2021 Member Guidebook

Member Guidebook | 1MEMBER GUIDEBOOK

2 | The Credit Valley Golf and Country ClubWelcomeWelcome to the Credit Valley Golf and Country Club. We are so happy that you have chosen us as your ‘second home’. At Credit Valley, we are proud of our culture as a fun and friendly Club. Our members are passionate about their golf and passionate about their Club.We are truly blessed with a property that unites breathtaking scenery with a consistently challenging championship course. The course combines tight fairways with large and fast undulating greens which are always maintained to the highest standards.In our sprawling Clubhouse, you will find a variety of amenities and dining opportunities to meet your needs and exceed your expectations.We understand that joining a Club can be a bit overwhelming at times. Rest assured that the staff are here to help make the transition a smooth one as you navigate through everything and learn new faces along the way.Please take some time to read through this guide introducing you to our Club and several members of our management team. We have included some tips and tricks for navigating our amenities and have also described the details of Club procedures and golf course etiquette. Understanding these key items will go a long way toward making future visits to the Club fun and relaxing.If at any point you have a question, please be sure to reach out to myself or to any member of our management team. We are all more than happy to do whatever it takes to make your experience enjoyable.We look forward to seeing you and those most important to you around the Club for many years to come.Jason HannaChief Operating Officer

Member Guidebook | 3ContactsJason HannaChief Operating [email protected](905) 275-2505 x225Donovan FraserDirector of [email protected](905) 275-2505 x237Chris Bouwers Course and Property [email protected](905) 275-2505 x226Teresa FernandesMembership [email protected](905) 275-2505 x243Michael BinnsFood and Beverage [email protected](905) 275-2505 x244Anna BurnettDirector of Health and [email protected](905) 275-2505 x233

4 | Credit Valley Golf and Country ClubClub HoursSubject to changeClubhouseValley Grill and Members’ Lounge: SUMMER HOURSMonday to Friday 7:00 am - 10:00 pmWeekend & Holidays 6:00 am - 9:30 pmWINTER HOURSMondayClosedTuesday to Friday 11:00 am - 10:00 pmSaturday & Sunday 8:00 am - 9:30 pmMen’s Locker Room SUMMER HOURSMonday to Friday 11:00 am - closeWeekend & Holidays 10:30 am - 5:00 pmWINTER HOURSClosedWomen’s Locker Room SUMMER HOURSMonday, Wednesday, Thursday, Friday 8:00 am - 4:00 pmTuesday 7:00 am - 4:00 pmWeekend & Holidays 8:00 am - 4:00 pmEvenings Service available by pager systemWINTER HOURSClosedRESERVATIONSRecommended: (905) 275-2505 ext. [email protected]: NoneDress: As per Dress Code GuidelinesRESTRICTIONSAge: Members and guests 19 years of age and olderDress: As per Dress Code GuidelinesMonday to Friday 6:00 am - 11:00 pmWeekend & Holidays 6:00 am - 11:00 pm

Member Guidebook | 5Halfway House*ShoeshineFitness Facilities/Swimming PoolProshopThe Proshop will open 30 minutes prior to the first tee time in season.Monday to Friday 9:00 am - DuskWeekend & Holidays 8:00 am - Dusk(Closing subject to member usage)*Hours of operation are dependent on weather and season, and may be adjusted.Monday to Friday 6:00 am - 11:00 pmWeekend & Holidays 6:00 am - 11:00 pmCourse Opening to May 8:00 am - 7:00 pm May to September 7:00 am - 9:00 pmOctober to November 8:00 am - 7:00 pm Course Closing ClosedWeekdays, Weekends, HolidaysJanuary/February/March Hours will be posted April Open to 7:30 pmMay Open to 8:00 pmJune Open to 9:00 pmJuly/August Open to 8:30 pmSeptember Open to 7:30 pmOctoberOpen to 6:30 pmNovember/December Hours will be posted

