The Dish - August 2019

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Hello Members, The 30h Annual Golf Tournament is less than 20 days away! Join us for a gorgeous day of golf on Septem- ber 9th at the Portsmouth Country Club. Event de- tails and sponsorship information can be found on Pages 6-7 and by visiting nhlra.com. If you would like to register golfers, purchase a sponsorship, or donate raffle prizes or goody bag items, email me at [email protected]. Time is running out! Our Education & Workforce Development Director Amie Pariseau has taken the initiative to create The NH Restaurants, Hotels, & Attractions Job Board. This was created in an effort to assist our members find employees and for job seekers in the industry find employment. Follow the link above and request to join the group or reach out to Amie directly at [email protected]. Additionally, the NHLRA is hosting an Industry on Tap event on Wednesday, September 18th for industry professionals to network and sip on beer at the Back- yard Brewery in Manchester from 4pm—6pm. More information can be found on page 11 and click on the page to register! Alexa Soucy [email protected] 3

Event details including pricing, location, and registration can be found on nhlra.com. 4

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By: The Hanover Street Chophouse and The Crown Tavern  Best in Fine Dining & Steakhouse in Manchester by NH Magazine. The Hanover Street dining experience created by Steve Clutter with Hanover Street Chophouse and The Crown  Top 100 Romantic Restaurants in America by Open- Tavern continues to earn praise. Table. The restaurateur’s highly-acclaimed establishments have  Best Steakhouse in New Hampshire by MSN. earned a handful of accolades in 2019, the most recent coming when Wine Spectator Magazine named Hanover The Crown Tavern Street Chophouse an Award of Excellence winner. The  Excellence in Outdoor Dining by NH Magazine. complete list of winners will be named in the publication’s August edition. About Hanover Street Chophouse Hanover Street Chophouse is one of Manchester, New The award – the 13th straight year Hanover Street Chop- Hampshire’s most award-winning restaurants. Since its house has earned the honor – is the restaurant’s fifth in founding in 2005, owner Steven Clutter has strived to 2019. NH Magazine named Hanover Street Chophouse the provide customers with a fine dining experience with best Fine Dining & Steakhouse in Manchester, OpenTable high-quality cuisine. The steakhouse prides itself on its listed it among its Top 100 Romantic Restaurants in Ameri- fine cuts of steaks, fresh seafood, and extensive wine ca, MSN named it the Best Steakhouse in New Hampshire, list. For more information or to view their menu, go to while the restaurant was also featured in the Best of the HanoverStreetChophouse.com. Best in Fine Dining by the Hippo. “We are honored and continually humbled to be recog- The Hanover Street Chophouse nized by the Manchester community. This says a lot about 149 Hanover Street our staff and their dedication to giving customers a memo- rable experience,” Clutter says. Manchester, NH 03101 The Crown Tavern, the latest creation by Clutter that has risen to the status as one of Manchester’s hot spots, was featured by NH Magazine for its outdoor dining experience. A list of honors for 2019: Hanover Street Chophouse The Crown Tavern  Award of Excellence for Wine Selection by Wine Spec- 99 Hanover Street Manchester, NH 03101 tator Magazine.  Best of the Best in Fine by the Hippo. 8

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By: Lithermans Limited Brewery For additional details about the 2019 annual Making Strides Against Breast Cancer walk at 1:00pm on October 20th at American Cancer Society Community Development Memorial Field in Concord NH, visit MakingStridesWalk.org/ Manager, Michelle Audet and Lithermans Limited ConcordNH or call the American Cancer Society at 1-800- teamed up to brew Whole Lotta Rosé, a hibiscus and 227-2345. pink guava rosé ale crafted to raise awareness for Mak- ing Strides Against Breast Cancer of Concord, NH. Whole Lotta Rosé will be released to the public on Au- Lithermans Limited Brewery gust 25, 2019 at the brewery located at 126 Hall St Unit 126 Hall Street B, Concord, NH. The event will run from 12:00pm - Unit B 4:00pm. The American Cancer Society will be on-site with information about the walk and how to get in- Concord, NH 03301 volved, fundraising materials and ideas for participants and general information about the Making Strides event and the mission of the American Cancer Society. Making Strides Against Breast Cancer is a noncompeti- tive, inspirational event that raises awareness and funds to end breast cancer and provide hope to ensure no one faces breast cancer alone. Funds raised through Making Strides Against Breast Cancer walks enable the American Cancer Society to invest in groundbreaking research; provide free, comprehensive information and support to those touched by breast cancer; and help people take steps to reduce their breast cancer risk or find it early when it’s most treatable. “As a 9-year team leader for the Making Strides event of MICHELLE AUDET Concord I was always looking for creative ways to en- [email protected] gage my community and raise awareness for the event. When I approached the owners of Lithermans with the (603) 471-4112 idea of hosting an event at the brewery they jumped at the opportunity and went above and beyond by sug- American Cancer Society gesting we brew a craft beer to help raise awareness for ATTN: Making Strides of Concord Making Strides.” said Michelle Audet, Community De- velopment Manager. 2 Commerce Dr Ste 110 Bedford, NH 03110 13

