Tales from the Frontliners: Heroic Act Amid the Pandemic - Volume 3

Social Services Over four million food packs were distributed to both registered QC residents and individuals stranded in the city as a result of the lockdown. Financial aid was also made available with the signing of Executive Order No. 27, S-2020 which provided P2,000.00 cash assistance to citizens through the Kalingang QC Program. This benefitted 600,000 individuals from the vulnerable sectors such as senior citizens, persons with disability (PWDs), solo parents, lactating mothers, workers from the transport sector, and Quezon City scholars. Through the QC-SAP, P4,000.00 was also extended to those not covered by the DSWD’s Social Amelioration Program or SAP. Belmonte also initiated partnerships with various delivery companies such as Grab LalaMove, and FoodPanda, allowing members of the transport sector to have a source of income. Grab Recovery program and GrabBayanihan has to-date engaged 500 GrabFood and 500 GrabExpress delivery partners while 200 LalaJeep drivers, and 500 PandaTODA drivers have registered in the program. 51

Health Care and COVID-19 Management For effective management of COVID-19 cases in the city, the CESU hired almost 300 health workers, 300 contact tracers, and 300 barangay based contact tracers; 15 additional vehicles were also procured for faster mobility of the contact tracing teams. The city also utilized technology for contact tracing via its Geographic Information Systems (GIS) to visualize clustering of cases and to strategize the containment of the virus. Community-Based Testing Centers were also established in key areas in the city’s six districts which utilize the swab booth. Mobile testing units capable of doing both RDT and PCR tests are also used in areas with high numbers of confirmed and suspected cases. To help COVID-19 positive individuals recover, the city established three HOPE Caring Facilities. HOPE 1 has 49 rooms; HOPE 2 caters to 400 patients; and HOPE 3 for mothers and babies affected by the pandemic. In the City Government’s hospitals, bed capacity increased with the addition of 50 beds, and four additional ventilators through the help of the private sector. The Philippine Medical Association was also tapped for their artificial intelligence application which lessens the burden on the City’s frontliners, improves the doctor-to-patient ratio of the City Government, and eases the psychological stress of the patients under isolation. It will help volunteer doctors from the Association and QC Medical Society in monitoring the confirmed and suspected cases regularly and enable patients to notify the doctors in case of medical emergencies. As for the management of the deceased, Belmonte pushed for the enactment of City Ordinance No. SP-2907 to establish protocols on the same. For bereaved families, the city has established a one-stop shop for provision of assistance and services including free cremation service for indigent families. The city’s Management of the Dead Cluster also established coordination mechanisms with all hospitals in the locality covering COVID-19 related deaths. 52

Caring for Frontliners The city also ensured the wellbeing of frontliners, extending free COVID-19 testing for all QC frontliners, provision of hazard pay, increase in salaries of medical professionals in the quarantine facilities, free accommodation in Sogo Hotels (a private sector partner of the LGU), free transport through QC Libreng Sakay, and distribution of personal protective equipment. Existing bicycle lane networks were also improved, and set to be expanded to cover more parts of the city to provide an alternate environment-friendly mode of transport in line with the city government’s green initiative. 53

Law and Order The city government ensured the strict enforcement of health and safety protocols, as provided by national government guidelines and relevant city ordinances. Through a memorandum, the Mayor instructed Law and Order Cluster Departments, the Barangays, and the QCPD to conduct patrols of communities to check for compliance, as well as random inspections and monitoring of compliance to health and safety protocols of business establishments, public markets, hotels, churches, and other facilities. Standard operating procedures on arrests were also included in the memorandum to ensure that enforcement of measures are within the bounds of the law. ‘Why I Wear A Mask’ information campaign was also launched to remind citizens the importance of wearing a mask and deter people from violating health protocols. Economic Development To ease the burden of businesses affected by the pandemic, the city extended the deadline of payments of business taxes and real property taxes for businesses and individuals, and fast tracked e-government initiatives such as online business permit application, online building permit application and online real property tax payments. Kalingang QC para sa Negosyo, a stimulus package part of the city’s Sustainable Recovery Plan was also made available for business owners. The PHP 1 Billion budget for the program will be used to subsidize the salaries of QC micro and small business employees within a three month span from August to October. The city also successfully launched the Fresh Market on Wheels which gave opportunities for vendors, drivers and farmers to earn a living while lessening the crowd in public markets and supermarkets. The Community Mart mobile app was also launched and allowed QC residents to order fruits, vegetables, meat, and other market goods online from Kamuning Market which will be delivered to their doorsteps. In the first month, PHP 1 Million worth of sales for Kamuning Market was reached. 54

Education PHP 2.9 Billion Pesos from the Special Education Fund (SEF) has been allocated for the printing and distribution of learning materials for elementary students, provision of 176,000 tablets with data plans for junior and senior high school students, and other blended learning initiatives. Laptops will also be provided for Quezon City University college students. Free QC Wifi Zones in strategic areas are also in the pipeline for all QCitizens. Food security To encourage urban gardening and access to fresh produce in the time of pandemic, the city distributed free seed starter kits under its #GrowLokal: Libreng Binhi Starter Kit program. Workplace safety In the Quezon City Hall, employees have access to free COVID-19 testing and screening. Equipment such as air purifiers in elevators, automatic alcohol dispenser, disinfectant mat, UV light and supplies for pandemic were also installed to ensure their safety. The City Government also continues to undertake disinfection of streets, sidewalks, building facades and open spaces in the locality, as well as high-risk areas such as hospital zones and Special Concern Lockdown Areas. 55

Preparations for the rainy season Living up to its name as a Gawad Kalasag awardee, the city adopted a set of “New Normal” protocols for strengthening the capacities of communities to anticipate, cope, and recover from possible losses and adverse impacts of the rainy season by adding a layer of health standards to the preparedness measures of the city to reduce risks of COVID-19 transmission. 56