6 | Credit Valley Golf and Country ClubGolf CourseThe course is open for play, as follows.Weekdays Monday to Friday 7:30 am (May 1 to August 1)Prior to May 1 and after August 1, golf course hours of operation will be posted by the Proshop staff. The first tee will open daily with respect to sunrise and frost conditions. For daily conditions, please check the ‘Member Central’ page of the Club website.Weekends/Statutory/Civic Holidays 6:30 am (Mid-May to the second week of August)Prior to May 1 and after August 1, golf course hours of operation will be posted by the Proshop staff. The first tee will open daily with respect to sunrise and frost conditions. For daily conditions please check the ‘Member Central’ page of the Club website.Course Maintenance DaysThe first tee will be closed when posted, on selected days for maintenance.Please see the calendar on the website. The Golf Committee and Greens and House Committee reserve the right to alter tee usage on select days as approved in the annual Club calendar.Driving RangeEach week the driving range is closed for maintenance on Tuesdays from 10:00 am - 2:30 pm, although this schedule may be adjusted due to weather or scheduled events. During this time the putting greens and short game area will remain open for use.Frost DelaysIn the case of frost delays, the Proshop staff will alter tee off procedures as necessary. Please contact the Proshop staff for your projected tee off time.TournamentsThe tee will be closed, when posted, for scheduled tournaments.Note: Failure to comply with procedures, rules and guidelines set out in this section may result in suspension of playing privileges and/or disciplinary action.Golf Course Hours

Member Guidebook | 7General InformationCode of ConductCredit Valley’s Code of Conduct has been developed with the intention of encouraging a safe, respectful and welcoming Club atmosphere. It is part of the Rules and Regulations of the Credit Valley Golf and Country Club. It establishes clear guidelines and defines what constitutes acceptable behavior to ensure that all members, guests and employees are treated with respect and dignity while enjoying the Club or while at work.The Club deems that all members, upon acceptance to the Club, have given their consent to be bound by the By-Laws and Rules of the Club, both as to restrictions enjoined and the penalties imposed. To achieve the goal of a pleasant and friendly atmosphere, members and guests are expected to respect the rights of other members, guests and staff to provide an inclusive environment free from sexual, racial or religious discrimination, and free from any form of harassment, bullying or verbal abuse. All rules, regulations and policies of the Club should be adhered to including but not limited to: proper golf etiquette; excessive alcohol consumption; non-smoking; adherence to our cannabis policy; and, prohibitions on the use, possession or distribution of illegal drugs. For the complete Code of Conduct, Club By-Laws and potential disciplinary actions, please visit our website.

8 | Credit Valley Golf and Country ClubGeneral InformationDRESS CODECredit Valley combines a rich tradition with a progressive atmosphere that recognizes the contemporary lifestyle of our members. Tasteful and respectful attire is expected in all public areas of the Club. As a courtesy to each other, we ask members and their guests (including children) to follow the guidelines below. Guests should be forwarded a copy of our dress code policy to help eliminate any issues upon their arrival. Please note that the dress code will not apply to the following areas so members and guests arriving at the Club can get to and from their planned activity comfortably:THE FOLLOWING ARE NOT ACCEPTABLET-shirts, cropped tops, tank tops, shirts and sweaters with non-golf slogans, fleece or knit jogging suits short-shorts, cut-offs, tennis shorts or tennis skirts, rugby pants, sweat suits, swimsuits, headgear worn backwards. Logos, slogans, numbers or illustrations on apparel that are not golf related are unacceptable. Denim of any style, athletic shorts falling below the knee, cropped tops, cargo pants or shorts with outside expandable pockets, cut-offs, short-shorts, tennis shorts or skirts, t-shirts, team shirts or sweaters, tank tops, shirts and sweaters with non-golf slogans, jogging or sweat suits and rugby pants.PERMITTED ATTIRE WITHIN THE CLUBHOUSEPERMITTED ATTIRE ON GOLF FACILITIES (COURSE AND PRACTICE AREAS)• Main parking area• Walkway to and from parking area• Members entrance vestibule and hallway• Dress shirts and golf shirts may be untucked if designed to be worn untucked, otherwise shirts should always be tucked in.• Denim is acceptable; however, it must be neat and presentable with tailored fit and finish. It may not be ripped, frayed, faded, tattered or distressed. • Women may wear hats; men may not, except on outside patios.• Open toed shoes/sandals are permitted in all areas for women. For men, these types of footwear are only permitted in the Members’ Lounge or member patios.• Women are permitted to wear tops or summer dresses without collars or sleeves.• Leggings are not permitted unless worn under shorts, skirts or long tunics.• Golf shirts with collars, turtlenecks, mock necks or blade collars. All golf shirts must be tucked in.• Additional note for women: Golf shirts must have a collar OR sleeves, or both. Racerback golf shirts with collars are acceptable. Golf shirts may be untucked, if banded.• Pants (regular or capri) must be hemmed.• Additional note for women: length of golf shorts, golf dresses, skirts or skorts should not be more than six inches above mid-knee or exceed mid-thigh. Leggings may be worn as a layer under shorts, skirts or skorts.• Footwear must be golf specific with soft spikes.• Only ankle socks or sockettes, if socks are worn.• Hats and visors must be worn with the peak forwards.• Lower hallways of the Clubhouse• Locker room areas and locker room lounges

