Course Guide
ContentsThe Help Training Institute Difference .................................1Top Reasons To Study With Help Training Institute .........2Services And Facilities ................................................................3Qualifications At Help Training Institute .............................4Available Funding ........................................................................5Pre-Apprenticeship & Employment Programs ..................7Apprenticeship & Traineeship Courses ................................8Vet In Schools ................................................................................9Fee-Free Training ........................................................................10Courses ...........................................................................................11 School of Business .............................................................11 School of Community Services .................................... 23 School of Hospitality ........................................................28 School of Technical Studies ...........................................37Other Services Help Enterprises Offer ...............................45FAQ’s ...............................................................................................46Contact ..........................................................................................48
Help Training Institute Difference Help Training Institute is a Registered Training Organisation and a division of Help Enterprises, a social enterprise not-for-profit organisation that exists to “enhance the lifestyle and independence of people who live with disabilities”. We first entered the training market as Help Enterprises Skills Training Centre in 1995 as we saw a need to provide high quality, tailored training to our disability cohort. Today, Help Training Institute (HTI) has grown from a boutique training provider, specialising in training people with a disability, to a multifaceted provider of training for every person; offering both non-accredited short courses and accredited training through to the Diploma level. We are the 2013 Queensland and Australian Small Training Provider of the Year, a title we proudly won at the 2013 Australian Training Awards. 1
Top 5 Reasons to Study with Help Training InstituteWhether you’re working towards that dream job or want to kick-start your career – studying with HelpTraining Institute creates your pathway to a great career and helps you fulfil personal goals and achievesuccess in your workplace. When it comes to training, studying with HTI is the smart choice because of ourlinks with industry, hands-on educators, and employment opportunities. With more than 30 plus coursesoffered in Business and Management, Construction, Engineering, Hospitality, Retail, Logistics, Healthcareand Community Services, there is no limit to your employment prospects with HTI. “Because we care” Our history of specialising in training people with a disability means our approach to training 1 is practical and hands on. We take the time necessary for you to gain genuine competencies to ensure you have real prospects for long term suitable employment or promotion in your profession. HTI have always had a genuine commitment to ensuring work preparedness as our number one priority training outcome for our students. Our excellence in training Being named as the Australian Small Training Provider of the Year is an achievement of which 2 we are tremendously proud. This award is the culmination of many years of development as a training organisation. Our training staff are dedicated and devoted to their specialty areas and bring many years of practical industry experience to their training and resource development. At HTI, we ensure that we remain industry current through regular attendances at industry nights as well as requiring all of our trainers to spend at least one week per year volunteering in the industry in which they teach. Our commitment to you 3 Whether you are a job seeker engaging in training for the first time, a person with specialised needs for whom most RTOs do not cater or a seasoned professional seeking to upskill, we offer personalised advice and individual attention. We support you through your study 4 Your experience at HTI is important to us. Our Student Support Services and Industry Placement provide support and guidance to help you reach your personal and career goals. We offer expert trainers 5 To make sure that you receive the best training, our trainers are passionate about teaching as you are about learning. They have the qualifications and hands on field experience that provides you with real world training. We partner outstanding educators with industry learning material and methods, so you get the skills you need to be job ready.It is these five reasons – our commitment to you, our excellence in training and because we care – thatdifferentiate us from our competitors. These factors combine to ensure that your training experience is agratifying one. You can be confident in the knowledge that you will graduate from your chosen course atHTI with superior knowledge and skills. 2
Services and Facilities Student Support ServicesA great study experience means a successful study outcome. At HTI, our student Support Servicesis here to help you create the best learning experience to achieve your goals. This service includesadministration assistance, time management, resume and interviewing technique as well as careerguidance.The Fison Food Factory was established in 2013 to create a simulated training/work environment forstudents to train in a qualification for Hospitality, Commercial cookery or Barista short courses that wouldgive them the skills that would eventually lead to sustainable employment. The cafe is visited by localbusinesses, Monday to Friday, as well as Help staff to enjoy a substantial breakfast and lunch, or drop infor one of our fantastic coffees. 3
Qualifications at Help Training Institute Australian Qualifications Framework The following information is in accordance with the Australian Qualifications Framework. This is a guide to the structure of courses offered at Help Training Institute. For specific course details and articulation pathways, refer to the course section within this guide. Certificate IA Certificate I course will equip you with the essential knowledge and skills required for initial work andprovide a platform for further learning. You will be able to apply foundational cognitive,technical and communication skills to undertake defined routine activities and identify and report simpleissues and problems. You will be able to demonstrate autonomy in highly structured andstable contexts. Certificate IIA Certificate II course will equip you with the knowledge and skills for work in a defined context andprovide a platform for further learning. You will be able to apply cognitive, technical and communicationskills to undertake defined activities and provide solutions to a limited range of predictable problems.You will be able to demonstrate autonomy and judgement in structured and stable contexts. Certificate IIIA Certificate III course will equip you with technical, procedural and practical knowledge for work in adefined context and further learning. You will be able to apply a specialised range of methods, toolsand information to complete routine activities and provide solutions to problems. You will be able todemonstrate autonomy and judgement and take limited responsibility in known and stable contextswithin established parameters. Certificate IVA Certificate IV course will equip you with broad factual, technical and theoretical knowledge of a specificarea or broad field of work and learning. Graduates at this level will be able to use their learnings tocomplete routine and non-routine activities and provide solutions to a variety of problems. You will beable to demonstrate autonomy, judgement and limited responsibility in known or changing contextswithin established parameters. DiplomaA Diploma course is the highest level of study from a registered training organisation and will equip youwith specialised knowledge and skills for skilled/paraprofessional work and designed to offer the studentthe most comprehensive skills and experience necessary to enter their chosen industry and a clearerpath to further education at university. You can use your learnings to apply method and technologiesto analyse information to complete a range of activities, provide solutions to complex problems andtransmit information to others. You will demonstrate autonomy, judgement and defined responsibility inknown or changing environments and with broad but established parameters. 4
Available Study at HTI gives you access to a range of government fundedschemes. This makes our training amongst the most accessible and affordable. VET FEE - HELP Higher Level Skills Certificate 3 Guarantee Fee Free for Year 12 Graduates Skilling Queenslanders for Work User Choice 5
