QTR THREE

SVGQTRIssue No. 3 October 2016

QTR THREEQTR THREEQTR THREEQTR THREEQTR THREEQTR THREEQTR THREEQTR THREE

LETTER FROM THE CEOCelebrating a job well done is one of the bestfeelings in life. This celebration is made possible byproper planning and evaluation of our goals as weprogress towards the finish line. I encourage everyoneto allow themselves the time to set goals that arespecific and measurable. By making your goalsspecific and measurable you acknowledge thepossibility of failure and welcome the challenge ofsetting the bar higher time and again.It is time to set your personal goals for the remainderof 2016. What does success look like to you? Where inyour day (both at work and at home) can you pushyourself to improve? Only with this level of thoughtand intent can we increase our individualachievement.Thank you to each and every one of you for a job welldone thus far in 2016. I can’t wait to see what we cando over the course of this last quarter!Chris Giuliani QTR THREE

SAVE THE DATEDECEMBER 9, 2016HOLIDAY PARTY '16ARROWHEAD STADIUMMORE DETAILS SOON...

svg swag out in picture of your thetake a w orld som ew here and use #fwosirvngaaincsthhpaeenwcciiealdltoprize #SVGINTHEWILD

uuppccoommiinngg ytrap yadiloh 9 rebmecedeevveennttss coocsttoubmeer 3c1ohnatellsotween december 7 post-aep party november tbd thanksgiving potluck

POP QUIZ! how many new leads did UMA contact through the first nine months of 2016? answer on back cover... QTR THREE

Steve Prefontaine once held the U.S. record in every long-distance event from the 2,000 meters to the 10,000 meters. #goalsGOAL SETTING& ACHIEVINGJeffery Anderson

We’ve recently updated everyone on A shift is required - you don’t do thethe progress towards achieving the goal. You execute the process that2016 goals that were set earlier this produces the goal as a natural by-year and I'd like to have you think product of the effort.about the difference between goalsetting and achievement. So, the goal is the process.It is important to set goals because A lot of focus is placed on the endhaving a goal allows you to focus result because a goal is set, and sitsand guide your time, energy and there – living at a designated pointeffort towards your desired in the future…Step back from theoutcome. Goal setting is the first future goal, or end result, andstep towards goal achievement answer this question:and initiates action. At what moment do you need toI believe the second step is more take the actions needed toimportant than the first…the plan is achieve your goal?the key. In absence of a well-defined plan to bring it to reality, Take the time to set your goals anda goal simply becomes a well- follow through by defining andintentioned “vision statement” crafting a routine that identifies thelacking in strategy and specific, measurable activities thataccountability. you need to engage in throughout a day that will move you closer to achieving the goal. QTR THREE

It's A WINNER

BENEFITTING JDRF!Guac-Off QTR THREE

SVGVALUESCHAMPIONS

SARA \"AUTHENTICITY\"SPANGLERNOMINATED BY JEFFERY ANDERSON Sara Spangler has been a wonderful addition to our community and exemplifies our company value of authenticity on a daily basis. It is easy to see her genuine care for the company and each one of the people within it. It seems that every person she interacts with is happier and better off after their interaction. On behalf of many, thank you Sara for being the committed, dependable, and genuine person you are each day to everyone at SVG.ASHLEY \"ACCOUNTABILITY\"BIRDNOMINATED BY ZACH WINKLER Ashley transitioned from her STIPS Agent role and stepped into managerial shoes with grace this year. She is accountable in every instance and a true person of her word. By being consistently accountable, she gains the respect of everyone she manages. This quality makes her a true leader which her STIPS Team can look up to.STEPHEN \"INNOVATION\"BUERGLERNOMINATED BY JERRY HAGEDORNStephen regularly goes well above the call of duty. He consistentlydelivers high quality work that is recognized by other departmentheads. He has repeatedly stayed late to help support projects thatwere not his responsibility. He brings innovative ideas forward to solveproblems and make the IT department better. He does all of this with agreat attitude that exemplifies our culture. QTR THREE

Q3 '16STATS

ticket # of $ raised for JDRF in September: 639 witch flights this quarter: 8 uma blog posts this quarter: 15 new medicare minute episodes: 6most liked facebook post # of likes: 631 QTR THREE

*pop quiz answer 355,585