14 MAY 2020 UPDATE PLAYA SAFE STAY UPDATE PLAYA HOTELS & RESORTS OPEN JULY 1 TRUST TOGETHER WHAT TO EXPECT WHAT'S IN A NAME? INDUSTRY UNITES Resort teams are expanding cleaning With the all-inclusive sector often Travel advisors and meeting planners protocols and rethinking the crowded with unfamiliar choices, come together to provide valuable experience from arrival to departure. Playa's long-term partnerships with insight on the needs of tomorrow Countless hours of research, both Hyatt and Hilton bring certainty, with solutions for today. preparation and training are at the confidence and trust. core of Playa Safe Stay. PAGE 4 PAGE 3 PAGE 2 ABOUT PLAYA SAFE STAY Playa Hotels & Resorts announced the Playa Safe Stay initiative on May 4, 2020. In direct response to the COVID-19 Pandemic and elevated guest expectations, Playa Safe Stay focuses on preventive anti-viral measures, reassuring guests with confidence that only Hyatt or Hilton can deliver and bringing key sectors of the travel industry together for solutions. WIDE OPEN SPACES LOOK FOR THE PLAYA SAFE SEAL
PAGE TWO HIGH EXPECTATIONS14 MAY 2020 SOME SPECIFICS... ALEX STADLIN, CHIEF OPERATING OFFICER We continue to review, expand and develop protocols to address certain guest expectations related to anti-viral protocols and cleanliness. Highlights include: Antibacterial gels dispensary stations in all high traffic areas and in guest suites Immediate disinfection of guest luggage upon arrival prior to delivering to the guests' suites Limiting guest queues and guest traffic to observe the highest standards and guidelines of distance and space High traffic areas (such as reception) disinfected twice each hour, at a minimum, or as needed Sanitizing and sealing in-suite amenities (remote controls, glasses, etc.) Rigorous food & beverage protocols developed in conjunction with independent counsel along with the highest standards of the Hyatt and Hilton brands Associate training and strict disinfection protocols upon arrival and prior to team-members starting their workday Strict regulation, monitoring and limited access for local deliveries. All local partners are subject to the same guidelines set for our associates and must be accredited through Playa SAFE STAY. 24-hour medical teams, including physicians, on-call and on-property
14 MAY 2020 PAGE THREE BRANTDRSUYSOTU CAN FAMILIAR HOTEL BRANDS DELIVER CONFIDENCE THE PLAYA Hyatt Hotels Corporation recently DIFFERENCE announced a new Global Care & Cleanliness Commitment that BRUCE WARDINSKI includes an accreditation process by the Global Biorisk Advisory Council CHIEF EXECUTIVE OFFICER (GBAC), at all hotels around the world. Playa's formula for success, or The Playa Difference, is our long-term partnerships with some of the most respected, most trusted, global The commitment to GBAC STAR hotel brands _ Hyatt and Hilton. Accreditation builds on Hyatt’s existing sanitation protocols to add When first-time guests are considering an all-inclusive resort stay, enhanced staff training and support the choices are almost endless and can be intimidating. To resources. Hyatt has also engaged a complicate matters more, most of these choices are properties and cross-functional working group of brands with little to no familiarity. medical experts and industry professionals that will contribute to With Hyatt and Hilton, our guests are assured new standards of both guest and colleague health and cleanliness while enjoying Playa's unmatched experience of all- safety. inclusive, worry-free, luxury. TRUST YOUR CHOICE 60% now put hotel brand familiarity as the most important factor for their next vacation stay. In a first for the hospitality business, Hilton will collaborate with RB, maker of Lysol and Dettol, and consult with Mayo Clinic to develop elevated processes and Team Member training to help Hilton guests enjoy an even cleaner and safer stay from check-in to check-out. Hilton CleanStay with Lysol protection, as the program will be called in North America, will be a rigorous system that incorporates RB’s trusted know-how and scientific approach to cleaning practices and product offerings. Experts from Mayo Clinic’s Infection Prevention and Control team will advise and assist in enhancing Hilton’s cleaning and disinfection protocols.
14 MAY 2020 PAGE FOUR TRAVEL INDUSTRY WORKSHOPS WORKING TOGETHER AS WE CHART TOMORROW CHARTING OUR FUTURE TOGETHER The travel industry is resilient, exploration is part of our DNA, and together we've overcome adversity in the past _ post 9/11 travel and the financial crisis of 2008 readily come to mind. One of our first steps early in the COVID-19 Crisis was to reach out and invite many travel industry executives to participate in a series of workshops. Our first online workshop was held May 6, 2020. While we continue to work through much of what was discussed, below are some key highlights and additional comments from Playa executives. CLEANLINESS THE BUSINESS Employee protocols It must still be fun Cleanings for high-touch areas Keep pool bars open Guest suite protocols Need firm scheduled airlift Food & beverage preparation 24-Hour cancel IS popular ALEX STADLIN KEVIN FROEMMING CHIEF OPERATING CHIEF COMMERCIAL OFFICER OFFICER \"The points raised are key to our success \"It was encouraging to see the word 'fun' and, frankly, much was being done prior as a point that was raised...given what to the COVID-19 Pandemic. Playa's has unfolded in the last 8 weeks. Service From The Heart is legendary and I'm committed to protecting the health Luckily we have the best operations and wellness of our more than 10,000 teams in the business, and some very associates across the Caribbean while talented associates that will deliver the they cater to our guests. Specifically to confidence our guests need and the FUN the points raised: our guests desire. Every associate is provided personal So yes...the pool bars are open and I'm protection equipment and it is now part hoping to share a cocktail with some of of their wardrobe. you in the near future! Sanitation protocols enforced at Regarding the confirmed scheduled employee arrival and departure along airlift, this is THE most critical with constant health monitoring component of the travel industry throughout their shifts. throughout the Caribbean and we, along with destination governments, other The Playa SAFE STAY seal reflects hours suppliers and tour operators, continue to of deep cleanings and thorough antiviral work hand-in-hand with the airlines to protocols throughout the entire resort _ assist and influence the decisions. including high touch areas and guest suites. Our guests will, and must, have Through this entire crisis, we've peace-of-mind to enjoy their stay. continued to see new bookings and I'm convinced the 24-hour cancellation Regarding food & beverage, there will be policy is a deciding factor. As our changes in how we prepare, serve and business returns, this will be more seat our guests. Buffets will no longer be difficult to maintain...but it will remain self-serve, room service as long as possible.\" packaging/delivery adhering to strict protocols and seating redesigned for safe distancing.\"
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