WSI Distributor Q1 2020

DistributorTHE May 2020 Spring Issue • Warehouse Services, Inc. In this issue… What’s New What’s New 1-2 One of the great things about working at The Cox Group is that we have an open door policy. The policy was established to ensure that all our folks have COO Corner 2-3 a chance to get their questions answered, complaints heard and ideas shared. San Bernardino 3 The Cox Group, LLC is comprised of many firms. But in general, these are Reno 3 the companies within our family: Wilmington 3-4  Contract Transport Services, LLC  Industrial Transport Services, LLC Burkville 4  International Logistics Services Canada, LLC  The Cox Group, LLC Bay St. Louis 5  Walt’s Drive Away Service, LLC  Warehouse Services, Inc. Houston 5 Elkton 6 Selkirk 6 Princeton 6 Waterford 7 Portland 8 Within each of the firms, our business is structured in the following manner: Greenville 8-10  Officers  Directors Woodruff 10-11  Operations Managers  Shift Leads Henderson 11  Team Members Evansville 11-13 Mt. Vernon 13-14 Liberty 14-15 Our open door policy allows anyone at any level in the business to contact their supervisor, Operations Manager, Director or Officer regarding their ques- Walt’s 15-16 tions, comments, complaints or ideas on how to run the business in a more effective manner. Hearing & Vision 17 Health & Wellness 18 Employee of the Week 19 We receive calls from folks throughout the business quite often. Our most re- cent call came from a team member that was concerned the office was not Anniversaries 20-22 treating them in a fair manner; nor did they understand how they were to be paid. They asked that we attend a meeting with everyone from the operation. Mt. Vernon Office 22 Insurance Changes 23 Benefits 24 We called the Site Manager immediately after the call and asked that a notice be posted for an all-employee meeting to be held the following Friday. This gave everyone a chance to organize their schedules so that they could attend the meeting. When the meeting began, we heard several issues:  They did not understand the pay structure  They did not feel the office was treating them in an appropriate manner A publication of:  They felt we needed a better training program The Cox Group  And quite a few other issues… Continued Page 2 1

Page 2 What’s New (Cont.) The COO Corner We thanked everyone for the open communication At the time of this writing, we are all dealing with the and went to work addressing the concerns. Many of ongoing COVID-19 pandemic. My hope and prayer is the concerns were a simple failure by our leadership that by the time you are reading this, we will have to communicate. As a result, we began by detailing emerged on the other side of this crisis. I want to the pay structure and posting it on the bulletin board. take a few minutes to share how we are responding We counseled the office team as to how they should to these challenges. treat our family and truthfully, we had some rather direct discussions with the leadership team. During this COVID-19 pandemic, Warehouse Ser- vices is committed to keeping our employees, their We continue to follow up on a weekly basis to en- families and our communities safe. We have imple- sure that the changes made have been implemented mented policies, following the guidance of the CDC, and placed in a control phase that ensures we will and state and local authorities, that will minimize the not drift back to bad habits. potential health impacts to our team. These include: The open door policy is an extremely important part  Issuance and updating of the WSI COVID-19 of our organization. We will excel in delivery of our Policy, providing detailed updates and policies services to our customer when we work collectively concerning the status of the pandemic; personal as a team. Having the ability to change the direction countermeasures to the virus; our COVID-19 vi- of the business through a simple phone call makes rus visitor policy; our travel policy; and measures all of us empowered to lead. to take if you are exhibiting influenza-like symp- toms. If you have a question, comment, complaint or idea, please call. We would love to work with you to build  Providing PPE (masks, personal sanitizer) to our a better business. team Here are the officers’ phone numbers if you need  Increased frequency and intensity of facility them: cleaning  Chris Apple – (864) 449-0989  Modification of operations to provide for appropri-  Roy Arney – (812) 483-4312 ate social distancing (Shift meetings, break room  Barry Cox - (812) 483-4319 utilization, office layout and scheduling)  Jill Cox – (864) 422-9955  Mike Daniel – (812) 460-5960  Stringent monitoring of any symptomatic person-  Jeff Denning – (812) 480-3539 nel, with quarantining if required  Max Dieterle – (864) 361-6394  Steve Magruder – (812) 459-8060  Daily contact with any team members off work  John Rohlman – (812) 483-4317 due to symptoms or exposure to monitor their  Phil Stephenson – (812) 483-4315 progress and provide any needed assistance  Joe Winiger – (812) 483-2796 In coordination with our clients, we are expanding Barry these processes and procedures to be more robust in preparation for a restart to the economy and in- creased activity and personnel in our facilities. From an economic standpoint, the impact of the COVID-19 pandemic has been severe and has im- pacted our customers and our operations. Manage- ment has taken proactive steps to respond to this situation, and minimize the impact to our employees, and provide for the continuity of our business. These include controllable cost reduction, business critical 2

Page 3 The COO Corner (Cont.) Reno travel only, reduction in Officer and Director compen- During this last quarter, Reno had Curtis Vining, Jose sation and a temporary freeze in all wages at current Garcia and Alejandro Garcia travel to the U70 site to levels. support the inventory project. Thanks to all of them for their hard work and dedication being away from We believe all these steps are making a difference their families. and will allow us to maintain through this crisis safe- ly, and in position to continue to take care of our Congratulations to Curtis Vining who welcomed a team members and our clients. baby boy, and to Rolando Ramirez who welcomed a baby girl this quarter. I want to thank all of you for your efforts and dedica- In the 1st Quarter, the Reno site said goodbye to tion during this trying time. Our wonderful people are Ryan Brickey who transferred to the Portland site. what make WSI who we are. That is what will allow Ryan had been a long-time employee here who filled us to emerge from this better and stronger. You and many roles at the site. He will be missed! your families stay healthy and safe, and if there is anything we can help with, please reach out. Congratulations to Carlos Orozco who completed his Bachelor’s Degree! Steve Magruder Also, congratulations to Jacob McCrary who was San Bernardino promoted to Inventory Control/Quality Supervisor! Eric Ball During the 1st Quarter, San Bernardino had Giovanni Wilmington Castaneda, Samar Marshall, Steven Armendariz, Jamie De La Cruz, Jesus Ochoa, Isaiah Flores and Greetings from Wilmington! Daniel Fuentes all travel to the Woodruff site to as- sist in an inventory project. The guys all did a great First, I would like to say thank you to Mike and Carrie job and gave up many weeks away from their fami- Gibbs from all of us in Wilmington. They relocated to lies to assist. Thanks for all your hard work! Wilmington in 2015 to help start up this operation and have now taken on another great opportunity (or Also during the quarter, Pablo Pineda traveled to challenge as some would call it) within WSI to help Portland to support their site after they had a couple start up an even LARGER facility! We wish them all of people leave. His hard work made sure we were the best in their newest endeavors! able to support an important client. As a quick introduction, my name is Phillip Clark and Congratulations to Isaac Brooks who took on the role earlier this year was selected as the replacement for of 2nd shift battery changer. He is a welcomed addi- Mike Gibbs as the Site Manager of U60. I have been tion to the team! with WSI for approximately 10 years and have relo- cated a number of times to gain the experience and Congratulations to Jason Alvarado and Leonel knowledge necessary to lead an operation like U60. Godinez, both of whom welcomed new children this Prior to taking over as the site manager, I served as quarter. the Site Safety Manager in Wilmington. In those first few months, we all experienced a significant change San Bernardino didn’t have any OSHA recordables in pace. I cannot emphasize enough that everyone in the 1st Quarter. Thanks to all the team for working here has played a vital role in helping the site safe! achieve some of our goals and constantly improve. I am very excited for the future for our site and for our Eric Ball 3