Member Guidebook | 9FOOD AND BEVERAGE MINIMUMCredit Valley imposes a monthly food and beverage All members will be given a member number to use to minimum of $75 per member, each and every month of bill back charges made in the Clubhouse and Proshop. the year. Minimum dates are based on the first letter of a member’s last name as the minimums are split into charges. three periods throughout the month. Surnames A through E: 11th - 10th of the following month month. Interest of 2% will be applied to accounts over 30 Surnames F through M: 21st - 20th of the following days. Should the account not be paid after 90 days, the month Surnames N through Z: 1st through last of the month. In the case when your minimum spend is not met during your specified period, your account will be charged the difference between the charges and minimum required. online bank transfer or by pre-approved payment However, should $1800 be spent (per member) on food through your bank. Credit cards are also accepted, but and beverage throughout the year, your minimum will are subject to a 2.5% service fee when used.stop for the remainder of the calendar year and minimum charges that were billed to your account will be credited Immediate family members may be registered at the back to you.MEMBER ACCOUNT NUMBERSMembers are asked to review their chits and verify their Accounts must be paid on or before the last day of each member will be posted in the Club and may subsequently be expelled from the Club, following the Club’s overdue account policy.Payments to the Club may be made via cheque, cash, Club to use your account number in dining areas without a member being present.CELL PHONE POLICY While at Credit Valley, all cell phones and wireless Smoking is prohibited indoors as well as on all patios on communication devices are to be switched to silent Club property. Designated smoking areas can be found mode. Under no circumstances is the use of these near the entrances of the Clubhouse.devices to detract from other members’ enjoyment of the course, the Clubhouse or the property. Cell phone use is prohibited in any area of the Clubhouse that provides food and beverage service, including the Men’s and Women’s Locker Room lounges. Calls may be completed in either entrance vestibule, or The Club has established a policy that prohibits the use in the designated areas in the Clubhouse. Calls are not of recreational cannabis in any form on Club property, permitted on the driving range; they must be made in the regardless of the legalization of cannabis in Ontario.parking lot.NO SMOKING POLICYILLEGAL DRUGS AND CANNABIS POLICYAll illegal drugs are strictly prohibited on Club property. ALCOHOL POLICYAll food and beverage consumed on Club property must be purchased from the Club. No person under the age of 19 shall consume alcoholic beverages on any of the premises. The Club management and staff reserve the right to refuse service to any member or guest at their discretion. All staff serving alcohol are required by law to adhere to provincial regulations and members are required to abide by this policy and cooperate with management and staff in the enforcement of this policy.HOLE IN ONE POLICYBy tradition, a golfer making a hole-in-one ‘stands’ a drink all around and most golf clubs provide a program to offset the costs that may be incurred by the individual. All assessed golfing members at the Club are covered by the hole-in-one fund program. All golfing members (except Honorary and Junior) are assessed automatically as required to maintain an adequate hole-in-one fund.GRATUITIESTipping or offering cash gratuities is not permitted.

10 | Credit Valley Golf and Country ClubWebsiteOur website contains a wide variety of information as well as the ability to book a tee time, register for a Club event, connect with other members, and make dining reservations. Login information to accessing the member side of our website is provided within your welcome letter to the Club. Each time you log into the website, you will be re-directed to our ‘Member Central’ page. The following headings on the website contain key information as listed below:MEMBER CENTRAL• Calendar• Tee Times• Enter Scores• Online Roster• Account Statement• Change PasswordMEMBERSHIP• Dues• Member Code of Conduct FITNESS• Pool Information• Fitness AppointmentsDINING• Menus and EventsGOVERNANCE• Board of Directors• By-Laws• Club CommitteesGOLF • General Golf Information • Event Registrations• Reciprocal Programs• Proshop Operations• The Academy• Guest Play Restrictions• Course EtiquetteSOCIAL MEDIA:Credit Valley has several different social media platforms to provide additional forms of communication for our members. Our current social media links are:Facebook @creditvalleygolfandcountryclub InstagramcreditvalleygolfTwitter@CVGolfCCLinkedInCredit Valley Golf and Country ClubPlease LIKE and FOLLOW US on our socials!

