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CBP Professional Instructor Guide Team Building for Leaders 83 All Rights Reserved, Copyright© International Business Training Association Collective Approach To Success And Failure In a soccer match, when the team wins the game, everyone wins; when the team loses the game, everyone loses. There may be players who may have performed well in a particular game, but their team still lost. Maybe, a particular player scored the winning goal and the team won, but although that player was critical to the success of the team, the entire team gets the glory. This collective approach to success and failure inspires everyone to be their best, not only for themselves, but also for the greater good of the team. It now becomes clear to everyone when someone is under performing, and everyone now feels the responsibility to challenge that individual to do their best. As a result, this burden of motivation is shared among team members and the leader. What are some other benefits of building teams? Document your findings.

CBP Professional Instructor Guide Team Building for Leaders 84 All Rights Reserved, Copyright© International Business Training Association Team Selection Objective 4: Identify the key criteria in team selection and building Describe the team member’s function Willing to commit energy Qualifications & skills Identify training needs Diversity Size Team Selection The Team Member’s Function Establishing the right criteria for team member selection is necessary to ensure that the team can successfully complete their goals and objectives. Selecting wrong or unqualified team members can have disastrous results. Ideally, every team member must be capable of performing job requirements and committed to the success of the team. The following are recommendations for selecting qualified team members: Capability Develop a clear understanding of the job requirements by referring to goals and objectives. Does the candidate possess the academic requirements for the position? Yes/No Does the candidate possess the necessary job skills (personal and technical) for the position? Yes/No Does the candidate possess a work history that demonstrates the desired capabilities and performance? Yes/No Slide Objective To identify the qualities of a team member Lead-in Team selection is one of the most critical parts of team building. Delivery Tip Explain that because teams distribute authority, having the wrong individual in a team can negatively affect the entire team. Stress the dangers of empowering the wrong individual.

CBP Professional Instructor Guide Team Building for Leaders 85 All Rights Reserved, Copyright© International Business Training Association Commitment Communicate, to each candidate, your understanding of the company’s vision and mission. Communicate the team’s mission, goals and objectives, and how success will be measured. Additionally, you should clearly communicate your understanding of teamwork and team dynamics. Answer the following questions when selecting candidates: Does the candidate have a clear understanding of the team’s mission, goals and objectives? Yes/No Does the candidate clearly understand what is required and how success will be measured? Yes/No In your opinion, does the candidate believe in the team’s mission, goals and objectives? Yes/No Is the candidate willing to commit energy and time to achieve team success? Yes/No Is the candidate committed to the teaming process? Yes/No Identifying Training Needs The team selection process may identify excellent candidates who may still require support in different areas. For example, some candidates may require additional training to effectively perform their job function. The Benefits Of Diversity Getting the right combination of capable and committed team members is the responsibility of every team leader. Don’t forget every team leader should do their best to put together a diverse team. Diversity encourages the creativity process, by getting a variety of opinions and solutions for different challenges. Delivery Tip Highlight the point that team members must possess both the capability and commitment.

CBP Professional Instructor Guide Team Building for Leaders 86 All Rights Reserved, Copyright© International Business Training Association Size The team you select will determine if your mission is successful or not. Choose the right people for the right position. Do not be tempted to place individuals in positions as a matter of convenience. Additionally, your team should consist of the ideal number of members to complete the mission. Having too few or too many team members can also have negative effects on the team’s success. Choose the right number of capable and committed team members to accomplish the team’s mission. Delivery Tip Ask students what are some factors that should decide the size of a team. The answers should revolve around the basic constraints of time, cost and quality. For example: What size of a team woud you need to build a four (4) bedroom, two (2) bath, home with a three (3) car garage, in seven days?

CBP Professional Instructor Guide Team Building for Leaders 87 All Rights Reserved, Copyright© International Business Training Association Team Communication Objective 5: Describe the essentials of effective team communication Clearly interpret goals Clearly explain each team member’s function, both as a team member and individual responsibilities Establish time lines and target dates Identify all resources needed to achieve goals, including budgetary constraints Clearly identify how success is measured Diversity Size Team Communication Clearly Interpret Goals A leader may clearly understand the team’s mission, goals and objectives. However, teams are not empowered until their mission has been effectively communicated to them. Leaders need to do more than communicate. This communication needs to be effective. Let us take a look at the communication cycle: The communications cycle SENDERRECEIVERFEEDBACKMESSAGELet’s take a look at the methods of communication that are available to a leader. Slide Objective To identify the essentials of team communication Lead-in Communication is the glue that holds teams together and makes teams function as a cohesive unit. Delivery Tip Explain the importance of feedback in the communication process. Additionally, stress the importance of creating different communication channels, such as meetings, e-mail and memos.

