect Well Expo 649 W Mission Ave, Escondido CA 92025 Outreach 100 14 OutreachFallbrook Library - Rainbow Rainbow County Park, 5157 5th St 50 1 Rainbow, CA 92028 OutreachFallbrook Food Pantry Life Pointe Church, Hawthorne/N Pico ~ Outreach CalFresh 100 1 Fallbrook Outreach CalFresh 20 2First Five Nutrition Education 642 East Grand Ave Escondido, CA 92025 Outreach CalFresh 60 1A Step Beyond Nutrition Education 340 N Escondido Blvd, Escondido, CA Outreach CalFresh 15 1 92025 OutreachMission Middle School Nutrition 939 E Mission Ave, Escondido, CA 92026 OutreachEducationFallbrook Family Health Center 1328 S Mission Rd, Fallbrook, CA 92028 CalFresh 15 1EducationFallbrook Library Education 124 S Mission Rd, Fallbrook, CA 92028 CalFresh 20 1 CalFresh 50 1Community Meeting at Del Dios 1400 W 9th Avenue, Escondido, CAAcademy of Arts & Science 92029NORTH COASTAL Location Event Type Program # of Expected # of Staff to Pending Outreach Focus Attendees AttendName of Event Maryland Elementary School, 700 North Ave Outreach CalFresh 200 2 Vista, CA 92083Vista Unified School District CalFresh 100PTA MeetingVista Unified FamilyResource Fair 9

FACILITIES UPDATESThe El Cajon Family Resource Center is currently undergoing major renovations to their office building. The picturesseen here are of the clerical/Administration area. While construction goes on, the El Cajon team are still hard at workproviding quality customer service.The Appeals office at the Mills building downtown recently upgraded The Centre City FRC overhauled their lobbytheir lobby area, as seen in the picture here. While under construction, and interview stations as seen in this picturethe Appeals representatives still managed to continue their scheduled taken in March 2017.hearings to provide the highest service to our customers.10

PROGRAM UPDATESC alWO RKs1/20/17 SN 17-01 Earned Income Tax Credit Outreach Overpayments Based on Income or Household Comp Reporting 1/20/17 Memo 17-07 CalFresh SN 17-01 Earned Income Tax Credit Outreach 1/20/17 M ediC al1/12/17 MPG 6.1.1.A Custody to Community Transitional Reentry Program (CCTRP) 1/12/17 PG 13 Inmate Eligibility Programs 1/20/17 SN 17-01 Earned Income Tax Credit Outreach 1/20/17 MPG 09.06.13 Lump Sum Payments 1/30/17 BENDS PPM 250% Working Disabled Program 406621/30/17 HT 1206 Transitioning Pre-ACA Cases to MAGI When Outside of Renewal Period Genera l Relief1/20/17 SN 17-01 Earned Income Tax Credit Outreach CAPI 1/20/17 SN 17-01 Earned Income Tax Credit Outreach County Medical Services (CMS) Program 1/20/17 SN 17-01 Earned Income Tax Credit Outreach 11

Eligibility Times is published monthly by EligibilityOperations, a division of the Health and Human ServicesAgency, to inform staff and recognize customer service. Board of Supervisors Dianne Jacob, District 2, Chairwoman Greg Cox, District 1 Kristin Gaspar, Disctrict 3 Ron Roberts, District 4 Bill Horn, District 5 Chief Administration Officer Helen Robbins-Meyer Director, Health and Human Services Agency Nick Macchione Director, Eligibility Operations Rick Wanne Editor Patrick Schmidt, PSII, (619) 338-2802