Page 4 Wilmington (Cont.) every task safely, and continue to follow established procedures. We continue to make improvements and employees to grow! that would not be possible without the dedication and commitment from every one of you. Please remem- I would like to take this opportunity and congratulate ber – SAFETY FIRST – and thank you for everything some recent promotions within the U60 operation. you do! 2019 ended with quite a few advancements from some of our other team members, but I would like to Phillip Clark highlight the individuals for 2020. Our team contin- ues to grow and improve daily, and these promotions Burkville are a true indicator of their commitment to quality of service to our client: The Burkville family would like to welcome everyone to 2020. During this 1st Quarter of 2020 we had to  Lindsey Petro was promoted to one of our Indus- start all over with “Safety First”. The main reason is trial Relations Manager positions. Lindsey joined the amount of new employees we have hired after WSI in 2018, and most recently was the Invento- being awarded jobs on plant site. We wanted to ry Control Supervisor. Lindsey brings a wealth of make sure that each new employee knows and un- operational knowledge to her new role which will derstands that here at the Burkville site, “We want allow her to connect with the employees easier. everyone to leave work the same way they came to We look forward to her continued success. work”. Nothing is more important than the safeguard- ing of our employees. To date, we are 998 days  Gabriel Stein-Rojas was promoted to Site Safety OSHA free. Good job, Burkville! Manager. Gabe has previously worked on multi- ple different shifts in his time with WSI, which At this time, we would like to introduce and give a big gives him the versatility and knowledge of the welcome to the Burkville family: Tywaun Taylor, employees and the operations. His previous ex- Zachery Pettway, Eddie Garrett, Willie Goldsmith, perience in those other positions will help him Author Harris, Nicholas Cardwell, Kenneth Reed, immensely as he transitions into this new role. Lavonte Wilson and Laterryious Wright. Welcome! We have high expectations that he will continue to push the safety culture to the next level at I’m sad to announce that we have not had any U60. events this quarter due to COVID-19. I will say that I’m grateful for our employees who are watching after  Jenna Barry has also been promoted to Invento- one another while keeping 6 feet distance and keep- ry Control Supervisor. Jenna has been with WSI ing each other coming to work every day. since February of 2017 and previously served for about 14 months as an Inventory Clerk. Her pre- Lastly, the Burkville family would like to thank Jill Cox vious experience in that position will benefit her and Barry Cox for providing us with the means to greatly in her new role as she helps the inventory make our well beings possible. department continue to improve as well. George Kelly For our 1st Quarter event, we held a catered meal for the entire team to show our appreciation for their hard work and dedication. They do an amazing job handling the needs of our customer and working very closely on a day-to-day basis to ensure that we are always meeting their expectations. They show a true team attitude every day! We all thoroughly en- joyed the meals that were provided! In closing, please continue to focus on performing 4

Page 5 Bay St. Louis Here in Bay St. Louis, as I am certain like every- nately, the XFL has suspended their operations and where else, we have had our challenges due to the does not have plans to return in 2021. Still, we had a COVID-19 virus. Following newly implemented poli- good run while it lasted. GO ROUGHNECKS! cies to keep our distance from visitors, drivers and each other has been a struggle. We have made The end of our 1st Quarter was the beginning of our cleaning and disinfecting, several times a day, a high site’s biggest challenge thus far, the Coronavirus. I’m priority. Everyone here is keeping a positive attitude, sure we are not alone on that statement. Unfortu- and everyone has stepped up tremendously to assist nately, desperate times like these always teach us a during this time. lesson and bring out the most humanitarian side of our civilization. We will overcome this together and Sadly, due to this virus, our spring Crawfish Boil was we will be better. We want to thank our customer for cancelled. We look forward to doing something big- providing our site with the scarce essentials to con- ger and better when everything gets back to normal. tinue operating with precaution. Stay safe everyone! On a positive note, we would like to welcome aboard Diana Martinez Katie LaFontaine. She is a welcomed member of the team and is doing a great job! I would like to thank everyone for your continuous hard work and dedication during these trying times. We want to give a special thanks to our corporate leaders for their hard work and their dedication to ensuring the employees are staying safe. Remem- ber to make it personal when it comes to safety and now this virus. Rodney LaFontaine Top: Ed Brown retired after 17 years with WSI. Bottom: Humberto Cazares is pictured with friends at the Houston Houston Roughnecks game on 3/7. We wanted to start by welcoming the newest addi- tions to our WSI family: JMeesha Ruckett, Lino Gomez, Jeremy White, Kevin Brizuela, Marcos Blan- co and Juan Madrigal. We would like to congratulate Ed Brown for his re- tirement. We wish you a very happy one, enjoy! We would also like to recognize our Employees of the Week for the first quarter: Jaime Fernandez, Ty- ler Smith and Alfredo Perez Rodriguez. Thank you for all your hard work! On Saturday, March 7th, we were fortunate to have an event at the TDECU Stadium where we wit- nessed the triumph of the Houston Roughnecks over the Seattle Dragons with a whooping 32-23. Unfortu- 5

Page 6 Elkton I would like to extend a warm welcome to our newest additions to the Selkirk team: Wayne Brown, Ethan Our 4th Quarter 2019 newsletter ended with the Reck, Tessa Partridge, Jamaine Mingo and Donald statement: “We are looking forward to the challeng- McMullen. es of 2020”. We never could have known what that meant when it was written! We are staying on top of Congratulations to our Quest Award recipients: the ever-changing laws regarding the COVID-19 Jakup Garuc, Hugh Derway, Ray Williams and Me- pandemic in order to keep our employees safe. We gan Cavagnaro. are feeling the pains of loss of work and having to lay-off some employees as a direct result of COVID- Congratulations to our Safety Bingo winners this 19. This has been a difficult time for Elkton. quarter: Bruce Sprague and Jason Revette. In the beginning of the quarter, we had a special vis- Thank you to the Selkirk team for your hard work in it from our client and Chris Apple. A catered meal the 1st Quarter of 2020. and cake was provided to show appreciation to our employees. Patrick Hauptli In March, we celebrated our 13th Anniversary. Princeton We continue to run as productively and efficiently as I would like to start by thanking the team for all their possible. We are doing some extra projects as well hard work and dedication in the 1st Quarter. We had as taking this time to repaint the equipment and the several long days and plenty of weekend shifts keep- docks. ing up with the client and customer demands. Our team has received many compliments from truck We pray for WSI’s continued success and the health drivers at how quickly and efficiently shipments are and safety of our WSI family. loaded. Great job, team! Michelle Iraca-Bowman Also, I’d like to give special thanks to Dustin Brass and Jason Kirby from Henderson. These two extend- Selkirk ed a helping hand on several occasions as needed. Thank you for all your hard work! With all that is going on in the US and world today, it is best to reconcile with a quote from Marie Curie: I would also like to welcome Jennifer Knox to the “Nothing in life is to be feared, it is only to be under- team. She has become an excellent Shipping Clerk! stood. Now is the time to understand more, so that She handles all paperwork for shipments along with we may fear less”. assisting Kyle Edwards and myself with day-to-day tasks, including labeling shipments, keeping the The Selkirk team is doing their best to learn, adapt warehouse clean, as well as any office tasks (like and change to help keep everyone safe and produc- proofreading this article). tive during this pandemic. Knowing our client is ac- tively supplying materials needed to directly support Our 1st Quarter was for sure an exciting one along- and save lives, helps our team see the rewards of side of the COVID-19 outbreak, but we made it! It our actions. The 1st Quarter was busy and we look looks like the 2nd Quarter will be a little different as forward to a productive and safe 2nd Quarter. well. We have been supporting our client through adding Brian Adam capacity of storage, transportation services and even secured an additional offsite parking lot. We are keeping it all moving in any way we can to make WSI shine during these unusual times. 6

