all 1,558,615 beneficiary-families (or 100% of the total number of DSWD The DILG-NCR monitoring process also included a reporting and target non-Pantawid Pamilyang Pilipino Program beneficiary-families) assessment of the factors and issues encountered during the from the 17 LGUs in the NCR received the emergency subsidy. distribution process. Among these issues were the high volume of target beneficiaries that needed to be validated within a set Amount and Percentage of Distributed Cash Assistance deadline, delays due to too much time spent in having to photocopy identification cards (so as to comply with DSWD’s documentary Region Total Amount Cumulative Total Percentage requirements), and reports of payouts being withheld from Transferred to the Amount (in ₱) beneficiaries who were disqualified during the validation interview. LGUs for the 1st The issues notwithstanding, DILG-NCR continued to assist the LGUs Tranche (in ₱) in complying with the set emergency subsidy distribution guidelines and minimum public health protocols. It also advised LGUs to, for NCR ₱12,468,920,000.00 ₱12,468,920,000.00 100% transparency, post the lists of paid beneficiaries in public places as well as maintain the lists of profiled and validated eligible Source: “Report on the Distribution of the Social Amelioration Program in LGUs in the National beneficiaries for future emergency subsidy distribution initiatives. Capital Region”. DILG-NCR. May 26, 2020. All 1,100 barangays in the NCR that have target beneficiaries were reported to have complied with the instruction to post the list of beneficiaries in conspicuous places in their locality. 2020 ACCOMPLISHMENT REPORT 37
ASSISTANCE AND INTERVENTIONS • Attendance monitoring Institutional Mechanisms EXTENDED TO DILG-NCR EMPLOYEES • Transport arrangement − Creation of the Regional Occupational Safety & • Sleeping at work arrangement • No visitor policy Health Committee • Workplace health and precautionary − Creation of the Regional Mental Health measures Committee − Disinfection of the DILG Regional Office every − Conduct of the orientation on the Operational Saturday Framework of COVID 19 Response in the − Modification of office layout (e.g., use of plastic Workplace on September 8, 2020 for DILG field officers, LGU functionaries, and barangay officials partitions between operating units/divisions) − Checking of body temperature using thermal COVID-19 Rapid Testing − Rapid testing for DILG NCR employees and scanner − Disinfection of footwear or foot bath security guards. − Use of drop boxes/baskets for incoming and Hazard Pay outgoing documents − -Hazard pay for employees who report to the Conduct of Online Health Monitoring Survey office to work or attend official meetings outside − Results of the online survey every Monday their residence. and Thursday are reported to the Regional Provision of Financial Support and Loans Management within the day. Employees aged − Loans from the Government Service Insurance 60 and above and those with comorbidities are required to work from home. System and the DILG-Employees Multipurpose Cooperative Inc. during the pandemic 2020 ACCOMPLISHMENT REPORT The DILG regional office acknowledges that the Provision of Personal Protective Equipment and unhampered delivery of service to the public depends COVID-19 Essentials Transportation and Mobility Support 38 partly on the ability of the whole organization to mobilize − Basic COVID 19 essentials include face masks, − Shuttle services with 50 percent vehicle capacity. its own resources as and when needed. This can only be made possible when measures are in place to, among face shield, alcohol, vitamins (ascorbic acid), Provision of IT Equipment and Internet others, protect its own employees from being infected liquid soap, tissue paper Connectivity by the new coronavirus strain. It had put in place some − Both regional and field offices were provided − Provision of laptops, pocket WiFi, headsets and programs that aim to monitor and manage both the with disposable gloves, multi-cleaners and physical and mental wellbeing of both staff and officers. disinfectants, alcohol, non-contact digital cell cards for Internet access for working-from- Among the major adjustments implemented were: thermometers, touch-less alcohol dispensers, home personnel. Observance of Precautionary Measures