P&O1, Answers Chapter 7

PER SONNEL& ORGANISATIONHOSPITALIT Y PERSONNEL & ORGANISATION FOR THE HOSPITALITY INDUSTRY ELLEN VAN KOOTEN Chapter 7 | Answers | Questions about the chapter 1

Personnel & Organisation for the Hospitality Industry | Part 1Chapter 7 | Answers | Questions about the chapter 1. What exactly does occupational health mean? Occupational health is inextricably linked to working conditions. 2. Find out what occupational health means at www.arboportaal.nl. At this Dutch website you’ll find information about working safe and healthy. Further: legislation; useful resources; tips; news; more useful websites; and more. The Working Conditions Act [Arbeidsomstandighedenwet or Arbowet] obliges employers to pursue a working conditions policy. This Act contains a large number of regulations for setting up a proper working conditions policy within organisations. It also precisely describes the tasks and possibilities which the employer, the employees, the works council, the occupational health and safety service (provider) and the Inspectorate SZW [Inspectie SZW] (which used to be the Labour Inspectorate) have. The Working Conditions Act, the Working Conditions Decree [Arbobesluit] and the Working Conditions Regulations [Arboregeling] only contain general target-based regulations for good working conditions. These regulations indicate which level of protection companies must offer their employees in order to ensure that they can work safely and healthily. The government wants to facilitate a more effective working conditions policy that improves safety, welfare and health in the workplace. 3. What does the RI&E imply? Every employer is required to draw up a hazard identification and risk assessment (RI&E). This will include all the employment risks and hazards which may occur within the employer’s company and the probabilities of them occurring. The assessment of the most important risks forms the basis for a systematic approach (occupational health management system) of the occupational health policy. An RI&E actually consists of two things: • a list of all employment risks in the company • a plan to implement improvements. 4. Which steps does a hospitality industry entrepreneur have to take for an RI&E? 5. Find out at arboportaal.nl what the Eligibility for Permanent Incapacity Benefit (Restrictions) Act implies. The Eligibility for Permanent Incapacity Benefit (Restrictions) Act [Wet verbetering poortwachter] assesses whether the company is doing enough to prevent incapacity for work and to facilitate reintegration.Version 1 | 25-10-2018 | [email protected]

Personnel & Organisation for the Hospitality Industry | Part 1 6. What is the difference between a prevention officer and a member of the company emergency response team? An employer is obliged to appoint a prevention officer. This person may have a different title, such as resources assistant. This member of staff has to be a linchpin between the board, management, employees, company doctor and possibly the occupational health and safety service. He must also be present in the workplace in order to keep an eye on the safety, welfare and health of the employees. Every hospitality entrepreneur must record in writing how the company emergency response team (CERT) is organised with regard to first aid, resuscitations, firefighting and evacuations at his company, and which measures have been taken in this context. Together these details form the company emergency response team plan, referred to simply as the cert plan. This plan must also be included in the RI&E and coordinated with the nature, size and specific risks of the company. 7. How can you, as an employee, become a member of the company emergency response team in your company? The Working Conditions Decree contains standards about the minimum number of members of the company emergency response team in a company. This is based on the number of employees normally present and other people who were present, such as the guests. In general, it applies that there has to be at least one member of the company emergency response team per 50 employees and guests. The hospitality entrepreneur also has the obligation to ensure that members of the company emergency response team attend refresher courses in good time and continue to meet all the requirements. At any point in time, there must be a sufficient number of members of the company emergency response team present in the company. 8. How does the government monitor compliance with the occupational health guidelines by the entrepreneur? Since 1 January 2007 the aim has been to reduce the supervisory burden for hospitality entrepreneurs . That is why an inspection office for the hospitality industry has been opened. This inspection office coordinates the inspections by all supervisory bodies of the national government in the hospitality industry. The point of departure is that a hospitality business will only receive one regular visit per year from a government inspection service. This does not include incidents, accidents, complaints and the detection of illegal employees. 9. What does the NVWA do exactly? The Inspectorate SZW and the Netherlands Food and Consumer Product Safety Authority [Nederlandse Voedsel- en Warenautoriteit (NVWA)] have agreed that the regular inspections of working conditions and working hours in the hospitality industry will, in the future, be performed by the NVWA, as part of the other inspections of the NVWA. 10. What is the work of the Inspectorate SZW? The Inspectorate SZW checks whether employers and employees are complying with the Working Conditions Act and regulations. The interpretation of this (by employers and employees in a sector or company-oriented health and safety catalogue) serves as a frame of reference in this respect.Version 1 | 25-10-2018 | [email protected]