HSE Forum Slide

11 July 2023 PETROFAC MALAYSIA HSE FORUM Human Performance Improvement

AGENDA Tim e Activity De le gation 0830 – 0900 hrs Registration 0900 – 0915 hrs Safety Moment PMY 0915 – 0930 hrs Welcoming Remark Ridzuan Tahir Head of Geoscience, PMY Hanif Hashim General Manager, PMY 0930 – 1015 hrs Keynote Address: Dr Nurashikin Ibrahim Mental Health and Consultant Public Health Physician Head, National Centre of Excellence Productivity for Mental Health, Ministry of Health 1015 – 1045 hrs Tea Break Moderator: 1045 – 1215 hrs Panel Discussion: Muhammad Hafiz Mohamed Khalil, PMY Human Performance Panelist 1: Mas Ariff Ariffin – Technical Professional MPM HSE Improvement Panelist 2: Dr Anne Jamaluddin – Head of Trainers Young Minds Malaysia Panelist 3: Captain Shakil Ahmad – Human Factor and CRM Specialist – Aviation Industry 1215 – 1230 hrs HSE Performance & Abdul Razak Mohammad Conclusion HSE Manager, PMY

SAFETY MOMENT Why Good Leaders Make You Feel Safe Ridzuan Tahir Head of Geoscience, PMY

Why Good Leaders Make You Feel Safe

WELCOMING REMARK Hanif Hashim General Manager, PMY

KEYNOTE ADDRESS Dr Nurashikin Binti Ibrahim Consultant Public Health Physician Head, National Centre of Excellence for Mental Health, Ministry of Health

TEA BREAK

Moderator Muhammad Hafiz Mohamed Khalil Petrofac Malaysia PANEL DISCUSSION Human Performance Improvement Panelist 1 Panelist 2 Panelist 3 Mas Ariff Ariffin Captain Shakil Ahmad Dr Anne Jamaluddin Technical Professional MPM HSE Human Factor & CRM Specialist Public Health Specialist Aviation Inductry

MAS ARIFF ARIFFIN Technical Professional PETRONAS MPM HSE

HPI: The Next Logical Step

HPI: Principles and Key Concepts

HPI: Traps, Tells and Tools?

DR. ANNE JAMALUDDIN Public Health Specialist, Head of Trainers Young Minds Malaysia Dr. Anne Jamaludin is an esteemed public health specialist with nearly two decades of expertise in academia, research, and advocacy. Alongside her extensive experience, she holds registrations and licenses as a counselor and clinical psychologist, demonstrating her commitment to providing comprehensive care. She has collaborated with prominent local and international organizations, including the Malaysian AIDS Council, UNICEF Malaysia, and esteemed government institutions such as the Institute of Health Management, MoH. Dr. Anne's research contributions have been published in prestigious local and international journals, focusing on critical areas such as community health, mental health, and child and maternal well-being. Currently affiliated with HELP University and serving as an appointed Adjunct at Monash University and UCSI University, she continues to advance education and empower future healthcare professionals. Moreover, Dr. Anne actively contributes to the ARK Counseling Centre, offering valuable counseling services, psychology testing, and assessments. Additionally, she holds the esteemed position of head trainer and advisor at YoungMinds Malaysia—a leading mental health advocacy movement that provides training to various industries, organizations, and companies, promoting mental well-being.

Harnessing the Power of a Positive Psychology Environment for Enhanced Human Performance in Organizations Exploring the benefits and strategies for creating a positive psychology environment to enhance human performance in organizations.

Culture and Value ▪ Fostering a culture that promotes trust, respect, open communication, and collaboration. ▪ Importance of aligning organizational values with individual values to enhance employee satisfaction and commitment. ▪ ​ v cul u c n c u v n ng g ng psychological environment that promotes employee productivity, creativity, and overall organizational success

Employee Well-being and Work-Life Balance ▪ Promoting work-life balance, stress management, and resilience among employees. ▪ Creating a work environment that supports physical, mental, and emotional well-being. ▪ Example, employee wellness programs and initiatives ► impact on performance outcomes.

CAPT SHAKIL AHMAD CRMI Instructor, TRI & HUFAC Manager • 50 years in Aviation • CRM & TRI instructor at MAS • CRM & TRI instructor and HUFAC Manager at Air Asia • CRM & HUFAC Manager at Malindo Air Conducted CRM for RMAF CRM for Hornbill Helicopters CRM for Jet Airways CRM for Sudan Airways CRM for Firefly CRM for PDRM Udara

CRM CRM as a tool for Human Performance Improvement in Aviation CRM – Crew Resource Management or NTS – Non Technical skills

Hawkins SHELL Model H = Hardware HE S = Software (process, symbology) E = Environment L L = Liveware (human) sL CRM Skills resides here In this model the match or mismatch of the interface is just as important as the characteristic of the blocks themselves. A mismatch can be a source of human error

KSAINPUT – OrgCRaEWnMiEMsBaERtion & PeopleCompany Culture Culture & Values Communication Info Processing (Social ) Monitoring Application of Leadership Stress Fatigue Procedures TeCamRwMork Distraction Workload Mgt Inattentional blindness PROCESS - BehaviourWorking Climate Complacency Bias Shared Situational Awareness TEM & ADP Risk Assessment and Decision Making VV-MM CRM Model Unsafe OUTPUTO-utcPomeerformance Safe

