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CUSTOMER DETAILS:Customer Name: ______________________________________________________________________________________________Postal Address: _______________________________________________________________________________________________________________________________________________________________________Tel.: ________________________________Mobile Numbers: ________________________________ Email id: ______________________________________________________SERVICE LEVEL AGREEMENT: (Please tick as appropriate)Type of service : Silver Gold Platinum Special*Silver : Single service in a month with basic features. All consumables to be purchased separately by the customer.*Gold : Two services in a month. Will include fish food and Live bacteria in the service contract. All other consumables to be purchased as necessary by the customer.*Platinum : Four services (plus 1 in case of emergency) in a month. Will include fish food & all consumables required for the tank maintenance on an annual basis.*Special : Will be tailor-made service level agreement per customer.



CUSTOMER DETAILS:Customer Name: ______________________________________________________________________________________________CC*GoldPostal Address: _______________________________________________________________________________________________________________________________________________________________________Tel.: ________________________________Mobile Numbers: ________________________________ Email id: ______________________________________________________SERVICE LEVEL AGREEMENT: (Please tick as appropriate)Type of service : Silver Gold Platinum Special*Silver : Single service in a month with basic features. All consumables to be purchased separately by the customer. : Two services in a month. Will include fish food and Live bacteria in the service contract. All other consumables to be purchased as necessary by the customer.*Platinum : Four services (plus 1 in case of emergency) in a month. Will include fish food & all consumables required for the tank maintenance on an annual basis.*Special : Will be tailor-made service level agreement per customer.



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General Instructions for the tank to Customer1. Feed the fish lightly such that they finish it in 15-20 seconds at every feeding instance. Do this atleast twice or three times in a day. Special instructions for your tank will be provided.2. Do NOT overfeed or underfeed.3. Please check if water is flowing from the tank to the filtration and back on a 24x 7 basis. If this is not working inform us immediately.4. Ensure that tank gets no direct or too much of indirect sunlight5. If a fish is observed to be not eating inform our executive.6. If a fish is observed with white spots (such as salt particles on the fish) inform us.7. All equipments must be working8. Lighting period must be as instructed for your tankTIPS:1. Feed good quality and variety of fish foods2. Enjoy feeding your fish with your family3. Basic cleaning of skimmer and glass cleaning with tools provided can be a fun activity4. Don’t scratch the acrylic5. Don’t use Colin or such glass cleaning liquids to clean your tank6. Use only the cloth provided to clean it7. If you still decide to clean the tank from outside, use luke warm water with mild handwash and use microfiber cloth to clean the tank from outside.8. Ensure no soap or dirty hands get in the water.