Extraordinary U Catalogue - 2022-2023

What is ? Niagara Health is committed to developing YOU, our Leaders! Extraordinary U, Niagara Health’s Leadership Institute, will equip our leaders with learning opportunities designed to foster personal development and operational excellence. The learning opportunities are rooted in Niagara Health’s Leadership Competency Model and will be led by Niagara Health leaders, guest faculty partners, and consultants from higher education institutions and other industry leaders. What does Extraordinary U offer?  A variety of learning opportunities and experiences customizable to personal learning goals and developmental plans.  A combination of virtual learning, self-study, and on the job training, allowing learners to manage their development and assigned duties.  Extraordinary U is organized into two different streams, click on the following to explore the learning opportunities and register for upcoming sessions: o Foundations of Management: Essentials o Foundations of Management: Developmental

Leadership Development Calendar 2022-2023 August 2022 September 2022 October 2022 Developmental: Developmental: Developmental: The Working Mind (Leaders) Health Communication to Inspire The Working Mind (Leaders) Aug 25, 8:30am-4:30pm, SCS Action Oct 6, 8:30am-4:30pm, SCS Auditorium Auditorium Sept 20, 1pm-4pm, WS Auditorium Essentials: November 2022 December 2022 Role of the Manager Developmental: Developmental: Oct 11, 12:45pm-2:45pm, WS Boardroom The Working Mind (Leaders) Building High Performing and Nov 8, 8:30am-4:30pm, WS Auditorium Collaborative Teams Managing in a Unionized Environment Day 3: Dec 6, 1pm-4:30pm, WS Oct 25, 12:45pm-2:45pm, WHS Building High Performing and Auditorium Auditorium Collaborative Teams Day 1: Nov 22, 1pm-4:30pm, WS Essentials: January 2023 Auditorium Day 2: Nov 29, 1pm-4pm, Virtual DEI Concepts and Cultural Humility Developmental: Dec 5, 12:45pm-2:45pm, SCS Essentials: Auditorium Health Systems Thinking and Transformation Introduction to Performance Jan 17, 1:00pm-4:30pm, SCS Auditorium Management Nov 9, 12:45pm-2:45pm, WHS Essentials: Auditorium Crucial Conversations Civility in the Workplace March 2023 Jan 11, 8:30am-4:30pm, WHS Nov 22, 12:45pm-2:45pm, SCS WFCC Auditorium Room 1C Developmental: April 2023 February 2023 The Coaching Leader 30-Day follow-up: Mar 23, 1pm-3pm, Developmental: Developmental: virtual The Coaching Leader The Working Mind (Leaders) 60-Day follow-up: Apr 13, 1pm-3pm, Feb 2, 8:30am-4:30pm, WS Auditorium Virtual The Coaching Leader Day 1: Feb 16, 1pm-3pm, SCS Auditorium Day 2: Feb 23, 12:30pm-4:30pm, SCS Auditorium Essentials: Crucial Accountability Feb 2, 12:30pm-4:30pm, SCS WFCC Room 1C

Foundations of Management: Developmental This program helps refine developmental skills of our leaders, Chiefs, Deputy Chiefs and Heads of Service. While many have operational expertise, this program targets enhancing interpersonal behaviours and skills. Deploying a blended learning approach, participants have the opportunity to select the topics they feel are best suited for their individual developmental needs. The Working Mind (For Leaders) REGISTER August 25, 2022 8:30AM-4:30PM October 6, 2022 8:30AM-4:30PM Location: SCS Auditorium Location: SCS Auditorium November 8, 2022 8:30AM-4:30PM February 2, 2022 8:30AM-4:30PM Location: WS Auditorium Location: WS Auditorium Certified through the Mental Health Commission of Canada, The Working Mind (TWM) is an evidence-based program designed to promote mental health and reduce the stigma around mental illness in the workplace. Managers, supervisors, and team leads have a special role in any organization. The TWM leaders course gives participants the practical knowledge they need to:  Support organizational wellness initiatives by providing awareness and reducing stigma around mental health in the workplace.  Identify signs and indicators of poor mental health and how to action support to improve resilience  Offer coping skills and strategies in managing stress and poor mental health  Explore tools and resources to support employees’ mental health and well-being and how to encourage employees to seek help for mental health problems.  Creating a safe supportive work environment to ensure the workplace respects and involves all employees, including those with mental health problems Facilitators: Cara Kirkham and Michelle Ross