COVID-19 Recovery Plan The City Government has crafted its COVID-19 Recovery Plan to guide the local government as it transitions into the ‘New Normal’. The Recovery Plan is consistent with the vision under the Comprehensive Land Use Plan (CLUP), the Comprehensive Development Plan (CDP), as well as the Mayor’s 14 Agenda Items which covers the Economic, Social, Environmental, Infrastructure, and Institutional sectors. Executive Order No. 33, S-2020 also established the city’s Task Force COVID-19. Chaired by the Mayor and co-chaired by the City Health Department Head, the Task Force is tasked to administer and implement on a long-term basis, all aspects of the city’s COVID-19 response including contact tracing and COVID-19 testing, quarantine and isolation of cases, treatment and case management, prevention of further spread of the disease, and ensuring data privacy. With a determined leadership and support of QCItizens, Quezon City will rise above the hardships and endure struggles brought by the pandemic. Truly, Sa QC, Kasama ka sa Pag- unlad. 57

Unravelling Exceptional Leader through Tough Times: The Story of Marikina City Mayor Contributor: OIC-CD Alona R. Raymundo (DILG Marikina) City of Marikina The City of Marikina is no stranger to calamities. Hit by many typhoons and floods through the years, the city has fostered resilience through hell and high water. However, this year hit a completely different wave: the dreaded COVID-19 pandemic. As the nation went on a series of community quarantines, thousands of lives were affected – hospitals reached maximum capacity, work and cash flow stopped for most, including small and even huge business owners who are struggling to stay afloat. All of a sudden, everyone is anxious with the pressing threats of the coronavirus disease. Yet, extraordinary times reveal the most extraordinary leaders. Marikina Mayor Marcelino 58 “Marcy” R. Teodoro took the COVID-19 challenge head on and continues to rise above the situation. Despite the dangers of the health crisis, he stood at the frontlines of the battle to protect and selflessly serve the vulnerable. Day and night, rain or shine, he oversaw all response activities and service centers, and monitored the city beyond office hours to ensure that nobody would be left behind.

One of his most notable initiatives was the construction of the Marikina Molecular Diagnostic Laboratory. A firm believer that early detection and mass testing are keys to curb the spread of COVID-19, the COVID-19 Testing Center was established so that Marikeños, as well as residents of nearby cities, could have access to affordable testing. Mayor Marcy also worked to strengthen contact tracing efforts by setting an enhanced contact tracing protocol. Among the first beneficiaries of his rapid testing initiative were essential workers including city hall employees, public market vendors, tricycle drivers and frontliners. Further, together with the Marikina Shoe Industry Development Office, he ensured that shoe businesses, the heart of the city’s economy, would have the benefit of free rapid testing for all their employees; those who tested positive for COVID-19 were also given financial aid to ease the burden of hospital charges. On top of that, Mayor Marcy designated isolation facilities at the Marikina Hotel for Persons Under Monitoring (PUMs) and OFWs. In the early days of May, he also launched three Emergency Quarantine Facilities (EQF) at the Amang Rodriguez Memorial Medical Center. These facilities serve as support quarantine facilities for hospitals and institutions which have already reached maximum capacity. At present, the EQF team is set to build a total of 62 Emergency Quarantine Facilities within and outside Metro Manila. 59

Likewise, Mayor Marcy went beyond the call of duty to launch various programs geared towards helping citizens to bounce back from the crisis and to rebuild the city itself. During the early stages of the crisis, he designated a Bayanihan Center which served as a repository and repacking center for donations. This system encouraged accountability in the distribution of relief goods for the residents, particularly to frontliners and healthcare workers. He also foresaw the economic impact of the health crisis on micro and small businesses in Marikina. He led the City Social Amelioration Program to provide financial assistance to affected tricycle drivers, transport group members, shoemakers, and displaced shopping mall workers. He also launched the Libreng Sakay program, which offered free rides for health workers and residents buying food, medicines, and other essentials. When the city transitioned into General Community Quarantine, Mayor Marcy once again made sure that he would be one step ahead of the curve. Knowing that tricycles would be one of the main modes of transportation, testing for all drivers was made mandatory to ensure the safety of both drivers and passengers. This further affirmed that the local chief executive leaves no sector and community behind. Mayor Marcy Teodoro is truly a beacon of light in this dark time. But with his strong leadership, outstanding competence, and noble heart, Marikeños can hold on to their hope that they will rise above this pandemic. Together, and with all the best shoes that the city has to offer, Marikina City will always move forward. 60

Mayor Rex Gatchalian’s Run for New and Better Normal for Valenzuelanos Valenzuela CityContributor : LGOO VI/OIC-CH Czarina G. del Espiritu Santo (DILG Valenzuela) Before the COVID-19 pandemic, he would insert a daily quiet time into his overfilled schedule. He would wake up at seven in the morning and run for at least an hour before heading to work at the city hall. And on Sundays, he would spend his time with the family – no ifs and buts. But the global health crisis has changed all that. Now, Valenzuela City Mayor Rex Gatchalian holds office at the Alert Center (Incident Command Post), huddling day and night, while consulting experts and discussing with his technical staff their strategic actions against the unseen virus. The demands in the mayor’s plate can be overwhelming, and since the start of the outbreak, Mayor Gatchalian says he hasn’t had a day off. 61

Immediately upon placing Metro Manila under enhanced community quarantine, Mayor Rex expanded the local covid-19 task force into clusters to address the immediate concerns brought by the pandemic. Clusters are based according to sector to ensure orderly and systematic approach to the crisis. The city government’s official social media accounts, as well as those of the Mayor, served as a platform in keeping Valenzuelanos in the loop for COVID-19 news updates. In the weeks that followed, Valenzuela became the first local government unit to do localized targeted COVID-19 testing through its five partner testing centers and laboratories. Mayor Rex and his team have established a system that allows the city to immediately test, trace, and isolate those who are possible carriers in the identified isolation facilities of the City. And as they aim for an increased testing capacity, the LGU partnered with a private company to use two (2) new COVID-19 testing machines that have the capacity to process 1,300 test samples per day thus, covering not just the reported possible carriers, but also stranded homeless individuals, medical and non-medical frontliners, and returning OFWs. To date, more than 2% of the city’s entire population have been tested for the virus. 62

