HTI Course Guide 2016

Course Guide



ContentsThe Help Training Institute Difference .................................1Top Reasons To Study With Help Training Institute .........2Services And Facilities ................................................................3Qualifications At Help Training Institute .............................4Available Funding ........................................................................5Pre-Apprenticeship & Employment Programs ..................7Apprenticeship & Traineeship Courses ................................8Vet In Schools ................................................................................9Fee-Free Training ........................................................................10Courses ...........................................................................................11 School of Business .............................................................11 School of Community Services .................................... 22 School of Hospitality ........................................................27 School of Technical Studies ...........................................36FAQ’s ...............................................................................................43Other Services Help Enterprises Offers...............................45Contact Us ....................................................................................46

Help Training Institute Difference Help Training Institute is a Registered Training Organisation and a division of Help Enterprises, a social enterprise, not-for-profit organisation that exists to “enhance the lifestyle and independence of people who live with disabilities”. We first entered the training market as Help Enterprises Skills Training Centre in 1995 as we saw a need to provide high quality, tailored training to our disability cohort. Today, Help Training Institute (HTI) has grown from a boutique operation specialising in training people with a disability to a multifaceted provider of training for every person offering both non-accredited short courses and accredited training through to the Diploma level. We were the 2013 Queensland and Australian Small Training Provider of the Year, a title we proudly won at the 2013 Australian Training Awards. 1

Top 5 Reasons to Study with Help Training InstituteWhether you’re working towards that dream job or want to kick-start your career, studying with HelpTraining Institute (HTI) creates your pathway to a great career and helps you fulfil personal goals andachieve success in your workplace. Studying with HTI is the smart choice because of our links with industry,hands-on educators and employment opportunities. With more than 30 courses offered in Business andManagement, Construction, Engineering, Hospitality, Retail, Logistics, Healthcare and Community Services,there is no limit to your employment prospects with HTI. “Because we care” Our history of specialising in training people with a disability means our approach to training 1 is practical and hands on. We take the time necessary for you to gain genuine competencies to ensure you have real prospects for long-term employment or promotion in your profession. HTI have always had a genuine commitment to ensuring work preparedness as our number one priority for our students. Our excellence in training HTI is tremendously proud of being named the Australian Small Training Provider of the Year in 2 2013. This award is the culmination of many years of development as a training organisation. Our training staff are dedicated and devoted to their specialty areas and bring many years of practical industry experience to their training and resource development. At HTI, we ensure that we remain industry-current through regular attendances at industry training events. In addition, all of our traininers are required to complete returns to industry to ensure our training is up-to-date and reflects what employers want. Our commitment to you 3 Whether you are a job seeker engaging in training for the first time, a person with specialised needs or a seasoned professional seeking to upskill, we will offer you personalised advice and individual attention. We support you through your study 4 Your experience at HTI is important to us. Our Student Support Services and Industry Placement officers provide support and guidance to help you reach your personal and career goals. We offer expert trainers 5 To make sure that you receive the best training, our trainers are as passionate about teaching as you are about learning. They have the qualifications and hands-on field experience that provides you with real world training. We partner outstanding educators with industry-standard learning material and methods, so you get the skills you need to be job ready.It is these factors – our commitment to you, our excellence in training and because we care – thatdifferentiate us from our competitors. At HTI, we will ensure that your training experience is a gratifyingone. You can be confident in the knowledge that you will graduate from your chosen course withsuperior knowledge and skills. 2

Services and Facilities Student Support ServicesA great study experience means a successful study outcome. At HTI, our Student Support Services are hereto help you create the best learning experience to achieve your goals. Services include administration assistance, time management, resume and interviewing techniques as well as career guidance.The Fison Food Factory was established in 2013 to create a work environment for students to train inHospitality and Commercial cookery qualifications or Barista and food safety short courses to gain skillsthat lead to sustainable employment. The cafe is open from Monday to Friday and is regularly visited bylocal businesses and our own staff. Visitors can enjoy a substantial breakfast or lunch, or they can drop in to sample one of our fantastic coffees. 3

Qualifications at Help Training Institute Australian Qualifications Framework The following is a guide to the structure of courses offered by HELP Training Institute and is in accordance with the Australian Qualifications Framework. For specific course details and articulation pathways, refer to the courses section within this guide. Certificate I A Certificate I course will equip you with the essential knowledge and skills required for initial work and provide a platform for further learning. You will be able to apply foundational cognitive,technical and communication skills to undertake defined routine activities and identify and report simple issues and problems. You will be able to demonstrate autonomy in highly structured and stable contexts. Certificate II A Certificate II course will equip you with the knowledge and skills for work in a defined context andprovide a platform for further learning. You will be able to apply cognitive, technical and communication skills to undertake defined activities and provide solutions to a limited range of predictable problems. You will be able to demonstrate autonomy and judgement in structured and stable contexts. Certificate III A Certificate III course will equip you with technical, procedural and practical knowledge for work in a defined context and further learning. You will be able to apply a specialised range of methods, tools and information to complete routine activities and provide solutions to problems. You will be able to demonstrate autonomy and judgement and take limited responsibility in known and stable contexts within established parameters. 4

Available Study at HTI gives you access to a range of government fundedschemes. This makes our training amongst the most accessible and affordable. Higher Level Skills Certificate 3 Guarantee Fee Free Training for Year 12 Graduates Skilling Queenslanders for Work User Choice 5

Funding Higher Level Skills Under the Higher Level Skills program, the Queensland Government provides a subsidy for selected certificate IV level, diploma and advanced diploma qualifications aligned to critical occupations identified by government and industry. Certificate 3 Guarantee The Certificate 3 Guarantee provides eligible Queenslanders with access to a government subsidised training place, up to and including their first post-school Certificate level III qualification in priority training areas. The Certificate 3 Guarantee is targeted at Certificate III qualifications because they are considered the entry-level qualification most often needed to gain employment in many industries. Please note that prospective students are only eligible for one subsidised training place for a Certificate level III qualification. Fee Free Training for Year 12 Graduates Year 12 graduates can access fee-free training in areas considered to be high priority in Queensland. Training must take place with an approved training provider such as HELP Training Institute. Students must enrol within 12 months of completing school. Skilling Queenslanders for Work (SQW) SQW provides training to people who are under-utilised or under-employed in the labour market, as well as building the skills of young people, Aboriginal and Torres Strait Islander people, mature aged jobseekers, people with a disability and people from culturally and linguistically diverse backgrounds. User Choice The User Choice program provides a public funding contribution toward the cost of training for eligible Queensland apprentices and trainees. The aim of this program is to develop the skills needs of industry. The program works in conjunction with the Commonwealth Australian Apprenticeships System under which Australian apprentices enter into legally binding training contracts with their employers and receive structured training to achieve a nationally recognised qualification. Fees The fees associated with HTI courses are dependant on the qualification and the mode of study you select. Visit www.helptraining.com.au for more information 6

