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CBP Professional Instructor Guide Team Building for Leaders Collective Approach To Success And Failure In a soccer match, when the team wins the game, everyone wins; when the team loses the game, everyone loses. There may be players who may have performed well in a particular game, but their team still lost. Maybe, a particular player scored the winning goal and the team won, but although that player was critical to the success of the team, the entire team gets the glory. This collective approach to success and failure inspires everyone to be their best, not only for themselves, but also for the greater good of the team. It now becomes clear to everyone when someone is under performing, and everyone now feels the responsibility to challenge that individual to do their best. As a result, this burden of motivation is shared among team members and the leader. What are some other benefits of building teams? Document your findings. All Rights Reserved, Copyright© International Business Training Association 83

CBP Professional Instructor Guide Team Building for Leaders Slide Objective Team Selection To identify the qualities of a Objective 4: Identify the key criteria in team team member selection and building Lead-in  Describe the team member’s function Team selection  Willing to commit energy is one of the  Qualifications & skills most critical  Identify training needs parts of team  Diversity building.  Size Team Selection Delivery Tip The Team Member’s Function Explain that because teams Establishing the right criteria for team member selection is necessary to distribute ensure that the team can successfully complete their goals and objectives. authority, Selecting wrong or unqualified team members can have disastrous results. having the Ideally, every team member must be capable of performing job requirements wrong and committed to the success of the team. individual in a team can The following are recommendations for selecting qualified team members: negatively affect the entire Capability team. Develop a clear understanding of the job requirements by referring to Stress the goals and objectives. dangers of empowering Does the candidate possess the academic requirements Yes/No the wrong for the position? individual. Does the candidate possess the necessary job skills Yes/No (personal and technical) for the position? Does the candidate possess a work history that Yes/No demonstrates the desired capabilities and performance? All Rights Reserved, Copyright© International Business Training Association 84

CBP Professional Instructor Guide Team Building for Leaders Commitment Delivery Tip Communicate, to each candidate, your understanding of the company’s Highlight the point vision and mission. Communicate the team’s mission, goals and objectives, that team members must and how success will be measured. Additionally, you should clearly possess both the capability and communicate your understanding of teamwork and team dynamics. commitment. Answer the following questions when selecting candidates: Yes/No Does the candidate have a clear understanding of the team’s Yes/No mission, goals and objectives? Yes/No Does the candidate clearly understand what is required and Yes/No how success will be measured? Yes/No In your opinion, does the candidate believe in the team’s mission, goals and objectives? Is the candidate willing to commit energy and time to achieve team success? Is the candidate committed to the teaming process? Identifying Training Needs The team selection process may identify excellent candidates who may still require support in different areas. For example, some candidates may require additional training to effectively perform their job function. The Benefits Of Diversity Getting the right combination of capable and committed team members is the responsibility of every team leader. Don’t forget every team leader should do their best to put together a diverse team. Diversity encourages the creativity process, by getting a variety of opinions and solutions for different challenges. All Rights Reserved, Copyright© International Business Training Association 85

CBP Professional Instructor Guide Team Building for Leaders Size Delivery Tip The team you select will determine if your mission is successful or not. Ask students what Choose the right people for the right position. Do not be tempted to are some factors place individuals in positions as a matter of convenience. Additionally, that should decide your team should consist of the ideal number of members to complete the size of a team. the mission. Having too few or too many team members can also have negative effects on the team’s success. The answers should revolve Choose the right number of capable and committed team members to around the basic accomplish the team’s mission. constraints of time, cost and quality. For example: What size of a team woud you need to build a four (4) bedroom, two (2) bath, home with a three (3) car garage, in seven days? All Rights Reserved, Copyright© International Business Training Association 86

CBP Professional Instructor Guide Team Building for Leaders Slide Objective Team Communication To identify the essentials of Objective 5: Describe the essentials of team effective team communication communication  Clearly interpret goals Lead-in  Clearly explain each team member’s function, both Communication is the glue that as a team member and individual responsibilities holds teams  Establish time lines and target dates together and  Identify all resources needed to achieve goals, makes teams function as a including budgetary constraints cohesive unit.  Clearly identify how success is measured  Diversity  Size Team Communication Clearly Interpret Goals Delivery Tip A leader may clearly understand the team’s mission, goals and Explain the objectives. However, teams are not empowered until their mission has importance of been effectively communicated to them. Leaders need to do more than feedback in the communicate. This communication needs to be effective. communication process. Let us take a look at the communication cycle: Additionally, The communications cycle stress the importance of MESSAGE creating different communication SENDER RECEIVER channels, such as meetings, e-mail and memos. FEEDBACK Let’s take a look at the methods of communication that are available to a leader. All Rights Reserved, Copyright© International Business Training Association 87

