Buyers Guide

at ® RE/MAX 200 RealtyEach office is Independently Owned and OperatedBUYER’S GUIDE Created by: Abby Nelson Realtor® / Team Leaderwww.GreatHomesinCFL.com

2 Abby Nelson’s Great Homes Group TABLE OF CONTENTS Mission Statement............................................................................ 3 Meet Our Team.............................................................................. 4-5 Core Values........................................................................................ 6 Accolades & Awards......................................................................... 7 How We Work................................................................................... 8 Working with a Single Agent vs Team........................................... 9 RE/MAX.®.......................................................................................... 10 Our Client Pledge............................................................................ 11 The Realtor®Difference................................................................... 12 The Process....................................................................................... 13 Let’s Talk Details..........................................................................14-15 Items Needed................................................................................... 16 Call Us When You........................................................................... 17 VoicePad........................................................................................... 18 FAQ.............................................................................................. 19-20 Writing an Offer............................................................................... 21 The Home Inspection..................................................................... 22 Moving Checklist............................................................................ 23 Questions to Ask Your Realtor®................................................. 24-25 Buyer Loyalty Agreement............................................................... 26 Client Reviews................................................................................. 27

When Life Moves You,® We’re Here to Help! 3Our ®MISSION StatementTo provide you with exemplary service that inspires you torefer us and come back to us When Life Moves You® .Our VISIONHONESTY PERSONABLE & PROFESSIONAL SERVICEWe will always be honest and ethical in everytransaction. We will always tell you what you We pride ourselves on our personable approachNEED to hear, even if it’s not what you WANT to and we will ALWAYS treat you in a professionalhear. manner.GOOD COMMUNICATION ADVOCACYWe will make sure to effectively and consistently We will strongly advocate for your best interestcommunicate with you from day 1 to closing and throughout the transaction.beyond!TIMELINESS EDUCATIONWe will endeavor to return every email and No question is too big or too small. We love tophone call in a very timely manner. teach and we love to learn!OUR GOAL IS TO EXCEED YOUR EXPECTATIONS EVERY STEP OF THE WAY! We will never forget that quality of service, honesty, loyalty, understanding, accountability and creativity are what make us so very different from the average real estate team.

4 Abby Nelson’s Great Homes Group Meet Our Team Working from House Hunting to Closing:ABBY NELSON REALTOR®/ TEAM LEADERAbby has called Central Florida her home since 1999. Since then, Abby has been has been named as one ofShe attended Rollins College where she majored 5 Star Magazine’s top agents for customer service,in Spanish, was a member of Kappa Delta, and has consistently been named as one of Orlando’s Hotwas a successful member of the crew team. After 100 Agents since 2010, has been featured in Orlandograduation, Abby continued her studies in Australia Style Magazine’s “Beauty and Brains” article, as welland New Zealand while deciding on a career path. It as being named one of their top 10 Agents in thewas during this time that Abby made the decision to May 2015 Edition. Her reputation even earned her amake her mark in real estate, and she bagn her career feature in the Wall Street Journal! Abby has also beenas a Realtor® in 2004. recognized with many accolades and awards by RE/For the first four years, Abby partnered with a more MAX international for her accomplishments.experienced agent, learning, honing her negotiating Abby is ahead of the curve with her emphasis on highskills and gaining valuable experience. Working mainly tech marketing strategies and meticulous attentionwith buyers in a seller’s market, Abby quickly set to detail. She has developed a computerized trackingherself apart and was named “Rookie of the Year” by system and a dedicated client service team which hasher RE/MAX office in just her first year. allowed her to not only maintain her business but seeWhen her mentor moved into the commercial arena it increase significantly without any drop in customerin 2008, Abby took the opportunity to create her own service, which is the hallmark of Abby’s businessteam, just as the housing market was peaking. When philosophy.the market corrected she realized the need to diversify Abby Nelson’s Great Homes Group has become one ofher business model and developed systems to sell REO the premier real estate teams in Central Florida, offering(bank owned) and short sale properties in addition to experience, local knowledge, cutting edge technologyher well established traditional sales portfolio. During and effective marketing as well as 100% dedication andthis down time in the real estate market Abby and her commitment to their ever growing clientele. Abby’steam went against the trend and successfully closed excellence has given her a steady referral source, withover 170 transactions in one year. many of her repeat clients dating back to her start in 2004. She prides herself on her persistence and commitment to do everything necessary and ethical to best represent every customer in every transaction. Abby, assisted by her team, continues to increase her customer base and enjoys taking on new challenges. She uses her ever-expanding knowledge, experience and exceptional marketing and organizational skills to continually develop better systems that allow her to work with buyers and sellers on a large scale while maintaining, and indeed improving, the above average customer service that is the cornerstone of her reputation in the industry. In the dynamic Central Florida real estate market, conditions can change quickly. Anticipating and adapting to these changes is how Abby ‘Berkowitz’ Nelson has set herself apart in the Orlando area and has become a leader in the industry.