Pre-Apprenticeship & Employment ProgramsPre-apprenticeship and pre-employment programs are available for Certificate I, II and III qualifications and are an opportunity to trial a trade or vocation. These programs are nationally recognised opportunities that can lead to an Apprenticeship or Traineeship and create a point of difference which will help make you a more attractive potential employee and give you valuable industry time and experience. How do they work? Pre-apprenticeship Programs Pre-apprenticeship programs provide the opportunity for entry into nationally recognised trade qualifications. They are generally structured to run for a period of 12 - 26 weeks and include technical trade training in a simulated training environment. Students can then apply their skills within the industry whilst undertaking vocational placement. Pre-employment Programs Pre-employment programs provide 4 – 6 weeks of nationally recognised training, including two weeks of vocational placement with an employer. Pre-employment programs allow you to complete or partially complete a Certificate I, II or III qualification, which may articulate into an Apprenticeship or Traineeship. What are the benefits?Australian Apprenticeships pathways can provide a range of benefits to you as well as your employer:• entry level skills and the knowledge required to enter sustainable employment• improved job placement and numeracy skills related to employment in the trade sectors• basic skills for working in trade-related industries• opportunity for employers to trial a potential apprentice or trainee• opportunity for you to promote yourself as a future apprentice or trainee to that employer• up to 9 months credit towards an Apprenticeship or Traineeship 7

Apprenticeship & Traineeship Courses At Help Training Institute, Apprenticeships and Traineeships are offered across a range of industry sectors and qualifications, including the following: Automotive Certificate II in Automotive Servicing TechnologyCertificate III in Light Vehicle Mechanical Technology Horticulture Certificate II in Horticulture Business Certificate II in Business Certificate III in Business Administration Certificate IV in Business Administration (FFS) Community Services Certificate III in Individual Support (Aged Care, Home & Community Care or Disability) Certificate IV in Disability Hospitality Certificate II in Kitchen Operations Certificate II in Hospitality Certificate III in Hospitality Certificate III in Commercial Cookery Retail Certificate II in Retail Services Transport & Logistics Certificate III in Warehousing Operations 8

VET in Schools What is VET in SchoolsVET In Schools refers to Vocational Education and Training (VET) courses undertaken as part of secondary school studies. Undertaking a VET in Schools program can:• provide credit towards the attainment of a Queensland Certificate of Education• support a student’s transition from secondary school to employment or further vocational education and training• provide students with the foundation skills needed to acquire a traineeship or apprenticeship Our VET in Schools ProgramsAvailable to students in years 10, 11 and 12, our courses are flexible and responsive to student and schoolneeds. Training is delivered either at school or at nearby HTI campuses or training facilities. Work placement is also offered with some courses.Our VET in Schools program is suitable for students with a range of academic capabilities to gain key skillsthat will secure entry-level positions and complement their further studies. It also provides disengagedstudents with the opportunity to gain an insight into possible career and study pathways in a more practical learning environment. 9

Fee Free Training for Year 12 Graduates Are you graduating this year? Year 12 graduates can access fee-free training in high priority areas if they start training with an approved training provider within a year of leaving school HELP Fee-free courses CHC33015 Certificate III in Individual Support CHC20112 Certificate II in Community Services SIT10213 Certificate I in Hospitality SIT20213 Certificate II in Hospitality SIT20312 Certificate II in Kitchen Operations SIT30713 Certificate III in Hospitality AHC20410 Certificate II in Horticulture Participant eligibility To be eligible to access fee-free training, individuals must: • have completed Year 12 in Queensland and hold a Senior Statement issued by the Queensland Curriculum and Assessment Authority or equivalent certification • enrol and start training with an approved training provider by the end of the calendar year following their completion of Year 12 • be a Queensland resident 10

School of Business Project ManagementHuman Resources Management Leadership and Management Business Leadership and Management Business Admininstration Training and Assessment Short Courses MYOB Introduction to Computers Pathway to Success 11

CODE BSB51415BSB51415DiplomaofProject ManagementThis qualification reflects the role of individuals who manage projects in a Funding or Fee-for-Servicevariety of contexts, across a number of industry sectors. They have project Fee for serviceleadership and management roles and are responsible for achieving Durationproject objectives.The Demand for Project Managers 12 months full-time orResponsible for all major project initiatives such as planning, cost 24 months part-timeanalysis, risk management and quality control. Whilst the field of Project Entry RequirementsManagement is comprised of fundamental principles that are common There are no entryto all industries, many industries have their own specialist Project requirements for thisManagement designations, including the construction industry (buildings,bridges, roads), IT industry and biotechnology industry. In Australia, the qualificationConstruction industry is a particularly lucrative area of employment for Locationqualified and experienced Construction Project Managers.Key learning areas: HELP Training Institute CampusBSBPMG511 Manage project scope Off-site and on-the-jobBSBPMG512 Manage project time BSBPMG513 Manage project quality delivery are also available withBSBPMG514 Manage project cost self-paced, workbook-basedBSBPMG515 Manage project human resourcesBSBPMG516 Manage project information and communication learning and assessmentBSBPMG517 Manage project risk opportunities available toBSBPMG521 Manage project integration those already employed orBSBPMG518 Manage project procurement whose preference is to engageBSBPMG519 Manage project stakeholder engagement in self-directed learning.BSBPMG520 Manage project governanceBSBWOR501 Manage personal work priorities and professional developmentThis qualification provides a pathway to work as: • Project manager (generic) • Project manager (industry specific) • Project leader • Project team leader 12

CODE BSB50615BSB50615Diplomaof Human ResourcesManagementThis qualification reflects the role of individuals who possess a sound Funding or Fee-for-Servicetheoretical knowledge base in human resource management and Fee for Servicedemonstrate a range of managerial skills to ensure that human resources Durationfunctions are effectively conducted in an organisation or a business area.Typically they would have responsibility for the work of other staff. 12 months full-time or 24 months part-timeKey learning areas: Entry RequirementsBSBHRM501 Manage human resources services There are no entryBSBHRM506 Manage recruitment selection and induction requirements for this processesBSBHRM512 Develop and manage performance-management qualification processes LocationBSBHRM513 Manage workforce planningBSBWRK510 Manage employee relations HELP Training Institute CampusBSBWHS401 Implement and monitor WHS policies, procedures and Off-site and on-the-job programs to meet legislative requirementsBSBFIM501 Manage budgets and financial plans delivery are also available withBSBMGT502 Manage people performance self-paced, workbook-basedBSBRSK501 Manage risk learning and assessmentThis qualification provides a pathway to work as: opportunities available to • Human resources adviser those already employed or • Human resources and change manager whose preference is to engage • Human resources consultant in self-directed learning. • Human resources manager • Senior human resources officer 13

