New Leader Onboarding Program Passport to Success

New Leader Onboarding Program Passport to Success Prepared by: Organizational Development September 21, 2016

2Onboarding: the practice of organizational socialization. Leadership Onboarding:: the practice of helping new employees acquire the necessaryknowledge, skills, and behaviors to become effective organizational leaders.Program OverviewNH welcomes new leaders into the organization and new roles by engaging new leaders in a self-directed, holistic learning program designed to fosterindependence and accelerate performance. Through various strategies, new leaders are exposed to both operational and developmental streams overa 12 month period. The onboarding program is anchored to our strategic plan and begins connecting the leader to the organization vision and strategicplan. Niagara Health is undergoing cultural shifts in how we think, how we work, and most importantly how we act. The program assists the leader withsocializing within the organization and examining how we do things at Niagara Health.Program Objectives:Develop knowledge and skills related to managing People and Culture, Organizational Processes, and Resources.People Culture Organizational Processes ResourcesMeetings with OD, Team and Manager, President Crucial Conversations and Accountability Scheduling/Kronos How Hospitals WorkFundamentals of Labour Relations Culture and Strategy Infection Control Core Technology Volunteer Services Civility in the Workplace Payroll Meeting with Financial Analyst Attendance Management Performance Development Process General Orientation Our Safety Procurement Employee Engagement Recruitment and Hiring Practices Management ReportsIntroduction to Performance Management Human Dynamics of Change Compliance E-Learning Modules Risk Management/Incident Reporting Targeted Selection Meeting with Quality Emergency Preparedness Patient FlowPrinciples: Self-directed, multi-platform Duration: Target Audience: New Leaders and Program Enrollment: Through delivery format, and flexible As long as 12 months Physician Chiefs Organizational Development

NH New Leader Onboarding Program 3Extraordinary New Leader New Leader meets with New leader receives Appropriate stream is Am I a new manager joiningbegins new role OD and Mentor to discuss passport: Niagara Health? onboarding identified: Stream: New Manager Am I an existing Niagara Health employee moving into a manager role? Stream: New Manager Existing Manager: New to the portfolio? Stream: New Portfolio The New Leader begins the onboarding journey by examining learning events organized in segments organized by time frame: 7 30 60 365 First 7 Days First Month Sixty Days Within 1st yearOnline Repository https://sourcenet.res.lhiniv.net/Directory/Programs/HR/newleader/Pages/default.aspx

New Manager Stream Segments 30 60 4 7 General Orientation Procurement Process 365 Meeting with OD Infection Control Patient Flow Crucial Conversations Meeting with Manager Meeting with Attendance Management Crucial Accountability Financial Analyst Part 1 Meeting with Change Management: Payroll/WTK Incident Reporting Performance ADKAR & Human Dynamics Meeting to discuss System: IRS Development Process Scheduling/ESP Ontario Healthcare Introduction to Meeting with Labour Part 2: Technology System & How Hospitals Performance Management: Fundamentals of a Labour Relations Recruitment and Work Part 1: Core Technology Hiring Practices Volunteer Services Environment Compliance E- NH Culture & Strategy learning Modules Meeting with Quality Employee Engagement Connect with Your Team Meeting with Emergency Management Interviewing/Targeted President Selection Learning Module Our Safety Meeting with Workplace Attendance Management Forms Relations Part 2 Civility: Behaviour in the Workplace

5New Portfolio: Assuming leader has completed Leadership Onboarding 30 program prior to moving to new portfolio. Meeting with Manager Review “new” Technology Meet with Labour Relations Connect with your Team Meet with Financial Analyst Review departmental Scheduling Meeting with Labour Relations Review departmental Payroll

1on 1 Facilitated E- Document 6 Learning Learning ReviewCatalogue of Learning Activities Hands On Demo7Area of Focus Activity Method Contact/Registration Information Duration OD representative will schedule meeting 60 min. Meeting with OD 60 min. 60 min. Meeting with Manager Contact your manager to schedule meeting 60 min. 60 min. Meeting with Payroll/WTK OD representative will schedule meeting 90 min. 60 min. Meeting to discuss Scheduling/ESP OD representative will schedule meeting with Karen Mackenzie @ x44269 Meeting with Labour Relations OD representative will schedule meeting Part 1: Core Technology OD representative will schedule meeting with ICT Service Desk @ x42850 NH Strategy & Culture OD representative will schedule meeting Connect with your Team Coordinate a meeting with your respective team 30 min. Our Safety Contact Safety Consultants, Alison Wyatt @ x33205 or Robert McAlpine 2.5 hours @ x32345

730Area of Focus Activity Method Contact/Registration Information Duration General Orientation 3 hours Recruitment will schedule Infection Control Contact x41637 30 min. Meet with Financial Analyst Contact Kevin Cline, Senior Financial Consultant @ x44451 60 min. Incident Reporting System: IRS Contact Brenda Colbow, Quality & Patient Safety Support @ x44665 60 min. Part 2: Technology (Secondary contact) David Nykolaychuk, Quality and Patient Safety 90 min. Recruitment and Hiring Practices Specialist @ x44420 60 min. Contact Justine Carpenter, HRIS Analyst @ x44816 to schedule meeting Contact Tracey Giovannone, Manager Recruitment and VR @ x32264 Compliance E-learning Modules (2 hours Contact Julie Campbell, Organizational Development Advisor @ 15 min. total training) x32268 30 min. Meeting with President, Niagara Health Contact Lindsay Millar, Executive Coordinator @ x43110 Forms Access via Sourcenet: 30 min. https://sourcenet.res.lhiniv.net/Directory/Forms/Pages/Default.aspx

