THTESOIANSBTIDEOEIUNRR’GSIGSAUMGIDRHE EOASTTA handbook on how to giveevery hosted guest their verybest South African experience.
2
CONTENTS CHAPTER ONE 4 CHAPTER FIVE 44 DO’S AND DONT’S 5 GUIDE YOUR GUEST 54 6Attitude, Love and Respect SA A - Z Tips for SA Tourism Staff 58Etiquette, Take Control Essential Contacts Learn about SA, After the Hosting 62 CHAPTER SIX CHAPTER TWO 8 TGCSA 64 KEY SEGMENTS 10 12 About TGCSA Next Stop: South Africa The Wanderluster CHAPTER SEVENCentre of Gravity Consumer LILIZELA CHAPTER THREE About the Lilizela Awards KEY EXPERIENCES IN SOUTH AFRICA CHAPTER EIGHTScenic Outdoors 15 CRISIS COMMSCultural Roots 16Wildlife Safari 17 Hosting Crisis Comms Coastal Beach 18City Lifestyle 19Active Adventure 20 CHAPTER FOUR KNOW YOUR COUNTRYIntroduction to South Africa 22 • Eastern Cape 24 • Free State 26 • Gauteng 28 • KwaZulu-Natal 30 • Limpopo 32 • Mpumalanga 34 • North West 36 • Northern Cape 36 • Western Cape 40 3
ATTITUDE Do smile. Always be friendly and helpful. Always be welcoming and have fun. Be sympathetic and sensitive to the guest’s background (i.e. religion, lifestyle and beliefs). Be available to your guest 24 hours a day. Always maintain a professional manner when in the company of guests. Don’t talk down to your guests. Don’t ask for upgrades just because you work for SA Tourism. Don’t show favouritism on a trip, share your attention equally among all guests. Don’t abuse your power or privileges during a hosting. LOVE & RESPECT SA CHAPTER ONE Always be positive and enthusiastic about SA. Be professional at all times as you represent South African Tourism and your country. Show an interest in guests’ backgrounds and cultural nuances and always share positive experiences about South Africa. Don’t speak about politics, religion or give opinions that could negatively impact the perception of SA. Don’t invite personal friends on official trips. DO’s AND DONT’s4
ETIQUETTE Don’t swear or use foul language in front of guests. Always introduce your driver or site guide to your guests. Don’t show anger or frustration in front of guests. Don’t shout at hotel staff or guides when you experience challenges. Don’t leave the dinner / lunch / breakfast table before your guests as this is considered impolite (politely excuse yourself if you have a particular issue that needs your attention). Don’t get too personal with your guests. Don’t drink more than one glass of wine/beer per day. Don’t talk about religion and politics. Don’t discuss (gossip) a “difficult guest/s” with other guests in the group. Always show interest in your guests’ conversations. Don’t be rude to your guests, tour guide and or any third parties you might encounter.TAKE CONTROL Be flexible should itinerary changes be required (weather conditions, technical problems). Solve small issues immediately on a trip before it explodes later and causes serious disruptions. Do sort out problems quickly and discreetly. 5
LEARN ABOUT SA Do tell your guests facts about SA. Run through the inclusions and exclusions of the itinerary to make sure that guests have a clear understanding of them. Do review the itinerary with your guests whilst on the hosting and remind them of upcoming activities. Take time to explain to guests about the importance of keeping to the stipulated times whilst allowing for a little flexibility. Always follow up on queries or questions when an immediate answer is not possible. Do dress according to the relevant activities you are embarking on. If asked, inform your guest on the general standard for tipping • Drivers and guides are normally discretionary. • Porter @ R10,00 per bag. • Waiter and waitress @ 10% of the total cost of the bill. Always read up and learn more about what the different provinces have to offer. Make sure your guests are always informed about pick-up and drop-off times, where to meet, the programme for the next day. AFTER THE HOSTING Do compile a full report post the hosting and be sure to include feedback to the product visited.6
NSSA Wanderluster Centre of Gravity Consumer CHAPTER TWOKEY SEGMENTS
NEXT STOP: SOUTH AFRICA (NSSA) The traditionally wealthier, experienced, international traveller, usually 40 – 60 years old. Seeking natural beauty and authentic cultural experiences. Luxury and comfort are key, and they prefer independent or small group travel. Safety is an important consideration, with safari being a big drawcard.8
9
THE WANDERLUSTER Urban professionals aged 25 – 40 who generally don’t have children. They have considerable travel experience and are looking for experiences centred on nature, culture and adventure, and have an interest in the urban vibe. More drawn to emotional appeal of a destination rather than the practical needs of NSSAs. More positive about South Africa in every market than any other segment, but they also want to travel the world.10
n 11
CENTRE OF GRAVITY CONSUMER The Centre of Gravity Consumer has three key travel needs: they want to learn and explore; to experience unique destinations; and take time out to relax. Learning and Exploration Consumers want to learn more about their surroundings by broadening their horizons. They want to explore culture and customs, gain personal growth, experience things first-hand and take the time to reflect on their experiences. Uniqueness and Relaxation These consumers want to go on holiday, relax and have fun. They want to try something new that breaks the routine of their day-to-day lives, while giving them the chance to recharge. This includes discovering and experiencing the best attractions their holiday destination has to offer. Finding out what is unique about the destination is important to them.12