CBP Professional Instructor Guide Team Building for Leaders 88 All Rights Reserved, Copyright© International Business Training Association Methods of communication ReadingWritingSpeakingListeningCommunication is a continuous process that starts at the formation of the team and continues throughout the team’s existence. An effective communication model prevents misunderstandings and ensures all team members have developed synchronized understanding.

CBP Professional Instructor Guide Team Building for Leaders 89 All Rights Reserved, Copyright© International Business Training Association What do you understand by the term, Synchronized Understanding? Synchronized Understanding occurs when all team members have come to the same assumptions, observations and analysis. It is an indication of how successful the methods of communication have been, as used in team communication. The following are some communication barriers that all leaders should be aware of: Assumptions Personal feelings, viewpoints and opinions Non-universal terminology and language Non-facilitative environments Emotions What are some other communication barriers? Document the group’s findings. Delivery Tip Explain that communication barriers prevent or hinder synchronization. Delivery Tip Other examples are multi-cultural teams and teams that may include disabled persons. Discuss as a team, the different types of communication barriers and their effects.

CBP Professional Instructor Guide Team Building for Leaders 90 All Rights Reserved, Copyright© International Business Training Association Motivating Teams Motivating team members is an important role for leaders. Motivation is sometimes overlooked; however, it is very important if teams are to be effective. A system of motivation and encouragement should be developed by every leader. The following are recommendations that motivate and encourage team members: Team members are motivated when they clearly understand what they have to do and what is expected of them. Team members are motivated by personal interaction with the team leader and other team members. Team members should be given the resources to complete their job. Team members should be able to access the necessary training, coaching and mentoring needed to excel in their position. The team and individual members should be rewarded for success. Motivating Teams Objective 6: Give recommendations for creating a motivating team environment Create a learning environment The 4 basic needs of teams Relevancy Autonomy Security Belonging Slide Objective To identify key requirements for keeping team members motivated Lead-in A motivated team exhibits improved performance.

CBP Professional Instructor Guide Team Building for Leaders 91 All Rights Reserved, Copyright© International Business Training Association Creating A Learning Environment – 4 Basic Needs In order to achieve maximum success, a team leader must create an environment that enables the team to function at its best. The team leader must clearly attend to the special needs of the team and never violate these basic needs. Basic Needs The need for relevancy The need for autonomy The need for security The need for belonging Relevancy No one likes to do something that they believe is unimportant. People tend to be goal-oriented and also want to clearly understand the importance of achieving specific goals and the role they play in the big picture. An effective leader sets clear, achievable goals and objectives, and provides the criteria for achieving and measuring success. Additionally, the leader clearly explains and continuously points team members to the relevancy of the team and its functions in the big picture of the corporation. The following are some of the benefits of meeting this basic need: Reduces wasted time as the team knows exactly what is required of them and is able to focus on accomplishing their clear goals and objectives. Create a clear way to measure and evaluate performance. Keeps the team on track. What Can A Leader Do To Promote Relevancy? Clearly state what is expected of the team as defined by goals and objectives. Clearly identify the resources that are needed to achieve success. Clearly state the criteria for measuring success. Delivery Tip Explain to students that if any one of these basic needs are missing or compromised, the learning environment becomes ineffective. Delivery Tip Ask students what are some negative things leaders do that make tasks seem irrelevant.

CBP Professional Instructor Guide Team Building for Leaders 92 All Rights Reserved, Copyright© International Business Training Association Autonomy One of the exciting things about teams is its ability to empower and involve members in the decision making process. Team members have a basic need to explore, act independently, and be self directing and self governing. The following are some of the benefits of meeting this basic need: Team members assume responsibility and ownership for assigned goals. Team members develop their individual skills. Team members explore more and search out the best solutions. Team members interact in a more positive manner. What Can Leaders Do To Promote Autonomy? Treat team members as professional colleagues. Allow team members to suggest solutions and ideas without criticism. Empower team members to make decisions. Allow team members to act as a team leader for various projects. Encourage team members to be autonomous. Security Team members are able to explore and grow to their full potential in an environment that is free from threat. Every individual has a basic need for security; a lack of security can impede the team’s progress. If team members feel rejected by the team leader or various other team members, their concerns about their self image and insecurity can distract them from their assigned goals. The following are some of the benefits of meeting this basic need: Team members get more involved. Promotes a healthy climate for learning. Encourages creativity. Team members interact in a more positive manner. Delivery Tip Ask students for some of the things leaders do that do not promote autonomy. Delivery Tip Ask students for some of the things leaders do that create a threatening environment.

