WWC Alaska 2016-2017

ALASKA MAY - SEP 2017 www.ChanBrothersCruises.comYour Cruise Specialist O ering the Widest Range of International & Regional Cruise Lines

Ports Of Call Seattle, Washington Vancouver, British Columbia, Canada Glacier Bay, Alaska Se attle sits on a piece of land between Puget P ositioned between the snow-dusted North Shore Sound and Lake Washington, with the Olympic Mountains and the rich, blue waters of the PacificCovering 3.3 million acres of rugged mountains, and Cascade Mountains serving as a dramatic Ocean, Vancouver blends big-city sophisticationdynamic glaciers, temperate rainforest, wild backdrop for this cosmopolitan city. Ascend the with small-town charm. Do not miss Queencoastlines, and deep sheltered ords, Glacier futuristic Space Needle and take in views atop Elizabeth Park, a 130-acre civic arboretumBay National Park is a highlight of Alaska’s Inside this stunning landmark created for the 1962 accented with sculptures by modern artist HenryPassage and part of a 25-million acre UNESCO Seattle World’s Fair. Moore.World Heritage Site, one of the world’s largestinternational protected areas. From summit to Seward, Alaska Victoria, British Columbia, Canadasea, Glacier Bay o ers limitless opportunities foradventure and inspiration. S eward is an Alaska railroad terminus which has R oam the spacious lawns of The Butchart a maintained dock for cruise vessels. Passengers Gardens for its exotic flora, unusual topiaries and Juneau, Alaska can board a train right next to the cruise ship exquisite fountains. Explore the historical Bastion for Anchorage. It is one of Alaska’s oldest and Square and enjoy the many sights and soundsV isit Juneau, also known as Alaska’s peak most scenic communities which o er a bustling found along the boardwalk of the Inner Harbour.experience for its magnificent glacier views from harbour, quaint shops and galleries, and manyTracy Arm Fjord, Juneau Icefield and Glacier Bay di erent ways to tour Kenai Fjords National Park. Whittier, AlaskaNational Park. Kayak up one of the area’s manyprotected waterways, go flightseeing, tour the Sitka, Alaska Th e gateway to Prince William Sound, Whittier ishistoric downtown or try your hand at panning for a photographer’s paradise. It may be small in sizegold. Si tka was originally a Russian colony in Alaska and population but it does o er some great hiking, before being sold to USA in 1867. Highlights boating and fishing activities and photographic Ketchikan, Alaska include St Michael’s Cathedral which is the opportunities. Hike the Portage Pass trail or the town’s landmark and Sheldon Jackson Museum Salmon Run trail, beach comb or pick berries.The name Ketchikan is the Tlingit name for the displaying artifacts of Alaskan Indians andcreek, which also means thundering wings of the Eskimos. Sitka with her natural settings is aeagle. You will get a chance to see one of these favourable unspoiled Alaskan town as comparedmagnificent birds perched atop a Sitka Spruce with other tourist towns.tree. Due to its abundant rainfall, Ketchikanis surrounded by some of the world’s lushest Skagway, Alaskawilderness. In a single year from 1896 to 1897, this remote San Francisco, California town along the Inside Passage grew from a few tents to a city of 20,000 gold seekers. Today,From breathtaking views to historical attractions, travellers come in search of other riches, toworld-class dining to shopping, San Francisco experience the yesteryear along Skagway’shas it all. Home to one of the world’s most iconic charming boardwalk lined with buildings thatstructures, the Golden Gate Bridge, San Francisco replicate those from the gold rush days.is the leading financial and cultural centre ofNorthern California. Places to visit include GoldenGate Park, Fisherman’s Wharf, Alcatraz Island orSan Francisco Bay. Wilderness Rail