Funding VET FEE– HELP VET FEE-HELP is a loan scheme that helps eligible VET students pay their tuition fees for certain higher- level VET qualifications for people enrolling in vocational education and training (VET) courses at the diploma level and above. VET FEE-HELP is available to eligible VET fee paying/fee for service students. These students are enrolled in fee paying places at approved VET providers, and charged tuition fees for their studies. For more information about VET FEE-HELP call us on 1800 877 545, visit our website at www.helptraining.com.au or refer to the Department of Education and Training website at www.education.gov.au/student-eligibility-vet-fee-help Higher Level Skills Under the Higher Level Skills program, the Queensland Government provides a subsidy for selected certificate IV level, diploma and advanced diploma qualifications aligned to critical occupations identified by government and industry. Certificate 3 Guarantee The Certificate 3 Guarantee provides eligible Queenslanders with access to a government subsidised training place, up to and including their first post-school Certificate level III qualification in priority training areas. The Certificate 3 Guarantee is targeted at Certificate III qualifications because they are considered the entry-level qualification most often needed to gain employment in many industries. Please note that prospective students are only eligible for one subsidised training place for a Certificate level III qualification. Fee Free for Year 12 Graduates Year 12 graduates can access fee-free training in areas considered to be high priority in Queensland. Training must take place with an approved training provider such as HELP Training Institute. Skilling Queenslanders for Work (SQW) SQW provides training to people who are under-utilised or under-employed in the labour market, as well as building the skills of young people, Aboriginal and Torres Strait Islander people, people with disability, mature-age job seekers and people from culturally and linguistically diverse backgrounds. User Choice The User Choice program provides public funding contribution toward the cost of training for eligible Queensland apprentices and trainees. The aim of this program is to develop the skills needs of industry and respond to changing government policies. The program works in conjunction with the Commonwealth Australian Apprenticeships System under which Australian apprentices enter into legally binding training contracts with their employers and receive structured training to achieve a nationally recognised training. Fees The fees associated with HTI courses are dependant on the qualification and mode of study you would like to do. Visit www.helptraining.com.au for more information 6
Pre-Apprenticeship & Employment ProgramsPre-apprenticeship and pre-employment programs are available for Certificate I, II and III qualificationsand are an opportunity to trial a trade or vocation before you take the plunge and enter into one. Theseprograms are nationally recognised opportunities that can lead to an Apprenticeship or Traineeship andcreate a point of difference which will help make you a more attractive potential employee and give you valuable industry time and experience. How do they work? Pre-apprenticeship Programs Pre-apprenticeship programs provide entry into nationally recognised trade qualifications. They are generally structured to run for a period of 12 - 26 weeks and include technical trade training in a simulated training environment which you can then apply within the industry whilst undertaking vocational placement. Pre-employment Programs Pre-employment programs provide 4 – 6 weeks of nationally recognised training, including two weeks of vocational placement with an employer. Pre-employment programs allow you to complete or partially complete a Certificate I, II or III qualification, which may articulate into an Apprenticeship or Traineeship. What are the benefits?Australian Apprenticeships pathways can provide a range of benefits to you as well as your employer:• entry level skills and the knowledge required to enter sustainable employment• improved job placement and numeracy skills related to employment in the trade sectors• basic skills for working in trade related industries• opportunity for employers to trial a potential apprentice or trainee• opportunity for you to promote yourself as a future apprentice or trainee to that employer• up to 9 months credit towards an Apprenticeship or Traineeship 7
Apprenticeship & Traineeship Courses At Help Training Institute, Apprenticeships and Traineeships are offered nationally across a rangeof industry sectors and qualifications, including the following: Automotive Certificate II in Automotive Servicing TechnologyCertificate III in Light Vehicle Mechanical Technology Horticulture Certificate II in Horticulture Certificate II in Landscaping Business Certificate II in Business Certificate III in Business Administration Certificate IV in Business Administration Community Services Certificate II in Community Services Certificate III in Individual Support (Aged Care Home & Community Care or Disability) Certificate IV in Disability Hospitality Certificate II in Kitchen Operations Certificate II in Hospitality Certificate III in Hospitality Certificate III in Commercial Cookery Retail Certificate II in Retail Services Transport & Logistics Certificate II in Warehousing Operations Certificate III in Warehousing Operations Certificate II in Logistics Certificate III in Logistics 8
VET in SchoolsWhat is VET in SchoolsVET In Schools refers to Vocational Education and Training (VET) courses undertaken as part of secondaryschool studies.Undertaking a VET in Schools program can:• provide credit towards the attainment of a Queensland Certificate of Education• support a student’s transition from secondary school to employment or further vocational education and training;• provide students with the foundation skills needed to acquire a traineeship or apprenticeshipOur VET in Schools ProgramsAvailable to students in years 10, 11 and 12, our courses are flexible and responsive to student andschool needs. Training is delivered either at school or at nearby HTI campuses or training facilities. Workplacement or experience is also offered with some courses.Our VET in Schools program is suitable for students with a range of academic capabilities to gainkey skills that will secure entry level positions that will complement further studies. It also providesdisengaged students with the opportunity to gain an insight into possible career and study pathways ina more practical learning environment. 9
Fee Free Training Are you graduating this year?Year 12 graduates can access fee-free training in high priority areasif they start training with an approved training provider within ayear of leaving schoolHELP Fee-free coursesCHC30212 Certificate III in Aged CareCHC30312 Certificate III in Home and Community CareCHC20112 Certificate II in Community ServicesCHC30408 Certificate III in DisabilitySIT10213 Certificate I in HospitalitySIT20213 Certificate II in HospitalitySIT20312 Certificate II in Kitchen OperationsSIT30713 Certificate III in HospitalityAHC20410 Certificate II in HorticultureParticipant eligibilityTo be eligible to access fee-free training,individuals must:• have completed Year 12 in Queensland and hold a Senior Statement issued by the Queensland Curriculum and Assessment Authority or equivalent certification• enrol and start training with an approved training provider by the end of the calendar year following your completion of Year 12• be a Queensland resident 10
School of Business Diploma of Project ManagementDiploma of Human Resource Management Diploma of Leadership and Management Diploma of Business Certificate IV in Frontline Management Certificate III in Business Admininstration Certificate II in Business Certificate IV in Training and Assessment Short Courses MYOB Introduction to Computers Pathway to Success 11
CODE BSB51413BSB51413DiplomaofProject ManagementThis qualification reflects the role of individuals who manage projects in a Funding or Fee for Servicevariety of contexts, across a number of industry sectors. They have project Study now, pay later - VETleadership and management roles and are responsible for achieving FEE-HELP and payment plansproject objectives.The Demand for Project Managers available on requestResponsible for all major project initiatives such as planning, cost analysis, Durationrisk management and quality control, Project Managers are vital tothe success of all project outcomes. A rewarding role that carries many 12 months full time ordemands, Project Managers are entrusted with overseeing all progress and 24 months part timeensuring that it remains within the stipulations of the initial contract, such Entry Requirementsas project scope, time and budget. There are no entryWhilst the field of Project Management is comprised of fundamental requirements for thisprinciples that are common to all industries, many industries havetheir own specialist Project Management designations, including qualificationthe construction industry (buildings, bridges, roads), IT industry and Locationbiotechnology industry. In Australia, the Construction industry is aparticularly lucrative area of employment for qualified and experienced HELP Training Institute CampusConstruction Project Managers. Off-site and on-the-jobKey learning areas can include:BSBPMG511A Manage project scope delivery are also available withBSBPMG513A Manage project time self-paced, workbook-basedBSBPMG521A Manage project integrationBSBPMG514A Manage project quality learning and assessmentBSBPMG518A Manage project procurement opportunities available toBSBPMG514A Manage project cost those already employed orBSBPMG519A Manage project governance whose preference is to engageThis qualification provides a pathway to work as: in self-directed learning. • Project manager (generic) • Project manager (industry specific) • Project leader • Project team leader 12