860Area of Focus Activity Method Contact/Registration Information Duration Contact Ted Nangle, Senior Procurement Coordinator @ x54922 to 60 min. Procurement Process schedule meeting 2 hours Patient Flow Contact Carmela Costiniuk, Manager Patient Flow, SCS @ x43172 Attendance Management Part 1 Contact Christine Callaghan, Labour Relations Coordinator @ x44229 60 min. Performance Development Process Contact Michelle Ross, HR Analyst @ x50204 30 min. 30 min. Ontario Healthcare System & How Access learning program via online repository 60 min. Hospitals Work 60 min. Volunteer Services Contact site specific Volunteer Coordinator: WHS-Natalie Little x44209, GNG-Andrea McCollum x54927, SCS-Sherri Lemon x44205 Meeting with Quality Contact Zeau Ismail, Manager Quality and Patient Safety @ x44655 Emergency Management Contact Emile Penner-Cloutier @ x32196 until further notice 90 min. Meeting with Workplace Relations Contact Sandy Traynor, Workplace Relations Advisor @ x44231 60 min.

9365 Online Repository https://sourcenet.res.lhiniv.net/Directory/Programs/HR/newleader/Pages/default.aspxArea of Focus Activity Method Contact/Registration Information Duration 7.5 hours Crucial Conversations Register via online repository 3.5 hours Facilitated by Organizational Development 5 hours 3 hours Crucial Accountability (prerequisite: Crucial Register via online repository 2 hours 2 hours Conversations) (After Crucial Conversations has been completed) 2 hours 90 min. Facilitated by Organizational Development 2 hours Change Management: ADKAR & Human Register via online repository Dynamics Facilitated by Organizational Development Introduction to Performance Management: Register via online repository Fundamentals of a Labour Environment Facilitated by Organizational Development and Labour Relations Register via online repository Facilitated by Organizational Development and Labour Relations Employee Engagement Register via online repository Interviewing/Targeted Selection Facilitated by Organizational Development Register via online repository Facilitated by Recruitment Attendance Management Part 2 Register via online repository Facilitated by OHS Civility: Behaviour in the Workplace Register via online repository Facilitated by Sandy Traynor, Workplace Relations Advisor @ x44231

10Schedule: Learning Modules Onboarding Program 2017 January February March April May JuneFundamentals of a Labour Intro to Performance Performance Change Management Civility: Behaviour in the Fundamentals of a LabourEnvironment Management Development Workplace Environment Date: April 7thDate: January 13th Date: February 24th Date: March 3rd Time: 12:00pm-5:00pm Date: May 8th Date: June 19thTime: 2:00pm – 4:00pm Time: 1:00pm-4:00pm Time: 1:30pm-2:00pm Location: SCS Classrooms Time: 2:00pm-4:00pm Time: 2:00pm-4:00pmLocation: WHS Boardroom Location: SCS Classrooms Location: WHS Facilitator: Emile PC, Nancy Location: GNG Boardroom Location: WHS BoardroomFacilitator: Sarah Barnett Facilitator: Emile PC, Sarah Boardroom D. Facilitator: Sandy Traynor Facilitator: Sarah Barnett Barnett Facilitator: EPCCrucial Conversations Employee Engagement Interviewing Targeted Attendance Management Intro to Performance SelectionDate: January 27th Date: March 22nd Part 2 ManagementTime: 8:30am-4:30pm Time: 2:00pm – 4:00pm Date: April 12thLocation: WHS Auditorium Location: GNG Time: 2:00pm-4:00pm Date: May 26th Date: June 7thFacilitator: Julie Campbell Boardroom Location: WHS Auditorium Time: 2:00pm – 3:30pm Time: 1:00pm-4:00pm Facilitator: Emile PC Facilitator: Tracey Location: SCS Classrooms Location: GNG Giovannone Facilitator: Jody Facilitator: Emile PC, Sarah MacDonald Barnett July August September October November DecemberEmployee Engagement Crucial Accountability Performance Change Management Civility: Behaviour in the Interviewing Targeted Development Workplace SelectionDate: July 19th Date: August 9th Date: October 4thTime: 2:00pm-4:00pm Time: 12:30pm to 4:30pm Date: September 13th Time: 12:00pm-5:00pm Date: November 10th Date: December 1Location: SCS Classrooms Location: SCS Classrooms Time: 1:30-2:00pm Location: GNG Boardroom Time: 2:00pm-4:00pm Time: 2:00pm-4:00pmFacilitator: EPC Facilitator: Julie Campbell Location: WHS Facilitator: EPC, Nancy Dillon Location: WHS Boardroom Location: SCS Classrooms Boardroom Facilitator: Sandy Traynor Facilitator: Tracey Dawn, EPC Facilitator: EPCCrucial Conversations Crucial Accountability Attendance Management Part 2Date: July 14th Date: November 27th Date: December 6thTime: 8:30am-4:30pm Time: 12:30-4:30pm Time: 2:00pm-3:30pmLocation: WHS Auditorium Location: WHS Auditorium Location: WHS BoardroomFacilitator: Julie Campbell Facilitator: Julie Campbell Facilitator: Jody MacDonald