CODE BSB51915BSB51915Diplomaof Leadershipand ManagementThis qualification reflects the role of individuals who apply knowledge, Funding or Fee-for-Servicepractical skills and experience in leadership and management across a Fee for Servicerange of enterprise and industry contexts. DurationIndividuals at this level display initiative and judgement in planning, 12 months full-time ororganising, implementing and monitoring their own workload and the 24 months part-timeworkload of others. They use communication skills to support individuals Entry Requirementsand teams to meet organisational or enterprise requirements. There are no entry requirements for thisKey learning areas:BSBLDR501 Develop and use emotional intelligence qualificationBSBMGT517 Manage operational plan LocationBSBLDR502 Lead and manage effective workplace relationshipsBSBWOR502 Lead and manage team effectiveness HELP Training Institute CampusBSBCUS501 Manage quality customer service Off-site and on-the-jobBSBFIM501 Manage budgets and financial plansBSBMGT502 Manage people performance delivery are also available withBSBMGT516 Facilitate continuous improvement self-paced, workbook-basedBSBPMG522 Undertake project workBSBRSK501 Manage risk learning and assessmentBSBWOR501 Manage personal work priorities and professional opportunities available to development those already employed orBSBHRM513 Manage workforce planning whose preference is to engage in self-directed learning. Qualification units can be tailored to your business needsThis qualification provides a pathway to work as: • Business Development Manager • Business Manager • Corporate Services Manager • Distribution Centre Manager • Information Services Manager • Manager • Office Manager • Operations Manager • Production Manager • Public Sector Manager 14

CODE BSB50215BSB50215Diploma ofBusinessThis qualification reflects the role of individuals with substantial experience Funding or Fee-for-Servicein a range of settings who are seeking to further develop their skills across Fee for Servicea wide range of business functions. DurationKey learning areas:BSBADV507 Design a media plan 12 months full-time orBSBHRM501 Manage human resources services 24 months part-timeBSBHRM513 Manage workforce planning Entry RequirementsBSBMKG501 Identify and evaluate marketing opportunities There are no entryBSBPMG522 Undertake project work requirements for thisBSBINM501 Manage an information or knowledge management systemBSBRSK501 Manage risk qualificationBSBWOR501 Manage personal work priorities and professional Location developmentBSBFIM501 Manage budgets and financial plans HELP Training Institute Campus Off-site and on-the-job Qualification units can be tailored to your business needsThis qualification provides a pathway to work as: delivery are also available with self-paced, workbook-based • Executive officer • Program consultant learning and assessment • Program coordinator opportunities available toRecognition of Prior Learning those already employed orIf what you have learned at work, from other courses, from life experience whose preference is to engageor training provided at work is relevant to this course, you may be entitled in self-directed learning.to gain subject credits or exemptions. Help Enterprises is obliged torecognise the AQF qualifications and statements of attainment issued byother registered training organisations. For further information, pleasediscuss this process with your trainer at the time of enrolment. 15

CODE BSB40812BSB40812Certificate IVin Leadership andManagementThis Frontline Management qualification reflects the role of individuals Funding or Fee-for-Servicewho provide leadership and guidance to others and take responsibility Fee for Servicefor the effective functioning and performance of the team and its work Durationoutcomes.Frontline Management at a Glance 2 months full time orFrontline Management is an exciting and rewarding, multidiscipline 12 – 24 months underfield that comprises many different roles and responsibilities and is an traineeship agreements.ideal career choice for ambitious individuals who possess a high level Entry Requirementsof initiative, interpersonal skills and who are great communicators.Dependable and approachable, those in Frontline Management must There are no entrythrive in team environments, being great motivators who are able to requirements for thiselevate and maintain company morale, as well as identify and address anywork culture issues that may be hindering company progress. qualificationKey learning areas can include: LocationBSBMGT401A Show leadership in the workplaceBSBMGT402A Implement operational plan HELP Training Institute CampusBSBWOR402A Promote team effectiveness Off-site and on-the-jobBSBCUS401B Coordinate implementation of customer service strategiesBSBCUS402B Address customer needs delivery are also available withBSBCUS403B Implement customer service standards self-paced, workbook-basedBSBFIA402A Report on financial activityBSBFLM313A Apply language, literacy & numeracy to support others in learning and assessment the workplace opportunities available toBSBADM409A Coordinate business resources those already employed or whose preference is to engage Qualification units can be tailored to your business needs in self-directed learning.This qualification provides a pathway to work as: • Coordinator • Leading hand • Supervisor • Team leader 16

CODE BSB30415BSB30415Certificate IIIinBusiness AdministrationThis qualification reflects the role of individuals who apply a range of Funding or Fee-for-Serviceadministrative competencies in varied contexts. They may provide Queensland Governmenttechnical advice and support to a team. Certificate 3 GuaranteeKey learning areas: program (eligibilty applies)BSBITU307 Develop keyboarding speed and accuracy DurationBSBWHS201 Contribute to health & safety of self & others 4 weeks full time in theBSBADM307 Organise schedules classroomBSBITU302 Create electronic presentations Entry RequirementsBSBITU303 Design and produce text documents There are no entryBSBITU304 Produce spreadsheets requirements for thisBSBITU306 Design and produce business documents qualificationBSBITU309 Produce desktop published documents LocationBSBWRT301 Write simple documentsBSBADM311 Maintain business resources HELP Training Institute CampusBSBCUS301 Deliver and monitor a service to customers Off-site and on-the-jobBSBINM301 Organise workplace informationBSBWOR204A Use business technology delivery are also available withQualification units can be tailored for your business needs self-paced, workbook-basedThis qualification provides a pathway to work as: learning and assessment • Administration Assistant opportunities available to • Clerical Worker those already employed or • Data Entry Operator whose preference is to engage • Information Desk Clerk in self-directed learning. • Office Junior • ReceptionistRecognition of Prior LearningIf what you have learned at work, from other courses, from life experienceor training provided at work is relevant to this course, you may be entitledto gain subject credits or exemptions. 17

CODE BSB20115BSB20115Certificate IIinBusinessThis qualification reflects the role of individuals who perform a range of Funding or Fee-for-Serviceroutine tasks using limited practical skills and fundamental operational Contact HELP for informationknowledge while working under direct supervision.Key learning areas: DurationBSBWHS201 Contribute to health & safety of self and others 4 weeks full time in theBSBCUS201 Deliver a service to customersBSBIND201 Work effectively in a business environment classroomBSBINM201 Process & maintain workplace information Entry RequirementsBSBINM202 Handle mailBSBCMM201 Communicate in the workplace There are no entryBSBITU201 Produce simple word processed documents requirements for thisBSBITU202 Create and use spreadsheetsBSBITU203 Communicate electronically qualificationBSBWOR202 Organise & complete daily work activities LocationBSBWOR203 Work effectively with othersBSBWOR204 Use business technology HELP Training Institute CampusQualification units can be tailored for your business needs Off-site and on-the-jobThis qualification provides a pathway to work as: delivery are also available with • Administration Assistant self-paced, workbook-based • Clerical Worker • Data Entry Operator learning and assessment • Information Desk Clerk opportunities available to • Office Junior those already employed or • Receptionist whose preference is to engageRecognition of Prior Learning in self-directed learning.If what you have learned at work, from other courses, from life experienceor training provided at work is relevant to this course, you may be entitledto gain subject credits or exemptions. 18

