NOVA Southeastern Professional Staff Manual 2015 - 2016

Crisis Response ProcedureAlthough crises are not common in the RA job, it is of the utmost importance that RAs are aware of thecrisis protocol procedures and are able to act quickly when needed. If anyone’s life is threatened by anemergency, call 9-911 immediately to arrange for assistance; then contact Public Safety, the Senior StaffOn-Call or your Area Coordinator. If the emergency is not life threatening, call the SSOC, your AreaCoordinator, or the Office of Residential Life. There will always be a Senior Staff member On-Call(Assistant Area Coordinator, or GA for Student Staff Development and Academic Initiatives). In theevent that you are unable to contact the SSOC, do not hesitate to contact your AC after following properprocedures:1) Call the Senior Staff On-Call on the senior staff cell phone (954-553-4673).2) If the Senior Staff On-Call is not answering, attempt to reach them at their personal cell if available.3) If the Senior Staff On-Call cannot be reached, call the Associate Director of Residence Life and Housing and/or Director of Residence Life and Housing On-CallCrisis Response Flow ChartMedical Type of Emergency Psycological•Broken Bones Behavioral •Anxiety Attack•Unconsciousness •Emotional distress•Severe Lacerations •Assault •Suicidal threat•Alcohol/Drug Overdose •Violent behavior •Psychotic episode •Possesion of a weapon •Threatening behaviorContact Public Safety (ext.8999) and/or Davie P.D. (9-911) AND Senior Staff On-Call (954-553-4673) Area Coordinator On-Call will be contacted by SSOCTogether SSOC and RAs will decide: AC/SSOC Follow up includes:•Who will write the incident report •Contacting the Associate Director of Residential Life in immediate/ severe•Physical/emotional status of the resident(s) situations involved •Contacting the Counselor In Residence in•Need for debriefing/follow-up on the immediate/ severe situations incident with involved parties •Follow-up conversations with professional staff of the area Back to table of contents 50

Alcohol Protocol State law says students under the age of 21 may not to consume or possess alcohol. Residence hall policy states no consumption of alcoholic beverages can take place in student’s rooms where both members are under the age of 21, no consumption of alcohol can take place in common areas of halls regardless of age, and no alcohol games, displays, or kegs may take place on campus. Please follow the listed steps below when addressing such a situation… 1. Assess the situation. If any students are under 18, belligerent, there are a large amount of students violating this policy, or anyone is in need of medical attention, contact the SSOC. 2. Depending on the severity of the situation (i.e. vomiting, passing out, etc.) AC, AAC, or SSOC will contact Public Safety and/or EMS. If you ever fear for a student’s safety, call 9-911 immediately and notify Public Safety. If EMS is on the scene, pull the student’s emergency contact card and provide a copy to the SSOC. If Public Safety, EMS, Police, or Fire Rescue is on scene, Senior Staff must be present. 3. AC, AAC, or SSOC will contact Associate Director and/or Director of Residential Life and Housing if: a. The resident is 18 or under b. EMS is transporting the resident 4. Associate Director/Director will contact guardian (please have guardian/emergency contact phone number available) if: a. Resident is 18 or under b. Resident leaves campus with EMS or is taken by a friend to seek medical attention 5. If student is not in danger, work with other staff present to collect all student names and determine whether they are residential students or not. Request ID for verification of name and age. If all students are underage, ask them to pour out all alcohol into the nearest sink. Be sure this happens in your presence. Any students who do not live in the room should be asked to leave to go to their own rooms or to leave campus if they live off campus. 6. Complete a detailed incident report, including information about all parties present, both students and nonstudents/guests.51 Back to table of contents

For a party scenario with alcohol the SSOC will •If needed, contact Public Safety for assistance. •If alcohol is present in Goodwin Hall, have students dump all alcohol. In all cases confiscate all “drinking games” paraphernalia. All parties are documented and the gathering is dispersed. •If alcohol is present in upper class halls, determine whether the event is too loud and just needs to be brought under control or if there are persons under the legal drinking age present. If that is the case, party must be dispersed and all parties documented. Reiterate the policy while addressing the situation and document the incident. •If residents or guest become combative, contact the ACOC immediately. •At any point in a gathering that is in violation of the Residential Living Guide the ORLH reserves the right to ask univeristy guests and/or non-resident students to leave the residence halls immediately.Bomb ThreatsI. TREAT ALL SUCH CALLS AS THOUGH THE CALLER IS SERIOUS AND ATTEMPT TO FOLLOW THE PROCEDURES BELOW A. A telephoned bomb threat may be a prank or may represent a serious threat to the safety and wellbeing of your residents. Do not hang up!A. Try to get as much information as possible to assist the proper authorities in determining the validity of the threat and actions to be taken.1. What time did you receive the call? When did the caller hang up?2. Where is the bomb? When will it detonate? What does it look like?3. Is the voice of the caller familiar? Is it the voice of a male or female?4. Can you tell the age of the person by the voice?5. Does the caller have an accent of any kind?6. Can you recognize any background noise?II. DO NOT HANG UP THE PHONE ON WHICH THE CALL WAS RECEIVED – EVEN AFTER THE CALLER HANGS UP!Use another telephone to call Davie Police, Public Safety, and Senior Staff On-Call. 52 Back to table of contents

III. FOLLOW THE INSTRUCTIONS OF THE POLICE You may be called upon to answer pertinent questions and assist in the evacuation of the building. Do not activate the fire alarm in order to evacuate the building unless instructed to do so by the Police.53 Back to table of contents

Communicable Diseases GuidelinesIt is the intent of the University to protect students from communicable diseases that pose reasonablerisk of harm to members of the University community. It is also the intent of the University to protectthe rights of those infected with a communicable disease. Students who do become infected with acommunicable disease are subject to the guidelines listed below. The University will be flexible in itsresponse to incidents of communicable disease, evaluating each occurrence in regards to this policy andcurrent available medical information.The University will make available to the University community information about the transmissibility ofcommunicable diseases and precautions that can be taken to prevent the spread of variouscommunicable diseases. An infected student can continue to study and work as long as s/he is able tocontinue to perform his/her regular responsibilities satisfactorily, and as long as the best availablemedical evidence indicates his/her continued presence does not present a health or safety threat tohim/herself or others. An infected student returning to school after leave of absence for reasons relatedto a communicable disease must provide a statement from his/her physician indicating his/her currentmedical status. Students should submit their statement to the Associate Dean of Student Affairs.Whenever possible, the University will make reasonable accommodations for the infected person toensure continuity in the classroom.No student may be dismissed from the University solely on the basis of being diagnosed with acontagious disease. A decision to dismiss or discharge will only be made after reasonableaccommodation has been attempted, an examination of facts demonstrate that the infected person canno longer perform essential requirements of the position or program, or the infected person poses areasonable threat to the health and safety of those around him/her.Any student concerns about the potential spread of communicable diseases within the Universitycommunity should be brought to the Office of Student Affairs for review. If there appears to be areasonable likelihood of the spread of disease within the University community after a thorough reviewand evaluation of current available information, the Office of Student Affairs will notify the UniversityPresident, who will then contact the Center of Disease Control and/or Broward Health Department forrecommendation of appropriate action consistent with state law.Back to table of contents 54