CODE BSB50613BSB50613DiplomaofHuman Resources ManagementThis qualification reflects the role of individuals who possess a sound Funding or Fee for Servicetheoretical knowledge base in human resource management and VET FEE-HELP anddemonstrate a range of managerial skills to ensure that human resourcesfunctions are effectively conducted in an organisation or a business area. payment plans available onTypically they would have responsibility for the work of other staff. request DurationKey learning areas can include:BSBHRM501B Manage human resources services 12 months full time orBSBHRM506A Manage recruitment selection and induction 24 months part time processes Entry RequirementsBSBHRM512A Develop and manage performance-management There are no entry processes requirements for thisBSBHRM513A Manage workforce planningBSBWRK510A Manage employee relations qualificationBSBDIV501A Manage diversity in the workplace LocationBSBFIM501A Manage budgets and financial plansBSBFIM502A Manage payroll HELP Training Institute CampusBSBHRM502A Manage human resources management Off-site and on-the-job information systemsBSBHRM505B Manage remuneration and employee benefits delivery are also available withBSBHRM507A Manage separation or termination self-paced, workbook-basedBSBHRM509A Manage rehabilitation or return to work programsBSBHRM510A Manage mediation processes learning and assessmentBSBHRM511A Manage expatriate staff opportunities available toBSBINM501A Manage an information or knowledge those already employed or management system whose preference is to engage in self-directed learning.This qualification provides a pathway to work as: • Human resources adviser • Human resources and change manager • Human resources consultant • Human resources manager • Senior human resources officer 13
CODE BSB51915BSB51915Diplomaof Leadershipand ManagementThis qualification reflects the role of individuals who apply knowledge, Funding or Fee for Servicepractical skills and experience in leadership and management across a Study now, pay later - VET FEE-range of enterprise and industry contexts. HELP andIndividuals at this level display initiative and judgement in planning, payment plans available onorganising, implementing and monitoring their own workload and theworkload of others. They use communication skills to support individuals requestand teams to meet organisational or enterprise requirements. Duration 12 months full time orKey learning areas can include: 24 months part timeBSBLDR501 Develop and use emotional intelligence Entry RequirementsBSBMGT517 Manage operational plan There are no entryBSBLDR502 Lead and manage effective workplace relationships requirements for thisBSBWOR502 Lead and manage team effectiveness qualificationBSBCUS501 Manage quality customer service LocationBSBFIM501 Manage budgets and financial plans HELP Training Institute CampusBSBMGT502 Manage people performance Off-site and on-the-jobBSBMGT516 Facilitate continuous improvement delivery are also available withBSBPMG522 Undertake project work self-paced, workbook-basedBSBRSK501 Manage risk learning and assessmentBSBWOR501 Manage personal work priorities and professional opportunities available to development those already employed orBSBHRM513 Manage workforce planning whose preference is to engageQualification units can be tailored to your business needs in self-directed learning.This qualification provides a pathway to work as: • Business Development Manager • Business Manager • Corporate Services Manager • Distribution Centre Manager • Information Services Manager • Manager • Office Manager • Operations Manager • Production Manager • Public Sector Manager 14
CODE BSB51207BSB51207DiplomaofMarketingThis qualification reflects the role of individuals who possess a sound Funding or Fee for Servicetheoretical knowledge base in marketing management and demonstrate a Study now, pay later - VET FEE-range of managerial skills to ensure that marketing functions are effectivelyconducted in an organisation or business area. Typically they would have HELP andresponsibility for the work of other staff and lead teams in conducting payment plans available onmarketing campaigns.Depending on the units selected for the qualification, candidates may requestobtain generic marketing qualifications or specialise in direct marketing, Durationsocial marketing or public relations. 12 months full time orKey learning areas can include: 24 months part time Entry Requirements • Identify and evaluate marketing opportunities There are no entry • Develop workplace policy and procedures for sustainability requirements for this • Develop a media plan and plan market research qualification • Establish and adjust the marketing mix Location • Interpret market trends and developments HELP Training Institute Campus • Implement and monitor marketing activities Off-site and on-the-job • Manage budgets and financial plans delivery are also available withQualification units can be tailored to your business needs self-paced, workbook-basedThis qualification provides a pathway to work as: learning and assessment • Marketing Manager opportunities available to • Marketing Team Leader those already employed or • Product Manager whose preference is to engage • Public Relations Manager in self-directed learning.Recognition of Prior LearningIf what you have learned at work, from other courses, from life experienceor training provided at work is relevant to this course, you may be entitledto gain subject credits or exemptions. 15
CODE BSB50207BSB50207DiplomaofBusinessThis qualification reflects the role of individuals with substantial experience Funding or Fee for Servicein a range of settings who are seeking to further develop their skills across Study now pay later - VETa wide range of business functions. FEE-HELP or payment plansKey learning areas can include: available on requestBSBADM502B Manage meetings DurationBSBHRM501B Manage human resources services 12 months full time orBSBHRM513A Manage workforce planning 24 months part timeBSBHRM506A Manage recruitment, selection and induction processes Entry RequirementsBSBMKG501B Identify and evaluate marketing opportunities There are no entryBSBINM501A Manage an information or knowledge management system requirements for thisBSBRSK501B Manage risk qualificationBSBSUS501A Develop workplace policy and procedures for sustainability LocationQualification units can be tailored to your business needsThis qualification provides a pathway to work as: HELP Training Institute Campus Off-site and on-the-job • Executive officer • Program consultant delivery are also available with • Program coordinator self-paced, workbook-basedRecognition of Prior LearningIf what you have learned at work, from other courses, from life experience learning and assessmentor training provided at work is relevant to this course, you may be entitled opportunities available toto gain subject credits or exemptions. Help Enterprises is obliged to those already employed orrecognise the AQF qualifications and statements of attainment issued by whose preference is to engageother registered training organisations. For further information, please in self-directed learning.discuss this process with your trainer at the time of enrolment. 16
CODE BSB40812BSB40812Certificate IVinFrontline ManagementThis Frontline Management qualification reflects the role of individuals Funding or Fee for Servicewho provide leadership and guidance to others and take responsibility Study now, pay later- VET FEE-for the effective functioning and performance of the team and its workoutcomes. HELPFrontline Management at a Glance DurationFrontline Management is an exciting and rewarding, multidiscipline 2 months full time orfield that comprises many different roles and responsibilities and is an 12 – 24 months underideal career choice for ambitious individuals who possess a high level traineeship agreements.of initiative, interpersonal skills and who are great communicators. Entry RequirementsDependable and approachable, those in Frontline Management must There are no entrythrive in team environments, being great motivators who are able to requirements for thiselevate and maintain company morale, as well as identify and address any qualificationwork culture issues that may be hindering company progress. LocationKey learning areas can include: HELP Training Institute CampusBSBMGT401A Show leadership in the workplace Off-site and on-the-jobBSBMGT402A Implement operational plan delivery are also available withBSBWOR402A Promote team effectiveness self-paced, workbook-basedBSBCUS401B Coordinate implementation of customer service strategies learning and assessmentBSBCUS402B Address customer needs opportunities available toBSBCUS403B Implement customer service standards those already employed orBSBFIA402A Report on financial activity whose preference is to engageBSBFLM313A Apply language, literacy & numeracy to support others in in self-directed learning. the workplace BSBADM409A Coordinate business resourcesQualification units can be tailored to your business needsThis qualification provides a pathway to work as: • Coordinator • Leading hand • Supervisor • Team leader 17
