P&O1, Answers Chapter 3

PER SONNEL& ORGANISATIONHOSPITALIT Y PERSONNEL & ORGANISATION FOR THE HOSPITALITY INDUSTRY ELLEN VAN KOOTEN Chapter 3 | Answers | Questions about the chapter 1

Personnel & Organisation for the Hospitality Industry | Part 1Chapter 3 | Answers | Questions about the chapter 1. Organising is the targeted use of people and resources so that goals can be specifically achieved. • Give an example from the kitchen department (chefs): • Using this example from the kitchen, explain what is meant by targeted use, specifically and achieving goals. Multiple answers possible, at the discretion of the teacher. For example: in the kitchen, or example, a schedule can be made on the basis of the mise-en-place list for each part that has to be prepared. The basis is the number of guests expected in the same period. The boss draws up an overview of the work to be carried out, determines the sequence in which the work has to be carried out and estimates the required time per task, per employee. 2. Organising is the targeted use of people and resources so that goals can be specifically achieved. • Give an example from a restaurant (waiting tables): • Using this example from the restaurant, explain what is meant by targeted use, specifically and achieving goals. Multiple answers possible, at the discretion of the teacher. For example, if the goal is to conclude the evening on time when the manager in the restaurant calls last orders at 11.00 p.m., the last employees on duty can say goodbye to the guests and clear up so that the restaurant actually does close at 1.00 a.m. The patio is then empty, all items will be indoors and the last few lights will be turned off. It is time to go home. 3. Organising is the targeted use of people and resources so that goals can be specifically achieved. • Give an example from a hotel, rooms department (housekeepers): • Using this example from hotel rooms, explain what is meant by targeted use, specifically and achieving goals. Multiple answers possible, at the discretion of the teacher. For example, if the goal is to clean the free rooms after guest’s check-out and before check-in time, the housekeepers have to know which rooms (and how many) they can clean. The manager must act if there’s need for a helping hand, so all guest can check-in at communicated time. 4. Explain what an organisational structure is. Organisational structure is the way in which the tasks, responsibilities and authorities are divided (into jobs) within a company, between employees and departments. 5. Explain what a hierarchy is. A hierarchical relationship exists if one member of staff (operations manager/manager/boss) is authorised (by the board/hospitality industry entrepreneur) to issue instructions to other employees (subordinates). 6. What is the difference between an organogram and an organigram? The Van Dale dictionary of the Dutch language refers to the difference between the terms organogram and organigram. or·ga·no·gram (the ~, ~s) 1. a diagrammatic overview of an organisational structure => organigram 2. a medical description of the construction and location of organs or·ga·ni·gram (the ~, ~s) 1. organogram of an organisational structure Both, organogram or organigram, can be used for a diagrammatic overview of the organisational structure. Best if you use the chosen term consistent.Version 1 | 25-10-2018 | [email protected]

Personnel & Organisation for the Hospitality Industry | Part 1 7. Which factors determine the choice of organisational structure within a company? Within a company's organisation, a number of factors determine the organisational structure: • The type of (service) company and the entrepreneur's vision. • The phase the company is in: the pioneer's phase, differentiation phase, integration phase. • Choice between horizontal and vertical division of tasks. • The choice of the type of organisation chart. 8. What is the difference between the structural and periodical organisation of work? Companies are not founded for just one day. People and resources will be deployed within a workable structure which has been set up for the longer term. This is referred to as the structural organisation of work. When periodically organising work, a schedule has to be drawn up in a certain period (day, week, month, year) which clearly shows how the quantity of work is to be distributed. 9. What does delegating mean? Delegating means that the immediate superior assigns certain tasks with corresponding authorities and responsibilities to the subordinate member of staff. This is often misunderstood. In expanding organisations we see that the management becomes overburdened. The management may well be prepared to delegate responsibilities, but not the corresponding authorisations to solve certain problems independently. On the other hand, there are often employees who do want to carry out the tasks, but do not dare accept the final responsibility for doing so. 10. Which roles does a manager have as leader of a team? A member of staff in the job of manager will, for example, project a certain image and have a certain attitude and insight with regard to personality role, the decision-making role, the operational role and/or the information role. The personality role covers the manager's position in his environment, how he transfers his vision to his employees, how he motivates people and involves them in the operations. In the case of the decision-making role, the assumption is that the manager takes the decisions and makes a choice after proper consideration. In the operating role, the assumption is that the manager acts as the organiser, the person who structures the organisation and ultimately controls and rewards. As regards the information role, the manager acts as observer, spokesperson and distributor of information.Version 1 | 25-10-2018 | [email protected]