Unilever Australia RFI

INTRODUCTION & OVERVIEW 1

INTRODUCTION & OVERVIEW Unilever Australia Marketing Logistics INTRODUCTION & OVERVIEW 2

TABLE OF CONTENTS PART 1 – INTRODUCTION & OVERVIEW INTRODUCTION & OVERVIEW PAGE 5 PART 2 – ABOUT US COMPANY PROFILE PAGE 7 QUALITY ASSURANCE PAGE 8 CAMPAIGN PROJECT MANAGEMENT PAGE 9 INVENTORY MANAGEMENT PAGE 10 PART 3 – INTEGRATED SOLUTIONS POINT OF SALE (POS) MANAGEMENT PAGE 12 PRINT MANAGEMENT PAGE 12 PROMOTIONAL PRODUCTS & CORPORATE MERCHANDISE PAGE 13 KITTING & PACKING PAGE 13 WAREHOUSING & DISTRIBUTION PAGE 14 E-COMMERCE PAGE 15 PART 4 – EXPERIENCE & RESOURCES ENHANCED COST EFFICIENCY PAGE 17 CENTRALISED SOLUTION PAGE 18 PART 5 – CONTROLS & COMMUNICATION CUSTOMER CONTACT PAGE 20 ONLINE MANAGEMENT SYSTEM (OMS) PAGE 21 TRACK YOUR PACKAGE PAGE 22 INTRODUCTION & OVERVIEW 3

INTRODUCTION & OVERVIEW INTRODUCTION & OVERVIEW 4

INTRODUCTION & OVERVIEW Established in 1990, Premium Fulfilment Services is a leading National provider of product and Point of Sale fulfilment solutions with operating companies in Australia and New Zealand. For over 20 years, Premium has been trusted to deliver secure, innovative and effective supply chain solutions that streamlines our customers order channels, product management, storage and delivery; while our buying power significantly reduces the cost of their consumables, postage and transport. Premium delivers a single solution that integrates all channels from the initial Point of Sale development through to end delivery including inventory management control, processing in excess of one million orders per year for some of Australia’s leading organisations. The philosophy is simple – right product, right place, right time. Our proprietary software Premtech™ provides a fully integrated end-to-end platform that includes customer response, procurement, inventory control, process management, warehousing and delivery systems. Some of the key benefits include: • Dedicated resources – single point of contact • Remote access to inventory management systems • Consolidated procurement and management of stock • Integrated stock management and accountability • Market intelligence to enhance shopper insight data • Speed to market Premium’s integrated solution provides the tools that will enable the realisation of cost saving opportunities through greater visibility and can be fully integrated with external software, including commercial applications. An integral part of the system is the dashboard applications that can be customised across brands and departments to provide snapshots of key business intelligence. Our combined buying power significantly reduces the cost of printing, consumables, postage and transport to deliver a seamless and cost effective mechanism that minimises risk and maximises savings. INTRODUCTION & OVERVIEW 5

ABOUT US _______________________________________________ COMPANY PROFILE QUALITY ASSURANCE CAMPAIGN PROJECT MANAGEMENT INVENTORY MANAGEMENT INTRODUCTION & OVERVIEW 6

COMPANY PROFILE Premium provides Australian businesses with product management systems that streamline communication, management and distribution, delivering the most comprehensive and sophisticated product management solutions available at world’s best practice. We synchronise communications across all delivery channels, substantially reduce development time and cost, and enable you to implement changes quickly and efficiently across a wide channel mix. The ability to manage key stock levels and deliver approved supply quantities means no “stock-outs” or incorrect order quantities on continuing jobs, allowing you to free up working capital, obtain stock on demand, optimise life span of stock, and minimise wastage and stock holdings. Premium Fulfilment Services is working with a selective client base, all of which operate in a highly competitive environment. The success of each client’s promotions directly impacts their business, and frequently this success is dependent on the timely rollout of brochures and promotional material that must arrive at the correct destination. Premium is not only committed to this high level of service, but is achieving it daily with these clients. Premium has a number of management and operations systems in place to ensure exceptional service and support is provided to you: • Certification in AS/NZS ISO 9001:2008 Quality Management Systems which provides working procedures and checks on service performance • Dedicated product management platform with customer service and order tracking facilities • Real time tracking of orders through the Premtrack system. • Dedicated toll free customer hotline available 24 hours a day • Controls applied through our quality management system that require pre-approval of selected subcontractors, training and written instructions for our staff, careful and consistent review of each order, defined methods and locations of storage and delivery of product, and inspection at predefined stages to ensure product and service integrity. INTRODUCTION & OVERVIEW 7