CODE TAE40110TAE40110Certificate IVinTraining and AssessmentThis qualification reflects the role of individuals delivering training and Funding or Fee-for-Serviceassessment services in the vocational education and training (VET) sector. Contact HELP for informationKey learning areas: TAEASS401B Plan assessment activities & processes DurationTAEASS402B Assess competence Recognition of Prior LearningTAEASS403B Participate in assessment validationTAEDEL401A Plan, organise and deliver group-based learning is applied towards thisTAEDEL402A Plan, organise and facilitate learning in the workplace qualification and influences theTAEDES401A Design and develop learning programs duration of the course. ContactTAEDES402A Use training packages & accredited courses to meet client needs Help Training Institute if youTAEASS301B Contribute to assessment would like further informationTAEASS502B Design and develop assessment toolsTAEDEL301A Provide work skill instruction about this.TAEDEL403A Coordinate and facilitate distance-based learning Entry RequirementsTAEDEL404A Mentor in the workplace This qualification requires aTAEDEL501A Facilitate e-learning sound command of spokenTAELLN411 Address adult language, literacy and numeracy skills and written English thatTAETAS401A Maintain training and assessment information allows the participant toBSBAUD402B Participate in a quality audit gain understandings andBSBCMM401A Make a presentation communicate them bothBSBLED401A Develop teams and individuals verbally and in written formatBSBMKG413A Promote products and services in order to demonstrateBSBREL402A Build client relationships & business networks competence. This means thatBSBRES401A Analyse & present research information an average level of literacyQualification units can be tailored to your business needs and numeracy is required,This qualification provides a pathway to work as a trainer and assessor as well as communicationRecognition of Prior Learning skills applicable to teaching/If what you have learned at work, from other courses, from life experience learning environments.or training provided at work is relevant to this course, you may be entitledto gain subject credits or exemptions. Location HELP Training Institute Campus 19

SHORT COURSEMYOB:Beginner, Intermediateand PayrollThis course reflects the role of individuals who perform day-to-day book Costkeeping operations as required in a business or profession. This training Contact HELP for informationcommences with setting up MYOB from scratch and customising MYOB toyour specific needs DurationKey learning areas: 4 days full time in theMYOB Beginner (Day 1) classroom (9am - 3pm) unlessStart and navigate around MYOB efficiently the participant is enrolled in aEnter customer and supplier details in to MYOB’s card file portion of the program.Set up inventory for a new company file MYOB Beginner only (Day 1) forUse the purchasing features of MYOBPay for purchases that have been made from suppliers $299 +GSTMake sales to customers Record customer payment MYOB Intermediate & PayrollMYOB Intermediate (Day 2 & Day 3) only (Day 2 & 3) for $499 +GSTSet up a MYOB Payroll dataProcess a pay run LocationGST reports for Business Activity Statement HELP Training Institute CampusElectronic & paper based recording processing petty cashDepreciation methods Off-site and on-the-jobAccruals vs Cash reporting delivery are also available withMYOB cash flow forecasting self-paced, workbook-basedPrepare and process a professional invoiceMore advanced and in depth reporting learning and assessmentIntroduction to inventory opportunities available toIsolating specific customers or jobs those already employed orQuestions and answers for users with specific issues whose preference is to engagePayroll (Day 4) in self-directed learning. 20

Introduction SHORTto COURSEComputersThis program is designed to provide participants with the skills to competently use Costa computer and perform computing activites. HELP Training Institute recognises Contact HELP for informationthe challenges mature age workers face in modern work place environments.Enrolments are targeted specifically at mature age participants in response to Durationindustry consultation regarding their needs. Younger participants are welcome if 3 Daysthey have similar needs at a basic introductory level. Location Key learning areas: HELP Training Institute Campus. Producing simple word documents On-site training is available at How to use a word processing toolbar your nominated location (min. 10 Electronic files participants) Locating and opening files Navigating the Internet Introduction to emailPathway SHORTto COURSESuccessThis program is designed to provide participants with the understanding and Costskills to maximise their success when researching and applying for jobs. No prior Contact HELP for informationjob search experience is assumed. Duration Key learning areas include: 3 days full time in the classroom Personal Development Finding Career Direction (9am - 3pm) Preparing Applications Location Interview Skills HELP Training Institute Campus 21

School of Community Services Health Support Services Individual Support Employment Services Disability Short Course Mental Health First Aid 22

• CODE HLT21212 HLT21212 Certificate II Funding or Fee-for-Service in Health Support Please contact HELP for more Services information This course is ideal for those who want to work in the health care industry Duration as a Client Support Worker or Health Administrator. These workers do Contact HELP for more not provide direct care assistance functions such as assisting other staff information with the care of clients. This is an entry-level qualification and is suited to Entry Requirements Australian Apprenticeship pathways. There are no entry requirements for this Core Couse Units include: qualification BSBWOR203B Work effectively with others Location HLTHIR301C Communicate and work effectively in health HELP Training Institute HLTIN301C Comply with infection control policies and procedures HLTWHS200A Participate in WHS processes PRMCL14B Maintain a ‘clean room’ environment HLTFS207C Follow basic food safety practices HLTCSD203D Prepare and maintain beds BSBADM101A Use business equipment and resources BSBCUS201B Deliver a service to customers BSBITU201A Produce simple word processed documents HLTHIR403C Work effectively with culturally diverse clients and co- workers CPPCMN3001B Participate in environmentally sustainable work practices Qualification units can be tailored to your business needs This qualification provides a pathway to work as: • Administration support • Laundry worker • Cleaner • Maintenance assistant • Orderly • Clerk • Pathology courier • Domestic assistant • Hospital assistant • Support services worker • Housekeeping assistant • Ward assistant Recognition of Prior Learning If what you have learned at work, from other courses, from life experience or training provided at work is relevant to this course, you may be entitled to gain subject credits or exemptions. For further information, please discuss this process with your trainer at the time of enrolment. 23

CHC33015 CODECertificate III CHC33015inIndividual Support Funding or Fee-for-Service Certificate 3 Guarantee, Fee-This qualification reflects the role of workers in the community and/or for-Service and Traineeshipresidential setting who follow an individualized plan to provide person-centred support to people who may require support due to ageing, arrangementsdisability or some other reason. DurationCore Couse Units include: 20 days in the classroom + 120CHCCCS015 Provide individualised support hours work experienceCHCCCS023 Support independence and well being Entry RequirementsCHCCOM005 Communicate and work in health or community services There are no entryCHCDIV001 Work with diverse people requirements for thisCHCLEG001 Work legally and ethically qualificationHLTAAP001 Recognise healthy body systems LocationHLTWHS002 Follow safe work practices for direct client care HELP Training Institute Please Note:Ageing Specialisation Students are required toCHCAGE005 Provide support to people living with dementiaCHCCCS011 Meet personal support needs complete all 7 core courseCHCDIS007 Facilitate the empowerment of people with disability units. In addition, students areCHCCCS025 Support relationships with carers and families to choose one specializationCHCHCS001 Provide home and community support services and complete the associated 6CHCAGE001 Facilitate the empowerment of older people unitsDisability SpecialisationCHCDIS001 Contribute to ongoing skills development using a strengths-based approachCHCDIS002 Follow established person-centred behaviour supportsCHCDIS003 Support community participation and social inclusionCHCDIS007 Facilitate the empowerment of people with disabilityCHCADV001 Facilitate the interests and rights of clientsCHCMHS001 Work with people with mental health issues Home and Community SpecialisationCHCAGE001 Facilitate the empowerment of older peopleCHCCCS011 Meet personal support needsCHCCCS025 Support relationships with carers and familiesCHCHCS001 Provide home and community support servicesCHCADV001 Facilitate the interests and rights of clientsCHCAGE005 Provide support to people living with dementia24