Juneau, Alaska7 Nights Alaska Glacier Bay Cruise, Round Trip Seattle Day Port Arrive Depart Day 1 Seattle, Washington - 1600 Day 2 At Sea - - Day 3 Juneau, Alaska 2200 Day 4 Skagway, Alaska 1400 2015 Day 5 Glacier Bay Cruising 0700 - Day 6 Ketchikan, Alaska 1330 Day 7 Victoria, British Columbia, Canada - 2359 Day 8 Seattle, Washington 0600 - 1800 0800Norwegian Pearl Skagway 2017 Sailing Dates Juneau May 7,14,21,28Ship Facts Glacier Bay Jun 4,11,18,25 frCr$u1ise2o5nly9Gross Tonnage Ketchikan Jul 2,9,16,23,30Overall Length Aug 6,13,20,27Maiden Voyage : 93,530 Sep 3,10Passenger Capacity : 965 feetCrew : 2006 (Refurbished 2013) Pacific Ocean VictoriaDecks : 2,394 Seattle : 1,099 : 157 Nights Glacier Bay Cruise From Vancouver Day Port Arrive Depart Day 1 Vancouver, British Columbia - 1600 Day 2 Inside Passage - - Day 3 Ketchikan, Alaska 1600 Day 4 Juneau, Alaska 0700 2000 Day 5 Skagway, Alaska 1100 2000 Day 6 Glacier Bay Cruising 0800 - Day 7 Hubbard Glacier Cruising - Day 8 Seward, Alaska - - - 0500Norwegian SunShip Facts : 78,309 Seward Hubbard Glacier 2017 Sailing DatesGross Tonnage : 848 feet Jun 5,19Overall Length : 2001 (Refurbished 2011) Glacier Bay Skagway Jul 3,17,31Maiden Voyage : 1,936 Aug 14,28Passenger Capacity : 953 Juneau Sep 5 fCr r$ui9se0on9lyCrew : 13Decks Icy Strait Point Ketchikan Inside Passage Vancouver Pacific Ocean

7 Nights Round Trip Seattle Cruise Port Arrive Depart Seattle, Washington - 1600 Day At Sea - - Day 1 Juneau, Alaska 2200 Day 2 Glacier Bay Cruising 1300 1600 Day 3 Sitka, Alaska 0700 1530 Day 4 Ketchikan, Alaska 0700 1300 Day 5 Victoria, British Columbia, Canada 0700 2359 Day 6 Seattle, Washington 1800 - Day 7 0700 Day 8ms Eurodam Glacier Bay Juneau 2017 Sailing Dates Sitka Ketchikan Apr 29Ship Facts May 6,13,20,27 fCrru$is9e7on9lyGross Tonnage : 86,273 Jun 3,10,17,24Overall Length : 936 feet Victoria Jul 1,8,15,22,29Maiden Voyage : 2008 (refurbished 2016) Seattle Aug 5,12,19,26Passenger Capacity : 2,104 Sep 2,9,16,23Crew : 876Decks : 11 Pacific Ocean7 Nights Round Trip Vancouver Cruise Port Arrive Depart Vancouver, British Columbia, Canada - 1630 Day Inside Passage - - Day 1 Tracy Arm Fjord Crusing 1030 Day 2 Juneau, Alaska 1000 2200 Day 3 Skagway, Alaska 1300 2100 Glacier Bay Cruising 0700 1600 Day 4 Ketchikan, Alaska 0700 1800 Day 5 Inside Passage 1000 - Day 6 Vancouver, British Columbia, Canada - Day 7 - Day 8 0700ms Nieuw Amsterdam Skagway 2017 Sailing Dates Juneau Apr 29Ship Facts Glacier Bay May 6,13,20,27 fCrru$is9e7on9lyGross Tonnage Tracy Arm Fjord Ketchikan Jun 3,10,17,24Overall Length Jul 1,8,15,22,29Maiden Voyage : 86,700 Inside Passage Vancouver Aug 5,12,19,26Passenger Capacity : 936 feet Pacific Ocean Sep 2,9,16,23Crew : 2010 (Refurbished 2013)Decks : 2,106 : 929 : 1111 Nights Triple Denali Cruise Tour (D2C) Day Port Arrive Depart Day 1 Vancouver, British Columbia, Canada - 1630 Day 2 Inside Passage - - Day 3 Ketchikan, Alaska 1500 Day 4 Juneau, Alaska 0700 2200 Day 5 Skagway, Alaska 1000 2100 Day 6 Glacier Bay Cruising 0700 1600 Day 7 At Sea 0700 - Day 8 Seward / Denali National Park, Alaska - Disembark in Seward and enjoy deluxe motorcoach - Day 9 sightseeing to Denali National Park for a 3-night 0600 Day 10 stay at this majestic national treasurems Zaandam Day 11 Denali National Park, Alaska Venture deep into Denali on the Tundra Wilderness Tour,Ship Facts : 61,396 Day 12 the best way to see wildlife and possibly Mt McKinleyGross Tonnage : 781 feet Denali National Park, AlaskaOverall Length : 2000 (Refurbished 2015) Explore on your own with an entire free day in DenaliMaiden Voyage : 1,432 Denali / Anchorage, AlaskaPassenger Capacity : 615 This morning, board the luxurious domed rail cars ofCrew : 10 Mt McKinley Explorer bound for AnchorageDecks Anchorage, Alaska Denali National Park / Mt McKinley 2017 Departure Dates May 14,28 Anchorage Skagway Jun 11,25 frC$ru2ise3T7ou9r Seward Juneau Jul 9,23 Aug 6,20 Glacier Bay Ketchikan Sep 3 Cruise Inside Passage Vancouver Deluxe Motorcoach Mt McKinley Explorer