The quick response in Valenzuela also helped mitigate the impact of COVID-19 especially to the poor communities, whose lives were upended the most by the pandemic. The city government completed three (3) waves of food vouchers and food packs distribution to low income families. Food vouchers with details as to when and where residents could redeem their food packs were given to locals. The local government also focused its aid on more vulnerable sectors, like children and persons with disabilities (PWDs), and those still reeling from job losses. To help displaced drivers, operators, and vendors, the city government tied up with JoyRide and Happy Move PH to be part of the online delivery services for additional income during the community quarantine period. PWDs were given care bags containing medicines, while special milk formula, fruits, diapers, and other essential needs were distributed to children with special needs. Repatriated OFWs who were brought home via Valenzuela Sweeper Vans and completed the mandatory quarantine and the PCR testing were given “welcome home” care packs. In April, the city also partnered with a local hotel to house homeless and stranded individuals. Health workers and other frontliners were also provided temporary shelters, shuttle services, and prepared meals from the city’s central kitchen. 63

The way Mayor Rex is working in this pandemic does not solely rely on innovative and ingenious ideas. The 41-year-old public servant acknowledges that copying programs from other LGUs is a good practice especially when people are racing against time. Among other LGU best practices that he replicated include the Market-on-Wheels of Pasig City, which was introduced to bring the markets closer to the people, enabling them to buy immediate needs sans the need for public transport. Valenzuela City is likewise in the process of completing its own two-storey COVID-19 molecular laboratory where it can conduct additional 200 tests per day, somewhat patterned to what Marikina City put up to test their constituents for the virus. On top of these social services, the Mayor already has policies penciled in. These include Anti-Hoarding and Anti-Panic Buying Ordinance, Stringent Social Distancing Measures and other Precautionary Measures to Prevent and Contain Transmission of COVID-19, Wear Your Face Mask Ordinance, Curfew Ordinance, Extended Rental Payment Moratorium Ordinance for Disiplina Village Bignay and Ugong, Anti-Fake ID Ordinance, Extended Deadline for Payment of Business Taxes and Real Property Tax Ordinance, and COVID-19 Spread Prevention Ordinance, among many others. 64

At this time, the Mayor and his team are now preparing for the “new normal”, where social distancing remains a must and those who violate will have to be fined. Business owners will be accountable for their employees, and will be penalized when caught disregarding the safety protocols after a few warnings. Mayor Rex is on his last term as city mayor, and in spite of the eagerness to continue the developmental works he started and envisioned for Valenzuela, those have to wait for now. What he intends to do is focus on the battle to eliminate the virus and prepare all the Valenzuelanos for the new and better normal. # 65

A Millenial Mayor’s Approach to Beat COVID-19 Contributor: DILG Pasig City of Pasig Eight months into his term, Vico Sotto, the youngest mayor in the National Capital Region, has risen to the challenge of ensuring the welfare of Pasigueños, against the threat of COVID-19. As the first local cases of the coronavirus in the country had been reported, the City Government immediately equipped all the barangays with backpack sprayers, and personal protective equipment (PPE) to ensure that all public places within the city would be disinfected. Coordination with the PNP and neighboring LGUs was also made to guarantee that protocols implemented at checkpoints were uniform; thermal scanners and PPEs were also turned over to those manning the checkpoints. 66

Aside from the social media pages of the Public Information Office of the city, the millennial mayor used his own Facebook and Twitter accounts to bring the government closer to the people: he has informed his constituents of the decisions made during key meetings both at the national and local level; has explained guidelines his constituents must follow in layman’s terms; and has constantly aided in preventing the spread of rumors and fake news by personally verifying dubious claims. On top of the city government’s initiatives, he also looked into the best practices of other LGUs: together with the local council, the “Anti Panic Buying and Anti Hoarding Ordinance” of the City of Valenzuela was adopted in Pasig. After the imposition of Enhanced Community Quarantine (ECQ) in Luzon, the City Government immediately came up with solutions to address the effects of the total lockdown. With the implementation of an alternative work arrangement, Mayor Vico assured Job Order and Casual employees of full payment of their salaries; as for frontline workers, they shall be given hazard and overtime pay. Following the test, isolate and treat method, Pasig ramped up its testing efforts, by inking a partnership with The Medical City to test probable COVID-19 cases and by strategically placing swab testing booths at the city’s super health centers. 67

Quarantine facilities have been prepared to isolate COVID-19 cases: with the offer of a private individual, Dahlia Hotel has been used to house hundreds of suspect, probable, and confirmed cases with mild to moderate symptoms early into the ECQ; and later on, several buildings at the Rizal High Rizal High School were used as the city’s centralized quarantine facility to admit asymptomatic and COVID-19 patients with mild to moderate symptoms. To ensure proper treatment of COVID-19 patients, Pasig also entered into a public-private partnership with the Medical City to transform Pasig City Children’s Hospital (PCCH) into a dedicated COVID-19 referral facility, while ensuring access to healthcare for non-COVID patients at the Pasig City General Hospital. Meanwhile, COVID-19 patients who were stable and on their way to full recovery were transferred to a step-down facility near the PCCH. For COVID-19 patients who succumbed to the virus, the city shouldered the cremation expenses—initially with the help of Evergreen Chapels, and later on, under the city’s newly built crematorium. 68

In recognition of the critical role of frontline workers in the city’s fight against the virus, comprehensive support has been provided to them, in partnership with the private sector and other government offices: two mobile kitchens have been set up for the preparation of cost- efficient and healthy lunch and dinner; free shuttle services have been offered, and bikes and scooters have been lent to help them get to work; free accommodation at motels for healthcare workers has been given; and, psychosocial support sessions have been conducted to help them cope with distress. With Mayor Vico’s efforts to deter corruption by making the public bidding process transparent and by lowering bidding prices as soon as he took over the city’s top post, the LGU has saved huge amounts of money. When the pandemic hit the country, Pasig was well prepared to provide aid to people gravely affected by the crisis. Hundreds of thousands of relief packs were distributed, with the poorest households and the vulnerable sector as priority, through the help of the barangays; public school students were provided with four hundred peso worth of food coupons to augment their family’s budget, so they could afford nutritious food; free rental for a month for stall owners at the city’s Mega Market was granted; payment for the monetary and non-monetary obligations to the city was extended for two months; 55.5 million worth of cash assistance was rolled out to provide three thousand pesos to more than eighteen thousand public utility vehicle (PUV) drivers; and a Supplemental Social Amelioration Program (SAP) to DSWD’s cash subsidy worth 1.2 billion pesos to cover all the families in need of financial assistance, including LGBTQ families. 69