Member Guidebook | 11Playing PrivilegesPLAYING PRIVILEGES BY CATEGORY*All categories have to follow gender restrictions for match play. Women cannot play on Wednesdays from 12:00 pm - 3:00 pm and Men cannot play on Tuesdays before 10:30 am.FULL UnrestrictedRESTRICTEDWeekdays: no restrictionsWeekends and Holidays: may play after 11:00 amFIVE DAYWeekdays: no restrictionsWeekends and Holidays: no access SPOUSALMonday, Tuesday, Thursday, Friday, Saturday: after 4:00 pmSunday: after 3:00 pmWednesday: no accessBRONZE Monday, Tuesday and Thursday: no restrictionsWednesday: no access between 12:00 pm and 5:00 pmFriday: no access between 12:00 pm and 3:00 pmWeekends and Holidays: after 1:00 pm JUNIOR (AGES 13 - 19)Monday and Thursday: no restrictionsTuesday: access after 1:00 pm (juniors must give way to women playing after 4:00 pm)Wednesday and Friday: access prior to noon, or if accompanied by their golfing parent after 6:00 pmWeekends and Holidays: access after 2:00 pm, or if accompanied by their golfing parent after 1:00 pmYOUNG JUNIOR (AGES 10 - 12 )Allowed on the golf course and the driving range during junior hours if he/she is accompanied by a parent during that time. GUEST PLAYPlease refer to the website for this year’s guest playing restrictions, guest rates and rules under the ‘GOLF’ tab.Guest Check In and Rules: The member is responsible for checking in their guest with the Proshop staff. Please ensure the Proshop knows what type of guest you are bringing and how payment. It is the member’s responsibility to ensure their guest follows all Club rules while they are at the Club.SILVERWeekdays: no restrictionsWeekends and Holidays: may play after 11:00 am GOLDUnrestricted INTERMEDIATE CATEGORIES (AGES 20-39):

12 | Credit Valley Golf and Country Club1. Know the basic rules of golf.2. Be ready to go to the first tee at least five minutes before your tee time.3. Mark your golf ball with your personal mark.4. Identify your golf balls on the first tee. (There is a 2 stroke penalty if you hit someone else’s ball in a tournament.)5. Play ‘Ready Golf’: when you get to your ball, even though it is not your turn to hit, get yourself ready with distance and club selection so you will be ready when it is your turn.6. When arriving at the green, make sure you take your golf bag or cart towards the next tee and away from the base of the green.7. Make sure to rake all bunkers you enter (when applicable in COVID times), replace large divots on the fairways or use a sand container for small divots. Repair your ball marks on the greens.8. Out of courtesy, try not to walk on your fellow competitors’ putting line.9. When you are leaving the green, remember to pick up extra clubs you took to the green.10. Mark your score card at the next tee. If you are the first to tee off, mark your score card after you tee off.11. Keep up with the group in front of you. If they are out of sight, you are playing too slow.Practical Golf Tips

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14 | Credit Valley Golf and Country ClubProshop ServicesMERCHANDISESpecial PricingAll members at Credit Valley are entitled to Member Pricing which is considerably lower than other golf shops and big box stores. We offer a wide variety of clothing, shoes and golf ball brands to meet your every need. If for some reason you don’t see exactly what you are looking for, let the team in the shop know and they will search it out for you.Online ShoppingWhenever you are unable to come to the Club or if you are looking to have an item ready for pick up when you arrive, please feel free to visit our Online Proshop at creditvalley.onlinegolfshop.ca.Corporate MerchandiseCorporate logo goods and apparel are available in many different forms in the Proshop. If you currently get your corporate logo promotional items elsewhere, give us a chance to provide you with a quote. Please contact Donovan Fraser directly or visit the website to view our Corporate Idea Book. In this book you will be able to find many different options in or outside of golf to meet all of your corporate needs. This can be found under the ‘GOLF’ tab on the website.GOLF CLUB FITTINGProper club fitting is the most important part of buying new clubs and is provided to members at no charge. Credit Valley offers a premier golf club fitting experience utilizing the latest Foresight technology and our PGA of Canada Professional staff. We carry the top club brands in golf and can get our hands on anything you might want. SHAFT IDENTIFICATION LABELSShaft labels identify your clubs in case they are lost or misplaced here at Credit Valley or when playing away at another course. The Proshop staff can help with providing these labels for you.HANDICAPSAll golf members have access to the Golf Canada Handicap system. To find out how to obtain a handicap, please contact the Proshop. In this welcome book, an outline of how to post a score is illustrated. A current index is required to compete in all Club competitions.