CBP Professional Instructor Guide Team Building for Leaders Methods of communication Reading Writing Speaking Listening Communication is a continuous process that starts at the formation of the team and continues throughout the team’s existence. An effective communication model prevents misunderstandings and ensures all team members have developed synchronized understanding. All Rights Reserved, Copyright© International Business Training Association 88

CBP Professional Instructor Guide Team Building for Leaders What do you understand by the term, Synchronized Understanding? Delivery Tip Synchronized Understanding occurs when all team members have come Explain that to the same assumptions, observations and analysis. It is an indication communication of how successful the methods of communication have been, as used in barriers prevent or team communication. hinder synchronization. The following are some communication barriers that all leaders should be aware of:  Assumptions  Personal feelings, viewpoints and opinions  Non-universal terminology and language  Non-facilitative environments  Emotions What are some other communication barriers? Document the group’s findings. Delivery Tip Other examples are multi-cultural teams and teams that may include disabled persons. Discuss as a team, the different types of communication barriers and their effects. All Rights Reserved, Copyright© International Business Training Association 89

CBP Professional Instructor Guide Team Building for Leaders Slide Objective Motivating Teams To identify key requirements for Objective 6: Give recommendations for keeping team creating a motivating team environment members motivated  Create a learning environment  The 4 basic needs of teams Lead-in  Relevancy A motivated  Autonomy team exhibits  Security improved  Belonging performance. Motivating Teams Motivating team members is an important role for leaders. Motivation is sometimes overlooked; however, it is very important if teams are to be effective. A system of motivation and encouragement should be developed by every leader. The following are recommendations that motivate and encourage team members:  Team members are motivated when they clearly understand what they have to do and what is expected of them.  Team members are motivated by personal interaction with the team leader and other team members.  Team members should be given the resources to complete their job.  Team members should be able to access the necessary training, coaching and mentoring needed to excel in their position.  The team and individual members should be rewarded for success. All Rights Reserved, Copyright© International Business Training Association 90

CBP Professional Instructor Guide Team Building for Leaders Creating A Learning Environment – 4 Basic Needs Delivery Tip In order to achieve maximum success, a team leader must create an Explain to environment that enables the team to function at its best. The team students that if leader must clearly attend to the special needs of the team and never any one of these violate these basic needs. basic needs are missing or Basic Needs compromised, the learning  The need for relevancy environment  The need for autonomy becomes  The need for security ineffective.  The need for belonging Relevancy Delivery Tip No one likes to do something that they believe is unimportant. People Ask students what tend to be goal-oriented and also want to clearly understand the are some importance of achieving specific goals and the role they play in the big negative things picture. An effective leader sets clear, achievable goals and objectives, leaders do that and provides the criteria for achieving and measuring success. make tasks seem Additionally, the leader clearly explains and continuously points team irrelevant. members to the relevancy of the team and its functions in the big picture of the corporation. The following are some of the benefits of meeting this basic need:  Reduces wasted time as the team knows exactly what is required of them and is able to focus on accomplishing their clear goals and objectives.  Create a clear way to measure and evaluate performance.  Keeps the team on track. What Can A Leader Do To Promote Relevancy?  Clearly state what is expected of the team as defined by goals and objectives.  Clearly identify the resources that are needed to achieve success.  Clearly state the criteria for measuring success. All Rights Reserved, Copyright© International Business Training Association 91

CBP Professional Instructor Guide Team Building for Leaders Autonomy Delivery Tip One of the exciting things about teams is its ability to empower and Ask students for involve members in the decision making process. Team members have some of the things a basic need to explore, act independently, and be self directing and self leaders do that do governing. not promote autonomy. The following are some of the benefits of meeting this basic need:  Team members assume responsibility and ownership for assigned goals.  Team members develop their individual skills.  Team members explore more and search out the best solutions.  Team members interact in a more positive manner. What Can Leaders Do To Promote Autonomy?  Treat team members as professional colleagues.  Allow team members to suggest solutions and ideas without criticism.  Empower team members to make decisions.  Allow team members to act as a team leader for various projects.  Encourage team members to be autonomous. Security Delivery Tip Team members are able to explore and grow to their full potential in an Ask students for environment that is free from threat. Every individual has a basic need some of the things for security; a lack of security can impede the team’s progress. If team leaders do that members feel rejected by the team leader or various other team create a members, their concerns about their self image and insecurity can threatening distract them from their assigned goals. environment. The following are some of the benefits of meeting this basic need:  Team members get more involved.  Promotes a healthy climate for learning.  Encourages creativity.  Team members interact in a more positive manner. All Rights Reserved, Copyright© International Business Training Association 92