CODE BSB30412BSB30412Certificate IIIinBusiness AdministrationThis qualification reflects the role of individuals who apply a range of Funding or Fee for Serviceadministrative competencies in varied contexts. They may provide Queensland Governmenttechnical advice and support to a team. Certificate 3 GuaranteeKey learning areas can include: programBSBITU307A Develop keyboarding speed and accuracy DurationBSBWHS201A Contribute to health & safety of self & others 4 weeks full time in theBSBADM307B Organise schedules classroomBSBADM311A Maintain business resources Entry RequirementsBSBCUS301B Deliver and monitor a service to customers There are no entryBSBINM301A Organise workplace information requirements for thisBSBITU302B Create electronic presentations qualificationBSBITU303A Design and produce text documents LocationBSBITU304A Produce spreadsheetsBSBITU306A Design and produce business documents HELP Training Institute CampusBSBITU309A Produce desktop published documents Off-site and on-the-jobBSBWOR204A Use business technologyBSBWRT301A Write simple documents delivery are also available withQualification units can be tailored for your business needs self-paced, workbook-basedThis qualification provides a pathway to work as: learning and assessment • Administration Assistant opportunities available to • Clerical Worker those already employed or • Data Entry Operator whose preference is to engage • Information Desk Clerk in self-directed learning. • Office Junior • ReceptionistRecognition of Prior LearningIf what you have learned at work, from other courses, from life experienceor training provided at work is relevant to this course, you may be entitledto gain subject credits or exemptions. 18
CODE BSB20112BSB20112Certificate IIinBusinessThis qualification reflects the role of individuals who perform a range of Funding or Fee for Serviceroutine tasks using limited practical skills and fundamental operational Contact HELP for informationknowledge while working under direct supervision. DurationKey learning areas can include: 4 weeks full time in theBSBWHS201A Contribute to health & safety of self and othersBSBCMM201A Communicate in the workplace classroomBSBIND201A Work effectively in a business environment Entry RequirementsBSBINM201A Process & maintain workplace informationBSBINM202A Handle mail There are no entryBSBCUS201B Provide a service to customers requirements for thisBSBITU102A Develop keyboard skillsBSBITU201A Produce simple word processed documents qualificationBSBITU202A Create and use spreadsheets LocationBSBITU203A Communicate electronicallyBSBWOR202A Organise & complete daily work activities HELP Training Institute CampusBSBWOR204A Use business technology Off-site and on-the-jobQualification units can be tailored for your business needs delivery are also available withThis qualification provides a pathway to work as: self-paced, workbook-based • Administration Assistant • Clerical Worker learning and assessment • Data Entry Operator opportunities available to • Information Desk Clerk those already employed or • Office Junior whose preference is to engage • Receptionist in self-directed learning.Recognition of Prior LearningIf what you have learned at work, from other courses, from life experienceor training provided at work is relevant to this course, you may be entitledto gain subject credits or exemptions. 19
CODE TAE40110TAE40110Certificate IVinTraining and AssessmentThis qualification reflects the role of individuals delivering training and Funding or Fee for Serviceassessment services in the vocational education and training (VET) sector. Contact HELP for informationKey learning areas can include: DurationTAEASS401B Plan assessment activities & processes Recognition of Prior LearningTAEASS402B Assess competenceTAEASS403B Participate in assessment validation is applied towards thisTAEDEL401A Plan, organise and deliver group-based learning qualification and influences theTAEDEL402A Plan, organise and facilitate learning in the workplace duration of the course. ContactTAEDES401A Design and develop learning programsTAEDES402A Use training packages & accredited courses to meet client Help Training Institute if you needs would like further informationTAEASS301B Contribute to assessmentTAEASS502B Design and develop assessment tools about this.TAEDEL301A Provide work skill instruction Entry RequirementsTAEDEL403A Coordinate and facilitate distance-based learning This qualification requires aTAEDEL404A Mentor in the workplace sound command of spokenTAEDEL501A Facilitate e-learning and written English thatTAELLN401A Address adult language, literacy and numeracy skills allows the participant toTAETAS401A Maintain training and assessment information gain understandings andBSBAUD402B Participate in a quality audit communicate them bothBSBCMM401A Make a presentation verbally and in written formatBSBLED401A Develop teams and individuals in order to demonstrateBSBMKG413A Promote products and services competence. This means thatBSBREL402A Build client relationships & business networks an average level of literacyBSBRES401A Analyse & present research information and numeracy is required,Qualification units can be tailored to your business needs as well as communication skills applicable to teaching/This qualification provides a pathway to work as a trainer and assessor learning environments.Recognition of Prior Learning LocationIf what you have learned at work, from other courses, from life experience HELP Training Institute Campusor training provided at work is relevant to this course, you may be entitledto gain subject credits or exemptions. 20
SHORT COURSEMYOB:Beginner, Intermediateand PayrollThis qualification reflects the role of individuals who perform day-to-day Costbook keeping operations as required in a business or profession. This Contact HELP for informationtraining commences with setting up MYOB from scratch and customisingMYOB to your specific needs DurationKey learning areas can include: 4 days full time in theMYOB Beginner (Day 1) classroom (9am - 3pm) unlessStart and navigate around MYOB efficiently the participant is enrolled in aEnter customer and supplier details in to MYOB’s card file portion of the program.Set up inventory for a new company file MYOB Beginner only (Day 1) forUse the purchasing features of MYOBPay for purchases that have been made from suppliers $299 +GSTMake sales to customers Record customer payment MYOB Intermediate & PayrollMYOB Intermediate (Day 2 & Day 3) only (Day 2 & 3) for $499 +GSTSet up a MYOB Payroll dataProcess a pay run LocationGST reports for Business Activity Statement HELP Training Institute CampusElectronic & paper based recording processing petty cashDepreciation methods Off-site and on-the-jobAccruals vs Cash reporting delivery are also available withMYOB cash flow forecasting self-paced, workbook-basedPrepare and process a professional invoiceMore advanced and in depth reporting learning and assessmentIntroduction to inventory opportunities available toIsolating specific customers or jobs those already employed orQuestions and answers for users with specific issues whose preference is to engagePayroll (Day 4) in self-directed learning. 21
Introduction SHORTto COURSEComputersThis program is designed to provide participants with the skills to competently use Costa computer and perform computing activites. HELP Training Institute recognises Contact HELP for informationthe challenges mature age workers face in modern work place environments.Enrolments are targeted specifically at mature age participants in response to Durationindustry consultation regarding their needs. Younger participants are welcome if 3 Daysthey have similar needs at a basic introductory level. Location Key learning areas can include: HELP Training Institute Campus. Producing simple word documents On-site training is available at How to use a word processing toolbar your nominated location (min. 10 Electronic files participants) Locating and opening files Navigating the Internet Introduction to emailPathway SHORTto COURSESuccessThis program is designed to provide participants with the understanding and Costskills to maximise their success when researching and applying for jobs. No prior Contact HELP for informationjob search experience is assumed. Duration Key learning areas include: 3 days full time in the classroom Personal Development Finding Career Direction (9am - 3pm) Preparing Applications Location Interview Skills HELP Training Institute Campus 22
School of Community Services Certificate III in Individual Support Certificate IV in Employment Services Certificate IV in Disability Short Course Mental Health First Aid 23
