English for Tourism

Dr. Suwat Niyomthai

Overview of presentation• Expressions for tour guides• Tour guide’s Briefing• Giving tourists information about local attractions• Pointing out places of interest• Explaining rules, safety, and etiquette• Ask and answer the questions• Making appointment before starting a tour

Expressions for tour guidesTour Booking and travel agency• Could you help me book a tour to……….• Our agencies specializes in travel to………………..• During the high season, price double.• I need some help with booking a tour.• What tour are you interested in?• What type of tour are you interested in?• We have tours for all interests.• We have a lot of package deal to Japan now.• We can make all the required arrangements for you.

Expressions for tour guidesTour Booking and travel agency• We can arrange your entire trip.• You’ll have to confirm your reservation by next week / the end of tomorrow.• You can upgrade to a four-star hotel ……………for Baht more.• The ticket has to be purchased by Thursday.• Do I need to book?• The flight is full. Jet’s try to find you a seat on another flight.• Is it completely full?

Expressions for tour guidesTour Booking and travel agency• Can I get a stand-by ticket?• Will this be a one-way ticket, or a return ticket / a round trip?• Are you interested in buying travel insurance?• Feel free to contact me anytime.• How much is the cheapest flight to……………….?• I’d like to book a seat to Phuket.• Will I be able to make changes to my ticket later?• What’s the baggage allowance?

Expressions for tour guidesTour Booking and travel agency• We’ve got some great deal on air-ticket to…………….right now?• Will you be travelling alone?• There are no seat available for the date that you required.• First or second class?• Single or return?• Smoking or non-smoking?• Window or aisle?• Front or back?

Expressions for tour guidesTour Booking and travel agency• Seat, berth or private cabin?• Would you like an upper or lower berth?• Economy class or business class?• Cabin or seat?• How many people are travelling?• Is there a flight to Krabi?• When is the next flight to Phuket?• How long is the flight?

Expressions for tour guidesTour Booking and travel agency• What is the flight number?• You can check in at gate number five.• Can I change the flight?• Excuse me, is there a flight to Chiang Mai on Tuesday?• Is there a flight to Chiang Mai leaving around 5 o’clock this evening?• Can I take the flight around 5 o’clock?• How much does it cost to go to Sydney?

Expressions for tour guidesTour Booking and travel agency• Can I reserve a place?• Is this a direct flight?• Is this seat taken?• Where can I hire a car?• How much is it per hour?• Would you be interested in renting a car while you are here/there?• How much is the car rental?• Does it include insurance?

Expressions for tour guidesTour Booking and travel agency• Please check the oil and water?• How long can I park here?• Does this road lead to the museum?• Is this your first stay in this city?• What types of things would you like to see?• I think that is a good place to start.• Do you have any ideas of what you would like to see?•

Expressions for tour guidesTour Booking and travel agency• Have you ever visited our city before?• We do have tours like that.• Which tour are you interested in?• Did you enjoy the tour / trip / days?

Expressions for tour guidesTour Guide’s Briefing• Hello everyone. My name is……………………….• I’d like to welcome you to…………………………..• The bus ride to your hotel will take about……………..minutes.• Right now, I’d like to take a minute to familiarize you with the area.• I’d like to discuss some safety precautions.• Please remain seated until we reach our destination. Welcoming customers

Expressions for tour guidesTour Guide’s Briefing• Please understand that it is against the law to get drunk in public.• Enjoy your vacation, but do drink responsibly and do not drink and drive.• Let me introduce you to Miss Leena.• I’m glad to see you again.• It’s a pleasure to serve you.• Have a pleasant stay here. Welcoming customers

Expressions for tour guidesTour Guide’s Briefing• You can walk into town and enjoy shopping / great meals.• This is a beautiful, quiet city where you can relax and feel very safe.• There you will also enjoy entertainment and dancing.• There you will also enjoy your stay here. Describing location

Expressions for tour guidesTour Guide’s Briefing• Our tour offer a variety of special discounts depending on your travel plans.• There will be a short information session at 1 p.m. in the lobby of the hotel tomorrow where you can learn all about of these offers.• We recommend that you don’t purchase items from street vendors as they are not always 100 percent reliable. Introducing special events and offers

Expressions for tour guidesTour Guide’s Briefing• Please take my advice and allow our tour company to book all of your day trips and activities while you are here.• If you have any questions during the tour, please raise your hand.• I apologize for my voice today as I have a bit of cold. Introducing special events and offers

Expressions for tour guidesTour Guide’s Briefing• If you need to exchange money, please use a bank or currency exchange boot / bureau de change.• We don’t recommend exchanging your money at the hotel.• Some restaurants will accept dollars, but you are better of exchanging your money to pay with Thai Baht.• If you prefer, you can always use your credit card.• If you want to get around the city, we recommend that you take the sky train / meter taxi. Offering advice

Expressions for tour guidesTour Guide’s Briefing• If you decide to take a taxi, make sure the driver uses the meter.• If you need me to speak up or slow down, please let me know.• We recommend that you only carry essentials in your purse and leave everything else at the hotel.• We recommend you only keep a small amount of cash in your wallet.• Don’t forget to bring your voucher for a free coffee in the hotel lobby. Offering advice

Expressions for tour guidesTour Guide’s Briefing• You are permitted to have a beverage on the bus, but please do not eat any food.• The driver has requested that you throw all of your garbage in the bin at the front on your way out.• If you are all finished looking here, we will continue on with the tour.• You won’t be able to catch a taxi here. Offering advice