When Life Moves You,® We’re Here to Help! 5 JASON ALLEN BARBARA GUEST IVAN GUTIERREZ NAHID MORADIREALTOR® /BUYER SPECIALIST REALTOR®/BUYER SPECIALIST REALTOR®/BUYER SPECIALIST REALTOR®/LISTING SPECIALISTHaving been born and raised in Barbara is a licensed Realtor® A recent graduate of UCF, Ivan is Nahid is a graduate of CentralWinter Park , Jason’s intimate and one of our lead buyer’s energetic, ambitious, and already Missouri State University and hasknowledge of the area gives him agents, specializing in active- making his mark in the Central lived in the Orlando area sincea distinct advantage over most ly and aggressively finding the Florida market. Ivan already has 1989. She is resourceful, knowl-agents. His top priority is going perfect home for our customers. several closings under his belt due edgeable, and truly cares aboutbeyond the expected to deliver Barbara has been licensed since to his great customer service skills. her clients’ needs. When Nahidan exceptional and fully satisfying 2004 and focuses on working lists your home, rest assured shefull-service real estate experience with buyers. will do everything she can to sellfor home buyers. it as quickly as possible for the best price.LYN GARNEAUCLIENT CARE COORDINATORClient Care Coordinator Lyn is especially qualified for her unique position. Her extensive customer service and human resources experience, inaddition to her Master’s degree in education, allows Lyn to communicate and relate to our clients and ensure that they know they are always a partof the Great Homes Group family!HEATHER BOWDENLEADS MANAGERHeather is our inside sales assistant, she plays the important part of coordinating all of our incoming leads, confirming that they are qualified andconnecting them with our buyer specialists. Her work helps us assure that all showings of our listings are for serious potential buyers. Heather helpsus get your listings in front of the right people!JOANNE TAYLORTRANSACTION COORDINATOR | OFFICE MANAGEROffice Mom & Baker, Joanne’s job is to take your property from accepted contract to successful closing, ensuring that all buyer’s lender, title andclosing deadlines are met. She also handles the day to day office responsibilities and enjoys the challenges of both positions.JAYNA LOUGHLINLISTING COORDINATOR Jayna is a long time resident of Central Florida and proud Florida Gator! She brings a wealth of experience to the team with over 15 years in the mortgage, finance and real estate fields. Jayna’s caring and empathetic attitude, as well as her superior attention to detail, ensures that our sellers are in very good hands from the moment the listing agreement is signed!When life moves you®, call the powerful real estate servicesprovided by Abby Nelson’s GREAT HOMES GROUP and prove to yourself the above are not “blowing smoke” words but are the factual statements of a true professional.

6 Abby Nelson’s Great Homes Group Our CORE Values TEAM We celebrate the victories and support each other in our failures THE BUCK STOPS HERE We are responsible and accountable on all levels COMMITMENT We persist without exception; we have a decided heart KNOWLEDGE IS POWER We seek wisdom; we will learn from othersBUSINESS SRTIGAHTITSETOICUS LIVING We choose to be ethical, humble and honest in all situations2015 THRIVE2014 We exude confidence & positive attitudes 46% OPEN CHANNELS Ut tempor elementum magna Thumb eget vehicula. Pellentesque Name We communicate effectively and often lacinia porttitor nunc sit amet 17% COMPASSION2 6 % laoreet. Nullam vel. 1W5e%have a caring 22% lea3rn9 %to forgive Thumb Pellentesque quis ultrices turpis, sed posu- Name heart; we ere purus. Curabitur tortor orci, congue quis MOMENTUM quam eget, porttitor consequat nulla. Morbi ornare varius odio sit amet pharetra. Phasel- We take action; we strive to do better today ltuhs naonn uwltreiceds iqduayme, svittaeersdcealyerisque lorem consequat auctor. Ut vehicula, elit eu BELIEF efficitur ullamcorper, mi odio pellentesque justo, et dictum tortor sem a est. Vestibu- We have faith that we can reach beyond our lluimm mitasgna, eget laoreet odio pretium ac. Proin sodales vestibulum magna, sit amet TIME IS OF THE ESSENCEThumb finibus erat imperdiet ut. I Thumb Thumb Thumb WNaemeoptimiNzaemoe ur timNea;mperoducNtaivmiety matters