Member Guidebook | 15BACKSHOP AND CLUB STORAGEMembers have the option of storing their clubs in the backshop from mid-April to mid-November. Our outside services staff will keep your clubs clean and safe and have them ready to go at the staging area if your name is on the tee sheet. If you are coming to the Club to practice, please call ahead and let the Proshop know so your clubs are ready upon arrival.SHOESHINE SERVICESShoeshine services are available during the golf season in the locker rooms. If your shoes require cleaning please leave them in front of your locker with the toes pointing to the locker or standing up with toes down. They should be tagged inside with your locker number and the attendants will help with this. Women’s shoes should be identified with a ‘W’ in front of their locker number to ensure the shoeshine staff return the shoes to the correct locker room.POWER CARTS Power carts are set up and available at the staging area next to the starter. Carts are charged per rider; 3 and 4 bagger attachments are available upon request. Cart prices are posted on our website under the ‘GOLF’ tab.All carts are equipped with a GPS unit which allows the Proshop to know the location of all carts as well as check for pace of play. The GPS units also alert the golfer if they are driving their cart too close to restricted areas such as greens or the river. If you hear the cart beep, please make your way back to the cart path to stop the beeping sound. As you approach greens with your cart, make your way to the cart path at least 50 yards out to protect the turf areas.PULL CARTSThese are set up and available at the staging area next to the starter. Pull carts are complimentary to all members and guests.MEMBER AND GUEST CHECK INMembers are asked to check in with the starter before your round. GOLF PROGRAMMING AND LEAGUESThere are many Men’s, Women’s, Junior and Mixed events at Credit Valley throughout the golf season. Please find all of these events on the golf calendar on the website. POWER CADDY STORAGEThe Club has very limited availability to keep personal power caddies onsite and as a result, we are currently on a waitlist. To add your name to the waitlist, please contact the Proshop. Power caddy storage does have an additional fee attached to it for charging purposes and a winter storage option. Clubs will be cleaned and your power caddy will be charged after use.

16 | Credit Valley Golf and Country ClubGolf EventsHOW TO REGISTER FOR EVENTSEvent registration opens before the season starts. You can register for all events through the website or by contacting the staff in the Proshop. It is beneficial to register for events ahead of time to avoid disappointment if an event is sold out.MEMBER LEAGUE PLAYThere are many opportunities for casual or organized golf at the Club. Based on your interest and/or availability, members may choose to join one or more of the following leagues that run weekly between May 1 and October 15 annually:Women’s Team Play – Tuesday all day (League Registration)Men’s Day – Wednesday all day (League Registration)Seniors’ Day – Friday all day (League Registration)Juniors League – Monday after 6:00 pm (League Registration)MEMBER GUESTS / INVITATIONAL TOURNAMENTSCredit Valley’s Member Guests and Invitational tournaments are premier events that provide an opportunity to bring a guest to our outstanding course and facilities. These events may have a waitlist, but once the waitlist has been used, the full membership has the opportunity, on a first come first served basis, to sign up for the event. Registration takes place online and more information is available by contacting the Proshop.INTERCLUB EVENTSInterclub events promote friendly relationships and competition between Clubs. It also provides our members with opportunities to play other golf courses.OPENING AND CLOSING DAYSMembers’ Opening and Closing Days are fantastic events that provide a beginning and an end to the season’s member events. Both have a fun and exciting format. Both events are handicapped to keep it enjoyable for all participants.CLUB CHAMPIONSHIPSThe Club Championships are great competitive events that allow members to compete with individuals with a similar handicap. There are numerous flights for members to play in based on their handicaps. This event gives members an opportunity to try to play their best under pressure.YEAR-LONG MATCH PLAYMatch play is a fun format that provides one-on-one or two-on-two competitions depending on the type of match play event. There are a variety of match play events to enter, including: gross; net; two-person; and, two-person mixed. This allows us to accommodate as many members as possible, from the highly competitive to those looking for some fun competition.NEW MEMBER DAYNew Member Day has become a great event Credit Valley provides to all of its new members. This is a great opportunity for new members to meet other new members. The professional staff provides a fun format and the Food and Beverage staff cater a great meal to follow.