n 13
CHAPTER THREEKEY EXPERIENCESIN SOUTH AFRICA Now that you know who you’re talking to a little better, you’ll have no problem recommending your unique traveller to some, if not all, of South Africa’s six key experiences. This will assist you when having conversations with your hosted guests.14
OUSTCDEONOICRSAncient landscapes, pristine PLACES OF INTERESTbeaches, never-ending Cape Agulhaspanoramas, magnificent Table Mountainmountain ranges and beautiful Augrabies Fallswinelands – South Africa is Drakensberghome to some of the most Three Rondavelsbeautiful locations in the world. Cango CavesWhether it’s standing on top God’s Windowof the world at Blyde River ClarensCanyon, being mesmerised by Hole in the wallthe Drakensberg Mountainsor immersing themselves inthe culture-rich KwaZulu-NatalMidlands, help our guests seeit all by recommending thebest guesthouses, views andlocations to explore. 15
CULTURAL ROOTS Our vibrant culture is one PLACES OF INTEREST of the many reasons people Cradle of Humankind come flocking to South Africa. Mapungubwe Battlefields They are hungry to learn about Rain Queen Modjadji Forest our heritage, our people and, KZN Route Battlefields of course, our delicious food. Gold Reef City So whether it’s following in Township Tours Mandela’s footsteps, visiting Robben Island cultural villages or enjoying all Kimberley of the wonders on offer at our local markets, make sure you know how to direct our guests to the right places to learn, mingle, dance and enjoy. And remember, South Africa is where humankind started so guests aren’t just guests, they’re family.16
WILDLIFE SAFARIWhile the Big Five may be PLACES OF INTERESTone of South Africa’s biggest Kruger National Parkdrawcards, the unique diversity Pilanesberg Game Reserveof our landscapes means that Mountain Zebra Lodgewe’re also home to thousands Karoo National Parkof other animals – ranging from Hluhluwe–Imfolozi Parkthe small but intimidating Rhino Dwesa Nature ReserveBeetle and graceful giraffe, to Kosi Bayplayful whales and a vast array Addo Elephant Parkof birdlife.So whether it’s scouring thebushveld for game or exploringthe oceans for what lurksbeneath, make sure you canrecommend wildlife attractionsnear you so that our guests cantruly enjoy our wild wonderland. 17
CBOEAASCTHAL When it comes to amazing PLACES OF INTEREST coastal experiences, we have Whale Watching an impressive 2700km worth of Dolphin Watching experiences to offer, and that’s Penguins just on land. Seal Island From the cool Atlantic to the Sardine Run warm Indian oceans, and the Two Oceans Aquarium point where they collide, our uShaka Marine World guests can enjoy it all. All you Shark-Cage Diving need to do is make sure you can point them in the right direction – our playful dolphins, fun-loving seals, breaching Great Whites and the gentle giants of the sea, the Southern Right whales, will do the rest.18
CITYLIFESTYLEEnjoying the sounds in the PLACES OF INTERESTbushveld and sunbathing on Jozi Nightlifeexquisite beaches is a great way to Durban Nightliferelax. But when guests are looking Cape Town Nightlifeto let their hair down and immerse Music Festivalthemselves in the vibrant culture Cherry Festivaland lifestyle of South Africa, there’s Kirstenboschno better place than our cities. Botanical GardenThe bright colours, catchy beats, Rose Festivaltantalising food, friendly smiles and Arts on Mainendless shopping opportunities to Design Indababe found in our cities are every bit FNB Art Fairas exciting as spotting a leopard or Turbine Art Fairdiving with Great Whites. From the Durban JulyCity of Gold to Cape Town, everycity has a unique story to tell andyou, as a member of the tourismindustry, is the best person totell these stories. So stock up onyour knowledge, smile one of ourfamous smiles and help welcomeour guests “home”. 19
ACTIVE ADVENTURE South Africa is a hotspot PLACES OF INTEREST for outdoor adventure and Horse Riding adrenaline-pumping activities. River Rafting Our guests want it all. From Bungee Jump stepping up to the edge of the Surfing in Jeffreys Bay world’s highest bridge bungee Paragliding jump or plunging into a thrilling Orange River Canoe shark-cage diving adventure to Caving experiencing the world-famous Sardine Run or paddling through South Africa’s famous rivers in a white-knuckled rafting activity. Whatever their pleasure, South Africa is an endless outdoor playground that will unlock their sense of adventure. Help our guests tick some items off their bucket list and recommend the best outdoor adventures for them to take part in.20
LIMPOPO NORTH WEST GAUTENG MPUMALANGA FREE STATE KWAZULU- LESOTHO NATALNORTHERN CAPE EASTERN CAPEWESTERN CAPEKNOW YOUR CHAPTER FOURCOUNTRYSo much to do in South Africa. From breathtaking landscapes to buzzing cities, from world-classshopping to live music and nightclubs, South Africa has something for everyone. Even though you maynot have been to every province in South Africa, you might still want to learn about what they have tooffer. This chapter will assist you, as your hosted guests will ask you about all facets of our beautiful land.