Page 7 Waterford Waterford is operating strong as we struggle through designated lanes for both hazardous and non- the COVID-19 crisis. New measures have been put hazardous material. These lanes are designed to in place by our client to keep everyone on the plant place “hot” material that arrives from manufacturing site safe and healthy. Each day before entering the that will be shipping same day. This prevents from campus you have to stop at a check point and have having to put away material into general population, your temperature taken and answer some questions only to turn around and have to pick back out once from the EHS staff. We all wear surgical masks from order drops to ship. the time you get out of your car until the time you get back in it to go home. Touch points are being sani- I want to thank all employees at the Waterford site tized all day long and constant reminders to wash for their continued effort. We continue to make posi- your hands are being reinforced. This is an unprece- tive improvements in many different areas. I am dented time in history for us and we are doing all we looking forward to what lies ahead for the site and can to keep everyone safe and healthy. believe with the team that we have in place we are ready for whatever challenge is placed in front of us. I want to welcome Jason Revette to the Waterford team. Jason transferred from our Selkirk location. Brian Farnsworth Jason will be added to the third shift cycle count team. Inventory accuracy is one area that we have contin- ued to brainstorm ideas on how to improve. Every- thing that we do is manual, including all picking and receiving so it is a challenge to maintain our KPI measurements. Hollie Kelley was assigned to over- see the NYCS portion of the business. NYCS inven- tory accuracy from a bin level was in the 70th per- centile towards the end of 2019. We have seen drastic improvements over the past six months. In the month of April, our bin accuracy level was 99.8 percent. Hollie has played a major role in these im- provements and I want to thank her for the diligence and hard work in driving these improvements. We continue to work in conjunction with our client to finish a Unit of Measure project that will help the business become more successful. This ties to the installation of a WMS system to help digitize the warehouse. After a successful trial with our client, we received Top: Sumo gloves were installed on our forklifts. approval for the installation of “Sumo Gloves” on our Bottom: Our 5S project was completed designating lanes forklifts. These are fork tip protectors that essentially for “hot” material that arrives from manufacturing. eliminate forks from puncturing our products. We have had positive response from our people and on- ly a few issues to work through. This should dramati- cally decrease our spills caused by forks. We completed a 5S project in the 4th Quarter. We 7

Page 8 Portland Greenville In the 1st Quarter, Portland welcomed Ryan Brickey We welcomed 2020 with a startup of a newly award- to the site as the new Supervisor. Ryan had previ- ed account. The startup team did an amazing job ously helped at the site and spent many years in Re- and during the 1st Quarter business review with the no working for WSI. He will be a great asset to the client. It was said that they have never seen a transi- team! tion go as smoothly as this one did! BIG shout out to During the quarter, the site had a visit from the cli- the team: Seth Wade, Brian Eddy, Mike Crump, Bri- ent’s Quality team. The site was able to spend some an Carroll, Nate Eisele, Max Dieterle and Sean Dob- time working on ensuring that we continue to provide bins for knocking this out so quickly and smoothly! quality service and meet the needs of our client. HUGE thank you to Seth Wade for onboarding all 100 employees prior to go live. Congratulations to The site had an event at Dave and Busters (photo Mike Crump for being selected as the Site Manager above). The team was able to get out and have a and a warm welcome to our leadership team, Joey good time. Thanks to all of you who came! Wagner, Kodi Chavis, Chris Oglesby, Margret Dixon, During the quarter, the site had to deal with a shut- Lexi Stamey and Cedric Thompson, as well as all down of the plant we service. This allowed the team the staff that transitioned to WSI from the prior con- a chance to go through and give the site a good tractor. cleaning and refresh. Thanks to the team for being flexible and getting us ready to be successful as we We tackled yet another big milestone at 99 Burty by move forward. transitioning to a new WMS. As this long standing Thanks again to Pablo Pineda who came up from account had its struggles with learning and imple- San Bernardino to support the site. His work was menting the new WMS, the team remained positive, appreciated! open to changes on the fly and working countless Happy Birthday to Luis Suarez and Bryan Tobar, hours to ensure we still operated at a high level and both of whom had birthdays this quarter. were meeting the client’s requirements. We appreci- ate the entire team at 99a and the accomplishment Eric Ball of adapting to the new system. We also would like to thank our outside support from Jeff Baker and Ma- ria Silva. Congratulations to Heather Rice and Juan Funez for taking on new leadership roles over this Operation. Another account that we were awarded is located at 3309 Laurens Road, where we are storing front end loaders for trackers on 75,000 square feet of outdoor storage. This account has grown 32% from January to end of March supporting our client’s customers in Canada. The operation went from overflow storage to a kitting operation growing the workforce as well. We really appreciate John Phillips for leading the operation and continuing to drive a safe culture while handling this large machinery using different types of lifting jigs and boom cranes. You’ve done an excel- lent job! Hope all are staying safe and healthy in these diffi- Drew Graycult times we are currently in. 8

Page 9 Greenville (Cont.) Steli Stegall, Laura Mejia and Daniela Isaza. They have become real assets to our department. 99 S. Burty Please stay safe, wash your hands and continue so- The 1st Quarter of 2020 has been an up and down cial distancing. I hope to see you all on the other experience for our operation. We’ve had challenges side of COVID-19. of making sure everyone is safe and able to come to work each day. It has been an outstanding team Kathie Winter effort! We have continued to be able to hit all of our goals each month and service our client during this US-1 time. Many of the facilities we service for our client went through shut down periods which made vol- Our family just got a lot bigger. We have recently umes fluctuate weekly, but it also gave us opportu- welcomed about 100 new employees to our WSI nities for adding additional storage services for a family with a recent startup in Greenville. “There’s a few of the client’s plants. This increased inbound difference between interest and commitment. When and outbound volume is a new challenge and possi- you are interested in doing something, you do it only bility to gain more business with our client. Thank when circumstances permit. When you are commit- you to everyone for staying safe and for all of your ted to something, you accept no excuses, only re- hard work! sults.” Commitment is what I see in each of you. We are currently 1,319 days accident free! Congratulations to our Safety Bingo winners this I would like to welcome each and every one of you to quarter: Christian Salazar, Argentina Maldonado, our family. We had a hugely successful startup and Karla Cardenas and Dana Earle. the transition was as smooth as it could have been. I would like to thank our entire team for making this We’d like to recognize our loyal employees who are transition go so well. I am very grateful to be able to celebrating anniversaries this quarter: 2 years – get to know each and every one of you personally Zelda Wallace, Dana Earle; 4 years – Karla Car- and I am very excited about the journey that we will denas, Armando Casimiro, Luz Castro, Michael embark on and look forward to our future success Crummer, Tom Duvall, Sandra Hill, Sean Lock, Ar- together. Thank you for your timeless efforts and gentina Maldonado, Carmen Pinzon, Christian Sala- dedication to our business to make it successful. zar and Gina Wambrug-Simon; 6 years - Angie Tay- lor. I take this opportunity to express all my appreciation and honest thanks for the tremendous time and en- Thank you for all the hard work and dedication! Stay ergy each and every person spent during the last safe. quarter to come out on top. I am very proud of the results and very proud to be a part of this team. You Curtis Inscho all have proved that in implementing strategy and selfless team work and finding creative solutions that Embroidery there is a silver lining to every cloud. The 1st Quarter started out well for Embroidery. We I wish I had the space on this page to personally were busy from the second week of January thank each and every employee in our business but I through the end of March. will thank all of you as a whole. Please take the time to thank yourself and pat yourself on the back for a Congratulations to our Safety Bingo winners: job well done. WSI is truly grateful to call each and Frances in January, and Meagan and Rena split the every one of you family. Bella Ciao for now. pot in March. Embroidery has three employees celebrating their Mike Crump one year anniversary in April. Congratulations to 9