Conflict Physical/Non-Physical For nonphysical fight, RA can deescalate the situation as they see fit, but can call the SSOC if needed. RA General Protocol for Physical fight: 1. DO NOT PUT YOURSELF IN PHYSICAL DANGER 2. Call Public Safety immediately 3. Care for any victims as instructed by the operator until emergency help arrives 4. Notify SSOC while Public Safety is in route using another phone. Non-physical conflict •SSOC has the RA assist in separating the parties and gather information. •Time is spent to explore what the underlying conflict is about. •SSOC must ask both parties if they feel in danger living with the other party. •If the parties need to be separated temporarilly and/or permanently contact ACOC to do so. •Incident is documented and RAOC will follow up with other staff members and area AC. For a low level physical altercation the SCOC will •If Public Safety has not responded, contact them for assistance. •Work with the RAOC to separate the parties and deescalate the confrontation. •Communicate to both parties they are not to escalate the situation and any form of physical violence will initiate immediate removal by the ACOC and ADRL. •If physical violence with injury and/or the confrontation is escalating, contact the ACOC immediately. THIS INCLUDES SEXUAL ASSAULT. For a high level physical altercation the ACOC will •ACOC will ensure that both parties are safe and deliberately ask if either feels unsafe or threatened by the other. If so, no contact/communication orders may be issued. Also, if roommates or floor mates are involved, a temporary reassignment may be necessary. •The ADRL must be notified if: the situation is out of hand; a student is injured; or police are taking custody of a student or guest. •The ACOC, with the assistance of the SSOC and RAOC, will evaluate and address any effects on the community, if they exist. •At any point the ACOC can issue a temporary “No Trespass” order to residents and nonresidents if behavior is warranted but not considered removable.55 Back to table of contents

DeathShould you suspect a death has occurred on your floor, call 9-911 immediately. If there is even theslightest doubt that the person is alive, assume medical emergency help is required and contact 9-911,Public Safety, and then the Senior Staff member On-Call.Should you believe a resident is dead, stay out of the room, clear the area of people, and seal off thearea so NO ONE DISTURBS ANYTHING. Be sure to lock the door to the room. DO NOT MOVE ORTOUCH ANYTHING. DO NOT notify the roommate(s) or next of kin. Under NO circumstances shouldyou speak to anyone except the supervisors within Residential Life and Housing or the Police about theincident.A residence life staff member may be made aware that a resident has died while away from theresidence halls. Should someone notify you of a resident’s death, you should inform the AC On-Callimmediately. The AC On-Call will contact the Director of Residential Life to verify this information.Back to table of contents 56

Drug/Paraphernalia Protocol If a Staff member encounters suspected drug use, drug use, or drug paraphernalia, the following steps should be taken: 1. Staff member should immediately notify Public Safety and SSOC 2. SSOC contacts AC On-Call and the Associate Director of Residential Life 3. Public Safety photographs all suspected drugs and paraphernalia 4. Davie PD are contacted by Public Safety to confiscate the drugs and/or paraphernalia 5. Davie PD is asked to complete a road test to prove the items found do contain drugs 6. Associate Director of Residential Life determines whether or not to do a room search 7. Davie PD determines whether or not to make an arrest 8. RA writes a detailed report of the incident, including all parties who reside in the room, all parties and guests who were present, exactly where the drugs or paraphernalia were located, details of how they were disposed of, who was notified, etc. For a drug/paraphanalia situation the SCOC will •Contact Public Safety/ACOC immediately •SSOC may only address the marijuana or drug incident with Public Safety and Davie PD. •Once ACOC is notified or arrives to scene they will notify the ADRL and collaboratively decide if the ADRL must respond in person. •SSOC will not address issues with reported weapons. Davie PD will take the lead. •If a resident student is arrested the ADRL/DRLH will contact the resident student's emergency contact.57 Back to table of contents

Emergency Contact/Parental NotificationI. Emergency Contact Policy The Office of Residential Life and Housing holds the safety and security of their residential students as a primary concern. All residential students are required to complete an emergency contact card as a part of the check in process. This card lists contact information for two emergency contacts who will be contacted in the case of an emergency. The card also requires a listing of all medical conditions and/or allergies to notify medical personnel in emergency situations. Guidelines for the Emergency Contact cards: A. Residents under the age of 21 must list a parent or legal guardian as one of the two contacts. B. For residents under 18 years of age, a residential life employee will attempt to contact a parent or legal guardian immediately in a medical, behavioral, or psychological situation. C. For residents between 18 and 20 years of age: 1. A residential life employee will attempt to contact a parent or legal guardian immediately in a medical emergency involving alcohol or drugs, in a psychological emergency, or during a medical emergency in which the resident is nonresponsive. 2. In a medical emergency in which the resident is responsive, a Residential Life and Housing employee will attempt to contact a parent or legal guardian or listed emergency contact only with the resident’s approval. D. Residents 21 years of age or older: 1. A residential life employee will attempt to contact the listed emergency contact immediately in a psychological emergency or during a medical emergency in which the resident is nonresponsive. 2. In a medical emergency in which the resident is responsive, a Residential Life and Housing employee will attempt to contact a parent or legal guardian or listed emergency contact only with the resident’s approval. The Office of Residential Life and Housing reserves the right to contact a parent or legal guardian or listed emergency contact at the discretion of the Director of Residential Life and Housing or designee. If a parent or legal guardian cannot be contacted when attempted, an attempt will be made to contact the second person listed on the emergency contact card. For non-emergency cases, refer to the parental/legal guardian notification policy.Back to table of contents 58

II. Parent/Legal Guardian Notification: NSU personnel reserve the right to contact or notify the parent(s) or legal guardian(s) of a minor student, under 21 years of age, in writing or by phone, when alcohol or drug violations of university policy occur, for other violations of NSU policy and procedure, and/or when NSU personnel determine a student’s safety and/or welfare is at risk.59 Back to table of contents

Emergency Moves and Temporary RoomsRooms have been set-aside for times of emergency in several of the Residence Halls. Rooms changefrom year to year depending on occupancy and overflow of residents. If any resident(s) expressdiscomfort staying in their room for the night, the ACOC on-duty should be contacted to work with theresident(s). The SSOC On-Call and ACOC On-Call can coordinate what, if any, temporaryaccommodations may be appropriate. In all cases when a resident moves to a temporary space theADRL/DRLH must be contacted to inform them of the resident’s move and new location.1. The top priority is the resident’s safety. Collect information about the situation and if necessary, callPublic Safety and Davie PD.2. If a resident expresses that they are not comfortable staying in their current room they may stay inthe temporary room for a few days while a permanent reassignment or other resolution to the situationis arranged. YOU MAY NEED TO ASK THE RESIDENT DIRECTLY “DO YOU FEEL UNSAFE IN YOURCURRENT ROOM?”3. If/when an emergency room switch occurs; the SSOC and ACOC must reference RMS to locate anopen room in the residential complex. CONSIDER THE LOCATION OF THE TEMPORARY ROOM IN THERESIDENTIAL COMPLEX. CONSIDER THE FOLLOWING: HOW FAR APART DO THE PARTICIPANTS NEEDTO BE? WILL THIS INCREASE THE RESDIENTS SAFETY? WHAT TYPE OF SECURITY FEATURES ARE IN THERESIDENCE HALL?4. The resident is responsible to take whatever items he/she will need for their new room assignment. Ifthe resident needs to return to their current room assignment Public Safety and ORLH staff must bepresent to ensure the residents safety.5. Encourage the student to pack a bag with a few necessities that may be helpful for their temporarystay including clothes, toiletries, schoolwork, etc.6. The AC of the hall where the incident occurred must make contact with the resident in the temporaryroom the next business day. This contact will help determine if a permanent room change is necessaryor if an alternate solution will be pursued. The AC should also work with the resident to establish adeadline to resolve the situation and vacate the temporary room. Typically, this should not exceed oneweek.7. In most cases, with the exception of interpersonal violence or other grievous instance, BOTH residentswill be referred to Student Mediation Services for mediation to occur in a timely manner.Back to table of contents 60

8. If a permanent room change will occur, the resident will need to work with the ORLH to complete all paperwork and check-out and check-in procedures.* All efforts should be made to assign the resident to the same type of room that he/she was previously assigned. Any change in room-rate, if the type of room differs, must be communicated to the resident as he/she must agree to the change in type and room-rate as they will incur the cost of the new room once the official check-in documentation has been completed.61 Back to table of contents