SOUTH AFRICA A MILLION NEW EXPERIENCES ARE A SHO’T LEFT AWAY Whether you have travelled to all nine Our culture and lifestyle are unique of our spectacular provinces, or only a – our diverse cities offer a myriad of few, the diversity of experiences in experiences, from buzzing nightlife to South Africa is truly inspiring. And as relaxed sidewalk cafes, shebeens (pubs) a tourism professional, you are in the to shopping malls. It’s our pleasure to perfect position to inspire your guests share the creativity and hospitality that to take a Sho’t Left. South Africa has become known for. South Africa is globally recognised Each of our nine provinces offers so as being one of the most beautiful many activities, from adventures like countries in the world. From thousands bungee jumping to nail-biting shark-cage of kilometres of beaches, towering diving. For those who prefer their holiday mountains, epic deserts to vibrant cities, a little more relaxed, there’s the world’s there’s something for everyone. longest wine route with its exceptional views and gastronomy. Travelling through South Africa’s landscapes, visitors can experience There’s also South Africa’s remarkable surfing or horse riding on some of the historical and cultural sites, like those world’s best beaches (not to mention found on the “Madiba’s Journey” route, pleasant strolls), canopy tours through where tourists can visit Mandela- verdant forests, hiking mountains from inspired attractions, and get a glimpse the Drakensberg to Table Mountain – into our past and the life of the legend, one of the New Seven Wonders Nelson Mandela. of Nature in the world – skydiving, mountain biking, and so much more. This chapter will share some of our favourite attractions with you in each of South Africa is not only beautiful – it’s the provinces, enabling you to give your a uniquely diverse country; a “melting visitors information that will guide them pot” of cultures, where your visitors will to destinations that will make their trip always be warmly welcomed. truly unforgettable.22
9 PROVINCES: Northern Cape, North West, Free State, Gauteng, Limpopo,Mpumalanga, KwaZulu-Natal, Eastern Cape and Western Cape.3rd HIGHEST level of biodiversity in the world.3 CAPITALSPretoria – Administrative / Bloemfontein – Judicial /Cape Town – Legislative.11 OFFICIAL LANGUAGES: English, Afrikaans, Ndebele, Pedi, Sotho, Swati,Tshonga, Tswana, Venda, Xhosa and Zulu.2700 KILOMETRES OF COASTLINE with 45 Blue Flag Beaches.TABLE MOUNTAIN: One of the New Seven Wonders of Naturein the worldROUTE 62: The world’s longest Wine Route.AFRICA’S LARGEST ESTUARY: Lake St. Lucia, part of the iSimangalisoWetland Park on the south-east coast of Southern Africa.THE KRUGER NATIONAL PARK covers an area of 19 485 squarekilometres (7523 sq mi) in the provinces of Limpopo and Mpumalanga.9 UNESCO WORLD HERITAGE SITES: iSimangaliso Wetland Park,Vredefort Dome, Cape Floral Kingdom, Richtersveld, Mapungubwe, Cradleof Humankind, Drakensberg, Robben Island, Khomani Cultural Landscape. 23
EASTERN CAPEWhere else can you surf the world’s visiting the exclusive Shamwari Gamebiggest waves, go on a “Big Seven” safari, Reserve, the Addo Elephant Nationalvisit the hometown of Nelson Mandela, Park, the Mountain Zebra National Parkand bungee jump off the highest bridge or the Tsitsikamma National Park, thein the southern hemisphere? Why, the Eastern Cape offers unequalled game-Eastern Cape, of course! viewing. The diverse Eastern Cape landscape If you live for rugged landscapes and ranges from the dry, seemingly desolate pristine environments, head for the Great Karoo to the steamy forests of largely untamed Wild Coast. Tsitsikamma the Wild Coast and the Keiskamma National Park forms part of the Garden Valley. The Eastern Cape coastline Route National Park of South Africa’s is the country’s longest, with many southern coast. opportunities for adventure-seekers in search of rough-and-ready experiences. Some 800km of pristine coast borders the province, and the fun city of Port A rich heritage that speaks of a colonial Elizabeth claims 40km of it, including past and an ancient Xhosa culture, the some magnificent beaches. region was home to the grandfather of the nation, Nelson Mandela. The Red Port Elizabeth Location Museum in Port Elizabeth Nelson Mandela Bay unites Port offers insight into the fascinating Elizabeth with the inland industrial towns struggle heritage of the province. of Uitenhage and Despatch, and you’ll find a host of historical and cultural The Eastern Cape boasts “Big Seven” attractions in the city. Otherwise known wildlife status: the traditional Big Five – as “The Friendly City”, “PE” is South lion, rhino, leopard, elephant and buffalo Africa’s fifth-largest city and a popular – PLUS the Great White shark and the place to visit, thanks to its unspoilt Southern Right whale. Whether you are coastline and rich cultural heritage.24
LOCAL ATTRACTIONS “Big Seven” destination Addo Elephant National Park The Wild Coast Valley of Desolation The Garden Route National Park Red Location Museum Port Elizabeth Combination of bush and beach Beautiful beaches Bungee jumping and adventure Xhosa culture Route 67 Art Tour Jeffreys Bay Sunshine Coast The Eastern Cape is a paradise for adventure junkies. There’s big game fishing, hiking, quad biking, zip lining and more! The world’s highest commercial bungee jump is found at the Storms River Bridge. The Supertubes at Jeffreys Bay are world-renowned in surfing circles. Key urban areas include East London, Uitenhage and Port Elizabeth. 25
FREE STATE The Free State is a place of wide-open Within a one- or two-hour drive from spaces and true South African Bloemfontein, there is a host of hospitality. It is home to the colourful attractions. The small town of Clarens Basotho culture, as well as a multitude in the eastern Free State is a highlight of outdoor adventures, small towns with and its a short hop away from the attitude, and a unique wildlife offering. Golden Gate Highlands National Park. The Basotho Cultural Village (part of the The Free State is known as the QwaQwa National Park) is one of the agricultural epicentre of South Africa, but finest cultural villages in the country. that’s not all... this province is becoming a sought-after tourist destination. It’s a Moolmanshoek Nature Reserve can laidback part of the world that should be be found in the eastern Free State – enjoyed with a spirit of exploration and a a pristine wilderness area at the foot of love of the unexpected. the Witteberg Mountains. The city of Bloemfontein (known as the Bloemfontein City of Roses) offers a relaxed urban Known for its unique blend of rural lifestyle with a country feel. There are tranquillity and homegrown hospitality, some excellent restaurants, art galleries Bloemfontein is shaking off its laidback and museums. Make sure you watch persona and is becoming a popular a sunset from Naval Hill. Known for its cultural and business city, home to a view over the city, this attraction is in the vibrant mix of nationalities. It’s also the middle of the city that forms part judicial capital of South Africa. of the Franklin Game Reserve where giraffe, buck and ostrich amongst other wildlife can be seen; or visit the annual Rose Festival.26
LOCAL ATTRACTIONS Golden Gate Highlands Bloemfontein – the City of Roses National Park Ficksburg Cherry Festival San rock art Moolmanshoek Nature Reserve The Basotho Cultural Village Small towns and homegrown Art and golf in Clarens hospitality Vredefort Dome Watersports at Gariep Dam and Ash River Franklin Nature Reserve and Naval Hill The Free State is known as a prime watersport destination, including: – The Vaal River (northern Free State) – The Gariep Dam (the largest dam in South Africa) – The Sterkfontein Dam (near Harrismith) Vredefort Dome is 250km in diameter and 10km wide. It is twice the size of the hit that caused the extinction of the dinosaurs. 27