QUALITY ASSURANCE Since August 2002, Premium’s quality management system has been recognised with an AS/NZS ISO 9001:2008 certification. Our quality management system addresses quality requirements and applicable regulatory requirements, while aiming to enhance customer satisfaction and achieve continual improvement of its performance in pursuit of these objectives. The company’s management system encompasses all procedures undertaken by Premium in the execution of the marketing logistic services. All processes are frequently audited by internal quality auditors and formally audited by an independent external inspector on a yearly basis as part of the maintenance of the AS/NZS ISO 9001:2008 accreditations. Overall the 2015 independent surveillance audit conducted by SAI Global reinforced Premium’s accuracy of execution with key customer enquiry metrics indicating that only a very small number of customers had a query relating to their order (i.e. 87 out of 508,320 orders reviewed for the 2015 calendar year = 0.02% with a target of 0.05%). Order turnaround time, target 24 hours based on contractual requirements resulted in an average of 4.62 hours for 2015 (same as 2014). Applying the principles of ISO 9001:2008 allows us to establish an operating structure that works smoothly and efficiently. ISO 9001:2008 puts internationally recognised procedures into place that will improve your cost efficiency, provide better customer service, enhanced product quality and management controls. INTRODUCTION & OVERVIEW 8

CAMPAIGN PROJECT MANAGEMENT Premium provides a consultative approach to all campaigns, and with extensive knowledge within its management structure, each documented brief is independently reviewed to ensure compliance with requirements. In many cases, Premium will assist its customers in design for manufacturability and cost reduction initiatives. Packaging consultancy is preferably applied at creative stages to ensure cost savings are maximised in areas such as ulfilment, storage and distribution through consideration of the influence of print specifications on size, weight and quantity. This involvement has proven to be critical for our existing customers in providing kit costing during creative stages, and it allows for pre-budget approval and cost control to budget and management throughout the production stages. We achieve this by understanding the historical data of previous campaigns, applying known distribution profiles and established timing and capacity parameters, and through a commitment to long-term partnerships. Program planning is agreed with resource management and inbound processes are set up with key milestones, all of which are monitored and reported. Full process visibility is provided at the high level for ongoing project planning reports and adherence to the campaign brief. A key to our specialist campaign management solutions is the versatility to manage packing to multiple levels within each campaign; this can be at national, state or territory level by retailer, or even to individual specifications for activation teams. This flexibility is critical in minimising the overall campaign costs for distribution and producing an identifiable reduction in wasted space with respect to the packaging of kits. Communication is critical to the ongoing success of any brief. Premium provides and manages “1800” hotlines during each brief to ensure all queries are centrally controlled and resolved in an efficient manner. Post campaign debriefing includes database management and reporting on all queries directed through the hotlines to ensure future campaign success. INTRODUCTION & OVERVIEW 9