We can predict and manage error-likely situations

VERBALISE VERIFY VALIDATE (ThreatIdent) (Threat Mgt) MANAGE MONITOR Threats {PAVE} TEM Threat Management (Anticipate, Avoid, Buffer, Contingency) Error Error Mgt (Detect, Trap, X-Check) UAS MGT (Recall) Accident

We can predict and manage error-likely situations

HPI: Safety Principles Source: VSL Goal Zero Handbook (shell.com)

Leaders have a lot more to learn than frontline workers Leaders have more to unlearn than frontline workers

CRM

Leaders have a lot more to learn than frontline workers Leaders have more to unlearn than frontline workers

HPI: Generative HSE Culture Behaviours Adapted from the Hearts and Mind's Managing Rule Breaking, Energy Institute Source: PETRONAS Generative HSE Culture Journey, GLC OSH Summit 2023

HSE PERFORMANCE AND CONCLUSION Abdul Razak Mohammad HSE Manager, PMY



HSE PERFORMANCE SUMMARY Contractor Contractor TRCF 0.34M 9K 0.00 PMY 0.59M PMY 12k 603 LTIF 0.25M 3k 0.00 Manhours Safety Observations Active Monitoring 0.0 0 0 No. of day since last TRC INCIDENT REPORTING CLOSURE 254 As of 11 Jul 2023 LTI on 30 Oct 2022 – 100% West Desaru Days IP’ s Left Thumb Distal End Injury FAR Major Fire Major LOPC

REAR VIEW MIRROR Contractor HSE Management Human Performance Upskilling Contract Custodian and Contractors Improvement Managing Ergonomic at To continue provide motivation, workplace clarity, observable leadership Reinforce ergonomic program Mental Health Mental Health First Aider Strengthen Asset Integrity Situational Awareness GHG quantification and reporting Management k “ F” Ens ure Processes to provide Effective Measures through Ha bitat operations a nd Confine Space activities Enha nced Reporting and monitoring performance

Lost Time Incident Date: 30 October 2022 Outcome Root causes and contributory factors Lessons learned Summary Left Thumb Distal End Injury Improper H and Placem ent - IP l eft palm was Increase Time Out For Safety (TOFS) placed on the Pawl lock pivot pin hole. and 20 Second Scan situational and On the 30th October, Subcontractor Senior Crane Technician (IP) Incident Classification dynamic risk assessment across attending to Boom Winch to verify the detail measurement of the Inadequate W ork Planning and Execution to company. w orn-out pawl assembly of the Boom Winch. Lost Time Incident Install and Removal Pawl Lock Assembly - Minimal instruction wer e given for this task by Job Method Statement (JMS) to specify During the incident, IP instructed the Crane Operator (CO) to lower LSR Breached Maintenance Supervisor. IP and Crane Oper ator the pivot pin requirement during live the boom (i.e; to rotate the Boom Winch anti-clockw ise slightly so relied upon their ex periences for activity planning rotating equipment activity. Immediate that the ratchet w ill engage to the paw l). Line of Fire and confirmation of work methods. relevant Supervisor to the activity to verify critical steps are all included. As the Boom Winch rotates, the ratchet hits the unsecure Paw l, Minimal supervision/monitoring - There was resulted it to move backw ard and caught the P’ left-hand (distal minimal supervision/monitoring by nominated Sharing of relevant Lesson Learn end of left thumb) which was positioned betw een Paw l pivot base party (Nominated Area Operator) at site to i nspect sharing by Performing Authority (PA) and paw l hole. and monitor worksite i ncludi ng w ork activities as and Nominated Area Operator (NAO) at stipulated in the PTW procedure. every TBT. *IP: Injured Person Situational Awareness - IP lack situational Buddy system shall be rigorously Insert image here Insert image here awareness and slip out of focus during task. implemented across all assets for all tasks that involved physical intervention Photo replicated IP’s hand position Insufficient Risk Assessm ent - Ins ufficient Job with equipment, machines, pressure during the incident Safety Analysis and Job steps review, specifically containing devices and or flanges akin on the ratchet pawl lock marking activity. to it. Have you thought about the above lessons learned to avoid similar incidents on your Project/ Location? Synergi - Case # 29507

CLOSING - HPI TAKE-AWAY If WE want an incident free workplace, WE have to be motivated. How Leaders respond to failure matters; we need to learn from mistakes STOP When Unsure, STOP & Get Help, START WHEN SURE START when defenses and Controls are in place to fail safe ERRORS ARE MINIMISED LEARNING IS MAXIMISED PUTTING PEOPLE AT THE HEART OF EVERYTHING WE DO

MOVING FORWARD – HPI In Immediate Terms FOCUS ON WHAT CAN HURT MOST – Extract High-Value Learning from Incidences TAKE A SYSTEM VIEW – Mindshift: From Blame to What Caused the Mistake ROLE MODEL RIGHT BEHAVIOURS – Curious: Asking the Right Questions

THANK YOU

THANK YOU from Organizing Committee