CODE CHC40312CHC40312Certificate IVinDisabilityThis qualification reflects the role of individuals who work in residential Funding or Fee-for-Servicegroup homes, training resources centres, respite centres and open Higher Level Skills Programemployment services, community settings and clients’ homes. DurationKey learning areas: 12 months in the classroomCHCCS400C Work within a relevant legal and ethical frameworkCHCCS411C Work effectively in the community sector Entry RequirementsCHCDIS301C Work effectively with people with a disability There are no entryCHCDIS302A Maintain an environment to empower people with disabilities requirements for thisCHCDIS405A Facilitate skills development and maintenance qualificationCHCDIS410A Facilitate community participation and inclusion LocationCHCDIS411A Communicate using augmentative and alternative communication strategies HELP Training Institute CampusCHCICS402B Facilitate individualised plans Off-site and on-the-jobCHCICS305B Provide behaviour support in the context of individualised plans delivery are also available withCHCWHS312A Follow WHS safety procedures for direct care work self-paced, workbook-basedCHCAD401D Advocate for clientsCHCICS401B Facilitate support for personal care needs learning and assessmentCHCAC318B Work effectively with older people opportunities available toCHCCOM403A Use targeted communication skills to build relationships those already employed orHLTHIR403C Work effectively with culturally diverse clients and whose preference is to engage in self-directed learning. co-workers Qualification units can be tailored to your business needsThis qualification provides a pathway to work as: • Behavioural support officer • Disability officer • Employment coordinator (disability) • Lifestyle support officer • Residential care officer • Senior personal care assistant • Social educator and trainer • Supervisor 25

SHORT COURSEMental HealthFirst AidThis program teaches first aid skills to give initial help to adults Costexperiencing mental health problems, in a mental health crisis situation, or Contact HELP for informationin the early stages of a mental illness.Key learning areas include: Duration 2 days full time in theMental health problemsDepression classroomAnxiety problems LocationPsychosis HELP Training Institute CampusSubstance use problems Off-site and on-the-job delivery are also available withMental health crises self-paced, workbook-basedSuicidal thought and behaviours learning and assessmentNon-suicide self injury opportunities available toPanic attacks those already employed orTraumatic events whose preference is to engageSevere psychotic states in self-directed learning.Sever effects from alcohol or other drug useAggressive behavioursThis course is an education course, not a therapy or support group. it wasdeveloped in 2000 by Health First Aid Australia, a national not-for-profitorganisation focused on mental health trainng and research.The program is effective in improving mental health literacy, reducingstigma and increasing helping behaviours in the workplace andcommunity settings. 26

School of Hospitality Kitchen Operations Hospitality Commercial Cookery Short CoursesProvide Responsible Service of AlcoholProvide Responsible Gambling Services Food Safety Supervisor Hospitality Essentials Barista 27

CODE SIT20312SIT20312Certificate IIinKitchen OperationsThis qualification reflects the role of individuals working in kitchens who Funding or Fee-for-Serviceuse a defined and limited range of food preparation and cookery skills. They Contact HELP for informationare involved in mainly routine and repetitive tasks and work under directsupervision Duration 6 to 12 months, depending onKey learning areas:BSBWOR203B Work effectively with others study loadSITHCCC101 Use food preparation equipment* Entry RequirementsSITHCCC201 Produce dishes using basic methods of cookery *SITHCCC207 Use cookery skills effectively* There are no entrySITHKOP101 Clean kitchen premises and equipment* requirements for thisSITXFSA101 Use hygienic practices for food safetySITXINV202 Maintain the quality of perishable items* qualificationSITXWHS101 Participate in safe work practices LocationSITXCCS202 Interact with customersSITHFAB203 Prepare and serve non-alcoholic beverages* HELP Training Institute CampusSITHFAB204 Prepare and serve espresso coffee* Off-site and on-the-jobSITHIND201 Source and use information on the hospitality industrySITHCCC103 Prepare sandwiches* delivery are also available with*Prerequisite unit: SITXFSA101 Use hygienic practices for food safety self-paced, workbook-based Qualification units can be tailored to your business needs learning and assessment opportunities available toThis qualification provides a pathway to work as those already employed or • breakfast cook whose preference is to engage • catering assistant in self-directed learning. • fast food cook • sandwich hand • take-away cookRecognition of Prior LearningIf what you have learned at work, from other courses, from life experience ortraining provided at work is relevant to this course, you may be entitled togain subject credits or exemptions. 28

CODE SIT20213SIT20213Certificate IIinHospitalityThis qualification reflects the role of individuals who use a defined and Funding or Fee-for-Servicelimited range of hospitality operational skills. These involve routine and Contact HELP for informationrepetitive tasks using practical skills and basic industry knowledge. DurationKey learning areas can include: 10 weeks full timeFront-of-house Entry RequirementsBSBWOR203B Work effectively with others There are no entrySITHIND201 Source and use information on the hospitality industry requirements for thisSITHIND202 Use hospitality skills effectivelySITXCCS202 Interact with customers qualificationSITXFSA101 Use hygienic practices for food safety LocationSITXWHS101 Participate in safe work practices HELP Training Institute CampusKitchen Off-site and on-the-jobBSBWOR203B Work effectively with othersSITHIND201 Source and use information on the hospitality industry delivery are also available withSITHIND202 Use hospitality skills effectively self-paced, workbook-basedSITXCCS202 Interact with customersSITXFSA101 Use hygienic practices for food safety learning and assessmentSITXWHS101 Participate in safe work practices opportunities available to Qualification units can be tailored to your business needs those already employed or whose preference is to engageThis qualification provides a pathway to work as: in self-directed learning. • Kitchen hand • Customer service assistant • Cafe assistant • Coffee shop assistant • Bottle shop assistant • Supervised employee in function centers • Fast food positions 29

CODE SIT30713SIT30713Certificate IIIinHospitalityThis qualification reflects the role of individuals who use a range of Funding or Fee-for-Servicewell-developed hospitality skills. They use discretion and judgment and Queensland Governmenthave a sound knowledge of industry operations. They work with some Certificate 3 Guaranteeindependence under limited supervision and may provide operational programadvice and support to team members. DurationKey learning areas: 8 weeks full time in theFront-of-House classroomBSBWOR203B Work effectively with others Entry RequirementsSITHIND301 Work effectively in hospitality service There are no entrySITXCCS303 Provide service to customers requirements for thisSITXCOM201 Show social and cultural sensitivity qualificationSITXFSA101 Use hygienic practices for food safety LocationSITXHRM301 Coach others in job skillsSITXWHS101 Participate in safe work practices HELP Training Institute CampusKitchen Off-site and on-the-jobBSBWOR203B Work effectively with othersSITHIND201 Source and use information on the hospitality industry delivery are also available withSITHIND301 Work effectively in hospitality service self-paced, workbook-basedSITXCCS303 Provide service to customersSITXCOM201 Show social and cultural sensitivity learning and assessmentSITXFSA101 Use hygienic practices for food safety opportunities available to those already employed or Qualification units can be tailored to your business needs whose preference is to engageThis qualification provides a pathway to work as: in self-directed learning. • Kitchen hand • Customer service assistant • Cafe assistant • Coffee shop assistant • Bottle shop assistant • Supervised employee in function centers • Fast food positions 30