7 Nights Inside Passage With Glacier Bay Cruise Day Port Arrive Depart Day 1 Seattle, Washington - 1600 Day 2 At Sea - - Day 3 Juneau, Alaska 2200 Day 4 Skagway, Alaska 1100 2015 Day 5 Glacier Bay National Park, Alaska 0600 1500 Day 6 Ketchikan, Alaska 0600 1300 Day 7 Victoria, British Columbia, Canada 0700 2359 Day 8 Seattle, Washington 0700 - 0700Ruby Princess Glacier Bay Skagway 2017 Sailing Dates National Park Juneau May 6,13,20,27 Jun 3,10,17,24Ship Facts Alaska Ketchikan Jul 1,8,15,22,29Gross Tonnage Aug 5,12,19,26Overall Length : 113,561 Sep 2,9,16,23 fCrru$is1e 1on1ly9Maiden Voyage : 952 feetPassenger Capacity : 2008 (Refurbished 2011) Pacific Ocean VictoriaCrew : 3,084 SeattleDecks : 1,200 : 1910 Nights Inside Passage With Glacier Bay Cruise Day Port Arrive Depart Day 1 San Francisco, California - 1600 Day 2 At Sea - - Day 3 At Sea - - Day 4 Juneau, Alaska 2200 Day 5 Skagway, Alaska 1330 2030 Day 6 Glacier Bay Cruising 0700 1500 Day 7 Ketchikan, Alaska 0600 1800 Day 8 At Sea 0800 - Day 9 Victoria, British Columbia, Canada 1400 Day 10 At Sea - - Day 11 San Francisco, California 0700 - - 0700Grand Princess Skagway 2017 Sailing Dates Juneau May 8,18Ship Facts : 107,517 Glacier Bay Ketchikan Jun 27 frCr$u1ise8o8nl9yGross Tonnage : 949 feet Tracy Arm Fjord Jul 27Overall Length : 1998 (Refurbished 2011) Victoria Sep 5Maiden Voyage : 2,606Passenger Capacity : 1,150 Pacific Ocean San FranciscoCrew : 17Decks11 Nights Denali Explorer Cruise Tour (DA4) Arrive Depart - 1630 Day Port - - Day 1 Vancouver, British Columbia, Canada 1400 Day 2 At Sea 0630 2100 Day 3 Ketchikan, Alaska 0800 2030 Day 4 Juneau, Alaska 0700 1500 Day 5 Skagway, Alaska 0600 2030 Day 6 Glacier Bay Cruising 1800 - Day 7 College Fjord Cruising 0030 Day 8 Whittier / Denali National Park, Alaska Disembark in Whittier and board the Direct-to-the-Coral Princess Day 9 Wilderness rail to Denali National Park. Check into Day 10 Denali Princess Wilderness Lodge for a 2-night retreatShip Facts : 91,627 Day 11 Denali National Park, AlaskaGross Tonnage : 965 feet Day 12 Take a morning Natural History Tour into Denali NationalOverall Length : 2003 (Refurbished 2016) Park. Enjoy a relaxing afternoon and evening atMaiden Voyage : 1,974 Denali Princess Wilderness LodgePassenger Capacity : 895 Denali National Park / Mt McKinley, AlaskaCrew : 16 Sightsee by motorcoach to Mt McKinley Princess WildernessDecks Lodge, your home for the night. Enjoy the evening at leisure Mt McKinley / Anchorage, Alaska The morning is free to either relax at the lodge or choose one of the many optional excursions. Continue by motorcoach to Anchorage for the night Anchorage, Alaska Denali National Park / Mt McKinley 2017 Departure Dates May 13,16^,27,30^ Anchorage Skagway Jun 10,13^,24,27^ frC$ru2ise5T8ou9r Whittier Juneau Jul 8,11^,22,25^ College Fjord Ketchikan Aug 5,8^,19,22^ Sep 2,5^ Glacier Bay ^Reverse Itinerary (DB4) Hubbard Glacier replaces Cruise Vancouver College Fjord Direct-to-the-Wilderness Rail MotorcoachAll prices are subjected to associated taxes and surcharges correct at time of print and subject to change fr $378 to $428 Itineraries are subject to change without prior notice

7 Nights Alaska Hubbard Glacier Cruise Day Port Arrive Depart Day 1 Vancouver, British Columbia, Canada - 1630 Day 2 Inside Passage - - Day 3 Icy Strait Point, Alaska 2200 Day 4 Hubbard Glacier Cruising 1500 1430 Day 5 Juneau, Alaska 1030 2000 Day 6 Ketchikan, Alaska 0730 2030 Day 7 Inside Passage 1400 - Day 8 Vancouver, British Columbia, Canada - - 0700Celebrity Infinity Hubbard Glacier 2017 Sailing Dates May 28Ship Facts : 91,000 Juneau Jun 4,11,18,25 frCr$u1ise0o2nly9Gross Tonnage : 965 feet Icy Strait Point Jul 2,9,16,23,30Overall Length : 2001 (Refurbished 2015) Aug 6,13,20,27Maiden Voyage : 2,170 Ketchikan Sep 3Passenger Capacity : 999Crew : 12 Inside Passage VancouverDecks Pacific Ocean7 Nights Alaska Northern / Southern Glacier Cruise Day Port Arrive Depart Day 1 Vancouver, British Columbia, Canada - 1630 Day 2 Inside Passage - - Day 3 Ketchikan, Alaska 1500 Day 4 Icy Strait Point, Alaska 0700 2000 Day 5 Juneau, Alaska 1000 2030 Day 6 Skagway, Alaska 0700 1600 Day 7 Hubbard Glacier Cruising 0700 1100 Day 8 Seward, Alaska 0700 - 0500Celebrity Millennium Seward Skagway 2017 Sailing Dates Hubbard Glacier Juneau May 26 Icy Strait Point Jun 2^,9,16^,23,30^Ship Facts Jul 7,14^,21,28^Gross Tonnage : 91,000 Ketchikan Aug 4,11^,18,25^ fCr r$ui1se1on0ly9Overall Length : 965 feet ^Southbound ItineraryMaiden Voyage : 2000 (Refurbished 2016) Inside PassagePassenger Capacity : 2,138 Pacific Ocean VancouverCrew : 999Decks : 127 Nights Alaska Tracy Arm Fjord Cruise Day Port Arrive Depart Day 1 Seattle, Washington - 1700 Day 2 At Sea - - Day 3 Ketchikan, Alaska 1600 Day 4 Tracy Arm Fjord Cruising 0700 1000 Juneau, Alaska 0600 2200 Day 5 Skagway, Alaska 1330 1800 Inside Passage 0700 2230 Day 6 At Sea 1830 - Day 7 Victoria, British Columbia, Canada 2359 Day 8 Seattle, Washington - - 1730 0600Celebrity Solstice Skagway 2017 Sailing Dates Juneau May 26Ship Facts Inside Passage Ketchikan Jun 2,9,16,23,30 frCr$ui1se3o3nly9Gross Tonnage Tracy Arm Fjord Jul 7,15,21,28Overall Length : 122,000 Aug 4,11,18,25Maiden Voyage : 1041 feet Sep 1,8Passenger Capacity : 2008 (Refurbished 2016)Crew : 2,850 Pacific Ocean VictoriaDecks : 1,500 Seattle : 16