Facilitating Roommate Disagreements Helpful Facilitator Tips •You function strictly as a process manager – do not become involved with the substance of the disagreement. •Encourage the parties to talk and listen to each other. •All decision making is the responsibility of the parties, not the facilitator. Your job is to support and encourage them as they work through the process. •You must set a constructive tone and model objectivity and openness. •Encourage the participants to thoroughly explore alternatives/solutions.I. Set the Scene A. The RA (facilitator) must set the scene. Select a comfortable and private location and begin modeling an attitude of caring and constructiveness. Start the discussion by clarifying your role as the facilitator and resident roles as the parties. Confirm each party’s willingness to discuss issues of concern and work toward a solution. Next, identify ground rules (i.e. No shouting or touching; No interruptions; Focus only on behaviors, not people; etc...). The “Guidelines for the parties” presented below, provide some additional suggestions to incorporate into setting the scene.II. Identify Issues of Concern A. The facilitator should ask participants to identify issues of concern from each participant’s point of view. Participants must not interrupt one another, but may respond once the other party finishes speaking. The goal of this step is to assist each party in clarifying the issues they would like to be resolved from the mediation. B. Issues of concern should be stated in terms of “undesired behaviors” (i.e. \"I feel like I don't have any privacy because your boyfriend is here almost every evening.\" or \"I have a hard time sleeping when you type until three in the morning.\"). In stating the issues and throughout the discussion, the parties should listen to each other, practicing restating what they hear the other person saying. C. Remember, this process is not about finding fault or determining “who” did what, it is about determining the “what,” in other words – the issues of concern. The facilitator should help the parties keep in mind the purpose is to find solutions. One way to work toward solutions is for the facilitator to ask each party to acknowledge some of the other party’s pleasing behaviors (things the other does which are appreciated) during or after they identify the displeasing behaviors. Encourage participants to also express the positives or what they value in the relationship to keep the discussion tone from becoming overly negative.III. Explore Options for a Resolution A. Once all parties are satisfied that they understand the issues of concern, it is time to explore options for resolution of the issues. Ask each party to identify specific changes they desire in the behavior of the other. In some cases the parties may also suggest compromises they areBack to table of contents 62

willing to offer in exchange for the other party’s willingness to change (i.e. \"If I can study in the room three evenings a week, I'll leave the room to you and your girlfriend on the other nights.\"). Be sure to explore more than one option before making a decision.63 Back to table of contents

IV. Determine a Solution A. The solution is chosen by the parties, NOT by the facilitator. The solution should be focused on behavior and be specific. A common practice is to draw up a \"Roommate Contract,\" spelling out the agreement. It is important for the contract to include an agreement by the parties on non- compliance contingencies, stating what will happen if one or both parties should fail to comply with the agreement. B. After the initial conversation, the facilitator should schedule a follow-up session, usually about one week later, where the parties can evaluate the success of their contract. If modifications are required, the facilitator can follow the mediation process to develop revisions to the contract. C. If a resolution is not determined both parties must be referred to Student Mediation Services. If either student does not feel safe in their living arrangements please follow the Emergency Moves Temporary Rooms Protocol above. Mediation will be facilitated by the Graduate Assistant for Student Mediation Services. Both parties will decide how the mediation is resolved; this includes who will be remaining in the current room and who, if anyone moves out of the space. If both parties do not resolve who will remain in the current room and who will move BOTH parties will be reassigned to other rooms assignments.V. Guidelines for Parties/Disputants (The facilitator should emphasize some or all of theseguidelines in setting the scene and throughout the discussion.)  Be specific - talk about behaviors, not the person.  Be honest about feelings and needs.  Express a willingness to work for the relationship.  Listen actively - reflect and clarify.  Don't try to read minds or make assumptions.  Don't pile on grievances.  Focus on finding a “win-win” solution, not on “beating” the other person.  Maintain your personal integrity through the process.  Focus on how to meet one another’s needs.  Think before speaking.*There must be a Roommate meeting before the roommates go to Student Mediation Services 954-262-7196 or [email protected]. More information can be found atwww.nova.edu/studentmediation.Back to table of contents 64

Facilities Issues For most facilities concerns a work order will suffice, for things that need immediate attention, contact the SSOC If the locksmith is needed the SSOC will •If lock is broken and/or key is stuck call Public Safety to investigate the issue. •Generate a Locksmith Request form and fax the paperwork to Public Safety. If after hours call Public Safety to verify that the fax has been received and to dispatch a locksmith to the residence hall. •If a student lost their card ID for access to Rolling Hills or Commons, pull a hard key for the student with explicit instructions they must return the key within 24 hours to their AC so not to get billed. For minor facility issues the SSOC will •Address the issue with RAOC and contact Public Safety to initiate Physical Plant response after hours. •Submit work order then contact Public Safety and provide the operator with the Work Order # so they can call-in to Physical Plant. •If facility issue arises that necessitates a residential move or is impacting the entire community, contact ACOC. For mid-level facility issues the ACOC will •ACOC will assess the issue and determine whether or not to contact the ADRL/DRLH. The ADRL/DRLH will be requested to respond in person to incidents of fire, flood, or other severe issues. •Ensure that Public Safety and the Physical Plant are called to address the incident. •ACOC will ensure that the surrounded or affected areas of the building/community are addressed. •Reassignments are addressed if needed.65 Back to table of contents

Fire and Building EvacuationThe following procedures are general in nature but provide a basic plan of action for emergencies.Because each residence hall structure is different, there may be different procedures for fire evacuation.Fire and Building Evacuation Protocol1. If anyone becomes aware of a fire or smells or sees a large amount of smoke, pull fire alarm – regardless of fire size.2. If an RA hears a fire alarm, notify Public Safety at ext. 8999 of the alarm after getting yourself to safety.3. Instruct all residents to evacuate the building by designated exits. Your safety and the safety of the hall residents is the primary concern. DO NOT use elevators when the fire alarm is activated.4. Write an Incident Report to document residents who refused to evacuate or took too long to evacuate the building. Note any fire alarm pull stations that have been activated. Report this information to your AC and/or the Fire Department.5. Meet your staff in the designated area (Goodwin Hall – front parking lot, CLC – south parking lot, FFV – circle, Commons – south circle, Rolling Hills – parking lot). Keep students away from the hall and emergency vehicles until you receive an all clear from the authorities.6. In the event of any fire, no matter the size or severity, the Fire Department must respond and are responsible for declaring the fire extinguished and the area safe.7. Upon receiving authorization from the Fire Dept. or Public Safety, supervise resident reentry into the hall.8. Immediately submit an Incident Report detailing the incident.Back to table of contents 66

Reminders • Pull the fire alarm if you see a fire or smell/see smoke. • Call Public Safety immediately if you hear a fire alarm. • Staff members are not expected to take any action which could jeopardize their own safety. • A special effort should be made to assist disabled students in evacuating the building. An evacuation plan will be developed with Student Disability Services in conjunction with the AC and AAC and shared with the residents RA. • Meet your staff and residents in the designated area. • CALL SSOC • Should a resident sustain injuries, summon assistance from the Fire Department • Immediately submit an Incident Report detailing the incident.67 Back to table of contents