Page 10 Greenville (Cont.) ITS was able to get the employee stabilized and trans- ported to the hospital. The employee has since been Welcome to 2020! I want to thank the whole team released and recovering. here in Greenville: the mechanics, drivers, office staff and everyone else at the other sites that Woodruff helped support us throughout the year. Everyone’s hard work and dedication has helped us continue to Greetings from Woodruff! I would like to start this ar- provide outstanding service to our customers and ticle out by welcoming all the newest members of the help move the account in a better direction. Coming WSI family! We understand there has been a lot go- to the end of the 1st Quarter, we are entering histor- ing on the last several months, but we appreciate all ic times due to the COVID-19 outbreak. With all the your efforts to help make the transition as smooth as uncertainty arising from this, one thing is clear: we possible. Everyone has worked very hard this past have a great team here in Greenville that will contin- quarter, and our efforts have paid off. The facility has ue to give it their all and keep the end goal in sight. set numerous productivity records over the last quar- With that, we can weather the storm and come out ter, only to be broken yet again as we continue to stronger on the other side. improve. We have accomplished so much in such a short amount of time, and it is truly because of the I want to congratulate a “new” addition to our team. efforts of the entire team working together. While her name will be familiar to a lot of you, her position is not. Welcome Dakota Betenbaugh, our For those that may not know, WSI was notified of new Fleet Manager! We are excited to have her being awarded the contract for this facility late in move into this role and continue to grow with us. 2019. Upon receiving the notification, there was a Her drive and willingness to learn will be a great as- small army assembled to help with the startup rapidly set to our terminal and we look forward to seeing approaching in January. We had employees from where she can take us for the remainder of this year numerous sites come to South Carolina, some of and beyond. them staying for a couple weeks and some of them staying for several months. Please know that the Jesse Hicks folks here appreciate everything that each of you did to get us off to a strong start. Without the support of Employee Spotlight the entire WSI team, we would not have been suc- cessful. A huge thank you to Mike Cooper who took the initiative As well as folks traveling into the site for temporary to save a young man’s life at support, we had several folks relocate to South Caro- the end of March. lina as well. A special thank you to Kenny Brummell, Liz Cook, Carrie Gibbs, Raul Ramirez and Chris Mil- One of our maintenance guys ler. Everyone understands the difficulty of relocating went to Mike Cooper and re- in and of itself, but to do so in such a short timeframe ported that one of the lawn all while supporting a new startup operation is noth- crew members looked like he ing short of impressive. We also extend our thanks to was sleeping on the lawn your families for their support throughout this difficult mower. Mike went to investi- time as well. gate and noticed the individu- al was not breathing and was The startup of an operation is never easy, especially extremely pale. Mike jumped in and with assistance when it is the size of this one. It takes true teamwork got the individual off the lawn mower and began at all levels, across multiple locations, for us to be performing CPR. He continued doing this until the successful. There are some truly amazing, dedicated emergency personnel arrived and took over. EMS 10

Page 11 Woodruff (Cont.) Evansville folks that have worked very hard to help make this IPG achievable. I know that I will miss some, so please forgive me, but sending a special shout out to Jeff Baker, Rich Bentley, Peter Craddock, Jon Williams, Daniel Jones, Donna Blackwell, Chris Johnson, Mike Cooper and Brandy Walker. These folks, among many others, worked tirelessly in order to make the transition as quick and smooth as possible, get eve- ryone hired and make sure that we did not disrupt current operations. Thank you all! We understand the challenges we have in front of us as we continue to move forward, not only operation- ally, but also while balancing work with all the current turmoil going on in the world. By continuing to work together, focusing not only on our safety, but that of everyone around us, we will get through this togeth- er. In closing, please continue to focus on performing IPG continues to grow! We just completed our 5th every task safely, and continue to follow established extrusion line. We have installed another 73 MM co- procedures. This site continues to make improve- rotating twin screw extruder, capable of producing ments and that would not be possible without the about 8M pounds of material annually. This is the 3rd dedication and commitment from every one of you. twin screw that IPG has and we look forward to Until next time, please remember – SAFETY FIRST steady work on it in 2020. A really big shout out to – and thank you for everything you do! Mr. Jerome Kuhr (pictured above, right) who com- pleted the majority of the installation on this machine Mike Gibbs over the last couple of years and has made several modifications to help both the operator and equip- Henderson ment operate more efficiently. Henderson has been working hard during the 1st A big thanks to Kevin Bruce, Korrie Upshaw, Harold Quarter. We continued to work on the racking layout Schutz, Jordan Allison, Jerry Embry, Bryan Boerner, to increase productivity and efficiency for our cus- Shaun Clark, Richard Cureton, Calvin Williams, tomer, and we can already see the improvements! Brandon Holton, Dean Helvey and Nathan Hill for their continued dedication to IPG. We also had one of our team members celebrating his anniversary this quarter. Congratulations to Dar- Troy Kelley is continuing to keep several of our cus- rell Back on 14 years with WSI! tomers operational at the warehouse during this try- ing time with the help of Kyle Slygh, Mark Grannon, I would also like to welcome Jermaine Glover back and Dennis Fitzpatrick. to the Henderson facility! He rejoined us from the Garrison warehouse in Evansville. Shawn Nix Here’s to the 2nd Quarter bringing us more opportu- nities to be even better than this one! Erica Timmons 11