Ketchikan, Alaska7 Nights Alaska Cruise Day Port Arrive Depart Day 1 Seattle, Washington - 1600 Day 2 At Sea - - Day 3 Inside Passage - - Juneau, Alaska 2100 Day 4 Skagway, Alaska 1200 2030 Day 5 Tracy Arm Fjord Cruising 0700 1200 Day 6 At Sea 0700 - Day 7 Victoria, British Columbia, Canada 1800 Day 8 Seattle, Washington - - 0900 0600Explorer of the Seas Skagway 2017 Sailing Dates Juneau May 19,26 Inside Passage Tracy Arm Fjord Jun 2,9,16,23,30 Jul 7,14,21,28Ship Facts : 137,308 Aug 4,11,18,25 frC$ru1ise0o2nl9yGross Tonnage : 1,025 feet Sep 1,8Overall Length : 2000 (Refurbished 2014)Maiden Voyage : 3,114 Pacific Ocean VictoriaPassenger Capacity : 1,185 SeattleCrew : 15Decks7 Nights Alaska Northbound / Southbound Cruise Day Port Arrive Depart Day 1 Vancouver, British Columbia, Canada - 1630 Day 2 Inside Passage - - Day 3 Ketchikan, Alaska 1600 Day 4 Icy Strait Point, Alaska 0600 1800 Day 5 Juneau, Alaska 0900 2030 Day 6 Skagway, Alaska 0700 1630 Day 7 Hubbard Glacier Cruising 0700 1100 Day 8 Seward, Alaska 0700 - 0500Radiance of the Seas Seward Skagway 2017 Sailing Dates Hubbard Glacier Juneau May 26^ Icy Strait Point Jun 2,9^,16,23^,30Ship Facts Jul 7^,14,21^,28 frCr$ui1se3o2nly9Gross Tonnage : 90,090 Ketchikan Aug 4^,11,18^,25Overall Length : 962 feet Sep 1^Maiden Voyage : 2001 (Refurbished 2016) Inside Passage ^Southbound ItineraryPassenger Capacity : 2,139 Pacific OceanCrew : 869 VancouverDecks : 13All prices are subjected to associated taxes and surcharges correct at time of print and subject to change fr $378 to $428 Itineraries are subject to change without prior notice

Terms And ConditionsThe special instructions of your travel bookings are set out in the Pax Statement and fee of S$50 per person will apply. For any re-issuance of air / rail ticket, visa fees, travel insurance, customs user fees and service fees as specified byin these Terms and Conditions. They should be read together. You are deemed to have a minimum administrative fee of S$50 per ticket on top of any airline / rail the airline and airport authorities; laundry, excess baggage charges, beverages,read, understood and accepted the following policies (collectively called “ the Terms charges will apply. If any change is made to the departure date or the tour type, room services, gratuities to drivers and tour leaders / local guides and tips to hoteland Conditions”). For the purpose of clarity, Chan Brothers Travel Pte Ltd shall be it will be deemed as a cancellation. Cancellation fees as stated under Clause 4 porters; and personal expenses. Please enquire with the Company about visa fees,referred to as “ the Company” hereinafter. Please check addenda to the Terms and “Cancellation by the Customer – Payment and Cancellation Fee” will apply. gratuities to drivers and tour leaders / local guides, and tips to hotel porters.Conditions, if any, upon booking. There shall be no replacement of the Customer/s going on the tour once reservation is made. Any change made to the Customer/s going on the tour will be Child Fare1 Commitment to Service Quality Excellence treated as a cancellation. Cancellation fees as stated under Clause 4 “Cancellation by the Customer - Payment and Cancellation Fee” will apply. The Company will Children below the age of 12 years as of the date of departure from Singapore “Always striving to serve you better” best sums up the Company’s service policy revert to the Customer within 14 working days upon receiving written notice of are eligible for child fare. Child fare is based on a twin-share or double room with 2 and its underlying motivation of providing excellent services that meet or exceed the the request for amendment. adults without an extra bed. If an extra bed for the child is required, please arrange