Annual Report 2017

2017REVIEW





Welcome to the 2017 FORS review You’ll see in the pages of this John Hix, Director, FORS review the huge commitment FORS Community Partnership operators and specifiers are making to improving the safety of our communities and the reputation of road transport operators.It’s not a FORS rule to display the FORS logo (although Our FORS Members’ Conference received hugemany clients require it), but it is a very public statement support for the second year running and we reportedof working to the very best safety and environmental at the event our focus on making sure operators arestandard. I see the logo everywhere and it's a great way maintaining the Standard, not just at audit but everyof introducing FORS to people who know little about single working day, every time a wheel is turned.it. It’s never too long before they come back and tell Compliance with the FORS Standard is key and ourme they are now spotting FORS vehicles all over the compliance and enforcement procedures now setcountry. out clearly what can happen if operators avoid their obligations.I am pleased to say there is a steady and ongoingstream of organisations working towards their Bronzeaccreditation. Particularly impressive is the largenumber of Bronze operators progressingthrough the FORS accreditation levels –some 264 moving from Bronze to Silver and59 from Silver to Gold in 2017. There is moreabout this on page 10.2





Top three benefits of “Everybody here lovesFORS accreditation FORS and thinks it’s the best thing we ever did • Access to contracts because this is our first • eLearning for drivers year without any accidents • FORS Practitioner workshops so it’s worth every penny.” What can we do to improve? “It gives us a competitive advantage by making our Overall feedback was very positive in terms of the benefits of FORS, its commercial advantages, training vehicles compliant, our and overall value for money. As part of the market drivers more aware and research you also gave us some valuable insights into showing we have a duty of how we can make FORS even better and improve care for other road users. your experience of the scheme. It also means we have There were some key areas you thought we could a greener fleet and care improve on. These include clearing up any confusion about our environmental over the differences between CLOCS (Construction Logistics and Community Safety) and FORS, as well footprint.” as making sure that we continue to engage with local authorities and specifiers outside of London and 5 continue to promote FORS as a national scheme with benefits available for operators across the UK. A common suggestion was to make the scheme less administration-heavy, less time-consuming and accreditation easier to manage. So in 2018 we will look at ways to make the registration and accreditation process simpler and more accessible to more fleet types. You told us that separate Bronze, Silver and Gold audits feel unnecessary. In 2018 we will take the opportunity to review the audit process. Thank you to all our members who took part in the research. Your views are very valuable to us and will help us to shape the scheme to meet your needs.





2017 milestones t 600 FORS and its members have achieved many great milestones in 2017, including the 800th Silver member, 200th Gold member and 800th FORS Practitioner, and we were delighted to be highly commended in the Annual Fleet Safety Awards for the Road Safety in the Community award. 27 January 600th FORS Practitioner awarded 29 March 19 July FORS Passenger Light Vehicle Working Working Group launched Group initiated 200 10 April 12 July 700 FORS Driver Licence 200th Gold member Checking Service accredited launched 25 April 4 July 1st Edition of the 1st “FORS Webinar Standard magazine launched: Introduction to FORS published 29 June 9 May Smart Driving 1st Middle East eLearning launched operator accredited 7 June 30 May Collision 700th FORS Management training Practitioner awarded launched8





Helplineandard v4.0 The Helpline is the nerve centre of FORS. The team is here to help you manage your accreditation and deal with membership and progression queries. In 2017 a staggering 20,992calls and 43,176 emails were handled.20,992TOTAL CALLS IN 2017 HELPLINE TOTAL EMAILS IN 2017 43,176QUESTION: I forgot my login QUESTION: I would like to progress from Bronze QUESTION: When will I get thedetails for eLearning, what to Silver - what do I need to do? results for my Bronze audit?do I do? ANSWER: In order to achieve Silver ANSWER: You should receiveANSWER: You can reset your accreditation, you need to ensure your Bronze your audit results within 10password online at accreditation is valid and submit evidence to working days of the audithttps://www.fors-online.org.uk/ support your Silver application by using the taking place.cms/login-forgot-wp/ If you FORS evidencing system. Your Bronzecannot remember your accreditation must have at least 30 daysusername, please call the FORS validity at the time of submitting evidence forHelpline on 08448 09 09 44. Silver approval.QUESTION: I forgot/lost my QUESTION: How do I book anpassword/login details for audit?FORS online, how do I reset ANSWER: Go to the FORS Auditthe password? Toolkit for a step-by-stepANSWER: There is a ‘Forgotten guide. Once you havepassword’ facility which allows requested an audit, theyou to reset your password auditing team will be inonline. Use this if you contact within 48 hours toremember your user name con rm date and time of audit.which is the email addressyou used when you registered 17with FORS. 11





FORS Professionalard FORS Professional is a comprehensive package of essential training for managers and drivers, delivered with cutting edge content to help operators meet the FORS Standard.Your commitment to improving community safety, 1,000 managers attended at least one Practitioneroperational efficiency and your impact on the workshop.environment was reflected in 2017 with over 27,000drivers completing FORS driver training courses. All FORS Professional training is fully approved and meets FORS, CLOCS and Transport for London'sIn addition, over 122,000 drivers and managers (TfL) Work Related Road Risk (WRRR) requirements.undertook our range of eLearning modules and over QUALITY TRAINING IN 2017 eLearning FORS New Courses Practitioner 122,407 eLearning Fleet management modules undertaken 218 Free workshops essentials 3 Manager modules FORS Practitioner 7 Driver modules 1,007 Managers Recerti cation including 3 safety-related trained Going for Silver and modules: Gold - Cycle Safety 4,605 Individual Managing noise in - Van Smart attendances logistics workshop - Smart Driving Collision management - Driver Road Risk Champion Training Collision management - Collision Investigator 27,158 Drivers trained: TruckSmart - Safe Urban Driving LoCITY Driving - Van Smart - TruckSmart - LoCITY Driving14





400 gather to share best practice The conference saw the announcement of a number of new FORS Professional training opportunities to be introduced over the coming months. Key among them was a new ‘Managing noise in logistics’ workshop – now part of a ten-module FORS Practitioner workshop series. Conference delegates were also able to speak to DVSA, TfL and FORS representatives at special ‘surgery’ sessions, while no fewer than 24 FORS Associates were provided with exhibition space to present products and services designed to help operators meet the FORS requirements. Headline sponsor and FORS Associate, ProVision, were on hand to meet with members to discuss their compliance and risk concerns. Francis de Bonis, Chief Marketing Officer at ProVision said, “We’ve really enjoyed meeting so many FORS members and introducing them to our Fleet Risk Assessment Tool. The conference has also been a great opportunity to hear about the challenges operators are facing, and how we can streamline their processes and help them meet their FORS requirements.”





Speaking up for FORS Raising the profile of FORS across awide spectrum of audiences including specifiers, operators and the public was a key priority in 2017.We did this using a variety of media includingadvertising, social media, direct marketing andspeaking and exhibiting at events. We improved oursocial media offering, becoming more proactive onTwitter and LinkedIn and we launched ‘The Standard’which is FORS's very own magazine. SOMCEIADLIA 2LI,K2ES66 eNews 65 RELPERAESSESS 43,548PROFILE VISITS 11,938RECEIVED BY WEB HITS 1,544RETWEETS CONTACTS F3OL,L6OW3S0 35 eNews issues 616,441 1,472MENTIONS released FOLLOWS EVENTS 2,241 40 LIKES 7,724 MENTIONS SHARED PROFILE VISITS 102 1,053 3,44420