The City Government also replicated South Korea’s use of advanced technology, with the purchase of drones for a more efficient disinfection of the entire locality, particularly areas where COVID-19 cases are prevalent. For the effective decongestion of wet markets and to make basic food items accessible and affordable to its residents, Mobile Palengkes or roving stores were launched. In addition, a barangay coding scheme was implemented at the city’s Mega Market. As the community quarantine eased, the young Mayor’s hands were full to keep the city’s coronavirus curve downward, even if it meant missing out on important family events such as his parents’ birthdays, and the celebration of Mother and Father’s Day. To maximize his time further, he even invested in converting his personal vehicle into a mobile office. Pasig City’s healthcare system is continuously being strengthened. Its testing capacity has been further increased through its partnership with Hi-Precision Diagnostics Centre for RT- PCR testing, and the establishment of the city’s own molecular diagnostic laboratory capable of conducting enhanced chemiluminescence immunoassay (Eclia) testing for its residents, a type of test that is a hundred percent specific and sensitive in detecting antibodies in blood samples, as well as RT-PCR. 70

Additional healthcare workers have been hired to increase the capacity of the city’s Centralized Quarantine Facility to two hundred, to further decrease residents undergoing home quarantine, and prevent further transmission of the virus in the communities. Hundreds of new contact tracers have also been employed for a more efficient tracking of potential carriers of the virus. Several streets in the city were placed under localized ECQ due to clusters of new cases— basic necessities were provided to the residents of affected areas and a targeted RT-PCR testing was also conducted. The City Government has also rolled out the Tulong at Pampuhunang Ayuda para sa Taga- pasig or TAPAT, a Small Loans Program for Economic Recovery. With the said program, Pasig residents can avail of the following loans: 10,000 pesos to help business owners adhere to the minimum health standards; 10,000 peso capital for aspiring business owners; and 5000 peso assistance to those who are looking for a new job. Mayor Vico also ensured that the education of public schools students from elementary to college in the middle of the pandemic will not be hampered, by raising 1.2 billion pesos to provide learning devices to more than a hundred thousand students and teachers. The young mayor has been receiving heaps of praises for his proactive response to protect Pasigueños in the battle against COVID-19—but for him, the credit is due to the collaborative efforts of his team. In addition, he urged the public to avoid comparing him with other mayors for these leaders have made remarkable initiatives which he has adopted too. Instead, he requested for everyone’s cooperation as it is equally vital in the battle against COVID-19. With all these proactive and innovative measures initiated by Mayor Vico, it is no wonder that he continues to be among the game-changers in Philippine politics and exemplary leaders in the fight against COVID-19. 71

Group Category

Environment Protection: A Basic Approach to COVID-19 Response Contributor: LGOO III Jephany Pingkihan (DILG Manila) City of Manila Maintaining a clean environment is one of the challenges faced by highly-urbanized cities. But the City Government of Manila is reaping the rewards of its environmental campaign efforts—a vital step to curb the spread of the coronavirus. The Department of Public Services (DPS) plays an important role in maintaining cleanliness in the locality through its frontline teams. Among the services are clean-up drives along Baywalk by DPS Team Mandaragat; flushing operations by DPS Quick Response Team; estero clean-ups by DPS Estero Rangers; and, sweeping along sidewalks streets by DPS Mobile Sweepers. On top of these regular activities is the disinfection of all local public markets. While personnel from the Department of Engineering and Public Works (DEPW) take the lead in the regular declogging of waterways in public markets, the Manila Disaster Risk Reduction and Management Office (MDRRMO) is in charge of the city-wide misting operations. 73

Through these hundreds of workers responsible for making the city clean, public markets, streets and sidewalks, government offices, and public facilities are cleaned, sanitized and disinfected. These initiatives help ease the worries of ordinary residents when they go outside their homes for essential reasons. A clean environment is needed by individuals not only for their physical health but also the overall sense of well-being. It also helps them build a strong immune system. This is Manila’s straightforward approach to protect its constituents and prevent further spread of the disease; residents are thankful for the frontline workers who provide services to keep the environment clean despite the risk of exposure to COVID-19. 74

Local Health Workers: San Juan’s Frontline Soldiers against COVID-19 Contributors: Dr. Rosalie Sto. Domingo, Dr. Melchor Gonzalez and Ma. Cristina Basiloy City of San Juan In times of unexpected turbulence, cooperation and collaboration guide us in overcoming the worst of maelstroms. In the beginning of March, the City of San Juan emerged as ground zero in the fight against COVID-19. The local public health system was deeply concerned about withstanding the crisis, without exhausting the city’s resources. The San Juan City Health Office has been committed to aligning its strategies with those of the national action plan – Test, Trace, and Treat: test to see the availability of diagnostic RT- PCR tests for the community; trace to control and prevent the spread of the virus through a strong contact tracing mechanism in the community; and, treat to immediately isolate the patient under a medical or quarantine facility for proper treatment. Through a partnership with Detoxicare, a private molecular lab, an increase in diagnostic 75 tests was made possible, which shortened the turnaround time of results and enhanced early detection of COVID-19 cases. To complement this, the city government also procured an RT- PCR machine. Aside from establishing an integrated contact tracing team which involves the Barangay Health Emergency Rescue Team and other partner agencies, the city utilized Stay Safe PH, a COVID-19 monitoring application where professionals can provide free consultations to asymptomatic individuals or families at the comfort of their own homes.