Page 12 Evansville (Cont.) our 1st Quarter performance and know just how much smoother next peak season will be! Garrison Ryan Kuns We would like to start by thanking the entire team for continued dedication and awareness to safety, as we have reached 1,600 days without an OSHA Record- able. Thank you all for getting involved in our Near Miss card process, discussing safety in daily morn- ing area meetings, having open conversations in our weekly site safety meetings and communicating sug- gestions to better our facility. Continue the great communication and let’s have an accident free 2020! We would like to recognize our loyal employees who are celebrating anniversaries this quarter: 2 years - Matt Barker, Angel Ortiz, Keith Franklin, Braden Poff, Sean Preske and Tabatha York; 1 year - Lacey Scott, Elizabeth Walden, Charles Coit, Tommy Ryan, Melissa Garcia, Keith Weathers, Pam Clark, Tommy Jones and Matt Thomas. Please join me in welcoming a few new members to our WSI team: Neldy Mora, Kim Burris, Raymond Bryant, Jeff Hinsey, Megan McKain, Danna Malkai, Samtina Timisen and Kisha Stewart. Thank you all for your hard work, dedication, and accepting our offer to be a part of our team and family. We had a very successful 1st Quarter here at Garri- Top: The March forecast at Garrison was not what was son due to the dedication and help from everyone in expected due to COVID-19. the facility. Everyone played their part, from receiv- Bottom: The Garrison leadership team showed good ing and putting product away on time, replenishment COVID-19 practices during the Sweeney’s Weenies cookout by of product in a timely manner, picking at set rates, using gloves while serving the food to everyone. VAS, shipping, processing of returns, and cresting units to get out the door on time. All our hard work St. George and improvements in the offseason really aided our abilities to get a great jump on our peak season. By the time this Distributor hits our mailboxes, we will Though our Peak’s Peak month of March did not pan hopefully be getting ready to celebrate life getting out quite the way we were expecting due to COVID- back to normal. Summer will be but a month away, 19, we still proved that we were ready to take on the Memorial Day will be coming up and pools will be 1.8 million units forecasted for the month. As you getting opened up. can see in the chart to the right, we were rolling right on target, hitting our daily rates, clearing the queue, The team here at St. George has been patient and and doing all of this completed with minimal over- time. I know it still felt a little rocky in some aspects due to the heavy onboarding and new shift sched- ules but, I would like to thank you all for your pa- tience and efforts during ramp up with new folks and training support. Everyone should be very proud of 12

Page 13 Evansville (Cont.) diligent in practicing safe and healthy daily functions. ron Stephens, Jess Gibbs, Kevin Winters, Tim The challenges that we face daily do not seem to Carter, Nathan May, Colton Schmitzer, Donny Mul- phase this group. They come in, leave everything at len, Lindsay Idler, Larry Robison, Monty Applin, Mike the door, and give a strong, productive performance. Clark and Lathan Koontz. I am thankful for them all and their families. We also would like to mention that Angel Alcay was Jeff Embrey is our dedicated Spotter Driver for St. chosen as Employee of the Week this quarter. George 1 and St. George 2. Recently, Jeff celebrat- ed 5 years with WSI. Misty Egbert, in our Embroi- John Frymire & dery operation, hit two years in February. Theresa Josh Winiger Elliott, also in our Embroidery operation, celebrated one year in January. Sammy Vibbert is our Office Product Supervisor. She recently celebrated 3 years with WSI. Sammy also welcomed a new addition, Conor, to her family at the end of January. Kendra Smith, celebrated two years in mid-January. In early Febru- ary, Kendra also welcomed a new member to her family, Avayah. Justin Winiger has been with us two years as of March. Justin comes in and helps where he needs to help with no questions asked. You can’t have too many of this guy! We had one new hire in the 1st Quarter of 2020, Jerel Scoggins. “Jay” has done a great job so far. He brings a great attitude daily and has proved to be loyal to our company. Dan Martin Mt. Vernon Site Support So, the 1st Quarter of 2020 has come and gone. My, how time flies. Our lives have been turned upside The 1st Quarter of this year has passed us quickly. down in the last 3 months due to COVID-19 and it We continue to provide a safe and efficient service has probably changed the way we live for many for the client and have proven to be not only essen- years to come. Who would have thought that even tial, but very lean and safe. We are very proud of our before you started your work shift, you would have to employees and the tasks completed during this try- have your temperature taken. Well, here we are in ing time. I would like to congratulate our Quest our new world. The team here at Mt. Vernon Product Award winners for the 1st Quarter of the year for be- has adapted and not missed a beat. One of my big- ing safe and keeping great attendance. They are as gest concerns during this time is keeping employees follows: Kent Groves, Marilyn Bryant, Glenn Stewart, focused on the task at hand. It’s only natural to let Josh Hester, Dillon Axton, Nathan Rider, Zach Col- your mind wander with all the distraction we are deal- lins-Little, Jerod Rye, Travis Wilsey, David Lovell, ing with 24/7 in our lives now. With good leadership Quenton Price, Travis Utley, Matthias Moore, David Bradley, Kevin Worster, Jeff Frantz, Deanna Collins, Russell Rambert, Nathan Terrell, Crystal York, Aa- 13

Page 14 Mt. Vernon (Cont.) and constant reminding the team here has made it the 1st Quarter: Lona Nelson, Ann Upshaw, Jason safely through the quarter. Thanks to leads like Ter- Tron, Tim Allen, Brant Irvin and Will Melton. ry Ledbetter, Charles Garman, Josh Creek and Curt Valiant for helping keep the team focused. Wow! This year’s 1st Quarter was one for the history books. In my career I have seen a lot when it comes We welcomed a couple of new hires in the 1st Quar- to manufacturing and warehousing, but in 2020 came ter and we wish Austin Bain and Michael Harmon a first. In 2020 when the pandemic hit the USA, life the best. Austin has joined our Repack operations as we knew it basically hit a road block. Businesses here and Michael will be joining a team on the ware- were labeled essential or non-essential to be able to house side. Good luck to both of you and welcome sustain the economy while this outbreak was ongo- aboard! ing. Non-essential businesses were told to shut down for a time period to stop the spread of the disease. Several teams qualified for the QUEST Award in the Essential businesses had to remain open and on the 1st Quarter: Team 2 - Ken Elliott, Austin Holbrook, front line to help the country. Along with just being Charlie Greenwell and Dylan Kilgore; Team 3 - Josh open, new safety precautionary measures had to be Creek, David Nelson, Joey King, Dennis Curry and put in place to keep the employees safe. While there Robin Sauls; Team 4 - Terry Ledbetter, Jerry Per- was nothing but stress and hardship going on, busi- singer, Joe Sitzman, Tony Sutton and Bo Whitler; nesses pulled together in their own way to help out. Team 5 - Charles Garman, Eric Wheeler, Sheri Distilleries started making hand sanitizer, automotive Sharp and Cory Lamprich; Team 8 - Jim Steele, Pat plants started making plastic medical masks, the av- Effinger, Victor Virtue and Aaron Shively. erage person with a sewing skill started making med- ical soft masks and this is just the tip of the iceberg. Jim Slygh To me it shows teamwork, overcoming and adapting to something larger than just our normal day to day VAS, Main Street & WOQ lives. This is what makes our country great! Congratulations to all of the employees at the VAS, Mark Oschman Main Street and WOQ facilities that received the & Jake Matz Quest Award. VAS Facility – Danny Barnes, Shannon Cooper, Al- Liberty dora Davis, Camela Daws, Brant Irvin, Jim Key, Richard King, Jake Matz, David Moore, Amanda Our 1st Quarter of 2020 continued our run with no Nelson, Lona Nelson, Jeff Russell, Jason Tron, Kelly OSHA recordables. Once again we saw an influx of Winter and Ronnie Woods. additional associates to meet our customers new demand with head count peaking at 337 associates Main Street Facility – Terry Cox, Elbert Henderson, prior to the COVD-19 pandemic, that we now see us Alex Stewart and Ann Upshaw. all confronting together. WOQ Facility – Tim Allen, Nick Joyner, Will Melton, Volume levels, as expected, were upon us early. Tracy Sollman and John Smith. Delays in materials continued to be a constraint. The team, as always, found ways to keep the pro- We would like to welcome Tony Acuff and Adam cess flowing and have the product ready for our Drone to the VAS facility. customer. All operations remain OSHA Recordable free. Thank The Tour Department in the 1st Quarter was rather you to all of the team members for working safely. quiet but continues to look after the signed PGA Congratulations to our Safety Bingo winners during 14