18 | CREDIT VALLEY GOLF & COUNTRY CLUBCourse EtiquetteEtiquette has always been a big component of the game of golf. Here at Credit Valley we work hard to have our members fully engaged in incorporating etiquette as part of our culture, whether it be repairing divots and ball marks, raking bunkers, or by adhering to our dress code and cell phone policies.BALL MARK REPAIRBall marks, the indentations caused when a ball lands sharply on a soft green, have been ruining good putts since the early days of golf. The majority of the work that goes into maintaining excellent putting surfaces is the responsibility of the greens staff. However, some responsibility is that of the golfer. Please take the time to properly repair your ball marks when playing. A properly fixed ball mark is hardly noticeable following repair, whereas an improperly fixed mark can take months to heal. Unrepaired ball marks not only look bad, but they are a major contributor to bumpy greens.HOW TO PRACTICE ON THE RANGEIn order to maintain great conditions throughout the season, we need your help. When you practice, hit each successive shot from immediately behind the previous divot. You will only take 1” of turf on each swing instead of a normal sized divot of 6 to 8 inches. Practicing in long strips as opposed to random or box divot patterns is not only easier to maintain, but allows more members to practice in the same area.

MEMBER GUIDEBOOK | 19DIVOT REPAIRIf the divot is intact and there is soil still attached, simply replace it in the correct orientation and firmly press the divot into the ground with your foot. Pressing down is important because this establishes good contact between turf roots and the soil, which helps the divot heal. If there are any significant gaps between the divot and the surrounding turf, fill them with divot mix and smooth it with your foot. This will help the turf knit back together. If a divot does not have any soil attached, or if it has shattered into small pieces, it cannot be replaced and expected to heal properly. Filling the divot with divot mix is the best option in these situations. Add mix until it is slightly below the height of the adjacent turf, then smooth the mix and press down with your foot.YELLING FOREIf a player plays a ball in a direction where there is a danger of hitting someone, he should immediately shout a warning. The traditional word of warning in such situations is ‘fore’. The 6th tee can become a bottleneck on the course and it is not uncommon to have more than one group waiting to hit their tee shots. The main reason for this is that the groups on 6 need to wait as the group on 18 passes by after hitting their tee shots. There is a fairly easy way to help this situation. When playing the 18th hole, after teeing off, you should walk or drive your cart down the left side of the hole (along the cart path is ideal). When you get even with your ball, proceed out to it on a 90 ̊ angle. You are far safer the closer you are to the valley wall and those teeing off from on top of the hill will not need to delay playing their shots into the valley.BUNKERSEach season, more hours are spent by greens staff maintaining our bunkers than any other feature on the golf course. Each morning, staff rake out the previous day’s footprints or imperfections to provide the best playing surface possible. If you find yourself in a bunker, please take a moment to properly rake after play to provide the best surface possible for those playing behind you.For complete details on Course Etiquette, please refer to the guide available on the website under the main ‘GOLF’ tab.An example of a large divot.Same divot, properly replaced.An example of a smaller, broken divot.Same divot, properly filledwith divot mix.

