CBA Induction tool - November 2017 final

Table of Contents 3INTRODUCTION 4 41. PHILOSOPHY 41.1 CORE BANKING APPLICATIONS PHILOSOPHY 51.1.1 WHO ARE WE? 61.1.2 THE ARCHITECTURE OF OUR PHILOSOPHY:1.1.3 OUR VALUES: 72. OUR TEAMS AND EXECUTIVE STRUCTURE 93. HUMAN RESOURCES 114. LEARNING AND DEVELOPMENT 11 115. STAFF ENGAGEMENT PROGRAMMES 135.1.1 VOLUNTEER PROGRAMME 135.1.2 SOCCER TEAM ERROR! BOOKMARK NOT DEFINED.5.1.3 FUN COMMITTEE 145.1.4 EE FORUM5.1.5 HEALTH AND SAFETY COMMITTEE2 INDUCTION TOOL | VERSION 2 |JANUARY 2018

IntroductionWelcome to Core Banking Applications (CBA)!Core Banking Applications is an integral part of FNB Premium and the greater FNB Bank.Together, we strive to enable other segments of the bank and FirstRand Group to achieve theirlong-term vision, to grow and innovate the FNB brand.We have a strong owner-manager culture within FNB and as Core Banking Applications, wehave aligned our core values to the FNB to embrace this as the cornerstone of our business andphilosophy.We are a diverse group of highly driven and talented individuals who have a passion for IT,underpinned by a management and Exco team who believe in their teams and empower them todeal with day to day responsibilities.Our largest and most valuable asset in Core Banking Applications is you, our staff, and yourcuriosity to constantly explore, challenge, and innovate our world of technology around us,looking at the “Art of the Possible” within our ecosystem and the FNB ecosystem. Taking our ITsystems to the next level – “Anyone, Anywhere, Anytime, Any device” by re-engineering,automating and leveraging our platforms and challenging the norms.Remember: “It’s not a faith in technology, it’s a faith in people” – Steve Jobs. INDUCTION TOOL | VERSION 2 |JANUARY 2018 3

1. Philosophy1.1 Core Banking Applications PhilosophyCore Banking Applications has structured the architecture of our philosophy around the valuespresented by Premium Segment, FNB and the FirstRand family.1.1.1 Who are We? FNB You are here PremiumCore Banking Applications CBA4 INDUCTION TOOL | VERSION 2 |JANUARY 2018

1.1.2 The Architecture of our philosophy: Process PeopleOur philosophy for CBA is underpinned by 4 pillars. People, Process, Technology andArchitecture. INDUCTION TOOL | VERSION 2 |JANUARY 2018 5

1.1.3 Our Practices •Ownership •Blueprints •Empowerment •patterns and Practices •Velocity •Simplify, Consolidate, Reuse •Small/Cross Functional Teams (<10 People) Architecture Agile & DevOps Automation Integration Testing•Drive Quality •EAse of Integration•Faster Time to Market •APIs•Design for Test •Data Streams•Testing Pyramid1.1.4 Our Values:Values are an integral part of how we live and interact in our daily lives, both at home and atwork. In CBA, our values align to those of FNB and this in turn forms part of our recognitionprogram within CBA and FNB Premium. Working with these values forms the foundation of thesuccess of our business.6 INDUCTION TOOL | VERSION 2 |JANUARY 2018

2. Our Teams and Executive Structure2.1 Executive Structure CEO Exco Architecture Core Extended Workflow Quality Finance & HR and L&D DevOpsApplications Core Process Assurance & Risk Applications Change Management INDUCTION TOOL | VERSION 2 |JANUARY 2018 7

2.2 Core Banking Applications Landscape and Teams8 INDUCTION TOOL | VERSION 2 |JANUARY 2018

3. Human ResourcesPremium Core Banking Applications (CBA) has an empowering owner-manager culture. Ourpeople are critical to the success of the organisation. The FirstRand’s philosophy is to invest inpassionate and committed people by empowering people, holding them accountable andrewarding them appropriately. This is the cornerstone for FNB employee engagement.The purpose of Human Resource Management (HRM) is to guide business on how tostrategically manage people as business resources. This includes managing recruiting and hiringemployees, though our CBA talent sourcing team, coordinating employee benefits andsuggesting employee training and development strategies.We believe that through effective training our employees, CBA can achieve success within teamsand reach their full potential. This plays a role in reduction of external recruitment and makemaximum use of the existing talent and is a cost-effective way for the business to manage itspeople.3.1 The CBA HR team is structured as follows: Human Resources Talent Sourcing Learning and DevelopmentCore Business Applications HR Function: Employee Engagement Employee Wellbeing Performance Management Talent Enablemento Talent and Workforce Planningo Talent Developmento Talent Sourcing Organisational Design and Behaviour Reward and Recognition Recruitment INDUCTION TOOL | VERSION 2 |JANUARY 2018 9