Page 15 Liberty (Cont.) Tour Players as needed. The demand for these spe- cial balls is always present and a great accomplish- ment of ours. The whole plant is focused on produc- ing the best ball in the world. The Logo/My Number team started off slowly and built momentum in readiness for the large product promotion our customer had planned for 1st Quar- ter. The forecasts were looking excellent with great expectations for a huge growth in business for our customer’s special marketing group. The next gen- eration of stamping technology “Digital printing” is up and running and producing an excellent product. Our Liberty Employee Service Committee continues to work on associate’s events that brings a smile to our associates in their working day. Some previous events to share:  BBQ rotisserie raffle - Congratulations to our winner, Walt’s Jeanette Owens, from the Logo department (pictured below). Spring is here and the worries of winter driving is gone for another season. Everyone is looking for-  Halloween Dress up - Susan Elliot and Connie Glenn ward to the sunshine and warmer temperatures! showing the way (pictured right). With the challenges of winter behind us, we all ran  Spooky Treat Day head first into probably our biggest challenge yet  Chili Cook Off - Congratulations to our winner, Cheryl with the COVID-19 pandemic. For about four weeks there was more freight in the market than you could Davis. pick up and we could choose what we wanted, rates  A successful blood drive were also good. Then, just like that, the freight is  Ugly Christmas Sweater – Congratulations to the win- thin again, rates are low and the Dispatch team is working twice as hard by venturing out from our nor- ners, Breanna Whitner and Caroline Vella. mal customers to broker freight across the US. Until next time, hit them straight and long, but more I would like to thank the entire Dispatch team for importantly keep safe and love your family. their hard work and dedication! John Briscoe Drivers have been in the spotlight across the nation over the past few weeks and ours are no exception. Walt’s drivers have been out making critical custom- er deliveries daily in a world of unknowns with the ongoing pandemic. So a big shout out and thanks to 15

Page 16 Walt’s (Cont.) COVID-19 all of them for overcoming this challenging situation and adapting to the changes daily. I just want to say that we could not do it without them. We also have some exciting news as Walt’s is in the process of taking delivery of seven new Freightliner road trucks that will be assigned and put into service in the coming weeks (pictured above). I would also like to thank our Walt’s shop team for prepping them for the drivers that will be assigned to them very soon. Without the shop team who keeps the rest of the fleet rolling, we would not be able to serve our customers which is ultimately our mission here at Walt’s. Through these challenging times, it is important to remember that we are a team and it takes everyone to ensure that our customers’ needs are met every day, but even more so in this unprecedented time we are operating in. I would also like to welcome our new drivers and mechanics that have joined us in the 1st Quarter of 2020: Harley Scales, Taylor Robinson, Dustin Ash- by, Nicholas Tinsley, Leandre Ussery, Brandon Du- vall, Arnold Stafford, Edward Morris, Jonathon Hobbs, Dietrick Williams, Darcy Duvall, Haniel Saint- Felix, Cody Jackson, Logan Fortune, Michael Krack, Levi Marez, Dalton Curry and Nathan Davenport. Welcome to the team! Please continue to keep up the excellent work! Thank you. Andy Logan & Jim Griese 16

Page 17 Hearing & Vision Discounts Beltone Program for Better Hearing with BlueCross BlueShield We're pleased to offer an extra value-added benefit to our members. Save up to 25% on all Beltone hearing aids! Here are some other benefits of the discount program:  Free hearing screenings by Beltone audiologists and specialists  Complete follow-up care for one year at a Beltone Hearing Center  Testing done by trained Beltone hearing aid specialists or audiologists  Choice of more than 70 models of Beltone hearing aids and hundreds of custom Beltone hearing aids  Warranty service at any Beltone service center nationwide Plus, your immediate family members can take advantage of the savings, too — even if they aren't covered under your health insurance. All you have to do is show your member ID card at a participating Beltone Hearing Center to be eligible for these savings.To find a Beltone Hearing Care Center call 1-800-BELTONE (235-8663) or go to www.beltone.com TruHearing with VSP (See Coupon Below) We've partnered with TruHearing to offer members, and their immediate family steep discounts on digital hearing aids. Download the flyer to learn more. For more information and to schedule an appointment, call TruHearing Customer Care today at 855-786-0788. Representatives are available Monday through Friday, from 9 a.m. to 9 p.m. EST. To ensure TruHearing savings, you must schedule all appointments through TruHearing. See the full list of products and savings at http://sc.truhearing.com. Prices and products are subject to change. LASIK Services Members can take advantage of special discounts through QualSight for savings on LASIK vision correction. You’ll enjoy savings of 40 to 50 per- cent off the national average price of Traditional LASIK and big savings on procedures.  $945 per eye for Traditional LASIK  $1,395 per eye for Custom LASIK  An additional $1,795 per eye for Bladeless LASIK Please call QualSight at 855-489-2020 to schedule an appointment. A care manager will answer your questions and schedule a preoperative ap- pointment with the physician you select. Vision One Eyecare All members can take advantage of this free discount program! Just present your health plan ID card at participating Vision One locations and save on eye exams, frames and lenses. You do not need to have vision coverage with us to enjoy these savings! Doctors of optometry and ophthalmology have practices at most Vision One locations to provide exams and prescriptions. Participating doctors offer a $5 discount off eyeglass exams and a $10 discount off contact lens exams. If you have questions about Vision One or you want to find a provider near you, please call 866-559-5252. To find a Vision One professional online, use the EyeMed Provider Locator. Learn more in the Vision One benefits and discounts flyer. 17

Page 18 Health & Wellness Walking: Take Steps Toward Better Health One of the most effective forms of exercise is something that doesn’t involve grueling effort or long hours in the gym. In fact, you’ve been doing it every day since you were a toddler: It’s walking. When you decide to walk for fitness, it does take a little bit of planning and effort. But by incorporating more steps into your daily routine, you’ll be well on your way to a healthier lifestyle. Here are some of the benefits of establishing a regular walking routine:  Increase HDL (the “good” cholesterol) and lower LDL (the “bad” cholesterol)  Increase muscle tone and bone density  Increase energy, stamina and metabolism  Reduce symptoms of premenstrual syndrome (PMS), back pain and arthritis  Reduce the risk of heart disease, diabetes and obesity  Reduce stress How many steps do you have to take for your body to feel the benefits? The recommended number of steps per day is 10,000. By wearing a pedometer or other personal fitness device, you can track your steps easily. Or, use a step-counting app on your smartphone. Try tracking your steps for a day as you go through your normal routine. You might be surprised at how many steps you’re already taking. You can use that number as a baseline as you increase your steps to an activity level that’s right for you. If you don’t have a step-counting device, just track the amount of time you dedicate to walking throughout the week. An effective routine will consist of walking for 30-60 minutes a day, five days a week. Get the most out of a walking routine with these tips:  If you have health problems, check with your doctor before starting a walking program.  Choose comfortable, supportive shoes, such as running, walking, or cross training shoes, or wear light hiking boots.  For longer walks, warm up with stretching exercises and include a cool-down period to reduce stress on your heart and muscles.  Practice correct posture as you walk — head upright, arms bent at the elbow and swinging as you stride.  What’s a good pace? A rule of thumb is that you should be able to carry on a conversation while walking, but not sing.  Drink plenty of water before, during and after walking to cool your muscles and keep your body hydrated.  Find ways to make your walks more fun — you’ll look forward them to them and they’ll go faster. You might find a friend to walk with, listen to music, or catch up on a radio program or podcast you enjoy. Once you make a brisk walk part of your routine, your day just won’t feel right without it! Source: WalkingWorks Program; American Heart Association 18