When Life Moves You,® We’re Here to Help! 7ACCOLADES & AWARDS Abby Nelson has been the recipient of Abby Nelson was listed as one of the Top Abby Nelson was featured as one of the TopOrlando Magazine’s Hot 100 Realtor Award: Agents in the Top Agent Magazine 2013 10 Professionals in Orlando in the Orlando Style Magazine 2015 2010 - 2016 Abby Nelson was listed as one of the Orlando’s Beauty and Brains Professionals in Orlando Style Magazine in 2013Abby Nelson was recognized as one of TOP· 250 Teams • Wall Street Journal Top 25O Teams by Transactions Sides America’s Best Real Estate Agents Abby Nelson was recognized in the ranking at number 179 in 2016 by RealTrends in partnership Wall Street Journals 2011 with Zillow and Trulia Top 25O Teams by Transactions Sides ranking at number 179Abby Nelson was recognized for earning RE/MAX 200 Realty is consistently ranked onmore than $3 million in commissions and the Real Trends list of 500 Largest Brokers in seven years of service with RE/MAX the U.S. for sales volume and numbers of transactions

8 Abby Nelson’s Great Homes Group This is How We Work EXPERIENCE • A LEADER IN CENTRAL FLORIDA REAL ESTATE SINCE 2004 • 60 TRANSACTIONS MINIMUM PER YEAR SINCE 2009 • RANKS 99% FOR CLIENT SATISFACTION SURVEYS • AFFILIATED WITH RE/MAX 200 REALTY, FAMILY OWNED & OPERATED FOR OVER 30 YEARS AND THE #1 RE/MAX BROKERAGE IN CENTRAL FLORIDA EXPOSURE • TEAM OF SPECIALISTS AT YOUR SERVICE • FULL UNDERSTANDING OF THE AREA AND COMMUNITIES • PROVEN TRACK RECORD • UP-TO-DATE ON MARKET TRENDS • ACCESS TO TOP AGENT REFERRAL NETWORK RESULTS • OVER $100,000,000 IN CLOSED TRANSACTIONS • RE/MAX 200 REALTY IS #1 IN VOLUME AND TRANSACTIONS IN CENTRAL FLORIDA • RE/MAX 200 REALTY IS RANKED #41 FOR THE MOST PRODUCTIVE COMPANY IN THE RE/MAX NETWORK AND RANKED #22 BY NUMBER OF TRANSACTIONS • WE ARE CONSISTENTLY RANKED AS THE TOP SALES TEAM FROM RE/MAX 200 REALTY • WE HAVE HANDLED OVER 900 CLOSINGS ($140M+) • WE HAVE 114 CLOSINGS ($22M+) FOR 2016

When Life Moves You,® We’re Here to Help! 9SINGLE AGENT vs TEAM ®

10 Abby Nelson’s Great Homes Group

When Life Moves You,® We’re Here to Help! 11PLEDGE TO EVERY CLIENTUnsurpassed service is our goal. As we help you buy your new home wewill commit ourselves to make the home-buying process as easy andconvenient as possible. Throughout the process, we will: - Initiate and maintain continuous communication with you.- Carefully analyze your needs, remaining sensitive to your special requirements. - Familiarize you with you to current market conditions. - Provide helpful community data. - Explain local real estate practices and procedures. - Provide information on financing alternatives. - Carefully analyze the entire inventory… of homes on the market. - Provide information on selected properties that meet your needs. - Avoid wasting time. - Professionally show selected properties. - Explain the process of offer presentation. - Carefully review the offer to purchase. - Conscientiously facilitate the negotiations. - Explain post-purchase activities and responsibilities. - Follow up on post-purchase activities. - Keep in touch with you after moving day. We will fully dedicate ourselves to makingyour dreams come true . . . one day at a time!