Health and Safety Inspections ORLH Staff will •Always inspect with another OLRH or Facilties Representative unless the resident is present when the inspection is being done. •Complete the Health and Safety Inspection form and check off any areas of violation •Leave the yellow copy with the resident. •The Ac or AAC will meet with residents who have violations.The Office of Residential Life and Housing will be conducting health and safety inspections in theresidence halls, individual rooms, and common areas each semester (Approximately October andFebruary).The inspections will include a check of areas such as electrical appliances, possible combustibles,housekeeping, health hazards, and pest control. The Residential Living Guide gives a complete list ofprohibited items. Residents should be notified by signs and NSU email at least 24 hours prior toinspections, and all inspections will be done with another Residential Life staff member.Violations are to be corrected within a 24-hour period. Follow-up inspections will be conducted by theRA to determine if corrective action has been taken. Failure to comply will result in disciplinary action.A report of the inspection will be shared with the Area Coordinator. It is the responsibility of theresidence hall staff to enforce the safety regulations outlined in the Residence Hall Agreement and theResidential Living Guide.Back to table of contents 68

Hurricanes A Hurricane “Watch” means a threat of hurricane conditions within the next 36 hours. A Hurricane “Warning” means hurricane conditions are expected to strike within 24 hours. In the event the U.S. Weather Bureau announces a HURRICANE WARNING, or declares other severe weather conditions, the University President will decide when, if, and which portions of the University will be closed. The Director of Residential Life & Housing will be notified and will relay weather information to the staff. For ongoing information, the Telecommunications Director will provide a message on the Hurricane Hotline at 954-262-7300. I. Prior to an Estimated Strike A. Residential Life and Housing will conduct a general staff meeting with all staff to review roles, procedures, and staff locations. B. Issue written notices to staff and students of the Residential Life Hurricane Policies and Procedures. C. The Housing Staff will hold meetings with the residents to review procedures. D. RAs will assist with students completing forms regarding their intended location and phone number for hurricane. E. Gather supplies and equipment (TV, am/fm radios, flashlights, batteries for radios and flashlights, mattresses/bedding, blankets, food, water, personal toiletries). F. Obtain two-way radios from Public Safety to assigned staff. G. Buildings will be secured and students who decide to stay on campus will be relocated to a safe area.69 II. Resident Preparation Before a Hurricane Strike A. All furniture including beds should be pulled away from the windows. Stereos and radios should be placed off the floor, preferably in the closet B. Since the floors can get wet, all particles such as shoes, rugs, clothes, bags, suitcases, etc., should be placed on closet shelves or in dresser drawers. C. All loose objects should be placed in drawers or closets. Paper, books, etc. should not be left on top of desks or dressers. D. Valuables should be placed in closets or drawers that can be locked. The closets and drawers should be locked/closed and remain locked/closed throughout the hurricane. All doors should be locked when the occupants are not in the room or apartment. E. Those students who reside in residence halls that are equipped with bathtubs are requested to clean the tub and fill it half-way. If the hurricane is a major storm, the water supply may be cut off. If this is the case, the water in the tubs will be needed for washing and flushing toilets. Fill several small containers with water for drinking purposes. F. All windows must be closed tightly. In those facilities where Venetian blinds are provided, the blinds should be lowered all the way to the bottom. Back to table of contents

G. Each student should provide her/his own flashlight in case of power failure. Do NOT use candles under any circumstances as fire is uncontrollable during a hurricane. H. Residents should provide themselves with an adequate supply of nonperishable foods to last two to three days. I. DO NOT put tape on windows.III. Procedures During the Hurricane A. Residents will either take shelter in the Residence Halls on campus or with the Red Cross off campus. B. Students can choose to stay or leave the ORLH information regarding their evacuation C. It is essential all residents stay indoors throughout the entire hurricane. D. Do not attempt to open windows or doors to see what is happening outside. E. Report all accidents, injuries, broken windows, or excessive water to the residence life staff to report to Physical Plant or Public Safety. F. Telephone calls should be made only in cases of emergency. As Essential NSU Personel you will • Stay calm and remain on campus • Assist with students completing forms regarding their intended location and phone number for hurricane •Account for the residents in your respective areas that have decided to evacuate with the staff to the Red Cross Shelter. • Remind students to move beds away from windows, remove items from the floor, secure loose items. • Be available to assist in anyway neededBack to table of contents 70

Medical Emergencies From time to time, medical emergencies do occur in the residence halls. These may include accidents or serious illness. After you have determined the nature of the emergency, it is imperative to get professional help as quickly as possible. IMMEDIATELY contact the Davie Police at 9-911, then contact Public Safety at ext. 8999. Once these calls have been placed, contact the SSOC. If you are unable to reach the SSOC, contact your AC. The SSOC or AC will contact the Director of Residential Life if needed. Once you have made contact with the appropriate person, be prepared to give pertinent information, such as: •The victim’s full name and N# •The victim’s on campus address •Place of occurrence •Date of occurrence •Time of occurrence •A succinct report of what happened •Any actions you have already taken •The resident’s emergency contact card (if possible – it lists allergies and other important information) •Whether or not the victim approved of parental contact In many instances, emergency vehicles may attract attention, curiosity, and crowds. It is the responsibility of staff to clear the floor or hallway for Emergency Medical Service personnel to gain access to the building and to the victim. When EMS personnel arrive on the scene, they will assume care and responsibility for the ill or injured person. At that point, the staff member should offer assistance and should move to an area away from the victim if no assistance is needed. Remain in the general vicinity of the emergency to answer any specific questions posed by EMS, such as the injured person’s name, address, medical history, etc. Call 9-911 for a medical emergency, even if the resident is refusing treatment. Let the medical experts make the treatment decisions. Never transport a resident in need of medical assistance! Immediately submit an incident report.71 Back to table of contents

For minor medical transports the SSOC will•If Public Safety has not responded and/or Davie Rescue has not yet been contacted, do so.•In cases of hospital transport for severe medical issues, severe intoxication, self- harming behavior, multiple-party transports, contact the ACOC immediately.•Ensure/confirm that the resident contacts their parent/emergency contact in your presence.•Obtain the resident’s emergency contact information and share the information with the SSOC so the ADRL can contact the appropriate parties if we cannot confirm the resident has done so, or for follow-up the next morning.For Multiple Resident/Non-Resident Transports the ACOCwill•Evaluate whether or not EMS or Public Safety is called if a student/guest is injured. If a resident is being transported, contact the ADRL to inform him/her of the situation.•Once EMS arrives, have the SSOC or RAOC pull emergency contact information for parent/contact follow up/notification by the ADRL/DRLH.•ACOC will encourage and be present when the resident is calling their contact for verification purposes.•ACOC, SSOC, and RAOC will ensure the surrounding community is addressed and effects of the incident are explored at the time of the event.Back to table of contents 72

Mental Health For a Depressed/Stressed Student The SSOC will • Speak with reported resident to ensure the student is not in emotional or physical danger. • Ask the student what they are experiencing and offer appropriate resources, etc. • Do not hesitate to contact the CIR after business hours for counseling/stress management assistance. During business hours, contact the Student Counseling Center. • If the student discusses or alludes to self-harming thoughts or actions or is incoherent and emotionally unstable, contact the ACOC immediately. For an Emotional Breakdown/Baker Act the ACOC will • ACOC will notify the ADRL/DRLH and CIR immediately regarding residents who are experiencing significant emotional issues. • The ADRL/DRLH, CIR, and Davie PD will determine whether or not the student will remain on campus.73 Back to table of contents