When COVID-19 cases began to surge in the city, it ramped up secondary and tertiary hospitals that caused delays in the admission of other patients. San Juan Medical Center, the only public hospital in the city, initially had difficulties in turning itself into a COVID-19 facility. Fuelled to serve San Juaneños, the SJMC was able to expand quickly by opening a COVID ward with 17-bed capacity for confirmed cases, including two overflow wards consisting of 25 additional beds. Further, the city, in partnership with Xavier Association, opened the San Juan COVID-19 Kalinga Center, a 100-bed capacity isolation facility for suspect cases, provided with manpower and basic necessities for patients admitted. With these significant initiatives, accessibility and availability of diagnostic tests increased the capacity of health workers to facilitate early detection and timely transmission of data. Contact tracing teams acquired appropriate coordination and prompt response through multi- sectoral engagement. Also, a well-capacitated public health facility reduced the burden of a costly medical expense for a COVID-19 patient. This extraordinary crisis has challenged the nation’s resiliency, particularly the public health sector. Different problems led to convergence of solutions and strategies. With the flourishing support of the local chief executive and multi-sectoral linkages, the San Juan City Health Office was able to succeed in their efforts, as shown in the decline of COVID-19 cases and the continuous recovery of patients. 76

Leading Emergency Response amid COVID-19 Pandemic Contributor: LGOO VII/CH Annie Ruth A. Quines (DILG Mandaluyong) City of Mandaluyong The Mandaluyong City Disaster Risk Reduction and Management Office is one of the city’s key actors in responding to the coronavirus pandemic. At the onset of the crisis, MCDRRMO immediately made certain adjustments to the disaster response plan, to cater to the pressing needs of Mandaluyong COVID-19 Task Force and residents directly affected by the crisis. In February 2020, the Emergency Response Team, being at the forefront of COVID-19, led the tremendous shift of focus to mitigate the impact of COVID-19. The MCDRRMO took the lead in emergency response, including emergency medical services to confirmed patients, inter-facility transfers of patients, and COVID-19 patient conductions. Moreover, ambulance transport and communication assistance were provided to both patients and health care workers. Partition tents at a make-shift hospital and sanitation tents were also put up; decontamination teams were deployed to sanitize responders and residences of confirmed COVID-19 patients. 77

To ease the economic plight brought about by the Enhanced Community Quarantine, MCDRRMO took part in Medi-Dyips, a free transport service to hospitals and medical facilities for non-COVID patients in need of regular medical attention, especially patients under chemotherapy, dialysis, and others. Further, the 24/7 hotline was operationalized to cater to requests for relief goods and other assistance. With the help of the Army Reserve Force, officers were deployed in Barangays Addition Hills, Highway Hills and Hulo to assist in the implementation of the ECQ, as well as to encourage residents to follow physical distancing safety measures. The Libreng Sundo at Hatid was also provided to returning OFWs stranded due to lockdown or had undergone quarantine procedures. To date, more than three thousand individuals have benefitted from these services. Meanwhile, health care professionals and workers from the Mandaluyong City Medical Center, City Health Department, and Barangay Health Centers have also stepped in to support the Mandaluyong CDRRMO Emergency Medical Responders. With their extraordinary courage and determination as frontliners, they have immensely contributed to the overall progress of the city government in dealing with the crisis. Inside the hazardous suit of the CDRRMO staff lies a compassionate and generous heart to save human lives. Backed with tireless leadership of the local chief executive and empathy for the team, the city is (now leaning towards) determined to win the COVID-19 battle. 78

San Juan City’s CDRRMO Braves the COVID-19 Threat Contributor: LGOO V Marlon Clyde Camilon (DILG San Juan) City of San Juan With the diligence to serve not only the residents of San Juan but anyone in need, the San Juan City Disaster Risk Reduction Management Office (CDRRMO) continues to serve as first responders, in line with the city’s mission to provide prompt and quality service. On top of their regular frontline duties on disaster management, the DRRM office forms an integral part of the LGU’s team on the Management of the Dead. The CDRRMO team is tasked to provide assistance to safely transport COVID-19 patients and suspects—even if it takes a heavy toll on their own safety. The coronavirus pandemic has placed extraordinary demands on the CDRRMO, and the LGU in general. Some groups and individuals who have little to no resources for survival who have been stranded within the jurisdiction of the city, wished to be reunited with their families in the province. The San Juan CDRRMO has accepted the challenge to be the city’s coordinating office that leads the processing and handling of Locally Stranded Individuals (LSIs), particularly in securing medical clearance certificate, travel authority and other documents needed. 79

The CDRRMO also closely monitors the status of transported LSIs once they have reached their destinations. Taking an extra mile beyond their sworn duties, the safe transport of more than a hundred Muslim brothers and sisters back to their homes in Lanao Del Sur, Mindanao was made possible. In addition, the office also assisted to bring back San Juaneños who were stranded outside the city and outside Metro Manila, back home. As a result of CDRRMO’s hard work and perseverance, hundreds of LSIs were safely sent back to their respective hometowns. Putting premium on the safety of its constituents during these challenging times, the San Juan CDRRMO’s notable efforts and initiatives truly manifest the #MakabagongSanJuan in action. 80

Shelters for the Homeless, Leaving No One Behind Contributor: LGOO III Nithel Kevin R. Testor (DILG Manila) City of Manila Photo by news.abs-cbn.com. Retrieved from https://news.abs-cbn.com/news/multimedia/photo/03/23/20/temporary-shelter-during-the-covid-19-pandemic

For someone who has experienced rummaging garbage for leftover food and pushing cart to resell old newspapers and used bottles to local junk dealer, the feeling of being a street dweller hits Manila Mayor Isko Moreno close to home. This prompted him to issue a directive to implement a “reach out and rescue program for the homeless” in the city for those seeking refuge amidst the community quarantine brought about by the Covid-19 . pandemic. Heeding this call from the Chief Executive, the Manila Department of Social Welfare (MDSW), in cooperation with the Department of Engineering and Public Works (DEPW), has established a temporary shelter for the street dwellers and even those who are greatly affected by the implementation of the ECQ in Metro Manila. The Shelters for the Homeless were built at San Andres Sports Complex as a result of the unwavering commitment of the city’s leaders to deliver programs and services for all Manileños. Modular tents were put up, which serve as temporary homes of rescued street dwellers and are manned by the MDSW staff. MDSW frontliners ensure that individuals and families rescued are subjected to testing prior to being accepted in the shelter to ensure that the virus will not spread in the area. Established on April 19, 2020 amid the Luzon-wide lockdown, the temporary shelter has set up physical distancing protocols among its tenants, where one individual or family shall occupy a single tent. The facility also includes comfort rooms; each client is given personal hygiene kits and face masks. “Tuloy-tuloy lang po ang gating pag-iikot sa iba’t ibang parte ng Maynila, hindi po tayo titigil hangga’t hindi po natin nare-rescue ang lahat ng ating makikita” (our operations will continue in other parts of Manila. We will not stop as long as we have not rescued all the homeless people we see),” she said in a statement to the press. MDSW frontliners are aware of the risks in assisting their clients, but they remain steadfast in the principle no one should be left behind in the fight against the unseen enemy. As Mayor Isko Moreno would always say, “We are in this together”, thus aiming for a zero street dweller during this pandemic through the Shelter for the Homeless Project. # 82