CBP Professional Instructor Guide Team Building for Leaders What Can Leaders Do To Promote Security?  Interact with team members as a supportive peer who acts as a leader, not as a dictator.  Encourage team involvement.  Clearly state goals and objectives.  Remove any threatening element from the team’s environment. Belonging Delivery Tip Team members feel that they are a part of something; they do not feel Ask students for isolated within an organization. This feeling of acceptance goes a long some of the things way in improving morale and fostering creativity. The need for leaders do that do belonging is a fundamental need of individuals. Teams compliment this not promote need by providing an environment that adds relevancy, belonging, belonging. security, and autonomy. The following are some of the benefits of meeting this basic need:  Team members enjoy working in the team.  Team members become more committed.  Promotes team cohesiveness. What Can Leaders Do To Promote Belonging?  Have team members spend time together, apart from work.  Reinforce and support each team member.  Promote team cohesiveness. Creating a climate that encourages learning is critical to the success of any team leader. By meeting these four basic needs, team members will become more effective and empowered to accomplish team goals and objectives. All Rights Reserved, Copyright© International Business Training Association 93

CBP Professional Instructor Guide Team Building for Leaders Slide Objective Coaching Teams To introduce the concept of Objective 7: Define the concept of coaching coaching Lead-in  Coaching defined Have you ever  Develop a coaching process wanted to talk  Be supportive with someone  A continuous process when facing a difficult decision? Coaching Teams Delivery Tip Definition of Coaching Explain that it is important that a Coaching is a continuous relationship designed to help team members coach should also clearly define their values, goals and objectives, and assist them in be a trust partner. overcoming obstacles that stand in the way of success. The goal of coaching is to assist team members in determining action. A team member must be A coach is a success partner who is committed to developing and comfortable helping team members accomplish their goals and objectives. sharing ideas with the coach, despite Effective coaches are able to do the following: how foolish the idea or question  Assist team members in clarifying values, goals and objectives may seem.  Keep team members focused on the big picture  Assist team members in articulating their action plan by: o Encouraging team members to discover themselves o Encouraging team member creativity and strategy  Acts as accountability figures Good leaders are able to generate an environment consistent with the action needed. They are able to bridge the gap between the day to day work and the contribution of that work to the bigger picture. All Rights Reserved, Copyright© International Business Training Association 94

CBP Professional Instructor Guide Team Building for Leaders Developing A Coaching Process Through the process of coaching, team members improve learning and performance. Coaching accelerates the decision making process, by providing continuous support and advice, enabling the team member to determine action in a rapid timeframe. Coaching creates a safe environment for team members to discuss issues, challenges, concerns, perceptions, and strategies. The effective leader becomes a success partner who is committed to the success of his or her team members. Coaching teams can build relationships, trust, and encourage collaboration among team members. The following are some of the benefits of coaching:  Creates a safe environment for collaboration and discussions  Generates an atmosphere of creativity and thinking  Enables team members to respond more effectively to change  Speeds up action and the decision making process  Inspires team members  Aligns team members with team values, goals and objectives  Creates a feeling of fulfillment and purpose among team members What are some of the other benefits of coaching as a leader? Document your findings. Delivery Tip Ensure that students document their finding for future use. All Rights Reserved, Copyright© International Business Training Association 95

CBP Professional Instructor Guide Team Building for Leaders Develop A Coaching Process As A Leader Delivery Tip Coaching should be natural and supportive, and should encourage self Explain that the determination. Team members should be allowed to develop their following potential with the guidance of a successful relationship. The goal of questions are coaching is to allow the team member to determine their course of general guidelines action with a supportive relationship. The coach should seldom impose that the coaching or determine the action for the team member. process seeks to clarify. The coach should assist the team member, through the coaching process, to achieve results and remain focused and well organized in attaining targets. As a leader, you may follow this guideline with your team members to assist them in determining action. Where And Who Do You Want To Be? Develop, with team members, an understanding of the team’s mission, values and the team members’ assigned goals and objectives. Where and who do you want to be? Why is it important? Why are you on the team? Why does your job matter in the bigger picture? Who must you be to achieve results? All Rights Reserved, Copyright© International Business Training Association 96