Expressions for tour guidesTour Guide’s Briefing• You have to go to a taxi - stand.• The water is safe to drink.• Don’t buy anything from the street vendors.• You may have to save some spending money because we’ll be visiting the shopping district this afternoon. Offering advice

Expressions for tour guidesTour Guide’s Briefing• We’re going to be pulling up to the hotel in just a few minutes.• Please sit back and enjoy the view of the ocean / park on the left / right hand side of the bus as we enter the city.• Please sit back and enjoy the bus tour.• I ask that you remain in your seats until we have come to a complete stop. Closing remarks

Expressions for tour guidesTour Guide’s Briefing• (name)……will be meeting us to help you with your bags.• Please double check to make sure your bag has been taken off the bus.• On behalf of (name of tour company), have a wonderful vacation in……………………………….• I hope to see you tomorrow.• I’m glad to see you all arrived safely.• Feel free to contact me anytime. Closing remarks

Expressions for tour guidesGiving tourists information about local attractions• Many tourists attractions are in the city’s historical centre.• The old town has some beautiful example of Romanesque architecture.• The architecture of this building is typical of the Renaissance Age.• The temple / part of the town is known for its magnificent wall murals.• The government named this old city as a heritage site last year.

Expressions for tour guidesGiving tourists information about local attractions• It is so exciting to see new places, isn’t it?• This place (name of place) used to be the capital of our country.• All of the antique furniture has been professionally restored.• A tsunami devastated this area 2 years ago.• It’s a two-hour tour.• All of the major sights are marked on the map.• The Water Park is our most recent attraction.

Expressions for tour guidesGiving tourists information about local attractions• The walking tour departs from the tourist information office every hour until 7.00 p.m.• Go straight for about 500 meters, and then turn right on to Main Street.• Turn right at the next light and then go straight for about 15 minutes.• It’s very close; you can easily get there on foot.• Thee are no buses, so you’ll have to take a taxi / cab.• On your right you’ll see (name of place)………

Expressions for tour guidesGiving tourists information about local attractions• The Royal Palace is very far from here.• It’s on the other side of the city.• The entrance fee is……………Baht.• The museum charges a small fee for adults, but the children go in for free.• We will meet in the lobby at 8 a.m. sharp.• We are going to visit the National Museum where you can see many types of art works.• I’ll give you each a map so you can follow along as we walk.

Expressions for tour guidesGiving tourists information about local attractions• You may not take photographs here, but you can purchase postcard.• The last ferry departs at 4 p.m., so please make sure you don’t miss it.• This place was the summer residence of King Rama V.• The city has many beautiful tree-lined avenues.• This monument honors the soldiers who died during the war.

Expressions for tour guidesGiving tourists information about local attractions• The climate here is tropical.• It’s hot all year and it rains a lot.• The Grand Palace is one of Bangkok’s landmark.• The gift shop has many great souvenirs, such as hand-made products etc.• You will see there are many more eateries to choose from when we head to the restaurant district.• Keep in mind that this is the business district so the merchandise here may be expensive.

Expressions for tour guidesGiving tourists information about local attractions• There is plenty of live entertainment down at the waterfront.• If you want to drink/dance/see a movie while you are here, the entertainment district is off to your left.• We will close the tour with a view of the city at sunset.• There you can find all of your conveniences from suntan lotion to shampoo.

Expressions for tour guidesGiving tourists information about local attractions• The locals are usually happy to show tourists around.• Every Sunday there is a walking street here.• I hope you enjoy the beautiful scenery and surroundings including the botanic garden.• if you climb to the top of the tower, you’ll get a beautiful view of the city.• You can find beautiful handmade jewelry in that shop.

Expressions for tour guidesGiving tourists information about local attractions• Let me update your itinerary to reflect these new changes.• There are many historical sites and a variety of artifacts in Ayudhaya and Sukhothai.• Ayudhaya is a world heritage site.• There are many varieties of seafood in our province.• You can see Thai classical dancing and Lanna culture here.• We are very pleased to show you a Thai shadow show, Nung Ta Lung.

Expressions for tour guidesGiving tourists information about local attractions• Krabi is famous for a variety of activities – canoeing, diving, caving and rock climbing.• Hong Island in Krabi is a good place for sightseeing and snorkeling.• I recommend you to see a sunset at Ao Nang.• If you have an emergency, call 1669.• On Phu Rua, you should keep yourself warm.• On the ferry to koh Samui, you should wear a life vest.

Expressions for tour guidesPointing out places of interest• In front of you is…………………..• On your right/left, you will see………………..• Up ahead………………• As we turn the corner here, you will see……………• In the distance……• If you look up, you will notice…………………• Off to the north……………………….• Look to the east…………….• To your west………………….

Expressions for tour guidesPointing out places of interest• In a few minutes we’ll be passing……..• We are now coming up to……………….• As you will see……………• You may have noticed………………• Take a good look at…………….• I’d like to point out………………..• Keep your eyes open for……………….

Expressions for tour guidesExplaining rules, safety, and etiquette• For ladies, don’t wear shorts in a temple or a place.• When visiting temples, women particularly should wear long skirts or trousers, have their shoulders covered, and should not wear sandals.• All Buddha images, large or small, ruined or not, are regarded as sacred objects. Hence, do not climb up on one to take a photograph.• Always remove your shoes and hat when entering temples, and do not sit with your feet toward the Buddha images. Explaining rules; Dos and Don’ts