Healthy Communication to Inspire Action REGISTER September 20, 2022 1:00PM-4:00PM Location: WS Auditorium This half-day session provides leaders with tools and strategies to help communicate a clear and inspiring message. Learners will examine tactics to:  Inspire others to deliver on your team’s/ the organization’s vision  Articulate alignment between organizational goals and department contribution  Clarify vision and rationale around decision making and change  Influence buy-in from teams  Listen and advocate for others and your team  Translate words to action Facilitator: Tim Arnold, Leaders for Leaders Building High Performing and Collaborative Teams REGISTER Module 1: November 22, 2022 1:00pm-4:30pm Location: WS Auditorium (In Person) Module 2: November 29, 2022 1:00pm-4:00pm Location: Virtual Delivery Module 3: December 6, 2022 1:00pm-4:30pm Location: WS Auditorium (In Person) In today’s disruptive world, organizations need to be more agile and collaborative to harness collective intelligence in order to address today’s workplace challenges. Creating sustainable collaborative practices within teams, across teams and organizations will be even more critical for organizational success. This 3x half day sessions will help leaders:  Lead collaboratively to harness collective intelligence to gain diverse perspectives  Develop a shared purpose to drive a culture that supports collaborative efforts  Create a psychologically safe environment to increase trust and accountability  Practice collaboration skills to promote inclusivity Facilitator: Michelle Chambers, Chambers & Associates

Health Systems Thinking and Transformation REGISTER January 17, 2023 1:00PM-4:30PM Location: SCS Auditorium Change and uncertainty continue to be rapidly increasing, pervasive, complex and occur on a larger scale than ever before. Emerging leadership megatrends that have been expedited by the pandemic call for an increased emphasis on systems thinking. Systems thinking encourages leaders to explore issues related to understanding and leveraging the complex human and structural factors associated with change and transformation. The COVID-19 pandemic has provided us an opportunity to imagine and implement a new way of being, and working together. This promise of transformation brings hope and can revitalize health care workers by increasing individual contribution to creating a better future and providing us the ability to adapt to and manage the ever-increasing complexity, change, ambiguity and flux. This program is designed to help leaders:  Discover methodologies that support taking a systems perspective  Distinguish the difference between complicated and complex systems and be able to leverage awareness of the difference to make sense of what is happening and bring about impactful change  Discover techniques to build systems leadership in yourself and facilitate the systems transformation process for your teams  Practice using systems thinking tools combined with your knowledge and experiences to facilitate strategic foresight and assess future needs  Discover and apply the skills required for championing change  Appraise the potential for creating a climate of continuous improvement by empowering and inspiring teams to be innovative Facilitator: Amanda Bjorn, CHA Learning, HealthCare CAN

The Coaching Leader REGISTER Day 1: February 16, 2023 1:00PM-3:00PM Location: SCS Auditorium Day 2: February 23, 2023 12:30PM-4:30PM Location: SCS Auditorium 30 Day Follow-up: March 23, 2023 1:00PM-3:00PM (Virtual) 60 Day Follow-up: April 13, 2023 1:00-3:00PM (Virtual) This program is designed to recognize the role coaching plays in a high-performance culture. The Coaching Leader leverages the SAGE™ coaching model to develop and engage employees in improving performance, building commitment and delivering upon the strategic plan. When leaders establish a coaching relationship with their reports, not only are they encouraging talent development but they create a safe space for staff to feel supported. The Coaching Leader is an interactive workshop introducing designed to help leaders:  Identify the role of coaching in creating a high-performance culture  Utilize the SAGE™ model to develop individual contributors, intact and cross-functional teams, high potential employees, and to address midrange and lower performance situations  Practice effective coaching techniques to promote performance excellence, delegation and accountability  Identify opportunities to apply the SAGE™ coaching model to engage employees in delivering upon the strategic plan  Inspire the desire to promote developmental opportunities of diverse individuals Facilitator: Rashmi Biswas, Lake and Associates

Foundations of Management: Essentials (4 days over a 12 month period for New Leaders) This program helps leaders improve their management skills by focusing on developing both interpersonal and operational competencies. The intent is to have each new leader complete a personal assessment using the Hogan Assessment Tool, followed by a series of essential modules, establishing a foundational base line for Operational Knowledge and interpersonal behaviours and skills. Complete the Hogan Assessment ( 2 hours) OD representative will schedule The leader will complete the assessment and review the report during a debrief with a certified analyst. The Hogan Assessment measures personality characteristics, risks, core value drivers, cognitive style, and decision making ability. Participants will be contacted directly to launch the assessment phase. The Role of the Manager (2 hours) REGISTER Date: October 11, 2022 12:45PM-12:45PM Location: WS Boardroom This course is designed to help leaders unpack the role of the manager at NH. Learners will examine:  Examining the 4 primary roles of managers: 1-Managing People 2- Accountabilities ( self and others) 3- Ambassador of the Organization 4- Make Decisions  Exploring team dynamics  Examine NH culture and strategy  Examine the NH approach to fostering employee engagement  Embedding what was learned from the Hogan Assessment Facilitator: Emile Penner-Cloutier, Manager of HR Strategy and Organizational Development