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By: Rob Levey, NHCTE There are many pathways into a career, which under- “At the end of the course, the student takes a final,” he scores New Hampshire Lodging and Restaurant Associa- said. “If they pass that, they get a START Certificate that tion’s role in Carroll Academy, an adult high school pro- they can show an employer.” gram in Tamworth, NH. “In this current workforce climate, you need to look into every possible resource and part- Noting the first class ran once each week with three recent nership,” said Amie Pariseau of New Hampshire Lodging graduates, Sawyer said Carroll County Adult Education is and Restaurant Association (NHLRA). Whereas much of the first Adult Education center in the state to teach this her work consists in partnering with New Hampshire Ca- certified AHLEI START course. “We also have an Articula- reer and Technical Education Centers, Pariseau said she tion Agreement with White Mountains Community College saw an opportunity with Carroll Academy, which has re- stating that our Hospitality course is considered a 3 credit sulted in Introduction to Hospitality. course for their Introduction to Hospitality program,” she said. Aimed at adults who do not have their diploma or HiSET (high school equivalency like the GED), the program is col- Students in the class are diverse. “I have an ESL student laborative in nature, according to Crystal Sawyer, director that has been with us for years and would like to switch of Carroll Academy/Carroll County Adult Education. “I was career paths,” said Sawyer. “Another student is a former approached in May of 2018 by Amie and Christina Baker HiSET graduate who works in hospitality and would like to from the Mount Washington Omni Hotel, to see if I would move up the ladder with her certificate.” According to be interested in teaching a certified Hospitality course,” Pariseau, NHLRA could not be more excited about the pos- she explained. sibilities for the program. “We hope to see it grow and taught at other centers,” she said. In September of 2018, Sawyer said Michelle Hart from NHWorks indicated they could partner with the group and Currently, Pariseau said there are in fact plans for Man- could pay for the class for any student eligible for a Basic chester Adult Education to role out a similar program this Skills grant. “If the student was making under $15 and was fall. Regarding the program at Carroll Academy/Carroll looking for a job in hospitality, they could take this begin- County Adult Education, which may soon include an ap- ner’s Hospitality class,” said Sawyer. “NHWorks would prenticeship track, she said students receive much more also help them find a job after the class in the field.” than an introduction to the hospitality industry.” In designing the certified class, Sawyer chose the AHLEI “They are receiving a nationally recognized certificate and START (Skills, Tasks, And, Results, Training) 180-hour Cur- a pathway to continue their education if they choose to do riculum Program. The START Program, she explained, is so,” she said. In looking ahead at NHLRA’s role in general, basically an introduction to every position in the hospitali- Pariseau stated, “We will continue to support the efforts ty sector — Front Desk Representative, Security, PBX Op- of all of our education partners as we look to continue to erator, Bell Attendant, Maintenance, Laundry, House build a workforce pipeline and support current workforce Keeping, Food and Beverage, etc. needs of the industry.” 17