CHC33015 CODECertificate III CHC33015inIndividual Support Funding or Subsidies Certificate 3 Guarantee, FeeThis qualification reflects the role of workers in the community and/or for Service and Traineeshipresidential setting who follow an individualized plan to provide person-centred support to people who may require support due to ageing, arrangementsdisability or some other reason. DurationCore Couse Units include: 20 days in the classroom + 120CHCCCS015 Provide individualised support hours work experienceCHCCCS023 Support independence and well being Entry RequirementsCHCCOM005 Communicate and work in health or community services There are no entryCHCDIV001 Work with diverse people requirements for thisCHCLEG001 Work legally and ethically qualificationHLTAAP001 Recognise healthy body systems LocationHLTWHS002 Follow safe work practices for direct client care HELP Training Institute Please Note:Ageing Specialisation Students are required toCHCAGE005 Provide support to people living with dementiaCHCCCS011 Meet personal support needs complete all 7 core courseCHCDIS007 Facilitate the empowerment of people with disability units. In addition, students areCHCCCS025 Support relationships with carers and families to choose one specializationCHCHCS001 Provide home and community support services and complete the associated 6CHCAGE001 Facilitate the empowerment of older people unitsDisability SpecialisationCHCDIS001 Contribute to ongoing skills development using a strengths-based approachCHCDIS002 Follow established person-centred behaviour supportsCHCDIS003 Support community participation and social inclusionCHCDIS007 Facilitate the empowerment of people with disabilityCHCADV001 Facilitate the interests and rights of clientsCHCMHS001 Work with people with mental health issues Home and Community SpecialisationCHCAGE001 Facilitate the empowerment of older peopleCHCCCS011 Meet personal support needsCHCCCS025 Support relationships with carers and familiesCHCHCS001 Provide home and community support servicesCHCADV001 Facilitate the interests and rights of clientsCHCAGE005 Provide support to people living with dementia24
CODE CHC42012CHC42012Certificate IVinEmployment ServicesThis qualification covers workers who provide a range of programs and Funding or Fee for Serviceservices to individuals and groups of clients and employers to support them Funding routes and paymentin locating, securing and maintaining suitable employment. plans are available on request.Key learning areas can include:CHCCOM403A Use targeted communication skills to build relationships DurationCHCCS400C Work within a relevant legal and ethical framework 6 monthsCHCES311B Work effectively in employment services Entry RequirementsCHCES411A Collect, analyse and apply labour market information There are no entryCHCES415A Monitor and improve contracted employment services requirements for thisHLTHIR403C Work effectively with culturally diverse clients and co-workers qualificationBSBREL402A Build client relationships and business networks LocationCHCORG405E Maintain an effective work environment HELP Training Institute CampusQualification units can be tailored to your business needs Off-site and on-the-jobThis qualification provides a pathway to work as: delivery are also available with self-paced, workbook-based • Employment Consultant learning and assessment • Training and Placement Officer opportunities available to • Job Search Training Consultant those already employed orRecognition of Prior Learning whose preference is to engageIf what you have learned at work, from other courses, from life experience or in self-directed learning.training provided at work is relevant to this course, you may be entitled togain subject credits or exemptions. Help Enterprises is obliged to recognisethe AQF qualifications and statements of attainment issued by otherregistered training organisations. For further information, please discuss thisprocess with your trainer at the time of enrolment. 25
CODE CHC40312CHC40312Certificate IVinDisabilityThis qualification reflects the role of individuals who work in residential Funding or Fee for Servicegroup homes, training resources centres, respite centres and open Higher Level Skills Programemployment services, community settings and clients’ homes. DurationKey learning areas can include: 12 months in the classroomCHCCS400C Work within a relevant legal and ethical frameworkCHCCS411C Work effectively in the community sector Entry RequirementsCHCDIS301C Work effectively with people with a disability There are no entryCHCDIS302A Maintain an environment to empower people with disabilities requirements for thisCHCDIS405A Facilitate skills development and maintenance qualificationCHCDIS410A Facilitate community participation and inclusion LocationCHCICS402B Facilitate individualised plansCHCICS305B Provide behaviour support in the context of HELP Training Institute Campus individualised plans Off-site and on-the-jobHLTWHS300A Contribute to WHS processesCHCAD401D Advocate for clients delivery are also available withCHCCS422B Respond holistically to client issues and refer self-paced, workbook-based appropriatelyCHCMH411A Work with people with mental health issues learning and assessmentCHCCOM403A Use targeted communication skills to build opportunities available to relationships those already employed orHLTHIR403C Work effectively with culturally diverse clients and whose preference is to engage in self-directed learning. co-workersQualification units can be tailored to your business needsThis qualification provides a pathway to work as: • Behavioural support officer • Disability officer • Employment coordinator (disability) • Lifestyle support officer • Residential care officer • Senior personal care assistant • Social educator and trainer • Supervisor 26
SHORT COURSEMental HealthFirst AidThis program teaches first aid skills to give initial help to adults Costexperiencing mental health problems, in a mental health crisis situation, or Contact HELP for informationin the early stages of a mental illness.Key learning areas include: DurationMental health problems 2 days full time in theDepressionAnxiety problems classroomPsychosis LocationSubstance use problems HELP Training Institute CampusMental health crises Off-site and on-the-jobSuicidal thought and behaviours delivery are also available withNon-suicide self injury self-paced, workbook-basedPanic attacks learning and assessmentTraumatic events opportunities available toSevere psychotic states those already employed orSever effects from alcohol or other drug use whose preference is to engageAggressive behaviours in self-directed learning.This course is an education course, not a therapy or support group.it was developed in 2000 by Health First Aid Australia, a nationalnot-for-profit organisation focused on mental health trainng andresearch.The program is effective in improving mental health literacy,reducing stigma and increasing helping behaviours in the workplaceand community settings. 27
School of Hospitality Certificate II in Kitchen Operations Certificate II in Hospitality Certificate III in Hospitality Certificate III in Commercial Cookery Short CoursesProvide Responsible Service of AlcoholProvide Responsible Gambling Services Food Safety Supervisor Hospitality Essentials Barista 28
CODE SIT20312SIT20312Certificate IIinKitchen OperationsThis qualification reflects the role of individuals working in kitchens who Funding or Fee for Serviceuse a defined and limited range of food preparation and cookery skills. They Contact HELP for informationare involved in mainly routine and repetitive tasks and work under directsupervision Duration 6 to 12 months, depending onKey learning areas can include:BSBWOR203B Work effectively with others study loadSITHCCC101 Use food preparation equipment* Entry RequirementsSITHCCC201 Produce dishes using basic methods of cookery *SITHCCC207 Use cookery skills effectively* There are no entrySITHKOP101 Clean kitchen premises and equipment* requirements for thisSITXFSA101 Use hygienic practices for food safetySITXINV202 Maintain the quality of perishable items* qualificationSITXWHS101 Participate in safe work practices LocationSITXCCS202 Interact with customersSITHFAB203 Prepare and serve non-alcoholic beverages* HELP Training Institute CampusSITHFAB204 Prepare and serve espresso coffee* Off-site and on-the-jobSITHIND201 Source and use information on the hospitality industry delivery are also available withSITHCCC103 Prepare sandwiches* self-paced, workbook-based*Prerequisite unit: SITXFSA101 Use hygienic practices for food safetyQualification units can be tailored to your business needs learning and assessment opportunities available toThis qualification provides a pathway to work as those already employed or • breakfast cook whose preference is to engage • catering assistant in self-directed learning. • fast food cook • sandwich hand • take-away cookRecognition of Prior LearningIf what you have learned at work, from other courses, from life experience ortraining provided at work is relevant to this course, you may be entitled togain subject credits or exemptions. 29
CODE SIT20213SIT20213Certificate IIinHospitalityThis qualification reflects the role of individuals who use a defined and Funding or Fee for Servicelimited range of hospitality operational skills. These involve routine and Contact HELP for informationrepetitive tasks using practical skills and basic industry knowledge. DurationKey learning areas can include: 10 weeks full timeFront-of-house Entry RequirementsBSBWOR203B Work effectively with others There are no entrySITHIND201 Source and use information on the hospitality requirements for thisindustrySITHIND202 Use hospitality skills effectively qualificationSITXCCS202 Interact with customers LocationSITXFSA101 Use hygienic practices for food safetySITXWHS101 Participate in safe work practices HELP Training Institute Campus Off-site and on-the-jobKitchen Work effectively with othersBSBWOR203B delivery are also available withSITHIND201 Source and use information on the hospitality self-paced, workbook-basedindustrySITHIND202 Use hospitality skills effectively learning and assessmentSITXCCS202 Interact with customers opportunities available toSITXFSA101 Use hygienic practices for food safety those already employed orSITXWHS101 Participate in safe work practices whose preference is to engageQualification units can be tailored to your business needs in self-directed learning.This qualification provides a pathway to work as: • Kitchen hand • Customer service assistant • Cafe assistant • Coffee shop assistant • Bottle shop assistant • Supervised employee in function centers • Fast food positions 30