CBP Professional Instructor Guide Team Building for Leaders 93 All Rights Reserved, Copyright© International Business Training Association What Can Leaders Do To Promote Security? Interact with team members as a supportive peer who acts as a leader, not as a dictator. Encourage team involvement. Clearly state goals and objectives. Remove any threatening element from the team’s environment. Belonging Team members feel that they are a part of something; they do not feel isolated within an organization. This feeling of acceptance goes a long way in improving morale and fostering creativity. The need for belonging is a fundamental need of individuals. Teams compliment this need by providing an environment that adds relevancy, belonging, security, and autonomy. The following are some of the benefits of meeting this basic need: Team members enjoy working in the team. Team members become more committed. Promotes team cohesiveness. What Can Leaders Do To Promote Belonging? Have team members spend time together, apart from work. Reinforce and support each team member. Promote team cohesiveness. Creating a climate that encourages learning is critical to the success of any team leader. By meeting these four basic needs, team members will become more effective and empowered to accomplish team goals and objectives. Delivery Tip Ask students for some of the things leaders do that do not promote belonging.

CBP Professional Instructor Guide Team Building for Leaders 94 All Rights Reserved, Copyright© International Business Training Association Coaching Teams Objective 7: Define the concept of coaching Coaching defined Develop a coaching process Be supportive A continuous process Coaching Teams Definition of Coaching Coaching is a continuous relationship designed to help team members clearly define their values, goals and objectives, and assist them in overcoming obstacles that stand in the way of success The goal of . coaching is to assist team members in determining action. A coach is a success partner who is committed to developing and helping team members accomplish their goals and objectives. Effective coaches are able to do the following: Assist team members in clarifying values, goals and objectives Keep team members focused on the big picture Assist team members in articulating their action plan by: oEncouraging team members to discover themselves oEncouraging team member creativity and strategy Acts as accountability figures Good leaders are able to generate an environment consistent with the action needed. They are able to bridge the gap between the day to day work and the contribution of that work to the bigger picture .Slide Objective To introduce the concept of coaching Lead-in Have you ever wanted to talk with someone when facing a difficult decision? Delivery Tip Explain that it is important that a coach should also be a trust partner. A team member must be comfortable sharing ideas with the coach, despite how foolish the idea or question may seem.

CBP Professional Instructor Guide Team Building for Leaders 95 All Rights Reserved, Copyright© International Business Training Association Developing A Coaching Process Through the process of coaching, team members improve learning and performance. Coaching accelerates the decision making process, by providing continuous support and advice, enabling the team member to determine action in a rapid timeframe. Coaching creates a safe environment for team members to discuss issues, challenges, concerns, perceptions, and strategies. The effective leader becomes a success partner who is committed to the success of his or her team members.Coaching teams can build relationships, trust, and encourage collaboration among team members. The following are some of the benefits of coaching: Creates a safe environment for collaboration and discussions Generates an atmosphere of creativity and thinking Enables team members to respond more effectively to change Speeds up action and the decision making process Inspires team members Aligns team members with team values, goals and objectives Creates a feeling of fulfillment and purpose among team members What are some of the other benefits of coaching as a leader? Document your findings. Delivery Tip Ensure that students document their finding for future use.

CBP Professional Instructor Guide Team Building for Leaders 96 All Rights Reserved, Copyright© International Business Training Association Develop A Coaching Process As A Leader Coaching should be natural and supportive, and should encourage self determination. Team members should be allowed to develop their potential with the guidance of a successful relationship. The goal of coaching is to allow the team member to determine their course of action with a supportive relationship. The coach should seldom impose or determine the action for the team member. The coach should assist the team member, through the coaching process, to achieve results and remain focused and well organized in attaining targets. As a leader, you may follow this guideline with your team members to assist them in determining action. Where And Who Do You Want To Be? Develop, with team members, an understanding of the team’s mission, values and the team members’ assigned goals and objectives. Where and who do you want to be? Why is it important? Why are you on the team? Why does your job matter in the bigger picture? Who must you be to achieve results? Delivery Tip Explain that the following questions are general guidelines that the coaching process seeks to clarify.