Protecting One Another Contributor: LGOO V Dino C. Lagos (DILG Manila) City of Manila Protective Personal Equipment (PPE) are the primary shield of frontliners against the huge possibility of contracting the deadly virus from handling high risk cases. As confirmed cases of COVID-19 rise, frontliners who are in the thick of the battle against the threat of the pandemic, have struggled with the shortage of supply in PPE. Seeing the dire need of their city’s own frontliners for PPEs, employees of the City Hall of Manila initiated to dedicate their hours to assemble acetate face shields. On top of their numerous tasks to respond to the pandemic, employees had to work until midnight to make sure their local frontliners will not serve unarmed. Following the step by step tutorial of Mayor Isko, they were able to create thousands of face shields, which were turned over to the healthcare workers of the city’s district hospitals, members of the Barangay Health Emergency Response Teams, (BHERTs) and Manila Police District (MPD) personnel. The bayanihan spirit among Manila City Hall employees is one of the reasons why Manila has managed to stand strong even amid the crisis. 83

Junior Barangay Public Safety Officers Contributor: LGOO III Phoebe-Jem P. Tamondong (DILG Quezon City) Quezon City In Barangay Milagrosa, the youth sector, represented by the Sangguniang Kabataan, has actively participated in the barangay’s response against the threat of COVID-19. The barangay’s SK Officials, also known as Junior Barangay Public Safety Officers (BPSO), have contributed in ensuring that minimum health standards are observed by residents to slow down the spread of COVID-19. During day time, they take a turn in monitoring the public market. From scanning market goers’ temperature upon entry; ensuring they disinfect their shoes by using disinfectant mats; checking if they sanitize their hands by using the mobile handwashing station or using alcohol solution; to reminding buyers on the proper use of a face mask and the need to maintain physical distance from others. At night time, they ensure curfew hours are observed. Using the barangay’s public address, they remind residents when the curfew hours are approaching. Afterwards, they go around the barangay to check whether residents have gone home. In addition, they have also been hand in hand with the barangay in distributing relief packs to thousands of families. Further, they have been serving as first responders in times on emergency. These young leaders have shown through their initiatives how they genuinely care for the protection of the residents in their barangay amid the pandemic. They may be young, but they live by the mantra “service above self”. 84

GUYS-AKAP and Their Tender Loving Care for Children and Frontliners Contributors: LGOO VII/CH Marianne Anceno (DILG Quezon City) Quezon Cityand Rizza Jones Laurea, Member Triskelion/National Founding Chairman of GUYS-AKAP The COVID-19 pandemic has not spared any age group, class, and profession from being infected. Yet amid the crisis, people from all walks of life have stepped up their game to help out in providing the basic needs of the people in their communities. Notably, a youth organization in Quezon City stood out in initiating services for kids and frontliners. Group of Unified Youth for Social Change-Aktibong Kabataan Alyansa sa Pag-unlad (GUYS-AKAP) organized house-to-house distribution of baby diapers and biscuits to poor beneficiaries in Barangay Sto. Cristo and Barangay Payatas. Dubbed as “Baby Gabbie Free Diapers for Babies,” the donation drive catered to babies coming from indigent families and those left with no income due to the community quarantine. 85

This effort was also complemented by a soup kitchen to provide kids with nutritious meals to boost their immunity against the virus. Both initiatives were in partnership with the Barangay Veterans Village Order of Triskelion Quezon City Hall Chapter Inc., an organization of Quezon City Hall Employees, as well as various partners such as Gamma Phi-United Chapters of Bago Bantay and Bagong Pag-asa, QC Council of Sectoral Representatives (CSR), Barangays Sto. Cristo and Payatas Council, Candyspill Party Essentials, Kapatiran ng Mamamahayag sa Pilipinas, Peter Pielago Salon and Body Massage, and RJE Laurea Marketing Services. GUYS-AKAP with various individual and business owner sponsors also reached out to frontliners and other constituents through the “Roving Hair Cutters Project” to provide haircut and grooming services for free. 86

SEARICE: Helping PWDs, Empowering Farmers amid the Pandemic Contributors: LGOO VII/CH Marianne B. Anceno (DILG Quezon City) and Ms. Normita Ignacio, SEARICE President Quezon City Because of the rapid spread of COVID-19, the World Health Organization (WHO) has encouraged the whole-of-society approach in dealing with the continuing challenges brought about by the pandemic. This prompted the Southeast Asia Regional Initiatives for Community Empowerment (SEARICE*) to initiate meaningful efforts to help persons with disabilities (PWDs) in need. SEARICE is a duly registered non-government development organization based in the Philippines, embarked on a relief mission targeting PWDs in the locality. Through personal contributions made by their employees, SEARICE was able to provide food packs to various barangays in the city including Project 4, Barangay Batasan Hills, and Barangay Pasong Tamo. 87

True to its principles of empowering farmers, SEARICE provided relief goods to communities using fresh produce from local farms. Each relief pack consisted of five (5) kilos of rice, one (1) tray of eggs, milk, sugar, dried fish, and fresh vegetables such as squash, eggplant, string beans, sweet potato, okra, and sayote. “I believe that what is special in the food packs, no matter how challenging the execution, is its alignment with our principles of prioritizing fresh produce from our farmers as relief goods during disaster response. These will enable our PWD recipients to prepare nutritious meals which are essential in maintaining bodily functions and immunity during this pandemic, and will also help our farmers to sustain their income,” Ms. Normita Ignacio, President of SEARICE, said. Other members of the QC Council of Sectoral Representatives also lend a hand in the coordination, mobilization, and distribution of food packs to beneficiaries. These efforts form part of local CSOs’ contribution to the “QC Laban Covid-19” campaign. Indeed, civil society’s expertise and resources are necessary in the whole-of-society approach to increase national resilience and beat COVID-19. *SEARICE is one of the accredited Civil Society Organizations in Quezon City under the Academe/Business sector. 88