GAUTENG Gauteng may be South Africa’s FIFA World Cup took place, the slick lines smallest province, but it’s the country’s of the Gautrain, and the modern high economic powerhouse. It boasts a rises that form the inner city. wealth of experiences, including cultural and struggle routes, cutting-edge Pretoria is about half an hour’s drive infrastructure, fantastic entertainment from Johannesburg (depending on options, and a host of eco-tourism the traffic) and is the executive capital opportunities. of South Africa. Home to a number of international embassies and the Gauteng includes the major cities seat of South Africa’s executive arm of Johannesburg and Pretoria, and of government, Pretoria is a thriving incorporates one of the province’s metropolis and worthy of a visit. main attractions – Soweto. Head out of the urban centres and you’ll Johannesburg is known for great find the Dinokeng Tourism Route, the restaurants, shopping malls, outdoor Magaliesberg Mountains and The Cradle markets, galleries and theatres, and of Humankind. fantastic nightlife. There are numerous attractions in the sprawling city, Johannesburg is at the heart of this including Constitution Hill, Gold Reef City, enigmatic province. Arts on Main, the Apartheid Museum, Liliesleaf Farm, and artistic hangouts Johannesburg like 44 Stanley. Jozi, Joburg, Egoli, Johannesburg – call it what you like, the City of Gold is South The City of Johannesburg is also known Africa’s epicentre of commerce, industry for its incredible infrastructure – the and entertainment. It’s all big-city flawless architecture of the Nelson attitudes and lots of fun and fabulous Mandela Bridge, the curved lines of the attractions… after all, they don’t call it FNB Stadium where the final of the 2010 “the Big Apple of Africa” for nothing.28
LOCAL ATTRACTIONS Soweto The Neighbourgoods Market The Dinokeng Route Alexandra Township tours Soweto, including Vilakazi Street Constitution Hill Historic buildings in Pretoria Vaal Meander Incredible infrastructure Apartheid Museum Urban living – restaurants, Health and wellness – malls, nightlife a multitude of spa options Soweto offers great insights into the province of Gauteng. Visit: – Restaurants and taverns of Soweto. – Historical sites: the Mandela House Museum and the Hector Pieterson Museum. – Legendary Vilakazi Street, once home to two Nobel Peace Prize winners: Archbishop Desmond Tutu and Nelson Mandela. 29
KWAZULU-NATALThe Zulu Kingdom is home to colourful Durbancultures, fantastic beaches, two World This fun and vibrant city mixes businessHeritage Sites, private game reserves and pleasure perfectly, with its beautifuland vibrant, cosmopolitan lifestyles and beaches, great restaurants, conferenceperfect weather. venues and great vibes. Florida Road is the spot to be when the sun goes down.This is a magical province – one dayyou could be enjoying the beaches and For good fun and great shopping, there’sbright city lights, and the next, you could the Victoria Street Market, as well asbe in wildest Africa in search of a lion superb galleries, malls, theatres andor elephant. waterfront entertainment venues.The north and south coasts provide a Don’t miss out on visiting the variousplayground for families and offer great attractions on offer at the Mosesbeaches and facilities for bucket-and- Mabhida Stadium and uShaka Marinespade holidays. World, known as one of the finest marine parks in the world.The uKhahlamba Drakensberg NationalPark is a World Heritage Site and attractsadventurers from all over the world.The Midlands Meander is a great placefor excellent food and country living, andthe Battlefields is a stark reminderof the harsh historic battles that tookplace here. The port city of Durban is a bustling, vibrant city that easily mixes beach culture with sophisticated urban living.30
LOCAL ATTRACTIONS Moses Mabhida Stadium A family-friendly coastline Zulu culture iSimangaliso Wetland Park The Battlefields uShaka Marine World uKhahlamba Drakensberg Park The Sardine Run Florida Road The Midlands Meander Big Five at Hluhluwe-Imfolozi National Park In northern KwaZulu-Natal, the Hluhluwe-Imfolozi Park is the largest of the province’s game reserves and is home to the Big Five. The Elephant Coast is home to the iSimangaliso Wetland Park – a World Heritage Site. Sodwana Bay is referred to as South Africa’s “Great Barrier Reef”. 31
LIMPOPO Known as the “Great North”, Limpopo For a fun, cosmopolitan time, the capital speaks of ancient lands and prehistoric city of Polokwane is the place to be. treasures. It is home to Modjadji, the fabled Rain Queen, the fascinating relics Polokwane of Makapansgat Valley and the treasures Limpopo’s fast-growing capital, of Mapungubwe, a UNESCO World Polokwane, is a vibrant mix of people, Heritage Site. Limpopo is also home to a places and cultures. It is also the gateway wide variety of nature reserves, including to the Great North and to serious good part of the Kruger National Park. Its times. There are great restaurants, night combination of culture and biodiversity clubs, casinos and places to shop, as well is a formidable one. as museums and galleries. Wildlife and nature attractions are within easy reach. The ancient Baobab tree is the symbol of this province, and if you love the great outdoors and everything to do with nature, then the Limpopo province will not disappoint.32
LOCAL ATTRACTIONS Mapungubwe Limpopo Transfrontier Park Modjadji Cycad Reserve Venda Art Route Haenertsburg Adventure tourism Nylsvley Ndebele culture and art The Waterberg Biosphere (for wildlife and nature) Go game-viewing in the magnificent Waterberg. Visit Nylsvley Nature Reserve – renowned for over 400 bird species. Wolkberg Biosphere Reserve is home to fantastic animal and plant life. Visit pretty towns like Haenertsburg, Tzaneen and Agatha. Venda artists in Thohoyandou are a highlight. 33
MPUMALANGA The name Mpumalanga means “place If history is your thing, then a visit to where the sun rises” and this province Pilgrim’s Rest is definitely in order. is undoubtedly one of South Africa’s Pilgrim’s Rest is a Victorian gold rush tourism hotspots. village and something of a living museum. The little town of Barberton Mpumalanga is home to part of the is also a historic site. The main urban Kruger National Park, and offers centre is Mbombela, gateway to the amazing scenic views, mountains, rivers, Kruger National Park. trout-fishing and birding opportunities, ecotourism, adventure holidays, and the Mbombela rich offerings of the local Ndebele and Mbombela is a bustling business hub in Swazi cultures. the Lowveld, with a range of restaurants, shopping centres, art galleries and There is exquisite scenery to be found entertainment options to keep visitors along the Panorama Route, and camera- (and locals) entertained. Make sure you toting visitors love to visit God’s Window, visit the fantastic Lowveld Botanical Bourke’s Luck Potholes and the Mac- Garden, a green oasis and a must for Mac Falls, all of which offer breathtaking nature lovers. panoramic views.34
LOCAL ATTRACTIONS The Kruger National Park Dullstroom Pilgrim’s Rest Sabi Sands Reserve The Panorama Route Shangana Cultural Village Sudwala Caves God’s Window Ndebele culture Blyde River Canyon Kruger National Park covers an area of 19 485 square kilometres (7523 sq mi) in the provinces of Limpopo and Mpumalanga in north-eastern South Africa. Try adventure offerings like 4x4 trails, quad biking, rock climbing, abseiling, kloofing, mountain biking, horse trails and much more. Trout fishing is a fun option in Dullstroom and Chrissiesmeer. 35