CBP Professional Instructor Guide Team Building for Leaders 97 All Rights Reserved, Copyright© International Business Training Association What Action Do You Take To Get There? What must you do? What resources are needed? Does action promote or contradict your values? Are there any obstacles? What are your actions? What are your timing factors? Are You In Alignment? Are you accomplishing your mission, goals and objectives? Are you aligned with your organizational values? Have you lost focus in any area? What are you doing well? Provide recognition and reward when appropriate. Delivery Tip Highlight the effectiveness of a coach keeping team members in alignment.

CBP Professional Instructor Guide Team Building for Leaders 98 All Rights Reserved, Copyright© International Business Training Association What Changes Need To Be Done To Stay In Alignment? What changes and adjustments are needed to align actions to the team’s mission, values, goals and objectives? Recommend any needed adjustments. Be Supportive Act as a source of encouragement, motivation, and inspiration. Provide assistance, and let the team member know that you are there to help and support. Encourage ideas and thinking in a non-critical manner. A Continuous Process Remember, coaching is an ongoing relationship, and you will have to continuously interact with team members if you are to be successful as a coach. Delivery Tip Explain that coaching is not a one time process, but a continuous process focused on success.

CBP Professional Instructor Guide Team Building for Leaders 99 All Rights Reserved, Copyright© International Business Training Association Summary Teams empower leaders and turn visions into reality. Teams have shared goals and objectives. Teams are a functional classification of individuals whereas groups are an administrative classification of individuals. Team leaders are responsible to provide a mission, goals and objectives. Team leaders must also build and motivate teams, and also provide accountability. Teams provide accountability, ownership, authority, and acceptance. Selecting the right team members is one of the most important components of team building. Team communication is a continuous process that involves feedback from followers. Team leaders use various forms of communication such as writing, speaking, listening and reading. A motivational environment is one that is supporting by acknowledging the four basic needs of team members, which are relevancy, autonomy, security and belonging. Coaching is a continuous relationship used to assist team members in determining action. Tips Summarize the module by signposting the main points listed on the page. Reinforce module objectives by reviewing key points. Avoid student questions during the summary and the temptation of introducing new points in the summary.

CBP Professional Instructor Guide Team Building for Leaders 100 All Rights Reserved, Copyright© International Business Training Association Notes

CBP Professional Instructor Guide Motivation 101 All Rights Reserved, Copyright© International Business Training Association Module 6: Motivation ObjectivesUpon completion of this module, you will be able to do the following. 1. Define motivation. 2. Identify the basic needs and desires of team members. 3. Discuss recommendations that will encourage performance. 4. Define and classify team morale. 5. Explain what leaders can do to improve morale. 6. Recommend strategies for building loyalty in teams. Introduction Great leaders throughout history have had the ability to inspire people to follow them, even in difficult times. Effective leaders are able to see beyond obstacles and motivate followers to pursue a shared vision. In this module, we will discuss team morale and motivation. We will also recommend strategies that can create a motivating environment. We will see that a leader has many tools at his or her disposal to motivate and inspire team members. Objective Focus The objectives in this module are concentrated on developing team motivation and building loyalty. Carefully read and highlight each objective. Remind students that at the end of the Module, they will have covered all the objectives. Delivery Tip Explain that motivation cannot be overlooked in leadership. Motivation creates drive and passion in followers.

CBP Professional Instructor Guide Motivation 102 All Rights Reserved, Copyright© International Business Training Association Team Motivation Objective 1: Define motivation Move to action Motivation The CBP Leadership course would not be complete without discussing the topic of motivation. Effective leaders are able to motivate and inspire followers to perform, even in difficult situations. Motivation Defined Motivation is the ability to persuade either yourself or another individual to move to action to achieve a specific goal. Move to Action To motivate means to move to action. Every leader puts great emphasis on stimulating performance from their team members. However, people may be motivated by different things; for example, to be an effective motivator, you must develop the ability to connect the desired action to an individual’s personal desires and goals. Some people are motivated by money, while others may be motivated by recognition. An effective leader knows each member of their team and is able to adapt his or her motivational style to stimulate action based on the individual follower. Slide Objective To define motivation Lead-in Motivation is successful when it moves people to action. Delivery Tip Ask students to think of a task they had to do, where there was no motivation. Explain that motivation is individual specific.