Page 19 Employee of the Week Each week our Operations Managers nominate an employee who they believe has shown outstanding performance in the workplace. Winners receive True Blue hats and $100 checks. Congratulations to our 1st Quarter winners! Dillon Axton Dave Wilkinson Enrique Caban Travis Holloway Mt. Vernon Waterford Houston Elkton Rob Prutch Allen Cox James Erickson Chris Henderson Greenville Mt. Vernon Martinsburg Martinsburg Bill Brownwell Alfredo Perez Rodriguez, Donnie Davis Angel Alcay Tyler Smith, Jaime Fernandez Martinsburg Mt. Vernon Mt. Vernon Houston 19

Page 20 WSI Anniversaries: January 1— March 31 1 Year  Irvin, Brant  White, William  Owsley, Monquale  Jarrell, Kenneth  Wilder, Katlyn  Perrott, Emily  Adams, Tracey  Jones, Tommy  Poff, Braden  Ayala, Kevin  Kelley, Hollie 2 Years  Preske, Sean  Baldwin, Donna  Kennedy, Rodwell  Pulliam, Dewey  Barton, Demetriya  Knowski, Stephanie  Ackerman, Dylan  Ramos, Jaime  Boutte, Clarence  Lemon, Curtis  Atwood, Emily  Reyes Madrigal,  Bowling, Christopher  Londono, Adela  Barker, Matthew  Brown, Brittany  Lopez, Marisol  Batac, Phillip Arturo  Browning, Travis  Maeva, Faausu  Berrum Navarrete,  Reyes Mateo, Rafael  Cape, Melissa  McAlister, Kimberly  Ruiz, Juan  Carrasco, Rodolfo  McKinney, Melissa Juan  Sherman, Shakyra  Castillo Gomez, Mario  Mejia Almendarez,  Billingslea, Tejhaun  Smith, Jessie  Chacon, Oscar Laura  Bronge, Brandon  Smith, Kendra  Chaudet, Daniel  Merryman, Charles  Caceres, Jose  Sosby, Audrey  Clark, Pamela  Moore, Cheron  Carpio Carillo, Byron  Sutton, Tony  Cobb, Spurgeon  Munn, Dawn  Carr, Shasta  Torres, Rene  Coit, Charles  Nelson, Amanda  Cleves, Alexander  Wallace, Zelda  Davenport, Rico  Ortega, Francisco  Coomer, Matthew  Washington, Anthony  Day, Donald  Patterson, Ashley  Corral, Samantha  Whitler, Robert  Dean, Albert  Perez, Jonathan  Derway, Hugh  Will, Shelley  De Le Cruz Vazquez,  Phillips, Johnathon  Doris, Chad  Williams, Penita  Phillips, Ryan  Duran, Juan  Winiger, Justin Jaime  Ramey, Amber  Earle, Melinda  York, Tabatha  Elliott, Theresa  Ritchison, Jerry  Eberhardt, Andrew  Younker, John  Eric, Nishimwe  Ryan, Thomas  Edling, Ashton  Ezell, Jacob  Schneider, Sara  Egbert, Misty 3 Years  Fernandez, Jaime  Scott, Lacey  Elkins-Mendez, Louis  Ferrer, Armando  Shadrick, Robert  Franklin, Keith  Adrien, Nsengiyumva  Finch, Cody  Smith, Chasquan  Gillooly, Timothy  Avelar Suarez,  Galloway, Laura  Smith, Lacey  Haney, Gary  Garcia, Melissa  Smith, Robert  Haupt, Jacob Vicente  Gibson, Michelle  Soupene, Arron  Hawkins, Tamilla  Barry, Jenna  Gillespie, Kaetlyn  Stegall, Steli  Hayes, Randall  Castenada, Giovanni  Givens, Steven  Stewart, James  Hernandez, Cesar  Clark, Steven  Graham, Kara  Stinton, Curtis  Holland, Tessia  Cleves, Andres  Hall, Dykeya  Thomas, Eric  Keckeisen, Cindy  Conner, Nicholas  Heaton, Daniel  Thomas, Matthew  Kelley, David  Cunningham, Anthony  Hicks, David  Tobar Ramos, Bryan  Ladley, James  Donat, Seth  Holland, Janice  Vasquez, Amanda  Mason, Denzell  Dowdy, Corneilus  Hood, Lenora  Vella, Caroline  McReynolds, Colin  Eaton, Christopher  Hornback, Rocky  Walden, Elizabeth  Misouk, Jaime  Edwards, Kyle  Horner, Matthew  Weathers, Keith  Mitchell, Antonius  Fuentes, Raymundo  Huerta-Nolazco,  Murphy, Amber  Gordon, Lee  Ortiz Cuadros, Angel  Gossage, Whitney Osvaldo  Griffin, Marcus  Hurtado, Armando 20

Page 21  Handwerk, Chad  Hill, Sandra  Rodriguez, Rafael  Valenzuela, Jesse  Holbrook, Austin  Horne, Matthew  Smith, Jessica  Whisler, James  Johnson, Patrick  Jimenez, Nathan  Sole, Edward  Zavalija, Ivan  Keagle, Julia  Kelly, Jamayal  Valle, Omar  LaFontaine, David  Kilgore, Dylan  Watson, Melissa 8 Years  Locke, Kimberly  Lock, Sean  Maney, Benjamin  Maldonado, 6 Years  Shahan, Michael  Matz, Jared  Winter, Kathleen  McKissack, Eddie Argentina  Anderson, Calvin  Nelson, David  Melendez, Adrian  Armendariz, Steven 9 Years  Pennon, Nathanial  Melendez, Alejandro  Castillo, Edgar  Pintor, Moises  Moore, Ronald  Croney, Kenneth  Bailey, Donald  Ramirez, Michael  Ochoa, Jesus  Dixon, Lionel  Bruno, Steven  Shalander, Alex  Parra, Thomas  Evans, Shomari  Burke, Frank  Sharp, Sherri  Pinzon, Carmela  Fogg, Keith  Castaneda, Adrian  Shipman, Shawn  Prutch, Robert  Gallego, Marco  Charney, Joseph  Shively, Aaron  Reyes, Austin  Jennings, Ronald  Embry, Jerry  Snead, Lauren  Rodriguez, Brian  Marshall, Chad  Hedgman, Jefferson  Swayngham, William  Rodriguez, Jose  Miller, Leann  Hines, Michael  Thayer, Devon  Salazar, Christian  Patterson, Charlie  Lechel, Hawk  Vibbert, Samantha  Tejeda, Andy  Richardson, Brian  Mejia, Nereyda  Wagner, Mark  Villafranco, Maria  Surrett, Shannon  Melton, William  Wyma, Patrick  Wambrug-Simon,  Taylor, Angela  Quintanilla,  Washington, Anthony 4 Years Eugenia Armando  White, Fletcher  Swaney, Doug  Aguilar, Emanuel  Wood, Roy  Alba, Victor 7 Years 10 Years  Alfaro, Jose 5 Years  Blackwell, Donna  Alex, Raymond  Davis, Cheryl  Cap, Kevin  Campbell, Michael  Cardenas, Karla  Crenshaw, Anita  Corrigan, Patrick  Evans, Jamie  Carrillo, Ismael  Curiel, Carlos  Casillas, Andrew  Davis, Skyler  DeCasas, Noe  Moore, Holly  Casimiro, Armando  Dillinger, Rodney  Castillo, Saul  Flemmings,  Garcia, Rafael  Moore, Van  Castro, Luz  Crummer, Michael Christopher  Garman, Charles  Moorer, Kelvin  Davison, Frederick  Gage, Nancy  Diaz, Ricardo  Guevara, Eduardo  Henderson, Luther  Perrin, Robert  Duarte, David  Hall, Jacob  Duron, Kevon  Harris, Herman  Kovacovsky, Joshua  Richey, Lance  Duvall, Thomas  Holland, Daniel  Evans, Rebecca  Kinard, Willie  Lopez, Phillip  Waters, William  Garland, Suzette  Martinez, Luis  Gonzales, Cory  Meddles, Martin  Lozano, Brandon  Zell, Edward  Hendley, Holden  Nickens, Robert  Patton, Barbara  Miramontes, Gonzalo  Patton, Catherine  Poot-Arias, Miguel  Murphy, Christopher 11 Years  Nation, David  Harbour, Tommy  Olivera, Arturo  Morrison, James  Olivo, Samantha  Williams, Cameron  Osuna-Soto, Ruben  Owen, Dakota 12 Years  Pineda, Pablo  Fleury, Jason  Richardson, Michael  Martinez, Alex  Rueda, Adan  Martinez, Salvador  Sanchez, Ruben  Martir, Douglas  Scharfenberg, Joachin  Mills, Melody 21