20 | Credit Valley Golf and Country ClubINCLINATOR USAGE LocationBehind the 18th green, adjacent to the Halfway House. The top of the device is near the 1st tee and back of the Clubhouse.General UsageAfter completing your round, head to the base of the device, carrying your clubs and electric caddy (if applicable). ‘Call’ the elevator by pressing the ‘Down’ button on the wall. This will engage the magnet to hold the door to the car open. This magnet is on a timer and will release after a minute or when the car is requested to move up the slope. Once inside the car with your equipment, close the car door and press the ‘Up’ button. The magnet will release, closing the outside door and the car will take you to the top of the incline. Once the car has come to a stop at the top of the incline, open the door to the car and the outer door completely to engage the magnet. After you have cleared the car of all equipment, close the car door and press the ‘Down’ button. This will return the device to the bottom of the slope.Emergency ProcedureIn the event of a operational issue when you are not inside the car please let the Halfway House attendant know immediately. Transportation out of the valley will be arranged at this time. If the inclinator becomes disabled while you are in it, please press the assistance button in the car. This will connect to the service dispatcher. Please answer all questions to the best of your knowledge and the service technician will be dispatched promptly. The service number is listed inside the car. If you would like any further information or are having problems, please call the Proshop at extension 238. In the event of an entrapment, it is imperative to wait for the technician to arrive. Do not exit the car in any manner as it is dangerous as the car could resume movement at any time.PACE OF PLAYPace of play at Credit Valley is 4 hours or less for 18 holes. Please ensure you are keeping up to the group ahead of you or let a faster group play through. Helpful pace of play tips are available on the website under the ‘GOLF’ tab by selecting ‘Golf Information’ and then ‘Pace of Play.’STRIKEGUARD LIGHTNING PROTECTIONLightning protection is extremely important at Credit Valley. There are numerous horns and flashing lights around the golf course that indicate when lightning is in the area. There is shelter beside the 14th green, at the Halfway House and at the washrooms between 17 and 18. Continuing play or practice after the horn sounds for lightning detection is strictly prohibited. One long blast signifies that dangerous weather is approaching the Club. All players must discontinue play and seek shelter immediately. The all clear (three short blasts) signifies that it is ok to resume play.

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How to Book A Tee Time OnlineAt Credit Valley we use the GGGolf tee time management system. Our daily tee sheet is created through the use of the lottery system they provide.Members will be able to create a ballot for a timeframe of their choosing up to eight days in advance. The Proshop staff will then run the lottery four days in advance once balloting closes that afternoon. The tee sheet will become live and available after the lottery is complete that evening. Please note that once a tee sheet is live online, you will be able to book any open and available tee times.HOW TO BOOK A LOTTERY (BALLOT) REQUEST OR A TEE TIME1. Log into the Credit Valley website2. Select the ‘MEMBER CENTRAL’ tab• If you are using a mobile device, you can select ‘MEMBER CENTRAL’ in the dropdown menu3. Select Tee Times4. This will automatically take you to the GGGolf online booking system5. From the Calendar you will be able to select the date you wish to book a Tee Time or Ballot for6. Complete all of the information required and save your booking• Time or preferences• All members or guests names• If you wish to enter communication to the Proshop, you can do so by using the notes section• Click save after you have completed everything7. You will receive a tee time confirmation by email 22 | CREDIT VALLEY GOLF & COUNTRY CLUB

HOW TO REGISTER FOR AN EVENTAfter selecting the event you will automatically be taken to the Golf Genius Event Portal.MEMBER GUIDEBOOK | 231. Log into the Credit Valley website2. Select the ‘GOLF’ tab• If you are using a mobile device, you can select ‘GOLF’ in the dropdown menu3. Select ‘Event Registrations’4. Select the category of event you wish to register for5. Select the event you wish to register for 6. You will be able to see the ‘Registration Status’• Click ‘Register Now’7. Choose the type of registration• New, Edit, or Cancel8. Start typing your last name and select your name9. Fill out all the necessary information• Each event will have different items or questions that are required10. To add another player to your registration, click the blue button toward the bottom titled ‘Add Another Member to my Team’11. Once everything is filled out click ‘Register’12. You will receive a confirmation by email