FNB Benefits Employee Benefits  Change Management  Transformation More information relating to human resources policies is to be found on myFNB. 3.2 Employee Benefits Another human resource function is to manage employee benefits as they appear below: Leave Pension Medical Aid Wellness Life Cover Group Personal Accident Cover Personal Health Insurance10 INDUCTION TOOL | VERSION 2 |JANUARY 2018

4. Learning and DevelopmentAt CBA, we encourage people to continuously build their skills and enhance their knowledgebase. CBA invests in the learning and development of its employees by offering financialassistance to employees who seek to obtain or build on a tertiary qualification through variousLearnerships, bursaries and career-building study assistance.Find more information about study funding from the FNB Bursaries Policy.For more information on what is available, you can access our Premium Campus website5. Staff engagement programmes5.1.1 Core Banking Applications - All StarsCBA ALL Stars is our staff recognition programme that acknowledges the exceptionalachievements and contributions of CBA employees. This programme has been developed torecognize and reward people who stand out for their effort, innovation and insight they bring toCBA.CBA All Stars originates from FNBWAY, the FNB Premium Segment All Stars programme, whichaims to recognize the top performers throughout the segment. To learn more about the CBA AllStars, follow this link.To read up more on Premium All Stars and the values that hold it together, access the PremiumAll Stars portal here. INDUCTION TOOL | VERSION 2 |JANUARY 2018 11

5.1.2 CSI – Volunteers Volunteering, as part of the FNB Volunteer Employee Programme is your opportunity as a FirstRand staff member to make a difference in someone’s life, by helping people in need across South Africa. A volunteer is someone like you. Someone who wants to “give something back” to the community without concern for financial benefit. Volunteering is therefore considered a part-time, active job whereby work is executed with devotion, willingness, integrity and in support of your chosen organisation. People give of their time and pool resources to enhance the lives of others and, in so doing, also enhance and enrich the community at large. Kinds of volunteering initiatives include the Vita Nova Centre, five hostels, the Stimulation Centre which focuses on developing the individual skills needed for the enjoyment of a happy and meaningful life, as well as YLED which imparts life skills for success and develops the entrepreneurial spirit amongst in-school learners and out of school youth from historically disadvantaged and urban communities, by up-skilling and preparing them for the future. The FNB CBA Volunteers is part of the FirstRand Volunteer Programme and as such receives financial support for time spent volunteering at a charity and or for funds received through staff donations. All matched funding claims are paid out by FirstRand Volunteers into a FNB Volunteers account to be utilised by the respective committees to support their chosen and beneficiary organisations.12 INDUCTION TOOL | VERSION 2 |JANUARY 2018

5.1.3 Soccer TeamCore Banking Applications is the home to the CBA Soccer Team, captained by Thulani Mkhize.The team players are all from CBA and the team is managed by Refilwe Baloi.The team promotes diversity and inclusion and has opportunities to play in front of family, friends,colleagues and the community. They play regularly against other teams and their colleagues areeager to follow their progress.The CBA Soccer Team represents CBA’s fabric of community identity and pride.5.1.4 Fun Committee“The Fun Freedom Front”The CBA Fun Committee is charged with identifying, organising and providing events andactivities that enhance the social environment of the workplace. INDUCTION TOOL | VERSION 2 |JANUARY 2018 13

The purpose is to foster a cohesive community for the entire CBA. Fun events include desk drops and competitions for Valentine, Easter, Mother’s Day, Father’s Day, Youth Day, Heritage Day, Spring Day and Christmas. 5.1.5 Health and Safety Committee Occupational Health and Safety embraces the concepts of Accountability and Helpfulness to ensure a Safe and Secure Working Environment within Core Banking Applications, FNB/FirstRand. The health and safety of all employees are necessary to ensure the enhancement of productivity and efficiency at all levels and areas. Lack of safety measures can create havoc for the organization and negatively affect the working criterion of an organization. The Committee’s mandate is to devise and implement effective safety procedures to reduce hazards and prevent accidents in the workplace. Employees do believe that safer working conditions enhance their ability to work because they do not feel scared in troublesome situations. Safety in the work force is an important aspect that many organizations of today’s world disregard. Many people face mishaps and accidents in various situations especially due to negligence, recklessness, and carelessness. Many accidents and serious injuries are avoidable and preventable by taking effective safety measures and reducing hazards. The Team consists of: o Section 16(2) Executive o Committee Chairperson o First Aiders (Level 1 and Level 2) o Fire Marshalls o Fire Wardens We have quarterly meetings and compile reports and follow up with FNB Maintenance to make sure anything that is hazardous or seems out of place is taken care of immediately. Our team take their additional roles seriously and we make sure our certification is always up to date or renewed to maintain valid information, also to ensure that Core Banking Applications is fully compliant with respect to:14 INDUCTION TOOL | VERSION 2 |JANUARY 2018

FNB/FirstRand “Risk and Compliance” as well as The Republic of South Africa’s “Department ofLabour”. INDUCTION TOOL | VERSION 2 |JANUARY 2018 15

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