WWC EUROPE 2016 - 2017

EUROPE DEC 2016 - DEC 2017 www.ChanBrothersCruises.comYour Cruise Specialist O ering the Widest Range of International & Regional Cruise Lines

Ports Of Call Livorno (Florence / Pisa), Italy Santorini, Greece Visit Florence and Pisa in Tuscany, which is Amsterdam, Netherlands resplendent in arts and history. Main attractions Whitewashed villages clinging to the sides of seaA ectionately known as Venice of the north, in Florence are perfectly located for a walking cli s have made the volcanic island of SantoriniAmsterdam is actually situated below sea level tour. Visit Opera of Santa Croce, Piazza del one of the most widely photographed places inand built entirely on stakes driven into the Duomo and the statue of David by Michelangelo. the world. The island’s charm and subtle mysteryground. Anne Frank House, The Hague and a Delft have even made it a target of speculation as theBlue pottery factory are but a few of the sights Monte Carlo, Monaco location of the lost city of Atlantis.that await your arrival. The world’s 2nd-smallest country is big on glitz and glamour. Perhaps best known for its St Petersburg, Russia Barcelona, Spain breathtaking casino and headline-making royalThe capital of Spain’s Catalonia region is a classy, family, Monte Carlo is all manicured streets, Built on a grand scale like the visions of itsexciting and vibrant city that hosted the 1992 impressive palaces and lush city parks. Come see founder, Peter the Great, St Petersburg hasSummer Olympic Games. You will find many how the rich and famous live and play. regained much of the sophistication it earned andmarvels of Catalan modernism throughout the then lost during its many transformations. Thecity. Mykonos, Greece strong European influences of this once imperial Mykonos is a classic Greek island with capital are simply fascinating, complete with its Civitavecchia (Rome), Italy whitewashed houses, blue-domed churches and exquisite and historical architecture.Bask in the glory of Rome, once the capital of the windmills. Add a reputation for beautiful beachesworld’s most powerful empire. A tour to Rome is and you will understand why Mykonos is the most Stockholm, Swedennot complete without a visit to the Colosseum. popular island in the Cyclades. Explore the islandTake the opportunity to visit St Peter’s Basilica, in a 4WD or take a ferry to the tiny island of Delos. Laced by an ingenious network of waterways andVatican City and the Pantheon. bridges strung between freshwater lakes and Naples, Italy the sea, Stockholm is easily seen on foot or by Copenhagen, Denmark Much of Naples’ activities are centred on the waterway cruises. Gabled old townhouses peerPack some comfortable shoes for Copenhagen water, with year-round sailing, boating, jet skiing over cobblestoned streets, while the magnificenttruly is a wonderful fairytale of a walking city. and windsurfing. Enjoy the best shopping and 17th-century palace sits watching over theMany pedestrian thoroughfares are lined with dining in Italy, especially the original Neapolitan harbour.Renaissance palaces, picture-perfect parks, pizza. Nearby, you will find Mt Vesuvius, the islandhistoric merchant houses and charming canals of Capri and Pompeii. Tallinn, Estoniaand waterways. Oslo, Norway Founded in 1154, Estonia’s capital is one of the Dubrovnik, Croatia Oslo is Scandinavia’s oldest capital city. The oldest cities on the Baltic Sea and remains largelyAn excellent example of a medieval city, Dubrovnik city boasts a sophisticated, yet cosy charm, unchanged. Explore the Upper Town, o eringo ers magnificent churches, stone walls, palaces with a blend of 19th and 20th century buildings, excellent views of the ancient city wall. The Lowerand plazas seemingly around every corner. Make decorated with woodcarvings and bright frescoes, Town o ers the Great Guild Hall, the Church of thesure to stroll the popular Old City for a peek and wide avenues dotted with public squares and Holy Ghost and numerous medieval merchants’back in time. The romantic charm and exquisite parks. homes.scenery make this a city worth remembering. Piraeus (Athens), Greece Venice, Italy