UV light sterilizers, disinfection tent boxes, etc. − Alternative Work Arrangement scheme to ensure Creation of Zoom Accounts for Regional Office and Regular “Zoom-Ba” every Friday for Employees Field Operating Units physical distancing, which includes changes in: − Employees region-wide enjoy working out via − 20 Zoom licenses acquired for three regional • Working hours Zoom on Fridays. offices and 17 field offices. Stress Debriefing and Counseling/Mental Health Trainings to Enhance IT Knowledge of Employees Wellness − Conduct of trainings on how to host Zoom − Conduct of mental health wellness events on meetings and orientation on the use of digital May 28, 2020 and June 26, 2020 via Zoom. signatures
DILG-NCR CREATES Today, the daily process requires the identification of open queries EOC COMPLAINTS TRACKER GROUP in the Intranet-based tracking system and posting of the same in a shared template that is accessible 24/7 to all DILG field offices, which About a week after the first local transmission of the new strain of then may coordinate the case resolution with the concerned city/ coronavirus—the fifth case—was recorded in the Philippines, President municipality or barangay. Rodrigo Duterte announced the start of the “community lockdown”. The health measures imposed—given the threat of the pandemic— Resolution time ranges from three working days for simple queries were unprecedented. The intranet-based DILG Emergency Operations to 20 working days for highly technical concerns. In 2020, most of Center (EOC) Complaints Tracking System saw a rise in the number of the queries pertained to requests for relief goods (1,268 queries); queries and requests for assistance related to the implementation of the social amelioration program (759); complaints against barangay the enhanced community quarantine in the next days. officials (457); quarantine passes (224); and others2 (718). To hasten the resolution of the queries, Regional Director Maria Lourdes Number of Queries Received and Resolved in 2020 (DILG-NCR) L. Agustin, through a DILG regional order, created the DILG Emergency Operations Center (EOC) Complaints Tracker Group on March 30, 2020. LGU No. of Queries No. of Queries Received Resolved The group is composed of a lead, a legal consultant, and two technical consultants as well as two teams representing Districts 1 and 4 (South Makati 180 180 Supra Team) and Districts 2 and 3 (North Supra Team), respectively. Manila 510 510 Initially, the group was tasked to coordinate with both the central office’s EOC and the field offices regarding the open queries, Pateros 55 particularly those requiring immediate attention. It also had to ascertain that queries and requests were efficiently and effectively Taguig 123 123 addressed and to put in place specific resolution protocols such as: setting cutoff time for assignment of queries to the appropriate office; Pasay 156 156 completion and closing of tickets; and statistics gathering. Las Piñas 190 190 Parañaque 130 130 Muntinlupa 86 86 Valenzuela 62 62 2020 ACCOMPLISHMENT REPORT Pasig 99 99 Malabon 69 69 Mandaluyong 76 76 San Juan 26 25 Quezon City 843 842 Caloocan 541 541 Marikina 73 73 Navotas 42 42 TOTAL 1831 1829 Source: EOC Complaints Tracker Group 2 Such as pertaining to the liquor ban, gambling, drugs, ECQ violations, road blockage, COVID-19 39 cases/handling.
ANNEX RIATF NCR Issuances Number Date Title 1 May 18, 2020 2 Recommendations for the Management of Novel Coronavirus Situation in the National Capital Region May 18, 2020 3 Confirmation of the Localized Community Lockdown in Barangays 12 and 156, City of Caloocan and Some Portions of Barangay Baclaran, City of 4 Parañaque 5 5-Annex May 20, 2020 Confirmation of the Localized Community Lockdown in Barangays 12 and 156, City of Caloocan and Some Portions of Barangay Baclaran, City of 6 May 25, 2020 Parañaque May 25, 2020 May 25, 2020 Expanding the Membership of the Regional Inter-Agency Task Force National Capital Region Requirements for LGU Appeals for Classification of LGU-Wide Community Quarantine and for LGU Declaration of Localized Community Quarantine Annexes – Sectoral Documentary Requirements May 25, 2020 Confirmation of the Localized Enhanced Community Quarantine (ECQ) in Barangay 12 and Portions of Barangay 28, City of Caloocan 7 June 3, 2020 Confirmation of the Localized (ECQ) in Specified Areas of Quezon City, Cities of Parañaque, Manila and Muntinlupa 8 June 8, 2020 Concurrence to the Declaration of Localized ECQ in Areas of Salmon and Tupda, Barangay 8, District 2, City of Caloocan and to the Extension of Localized ECQ in Morning Breeze, Barangay Alabang, City of Muntinlupa Joint RIATF- RTF Resolution June 10, 2020 Adoption of Protocols to Address Concerns On the Management of Locally 2020 ACCOMPLISHMENT REPORT Stranded Individuals (LSIs) in NAIA No. 1 9 June 15, 2020 Concurrence to the Declaration of Localized ECQ in Calle 29, Barangay Libis and Kaingin Bukid, Barangay Apolinio Samson, Quezon City 10 June 15, 2020 Amendments to RIATF NCR Resolution No. 5 Re Requirements for LGU Appeals for Classification of LGU-Wide Community Quarantine and for LGU Declaration of Localized Community Quarantine 11 June 22, 2020 Concurrence to the Declaration of Localized Enhanced Community Quarantine (ECQ) in Quezon City and in the Cities of Navotas, Malabon, Muntinlupa and Manila 12 June 29, 2020 Concurrence to the Declaration of Localized Enhanced Community Quarantine (ECQ) in City of Muntinlupa and in Quezon City 13 July 6, 2020 Concurrence to the Declaration of Critical Zones in Specified Areas of the Cities of Taguig, Navotas, Parañaque and Quezon City 14 July 13, 2020 Concurrence to the Declaration of Localized Enhanced Community Quarantine in Specified Areas in the Cities of Malabon, Muntinlupa, Pasay, Navotas, San Juan and Caloocan. 41
15 July 20, 2020 Concurrence to the Declaration of Localized Enhanced Community Quarantine in Specified Areas in the Cities of Caloocan, Muntinlupa, Malabon & Pasig, and Quezon City 16 July 27, 2020 Concurrence to the Declaration of Localized Enhanced Community Quarantine in Specified Areas in Quezon City and in the Cities of Pasay & Valenzuela 17 August 3, Concurrence to the Declaration of Localized Enhanced Community Quarantine in Specified Areas in Quezon City & in the Cities of Muntinlupa 2020 and Caloocan 18 August 3, Concurrence to the City of Caloocan’s Plan to Implement A Quarantine Pass System to Ensure Strict Observance of Community Quarantine Rules 2020 and Guidelines in the City 19 August 10, Concurrence to the Declaration of Localized Enhanced Community Quarantine in Specified Areas of Quezon City and City of Caloocan 2020 20 August 17, Concurrence to the Declaration of Localized Enhanced Community Quarantine in Specified Areas of Quezon City and City of Caloocan 2020 21 August 24, Concurrence to the Declaration of Localized Enhanced Community Quarantine in Silverio Compound, Barangay San Isidro, City of Parañaque 2020 22 September 1, Concurrence to the Declaration of Localized Enhanced Community Quarantine in Identified Areas in Quezon City 2020 23 September 7, Concurrence to the Declaration of Localized Enhanced Community Quarantine in Identified Areas in Quezon City & Cities of Navotas, Caloocan 2020 & Pasig 24 September 14, Concurrence to the Declaration of Localized Enhanced Community Quarantine in Identified Areas in Quezon City & City of Muntinlupa 2020 25 September 21, Concurrence to the Declaration of Localized Enhanced Community Quarantine in Identified Areas in Quezon City 2020 26 September Concurrence to the Declaration of Localized Enhanced Community Quarantine in Identified Areas in Quezon City 28, 2020 2020 ACCOMPLISHMENT REPORT 27 October 5, Concurrence to the Declaration of Localized Enhanced Community Quarantine in Block 1, Mapagmahal Street, Barangay Escopa IV, Quezon City 2020 28 October 12, Concurrence to the Declaration of Localized Enhanced Community Quarantine in Identified Areas in Quezon City 2020 29 October 19, Concurrence to the Declaration of Localized Enhanced Community Quarantine in Identified Areas in Quezon City 2020 30 November 9, Concurrence to the Declaration of Localized Enhanced Community Quarantine in Alleys 1 and 2, Block 17, Barangay Bungad, Quezon City 2020 31 December 14, Concurrence to the Declaration of Localized Enhanced Community Quarantine in Block 31, Lot 36 and Its Immediately Surrounding Areas, 2020 Barangay NBBS Dagat-Dagatan, City of Navotas 32 December 21, Concurrence to the Declaration of Localized Enhanced Community Quarantine in No. 251 Aguilar Compound, Barangay Tandang Sora, Quezon 2020 City 42
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