INVENTORY MANAGEMENT A key to the success of the long-term partnerships that Premium has established across its client base is a focus on order accuracy, speed to market and the reduction of stock holdings. Premiums proprietary technology platform Premtech™ provides greater visibility addressing global supply chain design and sourcing strategies, transportation planning, and the optimal flow and placement of inventory across the end-to-end supply chain. This is highlighted through not only recording stock holdings by quantity but also by value. Dashboard reports displaying quantity stored and overall value of the stock are available to clearly highlight the non-moving stock over the nominated period. In the majority of cases, reduction of total pallet spaces through inventory management, ongoing analysis and transparency has provided warehousing cost savings in excess of 20%. Supporting the inventory management process is the ability to control access to certain brands and stock in the Premtech™ system hierarchy, allowing brand managers to fully control all marketing collateral under their responsibilities. This online ordering system gives authorised users the ability to manage, at their own convenience, key stock levels and deliver approved supply quantities, which means no “stock-outs” or incorrect order quantities. This allows you to free up working capital and valuable time, obtain stock on demand, optimise life span of stock, and minimise wastage and stock holdings. The system provides full visibility of the process from order status through to delivery via the PremTrack system, giving full transparency for the user. The level of reporting is determined by the needs of the client and nature of the project. Anything is possible. The reporting process can be as regular and detailed as the client requests with daily inventory reporting available, if desired. INTRODUCTION & OVERVIEW 10

INTEGRATED SOLUTIONS ______________________________________________ POINT OF SALE (POS) MANAGEMENT WAREHOUSING & DISTRIBUTION PRINT MANAGEMENT PROMOTIONAL PRODUCTS & CORPORATE MERCHANDISE KITTING & PACKING E BUSINESS INTRODUCTION & OVERVIEW 11

POINT OF SALE (POS) MANAGEMENT & DISTRIBUTION Premium provides Point of Sale and Marketing logistics solutions for some of Australia’s favourite household names, including full visibility of stock holdings, product description, online ordering, procurement services and distribution. We also provide a comprehensive range of product fulfilment services including kitting, competition handling, database administration and online fulfilment. Our Premtech™ management system provides a comprehensive stock library including product description and images to allow your key personnel the ability to manage these essential business tools without taking up valuable office space and, importantly, administrative time. Procurement of stock can be managed by Premium to minimum stock levels assigned to each product line. PRINT MANAGEMENT Our experience and extensive supplier contacts allow us to find the right product – whether it is print, paper, CDs or merchandise – and our buying power means that, along with the convenience and security, the price will also be a pleasant experience. Print management is an intricate process involving detailed specifications that can be confusing. Our knowledge and experience in this area will ensure that costly mistakes are avoided. Our merchandise channel provides an extensive range of corporate apparel and gifts for every occasion. Whether it’s casual or corporate uniforms, trade show premiums, giveaways, gifts or promotional items, Premium has access to hundreds of quality customisable products. From strategy development through to campaign delivery, we combine our unique blend of creative and technical expertise to deliver innovative interactive digital marketing solutions. Premium is able to manage development for any combination of the digital channels including Internet, email, mobile, multimedia and other screen-based media. Our dedicated team provides additional value and benefits to your mail communications through services of design, storage and procurement. The luxury of being able to process client data and generate documents faster will mean you will enjoy both improved speed to market and production cost efficiencies. INTRODUCTION & OVERVIEW 12

PROMOTIONAL PRODUCTS & CORPORATE MERCHANDISE Premium has been supplying quality promotional product solutions to some of Australia's biggest companies for over 20 years. Take advantage of our wealth of experience and ideas to help you optimise your marketing budget and keep your brand fresh in your customers’ minds. Our group is a member of APPA – the Australasian Promotional Products Association – the only professional trade association specifically for the promotional products and promotional marketing industry in the Australasian region. As a member, we have a recognised status within the promotional products industry that assures our clients of the highest quality of products and the creativity to make all your promotions successful. You can browse a selection of our popular promotional products or view the latest promotional gift ideas in our promotional merchandise catalogue. KITTING & PACKING Premium provides comprehensive kitting and packing services that combine automation with hand packaging to assure flexibility and the most cost-effective solutions. Premium is highly skilled in assembling marketing continuity programs, promotional kits, customer loyalty programs, software and videogames, DVDs and Blu Ray discs. Common components include: software, electronic devices and accessories, toys, jewellery, limited edition prints and collectibles, sweepstakes tickets, phone cards, figurines and certificates of authenticity, display stands, mobiles, posters and banners. On-demand production solutions may provide the opportunity for personalisation and customisation, and the elimination of finished goods inventories. We will store your product on site and organise delivery to your customers or direct to store. INTRODUCTION & OVERVIEW 13