Managing in a Unionized Environment (2 hours) REGISTER Date: October 25 2022 12:45PM-2:45PM Location: WS Auditorium Prerequisite: The Role of the Manager This program is critical for leaders as they will examine how to effectively manage the realities of managing in a unionized environment. Combining both self-study and virtual classroom methods, learners will examine:  The Fundamentals of Labour Relations, the realities of unionized environments  Responsibilities of Management  Employment Legislation  Mediation/Arbitration  The rationale, benefits and importance of effective Performance Management  Establishing & communicating performance standards and expectations  The process and support steps to address common employee performance issues  The various ways that performance problems are discovered and identified  Engaging staff in supportive performance discussions (using a Coaching Model)  Progressive discipline and other processes Facilitator: Emile Penner-Cloutier, Sarah Barnett and guest leaders from across NH Fundamentals of Performance Management (2 hours) REGISTER Date: November 9, 2022 12:45PM-2:45PM Location: WHS Auditorium Prerequisite: The Role of the Manager In this session, we will examine the rationale, benefits and importance of effective Performance Management.  Establishing & communicating performance standards and expectations  The process and support steps to address common employee performance issues  The various ways that performance problems are discovered and identified  Engaging staff in supportive performance discussions (using a Coaching Model)  Progressive discipline and other processes Facilitator: Emile Penner-Cloutier, Organizational Development and Sarah Barnett, Labour Relations

Hospital Finance (TBD) Link to On- Demand Module On Demand eLearning Module Prerequisite: The Role of the Manager Learners will explore the fundamentals of Hospital finance by examining:  Key terminology, critical concepts and internal financial practices  How the hospital receives funding and develops budgets  Understanding your Budget  Dealing with Variances and how to course correct within your operational environment  Partnering with your analyst to find efficiencies and adjust Facilitator: Paul Charette, Senior Financial Analyst, Niagara Health Civility: Behaviour in the Workplace (2 hours) REGISTER Date: November 22, 2022 12:45pm-2:45pm Location: SCS WFCC Room 1C Prerequisite: The Role of the Manager Learners will examine:  Understanding the role of a leader in supporting and sustaining a civil environment  Identifying the difference between incivility, harassment, and bullying  Understanding of the Workplace Relations Process and Conflict Resolution Facilitator: Sandy Traynor, Workplace Relations Manager, Niagara Health DEI Concepts and Cultural Humility REGISTER Date: December 5 2022, 12:45PM-2:45PM Location: SCS Auditorium Prerequisite: The Role of the Manager Learners will examine:  Key concepts of DEI (including: What is DEI, cultural humility, equity-deserving groups, racism/systemic racism, unconscious bias, exploring your power and privilege, microaggressions, conscious inclusion),  Discuss specific issues with examples from the workplace, including activities and testing for knowledge transfer. Facilitator: Zainab Awad, Diversity Specialist, Niagara Health

Emotional Intelligence COMING SOON Date: TBD Location: TBD Emotional intelligence skills are critical for building relationships and teams, resolving conflict, solving problems, leading effectively and building resilience. Learners will:  Develop self awareness and self management of personal emotions.  Explore ways to advance personal emotional intelligence and the dimensions required in leadership.  Identify how different dimensions of EI impact the ability of leaders to influence and engage others, stimulate learning, manage change and build resilience.  Examine a detailed assessment (EQ-I 2.0) to identify your areas of strength and potential areas for development. Facilitator: TBD Crucial Conversations REGISTER Date: January 11, 2023, 8:30am-4:30pm Location: WS Auditorium Using the Crucial Learning platform, new leaders will learn essential skills to ensure positive results during crucial conversations:  Define high stakes communication and recognize when a conversation has become crucial  Identify the natural instincts for reaction to crucial conversations and the risks  Create an environment of trust and open dialogue by maintaining safety  Model the 7 steps to create a consensus (5 of 7 are focused on in class) Facilitator: Julie Campbell, Michelle Ross, Organizational Development, Niagara Health

Crucial Accountability REGISTER Date: February 2, 2023 12:30pm-4:30pm Location: SCS WFCC Room 1C Prerequisite: Crucial Conversations Using the Crucial Learning platform, this course teaches a straightforward, step-by-step process for identifying performance gaps, strengthening accountability, eliminating inconsistency, and reducing resentment.  Identify the gaps that are keeping you stuck  Clearly and concisely explain specific natural consequences  Permanently resolve problems that are accountability based  Get positive results and maintain good relationships Facilitator: Julie Campbell, Organizational Development, Niagara Health