CBP Professional Instructor Guide Team Building for Leaders What Action Do You Take To Get There? What must you do? What resources are needed? Does action promote or contradict your values? Are there any obstacles? What are your actions? What are your timing factors? Are You In Alignment? Delivery Tip Are you accomplishing your mission, goals and objectives? Are you Highlight the aligned with your organizational values? Have you lost focus in any effectiveness of a area? What are you doing well? Provide recognition and reward when coach keeping appropriate. team members in alignment. All Rights Reserved, Copyright© International Business Training Association 97

CBP Professional Instructor Guide Team Building for Leaders What Changes Need To Be Done To Stay In Alignment? What changes and adjustments are needed to align actions to the team’s mission, values, goals and objectives? Recommend any needed adjustments. Be Supportive Act as a source of encouragement, motivation, and inspiration. Provide assistance, and let the team member know that you are there to help and support. Encourage ideas and thinking in a non-critical manner. Delivery Tip A Continuous Process Explain that coaching is not Remember, coaching is an ongoing relationship, and you will have to a one time continuously interact with team members if you are to be successful as process, but a a coach. continuous process focused on success. All Rights Reserved, Copyright© International Business Training Association 98

CBP Professional Instructor Guide Team Building for Leaders Summary Tips  Teams empower leaders and turn visions into reality. Teams have Summarize the shared goals and objectives. module by signposting the  Teams are a functional classification of individuals whereas groups are main points an administrative classification of individuals. listed on the page.  Team leaders are responsible to provide a mission, goals and objectives. Team leaders must also build and motivate teams, and also Reinforce provide accountability. module objectives by  Teams provide accountability, ownership, authority, and acceptance. reviewing key points.  Selecting the right team members is one of the most important components of team building. Avoid student questions  Team communication is a continuous process that involves feedback during the from followers. Team leaders use various forms of communication summary and such as writing, speaking, listening and reading. the temptation of introducing  A motivational environment is one that is supporting by new points in acknowledging the four basic needs of team members, which are the summary. relevancy, autonomy, security and belonging.  Coaching is a continuous relationship used to assist team members in determining action. All Rights Reserved, Copyright© International Business Training Association 99

CBP Professional Instructor Guide Team Building for Leaders Notes All Rights Reserved, Copyright© International Business Training Association 100

CBP Professional Instructor Guide Motivation Module 6: Motivation Objective Focus Objectives The objectives in this module are Upon completion of this module, you will be able to do the following. concentrated on developing team 1. Define motivation. motivation and 2. Identify the basic needs and desires of team members. building loyalty. 3. Discuss recommendations that will encourage performance. 4. Define and classify team morale. Carefully read and 5. Explain what leaders can do to improve morale. highlight each 6. Recommend strategies for building loyalty in teams. objective. Remind students that at the end of the Module, they will have covered all the objectives. Introduction Delivery Tip Great leaders throughout history have had the ability to inspire people Explain that to follow them, even in difficult times. Effective leaders are able to see motivation cannot beyond obstacles and motivate followers to pursue a shared vision. be overlooked in leadership. In this module, we will discuss team morale and motivation. We will also recommend strategies that can create a motivating environment. Motivation creates We will see that a leader has many tools at his or her disposal to drive and passion motivate and inspire team members. in followers. All Rights Reserved, Copyright© International Business Training Association 101

CBP Professional Instructor Guide Motivation Slide Objective Team Motivation To define motivation Objective 1: Define motivation Lead-in  Move to action Motivation is successful when it moves people to action. Motivation The CBP Leadership course would not be complete without discussing the topic of motivation. Effective leaders are able to motivate and inspire followers to perform, even in difficult situations. Motivation Defined Motivation is the ability to persuade either yourself or another individual to move to action to achieve a specific goal. Delivery Tip Move to Action Ask students to think of a task To motivate means to move to action. Every leader puts great emphasis on they had to do, stimulating performance from their team members. However, people may where there was be motivated by different things; for example, to be an effective motivator, no motivation. you must develop the ability to connect the desired action to an individual’s personal desires and goals. Explain that motivation is Some people are motivated by money, while others may be motivated by individual recognition. An effective leader knows each member of their team and is specific. able to adapt his or her motivational style to stimulate action based on the individual follower. All Rights Reserved, Copyright© International Business Training Association 102

