India Region Leadership Team

INDIA REGIONLEADERSHIP TEAM

INDIA REGION Meera NarayananLEADERSHIP TEAM Meera Narayanan is the Head of India Operations, Seller Support. She is a 14 month old Amazonian and lives in Mumbai, India. She has a Master’s Degree in Personnel Management and proceeded to work in the Business Process Management environment assuring customer delight. She is passionate about Indian classical music and learnt vocal music for 13 years. In her free time, She loves to work for social causes and contribute in her own little way to charity initiatives. Jagan Mohan Raju Jagan leads NA Seller support HYD site and has been with Amazon for the past 1055 days. He has over 20 years of experience in Sales & Marketing, Corporate communications and Operations and worked in the past with GE and ADP. He loves to build teams ground up and stabilize the operations. He believes in persistence than short term gains. An avid sports enthusiast, Jagan enjoys watching Tennis and Cricket. He loves to play badminton during past time. His recent passion is going on long drives in his new Beamer. His next adventure planned is driving 1500 KM from HYD to Kolkata soon. Vikas Ahuja Vikas leads the SeSu Bangalore site for the North America geography and has been with Amazon for 2.5 years. Before joining Amazon, he has worked with American Express and GE capital for a total of 14 years. Vikas is passionate about building and leading an engaged and high performing team of subject matter experts that deliver great service to our Sellers. Apart from work, Vikas likes to travel (especially road trips) and also, spends his weekends practicing his disc jockeying skills by mixing Bollywood tracks. He has played a DJ during events and PEAK celebrations for his team.

INDIA REGION Chirag BhuvaLEADERSHIP TEAM Chirag leads SeSu Bangalore for IN and EU marketplaces. He has 16 years of experience in running Support Operations. He has built and led operation teams for Global clients across geographies and worked with companies like Myntra.com, Star CJ Home Shopping and Vistaprint. In his role with Cimpress, he was heading the support function for global Contact Centre and design operations, supporting IN and EU locales, ensuring standardization of practices, cost optimization initiatives and driving efficiency metrics in the Contact Centre operations. Jonathan Lee Jonathan is the Site Leader for the HYD 15 site supporting the EU and IN marketplaces. He has been with Amazon and Seller Support for 6 years now. In his last role Jonathan was the Network Operations leader for the IN business. Jonathan feels fortunate to have lead multiple roles within Operations in the last 6 years, the most fulfilling being his involvement in the launch of the .IN SeSu operations in 2013 and being an integral part of its growth in the last 5 years. He loves keeping a spotless car and have a trunk load of car grooming products. Outside of work he loves hanging out with his daughter who just turned six. The last book he read was the “Rosie Project” and now reading its sequel the “Rosie Effect” Jatin Matta Jatin has been working at Amazon for just over 1 year as Senior Manager Operations Seller Support. He has recently started a new role of India Partner Leader and is responsible for operational delivery of all partner sites in India. Jatin loves playing board games and solving puzzles and an avid fan of Sudoku. He loves to travel and explore new places. In his personal time, he loves to spend quality time with his family at home and has recently started learning cooking.

INDIA REGION Amit KumarLEADERSHIP TEAM Amit has been with Amazon for 2+ years, he joined Amazon as a Site Portfolio Manager for BLR site in April 2016 and has moved to the Manager, Ops Excellence role in Mar 2018 for IND region. He is a seasoned operations excellence / quality professional with a career spanning over 16 years primarily in Ops Excellence / Quality domain. He is a Six Sigma Master Black Belt and holds a Post Graduate degree in Business Administration. In his 16 years of work experience, he has worked with clients from different domains such as banking, technology / ISP, travel, etc. catering to various geographies. In his role as a Site Portfolio Manager, he worked with the site operations team in problem solving for metric performance and created mechanisms / governance at site level to create performance rigor. He is married to Nanditha and has an eight month old daughter Vanyaa. HYDERABAD TEAM Site Leader (NA) – Jagan Mohan Raju Potumanchi Maheep Tiwari Maheep has an overall experience of 16 years within Operations management. He grew up in a small village near Varanasi, primary schooling from village and then moved to Northern part of India to a boarding school (Chandigarh & Shimla). His father was in Indian Army so he got an opportunity to explore various parts of India during his school days. He relocated to HYD in 2003 and decided to settle in HYD in the year 2007. Maheep is a Certified Six Sigma - Green Belt, PMP and FPC-Certification in US Payroll and Taxation. He has PDBA (Finance), BA (Hons), Diploma in Hotel Management. He is a Soccer Fan, loves Trekking, travelling and Horse riding. On personal side, he loves spending time with family and friends.