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By: Sandra Haley CPCU, CIC, CRM, Sr. Vice President Underwriting & Marketing at Hospitality Insurance Group More than 1 million videos of fights or incidents at restau- ing at your establishment. Generally, it is recommended rants are available online for the rest of the world to see. that staff be trained to recognize the signs of drunken- Keen observers might notice that many individuals caught ness. This could help bartenders identify people who have on film seem to be under the influence of a substance such had too much to drink, and help them take appropriate as alcohol. With a commitment to help protect businesses actions. in the hospitality industry from threats, we would like to highlight the ramifications of overserving alcohol to pa- Other ways to keep guests safe and prevent accidents trons. include: From a broader perspective, establishments have a moral  Not serving alcohol to individuals that appear ‘intoxicated’ and legal obligation to help keep guests safe. If staff ignore Providing management training to help diffuse disa- the warning signs that someone has had too much to drink,  greements Asking a guest’s family or friends to make sure they bartenders and businesses could be held liable for damages get safely home patrons caused to innocent parties.  Whether guests become unruly or get involved in a car ac-  Install cameras that can aid in investigations cident later, the cost of overserving alcohol can be much greater than it first seems. Consider that while serving As much as guests might want another drink, it is im- more alcohol to patrons may increase initial sales, the costs portant to recognize when enough alcohol has been involved with over serving can far outweigh those addi- served. Hospitality Insurance Group specializes in liquor tional sales. Besides civil charges, business owners will liability insurance, and we understand the importance of have to pay for legal representation and work towards re- taking precautions. If you need to reevaluate your liquor storing the establishment’s image. Additional costs might liability coverage or would like to learn more about the include fines, penalties, having your license suspended, and insurance products we offer, call our toll-free number an increased cost in your liquor insurance policy. To make at 1-877-366-1140. matters worse, a tarnished reputation could lead to a loss of customers. When you consider these factors, business owners should ask themselves, “Is it worth it?” Another cost that is not immediately obvious is the re- Hospitality Insurance Group morse that bar and restaurant owners will have to contend 106 Southville Road with if an intoxicated patron causes someone’s death or a permanent disability. Southborough, MA 01772 Several guides, courses, and certifications are available that Toll Free: 877-366-1140 can help you prevent these incidences from ever happen- 24

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By Christopher T. Vrountas, Esq. and Adam J. Chandler, Esq., Vrountas, Ayer & Chandler, P.C. Here are some recent developments in state and feder- works more than 2 times between the hours of 8 p.m. and 6 al law that may affect employers in New Hampshire a.m. that you should know: New Hampshire Amends Youth Night Work Statute Employers should keep in mind that, for purposes of deter- mining compliance with this law, the workweek generally is Employers in New Hampshire should be aware that the not the employer’s designated workweek but rather the 7- legislature just recently passed amendments to the day period running Sunday through Saturday (unless other- laws concerning youth night work. Effective July 14, wise noted in the statute). See RSA 276-A:4,VI. For more 2019, the new R.S.A. 276:13 provides that any youth information, employers can visit the DOL website announc- that is part of an employer’s workforce who works ing the new amendment. more than twice during a week past 8 p.m. or before 6 a.m. cannot work more than 8 hours in any shift during Don’t miss the September 30 Deadline to Submit Pay Data that particular week. According to the NH DOL, this to the EEOC new law pertains to youth 16 or 17 years old. The law is more restrictive for younger workers. Under RSA 276 Employers with 100 or more employees should also be -A: 4, IV, no youth under 16 years of age shall work ear- aware that, as a result of a Federal Court ruling this past lier than 7 o'clock a.m. or later than 9 o'clock p.m. Spring, they must submit to the Equal Employment Oppor- tunity Commission their pay information about employees Be aware that the new statute is different from the old (sometimes referred to as Component 2 data), by race, eth- R.S.A. 276-A:13, which has been repealed. The old law nicity and sex, by September 30, 2019. merely prohibited youths from being “permitted to work at night…more than 8 hours in any 24 hours nor This requirement has been the subject of contention as the more than 48 hours during the week” and defined current administration has tried, so far in vain, to turn back “night work” for youths as being “permitted to work the actions of the prior administration in this area. As the more than 2 nights each week, for any time between fight continues in court, the deadline stands. Whether the the hours of 8 o'clock p.m. and 6 o'clock a.m. of the day requirement changes again in the future remains to be seen. following.” For those who are interested, here’s the back story: Origi- Given the new law, New Hampshire employers should nally, large and mid-size employers were required to submit take a close look at their scheduling practices and make information about the number of employees in each job sure that any youth employee who works more than 2 category by race, ethnicity and sex (Component 1 data) to times in a week does not get scheduled or does not the EEOC by May 31. This reporting requirements expanded work any shift longer than 8 hours during that same to include hours worked and pay information (Component 2 week. To put it simply, all shifts worked must be 8 data), and the deadline was extended accordingly. The hours or less in any week in which the youth employee Obama administration’s revision to the EEO-1 form requires 28