Missing StudentPursuant to federal law, every residential student is entitled to register any individual (over the age of18) as their confidential emergency contact person, to be notified in the event of their unlikelydisappearance or if they are determined to be “missing.” It is not required that this individual be thesame person(s) designated on the Emergency Notification Form.In the event of a missing student, Residential Life & Housing staff and NSU Public Safety will (1) attemptto contact the student via telephone, email or other means; (2) conduct a health and safety check of theresident’s room; and (3) attempt to engage other students who may be aware of the missing person’swhereabouts (i.e., roommates).If staff is unable to make contact with the potential missing student, Davie Police Department and thoseindividuals designated, below, will be contacted and notified. For any student under 18 years of age, andnot an emancipated individual, the Office of Residential Life & Housing is required to notify a custodialparent or guardian no later than twenty-four (24) hours after the time the student is determined to bemissing.When a report of a missing student is received by the Office of Residential Life and Housing, thedepartment will conduct a preliminary investigation to verify the complaint and to explore thecircumstances relating to the reported missing student. If the student's absence is verified, the incidentwill be reported and shared with the Nova Southeastern University Office of the Dean of Student Affairs,Public Safety, and the Davie Police Department within 24 hours. All entities will continue theinvestigation to locate the missing student. If the missing student is not located after furtherinvestigation, all involved parties will determine the most efficient manner of continuing theinvestigation.Protocol:1. A staff member encounters a person looking for a resident (either in person or via phone). 742. Staff member gathers information from the reporter regarding the last time they were in contact with the resident and if there was an arrangement for the reporter to be in contact with the student again.3. Under no circumstances should the resident’s information be given to the reporter including room assignment and phone number. We cannot even verify whether or not the student is a resident. The staff member will inform the reporter of the “missing student” protocol. The staff member will use the gathered information to inform the appropriate staff.4. Regardless of who fields the reported concern, the staff member must contact staff in the following order: a. RA of the resident b. RA On-Call c. AC for the building of the resident Back to table of contents

d. Senior Staff person On-Call 5. A staff member (never in the presence of the person reporting the concern) tries to contact the resident by room phone or cell phone. Cell phone numbers are optional for a resident to provide and are accessible via BANNER/RMS or the Office of Residential Life contract information. 6. Staff member knocks on the resident’s room door, informs the resident a person is attempting to locate them, and gives the information of the person making the report. 7. If the resident is not present, the staff member will ascertain information from a possible roommate. Without a roommate, the staff member will announce themselves as Office of Residential Life staff, key in with another staff member, and do a brief visual sweep of the room to ensure the student is not present and in danger. 8. If the resident was not reached via phone or in person, the Senior Staff On-Call will attempt to retrieve any additional contact information for the student via BANNER/RMS. Senior Staff will leave a voicemail or written message for the resident to contact the person looking for them and the staff of the building. 9. The Senior Staff will contact Public Safety to report the incident. 10. Senior Staff will ensure the reporter has the contact information for the Office of Residential Life and Public Safety should they have any further questions, information, and/or to verify when they have made contact with the resident. 11. The RA completes an incident report. Public Safety determines whether to contact Davie Police with the given information. Senior Staff On-Call will inform the Area Coordinator On-Call who will contact the Associate Director of Residential Life, Director of Residential Life, and the Associate Dean of Student Affairs. 12. If it is determined staff from the Office of Residential Life, the reporter of the incident, Public Safety, and/or roommates have not been in contact with the resident within 24 hours, the Director of Residential Life or designee will contact the Missing Student Contact listed for the missing resident and Davie Police.75 Back to table of contents

Noise ViolationTips for handling noise violation:1. Assume best intent, it is possible that they did not know they were loud.2. Be polite, if you come across aggressive, the resident will shut you out and the conversation will go nowhere.3. Ask how their community feels about the noise.4. Ask if they think people are sleeping and or studying.5. If the resident is becoming uncooperative, then call the SSOC. In a Noise violataion the SSOC will •SSOC will ask residents to lower the volume of noise. •SSOC will ask why the residents had not done so for the RAOC. •All incidents must be documented to ensure consistency.Back to table of contents 76

Roommate Mediation The NSU Student Mediation Program is designed as a developmental process for residents to learn communication and problem solving skills, as well as a methodology for resolving current roommate issues. While conflict resolution is a goal of the program, central to the process is the goal of teaching residential students communication and problem solving skills they may use in current and future relationships. Without the assistance and support from the Resident Assistants, the mediation program could not be successful in serving NSU’s residents and accomplishing its goals. The department depends on the RAs as first responders to roommates concerns and conflicts by informing, referring, or mandating them to mediation services. RAs fulfill the following role in the roommate mediation process: 1. When the RA becomes aware a resident is struggling through a conflict situation with a roommate, the RA informs them about or refers them to Conflict Coaching service. Conflict Coaching service is designed to enhance the resident’s skills and strategies so they can more confidently approach the ‘other’ person and work to resolve their concerns on their own. 2. RAs may use the following facilitation process with roommates prior to referring to mediation: a. Speak with all roommates to confirm the facts and issues b. Ensure a safe space for all roommates involved c. Encourage roommates to attempt a resolution on their own or with RA assistance d. Submit an incident report though the Roommate Concerns IR drop-box e. If the conflict remains unresolved after all of that, decide: i. Could further efforts by the RA help resolve the conflict? ii. Is mediation the preferred resolution process? f. Don’t hesitate to contact the AC for additional insights when making these decisions. 3. When scheduling a mediation for residents, RAs should inform them: a. All mediation sessions are scheduled for two hours in length. Therefore, residents MUST allocate two hours in their schedule to attend the mediation. Therefore, they should NOT select a time for a mediation which is within two hours of any other planned event (class, club meetings, etc.). b. Residents can select a day and “Start” time convenient for them by contacting the mediation office at 954-262-7196 or [email protected]. More information can be found at www.nova.edu/studentmediation.77 Back to table of contents

Sexual Assault PolicyThe purpose and scope of the Sexual Assault Policy is to establish a policy and definition concerningsexual assault. This policy applies to all students.I. POLICY It is the policy of Nova Southeastern University that no person¸ including a student or employee, may threaten the health and safety of a member of the University community, or any person on University property or at a University-sponsored or supervised activity, though the commission of sexual assault, including acquaintance rape.II. DEFINITION The University recognizes the Florida State Statue, Arizona State Statue, and any state statue or regulation as appropriate for the particular location. Additionally, Nova Southeastern University acknowledges acquaintance rape in its definition of sexual assault. Acquaintance rape is defined as forced, manipulated, or coerced sexual intercourse by a friend or acquaintance. It is an act of violence, aggression, and power, in which the victim, under protest or without consent, is forced to experience a sexual act through verbal coercion, threats, physical restraint, and/or physical violence.III. CONSIDERATION AND RIGHTS TO BE AFFORDED TO ALL CAMPUS COMMUNITY MEMBERS REGARDING THE TYPE OF SEXUAL ASSAULTA. The right to have all sexual assaults against them treated with seriousness; and the right as victims, to be treated with dignity.B. The right to have sexual assaults committed against them investigated and adjudicated by the duly constituted criminal and civil authorities of the governmental entity in which the crimes occurred; and the right to the full prompt cooperation and assistance of campus personnel in notifying the proper authorities.C. The right to be free from pressure that would suggest that the victim: 1. not report crimes committed against them to civil and criminal authorities or to the campus Public Safety and disciplinary officials; or 2. report crimes as lesser offenses then the victim perceives them to be.D. The right to be free from suggestions that sexual assault victims not report, or under report, crimes because: 1. victims are somehow “responsible” for the commission of crimes against them; 2. victims were contributory negligent or assumed the risk of being assaulted; or 3. by reporting crimes, they would incur unwanted persona; publicity.E. The right to the full and prompt, reasonable cooperation from campus personnel in responding to the incident.Back to table of contents 78

F. The right to have access to counseling services established by the University or other victim service entities. G. After campus assaults have been reported, the victims of such crimes shall have the right to require that campus personnel take the necessary steps or actions reasonably feasible to prevent unwanted contact with or proximity to alleged assailants. H. The right to be informed of disciplinary proceedings as well as the outcome of such proceedings. I. The same right to assistance, or ability to have others present, that is afforded to the accused during any campus disciplinary proceedings. IV. DISCIPLINARY ACTION In addition to any criminal or civil actions that may be pending or in process, the University reserves the right to purse separate disciplinary action. Persons found responsible for sexual assault may expect disciplinary action. Persons found responsible for sexual assault may expect disciplinary actions that could include suspension or dismissal from the University. V. EDUCATION AND INFORMATION The University, through the departments of Student Counseling, Residential Life, the Office of Rec. and Wellness, and Public Safety, provides education and information programs and materials regarding awareness of rape, acquaintance rape, and other sex offenses. This information is provided through active and passive programming on campus on a scheduled and/or as needed basis.79 Back to table of contents