WAREHOUSING & DISTRIBUTION Having a strong distribution and warehousing strategy is critical to your success in today’s global environment. Premium’s integrated supply chain solutions can help reduce your inventory levels and logistics costs. Our supply chain integration services allow you to react to rapid changes in the marketplace while minimising your investment risks and operational costs. Premium’s extensive network of dedicated and shared warehousing and distribution operations enable you to fulfil your commitments to your customers – anytime, anywhere. Our strategic warehousing locations, combined with best in class design tools, processes and systems, ensure cost efficient distribution solutions, including: • Inventory management and control • Order processing, inbound and outbound • Cross-docking/flow distribution • Static and dynamic replenishment • Kitting and value added services. Our distribution solutions ensure your products arrive in the “right place, at the right time, and at the right price”. Solutions include: • Order fulfilment, pick and pack by order, SKU, etc. • Retail store distribution • Replenishment and fulfilment programs • Inventory control • Return management and reverse logistics programs. Delivery is monitored by PremTrack™, providing you with the status of shipments from pick-up to end delivery. INTRODUCTION & OVERVIEW 14

E-COMMERCE “E-commerce is an integral part of the way we do business today. From small and mid-size businesses to large enterprises, a successful E-commerce strategy can reduce costs and increase sales.” We offer a host of e-commerce solutions to suit all types of business whether big or small. From our PremTech e-commerce platform for smaller businesses through to our integrated systems for larger organisations we can tailor an e-commerce solution for your business. For our larger enterprise level e-commerce clients our experience is extensive and we have developed many solutions and systems that integrate with Microsoft Dynamics, Microsoft RMS, Sage, SAP and Oracle based products. Premtech’s Software Development Team has helped businesses drive operational and trading improvements with our tailored web solutions without them incurring the cost and distraction of managing large-scale IT infrastructures. Our e-commerce platform makes it easy for you to manage your e-commerce web site, features include: • Easily manage product data including product information, shop pages, images and meta data • Allows different enquiries to be run with multiple parameters on history, requisitions, stock items and orders. • The Premtech e-commerce platform accommodates minimum, maximum and safety stock parameters at SKU level. • Total integration with major Payment Providers such as PayPal, World Pay, SEC PAY, HSBC, ePDQ and Sage Pay allows secure streamlined transactions giving your customers peace of mind. (Please note that an Internet Merchant Account from your bank is also required). • Advanced offline editing / importing of product database via Microsoft Excel spread sheets. • Online daily backup of all product and order data giving you peace of mind. • Full training prior to web site launch and on-going support. Whatever your requirements, our Systems and Development Team has the proven experience, capability and flexibility to tailor a PremTech e-commerce solution for your business INTRODUCTION & OVERVIEW 15

EXPERIENCE & RESOURCES _____________________________________ ENHANCED COST EFFICIENCY CENTRALISED SOLUTION INTRODUCTION & OVERVIEW 16

ENHANCED COST EFFICIENCY Premium’s buying power significantly reduces the cost of printing, consumables, postage and transport, delivering a seamless and cost effective mechanism that minimises risk and maximises savings. This buying power is then amplified when combined with your organisation’s communications. The inclusion of all of your printed materials would greatly increase that buying power and consequent additional cost savings. The use of a carefully selected and appropriate pool of printers will not only deliver the best price, but also the best quality outcome as established relationships and understanding of your brand deepens. Cost savings in areas such as fulfilment, storage and distribution are maximised through consideration of the influence of print specifications on size, weight and quantity throughout the entire process. Premium’s active monitoring of historical monthly and seasonal stock movements will enable your organisation to make cost effective decisions on print quantities. The management of the process through a centralised point ensures that timelines are carefully monitored to produce the best outcome throughout the process – not just the creative, printing and delivery sections. In doing so, it is possible for Premium to ensure sufficient time for economical freight solutions, every time. INTRODUCTION & OVERVIEW 17