expectations of the Customer. The Company ensures that the services it provides are Amendment to Tour Itinerary by the Company with the Company who will advise on the surcharges / supplements, if any. of satisfactory quality as defined in the Sales of Goods Act Section 14(2). The Company will make reasonable e ort to avoid changes in the itinerary. The Company reserves the right to make minor changes at any time due to unforeseen Pricing Policy Relating to Promotions2 Professional Ethics circumstances, peak periods or in the event of a force majeure. The Company accords discounts and other form of promotional pricing. Its policy As part of its corporate responsibility towards the Customer, the Company adopts 10Extension of Stay / Deviation from Tour Itinerary is to display all service charges including such discounts or promotions. fair and ethical business practices as well as accurate marketing communications at all times. Extension / deviation of stay may be permitted at end of the tour, subject to Payment Scheme for Reservation maximum validity and restriction of air ticket, seat confirmation and availability3 Reservation, Deposit and Full Payment of accommodation prior to commencement of the tour. It is the Customer’s Payment can be made in full or by way of a deposit followed by the balance of responsibility to hold firm confirmation for the return flight. When extension / payment. Please refer to Clause 3 “Reservation, Deposit and Full Payment” for Reservation can be made with the Company anytime during business opening deviation of stay cannot be confirmed 2 weeks prior to departure, the Customer is further elaboration. hours. To confirm the reservation, please visit its office during business opening deemed to be taking the original tour schedule. All extra costs incurred to process hours with a deposit amount as specified below. This deposit forms part of the final the extension, e.g. administrative fee will be borne by the Customer. Please note Modes of Payment payment. For all tours, there will be a minimum deposit of S$500 per person that extension / deviation of stay will be at the Customer’s own expense and required upon reservation. Payment of deposit does not constitute confirmation transfers to and from the airport will not be provided. Any alteration of the routing Payment may be made in cash, by NETS, cheque or credit card. Cheque will only of the tour. Full payment is required no later than 14 daysprior to the departure or the date by the Customer is solely at the Customer’s own risk. The Company and be accepted if presented to the Company at least 7 working days before the date. If full payment is not received 14 days or more prior to the departure its associated agents shall not be held responsible for any inconvenience caused departure date. All payments have to be made out in Singapore Dollars. date, the Company reserves the right to forfeit the deposit and cancel the and extra expense incurred. No refund will be made for any unused air ticket, reservation. In such an event, the Customer has to pay a cancellation fee as set accommodation, meals or sightseeing, in part or in full. Pricing Accuracy out in Clause 4 “Cancellation by the Customer - Payment and Cancellation Fee”. 11Travel Documents, Travel Insurance and Travel The Company is committed to the avoidance of over or undercharging. To4 Cancellation by the Customer - Payment and Vouchers ensure accuracy of charging, its policy is to list clearly all prices including GST Cancellation Fee in sales invoices and communications materials. The Company will also clearly Passport and Other Travel Documents The Customer is allowed to cancel the reservation in writing, at any time prior to It is the Customer’s sole responsibility to ensure that he / she has a valid passport indicate any additional charges for extra services that may be incurred by the the departure date. However, a cancellation fee will apply. The cancellation fee is with minimum 6 months’ validity from date of the last departure point as well computed based on the length of notice period prior to the departure date. Please as the necessary visas, vaccinations, health certificates and all necessary travel Customer. note that the