12 Abby Nelson’s Great Homes Group THE IMPORTANCE OF HAVING A REALTOR® With the age of the internet, there is no doubt that consumers have access to more real estate information than ever before. However, when it actually comes down to home selection and navigating the contract to closing process, you need a field professional who has your best interests in mind to help guide you, offer advice, solutions, knowledge, and expertise on one of the biggest purchases/ investments of your life! If you needed surgery, would you do it yourself or consult a qualified doctor? The point is, when there is much to lose or at stake, you need a trusted professional by your side. Meeting with your Realtor® at his or her office BEFORE you start looking at homes offers many advantages: You get to know your Realtor® and they get to know you. Good rapport makes for a smooth, successful and enjoyable buying experience. A market overview will often times save you time and money by knowing which houses to see and which ones not to see. Your Realtor® can set up specialized property searches so that you will constantly receive the most accurate and up to date listings available direct from the MLS database. You can ask questions and become educated about the things that are most important to you before putting pen to paper. Your Realtor® can help you get pre-qualified for a mortgage if you have not already taken that important step. Learn about the other exciting benefits your professional and his or her office offers.

When Life Moves You,® We’re Here to Help! 13THE HOME BUYING PROCESS Here’s a step-by-step look at the home-buying process

14 Abby Nelson’s Great Homes Group GREAT REASONS TO BE PRE-QUALIFIED 1. You will know in advance what your payments will be. 2. You won’t waste time considering homes you cannot afford. 3. You can select the best loan package without being under pressure. 4. There are several finance options to choose from in today’s market. 5. Sellers may find your offer to purchase more favorable if they know in advance of your ability to secure financing. This may make your offer more attractive if you are in competition with others. 6. You will have peace of mind. FINANCING OPTIONS Depending upon the price of the home and/or the amount of your down payment, you may have several options. They include: VA (for military veterans only); FHA (Federal Housing Administration) and Conventional. In addition to these traditional methods, a variety of other creative financing includes USDA Financing, Rehab loans, Owner Finance, First-Time Home-buyer Programs, Loan Assumptions, Lease Purchase. LOAN APPLICATION Abby Nelson’s Great Homes Group can recommend several lenders who have earned our trust and with whom we’ve had good experiences in the past. Preliminary loan application is scheduled with a loan originator. The loan originator’s goal is to expedite all necessary paperwork and information, including ordering a credit report and appraisal of the property. You will need to furnish the lender with the information as outlined on the items needed for loan application page. The information you provide the lender is confidential. The application generally takes place at either the lender’s office or via email. All people who will be on the title as new owners should be present. The application normally takes about one hour. Sometimes, you will be required to pay in advance for your credit report (usually $60-75) and the appraisal (usually $350-450). This is required by the lender to determine that the amount of the loan does not exceed the value of the property. These are normally the only charges required by the lender prior to the closing, although many times these are collected at closing. Your loan originator understands your concerns and is there to help with the approval of your loan. Feel free to ask questions at the loan application about anything that you do not fully understand. Also, you will receive a GOOD FAITH ESTIMATE OF CLOSING COSTS at this time so you won’t have any surprises at the time of closing. Total from loan application to loan, approval averages between 20 and 45 days or more depending on the loan type, market conditions, and/or the complexity of verifying the borrower’s information and qualifications.

When Life Moves You,® We’re Here to Help! 15PURCHASE CONTRACT(OFFER AND ACCEPTANCE)In negotiating the purchase of your new home, the initial step will be to make an offer to purchase. This offershould be in writing and accompanied by your pre-approval letter and sometimes an earnest money check toshow good faith.The offer will include:• The amount you are willing to pay • The amount you will put into escrow• Financing terms • Any personal property specifically included• Loan commitment date • Closing and occupancy date• Other contingencies, including inspections, appraisal, etc.The offer will be written on a standard Board of Realtor’s contract form. If the seller does not accept the initialoffer, we will continue negotiating until agreeable terms to both the buyer and seller are reached. When bothagree on the terms, the buyer completes financing and arranges for inspections. Our team will assist you in theseprocesses. EARNEST MONEY DEPOSITAt the time an offer is accepted on a property, you will be required to make the escrow deposit in the form ofa personal check, cashier’s check or a wire transfer. The amount deposited will be kept with the escrow agentstated in the contract or with the title company closing the transaction. This money represents your sincerityin the attempt to purchase and is fully refundable if the home does not pass inspections during your inspectiontime-line, if your loan is not approved, or if the seller does not meet some other condition of the contract.You should anticipate a minimum of $1,000 for homes under $100,000. In homes above this price range, expectto deposit one to five percent of the purchase price. The check will be made out to the name stated in thecontract. This earnest money will be credited to you at closing as part of your down payment and/or closingcosts, if it exceeds those amounts, the balance will be refunded at closing. TITLE INSURANCEWhen property is sold or refinanced, the lender and/or buyer needs a preliminary title report to see if there areany liens or encumbrances against the property. Items that a preliminary title report show include: • Easements of record • Restrictions, covenants, and conditions • Liens and/or judgments • Exact vested owner of record • Legal description When the sale of the subject property is final and the title company has recorded the necessary documents, they then will issue a policy of title insurance to the new lender and buyer showing clear title to the property.