CBP Professional Instructor Guide Motivation Slide Objective Desires and Needs To highlight team members’ Objective 2: Identify the basic needs and desires and desires of team members needs  What do people want? Lead-in  Achievement If you can find  Recognition out what  Challenge someone wants,  Responsibility you can  Growth and development successfully motivate that Desires and Needs individual. Determining what team members want from their jobs is an important aspect of motivation and maintaining positive team morale. The following factors increase job satisfaction and motivate teams to perform: Achievement Achievement is a sense of accomplishment or successful closure of a task or activity. By setting clear attainable goals, leaders give team members opportunities to experience a sense of accomplishment, thereby promoting achievement. Recognition Recognition is the acknowledgment of an individual's or group’s efforts, accomplishments, or contributions. Effective leaders provide adequate recognition of team members’ efforts. Challenge We have all experienced the joy of doing something challenging; however, once we have then mastered this challenging task, we tend to lose interest. Almost all team members would express a desire to do something challenging. All Rights Reserved, Copyright© International Business Training Association 103

CBP Professional Instructor Guide Motivation Responsibility Research has shown that job satisfaction increases when individuals feel responsible and accountable for their own work. Growth and Development All team members have a desire to grow and develop, both personally and professionally, on the job. When these opportunities are not available, team members gradually become less motivated. Identify some other needs and desires of individuals. Delivery Tip Ask students to explain what is important to them on their jobs. All Rights Reserved, Copyright© International Business Training Association 104

CBP Professional Instructor Guide Motivation What do people want from a job? Achievement Benefits Recognition Challenge Security Promotion Belonging Personal Development Compensation All Rights Reserved, Copyright© International Business Training Association 105

CBP Professional Instructor Guide Motivation Slide Objective Encouraging Performance To discuss what promotes or Objective 3: Discuss recommendations hinders that will encourage performance performance  Know what encourages Lead-in  Know what discourages Let’s take a look at a couple recommendations. Encouraging Performance  Remove any vagueness from work, by setting clear, attainable goals.  Demonstrate your confidence that team members are both academically and emotionally capable of completing goals.  Act as the intermediary between your team and upper management. This allows you to ensure all information is communicated to your team in an appropriate manner. Additionally, this allows you to soften any criticism that your team may face, by turning criticism into motivational opportunities. What Are Some Mistakes That Leaders Can Make That Discourage Performance?  Treating team members as employees and not as part of a team.  Telling employees what to do and not involving them in the decision making process.  Not providing adequate resources to complete the assigned goals. All Rights Reserved, Copyright© International Business Training Association 106

CBP Professional Instructor Guide Motivation What are some additional things that a leader can do to improve performance? What are some things that can discourage performance? All Rights Reserved, Copyright© International Business Training Association 107

CBP Professional Instructor Guide Motivation Slide Objective Morale To list the causes of low Objective 4: Define and classify team morale morale Lead-in  Low morale Discuss how  Personal problems morale is a  Job-related problems common problem in the workplace. Delivery Tip Morale Explain that leaders cannot Morale is the state of the psychological readiness of a person or team, always control the as exhibited by confidence, cheerfulness, discipline, and willingness to causes of low perform assigned tasks. morale, but can focus on Throughout the existence of a team, there may be times when either encouragement team or an individual morale may be low. A leader has to cautiously where low morale observe the morale of the team and quickly address any situation exists. resulting in low morale throughout the team or with an individual team member. There are two basic classifications of problems that result in low morale?  Personal problems  Job-related problems Examples of personal problems that cause low morale are:  Marital problems  Sickness  Death in the family Examples of job-related problems that cause low morale are:  Unattainable goals  Lack of relevancy  Lack of security  Lack of autonomy  Lack of belonging  Partiality in the workplace  Broken trust by leadership All Rights Reserved, Copyright© International Business Training Association 108

CBP Professional Instructor Guide Motivation What are some other examples of personal problems that cause low morale? What are some other examples of job-related problems that cause low morale? All Rights Reserved, Copyright© International Business Training Association 109