NORTH WEST The North West province offers two combination of colonial and modern fantastic game reserves, a wealth of Africa. For local vibes, Groot Marico is heritage and culture, as well as a variety a great place to explore the tall tales of exhilarating outdoor experiences. It of legendary writer, Herman Charles is also home to the world-famous Sun Bosman. The mampoer (peach brandy) City Hotel complex, dedicated to lost farms in the area are interesting, too. civilisations and modern-day pleasures. Hartbeespoort Dam is an option North West is a rewarding holiday for those who enjoy watersports. destination that offers exciting wildlife Close to Johannesburg and Pretoria, and adventure encounters, as well as Hartbeespoort is the perfect weekend the opportunity to participate in a rich getaway. The Magaliesberg Mountains cultural and historical heritage. also offers outdoor activities and adventures, and a great place to take Next door to the famous Sun City in a hot air ballooning safari. Resort is the Pilanesberg Game Reserve, where visitors can experience the wild Rustenburg is the main urban centre African bush just two hours away from in this agricultural heartland. Johannesburg. The other largely notable game reserve in the North West province Rustenburg is Madikwe Game Reserve, relatively The business hub of the region is close to the Botswana border. The area Rustenburg, the perfect stepping stone is home to the Big Five and is famous for to exploring the attractions of the North its wild dog, spotted hyena, cheetah and West province. Operating at a slower elephant populations. pace than the buzzing metropolis of nearby Johannesburg, Rustenburg Mafikeng is another interesting serves a booming platinum industry and destination in the province, and this farming community. metropolitan hub offers an interesting36
LOCAL ATTRACTIONS The Pilanesberg Game Reserve Harties Cableway Madikwe Game Reserve Sun City Groot Marico The Magalies Meander Hartbeespoort Dam Lesedi Cultural Village Mafikeng Luxury spas in the country Ann van Dyk Cheetah and Wildlife Centre Pilanesberg National Park is home to healthy populations of lion, leopard, black and white rhino, elephant and buffalo – Africa’s “Big Five”. Sun City is the playground of the North West. If offers: – Fantastic hotels, casinos, restaurants and adult entertainment venues. – South Africa’s icon of fun and entertainment. 37
NORTHERN CAPE Home to the ancient San people, the The Northern Cape is a very popular Northern Cape is all about immense destination for adventure seekers and spaces, lunar landscapes, incredible those who love the great outdoors. mineral wealth, unique wildlife and There are numerous national parks fascinating cultures. in the province, including the /Ai/Ais- Richtersveld Transfrontier Park and the The Northern Cape lies to the south Kgalagadi Transfrontier Park, offering up of the mighty Orange River and a unique array of animal and plant life. comprises mostly desert and semi- desert. This province is the largest of Namaqualand is transformed into a all the provinces, yet has the smallest brilliant carpet of wild flowers during population. The Northern Cape is August and September. The region is also home to the last remaining San world famous for its floral beauty, and (Bushman) people, who live in the photographic safaris are popular with Kalahari area. both local and international tourists. Perhaps the province is best known The Northern Cape has some superb for its rich mineral wealth, and there is tourist routes worth visiting, including: no doubt that the city of Kimberley is Boegoeberg Eco Route, Footprints of renowned as the diamond capital of the The San, Kamiesberg Route, Karoo world. In the 1860s, the first diamond Highlands Route, Kimberley Diamond deposits were found there, changing Route, Kokerboom Route, Kalahari the course of South African history. Red Dune Route and Open Africa Today, the Big Hole of Kimberley is a Richtersveld. major tourist attraction. This famous 500-metre-wide, 240-metre-deep cavity Kimberley was dug manually with picks and shovels The bustling town of Kimberley is at the by early diamond miners. heart of the region and definitely worth a visit.38
LOCAL ATTRACTIONS Kimberley Mine Museum Photographic safaris Namaqualand in spring Karoo Erdvark Trail Outdoor adventures The Kgalagadi Transfrontier Park San rock art Upington Wonderwerk Cave The Augrabies Falls Riemvasmaak and the Nama people National Park /Ai/Ais-Richtersveld Transfrontier The Southern African Large Park Telescope The Northern Cape is nature’s ultimate playground for those who love the great outdoors. Find Africa’s second largest waterfall at the Augrabies Falls National Park, a national treasure and one of South Africa’s most dramatic landscapes. 39
WESTERN CAPE The Western Cape is one of South the world’s floral kingdoms, it has the Africa’s premier tourist attractions, and greatest biodiversity, with about 9000 for good reason. It is home to Table plant species, of which an amazing 6000 Mountain, scenic winelands, magnificent are endemic. beaches, world-class restaurants and cosmopolitan lifestyles. Head out of town to the winelands of Stellenbosch, Franschhoek and Paarl. The Cape Town Metropolitan Area Closer to home, there is the village of encompasses sophisticated city life with Constantia. Wine tourism is a major beach playgrounds, forests and exquisite attraction for visitors to the Western nature parks. Nestled in the shadow Cape. of Table Mountain, this city is many things to many people. With its bustling Road trips along the scenic West Coast restaurants, bars and hotels, Cape Town National Park are a firm favourite with offers urban living at its very best. locals and international visitors, as is the scenic Garden Route. A very popular attraction in Cape Town is the V&A Waterfront with its assortment No doubt, the city of Cape Town is a of shopping, eating, entertainment and major highlight on any visit to South sightseeing, all set within a working Africa. harbour. On the V&A Waterfront marina, you’ll find some of South Africa’s best Cape Town hotels as well the Two Oceans Aquarium. Called the “Mother City”, Cape Town is also known as one of the most beautiful For nature-lovers, the Cape Floral cities in the world. Nestling in the Kingdom is a sight to behold. Fynbos is protective lap of Table Mountain, Cape the richest biome of the floral kingdom Town is home to superb restaurants, and takes up a large part of the Cape shops, markets and galleries, and the region. Even though it is the smallest of nightlife on Long Street is legendary.40
LOCAL ATTRACTIONS Cape Town’s cosmopolitan vibes The Winelands Table Mountain The West Coast National Park Cape Point The Garden Route Fantastic beaches Hermanus Robben Island The Cango Caves Roots and culture – Bo-Kaap Table Mountain is Cape Town’s most famous landmark. – Take a quick spin by a revolving cable car to the 1086m summit. – Experience spectacular views of one of the most beautiful cities in the world, and of Robben Island in the distance. 41