cancellation fee is a percentage of the deposit or the total tour fare, documents as required by the various government authorities of the country(ies) as the case may be. The cancellation fee as well as corresponding refund component to be visited (e.g. exit permit, work permit, social visitor pass etc.). Delivery Services are indicated below. Terms below only relate to tours operated by the company. Visa Di erent embassies / consulates require varying lengths of time to process The Company provides delivery of documents to the Customer upon request. visa applications. For non–Singapore passport holders, you can enquire with Delivery charges can be found in the sales kit and these shall be communicated to the Company as to visa requirements. The Company renders assistance in visa the Customer. application wherever possible. The Company cannot, however, guarantee the approval of a visa application. This service is subject to (auxiliary) charges. The Receipts Company reserves the right to amend such charges at any time. Please enquire with the Company on the amount charged. If the application for visa or exit permit The Company shall issue a detailed receipt for each and every payment made. is rejected, full refund of all monies paid (excluding visa application fees paid to the respective embassies and an administrative fee) will be made if the Company Whilst the Company is a GST-registered organisation, no GST is levied for is given written notice of the rejection at least 35 days prior to the departure date. If less than 35 days’ written notice is given, the relevant cancellation fees as outbound tours. However, GST is payable by the Customer for any tours and stated under Clause 4 “Cancellation by the Customer - Payment and Cancellation Fee” and / or in the addenda to the Terms and Conditions, if any, will apply. The coach services within Singapore. Company shall not be liable to compensate any expense incurred by the Customer,No. of days between Cancellation fee per person refund the tour fare or make any other compensation if the Customer is deported 14Feedback Mechanismdeparture and receipt of or refused entry by immigration authorities on the tour for whatever reasons,cancellation notice 50% of deposit including improper travel documents, quarantine, custom regulations, possession The Company welcomes feedback from the Customer anytime. Should the35 working days 100% of deposit of unlawful items or irregularities that may cause harm / damage to person or Customer have any issue or concern, please contact the Company immediately.15 — 34 working days 50% of tour fare or S$500, whichever is higher property. Its feedback channels include:8 — 14 working days 75% of tour fare or S$500, whichever is higher Travel Insurance • Face-to-face feedback4 — 7 working days 100% tour fare Purchase of travel insurance is strongly recommended with respect to unforeseen • Telephone communication at 6212 9699, Mondays to Fridays: 9am to 6pm;3 working days circumstances such as trip cancellation, personal baggage loss, personal accident, injury or illness. Under no circumstances shall the Company be construed as a Saturdays: 9am to 1pm carrier under contract for safe carriage of the Customer or his / her baggage / • Written feedback via email to [email protected] or mail to belongings. The Company will be pleased to assist in the enquiry of any travel insurance and related matters. 150 South Bridge Road, #07-01 Fook Hai Building, Singapore 058727 Travel Vouchers The Company will investigate and act to resolve areas of concerns. The interim The Company issues travel vouchers from time to time as part of its promotional response is within 2 working days (or 48 hours). Depending on the complexity activities. The Customer shall abide by the terms and conditions of any travel of the case, the time taken to resolve a complaint is within 21 working days. If vouchers in order to redeem them. it is unable to resolve the complaint amicably, it will refer to NATAS mediation channel with mutual consent of the Customer. 