CODE SIT30713SIT30713Certificate IIIinHospitalityThis qualification reflects the role of individuals who use a range of Funding or Fee for Servicewell-developed hospitality skills. They use discretion and judgment and Queensland Governmenthave a sound knowledge of industry operations. They work with some Certificate 3 Guaranteeindependence under limited supervision and may provide operational programadvice and support to team members. Duration 8 weeks full time in theKey learning areas can include: classroomFront-of-House Entry RequirementsBSBWOR203B Work effectively with others There are no entrySITHIND301 Work effectively in hospitality service requirements for thisSITXCCS303 Provide service to customers qualificationSITXCOM201 Show social and cultural sensitivity LocationSITXFSA101 Use hygienic practices for food safetySITXHRM301 Coach others in job skills HELP Training Institute CampusSITXWHS101 Participate in safe work practices Off-site and on-the-jobKitchen Work effectively with others delivery are also available withBSBWOR203B self-paced, workbook-basedSITHIND201 Source and use information on the hospitality industry learning and assessmentSITHIND301 Work effectively in hospitality service opportunities available toSITXCCS303 Provide service to customers those already employed orSITXCOM201 Show social and cultural sensitivity whose preference is to engageSITXFSA101 Use hygienic practices for food safety in self-directed learning.Qualification units can be tailored to your business needsThis qualification provides a pathway to work as: • Kitchen hand • Customer service assistant • Cafe assistant • Coffee shop assistant • Bottle shop assistant • Supervised employee in function centers • Fast food positions 31
CODE SIT30813SIT30813Certificate IIIinCommercial CookeryThis qualification reflects the role of individuals who use a wide range of Funding or Fee for Servicecookery skills. They have a sound knowledge of kitchen operations and work User choicewith limited supervision. These individuals are also able to provide advice Durationand support to team members. The Australian ApprenticeshipAustralian Apprenticeship Registration is required to enrol in this training program runs over 4 yearsprogram. Entry Requirements There are no entryKey learning areas can include: requirements for thisBSBSUS201A Participate in environmentally sustainable work qualification practices LocationBSBWOR203B Work effectively with othersHLTAID003 Provide first aid HELP Training Institute CampusSITHCCC101 Use food preparation equipment * Off-site and on-the-jobSITHCCC201 Produce dishes using basic methods of cookery *SITHCCC202 Produce appetisers and salads * delivery are also available withSITHCCC203 Produce stocks, sauces and soups * self-paced, workbook-basedSITHCCC204 Produce vegetable, fruit, egg and farinaceous dishes *SITHCCC301 Produce poultry dishes * learning and assessmentSITHCCC302 Produce seafood dishes * opportunities available toSITHCCC303 Produce meat dishes * those already employed orSITHCCC307 Prepare food to meet special dietary requirements * whose preference is to engageSITHCCC308 Produce cakes, pastries and breads * in self-directed learning.SITHCCC309 Work effectively as a cook *SITHKOP101 Clean kitchen premises and equipment *SITHKOP302 Plan and cost basic menusSITHPAT306 Produce desserts *SITXFSA101 Use hygienic practices for food safety* Pre-requisite unit: SITXFSA101 Use hygienic practices for food safety.Qualification units can be tailored to your business needsThis qualification provides a pathway to work as: • Professional cook 32
CODE SITHFAB201SITHFAB201Provide ResponsibleService of AlcoholThe nationally-accredited RSA training course is SITHFAB201 Provide Costresponsible service of alcohol. It is conducted by registered training $250 + GSTorganisations approved by the Australian Government. All fees and charges will beKey learning areas include: discussed with you prior toSell or serve alcohol responsibly enrolment. Our refund policyAssist customers to drink within appropriate limits is included in your participantAssess alcohol affected customers and identify customers to whom handbook.sale or service must be refused DurationHow to refuse to provide alcohol 2 days full time in theWho is this training suitable for? classroomThis qualification is a requirement for any of the following: LocationFood and beverage attendants HELP Training Institute CampusRetail liquor sales persons Off-site and on-the-jobWinery, brewery, distillery cellar door staff delivery are also available withSupplier or sales representatives self-paced, workbook-basedSecurity staff who monitor customer behaviour learning and assessmentLicensees who are ultimately responsible for RSA management opportunities available toEntry Requirements those already employed orThere are no entry requirements for this qualification. whose preference is to engage in self-directed learning. 33
CODE SITHGAM201SITHGAM201Provide ResponsibleGambling ServicesThis program is teaches the skills and knowledge to provide responsible Costservice in gambling environments as well as the ability to give informaiton $60 per participant (Or $100to customers who need assistance with their problem gambling. This is to complete both RSA & RSGa requirement for all individuals within an envorinment where gamblingactivities are undertaken. The nationally-accredited RSG training course is together) - Online CourseSITHGAM006A Provide responsible gambling services. It is conducted by $65 per participant (Or $110registered training organisations approved by the Australian Government. to complete both RSA & RSGKey learning areas include: together) - Classroom Based• Provide responsible service of gambling• Provide information and assistance to customers about problem Course All fees and charges will be gambling discussed with you prior to enrolment. Our refund policyWho is this training suitable for? is included in your participantThis qualification is a requirement for any of the following:• Gaming attendants handbook• Table game attendants Duration• Croupiers 3 hours in the classroom• Multi-skilled food and beverage attendants Or at your own pace On-line• Anyone involved in the operation of gaming machines, table games, Location HELP Training Institute Campus Keno and lotteries. Off-site and on-the-jobEntry Requirements delivery are also available withThere are no entry requirements for this qualification. self-paced, workbook-based learning and assessment opportunities available to those already employed or whose preference is to engage in self-directed learning. 34
SHORT COURSEFood SafetySupervisorThis course provides participants with the skills to take a lead role in su- Costpervising food safety in a retail food or hospitality business. These skills Contact HELP for informationinclude knowing how to recognise and prevent food safety hazards, andgive direction to employees. Under the Food Act 2006, all licensable food Duration 2 days full time in the classroom (9am businesses in Queensland must have a food safety supervisor. Key learning areas can include: - 3pm) Location SITXFSA101 Use hygienic practices for food safety Fison Food Factory. 293 Fison Avenue SITXFSA201 Participate in safe food handling practices East, Eagle Farm SHORT COURSEHospitalityEssesntialsParticipants are instructed in necessary food handling techniques and Costreasoning. This short course is ideal for participants seeking employ- Contact HELP for informationment in cafes, restaurants, coffee shops or any other environment in Duration which food is handled. 1.5 days full time in the classroom You will receive training in the following: SITXFSA101 Use hygienic practices for food safety (9am - 3pm) SITHFAB204 Participate in safe work practices Location Fison Food Factory. 293 Fison Avenue East, Eagle Farm 35
SHORT COURSEBaristaThis qualification reflects the role of individuals who seek employment in Costcafes, restaurants, coffee shops and other environments containing coffee Contact HELP for informationmaking facilities.The HELP Training Institute Difference DurationRequiring a mere 2 days to complete, our Brisbane barista course covers 2 days full time in theall the essentials. All course participants will learn how to effectively use classroom (9am - 3pm)a modern Espresso machine to prepare and serve coffee with ease andefficiency and will also be instructed on the importance of impeccable Locationhygienic practices for the purpose of food safety. All training is conducted Fison Food Factory 293 Fisonat the Fison Food Factory and a courtesy bus will leave the HELP TrainingInstitute (Nundah) premises at 8.30am each morning and return students Avenue East Eagle Farmback to the Nundah premises once daily training has concluded.The Demand For Qualified BaristasIt’s no secret that Australians love their coffee. From small cafes tolarge restaurants and vast food halls, chances are, a coffee shop is justaround the corner from you. For this reason, qualified baristas are in highdemand. Baristas are required to be proficient in the use of commercialespresso machines, being able to dispense coffee in an automated ormanual capacity. Preparing and serving espresso drinks requires greatskill and precision to master and perfect. HELP Training Institute’s baristacourse ensures that all graduates possess a sufficient level of expertiseto effectively work with modern espresso machines with completeconfidence.Key learning areas can include:SITXFSA101 Use hygienic practices for food safetySITHFAB204 Prepare & serve espresso coffee 36