Helsinki, Finland No modern metropolis is more steeped in mythFinland’s capital is a blend of classical and than Athens, Greece. From the gritty port of The romantic city built entirely on water awaits.modern architecture with Russian and Swedish Piraeus, gateway to Greece’s fabled isles to the Take the famed gondola ride, explore world-influences. Shop at Market Square where you will Parthenon, Athens has attracted adventurers and class shopping areas, delve into Italy’s culinaryfind local handicrafts or visit Senate Square and classicists for centuries. delights or head out to Doge’s Palace, St Mark’sTemppeliaukio Church, carved from solid granite. Square and St Mark’s Basilica or one of the many treasured museums. Colosseum, Rome

Copenhagen, Denmark9 Nights Baltic Capitals Cruise Day Port Arrive Depart Day 1 Copenhagen, Denmark - 1700 Day 2 Warnemunde (Berlin), Germany 2200 Day 3 At Sea 0730 - Day 4 Tallinn, Estonia - 1730 Day 5 St Petersburg, Russia - Day 6 St Petersburg, Russia 0900 1900 Day 7 Helsinki, Finland 0800 1600 Day 8 Stockholm, Sweden 1600 Day 9 At Sea - - Day 10 Copenhagen, Denmark 0700 - 0800 - 0700Norwegian GetawayShip Facts : 145,655 Stockholm Helsinki 2017 Sailing Dates frCr$ui1se6o7nly9Gross Tonnage : 1,068.3 feet Copenhagen Tallinn May 16Overall Length : 2014 St Petersburg Jun 3,12,30Maiden Voyage : 3,969 Warnemunde Jul 9,27Passenger Capacity : 1,640 Aug 5,14,23Crew : 18Decks7 Nights Western Mediterranean Cruise Day Port Arrive Depart Day 1 Barcelona, Spain - 1800 Day 2 At Sea - - Day 3 Naples, Italy 1900 Day 4 Civitavecchia (Rome), Italy 0700 1900 Day 5 Livorno (Florence / Pisa), Italy 0600 1900 Day 6 Cannes, France 0700 1800 Day 7 Marseille (Provence), France 0800 1600 Day 8 Barcelona, Spain 0700 - 0500Norwegian EpicShip Facts : 155,873 Cannes Livorno 2017 Sailing Dates fCrru$is9e7on9lyGross Tonnage : 1,081 feet Marseille Civitavecchia Apr 23,30Overall Length : 2010 (Refurbished 2015) Barcelona May 7,14,21,28Maiden Voyage : 4,100 Naples Jun 4,11,18,25Passenger Capacity : 1,753 Jul 2,9,16,23,30Crew : 19 Aug 6,13,20,27Decks Sep 3,10,17,24 Oct 1

St Petersburg, Russia10 Nights Italy And Greek Isles Cruise Day Port Arrive Depart Day 1 Civitavecchia (Rome), Italy - 1600 Day 2 Messina (Sicily), Italy 1900 Day 3 Valletta, Malta 1000 1800 Day 4 At Sea 0800 - Day 5 Mykonos, Greece 1800 Day 6 Rhodes, Greece - 1830 Day 7 Santorini, Greece 0700 1800 Day 8 Piraeus (Athens), Greece 0730 1800 Day 9 At Sea 0700 - Day 10 Naples, Italy 0600 1830 Day 11 Civitavecchia (Rome), Italy - - 0700 0500Celebrity ReflectionShip Facts : 126,000 Civitavecchia Piraeus 2017 Sailing Dates frC$ru2ise3o0nl9yGross Tonnage : 1,047 feet Naples Mykonos May 19Overall Length : 2012 Rhodes Jun 9,30Maiden Voyage : 3,046 Messina Jul 21*Passenger Capacity : 1,500 Santorini Aug 11Crew : 16 Valletta Sep 1Decks *Chania replaces Valletta14 Nights Scandinavia And Russia Cruise Day Port Arrive DepartCelebrity Eclipse Day 1 Southampton, England - 1630 Day 2 Zeebrugge (Bruges), Belgium 0700 1500 Day 3 At Sea Day 4 Copenhagen, Denmark - - Day 5 At Sea 0700 1700 Day 6 Stockholm, Sweden Day 7 Muuga (Tallinn), Estonia - - Day 8 St Petersburg, Russia 1100 1800 Day 9 St Petersburg, Russia 1100 1900 Day 10 St Petersburg, Russia 0700 Day 11 At Sea - Day 12 Warnemunde (Berlin), Germany - - Day 13 At Sea - 1800 Day 14 At Sea - - Day 15 Southampton, England 0900 2200 - - - - 0530 -Ship Facts : 122,000 Muuga 2017 Sailing DatesGross Tonnage : 1,041 feet May 21^Overall Length : 2010 Stockholm Jul 2,16^,30*Maiden Voyage : 2,850 ^Port of call sequence may varyPassenger Capacity : 1,246 Copenhagen *Rostock replaces Warnemunde frC$ru3ise2o0nl9yCrew : 16 SouthamptonDecks Warnemunde St Petersburg Zeebrugge