Page 22  Necaise, Miranda  Owner, Lloyd 15 Years 23 Years  Pethtel, Peter  Shiller, Clifford  Allen, Andrew  Allen, Timothy  Ramirez, Virginia  Simon, Ronald  Davis, Aldora  Bruce, Kevin  Soto, Josue  Slijepcevic, Petar  Schmitzer, Gary  Collins, Betsy  Sullivan, Michael  Valdez, Ramona  Elliott, Kenneth  Vass, Lisa 16 Years  Foley, Bradley 13 Years  Effinger, Patrick 14 Years  Glascock, Timothy 24 Years  Brodeur, Marc  Wade, Seth  Gasser, Lawrence  Brummell, William  Back, Darrell  Colon, Jose  Bennett, Jacqueline 21 Years 26 Years  Cook, Elizabeth  Funez, Juan  Abad, Glenn  Allyn, Charles  Crowley, Crystal  Harrison, Randy  Daniel, William  Dominguez, Jorge  Lisle, Jennifer 30 Years  Fisher, Jason  Pope, Chantay 22 Years  Arney, Roy  Hubbard, Charles  Stokich, Michael  Haigler, Ben  Lamborn, Stephon  Williams, Kent We would like to thank each of you for your continuous hard work and dedication to Warehouse Services, Inc.! Mt. Vernon Office Update The new office building in Mt. Vernon has made some major progress and our team will be moving in before we know it! The new office building is being built next door to The Cox Group office where our Industrial Re- lations team is located. This project began in the summer of 2019 and is estimated to be completed by the summer of 2020. We are very excited to merge all of our Mt. Vernon office personnel into one building! The left image below portrays what the building is expected to look like. The right image below shows where the progress is as of May 2020. 22

Page 23 2020 Insurance Changes Every year we evaluate the cost of health care for our business. The fiscal year of 2019 was not a good one for our company. The use of our health program is up 14% over 2018 and the cost of care has risen 22%. Therefore, we have taken steps to attempt to control future costs. These changes will still provide benefits for our team so that they receive the most comprehensive health care packages available while keeping cost affordable. The following few changes will take effect in January for the 2020 plan year. 1. The fourth quarter deductible carry-over is no longer available. Currently, amounts applied toward the de- ductible in the fourth quarter also apply to the next year deductible. 2. The maximum out of pocket allowed will no longer include the annual deductible. Currently the maximum out of pocket amount allowed includes the deductible amount of $1500/$750.  Beginning January 1, 2020 the deductible will not be included in the maximum out of pocket allowed. (scheduling your preventative health screening and blood work up will assist in keeping cost down) 3. Vision benefits will remain the same; however, there will be a slight premium increase. Current premiums are $1.50 for single and $3.00 for family coverage.  Beginning on January of 2020, Single coverage will be $1.75 and Family coverage will be $3.50 4. RX Benefits will manage the Prescription drug plan in 2020. Currently the Prescription Drug Plan is with Express-Scripts.  You will receive a new prescription card for 2020 and it will be important to throw away the old card and replace with the new cards.  RX Benefits will take steps to make sure we are using the most cost effective medicines while still ad- dressing patient symptoms.  Your Co-payments will remain the same.  You will continue to see the Express Script name on the card. If you have created an account with Ex- press-Scripts, your user name and passwords will remain the same.  RX Benefits is a utilization management program. You may be required to receive new authorizations for your prescription use. 5. Dental insurance will be with Delta Dental of SC. Effective January 1, 2020. Currently WSI offers dental ben- efits through The Standard.  The dental benefits coverage will now include orthodontics and implants.  You will receive a new card and should discard the Standard dental card after January 1, 2020.  The employee contribution for single coverage and plus one coverage will be lower than current premi- ums (New rates are $3.65 EE Only, $8.82 EE + 1) (Current is $3.88, $9.13)  The employee contribution for family is slightly higher. (New Rate = $15.41 for Family) (Current is $14.47) 6. A diabetes management platform; ONE DROP, has been added to the 2020 benefits package at no addition- al cost to the employees. 7. Employee contributions for medical will remain the same. New Benefit Guides will be available next month, please see your manager to get your copy. The Benefit Guides will have all of the new Legal Notices for 2020 as well as all of the changes mentioned in this article. Lea Ann Stierley 23

The Distributor Pre-Sorted Standard U.S. Postage Warehouse Services, Inc. P.O. Box 608 PAID Mt. Vernon, IN 47620 Mt. Vernon, IN Permit #10 Medical Insurance: Blue Cross Blue Shield of South Carolina Visit www.southcarolinablues.com to get the most from your medical insurance provider. This site offers several tools. Health Assessment, ability to order medical cards, update “other Insurance” information, treatment cost estima- tor, view Explanation of Benefits (EOB), print forms, find providers and much more! Prescription Benefits: RxBenefits/Express Scripts https://www.express-scripts.com or call 800-334-8134 Vision Benefits: VSP www.vsp.com or call 800-877-7195 Dental Benefits: Delta Dental www.deltadentalsc.com or call 1-800-335-8266 Voluntary Benefits: Allstate Benefits http://allstatevoluntary.com/warehouseservices or call 877-345-9319 Warehouse Services Employee Benefits Hotline: [email protected] or call 800-377-6897 A dedicated customer service team is available throughout the year to assist with questions regarding claims, eligibil- ity, and wellness information. (Monday—Friday 9:00 am—5:00 pm) Fifth Third Bank– Profit Sharing and 401k Retire.53.com or call 866-258-4777 View the website to check account balance, change investment options to 401k, retirement calculators, college edu- cation calculators, print forms and more. Please call Lea Ann Stierley at 812-838-8647 if you need additional information regarding your benefits. Follow us: 24