School of Technical Studies AUTOMOTIVE Certificate I in Automotive Vocational Preparation Certificate II in Automotive Servicing Technology Certificate III in Light Vehicle Mechanical Technology LOGISTICS Certificate II in Logistics Certificate III in Logistics Short Courses Work Safety in the Construction Industry License to operate a forklift truck 37
CODE AUR10112AUR10112Certificate Iin AutomotiveVocational PreparationThis qualification introduces participants to the automotive retail, service Funding or Fee for Serviceand repair industries. The program is designed for application in a highly Contact HELP for informationsupervised context and introduces a limited range of technical skills andknowledge. DurationKey learning areas can include: 12 weeks in the classroomAURAEA1001 Identify environmental requirements in an automotive workplace Entry RequirementsAURASA1001 Apply automotive workplace safety fundamentals There are no entryAURETR1003 Apply automotive electrical system fundamentalsAURLTA1001 Apply automotive mechanical system fundamentals requirements for thisAURTTK2002 Use and maintain workplace tools and equipment qualification.AURTTA1003 Use and maintain basic measuring devices LocationAURLTJ2002 Remove, inspect, repair and fit tyres and tubes (light)AURTTA1002 Carry out workshop practice activities HELP Training Institute CampusQualification units can be tailored to your business needs Off-site and on-the-jobThis qualification provides a pathway to work as: delivery are also available with • Trades assistant self-paced, workbook-based • Automotive apprenticeship • Automotive retail assistant learning and assessmentRecognition of Prior Learning opportunities available toIf what you have learned at work, from other courses, from life experience those already employed oror training provided at work is relevant to this course, you may be entitled whose preference is to engageto gain subject credits or exemptions. Help Enterprises is obliged to in self-directed learning.recognise the AQF qualifications and statements of attainment issued byother registered training organisations. For further information, pleasediscuss this process with your trainer at the time of enrolment. 38
CODE AUR20512AUR20512Certificate IIin AutomotiveServicing TechnologyThis qualification reflects the skills and knowledge required to perform Funding or Fee for Servicea range of servicing operations within an automotive service or repair Contact HELP for informationbusiness. This course combines face-to-face trainer led sessions withpractical learning utilising the simulated automotive facilities located at DurationHELP Training Institute Nundah. 8 weeks in the classroomThis qualification is suitable for an Australian Apprenticeship pathway. There is also an opportunity toKey learning areas can include: include an extra 2 weeks to thisAURASA2002 Apply safe working practices in an automotive workplace program for work experience.AURATA2001 Identify basic automotive faults using troubleshooting processes Entry RequirementsAURETR2015 Inspect and service batteries There are no entryAURTTA2004 Carry out servicing operationsAURTTB2001 Inspect and service braking systems requirements for thisAURTTC2001 Inspect and service cooling systems qualification.AURTTD2002 Inspect and service steering systems LocationAURTTD2004 Inspect and service suspension systemsAURTTE2004 Inspect and service engines HELP Training Institute CampusAURTTK2002 Use and maintain workplace tools and equipment Off-site and on-the-jobAURTTQ2001 Service final drive assembliesAURTTQ2003 Service final drive driveline delivery are also available withAURAFA2001 Use numbers in an automotive workplace self-paced, workbook-basedAURTTK2001 Use and maintain measuring equipment in an automotive workplace learning and assessmentAURLTJ2002 Remove, inspect, repair and fit tyres and tubes (light) opportunities available toAURETR2012 Test and repair basic electrical circuits those already employed orAURTTF2001 Service petrol fuel systems whose preference is to engageAURTTF2002 Service diesel fuel injection systems in self-directed learning.Qualification units can be tailored to your business needsThis qualification provides a pathway to work as: • Automotive Apprentice • Automotive Retail Assistant • Trades Assistant 39
CODE AUR30612AUR30612Certificate IIIin Light VehicleMechanical TechnologyThis qualification reflects the role of individuals who perform a broad range Funding or Fee for Serviceof tasks on a variety of light vehicles in the automotive service and repair Queensland Governmentindustry. This qualification prepares new employees and develops existing Certificate 3 Guaranteeemployees’ skills in performing mechanical work in the automotive light programvehicle service and repair industry. DurationAustralian Apprenticeship Registration is required to enroll in this training The Australian Apprenticeshipprogram. program runs over 4 years Entry RequirementsKey learning areas can include: Preferred pathways forAURAEA3003 Monitor environmental and sustainability best practice in candidates considering this the automotive mechanical industry qualification include:AURASA2002 Apply safe working practices in an automotive workplace AUR20512 Certificate IIAURETR2012 Test and repair basic electrical circuits in Automotive ServicingAURETR3025 Test, charge and replace batteries Technology, AUR20712AURETR3029 Diagnose and repair charging systems Certificate II in AutomotiveAURETR3030 Diagnose and repair starting systemsAURETR3031 Diagnose and repair ignition systems Vocational Preparation or otherAURLTZ3001 Diagnose and repair light vehicle emission control systems relevant qualification/s or withAURLTB3003 Diagnose and repair light vehicle hydraulic braking systems vocational experience assistingAURLTD3004 Repair steering systems (light vehicle)AURLTD3005 Repair suspension systems (light vehicle) in a range of work settingsAURLTE3002 Repair engines and associated engine components (light without a formal business vehicle)AURTTA2004 Carry out servicing operations qualification.AURTTA3018 Carry out diagnostic procedures LocationAURTTB2001 Inspect and service braking systems HELP Training Institute CampusAURTTC3003 Diagnose and repair cooling systemsAURTTE2004 Inspect and service enginesAURTTF2001 Service petrol fuel systemsQualification units can be tailored to your business needsThis qualification provides a pathway to work as: • Automotive mechanic 40
CODE TLI21810TLI21810Certificate IIinLogisticsThis qualification introduces participants with skills and knowledge to Funding or Fee for Servicedevelop their understanding of the logistics sector, supply chain and Contact HELP for informationwarehousing environment DurationSteel cap boots are required to participate in the course. 3 to 12 months, depending onKey learning areas can include: study loadTLIF1001A Follow occupational health and safety procedures Entry RequirementsTLIG2007A Work in a socially diverse environment There are no entry equirementsBSBCUS201B Deliver a service to customers for this qualification.TLIA2013A Receive goodsTLIA2021A Despatch stock LocationTLIA2022A Participate in stocktakes HELP Training Institute CampusTLID1001A Shift materials safely using manual handling methods Off-site and on-the-jobTLIA2022A Participate in environmentally sustainable work delivery are also available with practices self-paced, workbook-basedTLIE2007A Use communication systemsTLIE2008A Process workplace documentation learning and assessmentQualification units can be tailored to your business needs opportunities available to those already employed orThis qualification provides a pathway to work as: whose preference is to engage• Logistics Administration Assistant in self-directed learning.• Logistics Clerk• Logistics Support Officer• Logistics Accounts Admin Assistant• Inventory/Supply Assistant• Logistics Analyst AssistantRecognition of Prior LearningIf what you have learned at work, from other courses, from life experienceor training provided at work is relevant to this course, you may be entitledto gain subject credits or exemptions. 41