................................................................................................................................................................................................................. ................................................................................................................................................................................................................. ................................................................................................................................................................................................................. ................................................................................................................................................................................................................. ................................................................................................................................................................................................................. ................................................................................................................................................................................................................. ................................................................................................................................................................................................................. ................................................................................................................................................................................................................. ................................................................................................................................................................................................................. ................................................................................................................................................................................................................. ................................................................................................................................................................................................................. ................................................................................................................................................................................................................. ................................................................................................................................................................................................................. ................................................................................................................................................................................................................. ................................................................................................................................................................................................................. ................................................................................................................................................................................................................. ................................................................................................................................................................................................................. ................................................................................................................................................................................................................. ................................................................................................................................................................................................................. ................................................................................................................................................................................................................. ................................................................................................................................................................................................................. ................................................................................................................................................................................................................. ................................................................................................................................................................................................................. ................................................................................................................................................................................................................. ................................................................................................................................................................................................................. ................................................................................................................................................................................................................. ................................................................................................................................................................................................................. ................................................................................................................................................................................................................. ................................................................................................................................................................................................................. ................................................................................................................................................................................................................. ................................................................................................................................................................................................................. ................................................................................................................................................................................................................. ................................................................................................................................................................................................................. ................................................................................................................................................................................................................. .................................................................................................................................................................................................................42
CHAPTER FIVEA – Z TIPS FORSA TOURISM STAFFIf you really want to make your tourist’s day, follow these pointers on the specific topicsyou should be informed and knowledgeable about, within your industry.
ACCOMMODATION AIRLINES If you are making accommodation recommendations for the next leg of If a traveller needs information on flying your guest’s trip, there are various websites internally around South Africa, you can that will give you excellent information. point them in the direction of the various Tell your guests a little about the star- airline websites, including South African grading rating system so they can make Airways, Kulula, Mango and British educated choices. Airways. Advise them of a local travel South African Tourism: agent if they need face-to-face advice. www.southafrica.net and the Tourism British Airways: (operated by Comair Ltd): Grading Council of South Africa: (TGCSA) www.britishairways.com www.tourismgrading.co.za Kulula: www.kulula.com South African Airways: SA Airlink and ADVENTURE SA Express flights can be found at It’s your job to know the fun adventure www.flysaa.com options (with costs) in the area and give Mango Airlines: www.flymango.com your guests sufficient information to book Safair: www.safair.co.za an excursion. Know the price of adventure activities and collect brochures to share AIRPORTS with your guests. Know about any timing implications (for example, you have to There are airports in all major cities as be up very early in the morning to go hot well as in the smaller cities and towns air ballooning over the Magaliesberg). across South Africa. For more information For the older guest, have a list of soft on the major airports, visit the Airports adventure options as they may not be as Company of South Africa (ACSA) website: keen to bungee jump as younger tourists. www.acsa.co.za For more information on possible adventures, visit: Dirty Boots Guide: ALCOHOL www.dirtyboots.co.za Ndorfin Event Calendar: www.ndorfin.co.za Be aware that many visitors to South Getaway: www.getaway.co.za Africa don’t drink alcohol for various Go! Magazine: www.gomag.co.za reasons, including religious reasons, so For more adventures, see the “What to make sure you provide alternatives (for do” tab on www.southafrica.net example, if your welcome drink is usually a sherry, ensure that you have a non-44 alcoholic drink available, too). Visitors may also want to know about our wines. Point them in the right direction to learn more about South African wines – the Wines of South Africa (WOSA) website www.wosa.co.za or www.visitwinelands.co.za