INDIA REGION Garry MajawLEADERSHIP TEAM Garry has an experience of 7 years in collections, billing and customer service domain. He spent his childhood in Shilong, popularly known as the Scotland of the East. After school he moved to Mumbai for graduation (B.E Computers). Apart from work, he spends his weekends in Sportsbar enjoying a nail biting football. He has represented Meghalaya in under 21 Football. Chaitanya Jamakayala Chaitanya has an overall experience of 10+ years. He has a Post Graduate Diploma in Supply Chain and Logistics Management (IIMM- Navi Mumbai); B.Tech (Mechanical) from JNTU. He was born and bought up in Hyderabad. He studied in Christian Minority School and 10+2 in Government College. He was a Tuition Teacher for 8 years. On personal side, he likes watching and playing sports and loves spending time with his kids. Harpreet Chawla Harpreet joined Amazon last year after completing his Post Graduate Diploma in Management from IIM Ahmedabad. Prior to that, he started his career as a software engineer and later handled operations in an educational start-up. He grew up in a joint family in a town called Ludhiana. He loves mathematics and computers. Once he was on the verge of opening up his own venture in field of education. He has interest in spirituality across religions from Taoism to Sufism.

HYDERABAD TEAMINDIA REGION Site Leader (.IN, UK and EU) – Jonathan LeeLEADERSHIP TEAM Sudhakar Jonnalagadda Currently the Operations Manager for .IN HYD Seller Support, Sudhakar has an overall experience of 20 years across Corporate sales, Animation and Customer Service Operations. His last stint was with HSBC for 12 years in the area Retail Card Operations, Insurance and Anti-Money Laundering policy implementation. He is a cool-headed person, thrives on challenges, and likes to take up assignments in unchartered territories while focusing on people development and process improvements. On the personal front he love his weekends when he gets to spend time with his family and cooking them some nice meals. Sudhakar is also a self-taught artist and loves to paint, with his favorites being pastels, oil & charcoal. Harmandeep Sidana Harmandeep joined Amazon 6 months ago as an Operations Manager Seller support for IN region. Overall, he has about 17 years of work experience. Prior to Amazon, he has worked with GE (Genpact) for about 5 years in collections, 10 years with Aon (Aon Hewitt) in different domains like Health and Welfare, Dependent verification services and Absence Management. In his previous role before joining Amazon, he was working as a Director Operations with First Advantage for about 1.5 years handling their Background Verification process for SAPAC and EMEA region. He has 2 kids aged 9 and 5 and he loves to spend time with them in his free time..

INDIA REGION BANGALORE TEAMLEADERSHIP TEAM Site Leader (NA) – Vikas Ahuja Prashant Singh Prashant comes with an overall experience of 16+ years within Operations & Project management. He has worked with organizations across the Banking & Insurance sector. Prashant is a lean six sigma certified black belt, currently working as an Operations Manager for Seller Support Bangalore – NA since June 2017. His role requires managing diverse skills through in-house operation teams, driving improvement initiatives for the site and keep the team motivation high. On the personal side, he loves to spend time with family, watching movies & listening to music Site Leader (.IN, UK and EU) – Chirag Bhuva Sadath Ullah Hussain K Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam, quis nostrud exercitation ullamco laboris nisi ut aliquip ex ea commodo consequat. Duis aute irure dolor in reprehenderit in voluptate velit esse cillum dolore eu fugiat nulla pariatur. Excepteur sint occaecat cupidatat non proident, sunt in culpa qui officia deserunt mollit anim id est laborum.

PARTNER TEAMINDIA REGION Partner Leader – India Region – Jatin MattaLEADERSHIP TEAM Puneet Sharma Puneet Sharma works as the Partner Manager responsible for the DAK site supporting all seller support OUs and LOBs across voice, chat and email channels. He Partners with internal and outsourced stakeholders alike driving adherence to mechanisms and delivery in the fairest way possible to each stakeholder. He loves spending time with his partner teams aligning the mental model towards adopting Amazon leadership principles as a culture for our work ways across partner organization. On personal front, Puneet’s world revolves around his family which includes his dog Mojo and his plants. Ashish Kapadia Ashish Kapadia is Service Delivery Manager for SUT and MUM, currently managing .IN and NA OUs with teams managing Email, Phone and Chat. He is responsible for performance delivery across partners, act as a bridge between Amazon and Partner, ensuring adherence to mechanisms across partners. On personal front, he is married and is a hardcore Mumbaikar. Ashish loves working for Amazon and gets immense satisfaction overcoming the challenges he faces.

INDIA REGION Munish KodnaniLEADERSHIP TEAM Munish Kodnani works as the Partner Manager responsible for the JAI site supporting all seller support OUs and LOBs across voice, chat and email channels. He joined Amazon BLR UK team in Feb 2016 and decided to move towards partner service delivery recently in Q1 2018. His core responsibility is to work as a connection between internal and outsourced stakeholders ensuring partners get enough support to adhere to the mechanisms with seller experience as a key deliverable. Outside of work, Munish loves spending time with his wife & daughter (who turns 1 in May’18). He likes watching sports (Cricket J) and does not miss an opportunity to play Table Tennis. Designed by Sharath Vadduri Visual Designer

INDIA REGIONLEADERSHIP TEAM