CBP Professional Instructor Guide Motivation Slide Objective Improving Morale To identify ways of improving Objective 5: Explain what leaders can do to morale improve morale Lead-in  Create an environment for motivation Creating an environment for motivation is critical. Improving Morale Create an environment for motivation Delivery Tip As a leader, your responsibility is to create an environment for Explain that as a leader, you may motivation and to protect this environment by removing any be effective in removing negative distractive or negative element. It is clear that although a leader may and distracting elements from the provide the climate and incentives to foster motivation, it is something workplace. However, that is achieved by the individual. This demonstrates the personal personal related causes of low nature of motivation and that a leader must be dynamic in his or her morale are more approach by meeting team members’ individual desires. The following difficult to handle. are some suggestions to keep team members motivated and improve morale:  Build support relationships with team members, using a coaching model.  Keep team members focused on goals and the bigger picture.  Dynamically provide incentives to match team members’ personal goals.  Continuously listen to team members express their hopes, concerns, and challenges.  Recognize achievements.  Remove distractive and negative elements to the team success, even if that element is a team member.  Continuously affirm team members and their role in the team.  Respect and acknowledge the relevancy of team member’s personal desires, issues and challenges.  Create job and non job-related opportunities for team bonding. All Rights Reserved, Copyright© International Business Training Association 110

CBP Professional Instructor Guide Motivation What are some additional things that motivate and improve morale? All Rights Reserved, Copyright© International Business Training Association 111

CBP Professional Instructor Guide Motivation Slide Objective Building Loyalty in Teams To identify key points in building Objective 6: Recommend strategies for team loyalty building loyalty in teams Lead-in  Provide equal-like compensation and benefits Loyal teams tend  Recognition and acknowledgement to be more  Create a culture of ownership productive.  Fun and play  Create a learning environment Building loyalty in teams Delivery Tip Loyalty Explain that team members may be Loyalty is a feeling or attitude of devoted attachment and affection to willing or an individual, group, organization or task. committed but not loyal. Companies place great emphasis on building customer loyalty but seldom place emphasis on building employee loyalty. Companies that Explain the recognize the importance of developing employee loyalty programs difference reap the benefits of increased productivity, lower training costs and between happier employees. commitment and loyalty. Strategies For Building Loyalty in Teams 1. Provide equitable compensation and benefits. Employees frequently express dissatisfaction in companies that make huge profits, but still do not pay adequate salaries and do not provide appropriate benefits to employees. All employees and team members should be able to access a compensation package that is fair. People are loyal to companies that are fair and that they can trust, even though, at times, the compensation packages may not be ideal. All Rights Reserved, Copyright© International Business Training Association 112

CBP Professional Instructor Guide Motivation 2. Provide recognition and acknowledgment. It is said that everyone notices the bad things we do, and no one notices the good things that we do. Companies who constantly recognize and acknowledge achievements develop loyal employees. It is very important that leaders let team members and employees know that they are doing a good job, when appropriate. People are naturally drawn and attached to individuals that affirm and acknowledge their success and encourage them in their failures. 3. Create a culture of ownership. Employees who see themselves as stakeholders in a company are committed and loyal to the success of the company. Creating ownership opportunities, where an employee is able to feel that he or she owns a project, fosters loyalty. Ownership can also be created by developing an Employee Share Option Plan (ESOP) where employees become shareholders in the company. Ownership creates a natural attachment, where the employee sees the company as their property and will loyally defend it. 4. Create opportunities for having fun and play. Work does not have to be a strict routine. People who have fun enjoy their jobs and are more loyal and give extra effort. A fun atmosphere does not necessarily mean low performance. On the contrary, people who have fun at work often perform better than people who see work as a matter of duty or routine. 5. Create a learning environment. Employees want to learn something new everyday. Many employees move on to new jobs because they complain of routine and not learning anything new. Employees should be exposed to training and skills development, and should be given opportunities to use the skills gained. Additionally, companies can only benefit by having better equipped and trained employees. What are some additional things that leaders can do to build loyalty in teams? All Rights Reserved, Copyright© International Business Training Association 113

CBP Professional Instructor Guide Motivation Tips Summary Summarize the module by  Motivation is the ability to persuade an individual to move to action. signposting the main points  Team members have basic needs and desires, such as achievement and listed on the compensation. page.  Leaders should make great effort to employ all means to encourage Reinforce team members to perform. module objectives by  Morale is the state of the psychological readiness of an individual or reviewing key team. points.  Low morale can result from personal or job-related problems. Summarize the entire course by  Loyalty is a feeling or an attitude of devotion. highlighting what students  Loyalty can be fostered by using appropriate strategies, such as have learned recognition and acknowledgement. during the program. Delivery Tip Remind students that the CBP Leadership certification exam is based upon the objectives that they have covered in this course. Students can gain an international certification from the International Business Training Association. All Rights Reserved, Copyright© International Business Training Association 114

CBP Professional Instructor Guide Motivation Notes All Rights Reserved, Copyright© International Business Training Association 115