Employee Handbook 2016 Study 1

EMPLOYEEHANDBOOKRevised Edition 2016

1A Message fromMr. Martin C. YuDear Employee,Welcome to FELCO!We are glad that you are now part of our growing family!You now belong to a team focused on one goal – “To lightup more worlds by providing Filipinos with affordable anddurable lighting and power solutions.”The strength and vitality that FELCO enjoys today is due inno small part to the many important contributions made byeach of its members. The Company benefits greatly fromthe dedication and professionalism that each of you bringsto your work.FELCO takes a special interest in the well-being ofeveryone in this organization. The policies, benefits, andservices described in this handbook reflect that concern. Iencourage you to take advantage of the many opportunitiesand resources available to you for your personal growthand professional development.I hope you will derive much satisfaction and personalfulfillment in knowing the vital contribution that you make tothe success of our Organization.Congratulations and I hope that you have a successful andfruitful stay!Sincerely,Martin

CUSTOMER SATISFACTION 1We treasure each and every customer. INTEGRITYWe pledge to provide distinctive quality andunparalleled customer service as we strive Integrity is our hallmark, the foundationto gain the respect and trust of our clients. upon which we build relationships with our clients, suppliers and each other. CONTINUOUS IMPROVEMENT We constantly seek improvement on our products, services and ourselves. Our greatest enemy is not our competitors but ourselves.FLEXIBILITYWe welcome new ideas and embrace change.Like the waves, we will be ever be changing yetever the same.COMMITMENTWe believe that dedication and hard work are thekeys to achieving our goals. LOYALTY We think and act like owners. The growth of our company means our growth as well.

7/F Zen Offices Bldg. 1111 Natividad Lopez St. Ermita, Manila Tel: (02) 789 1000 , Fax: (02) 789 1010 www.fireflyelectric.com