CODE SIT30813SIT30813Certificate IIIinCommercial CookeryThis qualification reflects the role of individuals who use a wide range of Funding or Fee-for-Servicecookery skills. They have a sound knowledge of kitchen operations and work User Choicewith limited supervision. These individuals are also able to provide advice Durationand support to team members.Australian Apprenticeship Registration is required to enrol in this training The Australian Apprenticeshipprogram. program runs over 4 yearsKey learning areas: Entry RequirementsBSBSUS201A Participate in environmentally sustainable work practices There are no entryBSBWOR203B Work effectively with others requirements for thisHLTAID003 Provide first aid qualificationSITHCCC101 Use food preparation equipment * LocationSITHCCC201 Produce dishes using basic methods of cookery *SITHCCC202 Produce appetisers and salads * HELP Training Institute CampusSITHCCC203 Produce stocks, sauces and soups * Off-site and on-the-jobSITHCCC204 Produce vegetable, fruit, egg and farinaceous dishes *SITHCCC301 Produce poultry dishes * delivery are also available withSITHCCC302 Produce seafood dishes * self-paced, workbook-basedSITHCCC303 Produce meat dishes *SITHCCC307 Prepare food to meet special dietary requirements * learning and assessmentSITHCCC308 Produce cakes, pastries and breads * opportunities available toSITHCCC309 Work effectively as a cook * those already employed orSITHKOP101 Clean kitchen premises and equipment * whose preference is to engageSITHKOP302 Plan and cost basic menus in self-directed learning.SITHPAT306 Produce desserts *SITXFSA101 Use hygienic practices for food safetySITXFSA201 Participate in safe food handling practicesSITXHRM301 Coach others in job skillsSITXINV202 Maintain the quality of perishable supplies*SITXWHS101 Participate in safe work practicesSITXCOM201 Show social and cultural sensitivitySITXINV201 Receive and store stockSITHCCC103 Prepare sandwiches** Pre-requisite unit: SITXFSA101 Use hygienic practices for food safety. Qualification units can be tailored to your business needs 31

CODE SITHFAB201SITHFAB201Provide responsibleservice of alcoholThe nationally-accredited RSA training course is SITHFAB201 Provide Costresponsible service of alcohol. It is conducted by registered training $60 - Online Courseorganisations approved by the Australian Government. $65 - Classroom Based CourseKey learning areas include:Sell or serve alcohol responsibly DurationAssist customers to drink within appropriate limits 3 hours in the classroomAssess alcohol affected customers and identify customers to whom or at your own pace On-linesale or service must be refusedHow to refuse to provide alcohol LocationWho is this training suitable for? HELP Training Institute CampusThis qualification is a requirement for any of the following:Food and beverage attendants Off-site and on-the-jobRetail liquor sales persons delivery are also available withWinery, brewery, distillery cellar door staff self-paced, workbook-basedSupplier or sales representativesSecurity staff who monitor customer behaviour learning and assessmentLicensees who are ultimately responsible for RSA management opportunities available toEntry Requirements those already employed orThere are no entry requirements for this qualification. whose preference is to engage in self-directed learning. 32

CODE SITHGAM201SITHGAM201Provide responsiblegambling servicesThis program teaches the skills and knowledge to provide responsible Costservice in gambling environments as well as the ability to give informaiton $60 per participant (Or $100to customers who need assistance with their problem gambling. This is to complete both RSA & RSGa requirement for all individuals within an envorinment where gamblingactivities are undertaken. The nationally-accredited RSG training course together) - Online Courseis SITHGAM006A Provide responsible gambling services. It is conducted by $65 per participant (Or $110registered training organisations approved by the Australian Government. to complete both RSA & RSGKey learning areas: together) - Classroom Based• Provide responsible service of gambling• Provide information and assistance to customers about problem Course All fees and charges will be gambling discussed with you prior to enrolment. Our refund policyWho is this training suitable for? is included in your participantThis qualification is a requirement for any of the following:• Gaming attendants handbook• Table game attendants Duration• Croupiers 3 hours in the classroom• Multi-skilled food and beverage attendants Or at your own pace On-line• Anyone involved in the operation of gaming machines, table games, Location HELP Training Institute Campus Keno and lotteries. Off-site and on-the-jobEntry Requirements delivery are also available withThere are no entry requirements for this qualification. self-paced, workbook-based learning and assessment opportunities available to those already employed or whose preference is to engage in self-directed learning. 33

SHORT COURSEFood SafetySupervisorThis course provides participants with the skills to take a lead role in su- Costpervising food safety in a retail food or hospitality business. These skills Contact HELP for informationinclude knowing how to recognise and prevent food safety hazards, andgive direction to employees. Under the Food Act 2006, all licensable food Duration 2 days full time in the classroom businesses in Queensland must have a food safety supervisor. Key learning areas can include: (9am - 3pm) Location SITXFSA101 Use hygienic practices for food safety SITXFSA201 Participate in safe food handling practices Fison Food Factory. 293 Fison Avenue East, Eagle Farm SHORT COURSEHospitalityEssesntialsParticipants are instructed in necessary food handling techniques and Costreasoning. This short course is ideal for participants seeking employ- Contact HELP for informationment in cafes, restaurants, coffee shops or any other environment in Duration which food is handled. 1.5 days full time in the classroom You will receive training in the following: SITXFSA101 Use hygienic practices for food safety (9am - 3pm) SITHFAB204 Participate in safe work practices Location Fison Food Factory. 293 Fison Avenue East, Eagle Farm 34

SHORT COURSEBaristaThis course reflects the role of individuals who seek employment in cafes, Costrestaurants, coffee shops and other environments containing coffee Contact HELP for informationmaking facilities.The HELP Training Institute Difference DurationRequiring a mere 2 days to complete, our Brisbane barista course covers 2 days full time in theall the essentials. All course participants will learn how to effectively use classroom (9am - 3pm)a modern Espresso machine to prepare and serve coffee with ease andefficiency and will also be instructed on the importance of impeccable Locationhygienic practices for the purpose of food safety. All training is conducted Fison Food Factoryat the Fison Food Factory and a courtesy bus will leave the HELP Training 293 Fison Avenue EastInstitute (Nundah) premises at 8.30am each morning and return studentsback to the Nundah premises once daily training has concluded. Eagle FarmThe Demand For Qualified BaristasIt’s no secret that Australians love their coffee. From small cafes tolarge restaurants and vast food halls, chances are, a coffee shop is justaround the corner from you. For this reason, qualified baristas are in highdemand. Baristas are required to be proficient in the use of commercialespresso machines, being able to dispense coffee in an automated ormanual capacity. Preparing and serving espresso drinks requires greatskill and precision to master and perfect. HELP Training Institute’s baristacourse ensures that all graduates possess a sufficient level of expertiseto effectively work with modern espresso machines with completeconfidence.Key learning areas can include:SITXFSA101 Use hygienic practices for food safetySITHFAB204 Prepare & serve espresso coffee 35