Ephesus, Turkey12 Nights Mediterranean Romance Cruisems Oosterdam Day Port Arrive Depart Day 1 Venice - 2100 Day 2 At Sea - - Day 3 Dubrovnik, Croatia 2300 Day 4 Kotor, Montenegro 0800 1700 Day 5 Nisos Kerkira (Corfu), Greece 0800 1700 Day 6 At Sea 0800 - Day 7 Naples, Italy 1800 Day 8 Civitavecchia (Rome), Italy - 2100 Day 9 Livorno (France / Pisa), Italy 0800 2000 Day 10 Monte Carlo, Monaco 0700 2200 Day 11 Marseille (Provence), France 0800 1700 Day 12 Barcelona, Spain 0800 - Day 13 Barcelona, Spain 0800 - 1000 0600Ship Facts : 82,305 Venice 2017 Sailing DatesGross Tonnage : 936 feet May 23Overall Length : 2003 Monte Carlo Livorno Dubrovnik Jun 28Maiden Voyage : 1,916 Marseille Kotor Aug 3Passenger Capacity : 817 Sep 8 frC$ru2ise7o9nl9yCrew : 11 Barcelona Oct 14Decks Naples Civitavecchia Nisos Kerkira12 Nights Mediterranean Dream Cruisems Westerdam Day Port Arrive Depart Day 1 Venice, Italy - 1600 Day 2 At Sea - - Day 3 Argostoli, Greece 1800 Day 4 Katakolon (Olympia), Greece 0800 1600 Day 5 Nafplion, Greece 0800 1800 Day 6 Piraeus (Athens), Greece 0800 - Day 7 Piraeus (Athens), Greece 0800 1700 Day 8 Mykonos, Greece 1800 Day 9 Kusadasi (Ephesus), Turkey - 1800 Day 10 Thira (Santorini), Greece 0800 1700 Day 11 At Sea 0700 - Day 12 Naples, Italy 0800 1800 Day 13 Civitavecchia (Rome), Italy - - 0800 0700Ship Facts : 82,348 Venice Argostoli 2017 Sailing Dates frC$ru2ise7o9nl9yGross Tonnage : 936 feet Naples Katakolon May 23Overall Length : 2004 Jul 10Maiden Voyage : 1,916 Piraeus Kusadasi Oct 14Passenger Capacity : 817 MykonosCrew : 11Decks Civitavecchia Nafplion ThiraAll prices are subjected to associated taxes and surcharges correct at time of print and subject to change fr $218 to $328 Itineraries are subject to change without prior notice

11 Nights Scandinavia And Russia Cruise Day Port Arrive Depart Day 1 Copenhagen, Denmark - 1800 Day 2 Oslo, Norway 2300 Day 3 At Sea 1000 - Day 4 Warnemunde (Berlin), Germany - 2100 Day 5 At Sea - Day 6 Tallinn, Estonia 0700 1700 Day 7 St Petersburg, Russia - - Day 8 St Petersburg, Russia 1800 Day 9 Helsinki, Finland 0800 1600 Day 10 Nynashamn (Stockholm), Sweden 0630 1900 Day 11 At Sea - Day 12 Copenhagen, Denmark - - 0700 0700 - 0500Regal PrincessShip Facts : 141,000 Helsinki 2017 Sailing Dates frC$ru2ise9o3nl9yGross Tonnage : 1,083 feet Nynashamn Apr 30Overall Length : 2014 Oslo Tallinn May 11,22Maiden Voyage : 3,560 Jun 2,13,24Passenger Capacity : 1,346 St Petersburg Jul 5,16,27Crew : 19 Aug 7,18,29Decks Warnemunde Copenhagen12 Nights British Isles CruiseCaribbean Princess Day Port Arrive Depart Day 1 Southampton (London), England - 1700 Day 2 St Peter Port (Guernsey), England 1400 Day 3 Cobh (Cork), Ireland 0600 1800 Day 4 Dublin, Ireland 0730 2330 Day 5 Belfast, Northern Ireland 0430 2115 Day 6 Greenock (Glasgow), Scotland 1115 1800 Day 7 At Sea 0700 - Day 8 Kirkwall, Scotland 1700 Day 9 Invergordon (Inverness), Scotland - 1800 Day 10 South Queensferry (Edinburgh), Scotland 0700 1900 Day 11 At Sea 0700 - Day 12 Le Havre (Paris / Normandy), France 0700 2000 Day 13 Southampton (London), England - - 0700 0500Ship Facts : 112,894 Invergordon Kirkwall 2017 Sailing Dates frC$ru3ise0o7nl9yGross Tonnage : 952 feet Greenock South May 1,25Overall Length : 2004 (Refurbished 2011) Queensferry Jun 18Maiden Voyage : 3,142 Jul 12Passenger Capacity : 1,200 Belfast Aug 29Crew : 19Decks Dublin Cobh Southampton St Peter Port Le Havre7 Nights Italy And Greece Cruise Port Arrive Depart Civitavecchia (Rome), Italy - - Day Civitavecchia (Rome), Italy - Day 1 At Sea - 1300 Day 2 Piraeus (Athens), Greece - Day 3 At Sea 0900 Day 4 Naples, Italy - 1500 Day 5 Savona, Italy - Day 6 Civitavecchia (Rome), Italy 0800 Day 7 0900 1300 Day 8 0800 1700 -Costa LuminosaShip Facts : 92,600 Savona 2016 Sailing Date frCr$u1ise3o4nly9Gross Tonnage : 964 feet Dec 24Overall Length : 2009 CivitavecchiaMaiden Voyage : 2,826 Naples PiraeusPassenger Capacity : 1,100Crew : 11Decks

7 Nights Western Mediterranean Cruise Day Port Arrive Depart Day 1 Barcelona, Spain - 1700 Day 2 At Sea - - Day 3 Naples, Italy 1830 Day 4 Civitavecchia (Rome), Italy 0700 1900 Day 5 La Spezia (Florence / Pisa), Italy 0700 1900 Day 6 Villefranche (Nice), France 0700 1900 Day 7 Marseille (Provence), France 0700 1800 Day 8 Barcelona, Spain 0900 - 0600Freedom of The SeasShip Facts : 160,000 Villefranche 2017 Sailing DatesGross Tonnage : 1,112 feet May 7,14,21^,28^Overall Length : 2006 (Refurbished 2015) Marseille La Spezia Jun 4,11,18,25 frCr$u1ise3o4nly9Maiden Voyage : 3,634 Barcelona Jul 2,9,16,23,30Passenger Capacity : 1,400 Civitavecchia