16 Abby Nelson’s Great Homes Group ITEMS NEEDED FOR A LOAN APPLICATION Employment • Addresses for two full years • Gross monthly income • W-2’s (if available) • Proof of pensions, retirement, disability, or Social Security • Year-to-Date pay stub • If Self-Employed: - Two years of 1040 tax returns - Current year profit and loss statement Creditors • Each creditor’s name, address, and type of account with account numbers • Monthly payments and approximate balances • Amount of child care expenses Banking • Names and addresses of savings institutions • Account numbers for all accounts • Type of accounts and present balances Miscellaneous • List of assets in stocks, bonds, and land • Life insurance cash value (documented if used as cash down payment) • If selling home, a copy of the sales contracts • Social Security numbers for all parties • Veterans Certificate of Eligibility and DD-214 • Cash or check to pay for application fee • Copy of sales agreement • Copy of listing on property

When Life Moves You,® We’re Here to Help! 17 Buying a house can be confusing at times. There can be many different directions and options.But no matter where you find a home you may be interested in seeing; all you need to do is call Abby Nelson’s Great Homes Group for help. CALL US WHEN YOU... SEE A SIGNWe can show you properties listed by any broker in the area.We can also assist you in “For Sale By Owner” transactions! SEE A HOUSE ON ZILLOW, TRULIA OR OTHER These can be another great source to find pocket listings by agents, for sale byowners or homes coming onto the market, but they often have inaccurate information. WE CAN HELP, just e-mail us the property address and the website, we’ll handle the rest!We can show you properties listed by any broker in the area.We can also assist you in “For Sale By Owner” transactions! READ ABOUT A HOUSE IN THE PAPER Just circle the ads, drop off the paper by our office,e-mail us the information or fax to us, and we’ll find out all the details!HEAR ABOUT A PROPERTY FOR SALE Give us a call and we’ll search out the details for you! WANT TO VISIT AN OPEN HOUSE We would love to accompany you to tour a new home; or we have guest passes, just give us a call!WANT TO TOUR A NEW CONSTRUCTION PROJECT By letting us help you with the builders, you get all our services, as well as those offered by the builder . . . without paying more. The builder is paying for you to have representation; the project agent is there to protect the builder’s interest only.

18 Abby Nelson’s Great Homes Group WHAT HAPPENS AT THE CURB... MATTERS! % of home buyers drive by the home they purchase. They want property info at the curb, and they want it on their mobile phones. Our Company has invested in VoicePad,® the real estate industry’s most powerful lead-generating mobile technology... and it all starts at the curb with the “smart sign.” VoicePad mobile technology: Delivers automated property info to home buyers 24-7 by CALL and by TEXT, and offers links to your property’s WEB PAGE. It works on any mobile phone or device! VoicePad Captures the identity of every potential buyer who inquires about your property and delivers it in real time to your agent. On average, 20% of callers will instantly connect to your agent for more info. and these are motivated buyers indeed! (407) 622-4636 x 1212 to register your home