Empowered SK Officials of Malabon for COVID-19 Response Contributor: CD Emmanuel D. Borromeo, CESO V (formerly assigned at DILG Malabon) City of Malabon The Malabonian youth’s creativity and passion to serve thrived during the COVID-19 pandemic as the Sangguniang Kabataan (SK) initiated activities to emphasize the need for cooperation, while putting across the message that nothing is impossible even with limitations. The SK Officials of the city became frontrunners to prevent the spread of the virus and to adhere to quarantine policies through technology and social media. The Malabon SK Federation led by President Jasper Kevin D. Cruz, launched the back-to- back social media projects entitled, “Campaign Against Covid-19 Video-Making Contest” and the “Creative Video Tribute Competition for Covid-19 Pandemic Frontliners.” The first project encouraged the youth and all residents to stay at home and comply with quarantine protocols, while the second activity paid tribute to the unwavering service of all frontliners. These projects successfully elicited support and participation from youth organizations and youth leaders in the city. Meanwhile, in Barangay Panghulo, SK Chairman Alexandria Louise D. Candia and her Council members prepared their barangay officials and volunteers to do the regular ronda (foot patrol) around the barangay, while wearing costumes inspired by the characters of Star Wars, from recycled materials. “Kaya naman po ito ang paraang naisip namin para maibsan po ang kanilang stress, para rin po makakita sila ng bago at kahit papaano ay maialis sa isip nila ang COVID kahit saglit lamang.” SK Chair Candia expressed. 89

This initiative provided information to all barangay residents in an amusing manner. It also aimed to promote environmental consciousness and spark creativity amid the community quarantine. Due to its unique and remarkable concept, it was even featured in a national television program. Meanwhile, SK officials of Barangay Tinajeros provided school materials to pupils through the project dubbed as eSKwela, which encouraged children to spend their time productively during the pandemic. “Ginawa namin ito dahil ako po ay hindi lang basta SK Chairman, ako din po ay isang guro at \"ate\" sa aming pamilya. Bilang isang guro nakita ko ang problema na kinakaharap ng mga kabataan at ‘yun ay ang pag-aaral sa gitna ng pandemya. Hindi lahat ng kabataan ay may access sa internet, at hindi lahat ay may kakayahang makabili ng sarili nilang gadget. Isa rin itong problema ng bawat guro kung paano sila makakapagturo.” SK Chair Star Dizon explained. SK officials in other barangays of Malabon City have implemented different activities in response to the COVID-19 pandemic: from simple posting of COVID-related information and advisories on their social media accounts, to the SK Chairperson’s involvement in reaching out to the most affected sector in the community. These activities have shown that youth creativity and leadership can ease the worries of constituents amid coronavirus pandemic. 90

Public Service in the Time of COVID-19: The Story of Barangay San Joaquin Contributor: DILG Pasig City of Pasig The lives of Filipinos took a 180-degree turn when the coronavirus pandemic struck the country. Barangays, being the grassroots of public service, are at the forefront of the government response to ensure the health, safety, and basic needs of the people. San Joaquin Punong Barangay Berzamin C. Cayton has consistently demonstrated dedication in the implementation of various projects and programs on COVID-19 response within his jurisdiction. PB Cayton quickly laid down his plan to allay the effects of the pandemic, and assured the residents that he would be on top of the situation. He spearheaded the packaging and distribution of food packs in the whole community, ensuring that everyone had access to these goods. Sensitive to the needs of residents, he guaranteed that his constituents were provided with basic sanitary needs such as alcohols, disinfectants, face masks, as well as vitamin supplements to boost the immune system of the people. In recognition of the contributions of barangay frontliners, PB Cayton also made sure that their needs would be well taken care of. 91

Moreover, PB Cayton and the Barangay Health Emergency Response Team (BHERT) closely monitored the health status of COVID-19 positive patients and those under home quarantine. The basic necessities of these residents were provided at the comfort of their own homes. To slow down the spread of the virus, PB Cayton directed the Rescue and Fire Brigade Volunteers of San Joaquin to regularly conduct flushing and disinfection in public areas. The barangay council has a long list of plans and programs to support their constituents in these trying times. As for the residents of Barangay San Joaquin, they are thankful to have leaders like PB Cayton with extraordinary commitment to serve the people. 92

Rising Up to the Challenge of COVID-19 Contributors: LGOO VII/CH Christiane R. Millabas and LGOO VI Bernadette E. Demillo (DILG Quezon City) Quezon City Barangay Batasan Hills, the second largest barangay in Quezon City in terms of population, is home to around two hundred thousand, seventy five percent of whom are informal settlers. With the threat of the pandemic, PB John Abad or Kap Jojo, despite his grieving for the recent loss of his wife, together with the rest of the Sanggunian, geared up to curb the spread of the virus in their community. They tapped Zone Leaders to aid in providing response to the crisis, and to help monitor the compliance of residents to health protocols. Having a large population posed a big challenge to the barangay. During the ECQ, the Sangguniang Barangay implemented an odd-even scheme to manage the volume of residents. Those whose quarantine passes bore an odd number were the only ones allowed to stock up on essential goods on Mondays, Wednesdays, and Fridays; while those with even numbers could go out on Tuesdays, Thursdays, and Saturdays. To ensure that the scheme would be observed by all its residents, Barangay Public Safety Officers (BPSO) were deployed. The Quezon City Police District – Police Station 6 (QCPD-PS6), QC Task Force Disiplina and a number of non-government organizations also lent a hand in the monitoring activities. With Kap Jojo and Kagawad Edgar Macario’s constant exposure to probable, and even 93 confirmed cases as they directly supervise the barangay health and emergency response team (BHERT), they had even undergone quarantine for a number of times, but the risk does not stop them from performing their sworn duties as officials of the barangay. The show will go on for Barangay Officials of Batasan Hills until the proverbial light at the end of the tunnel is seen by the people.

