SCS Connection_September 2016_ENG_Electronic

INSIDE: Team Member SPOTLIGHTS - Get to know We Sell Compliance - Raising the bar in the way we do business................Pg. 10 your SCS Team Members........................Pg. 4 SCS Connection Connecting SCS Team Members across North America. One Team. One Goal.September / October 2016Issue #1

Brent’s PERSPECTIVEI’m happy to introduce to you, the inaugural issue of SCS Connection, our new SCS internal magazine dedicated to ourteam members all across North America. Through this new publication, we aim to keep our team members up-to-dateon our business objectives and reflect on our purpose and core values through interesting updates and stories abouteach other and the work being done within our new SCS business division. I hope you enjoy reading our magazine and Ilook forward to your future contributions!It has been nearly a year since the start of the integration of Shred-it into Stericycle, resulting in the creation of Stericycle’snewest business division, Stericycle Compliance Solutions (SCS). Since that time, we have seen many changes within ournew organization and through those changes, SCS continues to lead the pack - offering market-leading solutions thatserve the critical needs of our customers, while protecting our environment. Since our financial strength is significant, weare fortunate to be able to make the investments needed to further grow and improve our business. Our infrastructureand scale allows us to provide best-in class service at the lowest cost, keeping us competitive over the long term. We havea lot, over four billion dollars-worth, of available market runway so our company can grow our existing services for yearsand years to come. Most importantly, we have a company where our core values and the commitment to team memberengagement is essential to who we are and will continue to be, going forward.As we head into the back half of the year, I wanted to take this opportunity to share our priorities and set the stage for asuccessful 2017:1. We will become a world class logistics and service company. Through investments in technology and focus onstandard work, we will achieve new levels of service delivery across all areas of our business.2. We will have a relentless focus on Safety and Compliance. Triple zero: zero injuries, zero collisions, and zerocompliance issues.3. We will deliver organic growth in all channels and areas. By serving as the customer’s trusted advisor, we will help themto protect their business as we grow, both our services and our sites. We have over four billion dollars in growth potentialand with operational and sales excellence, we will deliver ongoing organic growth.4. We have tremendous opportunity to grow via tuck-in acquisitions. We need to streamline how we integrate newteam members, assets and customers into our business without impacting our ongoing operations or initiatives.5. We need to stay committed to team member engagement and on-going development. We live by six core valuesthat guide our relationships and our business. We listen to what our team memberssay and incorporate their ideas on how to continuously improve. By creatingand growing a positive culture where people are excited to come to workevery day, we know that great things will happen. We are a company thatknows its best ideas come from our team members so we know that byinvesting in our team members’ development, we are able to create afoundation for ongoing growth.I would like to thank each and every one of you for your patience andcommitment to SCS over the past several months. There have been manychanges since we began our integration process and your hard work anddedication to our organization has not gone unnoticed. It is only been througha focus on continuous improvement and working as one team across theorganization that we were able to get to where we are today.Best Regards,Brent ArnoldSCS CONNECTION | SEPTEMBER / OCTOBER 2016 2

BLOGCharlie’s Published: August 22, 2016We are approaching a significant anniversary in the history of ourgreat company. On August 23rd, Stericycle celebrates the 20thanniversary of its initial public offering (IPO) and the day Stericyclebecame a public company.The year was 1996 and it was a record for IPOs. More than1,200 companies went public that year and twenty years later,approximately 100 of those companies are still publically tradedtoday. The list of other companies going public in 1996 includesYahoo, Etrade, Alexion Pharmaceuticals, and Abercrombie andFitch. Among all 1,200 companies that went public in 1996,Stericycle ranks as one of the most financially successful companies. Our stock has appreciated over 3,000% sinceour listing on the NASDAQ exchange twenty years ago. Although we never want the stock price to define Stericycle,we are very proud of this accomplishment and will continue to build on our strengths which include: • The hard work and dedication of our team members. Certainly a proud history of One Team. One Goal. • Our Continuous Improvement focus • Not being afraid to try new things • Having a mindset that it is okay to fail, but learn from our mistakes • Living and practicing our core values each and every dayI want to thank those team members, past and present, who have contributed to our success these last 20 years. Welook forward to all of the opportunities that the next 20 years will bring.Speaking about milestones, my wife and I dropped off our oldest child to college last week. Our daughter, Julian, isheaded to the University of Notre Dame. I can remember like it was yesterday when we brought our little girl homefrom the hospital, her dance recitals, soccer games, and school activities. Amazing how quickly time flies by. I knowthat many of our team members from around the globe are dropping off their children to colleges and universitiesin the coming days and weeks ahead. I share in your pride, sadness and joy that these times are bringing to you andyour families.One Team. One Goal. ON THE COVER: Steve Doucette, Plant Supervisor of the Tallahassee Shred-it branch caught OTOG, our SteriBear, making last minute preparations before Hurricane Hermine hit Tallahassee, Florida on September 2nd. After the storm, the only sign that it even existed were some leaves and branches on the ground while every other place in town had major issues. There was even power in the industrial park when everywhere south of the branch had no power for at least three days! Thanks OTOG!3