School of Technical Studies Light Vehicle Mechanical Technology Horticulture Logistics Short Courses Work safety in the construction industry License to operate a forklift truck 36

CODE AUR30612AUR30612Certificate IIIin Light VehicleMechanical TechnologyThis qualification reflects the role of individuals who perform a broad range Funding or Fee-for-Serviceof tasks on a variety of light vehicles in the automotive service and repair User Choiceindustry. This qualification prepares new employees and develops existing Durationemployees’ skills in performing mechanical work in the automotive lightvehicle service and repair industry. The Australian Apprenticeship program runs over 4 yearsAustralian Apprenticeship Registration is required to enroll in this training Entry Requirementsprogram. Preferred pathways for candidates considering thisKey learning areas include: qualification include:AURAEA3003 Monitor environmental and sustainability best practice in AUR20512 Certificate II the automotive mechanical industry in Automotive ServicingAURASA2002 Apply safe working practices in an automotive workplace Technology, AUR20712AURETR2012 Test and repair basic electrical circuits Certificate II in AutomotiveAURETR3023 Diagnose and repair electronic spark ignition engine management systems Vocational Preparation or otherAURETR3025 Test, charge and replace batteries relevant qualification/s or withAURETR3029 Diagnose and repair charging systems vocational experience assistingAURETR3030 Diagnose and repair starting systemsAURETR3031 Diagnose and repair ignition systems in a range of work settingsAURLTZ3001 Diagnose and repair light vehicle emission control systems without a formal businessAURLTB3003 Diagnose and repair light vehicle hydraulic braking systemsAURLTD3004 Repair steering systems (light vehicle) qualification.AURLTD3005 Repair suspension systems (light vehicle) LocationAURLTE3002 Repair engines and associated engine components (light HELP Training Institute Campus vehicle)AURTTA2004 Carry out servicing operationsAURTTA3018 Carry out diagnostic proceduresAURTTB2001 Inspect and service braking systemsAURTTC3003 Diagnose and repair cooling systemsAURTTE2004 Inspect and service enginesAURTTF2001 Service petrol fuel systemsAURTTK2002 Use and maintain workplace tools and equipmentAURTTQ2001 Service final drive assembliesAURTTQ2003 Service final drive (driveline)AURAFA2003 Communicate effectively in an automotive mechanical workplace Qualification units can be tailored to your business needs 37

CODE AHC20410AHC20410Certificate IIHorticultureLearn about plant care, landscape management, propagation, pruning as Funding or Fee-for-Servicewell as fertilising lawns, gardens, nurseries and parks. Contact HELP for moreKey learning areas include: informationAHCOHS201A Participate in OHS process DurationAHCWRK209A Participate in environmentally sustainable work practices Contact HELP for moreAHCPCM201A Recognise plants informationAHCNSY201A Pot up plants Entry RequirementsAHCNSY202A Tend nursery plants There are no entryAHCNSY203A Undertake propagation activitiesAHCPGD203A Prune shrubs and small trees requirements for this courseAHCPGD204A Transplant small trees LocationAHCCHM201A Apply chemicals under supervisionAHCCHM201A Treat weeds HELP Training Institute CampusAHCPMG202A Treat plant pests, diseases and disordersAHCWRK204A Work effectively in the industryAHCMOM203A Operate basic machinery and equipmentAHCWRK205A Participate in workplace communicationAHCWRK208A Provide information on products and services Qualification units can be tailored to your business needsThis qualification provides a pathway to work as: • Horticulture worker • Horticulture assistant • Nursery assistant • Nursery worker • Assistant to groundskeeper • Assistant to a horticulturalistRecognition of Prior LearningIf what you have learned at work, from other courses, from life experienceor training provided at work is relevant to this course, you may be entitledto gain subject credits or exemptions. 38

CODE TLI21810TLI21810Certificate IIinLogisticsThis qualification introduces participants with skills and knowledge to Funding or Fee-for-Servicedevelop their understanding of the logistics sector, supply chain and Contact HELP for informationwarehousing environmentSteel cap boots are required to participate in the course. DurationKey learning areas: Contact HELP for informationTLIF1001A Follow occupational health and safety proceduresTLIG2007A Work in a socially diverse environment Entry RequirementsBSBCUS201B Deliver a service to customers There are no entry equirementsTLIA2013A Receive goodsTLIA2021A Despatch stock for this qualification.TLIA2022A Participate in stocktakes LocationTLID1001A Shift materials safely using manual handling methodsTLIA2022A Participate in environmentally sustainable work practices HELP Training Institute CampusTLIE2007A Use communication systems Off-site and on-the-jobTLIE2008A Process workplace documentation delivery are also available with Qualification units can be tailored to your business needs self-paced, workbook-basedThis qualification provides a pathway to work as:• Logistics Administration Assistant learning and assessment• Logistics Clerk opportunities available to• Logistics Support Officer those already employed or• Logistics Accounts Admin Assistant whose preference is to engage• Inventory/Supply Assistant in self-directed learning.• Logistics Analyst AssistantRecognition of Prior LearningIf what you have learned at work, from other courses, from life experienceor training provided at work is relevant to this course, you may be entitledto gain subject credits or exemptions. 39

CODE TLI32410TLI32410Certificate IIIinLogisticsThis qualification provides knowledge and skills for core skills such as Funding or Fee for Serviceworkplace health and safety, workplace documentation, basic calculations Queensland Governmentand quality systems. Certificate 3 Guarantee programSteel cap boots are required to participate in the course. DurationKey learning areas can include: Contact HELP for informationTLIE3004A Prepare workplace documents Entry RequirementsTLIA3015A Complete receival/despatch documentation There are no entryTLIA3017A Identify products and store to specifications requirements for thisTLIA3018A Organise despatch operations qualification.TLIA3019A Organise receival operations LocationTLIA3038A Control and order stockTLIA3039A Receive and store stock HELP Training Institute CampusTLIF1001A Follow occupational health and safety procedures Off-site and on-the-jobBSBCUS301B Deliver and monitor a service to customersTLIU2012A Participate in environmentally sustainable work delivery are also available with practices self-paced, workbook-basedTLID1001A Shift materials safely using manual handling methods learning and assessmentTLIE2007A Use communication systems opportunities available toQualification units can be tailored for your business needs those already employed or whose preference is to engageThis qualification provides a pathway to work as: in self-directed learning.• Logistics Administration Officer • Loader/Un-packer• Storeperson • Freight Administrator• Logistics Service Clerk • Inventory/Supply Clerk• Forklift OperatorRecognition of Prior LearningIf what you have learned at work, from other courses, from life experienceor training provided at work is relevant to this course, you may be entitledto gain subject credits or exemptions. 40

