Copy of Yattsi Magazine 1

MAY 2020 YATTSI LANGUAGE SERVICES IN THE BAY AREA, CALIFORNIA WHAT WE OFFER NO MINIMUMS VIDEO REMOTE NO FEES INTERPRETING AND TELEHEALTH SOLUTIONS NO CHARGE FOR ANALYTICS AND EQUIPMENT REPORTING PROMPT DELIVERY EQUIPMENT INSTALLATION INSTRUCTOR PLAN DEVELOPMENT TRAINING FOR DOCTOR NETWORK www.yattsi.com

TABLE OF CONTENTS 2 ABOUT YATTSI 3 MEDICAL INTERPRETERS 4 WHY CHOOSE US? 5 TELEHEALTH SOLUTIONS 6 YATTSI SOFTWARE 7 YATTSI ROBOT 8 SECURITY AND ENCRYPTION 9 HOW YATTSI ENABLES HIPAA COMPLIANCE 10 B E N E F I T S O F Y A T T S I 11 L E G I S L A T I V E C O M P L I A N C E 12 C O V I D - 1 9

About  The Yattsi platform Yattsi allows connection with Yattsi Communications Access to a medical a specialized medical specializes in the interpreter is complicated if interpreter in seconds. development and there is no prescheduled implementation of appointment. Wait time is Offering this unique information and aproximately 2-3 hours. solution through a communication technology in the Current interpretation Yattsi device is an easy, Healthcare Industry. services are not cost- fast way to provide a effective: on-site interpreters Yattsi is focused on are paid for mileage and unique communication instant medical travel time. experience and interpretation services delivered by no-cost On-site interpreters fees shall eliminate the language robots and offering be paid for a minimum of two barrier between telepresence interpreters hours. Unless notified of a as a cost-effective cancellation at least 24 hours medical staff and the solution to traditional on- prior to the time the service is limited-English site interpreters. to be provided, the proficient (LEP) interpreter shall be paid no patients. These devices allow less than the minimum fee (2 access to a medical hours). 2 interpreter any time and anywhere.

Medical Interpreters Communicate in an easy and No need to contact an An injured secure way with LEP patients interpreter.  employee is with our Interpreter's Network. entitled to the No need to preschedule with services of a We provide: an on-site interpreter. Telepresence interpreters qualified Telehealth Interpretation is available interpreter in a instantly. Medical staff can access our specified Medical Interpreters Network at No management or logistics setting if he or the touch of a button. cost to get an interpreter. she does not A 4K HD wide-angle camera proficiently ensures a wider field of view for speak or the interpreters. understand the English language. 3

Why 6 Of Californians are LEP (speak less choose than \"very well\") us? Million Languages are spoken in Over California 200 9,310 And translators in California. Interpreters There are 841 certified interpreters in California, according to Certification Commission of Healthcare Interpreters (CCHI). Bureau of Labor Statistics (2018, May) Occupational Employment and Wages: Interpreters and Translators. Retrieved from https://www.bls.gov/oes/current/oes273091.htm#st  US Census (2017). Limited English Proficient population and Languages Spoken in the U.S. Improve patient satisfaction Acquisition of LEP patients Improve staff productivity Increase in revenue Ideal for walk-in patients or when on-site interpreter is unavailable 4

Telehealth Solutions Through the Yattsi platform, it is also easy and safe to provide telehealth solutions. The platform improves the accessibility of health care for both disadvantaged populations and chronically ill health systems. YATTSI increases the accessibility, availability, and equity of health services. Health Care Center Patient Doctor 5

Yattsi Software – Manage PATIENTS remotely – Integrate your own Medical Network Treat and monitor patients Improve your workflow Integration with Electronic Health Records (EHR) Connect rural communities with healthcare experts Our team EQUIPMENT YATTSI Devices offers YATTSI Software High-speed internet connection concierge-level technical 6 support, including setup and testing the equipment.

Yattsi Only requirements: Robot – Worker’s compensation NO PAYMENT NEEDED provider No minimums. No fees. – Good Wi-Fi connection: NO CHARGE EQUIPMENT *We charge the insurance companies. 5Mbps recommended Yattsi device provides a solution and gives control The United States has well- over remote interactions. Medical interpreters can implemented, strict be there – in the medical center – interacting with language access the doctor and patients when needed. regulations. In public service and medical EASY to use settings, citizens with BATTERY LIFE 5+ hours calls SAFE charging system limited English proficiency (LEP) must be provided EQUIPMENT PROCUREMENT administrative with an interpreter. Prompt delivery 7 Equipment installation Instructor plan development Training for doctor network It Includes: Robot Charger Access and use of the platform Platform maintenance Technical support Yattsi Robots AVAILABLE at NO COST

Security and Encryption Each medical interpreter needs to be granted access to Yattsi robot(s) by the administrators to dial into and control the robot(s). Only one user can control a robot at a time. Yattsi employs industry-standard end-to-end Advanced Encryption Standard (AES) encryption using 128 encryption cipher to protect calls. Medical professionals and authorized healthcare partners can use our solution to meet with patients and healthcare professionals to discuss health information. Yattsi does not distribute actual patient data and further protects data confidentiality through a combination of encryption, strong access control, and other protection methods.  8

We sign the HIPAA Business Associate Agreement (BAA) for our healthcare customers, meaning we are responsible for keeping patient information secure and reporting security breaches involving personal healthcare information. We do not have access to identifiable health information, and we protect and encrypt all audio and video data. The following table demonstrates how Yattsi supports HIPAA compliance based on the HIPAA Security Rule published in the Federal Register on February 20, 2003 (45 CFR Parts 160, 162, and 164 Health Insurance Reform: Security Standards; Final Rule). How Yattsi Supports the How Yattsi HIPAA Standard: enables HIPAA Audit controls Access control Compliance Integrity Integrity mechanism Person or entity authentication Transmission security 8

Benefits of Yattsi HIPAA-compliant end-to-end encryption Connect with qualified interpreters Vendor management Staff training provided Immediate, specialized medical attention  Reduction of cost, time, and distance Decentralization of the demand for medical care, avoiding the saturation of services and processes in second- and third-level hospital units Facilitates medical follow-up and continuity of treatments of patients with: a. Advanced age b. Chronic diseases c. Physical limitations Help to stop the spread COVID-19 And more 9

Legislative  Compliance Health is a universal human right to guarantee adequate care for populations in the National Health System. By relying on the capabilities provided by current and emerging technologies, a high percentage of needs can be met. Yattsi communications solution complies with the Protection of Medical-Personal Information and Confidentiality: Health Insurance Portability and Accountability Act of 1996 (HIPAA) Federal Law: Federally funded Health Care must provide interpreters services under Title VI of the Civil Rights Act of 1964. California Law: General acute care hospitals in this state must provide language assistance services to patients with any communications barrier. 10

COVID-19 - SUPPORTING THE COMMUNITY - At Yattsi, we stand together by NOT standing together. Our goal is help to stop the spread. We have all the  resources to ensure social distancing. 7 Steps to Prevent the Spread  1. Wash your hands frequently. 2. Avoid touching your eyes, nose, and mouth. 3. Cover your cough using the bend of your elbow or a tissue. 4. Avoid crowded places and close contact with anyone that has fever or cough.  5. Stay at home if you feel unwell. 6. If you have a fever, cough, and difficulty breathing, seek medical care early — but call first. 7. Get information from trusted sources. WRITTEN BY World Health Organization We will help you  COMBAT THE SPREADING CORONAVIRUS 11

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