Team Member SPOTLIGHTSPhilip Moores are addressed and that I’m always thus far? Most looking for ways of improvement. challenging?Operations Manager PM: I have beenEast York Shred-it Branch SCS: What do you enjoy most about excited aboutMississauga, Ontario, Canada your role? the integration PM: I enjoy the daily interaction with and continueSCS: What is your position and how team members and customers. to look forwardlong have you worked at SCS? to all thePM: I have been with legacy Shred-it SCS: What is your proudest moment improvementssince January 2013. at SCS? and combining PM: The proudest moment for me our expertise in our respective areas.SCS: What does your position entail? was achieving an injury-free workplace This will ensure we are number onePM: I am responsible for the daily status for one year! This showed me in the world. So far, I have not foundoperations of the East York and Barrie that we are doing all the right things anything challenging because Ibranches. I ensure all vehicles for our team members. look at challenges as ways to showare operating safely, team members our expertise and develop myare happy and have all the equipment SCS: What are your goals moving management skills even better. Ineeded to complete their jobs safely. I forward? look at challenges like hurdles inalso interact with customers to ensure PM: My goal moving forward is to the Olympics because as we jumpall requests are actioned. further improve my branch operations over them, we get ready for the next to make us one of the top districts in challenge. It helps a person to seeSCS: What would a typical work day the company. their true potential and that they canlook like to you? accomplish anything when they putPM: A typical workday day for me SCS: How do you feel about the their hearts and minds into it. We arewould ensure all operational matters integration? What is the best thing all world champions.Ken Savoia KS: I start off each day with two to Accounts three conference calls. Those are then Healthcare group.Sr. National Accounts Manager followed up with business reviews of I definitely hopeNew Jersey, USA any number of the 28 national accounts to win again this that I manage. year.SCS: What is your position and howlong have you worked at SCS? SCS: What do you enjoy most about SCS: WhatKS: I joined the company in 2010 as your role? are your goalsSenior National Accounts Manager. KS: The most enjoyable part of my job moving forward?Before that, I worked in a management is interacting with customers. Building KS: As I look torole at a major industrial supply relationships is such an important the future, I look forward to maintainingcompany in the US for over 20 years, aspect of this role and I enjoy getting my momentum of always making myessentially in the same capacity as my to know my customers to the point that numbers.current position here at SCS. I create lasting friendships. Not every call is about business – sometimes I call SCS: How do you feel about theSCS: What does your position entail? just to ask about how they are doing or integration? What is the best thing thusKS: I am responsible for managing to talk about their families. far? Most challenging?large national pharmaceutical accounts KS: I have had a great experience sothat generate regulated medical I also take pride in being able to far working with the legacy Shred-itwaste, including such organizations as find solutions to their problems. In National Accounts team members.Merck, Bristol Myers and Johnson & doing so, I’m able to make them look There is a good synergy and we workJohnson. My responsibilities include good therefore creating a trust that well together, often sharing sales calls,contract negotiations, implementation most often results in their continued etc. There are so many opportunitiesand ongoing management of medical business. A win-win for all. ahead for us and having experiencedwaste services. I also manage research some challenge in the past with findingfacilities and large national laboratories SCS: What is your proudest moment new things to sell, we are excited to bethat provide testing and plasma at SCS? able to sell the new services offered byservices throughout the US. KS: My proudest moment happened our shredding business. two years ago when I won President’sSCS: What would a typical work day Club as top performer in the Nationallook like to you?SCS CONNECTION | SEPTEMBER / OCTOBER 2016 4