Aug 6,13,20,27Crew : 15 Naples Sep 3,10,17^*,24^*Decks Oct 15^ ^Reverse itinerary *Provence replaces Marseille12 Nights Eastern Mediterranean CruiseBrilliance of the Seas Day Port Arrive Depart Day 1 Barcelona, Spain - 1700 Day 2 Cannes (Monte Carlo), France 1900 Day 3 La Spezia (Florence / Pisa), Italy 0800 1900 Day 4 Civitavecchia (Rome), Italy 0700 1900 Day 5 At Sea 0700 - Day 6 At Sea - Day 7 Piraeus (Athens), Greece - 1800 Day 8 Kusadasi (Ephesus), Turkey - 1800 Day 9 Santorini, Greece 0600 1700 Day 10 At Sea 0800 - Day 11 Valletta, Malta 0700 1700 Day 12 At Sea - - Day 13 Barcelona, Spain 0700 - - 0600Ship Facts : 90,090 Cannes La Spezia 2017 Sailing DatesGross Tonnage : 962 feet Barcelona Kusadasi May 13Overall Length : 2002 (Refurbished 2013) Jun 6,30Maiden Voyage : 2,114 Civitavecchia Jul 24 frCr$u2ise0o1nly9Passenger Capacity : 859 Aug 17Crew : 13 Piraeus Sep 10Decks Oct 4,28 Valletta Santorini7 Nights Mediterranean Cruise Port Arrive Depart Genoa, Italy - 1800 Day Civitavecchia (Rome), Italy 1800 Day 1 Palermo, Italy 0800 1700 Day 2 Valletta, Malta 1000 1800 Day 3 At Sea 1000 - Day 4 Barcelona, Spain 1800 Day 5 Marseille (Provence), France - 1700 Day 6 Genoa, Italy 0900 - Day 7 0800 Day 8 0800MSC MeravigliaShip Facts : 167,600 Genoa 2017 Sailing Dates frCr$u1ise6o2nly9Gross Tonnage : 1,036 feet Marseille Nov 19,26Overall Length : 2017 Barcelona Dec 3,10,17,24,31Maiden Voyage : 4,500Passenger Capacity : To be announced CivitavecchiaCrew : 19Decks Palermo VallettaAll prices are subjected to associated taxes and surcharges correct at time of print and subject to change fr $218 to $328 Itineraries are subject to change without prior notice

Terms And ConditionsThe special instructions of your travel bookings are set out in the Pax Statement and fee of S$50 per person will apply. For any re-issuance of air / rail ticket, visa fees, travel insurance, customs user fees and service fees as specified byin these Terms and Conditions. They should be read together. You are deemed to have a minimum administrative fee of S$50 per ticket on top of any airline / rail the airline and airport authorities; laundry, excess baggage charges, beverages,read, understood and accepted the following policies (collectively called “ the Terms charges will apply. If any change is made to the departure date or the tour type, room services, gratuities to drivers and tour leaders / local guides and tips to hoteland Conditions”). For the purpose of clarity, Chan Brothers Travel Pte Ltd shall be it will be deemed as a cancellation. Cancellation fees as stated under Clause 4 porters; and personal expenses. Please enquire with the Company about visa fees,referred to as “ the Company” hereinafter. Please check addenda to the Terms and “Cancellation by the Customer – Payment and Cancellation Fee” will apply. gratuities to drivers and tour leaders / local guides, and tips to hotel porters.Conditions, if any, upon booking. There shall be no replacement of the Customer/s going on the tour once reservation is made. Any change made to the Customer/s going on the tour will be Child Fare1 Commitment to Service Quality Excellence treated as a cancellation. Cancellation fees as stated under Clause 4 “Cancellation by the Customer - Payment and Cancellation Fee” will apply. The Company will Children below the age of 12 years as of the date of departure from Singapore “Always striving to serve you better” best sums up the Company’s service policy revert to the Customer within 14 working days upon receiving written notice of are eligible for child fare. Child fare is based on a twin-share or double room with 2 and its underlying motivation of providing excellent services that meet or exceed the the request for amendment. adults without an extra bed. If an extra bed for the child is required, please arrange expectations of the Customer. The Company ensures that the services it provides are Amendment to Tour Itinerary by the Company with the Company who will advise on the surcharges / supplements, if any. of satisfactory quality as defined in the Sales of Goods Act Section 14(2). The Company will make reasonable e ort to avoid