When Life Moves You,® We’re Here to Help! 19 FAQ HOME SHOWINGHow many properties should I plan to see? Typically we will have the most number of properties to see our first day out. The magic number of homesone can remember is 7. However, since we have to schedule the appointments and some might not be ableto fit us in, we ask that you send us a list of around 10 properties. If you would like to see more, that is OK,we can go until you tell us to stop. Don’t be shocked if you fall in love with one of the first homes you see!Where will we meet? As soon as we have the first appointment confirmed, we will send you an e-mail, a text or call you withthe home where we will be meeting. From there you will continue to follow us to the next group of homes.Please remember to fill up on gas and bring change for the tolls if needed.How long does it take to view the properties? The amount of time we spend at each home depends upon your schedule and the amount of interest youhave in that particular home. We average 15 minutes per home and typically allow 5-10 minutes for traveltime depending on how close the homes are. Please be mindful that we might have scheduled appointmentsso we will try to stay on schedule, but if you absolutely love a home, we will do what we can to accommo-date!What if we don’t like one of the homes? If this isn’t the home for you, we’ll skip it. Sometimes when you drive up to a home you just know it’s notfor you. If you don’t want to see this home, let’s move on.What do we need to bring? Please bring some snacks and drinks to keep you energized! If you want, you can bring a camera. You willalso want to bring a pen to take notes. We will print the MLS sheets for all of the homes we have scheduledand have some extra pens just in case you forget. If you have furniture with specific measurements, pleasebring those as well. Also, make sure you plan for the appropriate weather.How will we remember each home? Take pictures! Please note anything unique about the home and start ranking the homes for yourfavorites. Please share your feedback, likes and dislikes with us as well. This will help us have a betterunderstanding of what you are looking for in your dream home.What if we need a bathroom break? It’s OK to use someone’s bathroom. It gives you the opportunity to test the plumbing! Just remember togive it a test flush first and make sure that they haven’t turned the water off. Remember to look for TP.Where do we go from here? At the last home that is not occupied, we will take a few moments togather our thoughts and decide together what our next step will be.

20 Abby Nelson’s Great Homes Group FAQ PREPARING TO MAKE AN OFFER When is it time to make an offer? Once we see the home you want, let’s not wait! Chances are that other buyers will like it too. What do we need to present an offer? Every seller will want to verify that you have begun the loan process, so a “pre-approval” letter is very important. Although many lenders will give you a “pre-qualification” letter, this is not as strong. A pre-approval letter is given once you have made loan application, had your credit checked and your income verified. You want to get to the point where the lender can’t proceed until we have a contract. If there is no financing involved, we will need to supply a verification of funds letter. Do we get to have an inspection? Of course! We typically ask for an inspection period of 7-10 days. Once we are under contract we will send you a list of vendors that includes inspectors. As always, you are not obligated to use these inspectors. What if the inspection report comes back and there are things wrong? We like to say that there are no guarantees in real estate, but we can pretty much guarantee something will come up on the inspection report. No house is perfect. It is the inspector’s job to note every minor flaw they come across. It is our job to help resolve these issues so that you are comfortable moving forward towards a successful closing. What is a home warranty? A home warranty is a policy available to the buyer for unanticipated home-repair costs after we close. This is an item that can be negotiated in the contract. They can range from $400—$600 which can include basic pool coverage. For more information refer to www.orhp.com as an example. What if the home doesn’t appraise for the purchase price? Most of the offers we present will have an appraisal contingency. If a home doesn’t appraise we can dispute the appraisal if the bank allows this option, we can cancel the contract (I don’t suggest this option), or we can attempt to renegotiate the terms with the Seller(s). Sometimes if you are putting enough of a deposit down, the lender might look past the appraisal. What else should we know when making an offer? Sellers are not obligated to negotiate with the first offer that comes their way and they don’t have to accept full-price or cash offers. Counteroffers can be via phone and e-mail but only fully signed agreements are binding. Is there anything else we should think of? One last reminder is to be very careful of making any big purchases or opening new accounts between now and closing. This can alter your credit score and jeopardize your loan. IF YOU SLEEP ON IT, YOU MIGHT NOT SLEEP IN IT!

When Life Moves You,® We’re Here to Help! 21 WHAT TO EXPECT WHEN WRITING AN OFFERITEMS TO CONSIDER TO ENSURE YOUR OFFER GETS ACCEPTEDWhat type of Sale is it? Foreclosure, Short Sale, Traditional Sale?Is it priced right for the market? What is the buyer activity? Are there offers on the home? What other homes are for sale in the neighborhood? What has sold recently in the area? How long has it been on the market? How long has it been on the market at this price?What is the seller’s motivation? Are they price driven? Are there other terms that are important to them such as a lease after sale? how long of a closing period are they looking for?Do you need concessions for closings costs? Closing costs such as title, pre-paid items, and lender fees usually cost between 2-3% of the sales price.Are there multiple offers on the property? It is common for homes priced right for the market and in great condition. Listing agents and sellers are not legally required to disclose that there are other offers. Often times the seller will ask for your “highest & best” offer. In other words, what is the highest price you are comfortable offering so that if another buyer offered more, you would not have any regrets because you gave it your best shot?