CBP Professional Instructor Guide Motivation 103 All Rights Reserved, Copyright© International Business Training Association Desires and Needs Objective 2: Identify the basic needs and desires of team members What do people want? Achievement Recognition Challenge Responsibility Growth and development Desires and Needs Determining what team members want from their jobs is an important aspect of motivation and maintaining positive team morale. The following factors increase job satisfaction and motivate teams to perform: Achievement Achievement is a sense of accomplishment or successful closure of a task or activity. By setting clear attainable goals, leaders give team members opportunities to experience a sense of accomplishment, thereby promoting achievement. Recognition Recognition is the acknowledgment of an individual's or group’s efforts, accomplishments, or contributions. Effective leaders provide adequate recognition of team members’ efforts. Challenge We have all experienced the joy of doing something challenging; however, once we have then mastered this challenging task, we tend to lose interest. Almost all team members would express a desire to do something challenging. Slide Objective To highlight team members’ desires and needs Lead-in If you can find out what someone wants, you can successfully motivate that individual.

CBP Professional Instructor Guide Motivation 104 All Rights Reserved, Copyright© International Business Training Association Responsibility Research has shown that job satisfaction increases when individuals feel responsible and accountable for their own work. Growth and Development All team members have a desire to grow and develop, both personally and professionally, on the job. When these opportunities are not available, team members gradually become less motivated. Identify some other needs and desires of individuals. Delivery Tip Ask students to explain what is important to them on their jobs.

CBP Professional Instructor Guide Motivation 105 All Rights Reserved, Copyright© International Business Training Association What do people want from a job?RecognitionAchievementPromotionChallengeCompensationSecurityBenefitsBelongingPersonalDevelopment

CBP Professional Instructor Guide Motivation 106 All Rights Reserved, Copyright© International Business Training Association Encouraging Performance Objective 3: Discuss recommendations that will encourage performance Know what encourages Know what discourages Encouraging Performance Remove any vagueness from work, by setting clear, attainable goals. Demonstrate your confidence that team members are both academically and emotionally capable of completing goals. Act as the intermediary between your team and upper management. This allows you to ensure all information is communicated to your team in an appropriate manner. Additionally, this allows you to soften any criticism that your team may face, by turning criticism into motivational opportunities. What Are Some Mistakes That Leaders Can Make That Discourage Performance? Treating team members as employees and not as part of a team. Telling employees what to do and not involving them in the decision making process. Not providing adequate resources to complete the assigned goals. Slide Objective To discuss what promotes or hinders performance Lead-in Let’s take a look at a couple recommendations.

CBP Professional Instructor Guide Motivation 107 All Rights Reserved, Copyright© International Business Training Association What are some additional things that a leader can do to improve performance? What are some things that can discourage performance?

CBP Professional Instructor Guide Motivation 108 All Rights Reserved, Copyright© International Business Training Association Morale Objective 4: Define and classify team morale Low morale Personal problems Job-related problems Morale Morale is the state of the psychological readiness of a person or team, as exhibited by confidence, cheerfulness, discipline, and willingness to perform assigned tasks. Throughout the existence of a team, there may be times when either team or an individual morale may be low. A leader has to cautiously observe the morale of the team and quickly address any situation resulting in low morale throughout the team or with an individual team member. There are two basic classifications of problems that result in low morale? Personal problems Job-related problems Examples of personal problems that cause low morale are: Marital problems Sickness Death in the family Examples of job-related problems that cause low morale are: Unattainable goals Lack of relevancy Lack of security Lack of autonomy Lack of belonging Partiality in the workplace Broken trust by leadership Slide Objective To list the causes of low morale Lead-in Discuss how morale is a common problem in the workplace. Delivery Tip Explain that leaders cannot always control the causes of low morale, but can focus on encouragement where low morale exists.

CBP Professional Instructor Guide Motivation 109 All Rights Reserved, Copyright© International Business Training Association What are some other examples of personal problems that cause low morale? What are some other examples of job-related problems that cause low morale?