changes in the itinerary. The Company reserves the right to make minor changes at any time due to unforeseen Pricing Policy Relating to Promotions2 Professional Ethics circumstances, peak periods or in the event of a force majeure. The Company accords discounts and other form of promotional pricing. Its policy As part of its corporate responsibility towards the Customer, the Company adopts 10Extension of Stay / Deviation from Tour Itinerary is to display all service charges including such discounts or promotions. fair and ethical business practices as well as accurate marketing communications at all times. Extension / deviation of stay may be permitted at end of the tour, subject to Payment Scheme for Reservation maximum validity and restriction of air ticket, seat confirmation and availability3 Reservation, Deposit and Full Payment of accommodation prior to commencement of the tour. It is the Customer’s Payment can be made in full or by way of a deposit followed by the balance of responsibility to hold firm confirmation for the return flight. When extension / payment. Please refer to Clause 3 “Reservation, Deposit and Full Payment” for Reservation can be made with the Company anytime during business opening deviation of stay cannot be confirmed 2 weeks prior to departure, the Customer is further elaboration. hours. To confirm the reservation, please visit its office during business opening deemed to be taking the original tour schedule. All extra costs incurred to process hours with a deposit amount as specified below. This deposit forms part of the final the extension, e.g. administrative fee will be borne by the Customer. Please note Modes of Payment payment. For all tours, there will be a minimum deposit of S$500 per person that extension / deviation of stay will be at the Customer’s own expense and required upon reservation. Payment of deposit does not constitute confirmation transfers to and from the airport will not be provided. Any alteration of the routing Payment may be made in cash, by NETS, cheque or credit card. Cheque will only of the tour. Full payment is required no later than 14 daysprior to the departure or the date by the Customer is solely at the Customer’s own risk. The Company and be accepted if presented to the Company at least 7 working days before the date. If full payment is not received 14 days or more prior to the departure its associated agents shall not be held responsible for any inconvenience caused departure date. All payments have to be made out in Singapore Dollars. date, the Company reserves the right to forfeit the deposit and cancel the and extra expense incurred. No refund will be made for any unused air ticket, reservation. In such an event, the Customer has to pay a cancellation fee as set accommodation, meals or sightseeing, in part or in full. Pricing Accuracy out in Clause 4 “Cancellation by the Customer - Payment and Cancellation Fee”. 11Travel Documents, Travel Insurance and Travel The Company is committed to the avoidance of over or undercharging. To4 Cancellation by the Customer - Payment and Vouchers ensure accuracy of charging, its policy is to list clearly all prices including GST Cancellation Fee in sales invoices and communications materials. The Company will also clearly Passport and Other Travel Documents The Customer is allowed to cancel the reservation in writing, at any time prior to It is the Customer’s sole responsibility to ensure that he / she has a valid passport indicate any additional charges for extra services that may be incurred by the the departure date. However, a cancellation fee will apply. The cancellation fee is with minimum 6 months’ validity from date of the last departure point as well computed based on the length of notice period prior to the departure date. Please as the necessary visas, vaccinations, health certificates and all necessary travel Customer. note that the cancellation fee is a percentage of the deposit or the total tour fare, documents as required by the various government authorities of the country(ies) as the case may be. The cancellation fee as well as corresponding refund component to be visited (e.g. exit permit, work permit, social visitor pass etc.). Delivery Services are indicated below. Terms below only relate to tours operated by the company. Visa Di erent embassies / consulates require varying lengths of time to process The Company provides delivery of documents to the Customer upon request. visa applications. For non–Singapore passport holders, you can enquire with Delivery charges can be found in the sales kit and these shall be communicated to the Company as to visa requirements. The Company renders assistance in visa the Customer. application wherever possible. The Company cannot, however, guarantee the approval of a visa application. This service is subject to (auxiliary) charges. The Receipts Company reserves the right to amend such charges at any time. Please enquire with the Company on the amount charged. If the application for visa or exit permit The Company shall issue a detailed receipt for each and every payment made. is rejected, full refund of all monies paid (excluding visa application fees paid to the respective embassies and an administrative fee) will be made if the Company Whilst the Company is a GST-registered organisation, no GST is levied for is given written notice of the rejection at least 35 days prior to the departure date. If less than 35 days’ written notice is given, the relevant cancellation fees as outbound tours. However, GST is payable by the Customer for any tours and stated under Clause 4 “Cancellation by the Customer - Payment and Cancellation Fee” and / or in the addenda to the Terms and Conditions, if any, will apply. The coach services within Singapore. Company shall not be liable to compensate any expense incurred by the Customer,No. of days between Cancellation fee per person refund the tour fare or make any other compensation if the Customer is deported 14Feedback Mechanismdeparture and receipt of or refused entry by immigration authorities on the tour for whatever reasons,cancellation notice 50% of deposit including improper travel documents, quarantine, custom regulations, possession The Company welcomes feedback from the Customer anytime. Should the35 working days 100% of deposit of unlawful items or irregularities that may cause harm / damage to person or Customer have any issue or concern, please contact the Company immediately.15 — 34 working days 50% of tour fare or S$500, whichever is higher property. Its feedback channels include:8 — 14 working days 75% of tour fare or S$500, whichever is higher Travel Insurance • Face-to-face feedback4 — 7 working days 100% tour fare Purchase of travel insurance is strongly recommended with respect to unforeseen • Telephone communication at 6212 9699, Mondays to Fridays: 9am to 6pm;3 working days circumstances such as trip cancellation, personal baggage loss, personal accident, injury or illness. Under no circumstances shall the Company be construed as a Saturdays: 9am to 1pm carrier under contract for safe carriage of the Customer or his / her baggage / • Written feedback via email to [email protected] or mail to belongings. The Company will be pleased to assist in the enquiry of any travel insurance and related matters. 150 South Bridge Road, #07-01 Fook Hai Building, Singapore 058727 Travel Vouchers The Company will investigate and act to resolve areas of concerns. The interim The Company issues travel vouchers from time to time as part of its promotional response is within 2 working days (or 48 hours). Depending on the complexity activities. The Customer shall abide by the terms and conditions of any travel of the case, the time taken to resolve a complaint is within 21 working days. If vouchers in order to redeem them. it is unable to resolve the complaint amicably, it will refer to NATAS mediation channel with mutual consent of the Customer. 