are good places to start. Our overseas ASTRONOMYvisitors love Amarula – if they drinkalcohol, why not suggest an Amarula Your guests may be keen on findingon crushed ice? Tactfully advise guests out more about our night skies. Tellwho are going out for a night out on the them about tours to the planetariumtown that South Africa’s drinking laws (in Joburg, Cape Town, and Naval Hill inare pretty strict. Offer them alternative Bloemfontein). Give them informationmodes of transport for getting home late about SALT (Southern African Largeat night after a few drinks (numerous Telescope) in Sutherland in the Northerncompanies are now offering this service). Cape and refer them to stargazing safari tours. There are also some super books ANIMALS on African astronomy available in good bookshops. SALT (Southern African LargeWhat are the places where guests can Telescope): www.salt.ac.zaview wildlife? Know the nearest zoos,nature reserves, game reserves, crocodile BARS parks and lion reserves in the region.SAN Parks (South African National Parks): You need to know the latest updatedwww.sanparks.org news on hot and happening bars and pubs in your area. These tend to close AQUARIUMS at the drop of a hat, so keep up with the trends! Advise guests on how to getForeigners really like our aquariums, there and advise them if there is a coverso have information available for them charge. Find out about the events goingon aquariums across South Africa. on (i.e. if there is a special soccer or rugbyAquariums can be found in Durban match taking place at a nearby bar, or a(uShaka Marine World), Cape Town (Two wine- or, beer-tasting event, etc.).Oceans Aquarium) and Port Elizabeth(Bayworld). For more information, visit: BEER www.southafrica.net We South Africans love our beer and ART SELLERS international visitors are going to need to know a little bit about what is available.Many international travellers would like to Also know where guests can go to drinkbuy local art. You need to refer them to traditional beer or visit SA craft breweriesthe right people, namely art galleries and nearby. For those in Jozi, a visit to the SABreputable art brokers. Is there a place World of Beer is a fun outing.where they can buy art online? They mayalso need to know how to transport an BIRDS artwork back home, so it’s a good idea todo your homework. South Africa has incredible birdlife, so you need to know all the good birdwatching places to go in your province. 45
It might be a good idea to have a few Avis: www.avis.co.za good birding books (on South African Budget Rent A Car: www.budget.co.za birds) handy and let them know about Europcar: www.europcar.co.za the choice birding spots in South Africa, Hertz Car Rental: www.hertz.co.za including places like Nylsvley, the Kruger Tempest Car Hire: www.tempestcarhire.co.za National Park and the Drakensberg. Go Thrifty Car Hire: www.thrifty.co.za to www.birdlife.org.za if you would like to First Car Rental: www.firstcarrental.co.za learn more about birdwatching in SA. CASINOS BUSES AND COACHES For a night out, your guests may want to All major centres have bus services for visit a casino in the area. Let them know short-haul travel in and around the cities what is available. Information on all of and suburbs. (Johannesburg has the Rea South Africa’s casinos can be found on Vaya bus service and Cape Town has South African Casinos’ website: MyCiti). In terms of long-distance travel, www.southafricancasinos.co.za there are a number of excellent bus companies offering cost-effective deals CHARTER PLANES for people to travel around the country. These luxury buses will transport visitors Guests may ask you information about from one major city to another, as well charter planes, so have a few names they as to major tourist areas like the Kruger can contact in order to organise this. You National Park, at a reasonable cost. can even mention a few tour operators There are a number of bus shuttle who can book charter planes for them. services that operate around the major airports and railway stations. CONFERENCING CAR HIRE The meetings industry is thriving in South Africa and guests might need There are numerous reputable car-hire to know about conferencing venues. companies in and around South Africa. Make sure you know the drill in terms of Make sure you know the best deals on great meeting places in your part of the offer in your area and that you have world and/or perhaps hand out a few a list of car-hire companies available. brochures of the top conferencing spots. International travellers need to have their Weddings and events are also pretty big, international driver’s licence with them so do your homework. in order to hire a car. In peak season, businessevents.southafrica.net car hire is at a premium and advanced bookings are advised. CRIME A chauffeur service is available from It is advisable for you to be aware of basic some car-hire companies, and must be emergency procedures in the unlikely booked in advance. event that you are a victim of crime.46
If your guest is a victim, call the police DEVICES emergency number (10111) and briefly Many travellers move around with theirexplain what happened. On a cellphone, laptops and smartphones. If they aredial 112 for emergency services. Please having technical problems, where can you advise them to go? Have the names ofrefer to Chapter 9 for hosting crisis the nearest IT shops handy, or if the hotel has an IT guy you can call on. Guests willcommunications guidelines. generally want to download their images during their stay. Find out the best ways CSI/CHARITIES for them to do this.Should your client wish to know about Where can they buy storage cards?CSI initiatives and worthwhile charities Also, know where the best photographicin order to make a donation, have a list hotspots are. Hosted guests will behandy. A list of South African charities moving around with their mobile phonescan be found on CharitySA: (not cellphones, as we call them here). Youwww.charitysa.co.za need to know where they can buy airtime and advise them of anything they need CULTURAL EXPERIENCES to do to adjust their phones to the local cellphone companies. They might alsoVisitors are looking for experiences they want to use a landline to call home, so it’scan’t get at home, so make sure you know a good idea to advise them of the costsabout cultural experiences and tours in advance. If guests want a local numberthat will give guests some insight into life and to buy airtime, you will need to supplyin South Africa. Find a few reputable tour them with a letter stating that they areoperators, and have brochures and staying at your establishment (proof ofcosts handy. residence for RICA purposes).CURRENCY DIAMONDSOur currency is the rand, which is divided You might be asked about where guestsinto 100 cents. Notes come in R10, R20, can go to purchase quality diamonds, soR50, R100 and R200 denominations and know the reputable jewellers in the area.coins are issued in R1, R2, R5 and 5, 10, www.diamonddealers.co.za20 and 50-cent denominations. Banking Physical Address:hours are Monday to Friday (generally) Suite 102from 9am to 3.30pm and on Saturdays SA Diamond Centrefrom 9am to 11am. Some Bureau de 225 Main StreetChange branches stay open until 7pm Johannesburg 2001and the larger cities have ATMs that Secretary: Joyce Bennettexchange foreign currency. All majorcredit cards are accepted. ATMs are open24 hours a day. We have Value Added Tax(VAT) of 15%. 47