CENTRALISED SOLUTION Communication is the key to the efficiency of this management system, and centralising the control of information and product will be the basis of our combined success. Dedicated resources will be allocated to your organisation. This single point of contact will be responsible for the entire process from design to delivery and assume responsibility for the total management of your inventory … not just the print management. Consolidation of procurement and stock management will also be monitored through this central point to minimise wastage and warehousing costs. Remote access into Premium’s inventory management system will be facilitated through our Premtech™ system. This will enable your staff and management to access and monitor inventory levels and movement, and produce reports such as cost breakdown per order and per product, product analysis, and even separate reports within an organisation that provide data pertinent to each division or brand. We pride ourselves on our ability to first understand your business and your needs and then to utilise our core expertise to implement strategies that add value to your business processes. Premium believes the most effective management solution is one that extends beyond the confines of print management – a single solution integrating all channels from concept through to the end delivery. INTRODUCTION & OVERVIEW 18

CONTROLS & COMMUNICATION _________________________________________________ CUSTOMER CONTACT ONLINE MANAGEMENT SYSTEM (OMS) TRACK YOUR PACKAGE INTRODUCTION & OVERVIEW 19

CUSTOMER CONTACT Premium integrates all channels into a single solution. Our multi-channel communication environment provides an integrated, secure online system allowing customers to receive correspondence across all delivery platforms including web, email, fax, voice and traditional print channels.We synchronise communications across all delivery channels, substantially cut down on development time and cost, and enable clients to implement changes quickly and efficiently across a wide channel mix. The skill of our work force means the quality of representation of a brand or company is taken to another level. Whether it is a product sale, a customer service call, the acquisition of a new donor or the conducting of a market research survey, our team bring a level of maturity and expertise to every project. INTRODUCTION & OVERVIEW 20

ONLINE MANAGEMENT SYSTEM (OMS) At the heart of our online capabilities is the Premtech™ system. This proprietary software has been developed over the last 20 years in consultation with our customers to be the most comprehensive and sophisticated product management system available. Adopting World’s Best Practice, the Premtech™ system is flexible and has the scalability to fit your individual business objectives, freeing up valuable management time. Our integrated order management system encompasses these modules: • Product information (descriptions, attributes, locations, quantities) • Inventory availability (ATP) and sourcing • Vendors, purchasing, and receiving • Marketing (catalogues, promotions, pricing) • Customers and prospects • Order entry and customer service (including returns and refunds) • Financial processing (credit cards, billing, payment on account) • Order processing (selection, printing, picking, packing, shipping) • Data analysis and reporting • Financials (accounts payable, accounts receivable, general ledger). Premtech™ applications help companies make better decisions faster, addressing global supply chain design and sourcing strategies, transportation planning, and the optimal flow and placement of inventory across the end-to-end supply chain. INTRODUCTION & OVERVIEW 21

TRACK YOUR PACKAGE Premium’s PremTrack™ freight module provides you with the latest shipment information, in real time, direct to your PC, mobile phone or handheld device. PremTrack™ lets you and your customers track the status of shipments from pick-up to delivery – anytime, anywhere. PremTrack™ PremTrack can track over 20 express shipments at any one time and operates on any email-enabled device, whether it is a PC, tablet or mobile phone. PremTrack™ SMS PremTrack SMS allows mobile phone users to track the progress of single shipments. Simply text us the consignment number or your customer reference number and we'll respond with the status within seconds. INTRODUCTION & OVERVIEW 22