Sexual Assault ProtocolSEXUAL ASSAULT IS ANY SEXUAL ACT TO WHICH ONE PARTICIPANT DOES NOT CONSENT.I. To Help a Sexual Assault Survivor A. Seek immediate medical attention: Confidentiality is crucial. The survivor should be offered all options available and should be encouraged to follow certain procedures to help her/him. The ultimate decision to file a police report and what action is to be taken should be left to the survivor. Even if there are no additional injuries inflicted, encourage the student to seek medical assistance immediately in order to prevent sexually transmitted diseases and pregnancy. In addition, it is important to preserve evidence of the attack. Encourage the student NOT to change clothes, bathe, or shower before receiving medical attention. The Police will transport a student to the Sexual Assault Division (or hospital for severe injuries). The Sexual Assault Treatment Division will coordinate law enforcement efforts and the Florida Department of Health and Rehabilitated Services. The Sexual Assault Treatment Division will provide the medical examination and collect the evidence. B. Seek emotional support: Contact the Senior Staff On-Call and inform them of the situation. The Counselor in Residence should be called immediately in the case of a sexual assault. The Sexual Assault Treatment Division (761-7273) will provide counseling to the survivor. Both individual and group counseling services are available. There is also counseling for the family of the survivor. The Division will maintain confidentiality if the survivor chooses not to contact the authorities. C. Seek Protection and Safety: After a sexual attack has occurred, telephone the Senior Staff person On-Call, Public Safety, the Counselor in Residence, and Police. The attacker may be apprehended if the police act quickly. If the survivor chooses to report the crime, s/he does not have to press charges – it is her/his right to make that decision. The police are simply interested in preventing future crimes. It is possible for the survivor to file a “blind report” with the Police, in which case the survivor’s name is not used. More information concerning sexual assault, prevention, and reporting is provided in the “Campus Safety” booklet produced by Public Safety. The following “NSU’s Sexual Assault Policy” can also be found in the Residential Living Guide.Back to table of contents 80

ACOC will •Support the survivor and provide appropriate resources: CIR, Davie PD, Public Safety. Ask the survivor what s/he would like to do in regards to reporting, etc. This is THEIR choice. •However, the ACOC will speak with the resident and inform him/her that the ADRL/DRLH will be notified. Confidentiality will be respected, but we must report the incident to the NSU authorities, even if the survivor would like to remain nameless. •Contact the ADRL/DRLH immediately. •DO NOT interview the survivor as this may jepordize any legal action that may be taken if the survivor chooses to in the future. Only the police can interview/investigate the matter. •DO NOT complete a traditional IR, but document the incident via email and send it to the ADRL/DRLH. RAs will... • Offer the survior all options avaliable (file a police report, seek medical attention) •Immediately contact the SSOC who will contact the ACOC. • If the student chooses to seek medical attention, encourage them NOT to shower or change/wash the clothes they were wearing. • Listen, believe, support. • Share that confidentiality is crucial, but ask if you can call the SSOC and CIR in order to get help for them. • Do NOT submit an incident report via Shark Link.81 Back to table of contents

StalkingStalking is defined as one person’s harassing, obsessive or threatening behavior towards anotherperson, causing fear in the victim. It may include any repetitive, unwanted contact between a stalkerand a victim, either electronically or interpersonally. Main Points to remember: •Listen, believe, support and empower. •The RA is to inform the SSOC immediately. •The SSOC will immediately notify the ACOC. In instances where threats have been made to the resident’s safety the ADRL/DRLH must be notified. •Ask the resident if they would like to contact Davie PD and if they feel as though they are in danger. •If the resident in fact feels unsafe and would like to move their assignments follow the Emergency Moves and Temporary Rooms protocol.Detailed Points1. Staff cannot promise confidentiality, and all sexual misconduct cases must be reported. See SexualAssault Protocol for more information. To protect the identity of the victim, any potentially identifyinginformation should not be shared via a traditional IR, or with anyone outside of the immediate staffinvolved in the situation.2. Document the incident and determine if an emergency move is needed.3. The most important role that you have with a student who is being stalked is that you take itseriously, consult with your supervisor, and get the appropriate staff involved (AC of the hall, the CIR,Public Safety, Davie PD etc.)4. Stalkers may be a stranger, another student, a co-worker, or an ex- or current partner.5. Stalking can be difficult to identify at first. Initially a victim may be flattered by the attention, but asthe behavior becomes more intrusive, they may feel intruded upon, uncomfortable, or afraid. Thebehaviors usually increase with frequency and escalate in their severity over time. Stalking behaviorscan include willfully and repeatedly: a. Following or appearing within the sight of the victim, and without their permission. b. Appearing at the victim’s work place, home, classroom, etc. c. Contacting the victim by phone, email, text messaging, or sending letters/notes. d. Contacting the victim’s friends and family to get information. e. Giving unwanted gifts to the victim (often quite excessive). f. Making assumptions about the relationship between the two people, and making it something it is not. Sexual assaults may sometimes be the beginning or ending of a stalking situation.Back to table of contents 82

Suicide Intervention Any suicide threat, however subtle, must be taken seriously. Although not everyone who threatens suicide actually commits or attempts it, almost all those who do either make an open threat or give significant clues to their contemplated act. Possible suicide warning signs include: •A change in mood or behavior. This change may be obvious or more subtle as the person becomes more depressed. People who ultimately complete suicide may do things such as give away prized possessions or discontinue some activity that was previously important. •The excessive use of alcohol or other drugs may indicate self-destructive tendencies. Depression, a breeding ground for suicide, is often associated with serious alcohol abuse. •A change in any set of habits may serve as a clue, especially if it occurs for no apparent reason and is associated with depression. •A preoccupation with one’s health may serve as a clue, along with a loss of energy and a diminished interest in hobbies, sports or other pursuits. •Insomnia and serious disturbances in sleep pattern may be an indicator of a serious change in mood. •A break in a close relationship with a significant other or a deteriorating family relationship may lead to an irrational act. •Intense academic pressures. As an RA you are not a licensed therapist. Make sure you help the student within the bounds of your role as an RA, but remember your role is to refer the student to qualified professional resources. Contact the Counselor in Residence (CIR) or Student Counseling when needed. The most important thing to remember is to ask “the” question: Are you going to hurt yourself? (Variations of the question: Are you thinking about hurting yourself? Have you thought about hurting yourself?) It is okay to be blunt; dancing around the question helps nobody. You will not “plant” the idea of suicide in their mind” As soon as you become aware a resident may be suicidal, gather as much information as you can about the situation. If the student is in a life- threatening situation, immediately call Davie Police (9-911) for emergency assistance, and then contact Public Safety and the SSOC informing them of the situation and asking for the CIR. There could be times a situation may seem under control and no longer an emergency, but it should still be treated as an emergency. A suicidal student may try to assure others s/he is not serious about her/his threat or try to convince others s/he does not need to go to Student Counseling. In this situation, notify the CIR of the student’s state of suicidal contemplation. It is a83 Back to table of contents