CBP Professional Instructor Guide Motivation 110 All Rights Reserved, Copyright© International Business Training Association Improving Morale Objective 5: Explain what leaders can do to improve morale Create an environment for motivation Improving Morale Create an environment for motivation As a leader, your responsibility is to create an environment for motivation and to protect this environment by removing any distractive or negative element. It is clear that although a leader may provide the climate and incentives to foster motivation, it is something that is achieved by the individual. This demonstrates the personal nature of motivation and that a leader must be dynamic in his or her approach by meeting team members’ individual desires. The following are some suggestions to keep team members motivated and improve morale: Build support relationships with team members, using a coaching model. Keep team members focused on goals and the bigger picture. Dynamically provide incentives to match team members’ personal goals. Continuously listen to team members express their hopes, concerns, and challenges. Recognize achievements. Remove distractive and negative elements to the team success, even if that element is a team member. Continuously affirm team members and their role in the team. Respect and acknowledge the relevancy of team member’s personal desires, issues and challenges. Create job and non job-related opportunities for team bonding. Slide Objective To identify ways of improving morale Lead-in Creating an environment for motivation is critical. Delivery Tip Explain that as a leader, you may be effective in removing negative and distracting elements from the workplace. However, personal related causes of low morale are more difficult to handle.

CBP Professional Instructor Guide Motivation 111 All Rights Reserved, Copyright© International Business Training Association What are some additional things that motivate and improve morale?

CBP Professional Instructor Guide Motivation 112 All Rights Reserved, Copyright© International Business Training Association Building Loyalty in Teams Objective 6: Recommend strategies for building loyalty in teams Provide equal-like compensation and benefits Recognition and acknowledgement Create a culture of ownership Fun and play Create a learning environment Building loyalty in teams Loyalty Loyalty is a feeling or attitude of devoted attachment and affection to an individual, group, organization or task. Companies place great emphasis on building customer loyalty but seldom place emphasis on building employee loyalty. Companies that recognize the importance of developing employee loyalty programs reap the benefits of increased productivity, lower training costs and happier employees. Strategies For Building Loyalty in Teams 1. Provide equitable compensation and benefits. Employees frequently express dissatisfaction in companies that make huge profits, but still do not pay adequate salaries and do not provide appropriate benefits to employees. All employees and team members should be able to access a compensation package that is fair. People are loyal to companies that are fair and that they can trust, even though, at times, the compensation packages may not be ideal. Slide Objective To identify key points in building team loyalty Lead-in Loyal teams tend to be more productive. Delivery Tip Explain that team members may be willing or committed but not loyal. Explain the difference between commitment and loyalty.

CBP Professional Instructor Guide Motivation 113 All Rights Reserved, Copyright© International Business Training Association 2. Provide recognition and acknowledgment. It is said that everyone notices the bad things we do, and no one notices the good things that we do. Companies who constantly recognize and acknowledge achievements develop loyal employees. It is very important that leaders let team members and employees know that they are doing a good job, when appropriate. People are naturally drawn and attached to individuals that affirm and acknowledge their success and encourage them in their failures. 3. Create a culture of ownership. Employees who see themselves as stakeholders in a company are committed and loyal to the success of the company. Creating ownership opportunities, where an employee is able to feel that he or she owns a project, fosters loyalty. Ownership can also be created by developing an Employee Share Option Plan (ESOP) where employees become shareholders in the company. Ownership creates a natural attachment, where the employee sees the company as their property and will loyally defend it. 4. Create opportunities for having fun and play. Work does not have to be a strict routine. People who have fun enjoy their jobs and are more loyal and give extra effort. A fun atmosphere does not necessarily mean low performance. On the contrary, people who have fun at work often perform better than people who see work as a matter of duty or routine. 5. Create a learning environment. Employees want to learn something new everyday. Many employees move on to new jobs because they complain of routine and not learning anything new. Employees should be exposed to training and skills development, and should be given opportunities to use the skills gained. Additionally, companies can only benefit by having better equipped and trained employees. What are some additional things that leaders can do to build loyalty in teams?

CBP Professional Instructor Guide Motivation 114 All Rights Reserved, Copyright© International Business Training Association SummaryMotivation is the ability to persuade an individual to move to action. Team members have basic needs and desires, such as achievement and compensation. Leaders should make great effort to employ all means to encourage team members to perform. Morale is the state of the psychological readiness of an individual or team. Low morale can result from personal or job-related problems. Loyalty is a feeling or an attitude of devotion. Loyalty can be fostered by using appropriate strategies, such as recognition and acknowledgement. Tips Summarize the module by signposting the main points listed on the page. Reinforce module objectives by reviewing key points. Summarize the entire course by highlighting what students have learned during the program. Delivery Tip Remind students that the CBP Leadership certification exam is based upon the objectives that they have covered in this course. Students can gain an international certification from the International Business Training Association.

CBP Professional Instructor Guide Motivation 115 All Rights Reserved, Copyright© International Business Training Association Notes