Mesa Regal Protocol during Electrical

Protocol during Electrical/Water Outages No Power at Site: • Resident to call Mesa Regal Courtesy Patrol to report problem – 602.980.7375 o MR Courtesy Patrol will call on-site electrician (Ron Tarr during Season Oct-April) o MR Courtesy Patrol will contact Maintenance Supervisor (during off- season May- Sept) o If problem occurs during office business hours, resident to call Guest Services at 480.830.2821 to report problem. o Please do not call an outside contractor to assess problem. Mesa Regal management is not responsible nor liable for reimbursement of expenses you may incur for services. The Resort prohibits an outside contractor to open pedestal for any type of work related to power outages. The pedestals are maintained and repaired by Resort staff or certified electricians designated by Resort management. Power Outage throughout Resort: • Call Courtesy Patrol to report problem – 602.980.7375 o Courtesy Patrol will notify Mesa Regal Management. o Management will call SRP to determine if outage is caused by temporary SRP outage or accident nearby. Note: Management is usually on site within 20-30 minutes of notification. During Power Outage: • Keep refrigerator and freezer doors closed. • If the doors stay closed, food will stay safe up to: o 4 hours in refrigerator. o 48 hours in a full freezer; 24 hours in a half-freezer.

• If the power is out more than 4 hours, and a cooler and ice are available, put refrigerated perishable foods in the cooler. To keep them at 40 degrees or below, add ice or cold source like frozen packs or dry ice. Once problem has been assessed the following protocol will be followed: • Notice to residents via Mesa Regal Blog (must sign up in Activities) o Note: Depending on location of problem, notice may not be required to be sent to the entire resort during season or to all summer residents instead; it will be sent to residents in affected area only. • Notice will also be displayed on A-Frame at the following locations: o Main tower building next to Guest Services o Post Office Courtyard o Main Welcome Center IMPORTANT: Please be advised during emergency power outages or main water breaks it’s not always possible to notify residents prior to powering down or shutting water off. The critical of the matter requires us to act immediately and responsively to prevent further damages. In this case, notice after services are shut down will be sent via Mesa Regal Blog with pertinent information. Notice will also be displayed in A-Frames at locations listed above. Note: Depending on nature of problem, it may be feasible to contact residents also by going door to door. If resident isn’t home, note will be left on door. We are searching other viable recourses. We will notify you of any changes or changes to notification structure. We will send updates if necessary; via Mesa Regal Blog. Please stay in the know and sign up in Activities to receive Mesa Regal Blog by emailing [email protected].

IMPORTANT: Once repairs have been scheduled and notice sent out, please do not approach Mesa Regal staff or contractors on the grounds that are working to restore/repair power or major water break. Many times residents engage conversations with crew on the grounds about what is happening and expect an exact time when the problem will be resolved. This is extremely dangerous especially when dealing with electrical repairs. It takes time to respond to someone and at times conversation can be extensive especially if the resident is upset and forgets to be courteous and respectful. No one is ever prepared for unpredictable emergencies of this nature. I know you will concur these types of incidents happen everywhere, not just here at Mesa Regal. And as most realize, power outages don’t always occur due to old equipment as many times stated; power surges from SRP also cause problems for communities that own and maintain their own equipment. Unfortunately, some can be more troublesome and challenging than others as this last underground fault. There are many moving parts but nonetheless is taken very seriously in considerations of our residents. Please be assured we will continue to handle all future problems of this nature with the upmost respect and consideration of our residents. We are confident you too, desire to do the same with those who work diligently to restore the loss of power or other resort utility service. Let us continue to work together and always remember, we are here for you and desire the best for our residents. This message is intended for information purposes only