12General Matters Relating to Tours5 Links - Third Party(ies) 15Marketing Communications Accommodation For tour products or individual components of tours supplied by third parties, Accommodation is as specified in the tour brochure / itinerary / booking form. In respect of marketing communications, the Company ensures that its brochures e.g. Insight Vacations, Contiki Holidays, day tours, train services, air tickets, Accommodation for adults is based on twin-share, double or triple-share contain sufficient and accurate information on prices (which can be found on the cruise or hotel bookings etc., cancellation fee under the terms and conditions of bedrooms at the nominated or similar standard hotels. For stays at farms and ski Company’s website), quality, availability and terms of sales. the respective third party(ies) plus a handling charge of S$100 per service per resorts, sharing of bathroom facilities may be necessary. When booking triple- person shall be payable by the customer. Cancellation fees imposed by third share rooms, please note that the third bed will be a “roll-away” bed (selected 16Confidentiality party(ies) include among others no show fee, refund administrative fee and any countries). Single room occupancy is at additional cost. deposit committed to their suppliers to secure confirmation of services requested. Baggage The company will safeguard, according to strict standards of security and Upon the Company receiving written notice of cancellation and in accordance The Customer is allowed check-in baggage not exceeding 20 kilogrammes. Only confidentiality, any information on the Customer. The Company will comply to the with the Terms and Conditions stipulated, the Customer shall receive the refund one piece of hand luggage not exceeding 7 kilogrammes is allowed on board the Personal Data Protection Act 2012 governing the collection, use, disclosure and stipulated. The Company shall not be liable for any cost, loss or replacement of aircraft. Excess baggage must be paid locally by the Customer. care of personal data (which can be found on the Company’s website). tour products or individual components of tours supplied by third party(ies) Meals not utilised or fully utilised by the Customer. Meals, including meals on board flights, are as indicated in the tour brochure / 17Rights and Disclaimers Relating to Tours itinerary / booking form. If meals on board are not served due to whatever6 Cancellation by the Company reasons, there shall be no refund or replacement. The Company shall not assume responsibility for injuries, damage, accidents, Seat Rotation losses or delays to person or property. The Company shall not be responsible Please note that the Company is acting as a coordinator for services rendered. The Customer is requested to rotate seating arrangement on the coach during the for the actions of third party(ies) or suppliers. The Company incorporates Even after deposit or full payment has been made, all arrangements are still period of the tour. the services of airlines, transport companies etc. (suppliers) on its tours. The subject to final confirmation. If the arrangement cannot be finalised due to Single Supplement Company shall not be liable for changes made by suppliers but will endeavour unforeseen circumstances and the reservation has to be cancelled, the Company For occupation of a single room, single supplement amount as indicated in the tour to render assistance wherever possible. All tickets, coupons and orders are will endeavour to notify the Customer at least 1 weekbefore the departure date. booking form is required. furnished and issued, subject in every respect to those terms and conditions The Company may, if it so chooses, recommend alternative tours either to the same Special Requests under which the means of transportation or other services provided thereby are destination or other tours. In the case of a free and easy tour, accommodation and If there is any special request regarding special meals, dietary requirements, o ered or supplied by owners, operators, managing agents or agents of public all services are strictly upon request and subject to confirmation. The Company adjoining rooms etc., please inform the Company upon booking. Such requests carriers. The Company will not be responsible or liable (for damages, refunds or may recommend alternatives if available. Please note that surcharges may apply are subject to availability and confirmation. The Customer might be required to