CODE TLI31610TLI31610Certificate IIIinWarehousing OperationsThis qualification reflects the role of individuals who work in the Funding or Fee for ServiceWarehousing and Storage industry. Competencies include health and User choicesafety, stock control, manual handling, management skills, and more. A Durationforklift licence is included in this program. 8 weeks full time in theSteel cap boots are required to participate in the course. classroomKey learning areas can include: Entry RequirementsTLIF1001A Follow occupational health and safety procedures There are no entryTLIL1001A Complete workplace orientation/induction procedures requirements for thisBSBWOR301B Organise personal work priorities and development qualification.TLIA3015A Complete receival/despatch documentation LocationTLIA3017A Identify products and store to specificationsTLIA3018A Organise despatch operations HELP Training Institute CampusTLIA3019A Organise receival operations Off-site and on-the-jobTLIA3038A Control and order stockTLIA3039A Receive and store stock delivery are also available withTLILIC2001A Licence to operate a forklift truck self-paced, workbook-basedTLID3014A Load and unload vehicles carrying special loadsTLIE3004A Prepare workplace documents learning and assessmentTLIU2012A Participate in environmentally sustainable work practices opportunities available toTLID2010A Operate a forklift those already employed orTLIF3003A Implement and monitor occupational health and safety whose preference is to engage in self-directed learning. proceduresBSBCUS301B Deliver and monitor a service to customersTLIF3022A Implement/monitor procedures when warehousing/ storing dangerous goods and/or hazardous substancesTLIG3002A Lead a work team or group Qualification units can be tailored to your business needsThis qualification provides a pathway to work as: • Storeperson • Credits or returns officer • Dispatch clerk • Forklift driver • General warehouse operator 41

CPCCOHS1001A CODEWork safely in theconstruction industry CPCC0HS1001A(White Card) This program is a necessity for anyone wanting to work in the Cost construction industry or on a construction site. Before entering a Contact HELP for informationconstruction site, individuals must ensure they are aware of the work,health and safety (WHS) requirements and this is achieved with white Durationcard training. This is a requirement on building sites in NSW, QLD, SA 1 day in the classroom (9am - 3pm) and VIC in an effort to ensure safe workplace practices. Location Key learning areas: Fison Food Factory 293 Fison WHS legislative requirements Avenue East Eagle Farm Construction hazards and control measures WHS communication and reporting processes WHS incident response proceduresTLILIC2001A CODELicence to operate TLILIC2001Aa forklift truck This licencing program is a must for anyone wanting to work in the Cost transport and logostics industry. This training includes theory and Contact HELP for information practical components as well as the logging of hours and licence Duration testing. 2 days full time in the classroom Key learning areas include: Plan work - identify hazards and appropriate forklift standards, (9am - 3pm) Conduct routine checks - signage and labels, pre-start operational Location checks, post-start operational checks.Shift load - weigh load and compliance, hazard prevention, procedures Help Enterprises, Eagle Farm or on-site at suitable location for unplanned situations. Shut down and secure forklift truck - parking, shut down, post- operational procedures, reporting defects. 42

Frequently What study options are available? HELP Training Institute offers a variety of study options. You can study on campus or online, with on-site delivery also available. When do courses start? Courses start throughout the year. You won’t have to wait until a new semester - you can start on the next available course.43

Asked Questions Can I do a course while I am still at school? Where are the Help Training campuses located? You can study with Help Training Institute while you are HELP Training Institute has still at school through our VET in campuses located in Caboolture, Chermside, Eagle Farm, Fortitude Schools program. Valley, Nundah, South Brisbane, Southport and Woodridge.Can I enrol as an early school Where can I find informtion leaver? on apprenticeship or traineeships? Most courses have a minimumenrolment age of 16 years. Contact Call us and we can provide you with more information and discuss the us for information on specific courses. pathway that is right for you. What is the difference How much is my course? between a Certificate and a Your fees depend on which course you choose. Give us a call and we Diploma? can provide you with information The difference between a Certificate and a Diploma is the on the specific course costings. level of learning you undertake.More information is featured within the guide. How do I enrol? Call us now on 1800 877 545 forfurther information and to enrol for upcoming courses. 44

Other Services Help Enterprises OffersDisability Employment Services ManufacturingHELP’s Disability Employment Services programs Our manufacturing business has a fully integratedprovide specialist help for people with disability, illness workforce and is the designer and manufacturer ofor injury to find and keep a job through three main well-known brands such as Mailsafe, Binsafe andemployment services areas: Traditional & Malibu Awnings. We have contracts• Disability Management Services (DMS) with a number of well-known organisations and largeDisability Management Service (DMS) is for people construction and development firms. In fact, we arewith disability, illness, or injury who need the help of an currently the largest mailbox manufacturer in Australia!employment service but do not expect to need long- Supply Chain Servicesterm support in the workplace. This sophisticated warehousing and logistics• Employment Support Services (ESS) business directly employs people with disabilities andEmployment Support Service (ESS) is for people with provides warehousing and logistics support to manya permanent, longer-term disability with an assessed organisations. Our experienced and reliable workforceneed for ongoing support in the workplace. provides a range of commercial services including• Mental Health Integrated Employment Program packing and assembly for local and multinationalMental Health Integrated Employment Program companies.(MHIEP) delivers services through linkages with Disability Support Servicemental health services in the community. The program Our Disability Support Services Division providesprovides intensive yet flexible assistance to those services to 140 individuals with high support needs.with complex mental health needs to access suitable Our programs and support enable them to developemployment. work and life skills within a person-centred framework.jobactive We also operate the Oxford Park Nursery, which has aHELP is able to assist jobseekers through jobactive, the number of commercial contracts but most importantlyGovernment’s new employment service, designed to provides our cohorts with an appropriate therapy andbetter meet the needs of job seekers so they can find employment pathway.and keep a job. Foundation HHELP works with jobseekers to provide accessible FoundationH is an initiative of HELP Enterprises,employment assistance for eligible jobseekers, committed to providing the infrastructure andIndigenous Australians, people from a culturally social assets required to support people living withand linguistically diverse background, mature-age disabilities in our community. We build homes andAustralians, young people and people with a disability facilities in communities of need, providing supportkeen to gain employment, including those who have and education programs that foster confidencerecently lost their jobs, reside in remote locations or and independence. FoundationH exists to establishwho experience disadvantage. philanthropic ‘Partnerships of Purpose’, so together we can build the social assets required to facilitate a better, safer and more independent lifestyle for people with disabilities. 45

Contact Us (07) 3260 6411 Help Training [email protected] campuses Caboolture www.helptraining.com.au Shop 1-4, 52 King Street, Caboolture, Qld, 4510 Chermside Unit 1, 811 Gympie Road Chermside, Qld, 4031 Eagle Farm 520 Curtin Ave East, Eagle Farm, Qld, 4009 Fortitude Valley Ground Floor, 360 St Pauls Terrace, Fortitude Valley, Qld, 4006 South Brisbane Suite 1, Ground Level, 63 Melbourne Street, South Brisbane, Qld, 4101 Woodridge Shop B, 7 Station Road, Woodridge, Qld, 4114 Southport 18 Scarborough Street, Southport, Qld, 421546