Customer KUDOS!Read what our customers and fellow team members have been saying about our extraordinary SCS folks!Ottawa, ON, Canada more reps calling on our hospital the help that Cheryl Senese of LQRegarding the exemplary service system with his characteristics.” Sales Support recently gave him inand support that Nicole McGuire, clarifying some changes in pricingFacilities Project Management Northbrook, IL, USA for a customer. Here’s what he hadAssociate at BrokerLink received Amanda Trover, LQ Sales Support, to say:from two of our team members, she is the point of contact for US “I just wanted to shoot you asent us this: Healthworks, a large affiliation that note to let you know how much I has a nationwide footprint. She appreciate Cheryl. She is always“I just wanted to thank Tin Tran, assists them with billing inquiries, so willing to help me out andShred-it Inside Sales Executive, for new site set-ups, scheduling services does a great job with all requestshis help with our needs recently. It and adhoc requests regularly and I submit to her. It is so valuable towas a very quick move and I didn’t is able to turn them around in a have someone like Cheryl to helphave sufficient time to plan ahead timely fashion. Zeny Jones, Director me because I know the job will beso I appreciated his help in getting of Materials Management, US done well and done in an efficientall my boxes and bins cleared out in Healthworks had this to say about manner.”time. I also wanted to mention the Amanda:Customer Security Representative “First, I want to acknowledge Susan Jones-Miree from North(CSR), Ryan McFadden who met Amanda Trover, she is our inside Central Bronx Hospital called tome at the storage unit to clear out representative for non-hazardous get a same day pick-up for their 30all those boxes. It was a record- substance. I want to commend yard, open-top dumpster. Initiallybreaking hot day and I was sweating Amanda for her timely response. our vendor stated they couldn’t getjust watching him. He cleared out She is very helpful and always finds it done, however Cheryl Wedge,so many boxes, packed them onto ways to help us and we appreciate Strategic Account Representative,pallets and moved them into the that. I want to make sure that we was able to escalate the requesttruck. He didn’t complain once, and acknowledge good service when we and ultimately get it scheduled forwhen I commented on it, he actually see it. Please thank Amanda the end of the day. Susan was sosaid ‘hey, at least I don’t have to go for us.” impressed, that she went out of herto the gym!’ What a great attitude way to email back to say this:despite the hard work.”Lexington, KY, USA Working with Carol Clark from the “Cheryl came to the rescue! I amAfter a recent service call at Ephraim Strategic Accounts team, on signing going to let our director know howMcDowell Health in Kentucky, up for email invoicing, Dia Fauss of you handled this!”System Director of Materials Community Healthcare had this to say:Management, George Yatso, shared “Carol was fast, effective and got We received an email from Larrythis with us: it taken care of perfectly! She is Buck complimenting Jennifer efficient, courteous and to the Costello, Customer Service“Your CSR, Scott Marunowski, from point. For someone like me who Representative, on the greatthe Lexington Shred-it branch, is is in the customer service field, I customer service she provided on anreally good! He has great customer know what great service looks like, account recently. He wrote that hisservices skills and everyone seems and this is it. She should be training conversation with Jenni was:to know him in the building. He is others!” “The most professional/courteousalways happy and is such a good CS call I have ever been on”.face to represent your company. If Craig Ott, Regional IntegratedI am thinking of changing a pick up Account Executive, wanted to continued on pg. 10schedule or adding more containers share with us his appreciation forto an area, I almost always consultwith him before making a change asI value his insight. I only wish I had5