CODE TLI32410TLI32410Certificate IIIinLogisticsThis qualification provides knowledge and skills for core skills such as Funding or Fee for Serviceworkplace health and safety, workplace documentation, basic calculations Contact HELP for informationand quality systems. DurationSteel cap boots are required to participate in the course. 3 to 12 months, depending onKey learning areas can include: study loadTLIE3004A Prepare workplace documents Entry RequirementsTLIA3015A Complete receival/despatch documentationTLIA3017A Identify products and store to specifications There are no entryTLIA3018A Organise despatch operations requirements for thisTLIA3019A Organise receival operationsTLIA3038A Control and order stock qualification.TLIA3039A Receive and store stock LocationTLIF1001A Follow occupational health and safety proceduresBSBCUS301B Deliver and monitor a service to customers HELP Training Institute CampusTLIU2012A Participate in environmentally sustainable work Off-site and on-the-job practicesTLID1001A Shift materials safely using manual handling delivery are also available with methods self-paced, workbook-basedTLIE2007A Use communication systemsQualification units can be tailored for your business needs learning and assessment opportunities available toThis qualification provides a pathway to work as: those already employed or whose preference is to engage in self-directed learning.• Logistics Administration Officer • Loader/Un-packer• Storeperson • Freight Administrator• Logistics Service Clerk • Inventory/Supply Clerk• Forklift OperatorRecognition of Prior LearningIf what you have learned at work, from other courses, from life experienceor training provided at work is relevant to this course, you may be entitledto gain subject credits or exemptions. 42
CODE TLI31610TLI31610Certificate IIIinWarehousing OperationsThis qualification reflects the role of individuals who work in the Funding or Fee for ServiceWarehousing and Storage industry. Competencies include health and Queensland Governmentsafety, stock control, manual handling, management skills, and more. A Certificate 3 Guaranteeforklift licence is included in this program. program DurationSteel cap boots are required to participate in the course. 8 weeks full time in the classroomKey learning areas can include: Entry RequirementsTLIF1001A Follow occupational health and safety procedures There are no entryTLIL1001A Complete workplace orientation/induction requirements for this procedures qualification.BSBWOR301B Organise personal work priorities and development LocationTLIA3015A Complete receival/despatch documentationTLIA3017A Identify products and store to specifications HELP Training Institute CampusTLIA3018A Organise despatch operations Off-site and on-the-jobTLIA3019A Organise receival operationsTLIA3038A Control and order stock delivery are also available withTLIA3039A Receive and store stock self-paced, workbook-basedTLILIC2001A Licence to operate a forklift truckTLID3014A Load and unload vehicles carrying special loads learning and assessmentTLIE3004A Prepare workplace documents opportunities available toTLIU2012A Participate in environmentally sustainable work those already employed or practices whose preference is to engageTLID2010A Operate a forklift in self-directed learning.Qualification units can be tailored to your business needsThis qualification provides a pathway to work as: • Storeperson • Credits or returns officer • Dispatch clerk • Forklift driver • General warehouse operator • Postal worker • Purchasing clerk • Stock controller 43
CPCCOHS1001A CODEWork safely in theconstruction industry CPCC0HS1001A(White Card) This program is a necessity for anyone wanting to work in the Cost construction industry or on a construction site. Before entering a Contact HELP for informationconstruction site, individuals must ensure they are aware of the work,health and safety (WHS) requirements and this is achieved with white Durationcard training. This is a requirement on building sites in NSW, QLD, SA 1 day in the classroom (9am - 3pm) and VIC in an effort to ensure safe work place practices. Location Key learning areas: Fison Food Factory 293 Fison WHS legislative requirements Avenue East Eagle Farm Construction hazards and control measures WHS communication and reporting processes WHS incident response proceduresTLILIC2001A CODELicence to Operate TLILIC2001Aa Forklift Truck This licencing program is a must for anyone wanting to work in the Cost construction industry or a warehouse. This training includes theory Contact HELP for information and practical components as well as the logging of hours and licence Duration application. 2 days full time in the classroom (9am Key learning areas include: Plan work - identify hazards and appropriate forklift standards, - 3pm) + logging 40 forklift hours Conduct routine checks - signage and labels, pre-start operational Location checks, post-start operational checks.Shift load - weigh load and compliance, hazard prevention, procedures Help Enterprises, Eagle Farm for unplanned situations. Shut down and secure forklift truck - parking, shut down, post- operational procedures, reporting defects. 44
Other Services Help Enterprises OffersDisability Employment Services ManufacturingHELP’s Disability Employment Services programs Our manufacturing business has a fully integratedprovide specialist help for people with disability, illness workforce and is the designer and manufacturer ofor injury to find and keep a job through three main well-known brands such as Mailsafe; Binsafe andemployment services areas. Traditional & Malibu Awnings. We have large contractsDisability Management Services (DMS) with a number of well-known organisations and largeDisability Management Service (DMS) is for people construction and development firms. In fact, we arewith disability, illness, or injury who need the help of an currently the largest mailbox manufacturer in Australia!employment service but do not expect to need long- Supply Chain Servicesterm support in the workplace. This sophisticated warehousing and logisticsEmployment Support Services (ESS) business directly employs people with disabilities andEmployment Support Service (ESS) is for people with a provides warehousing and logistics support to manypermanent longer term disability with an assessed need organisations. Our experienced and reliable workforcefor ongoing support in the workplace. provides a range of commercial services includingMental Health Integrated Employment Program packing and assembly for local and multinationalMental Health Integrated Employment Program companies.(MHIEP) delivers services through linkages with Disability Support Servicemental health services in the community. The program Our Disability Support Services Division providesprovides intensive yet flexible assistance to those support for 140 individuals with high support needs.with complex mental health needs to access suitable Our programs and support enable them to developemployment. work skills and life skills within a person-centredJobactive framework. We also operate the Oxford Park Nursery,HELP is able to assist job seekers through jobactive, the that has a number of commercial contracts, but mostGovernment’s new employment service, designed to importantly provides our cohorts with an importantbetter meet the needs of job seekers so they can find therapy and employment pathway.and keep a job. Foundation HHELP works with job seekers to provide accessible FoundationH is an initiative of HELP Enterprises,employment assistance for eligible job seekers, committed to providing the infrastructure andIndigenous Australians, people from a culturally social assets required to support people living withand linguistically diverse background, mature age disabilities in our community. We build homes andAustralians, young people and people with a disability facilities in communities of need, providing supportkeen to gain employment, including those who have and education programs that foster confidencerecently lost their jobs, reside in remote locations or and independence. FoundationH exists to establishwho experience disadvantage. philanthropic ‘Partnerships of Purpose’, so together we can build the social assets required to facilitate a better, safer and more independent lifestyle for people with disabilities. 45
Frequently What study options are available? HELP Training Institute offer a variety of different study options. You can study on campus or online with on-site delivery also available. When do courses start? Courses start throughout the year. You won’t have to wait until a new semester - you can start on the next available course. What is VET FEE-HELP? VET FEE-HELP is a student loan scheme funded by the Commonwealth Government, available to full-fee paying students.46
Asked Questions Can I do a course while I am still at school? Where are the Help Training campuses located? You can study with Help Training Institute while you are HELP Training Institute has still at school through our VET in campuses located in Caboolture, Chermside, Eagle Farm, Fortitude Schools program. Valley, Nundah, South Brisbane, Southport and Woodridge Can I enrol as an early school Where can I find informtion leaver? on apprenticeship or traineeships? Most courses have a minimumenrolment age of 16 years. Call 1800 Call us on 1800 877 545 and we can877 545 for information on specific provide you with more information and disucss a pathway right for you courses. What is the difference How much is my course? between a Certificate and a Your fees depend on which course you choose. Call us on Diploma? 1800 877 545 and we can provide The difference between a you with information on the Certificate and a Diploma is the level of learning you undertake. specific course costings.More information is featured within the guide. Can I pay the course fee by How do I enrol? installments? Call us now on 1800 877 545 for further information and to enrol forYour fees depend on your fundingtype. If you are accessing VET-FEE upcoming courses. HELP, your fees are paid by the Commonwealth government as a loan, and you pay them back when your income reaches the repayment threshold. 47
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