24 | Credit Valley Golf and Country ClubHow to Post a ScoreAt Credit Valley we ask that all golfing members maintain a minimum of 80% handicap posting percentage in order to participate in all Club events and leagues. GGGolf will notify you when a score has not been posted and will give you the option to enter a reason not to post a score. For anyone not wanting to participate in Club events, all you have to do is notify the Proshop that you would like to opt out of the handicap system. More information about the handicap process at Credit Valley can be found on our the website under the ‘GOLF’ tab.Scores can be entered online, through the Golf Canada app or in the Proshop.1. Log into the Credit Valley website 2. Select the ‘MEMBER CENTRAL’ tab• If you are using a mobile device, you can select ‘MEMBER CENTRAL’ in the Dropdown Menu 3. Select ‘Enter Scores’ 4. This will automatically take you to the Golf Canada Score Posting Kiosk• This is how you will be able to enter your scores in the Proshop 5. Select your Golf Canada Account• Click ‘Member Name Look Up’• Type Last Name• Click ‘Find’• Press ‘Select’ beside your name 6. Complete all of the information required and save your score• Home at Credit Valley• Away for Another Course 7. Enter Round Information• Date• Type of Score• Tee and Holes Played 8. Enter your Hole by Hole Gross Score 9. Click ‘Post’ 10. You will then see your updated Handicap 11. Select ‘Return to Start’ to exitTo use the Golf Canada website or the Golf Canada app on your mobile device for score posting, please contact the Proshop to get your login information.RECIPROCAL GOLF Credit Valley has a standing relationship with a number of premier Clubs throughout North America and abroad. This allows our members the opportunity to obtain a tee time set up through the Director of Golf. For more information on any of the programs please go to our website under the ‘GOLF’ tab.

Member Guidebook | 25Fitness and Health ServicesThere are a variety of amenities and services available at the Club to help you reach your fitness and health goals. Our Director of Fitness and Health along with her team are available to provide you with more information, and offer support and guidance in the following areas:• Fitness assessment• Cardiovascular training• Weight training• TPI (Titleist Performance Institute) Evaluation and Programming• Yoga• Aquafit• Nutrition• Use of the pool• Children’s pool parties• Children’s swimming lessons

26 | Credit Valley Golf and Country ClubFood and Beverage ServicesMENUSAll Club menus are available to view on the website.MEMBER ACCOUNT BILLINGValley Grill and Member PatiosThe Valley Grill and Valley Grill Patios operate similarly to any restaurant. The staff will ask for your membership account number when taking orders. At the end of service a bill fold will be presented and you will be asked to review your items and to sign the chit. A copy of your chit will be emailed automatically or you can ask for a copy to be printed.LOCKER ROOMS, HALFWAY HOUSE AND LARGE MEMBER EVENTSTo expedite service, these spaces and events will use manual chits for signing. Please fill in your order on the chit manually and sign the chit. A copy will be emailed to you automatically or you can ask for a copy to be printed.RESERVATIONSMember DiningAt the Club we encourage you to make reservations when dining at the Club, especially on Friday, Saturday and Sunday nights. Weekdays falling at the end of minimum billing periods (10th/20th/30th) can also be extremely busy and require reservations. Reservations can be made in the Valley Grill by calling the Club at extension 342 or by email at [email protected] EventsOur member social events are by reservation only. Reservations can be made with staff in the Valley Grill or by calling the Club at extension 342. Events will also be set up for online booking.Large Group ReservationsTo provide the best experience possible, we encourage larger groups to book a private room with the Catering Department. Groups of 12 – 18 guests will be asked to select from a limited choice menu. Groups larger than 18 will be required to have a pre-selected menu.

Member Guidebook | 27CATERING SERVICESRooms AvailableThere are several rooms that are available for members to book for different social or corporate needs.The Ballroom is suitable for weddings, anniversaries, dinner and dances, large cocktail receptions, large corporate dinners, holiday parties and celebrations of life. The room can accommodate up to 220 people for a dinner and dance and 250 people for a cocktail reception.The Ballroom can be split in half for smaller functions. There are two sides to the Ballroom - the Formal Lounge and the Credit View Room. The Formal Lounge is the left-hand side of the Ballroom and the Credit View Room is the right-hand side. Either side is suitable for large events and meetings of 25-100 guests, including luncheons, dinners and cocktail receptions, depending on your desired room set up.Our smaller rooms - the Boardroom, Al Balding Room and Willows are suitable for smaller meetings, luncheons, dinners and small receptions. Wedding ceremonies can be held on site when the couple’s wedding reception is also scheduled to be held at the Club. The Catering Department will be able to guide you on the best room for your event and provide you with information on member discounts.INQUIRIES When inquiring about availability of rooms, menus and any other information for groups of twelve or more, or for corporate events, please contact our Catering Manager, Victoria Fleming, by calling the Club at extension 266 or by email at [email protected].

2500 Old Carriage Rd, Mississauga, ON L5C 1Y7Telephone: (905) 275-2505www.creditvalleygolf.com