Residential Life policy that any student who threatens or attempts suicide is required to talk to acounselor in Student Counseling. If the suicidal student resides in a residence hall, it is ourresponsibility to see that the student complies with this policy. Immediately address and documentall suicidal threats or gestures. Staff must immediately report all suicidal gestures and attempts to their supervisor and tothe CIR no matter how trivial they may seem or how many times residents say they were notserious. No RA, GA, or professional staff can call or talk to parents about their daughter or son.Refer all parents to the Director of Residential Life. In the case of suicidal ideation the ACOC will •Evaluate the resident to ensure they are not a danger to themselves or others initially. If it is clear this is not the case or self-harming gestures have been made, the ACOC must call the ADRL/DRLH and notify the CIR immediately. The ACOC may also contact the CIR and the ADRL/DRLH to assist in evaluation. It is recommended for the ACOC to take part in whatever conversation that may take place with the CIR and resident whenever possible. •Exploratory questioning regarding mental state is necessary, along with directly asking the resident if they have thought about, have tried, or are planning to hurt themselves. •At any point where the ACOC feels s/he is personally in danger or the student is, they must call Public Safety, and Davie PD, the ADRL/DRLH, and the CIR.Back to table of contents 84

Theft If there is an occurrence of theft the RA should Contact Public Safety and the SSOC For theft the SSOC will •If Public Safety has not responded, contact Public Safety. •If theft has implications to the community or has a confrontational nature, contact the ACOC. •Davie PD may be called if residents would like to report theft to municipal authorities. •Information is gathered with assistance of the RAOCand Public Safety. •Once a Public Safety report is generated, refer incident to area AC to follow up and investigate with Public Safety .85 Back to table of contents

Welfare Check/Entering a Student RoomStaff Response1. The decision to enter a student's room must be made with extreme care and should be done onlywhen absolutely necessary. Typically this involves emergencies, fire and life safety inspections, the endof the semester closing checks, and fire evacuation checks.2. A resident room will not be entered unless staff member is accompanied by the resident, theresident's authorized representative, or with the presence of another staff member.3. In emergencies that threaten the health and safety of students such as fire, violent behavior, illness,accidental injury, etc., our first concern must be for the welfare of the individuals involved. Under thesecircumstances, a student room may be entered by ORLH staff members. Public Safety should be presentwhen you are entering a student room for emergency purposes. As soon as possible, notify yoursupervisor of the action taken, and summon appropriate staff assistance at any point when respondingto an emergency.4. In situations not involving threats to the health and safety of students or others, theSSOC/ACOC/ADRL/DRLH On-Call must make the decision that there is a valid reason to enter the room. ORLH Staff will... • Knock on the residents door and announce yourself multiple times • Listen for any activity inside the room and allow the resident ample time to open the door before keying in • NEVER enter a residents room without the resident or another staff member present. •Before enternig a residents room you MUST announce yourself as a member of the ORLH Staff and that you will be entering the room.Back to table of contents 86

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88 These tables should be used as a resource and not a strict protocol. As each incident cannot be predicted an incident may have several possible outcomes. When in doubt call up to the next level responder for consultation and/or request a physical response. RA Calls RA Calls SSOC Phone SSOC SSOC ACOC ACOC ACOC Calls Other SSOC Public Consult Physically Calls Phone Physically AD/DORL Offices Safety Responds ACOC Consult Responds that need X to be Alcohol Gathering X X X X notified Death -Student, live on campus X X X XX X XX (Happened off Campus) X XOn- Call Crisis Response Tables -Student, occurred in Res halls X X X XX X XX Back to table of contents -Family member/sig. other <24 hrs X X XXX X XX -Family Member/sig. other >24 X X X XXX XX Dhrissturbance (Riot, picket, etc) X X XXX XX Drugs X -Suspicion X X X XXX X X -Arrest/Ticket (Police Action) X X XXX X XX EMS in the Building X -Transport X X X XXX X XX -Transport: Life Threatening X X XXX X XX Facilities (for res halls only) X Pests( Bed Bugs, bats, beetles, etc) X X X XXX X X -Mold X X X XXX X X -Power Outage (<1 hour) X X X XXX -Power Outage (>1 hour) X X X XXX -Flood X X X XXX X -Door Security Issues X X Fire Panel/Alarm X -Trouble/Other X X XXX

These tables should be used as a resource and not a strict protocol. As each incident cannot be predicted an incident may have several possible outcomes. When in doubt call up to the next level responder for consultation and/or request a physical response.-Smoke RA Calls RA Calls SSOC Phone SSOC SSOC ACOC ACOC ACOC Calls Other Offices-Flames SSOC Public Consult Physically Calls Phone Physically AD/DORL that need toGas Safety Responds ACOC Consult Responds be notified-Smell X X X-Confirmed Leak X X X X X X X X XHazing XIllness X X X X X-Communicable (confirmed) X X-Non-Communicable X X X XXX-Pandemic Concern XImmediate Relocation X X XX X X X Back to table of contentsMedical Emergency X X X XMissing Person X X X XXX XNews Media Presence X XParent Contact X X X XX X X XPolice in the Building X X-Arrest X X X XX X X XPsychological Distress X X X-Emotional Concern X X XX X X X-Erratic Behavior X X X-Life Threatening X X XXX X X X X X X X X XX X X X X X XXX X XXX X X XXX X X XX XX X X XXX X X X XX X X X XXX X X 89

90 These tables should be used as a resource and not a strict protocol. As each incident cannot be predicted an incident may haveseveral possible outcomes. When in doubt call up to the next level responder for consultation and/or request a physical response. RA Calls RA Calls SSOC Phone SSOC SSOC ACOC ACOC ACOC Calls Back to table of contents SSOC Campus Consult Physically Calls Phone Physically AD/DORL Safety Responds ACOC Consult RespondsRoommate Conflict X X X XXX X-Minor X X X XXX-Parent Involvement XSecurity Concern X X X XXX-Suspicious Person XX-Safety Risk to Students X X X XXX X XSexual Assault X X XStalking X X XX X XSuicide X X-Ideation/Threat X X X XXX X-Attempt X XTheft X X XXX X XRobbery (Violence) X XWeapons-present (not used) X X XXX XWeapons-shots fired(active shooter) X X XXX X X X X XXX X X XX X X XX X

Other Offices that need to be notified X X X X X X X X Chapter Five: Residence Hall Policies and Procedures91 Back to table of contents

Check In ProcedureThe following are the procedures for check in. Residents can find check in/checkout information in theResidential Living Guide.Requirements for Check In: Residents must… 1. Have a Housing contract 2. Show proof of insurance or must purchase NSU’s Insurance 3. Have paid the Housing deposit ($500) 4. Show proof of appropriate immunizations 5. Purchase $1300 declining balance plan (for residents in Leo Goodwin Sr. Residence Hall and The Commons) 6. Have completed an emergency contact card 7. Go over the Room Assessment Form (with NSU ID #) with their RAPrior to arriving to campus, residents will be assigned to a specific room. When they arrive to campus,the Office of Residential Life and Housing will check them in. During check in, residents will be giventheir keys, mailing address, and other pertinent information from the ORLH. A. The check in process includes completion of a Room Assessment Form. The RA will have reviewed the condition of each resident’s room prior to their arrival. It is the resident’s responsibility to review the room assessment form. If there are any corrections, the resident must contact the RA within 24 hours of their check in date. B. Residents will also complete an Emergency Contact Form, listing two people the ORLH can contact in case anything happens to them while they are living on campus.Back to table of contents 92