12General Matters Relating to Tours5 Links - Third Party(ies) 15Marketing Communications Accommodation For tour products or individual components of tours supplied by third parties, Accommodation is as specified in the tour brochure / itinerary / booking form. In respect of marketing communications, the Company ensures that its brochures e.g. Insight Vacations, Contiki Holidays, day tours, train services, air tickets, Accommodation for adults is based on twin-share, double or triple-share contain sufficient and accurate information on prices (which can be found on the cruise or hotel bookings etc., cancellation fee under the terms and conditions of bedrooms at the nominated or similar standard hotels. For stays at farms and ski Company’s website), quality, availability and terms of sales. the respective third party(ies) plus a handling charge of S$100 per service per resorts, sharing of bathroom facilities may be necessary. When booking triple- person shall be payable by the customer. Cancellation fees imposed by third share rooms, please note that the third bed will be a “roll-away” bed (selected 16Confidentiality party(ies) include among others no show fee, refund administrative fee and any countries). Single room occupancy is at additional cost. deposit committed to their suppliers to secure confirmation of services requested. Baggage The company will safeguard, according to strict standards of security and Upon the Company receiving written notice of cancellation and in accordance The Customer is allowed check-in baggage not exceeding 20 kilogrammes. Only confidentiality, any information on the Customer. The Company will comply to the with the Terms and Conditions stipulated, the Customer shall receive the refund one piece of hand luggage not exceeding 7 kilogrammes is allowed on board the Personal Data Protection Act 2012 governing the collection, use, disclosure and stipulated. The Company shall not be liable for any cost, loss or replacement of aircraft. Excess baggage must be paid locally by the Customer. care of personal data (which can be found on the Company’s website). tour products or individual components of tours supplied by third party(ies) Meals not utilised or fully utilised by the Customer. Meals, including meals on board flights, are as indicated in the tour brochure / 17Rights and Disclaimers Relating to Tours itinerary / booking form. If meals on board are not served due to whatever6 Cancellation by the Company reasons, there shall be no refund or replacement. The Company shall not assume responsibility for injuries, damage, accidents, Seat Rotation losses or delays to person or property. The Company shall not be responsible Please note that the Company is acting as a coordinator for services rendered. The Customer is requested to rotate seating arrangement on the coach during the for the actions of third party(ies) or suppliers. The Company incorporates Even after deposit or full payment has been made, all arrangements are still period of the tour. the services of airlines, transport companies etc. (suppliers) on its tours. The subject to final confirmation. If the arrangement cannot be finalised due to Single Supplement Company shall not be liable for changes made by suppliers but will endeavour unforeseen circumstances and the reservation has to be cancelled, the Company For occupation of a single room, single supplement amount as indicated in the tour to render assistance wherever possible. All tickets, coupons and orders are will endeavour to notify the Customer at least 1 weekbefore the departure date. booking form is required. furnished and issued, subject in every respect to those terms and conditions The Company may, if it so chooses, recommend alternative tours either to the same Special Requests under which the means of transportation or other services provided thereby are destination or other tours. In the case of a free and easy tour, accommodation and If there is any special request regarding special meals, dietary requirements, o ered or supplied by owners, operators, managing agents or agents of public all services are strictly upon request and subject to confirmation. The Company adjoining rooms etc., please inform the Company upon booking. Such requests carriers. The Company will not be responsible or liable (for damages, refunds or may recommend alternatives if available. Please note that surcharges may apply