Integration UPDATESMarketing Email Conversion All mailboxes that were inventoried by Shred-it IT andBranding included in the project, have now been migrated.As Shred-it® continues its transition in joining the We have begun preparations for decommissioning theStericycle family, we are in the process of determining how legacy Shred-it Outlook 365 email platform and ourthe Shred-it brand and Stericycle brand will be used and engineers are now working with Microsoft to turn offincorporated as part of our service offering. One of our delivery of emails to the old system and adding legacytop priorities is to ensure we retain our dominance in the @shredit.com email addresses to new Stericycleinformation security industry and continue to leverage mailboxes. All inbound emails now flow directly intothe equity of the Shred-it brand. We will provide regular the Stericycle Outlook 365 platform (even emailsupdates regarding rollout schedules and details as they addressed to @shredit.com).become available. We are looking forward to working with Don’t forget to upload your personal photo on youryou during these exciting times and ensure we continue to Outlook profile. This is so important for our cultureprovide our customers with the best service and security as because it makes communication between remote users awe always have. For any questions, please feel free to reach bit more personal. To learn more visit: https://stericycleinc.out to [email protected]. wistia.com/medias/muazzw44of Corporate Email Directory“Think Beyond the Bucket” Campaign All Shred-it team members can now be found in theLaunched in April, this print and digital awareness Stericycle Global Address List. Search by a person’s lastcampaign promotes all of our services, not just RMW. The name first. Legacy Shred-it DLs can be found in the Globalcampaign includes: Print and digital ads, Email campaigns, Address List by searching for “SCS - #” and then findingInvoice stuffers, Package stuffers and a Pop-up ad on the needed group in the search results.MyStericycle.com.To learn more about the campaign, visit:http://www.stericycle.com/thinkbeyond/Technology Services SalesISE Optimization project Continued Cross-Selling SuccessOur team has been working hard to ensure the technology Through the end of July, we are pleased to see that nearlyis in place for these teams. Work completed so far includes 600 Stericycle customers have chosen to add Shred-itthe successful implementation of several technology services and rely on Stericycle for additional “back-officeenablers, including: essential services”! In fact, there are nearly 500 Inside Sales wins and 100 Field Sales wins! Thank you all for the • A new Interactive Voice Response (IVR) system continued efforts! which aids in determining reasons for customer calls. Customer Experience (CE) Update Great news! The Customer Experience initiative has • Cisco/Genesys Call Platform which enables call launched and is rolling out across the regions in North routing rules based on agent availability and skill, America. Once deployed, Shred-it will have a fully including cradle to grave call reporting and live integrated and dedicated North American Customer monitoring. Experience Team. • Salesforce.com – Enhancements have been made Launched: to support a more streamlined sales process, • Midwest region including: Pricing Books, Automated Approval • Northwest region Processes, Cisco/Genesys Integration and • Other regions followed in September. Reservation system integration which allows ISEs to book purge requests without calling the local A special shout out to Todd Wolfe and Matt Aller, their branch to discuss availability and capacity. Currently managers, our new Customer Experience Reps (CERs), our being piloted in three branches. technology team and everyone involved in leading the way and driving the deployment forward.SCS CONNECTION | SEPTEMBER / OCTOBER 2016 6

To date, all new CERs and CE Managers/Supervisors in the Complementing our branch ISE momentum and to furtherUS have been trained in Northbrook, IL. Training will follow support and accelerate purge growth, we are openingin Canada. Field Training for CIC (Customer Interaction two dedicated call centers. They will be embedded inCenter) usage and new processes is being delivered locally current Shred-it legacy locations, Charlotte (August) andand is almost complete. Dallas (September). These centers (along with the existingTo get everyone set for rollout, the CE Team is hosting Northbrook, IL facility) will house additional populations ofRefresher WebEx’s for each region the week before go-live. ISEs focusing on one-time purge services and enable usNew CERs and their Supervisors can also expect a special to provide local oversight, support and training to the ISEscall to get ready and ensure a smooth go-live. housed in those facilities.Where are we headed? In applying Stericycle’s full suite New Customer Care (Retention) Model Aof capabilities and technologies to Shred-it, customers will The Retention Team was introduced in September and willhave access to four channels of choice (Phone, Web, Email expand by Region as the CE project is deployed.and IVR) in three different languages, English, Spanish, and The team will handle inbound customer service requestsFrench and the option to self-serve for simple tasks. that “fall outside a Local Account Manager’s Book ofMore complex issues? Customers will have ready access to Business.” The majority of our customers will be included ina North American Customer Experience team. Additionally, the process, including non-national accounts that are billedto strengthen the partnership between CE and the Field, locally, such as small doctors’ offices, small businesses, etc.every Shred-it region will have a dedicated Regional Exceptions to the process include National Mandated,Field CE Manager responsible for optimizing resolution National Preferred, Regional Mid-Market, Accountof customer issues and ensuring a consistent reliable Manager’s Book of Business, along with most hospitals andexperience. government accounts. These exceptions will continue to beInside Sales Executive (ISE) Continued Optimization handled by the same teams that handle them today.ProjectWe are in the process of training all branch-based ISEs onsome technology improvements that will streamline thesales process, allowing ISEs to sell more business and makemore money!7

BEAT Our Core Purpose To help our customers fulfill their promise by providing solutions that protect people and brands, promote health and safeguard the environment. Our Core Values Those personal behaviors that will not change no matter what else changes in our business: • Integrity • Accountability • One team One goal • Customer first • Continuous improvement • Enjoying our workContinuous ImprovementBeaver Dam, KY, USAThe Beaver Dam, KY site remodeled a bit. The Culture Ambassador,Leneisa Willoughby, said that it has brought cheerfulness to the office. Enjoying our Work Brampton, ON, Canada Congratulations to Rickesha Lawrence (left), Gaganpreet Kaur (center) and Lisa Beauregard (right) from the Customer Service department, winners of a recent Customer Service team-building challenge. They were the only team to successfully construct a freestanding marshmallow spaghetti tower in under 20 minutes.Oakville, ON, Canada 8On August 17th, the Oakville CultureCommittee hosted a fun-filled afternoonat the Oakville Support Center that included a delicious barbequedlunch, lawn games and tons of door prizes.SCS CONNECTION | SEPTEMBER / OCTOBER 2016