Checkout Procedures I. Contract Dates: A. Rolling Hills Apartment housing contracts run from August 4, 2014 to July 19, 2015 B. The Leo Goodwin Sr. Hall, Commons, Cultural Living Center, Founders, Farquhar, and Vettel housing fall/winter academic year contracts run from August 21, 2014 to May 3, 2015. II. Checkout Instructions: A. When students leave the residence halls at the conclusion of the semester or year, they are responsible for scheduling an appointment with their RA to check out. If residents check out during the semester, they need to make an appointment with their RA at least 24 hours in advance of their departure. At the end of the semester, residents need to make a checkout appointment with their RA one week before the first day of exams. Residents are bound by the terms of the housing agreement, meaning RAs will check them out upon their reasonable requests, but if the timing does not meet the terms of the Housing Agreement, they will still be financially responsible for the agreement period. In addition, residents are responsible for returning their mail keys to the mailroom and filling out the appropriate forwarding address paperwork. B. Residents must check out 24 hours after their last final exam. C. During checkout, the RA will inspect the entire room/apartment and furnishings, record any damages on the room assessment form and in an incident report, and will collect the room and/or external door key(s). D. The last resident to check out of a room/apartment is responsible for the cleanliness of the room/apartment, including the removal of all trash and \"broom cleaning\" the space. III. Improper Checkout:93 An improper checkout charge is $100.00. Common reasons for this charge are: A. Failure to make checkout appointment with an RA within the appropriate time frame B. Asking an RA to be checked out immediately C. Being more than 15 minutes late for scheduled checkout appointment and having made no effort to inform the RA or reschedule D. Failure to remove all possessions from room/apartment at checkout time E. Moving out and not checking out with an RA Back to table of contents

IV. Other Charges: Room key not returned $75.00 Mail key not returned $75.00 Exterior door key not returned $75.00 Extra cleaning $50.00/hour Any room/apartment damages Charged according to cost of repairsV. Abandoned Property:If a student leaves belongings in his/her room upon check out, these objects will be assumed to beabandoned and may be discarded. This policy is in effect if a student is removed from or leaveshousing willingly, regardless of whether or not s/he has checked out. If a student leaves a largeamount of property in his/her room, every effort will be made to contact the student with theinformation available. If the student does not claim the property with 48 hours of attempt tocontact, the belongings may be placed in storage or discarded. The student will be responsible forall moving and storage fees. The University reserves the right to discard items in storage at anytime. Back to table of contents 94

Consolidation Process The Office of Residential Life and Housing reserves the right to consolidate students who do not have roommates. If a resident has a vacancy in his or her (single double, double, triple, and quad) room, he or she must choose one of the following options: 1. Stay in the room and find someone who is also alone to move into the vacancy. 2. Move into another residence hall space with someone of your choosing who has a vacancy in his or her room. 3. Stay in the room and buy out the current room. The resident must not discourage students seeking a room change from moving into the vacancy. If residents fail to participate in the consolidation process, they will be subject to judicial action and their student accounts may be put on hold for failing to comply with the consolidation policy. The room charge will be changed and pro-rated daily according to the date of the room change.95 Back to table of contents

Facilities Procedures IMPORTANT •When submitting a work order BE SPECIFIC. Physical Plant needs to know the exact location, parts neccessary, and size of the repairs needed. The more they know, the faster they will be able to get something fixed.I. Maintenance Request/Work Orders: The online work order system is used for all maintenance, custodial and grounds requests. Once a resident informs his/her Resident Assistant of a maintenance repair, the RA is responsible for submitting an online work order request to the Physical Plant, accessible under the Housing tab on SharkLink. Area Coordinators will provide username and password login information during training.If there is an emergency during the week after 4:00 PM or on the weekend, the RA must first submita work order and facilities IR and then call Public Safety (ext. 8999) to page a Physical Plantemployee. Emergency work orders (i.e. toilet not working, leak, broken air conditioning, etc.) will becompleted within a 24 to 48 hour time span. Routine work orders (i.e. lights, broken furniture, etc.)will be completed within 4 to 7 days.The online work order system generates a work order immediately. Upon its receipt, the PhysicalPlant will email back a copy of the work order. Each RA is responsible for following up withresidents to ensure the work order was completed.After the time frames listed above have passed (depending on the seriousness/nature of the workorder and the time of year), RAs may call ext. 8800 to check on the status of the work order. To dothis, RAs will need to provide the work order number. Do not place a new work order (double workorders are frowned upon at the Physical Plant). To identify whether or not a work order has beenplaced for a specific incident, you can search the page by choosing “review work orders” and lookingfor listings for the same room. Please keep your Area Coordinator informed of incomplete workorders through your weekly reports. During your one-on-one meetings with your AC, you willdiscuss work orders reported in your weekly report.II. Placing Work Orders: To get to the Work Order page: 1. Log into SharkLink and click on the Housing tab 2. Click on “Physical Plant” under the work order links section 3. Click on “Maintenance” and log in with the username and password provided to you by your ACSubmitting a Work Order1.Click on “Add New Request” located in the upper right corner Back to table of contents 96

2.Click on the folder icon to select the building you are placing the request for a.Type in building name, hit enter b.Click the “Select” button on the left hand side once you have chosen the correct building 3.Fill in the information for the work order (floor, room/space, brief description, work description) 4.Save by clicking “Save New Record” in the upper left corner 5.Close the window by clicking “Close Window” in the upper right corner III. Other Requests: A. Phone Area Coordinator will contact Telecommunications for the following issues: 1. Bad jack 2. Line connection problems B. Cable 1. If residents have problems with cable connections, they need to contact their AC directly 2. DO NOT SUBMIT A WORK ORDER FOR CABLE! 3. If cable is out in all buildings, first submit an IR, and then contact the SSOC. The Director of Housing and Residence Life will follow up with the cable provider. C. Laundry Facilities 1. If a washer or dryer breaks in the laundry room, do not submit a work order 2. RAs and staff must place a work order through Mac Gray for laundry. Access is available on SharkLink under the Housing tab. 3. Once the request is submitted for laundry facilities, you and your AC will receive a confirmation email. When the work is completed, you will receive a follow-up email.97 Back to table of contents

Example of a Proper Word Order RequestBack to table of contents 98

Judicial Philosophy and Process Philosophy It is the University's philosophy that students are responsible adults. Our students are responsible for knowing and maintaining university rules and policies. The university staff is responsible for enforcing regulations in order to maintain an environment that is safe and conducive to study, but it is to our students’ advantage to avoid problems before they begin. An attitude of \"How does what I'm doing affect others?\" will build a community of residents who regulate themselves, therefore, ensuring that everyone's rights are protected. If policies are violated, students will go through an educational disciplinary system. Each student at the University and in the residence halls are part of a community. It is therefore necessary to set forth some basic responsibilities in the form of policies, rights, and responsibilities, which require compliance for the welfare of the University community. Any violation by a student of the Residence Halls or University policies may result in sanctions listed in this chapter. All students residing in the Nova Southeastern University residence halls and their guests are expected to abide by all policies and regulations outlined in the NSU student handbook and the Residential Living Guide Addendum. Residents are also responsible to be aware of any changes made to policy throughout the year. Notifications of changes to the NSU Student Handbook or the Residential Living Guide Addendum will be communicated through the on-campus mail or e-mail system and the most updated copy of The Residential Living Guide - http://www.nova.edu/reslife/forms/resguide.pdf and NSU Student Handbook http://www.nova.edu/studentaffairs/forms/studenthandbook_2014-15.pdf can be found on the NSU website. General Processes Violations of the Residential Living Guide or University policies are called to the attention of the Office of Residential Life and Housing and/or the Office of the Dean of Student Affairs. The student will be sent a letter notifying him/her to schedule an administrative judicial meeting within a specific time frame. Meeting(s) are held with the appropriate University official and will result in University action. The sanctions may be applied individually or in combination as appropriate to a given case. In all instances, an alleged violation of the policies can expect attention to the case and the student is presumed not in violation until found in violation. In preparation of the Administrative Judicial Meeting • After reviewing the incident report decide who will be charged for an alleged violation and which Policies will be addressed. • Create a folder for the students involved labeled with the Last Name, First Name, N# and date of incident in our Residential Life Judicial folder on the Residential Life share drive. Save a copy of the incident report to this folder.99 Back to table of contents