otherwise) for: on a case by case basis and the Customer will be advised accordingly. Should the pay the necessary charges and / or administrative fee. • Mechanical breakdown (except where it is due to negligence on the part of the Customer decide not to accept the alternatives, a refund will be made accordingly by the Company. The Company shall also not be held liable for any contingent Company or its servants), government actions, weather, acts of God, strikes, costs incurred by the Customer arising from the cancellation. The Customer compulsory quarantine or other circumstances beyond its control shall receive the refund within 4 to 6 weeks upon the Company notifying the • Failure of the Customer to obtain required documentation (e.g. health Customer of the tour cancellation. Save as stated herein, the Company shall not certificates, visas, passports etc.) be liable for any claims, losses, damages or costs sustained by the Customer. • Failure of the Customer to follow reasonable instructions including but not limited to check-in and check-out places and times7 Refund Policy on Unused Portion of the Tour The Company reserves the right to withdraw any itinerary or any booking made, or decline or refuse the Customer as a member of the tour, if it appears No refund will be made with respect to accommodation, meals, sightseeing tours to the Company that the Customer is likely to endanger the health or safety, or or any other services included in the tour fare but not utilised by the Customer, impair the comfort and enjoyment of others on the tour. In any of the foregoing either in part or full, or where the Customer amends, cancels or otherwise varies events, the Company’s sole liability shall be limited to refund on tour fare paid. arrangements after commencement of the tour. The Company reserves the right to take photographs and films of the Customer while on tour with the Company to be used for brochures advertising or publicity8 Refund Policy - Payment Mode materials. The Company shall not be responsible for any other events beyond its reasonable control. For cheque or cash payment, refund will be made in the form of a cheque and processed within 2 to 4 weeks from date of written cancellation. For credit card 18Miscellaneous payment, refund will be made through the credit card company and processed within 4 to 6 weeks. During peak periods, the refund process may be longer due The Company reserves the right to change, amend, insert or delete any of the to the increase in transactions. Terms and Conditions, or policies contained in this document, as the case may be, without prior notice.9 Amendment to Reservation and Amendment Fee 13Pricing Policies Amendment refers to any change to the original reservation such as replacement Validity of Customer/s going on the tour, change of flight / itinerary and / or change of accommodation. The company reserves the right to determine what constitutes All information and prices shown are accurate at time of print. an amendment and whether to allow the amendment. Requests for amendments Tour fare includes: by the Customer shall be made by written notice to the Company. Amendment by the Customer Airfare, accommodation, airport transfers (if any) and meals (if any), as specified For any change made by the Customer to the existing booking, an amendment in the tour brochure / itinerary / booking form. Tour fare excludes: Airport taxes, airport security taxes, airline insurance surcharges, fuel taxes,Feedback should be submitted in writing within 14 days of return from the tour. Any claim for compensation or refund with regard to the tour must be submitted in writing within 14 days of return from the tour, failing which the Company shall not be liable. CHAN BROTHERS TRAVEL PTE LTD 150 South Bridge Road Asia Travel Centre / Japan Travel Centre #01-12 Tel 6212 9679 / 6212 9590 Fax 6533 6762 Fook Hai Building China Travel Centre #01-09 Tel 6212 9686 Fax 6538 7448 Singapore 058727 Long Haul Travel Centre / Worldwide Cruise Centre #07-01 Tel 6212 9660 / 6212 9944 Fax 6534 3092 Main Tel 6438 8880 Website www.ChanBrothers.com Email [email protected] Printed Jul 2016