SCS Cares!Parkersburg, WV, USAParkersburg Culture Ambassador, Teresa Baldwin, was devastated whenshe saw the horrific flooding that West Virginia experienced in July. Shecoordinated donation efforts with her Stericycle peers and collected water,food, hygiene products, medical supplies,cleaning supplies and clothing thatthey delivered to the impacted areas. Here they are preparing care packets. Birmingham, AL, USA On June 11, the Birmingham Shred-it branch joined together in the fight against heart disease and stroke. The group of 40 team members and and their families walked in the American Heart Association’s annual 5K Heartwalk and raised over $2,000 for the American Heart Association.New Orleans, LA, USAOn August 19th, members of our New Orleans Shred-it team spent theirday helping to prepare and serve food to over 1200 victims of the floodingin the Baton Rouge, Louisiana area. Pictured with one of the volunteers isChad Godbery, Account Manager in New Orleans, (left) and SalesExecutive, Lee Hall, (back right).Northbrook, IL, USA Stericycle Giving WeekCassie Bychowski, Cash Applications MARK YOUR CALENDARS!Clerk (top) and Christy Jezioro,Invoicing Manager (bottom), won During Stericycle Giving Week (Novemberthe Shark Tank Award for the month 3rd to 7th), we will combine our collectiveof July by submitting a suggestion strengths as a company to help bothfor process improvement! our internal and external communities. The goal is that by joining forces, we can create a Stericycle movement where we show what we can do when we come together and to strengthen Stericycle’s philanthropic footprint in the communities where we live and work. Join us and be a part of a celebration of a new tradition of generosity! During this week we will: • Promote and collect contributions to our internal team member hardship program, • Share stories of how the hardship program has impacted team members so far, • Take the time to conduct organized service activities in our local communities. As we lead up to this special week, we will provide ideas and guidance to Managers and Culture Ambassadors so we can make the biggest impact possible.9

Guest ARTICLE Customer KUDOS! continued from pg. 5We Sell Compliance! Northbrook, Illinois, USAA challenge that many industries and VeryLu Rivera, Strategic Accountscompanies face is creating a strong Representative, has played a pivotal role inbelief in and commitment to safety and assisting the LQ Sales Team in landing a newcompliance as a fundamental value. The customer in California. She has been workingtendency is to take a “get it done” type with multiple team members in getting themof approach instead of incorporating the data and setting up new accounts in ordersafety and compliance into each task for the transition to be smooth for both theand job we perform. Companies that do Customer and Stericycle. This is what Shariincorporate safety and compliance into Saracino, a Major Accounts Executive basedeverything they do are not only protecting their employees and in the San Diego area, had to say aboutbeing good corporate citizens, they are also more efficient and VeryLu:provide better service to their customers. “I need to take a quick moment out of my day to say ‘thank you’ for VeryLu Rivera! MyOur core purpose as a company is very much aligned with this: team is working on a huge project and weTo help our customers fulfill their promise by providing solutions have tasked her with a great deal of extrathat protect people and brands, promote health, and safeguard work. She has responded with a smile andthe environment. Not only is this our core purpose but it is what a ‘can do’ attitude every time we comewe commit to our customers every day. We sell Compliance! back to her. She is such a joy to work with, I thank you for her very much! We landed aIn order to achieve this goal, our commitment should be to new account, the South West Navy Region;establish a culture whereby safety and compliance is everyone’s this covers San Diego to Ventura, Yuma andresponsibility. All of us have a responsibility for health, safety and Barstow. The requirements of things we havecompliance. Communication is the key to the success of this needed to present back to them are vast.principle, contributing to the sense of team work which is crucial She is amazing with her response time andin establishing effectiveness and efficiency in all our business units. efforts. This is a three-year deal, worth $1.2 million! Stericycle has wanted this accountSafety and compliance should simply be viewed as a way of for years and we were finally awarded thedoing business. It is management’s responsibility to create the bid. One Team, One Goal is really neededconditions and provide the supervision, awareness and training at a time like this and VeryLu is totallyto achieve zero incidents or violations, which ultimately benefits committed to that!”production, allowing us to fulfill our promise to our customers. Itis important that supervisors and managers take ownership for After a face-to-face meeting with Bensafety and compliance by knowing, supporting and promoting Matthews from Pharmaceutical ProductStericycle’s Safety and Compliance Programs. The way to Development (PPD), Marc Witte, Nationaldemonstrate this is by setting the expectations and leading by Account Manager, was very complementaryexample on a day to day basis. of the work that Letticia Williams from Corporate Accounts, does for PPD. He saidRaising the bar for compliance takes genuine engagement and that she “was fast and very responsive tocommitment from all team members, all working together as PPD’s requests”.One Team, One Goal! Send us your Customer KUDOS!By doing so, not only do we protect our own health and safety We would love to include them in aas well as the company sustainability, but we also fulfil ourpromise to our customers - to protect people and brands, future issue of thepromote health, and safeguard the environment. SCS Connection.Let’s Raise the Bar Together!Let’s Choose Safety and Compliance! [email protected] Submitted by: Jean-Pierre Pepin Director - Safety, Health & Compliance, StericycleSCS CONNECTION | SEPTEMBER / OCTOBER 2016 10