are subject to availability and confirmation. The Customer might be required to otherwise) for: on a case by case basis and the Customer will be advised accordingly. Should the pay the necessary charges and / or administrative fee. • Mechanical breakdown (except where it is due to negligence on the part of the Customer decide not to accept the alternatives, a refund will be made accordingly by the Company. The Company shall also not be held liable for any contingent Company or its servants), government actions, weather, acts of God, strikes, costs incurred by the Customer arising from the cancellation. The Customer compulsory quarantine or other circumstances beyond its control shall receive the refund within 4 to 6 weeks upon the Company notifying the • Failure of the Customer to obtain required documentation (e.g. health Customer of the tour cancellation. Save as stated herein, the Company shall not certificates, visas, passports etc.) be liable for any claims, losses, damages or costs sustained by the Customer. • Failure of the Customer to follow reasonable instructions including but not limited to check-in and check-out places and times7 Refund Policy on Unused Portion of the Tour The Company reserves the right to withdraw any itinerary or any booking made, or decline or refuse the Customer as a member of the tour, if it appears No refund will be made with respect to accommodation, meals, sightseeing tours to the Company that the Customer is likely to endanger the health or safety, or or any other services included in the tour fare but not utilised by the Customer, impair the comfort and enjoyment of others on the tour. In any of the foregoing either in part or full, or where the Customer amends, cancels or otherwise varies events, the Company’s sole liability shall be limited to refund on tour fare paid. arrangements after commencement of the tour. The Company reserves the right to take photographs and films of the Customer while on tour with the Company to be used for brochures advertising or publicity8 Refund Policy - Payment Mode materials. The Company shall not be responsible for any other events beyond its reasonable control. For cheque or cash payment, refund will be made in the form of a cheque and processed within 2 to 4 weeks from date of written cancellation. For credit card 18Miscellaneous payment, refund will be made through the credit card company and processed within 4 to 6 weeks. During peak periods, the refund process may be longer due The Company reserves the right to change, amend, insert or delete any of the to the increase in transactions. Terms and Conditions, or policies contained in this document, as the case may be, without prior notice.9 Amendment to Reservation and Amendment Fee 13Pricing Policies Amendment refers to any change to the original reservation such as replacement Validity of Customer/s going on the tour, change of flight / itinerary and / or change of accommodation. The company reserves the right to determine what constitutes All information and prices shown are accurate at time of print. an amendment and whether to allow the amendment. Requests for amendments Tour fare includes: by the Customer shall be made by written notice to the Company. Amendment by the Customer Airfare, accommodation, airport transfers (if any) and meals (if any), as specified For any change made by the Customer to the existing booking, an amendment in the tour brochure / itinerary / booking form. Tour fare excludes: Airport taxes, airport security taxes, airline insurance surcharges, fuel taxes,Feedback should be submitted in writing within 14 days of return from the tour. Any claim for compensation or refund with regard to the tour must be submitted in writing within 14 days of return from the tour, failing which the Company shall not be liable. CHAN BROTHERS TRAVEL PTE LTD 150 South Bridge Road Asia Travel Centre / Japan Travel Centre #01-12 Tel 6212 9679 / 6212 9590 / Fax 6533 6762 Fook Hai Building China Travel Centre #01-09 Tel 6212 9686 Fax 6538 7448 Singapore 058727 Long Haul Travel Centre / Worldwide Cruise Centre #07-01 Tel 6212 9660 / 6212 9944 Fax 6534 3092 Main Tel 6438 8880 Website www.ChanBrothers.com Email [email protected] Printed Jul 2016