Selfless Crusade in the Middle of a Pandemic: Sharing and Caring for Former Ka-Brgy Capri Contributor: LGOO III Jose Conrado T. Oropilla (DILG Quezon City) Quezon City Capri, a small barangay situated in the heart of Novaliches, is located beside the Tullahan River system—making the community flood-prone. With this, a number of the barangay’s constituents had to be relocated to Bulacan. Over thirty six thousand relief packs both from the barangay and the city government were distributed to around three thousand five hundred families residing in the barangay—each family received at least ten packs during the quarantine. But PB Christian A. Cando did not stop at helping families who are currently residing in the barangay; he even extended the assistance to his former ka-barangays who are now living in Bulacan. With the assistance of barangay members Arnie and Agnes Cando, he provided a food pack to each of the five hundred families residing in Barangay Gaya-gaya, City of San Jose Del Monte and Barangay Mapulang Lupa, Pandi, Bulacan. For this initiative, he spent eighty one thousand pesos from his own pocket. The act embodies PB Christian and the Sangguniang Barangay of Capri’s motto on public service: “Crusade Against Crisis”. These leaders believe that no one must be left behind as we heal as one in overcoming the pandemic. 94

Acts of Solidarity amid COVID-19 Pandemic Contributor: LGOO V Jovette F. Genona (DILG Quezon City) and Barangay Damar Council Quezon City As the coronavirus spreads to more areas in the country, so does solidarity among people in many communities. For its part, the Sangguniang Barangay of Damar in Quezon City continues to reach out to the most affected sectors way more than what they are required to do. Immediately when President Rodrigo Duterte declared the entire country under a state of public health emergency and placed the entire Luzon under enhanced community quarantine, Damar villagers started to chip in for their simple project called “Bayanihan sa Covid-19” in partnership with the Barangay Damar Council. The bayanihan program aimed to provide temporary relief assistance to constituents of neighbouring barangays in Quezon City. The Bayanihan sa COVID-19 Project complements the efforts of the government to extend the delivery of services to as many families as possible. An approximate of 2,500 affected families and stranded workers from Barangays Balingasa, Manresa, Masambong, and San Jose were given temporary relief assistance. Beneficiaries also include DVHA Security Guards, Damar frontliners, and police officers of the La Loma Police Station. 95

Through the coordination of Punong Barangay Edgar Tengki with Bengar Industrial Corporation, a mist blower machine was donated to Barangay Manresa to help in their disinfection drive. The community has also been implementing an initiative to help one another and showcase solidarity for cleanliness through the “Damar Linis Bayanihan” project. The campaign was implemented to encourage residents to get involved in cleaning and disinfecting the entire village. This simple act of coming together is vital to making the locality clean and COVID-free. The bayanihan spirit among Barangay Damar officials and residents has been so inspiring that it continues to create ripples of hope amidst this crisis. They believe that the outpouring of solidarity and cooperation is key to win the battle against COVID-19. 96

We are Laging Handa Contributor: LGOO VII/CH Christiane R. Millabas (DILG Quezon City) Quezon City The COVID-19 pandemic is an unprecedented public health crisis that has put government officials at the spotlight, with the need of the public to be reassured of their welfare. Barangays, with their direct involvement in the community, have been the first line of defense against the deadly virus. With this, PB Jose Maria Rodriguez and the Sanggunian of Barangay Laging Handa implemented measures to protect their constituents. First, they have put in place a text blast system to update their residents on the measures related to COVID-19. The system, which was made possible by the barangay’s partnership with Globe Telecom, has enabled them to relay to each resident of the barangay advisories from the Department of Health, info bits on the distribution of relief goods and provision of financial assistance, precautionary measures, and other announcements from the City Government. 97

WE ARE LAGING HANDA! Second, they launched a Pabili System for persons with disabilities, senior citizens, and other vulnerable groups who were not allowed to go out during the quarantine. Barangay staff would buy maintenance medicines and other essential goods which they would deliver right at the resident’s doorstep. They would also assist these vulnerable individuals with bank transactions and bills payment, without a delivery or service fee. Third, they created a community market by hosting ambulant vendors at the barangay hall, so residents could buy fish, meat, and fresh vegetables at the barangay hall every morning, to avoid greater risk of exposure in more crowded markets. Fourth, to ensure that peace and order would prevail in the barangay, the Sanggunian, in coordination with the Quezon City Police District, deployed personnel to keep fifteen entry and exit points closed round the clock, and allow passage only at Scout Tobias, to easily monitor the movement of people. Lastly, to ensure that probable, suspect, and asymptomatic confirmed cases of COVID-19 in the barangay will strictly follow stay-at-home order, the barangay’s health emergency and response team closely monitors and delivers essential goods to these residents. The barangay officials of Laging Handa have shown that even in the middle of a pandemic, they are living by the name of their barangay. “We are Laging Handa!”, so goes their mantra. 98

The Quiet Heroes of Barangay Philam Contributors: LGOO V Jovette F. Genona (DILG Quezon City) and Barangay Philam Council Quezon City Early in March, Quezon City recorded its first COVID-19 case. Three days after, the World Health Organization announced that the coronavirus outbreak had become a pandemic. This prompted President Rodrigo Duterte’s order to place the entire Luzon Region under community quarantine. These unprecedented times called for shifting of priorities. The first order of business was to create a functional barangay government that would help the community navigate through quarantine life. Immediately, the Barangay Philam Council and Philam Homeowners Association, Inc. (PHAI) sat down together to draw up a makeshift safety plan. A difficult decision was made to close all Philam Gates and limit inside and outside activities at West Avenue Gate 2. Stay-out domestic staff and even visitors were not allowed to enter. All these were done to ensure the safety of all Barangay Philam residents. 99

As days went on, more and more challenges came to light, but the barangay was quick to respond. Protocols to ensure safety, cleanliness and sanitation were put in place; and a system on the delivery of essential services was created. These were made possible through the joint efforts of PHAI Security, Barangay Peace and Security Officers (BPSO), Eco Center Boys, and Fire Volunteers who all made the great sacrifice of staying in Philam to serve the community. When the community quarantine was extended, a social media page was set up so Punong Barangay Simplicio “Plecy” Hermogenes could reach all constituents via video conferences to inform residents on general updates regarding the crisis. PB Hermogenes also worked with helpful residents, PHAI Security, and Fire Volunteers to disinfect streets and alleys of Barangay Philam. Jute sacks soaked with disinfectant solutions were laid along the gate entrance to make sure all vehicular wheels would be disinfected 24/7. A UV system was installed at the West Avenue gate for the disinfection of all inbound deliveries of food, packages, and other essential goods. On the part of residents, each household received from the barangay a gallon of disinfectant. 100