E-mail: [email protected] Africa’s foreign embassies are based in Telephone Number: +27 11 334 1930 Pretoria. Visit the Department of Foreign Fax Number: +27 11 334 1933 Affairs’ website at www.dirco.gov.za for more information on embassies in DIFFERENTLY ABLED TRAVELLERS South Africa. You need to be aware of the needs of EMERGENCIES travellers with disabilities and find the best Keep the following numbers handy: ways of assisting them in being mobile. Police: 10111 A growing number of tourist attractions Emergency Services: 10177 have facilities for the differently abled. Emergency Services from There are also organised tours for those a mobile phone: 112 with disabilities, so make it your business Travel Doctor: 0861 300 911 to find the names of companies that run such tours. EXCESS LUGGAGE Many travellers to South Africa will enjoy DRIVING shopping at our malls and markets, and Non-residents can drive with a driving will have excess luggage to take back licence that’s valid in their own country, home. They will be charged extra for provided it bears a photograph, the excess baggage at the airport. Inform signature of the holder, and that the your guests of the potential excess licence is in English. Alternatively, an luggage penalties and advise them to call, international driver’s licence is required. or visit the website, of their airline. ELECTRICITY EXCURSIONS & EXPERIENCES The South African electricity supply is Here’s your chance to shine! Know all 220/230 volts AC 50 HZ. Most plugs the best excursions and experiences are 15-amp three-prong, or five-amp available in your area, whether its two-prong with round pins. US-made Malay cooking with Tanie Betty or appliances may need a transformer. historical trails through Groot Marico. Most hotels have 110-volt outlets for Guests need expertise to find out what to electric shavers and appliances. do with their precious holiday time. Know Adaptors can be bought at electronics all the best tour operators in the area or travel shops in most shopping malls. so you can tell your guests all about the opportunities available. EMBASSIES Keep a list of South Africa’s embassies EXPORT LAWS available, as you never know when visitors will need to contact their embassy for a You need to know what can and cannot replacement passport, etc. Most of South be exported from South Africa and48
perhaps be able to give your guests some FOOD kind of list, guide or handy website wherethey can find this information. Make it your business to know aboutFor more information on exports, visit the special food requirements of yourExport Help: www.exporthelp.co.za guests. A Muslim guest will eat only meat that is halaal; Jain vegetarians don’t eat FAMILY FRIENDLY root vegetables; and vegans don’t eat any animal products. You need to swot upYour guest may ask you about on these topics to ensure the comfort ofexcursions/places/activities/restaurants your guest. If your establishment doesin your area that are family friendly (i.e. not provide food, recommend Eat Outallow children), so keep a list of these magazine: www.eatout.co.za and Dininghandy. The following sites are a great Out: www.dining-out.co.zasource of information: www.zomato.com/southafricaJozikids: www.jozikids.co.zaDurbankids: www.kznkids.co.za GAUTRAIN CapeTownkids: www.capetownkids.co.za If you’re in Gauteng, have a Gautrain FESTIVALS timetable handy. Know information about closing times of the Gautrain stations andKeep a list of South African festivals basic know-how regarding getting to theso you can advise guests on what is Gautrain. You need to be able to tell yourhappening countrywide at any given visitors the best way to get to and fromtime. Music is an important part of every the airport and the main urban areas.journey to another country, so it’s a good www.gautrain.co.zaidea for you to know about concerts,events, traditional festivals and even who GIFTS the latest big South African rock band is –so your guests can shop for musical gifts Where can your guests buy gifts on theirto take to friends and family back home. holiday – the local market, the hotel giftTo find out about SA events, visit the shop or the nearby cultural centre? It’sevents calendar on the Welcome website: also a good idea to note things like, forwww.southafrica.net/welcome or example, no meats whatsoever can beLets Go!: www.letsgo.co.za brought into Australia from South Africa, whether dried or not, so no vacuum- FIRST AID KIT packed biltong either. Plants and seeds can’t be taken back to Australia either.For minor ailments, know where to finda first aid kit. Note that any medical GOLF emergencies need to be dealt with byprofessional emergency services. Do not It’s not one of the most popular sports inoffer self-medication to any guest. the world for nothing. You need to know the best golf courses around, general 49
information about opening and closing about admission rules and costs are times, dress rules, where guests can hire important. You need to know where the golf gear, etc. nearest public and private hospitals are South African Golf Association: in your part of the world. Have these www.saga.co.za numbers handy. South African Golf Tourism Association: www.sagta.co.za HOT AIR BALLOONING Golf in South Africa: www.golfinsouthafrica.com Guests might want to go hot air ballooning, so know what options are HELICOPTERS available. SA is well known for hot Do you know a company that charters air ballooning. Research the list of helicopters? Any idea where the nearest SATSA tour operators who provide this helipad is? Does anyone in the area do experience. www.satsa.com scenic helicopter flips? Make sure you can recommend these services. LEATHER GOODS Guests may want to purchase leather HIKING TRAILS goods, so do your homework and point them in the right direction. Ostrich Make it your business to know the best leather is a rarity for many visitors, so find hiking and walking trails in your area. out where they can purchase high-quality Organise maps for guests to take with ostrich leather products. them and know the names of reputable guides and tour operators who offer MALARIA hiking trails. For more information on Hosted guests should take anti-malarial hiking trails, visit www.southafrica.net drugs before embarking on their journey into the bush, where malaria is prevalent. HISTORY Other precautionary measures include For guests interested in history, have a the use of mosquito nets, citronella soap list of nearby historical attractions on or spraying mosquito repellent at night, hand, including museums and struggle particularly during summer. Should guests sites. Know the entrance fees and feel that they need further assistance or suggest how guests can get to these expert advice, please refer them to your attractions. For more information on nearest travel clinic or General Practitioner. historic attractions, visit www.southafrica.net MAPS HOSPITALS Guests will want maps of the area, so Know about the private and government make sure you have some available, hospitals and clinics in your area. Details but they may also want maps of South Africa in order to get their bearings.50
Search