22 Abby Nelson’s Great Homes Group THE HOME INSPECTION It’s easy to make sure the home you’ve chosen is a smart buy. By having a home inspection, the home’s vital systems are checked. A home inspection allows you to purchase your home with con dence. Abby Nelson’s Great Homes Group will help you set one up a er you have chosen the home you like. We recommend the following minimum standards when choosing an inspector: 1. Membership in ASHI (American Society of Home Inspectors) & Adherence to its Standards of Practice and Code of Ethics. 2. A written report with photos at the time of inspection. ITEMS INCLUDED ON YOUR INSPECTION REPORT • Foundations, basements and structures • Exterior siding, windows, and doors, exterior walls, porches, decks, balconies, and garage • Roof, type and material, condition of gutters and downspouts • Interior plumbing system, hot and cold water system, the waste system and sewage system, water pressure and flow, and hot water equipment • Electrical system, type of service, number of circuits, type of protection, outlet grounding, and load balance • Central heating system energy source, type of cooling equipment, capacity, and distribution • Interior walls, ceilings, floors, windows, and doors, stairways, cabinets, and countertops • Attic, structural, insulation, and ventilation information • Fireplace, chimney, damper, and masonry *Note – We recommend you have a chimney company inspect the inside of the flue • Garage doors, walls, floor, and opener • Appliances, built-in and other home appliances, smoke detectors, and television/ cable hookups • Lot and landscaping, ground slopes away from foundation, condition of walks, steps, and driveways.

When Life Moves You,® We’re Here to Help! 23MOVING CHECK LIST� Decide what to move and what not to move. Possibly plan a garage sale.� Get estimates from several moving companies or truck rental companies.� Plan your travel itinerary and make transportation and lodging reservations.� Transfer bank accounts.� Request records from doctors, dentists, eye doctors and veterinarians.� Obtain your children’s school records to make for easier transfers.� Arrange transfer of children’s school records, if applicable.� Pay existing bills and close out local charge accounts.� Draw up a floor plan of where your furniture should be placed in your new home, to avoid confusion for you and your movers.� Record expenses incurred during your house-hunting trips. If your move is employment-related, you will also want to save your moving-expense receipts for tax-deduction purposes.� Arrange special movers for your expensive items, such as a piano.� Cancel or transfer deliveries, newspaper, garbage collection, etc. (Check your checkbook register for all possible services).� Coordinate the transfer of utilities to the new owners.� Arrange for service of utilities for your new home.� Check on personal items that might be at the dry cleaner, in a safe-deposit box, at a neighbor’s house, on lay-away or at a repair shop.� Make arrangements for transporting your plants and pets.� Transfer insurance policies or arrange for new policies.� Gather all valuables and important papers to take with you personally.� Have your car(s) serviced for the trip.� Pack an arrival kit of necessities, just in case you arrive before the movers.� Purchase moving insurance. Your movers’ liability for lost or damaged good will not equal their replacement cost.� Check with your attorney about your will, if crossing state lines.� Ask for professional referrals, if available (e.g., doctors, accountant, dentist).� Notify others of your new address: post office, banks, charge accounts, subscriptions, relatives and friends, national and alumni organizations, religious affiliations, mail order clubs (books, videos, catalogs), firms past employer to make sure that you receive W-2 forms and retirement-account info.� Save your old address labels to speed up filling out change-of-address forms for your new address.