employers to report wage information from Box 1 of the W -2 form and total hours worked for all employees by race, ethnicity and sex within 12 proposed pay bands. But it was the addition of this Component 2 data that became the subject of legal battles, that until recently left ambiguous when and if employers would be required to comply with these Obama-era revisions. The fight started when the EEOC under the Trump admin- istration stayed these pay-data provisions in 2017. The National Women’s Law Center challenged the Trump EEOC’s suspension of the pay-data collection provisions and on March 4, 2019, a federal judge lifted the EEOC’s stay, effectively ruling that the EEOC must start collecting the Component 2 information. See National Women's Law Center, et al., v. Office of Management and Budget, et al., Civil Action No. 17-cv-2458 (D.D.C.). On May 3, 2019, the Department of Justice filed a Notice of Appeal in the above case. But the EEOC further notes that the filing of “this Notice of Appeal does not stay the district court orders or alter EEO-1 filers' obligations to submit Component 2 da- ta.” Thus, as of now, according to the EEOC’s website, EEO-1 filers should submit Component 2 data for calendar year 2017, in addition to data for calendar year 2018, by Sep- tember 30, 2019, as Ordered by the court's recent decision in National Women's Law Center, et al., v. Office of Man- agement and Budget, et al., Civil Action No. 17-cv-2458 (D.D.C.). The URL for the portal set up by the EEOC to sub- mit this information can be found at: https:// eeoccomp2.norc.org. 250 Commercial St Suite 4004 Manchester, NH 03101 (603) 782-8444 29

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By: The Union Leader creates appliances for microgravity use in long-duration space flights, and NanoRacks, a leading provider of commer- DoubleTree by Hilton will take its iconic warm welcome cial access to space. to new heights when its famous chocolate chip cookie becomes the first food baked in space inside a prototype “That’s only fitting for a hotel brand that at the height of the oven designed to make long-duration space travel more Space Race announced plans for a hotel on the moon,\" said hospitable. DoubleTree by Hilton's senior vice president and global brand head, Shawn McAteer. So to celebrate the \"Sun, Earth, Universe\" exhibition coming to the Queen City, the SEE Science Center is Hilton will be the first hospitality company to participate in partnering with DoubleTree by Hilton Manchester for research aboard the space station. special events on Tuesday, Aug. 13. Visitors can munch on DoubleTree Chocolate Chip Cookies, decorate moon “We are very excited to be partnering with our friends and and star sugar cookies and take in the opening ceremo- community partners at Manchester’s DoubleTree by Hil- ny at 11 a.m. ton,\" said SEE's executive director, Susan Howland. “This presents a fun opportunity to introduce SEE’s latest exhibi- The SEE Science Center is one of 52 sites awarded the tion addition while visitors also get to enjoy what will be the chance to display the \"Sun, Earth, Universe\" exhibition. first cookies to be baked in space.” In collaboration with NASA, the National Informal STEM Education Network chose the Queen City center to be For information about the exhibition, visit www.SEE- part of the nationwide initiative. The exhibit will open sciencecenter.org Friday. Read the full article here. \"Sun, Earth, Universe\" features interactive exhibits and dazzling imagery. The 600-square-foot exhibition will connect visitors with current NASA science research and launch them on a journey to explore the universe. The exhibition is designed to answer questions about how the Earth is changing, what it's like on other planets and what is happening on the sun. Later this year, DoubleTree by Hilton will make aero- DoubleTree by Hilton Manchester Downtown space history when a batch of DoubleTree Cookie dough 700 Elm Street is launched along with the prototype oven in a rocket bound for the International Space Station (ISS) as part of Manchester, NH 03101 a landmark microgravity experiment. Hilton will be working in partnership with Zero G Kitchen, which 32

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July 2019—August 2019 Ames Farm Inn Atkinson Resort & Best Western Executive Carriage House Restaurant Country Club Court Inn China Palace Darby Field Inn Dunkin Donuts— Eagle Mountain House & Restaurant Inc. Londonderry Golf Club Hanover Street Chop Hart’s Turkey Farm Inn at East Hill Farm Lucky Dog Tavern & Grill House Restaurant Margate on Winnipe- Martignetti Companies The Mount Washington Mountain Club on Loon saukee of NH, Inc. Cog Railway Patrick’s Pub & Eatery Red Jacket Mountain Stark Village Inn Twin Lake Village View Resort How to Pay your Dues - Pay online by logging into your account at nhlra.com - Call the NHLRA office at 603-228-9585 - Mail a check to 16 Centre Street, Concord, NH 03301 41