Industry INSIDERKeeping you up-to-date on the latest Healthcare and Information Security Compliance.Reducing Medical WasteStericycle’s own Selin Hoboy was recently interviewed by a writer with Healthcaredive.com, a website dedicated tohealthcare related news, to provide expertise on proper regulated medical waste procedures. Here is the articleshe was featured in:According to a report published by MarketsandMarkets, medical waste management market costs are expected toincrease from $10.3 billion in 2015 to $13.3 billion in 2020. Appropriate waste management would likely have a hugeimpact on those numbers, not to mention the effect it would have on the environment.“The key is ensuring proper waste disposal is easy to follow and that staff are properly trained,” says Selin Hoboy,Vice President of Legislative and Regulatory Affairs at medical waste disposal company Stericycle, Inc. “Equallyimportant is top down management support and reinforcement.”Here are nine ways to reduce medical waste, courtesy of Hoboy:1. Know your state laws. You need to be familiar with state regulations regarding medical waste so you’ll knowwhat is considered “regulated medical waste” (waste that is contaminated by blood, body fluids or other potentiallyinfectious material) versus other types of waste.2. Develop a formal waste management plan. Your plan should include how to properly manage regulatedmedical waste. Share your plan’s goals with staff so that everyone is on the same page. Review your plan at leastannually for potential policy or process changes. Provide staff educating at orientation, periodically thereafter andwhen policy or process revisions are made.3. When possible, use reusable products in place of single-use products. For example, some sharps containersand certain medical instruments can be disinfected and reused. Check to see if products are reusable beforebuying. Also, review your state regulations and the product manufacturer instructions to see if products can beused more than once.4. Use small medical waste containers in patient rooms. Larger containers make it easy for patients and staff to usethem as regular trash bins. When possible, don’t make medical waste containers accessible to anyone but staff.5. Separate “red bag waste” containers from solid waste collection containers. “It is easy for staff to drop items inthe wrong bin when they are side by side,” says Hoboy.6. Color code containers to help ensure appropriate separation of wastes. For example, use red containers for“red bag waste” and green containers for recycling.7. Post signage. Place signs throughout the facility that describe the type of waste that can be put into eachcontainer. “Visual reminders and pictograms help your staff and patients understand your policies better and dothe right thing every time,” Hoboy says.8. Make sure pharmaceuticals and chemotherapy agents are being disposed ofappropriately. Educate staff on the importance of not putting unused pharmaceuticalsor bulk or trace chemotherapy waste in red medical waste bags. Those items shouldbe separated for proper treatment (e.g. incineration) according to state regulations.9. Conduct waste audits. Do periodic spot checks to see if medical waste is beingdisposed of correctly and that your plan is being followed. Share your findings with staffand provide retraining, if necessary.Source: Julie Henry, Healthcaredive.com, July 12, 201611

About our MAGAZINEThe SCS Connection is an exciting new bi-monthly magazine developed for all Stericycle Compliance Solutions team membersacross North America.We want you to be a part of it! We invite you to send us your submissions and photos. Note that submissions are subject toediting however, and due to space limitations, we may not be able to accommodate all submissions.Submissions should be sentto us in a Word file, with separate photos in .jpg format.If you have questions, concerns or feedback OR if you would like to suggest a story idea, feel free to drop us a line at any time! [email protected]