24 Abby Nelson’s Great Homes Group QUESTIONS TO ASK YOUR REALTOR® 1. Are you a full-time REALTOR®? Yes, absolutely! We focus on one business… real estate and nothing else. 2. How long has your team worked in real estate? Since 2004, with over 83 years of experience on the team, and over 153 years of history in Central Florida. 3. Out of the more than 12,000 REALTORS® in this area, how do you and your team rank? Abby Nelson’s Great Homes Group ranks in the top 100 RE/MAX Teams in Florida!, has been named as one of the top 100 agents in Central Florida by the Orlando Business journal, and was named as a top 10 agent for Central Florida in the May 2015 edition of Orlando Style. 4. Where does your company rank in market share? RE/MAX 200 Realty consistently ranks the number 1 brokerage across Central Florida! 5. Do you have any testimonials I can read or references I can call? Absolutely, and we welcome you to contact them. For testimonials, see the section entitled, “Our Reputation Depends on Clients Satisfaction.” 6. Do you have any advanced real estate designations or education? Yes, and they are so important. These designations & education include E-Pro, GRI, CDPE. We’re always looking to grow our skill sets. 7. How much real estate have you sold in your career? We have assisted hundreds of families purchase properties. 8. Do you have professional staff to see to it that no details are overlooked? Yes, as should any truly committed businessperson. I have a team dedicated to ensuring a successful closing. See the section entitled “Meet our team.” 9. How do you keep track of the progress? We have an innovative computer tracking system developed specifically to track each task for each team member so no detail is overlooked. 10. How many referrals do you receive? 90% - 95% of our business is generated from repeat business and referrals. These referrals learned about us through our past clients, personal networking and other real estate agents. 11. Will I receive daily updates on Real Estate activity, including price changes, new listings and houses that have come back on the market? Absolutely, we have systems in place to make sure you are getting listings as they come onto the market 12. Will I be able to adjust my search criteria on my own through your website? In addition to the searches we set up, you have the ability to customize your own! 13. Do you specialize in working with buyers or sellers? We have specialists on our team that assist with buyers and others that assist with sellers. This allows us to focus our attention on your needs. 14. Besides the MLS, what other sources do you use to find homes for sale? We constantly receive listings from other agents, foreclosures, builders, wholesalers and sellers before they go onto the market. 15. What is your availability to show me homes? We try to be as accessible as possible as time is of the essence. Another benefit to working with a team is that just in case we are unavailable, another team member will do their best to fill-in! 16. Will you keep in touch with me after the sale or will I have to search for another Realtor® when it comes time to sell my home? We are here for you now and in the future. We strive to become your Realtor® for life, which is why the foundation of our business is built on repeat and referral business.

When Life Moves You,® We’re Here to Help! 25QUESTIONSREALTORTOASKYOUR ® WOW! WHAT AN AMAZING YEAR IT HAS BEEN FOR TheGreatHomesGroup.com!1:2:3:4:5:6:7:8:9:10:

26 Abby Nelson’s Great Homes Group BUYER LOYALTY AGREEMENT We will provide you with the following services:• We will arrange a free, no-obligation pre-qualification meeting for you with a foremost home lender to findout now exactly how much you qualify to borrow. We will help you find the greatest possible financing.• We will search the Multiple Listing Service for all homes listed by all real estate companies to make sure youknow about every home or building site for sale in your price range. If you want to build a new home, we willfind a builder who will build you the most house for the best price.• We will arrange private showings for any and all homes you wish to see or arrange meetings for you withthe best home builders in the area.• We can help you with the negotiation and purchase of any “for-sale-by-owner” home.• When you find the right home or builder, we will assist you with preparing an offer that is in your bestinterest.• We will discuss strategy about your offer price, financing terms, interest rate, and possession date.• We will present the offer on your behalf to the seller, the builder, the For Sale By Owner or the seller’s agent.• We will negotiate in your best interest at all times to get you the best deal possible.• We will recommend the best services: structural inspections, termite inspection, survey, appraisal, homewarranty, and/or title insurance.• We will obtain answers to any and all questions you may have.• We will work hard to ensure you receive exceptional service from everyone involved with your homepurchase. As a Preferred Buyer, you agree to:• Immediately seek pre-approval from a home lender if your pre-qualification goes well.• Notify us of any listed homes you wish to preview or builders you wish to interview.• Inform builders, For Sale By Owners and real estate agents that you are working with us.• Make any offer on any home or new construction of a home through us.• You are under no obligation to buy or build a home.• Commissions will be paid by the seller or the builder on any home that you purchase or build.• If you buy a home from another real estate firm, For Sale By Owner or builder without using us, then youagree to pay us a 3% commission for the time, effort and services expended by us on your behalf.• This agreement will expire six months from the date signed.Agent’s signature:____________________________________ Date:_________________________Buyer’s signature:____________________________________ Date:_________________________Buyer’s signature:____________________________________ Date:_________________________

When Life Moves You,® We’re Here to Help! 27 OUR REPUTATION DEPENDSON CLIENT SATISFACTION ®

at ® RE/MAX 200 RealtyEach office is Independently Owned and OperatedGreatHomesinCFL.com ADDRESS: 954 S Orlando Ave Winter Park, FL 32789 PHONE: (407) 494-1785 FAX: (407) 388-6595 [email protected] Facebook.com/TheGreatHomesGroup/ Twitter.com/GreatHomesGroup YouTube.com/user/TheGreatHomesGroup