eSOP User Manual

National Institute of Rural Development & Panchayati Raj Ministry of Rural Development, Govt. of India User Manual for “eSOP Learning Portal” Version v1.0 Dated: 04th Feb, 2019 Version V1.0 2|P a g e

“eSOP Learning Portal” – User Manual Table of Content Sl. No. Particular Page No. 1 1.1 Introduction………………………………………………………………………………….. 06 1.2 1.3 Background………………………………………………………………………………….…… 06 1.4 1.4.1 Audience………………………………………………………………………………….…..…… 06 1.4.2 2 Purpose of the Document.…………………………….…………………………………… 07 2.1 2.2 Brief Overview…………………………………………………………………………………… 07 2.2.1 2.2.2 Features………………………………………………………….………………………………… 07 3 3.1 Minimum System Requirements………………………………………………………… 07 3.1.1 3.1.2 General Operating Instructions…………………………….………………………… 08 3.2 3.2.1 Getting Started…………………………………………………………………….…………… 08 4 4.1 Home Page………………………………………………………………..……………………… 08 5 5.1 Menu Bar……………………………………………………………………..…………………… 08 5.2 5.3 Dashboard………………………………………………………………………………………… 08 Users & Roles…………………………………………………………………………………. 09 Types of Roles…………………………………………………………………………………… 09 Globally Accessible Roles ……………………………………………………..…………… 09 Assigned Roles…………………………………………………………………………………… 09 Roles in Detail…………………………………………………………………………………… 09 Globally Accessible Roles…………………………………………………………………… 09 Registration / Creating a new Account in eSOP portal …………………… 11 Registration………………………………………………….…………………………………… 11 Courses & Categories……………………………………………………………………… 17 Categories………………………………………………………………………………………… 17 Courses…………………………………………………………..………………………………… 18 Highlights of the Course……………..……………………………………………………… 18 Version V1.0 3|P a g e

“eSOP Learning Portal” – User Manual Sl. No. Particular Page No. 6 6.1 Enrolment in a Course……………………………………………………………………. 20 6.2 6.3 Highlights…………….…………………………………………………………………………… 20 7 7.1 Steps for enrolment in a course…………………………….…………………………… 20 7.1.1 7.2 Steps for un enrolment from a course………………………………………………… 21 7.2.1 7.3 Assessment……………………………………………………………………………………. 22 7.3.1 7.4 Self-Assessment ……………………………………………………………………………… 22 7.4.1 7.4.2 Steps for Self-Assessment….……………………………………………………………… 22 7.4.3 Mock Assessment …………………………..………………………………………………… 24 Steps for Mock Assessment………………………………….…………………………… 24 Final Certification Examination ………………………………………………………… 25 Highlights of Final Certification ………………………………………………………… 25 Final Certification Examination Process…………..………………………………… 27 Final Certification Examination………………………………………………………… 27 General Instructions for Assessments (Self, Mock and Final exam) …… 35 Grading of Assessments…………………………………………………………..………… 36 Version V1.0 4|P a g e

“eSOP Learning Portal” – User Manual Manual Amendment Log – Version History Sl. Version Date Change Brief Description Number No No. 1 v1.0 04th Feb,2019 Written by: Md Afrozuddin, Asst. Director (MIS), DDUGKY, NIRDPR Version V1.0 5|P a g e

“eSOP Learning Portal” – User Manual 1. Introduction 1.1. Background The Ministry of Rural Development (MoRD) announced the Deen Dayal Upadhyaya Grameen Kaushalya Yojana (DDU-GKY) Antyodaya Diwas, on 25th September 2014. DDU-GKY is a part of the National Rural Livelihood Mission (NRLM), tasked with the dual objectives of adding diversity to the incomes of rural poor families and cater to the career aspirations of rural youth. DDU-GKY is uniquely focused on rural youth between the ages of 15 and 35 years from poor families. As a part of the Skill India campaign, it plays an instrumental role in supporting the social and economic programs of the government like the Make In India, Digital India, Smart Cities and Start-Up India, Stand-Up India campaigns. Over 180 million or 69% of the country's youth population between the ages of 18 and 34 years, live in its rural areas. Of these, the bottom of the pyramid youth from poor families with no or marginal employment number about 55 million. The DDU-GKY skilling ecosystem consists of The Ministry of Rural Development (MoRD) or the National Mission Management Unit (NMMU or NU), State Missions, Project Implementing agencies or training partners and Technical Support Agencies. Curriculum support is through National Council for Vocational Training (NCVT) and the Sector Skill Councils (SSC) of National Skill Development Corporation (NSDC). Combined with industry partnerships and partnerships with employers, the ecosystem comes together to provide the best possible training and gainful employment for a candidate. 1.2. Audience The audience of this document includes the various functionaries involved in implementation of DDUGKY ❖ Ministry of Rural Development (MoRD) ❖ Central Technical Support Agency (CTSA) ❖ State Rural Livelihood Missions (SRLMs) ❖ Project Implementation Agencies (PIAs) Version V1.0 6|P a g e

“eSOP Learning Portal” – User Manual 1.3. Purpose of the Document “eSOP – Learning Portal is an e-Learning portal designed to impart knowledge on guidelines and Standard Operating Procedures (SOP) adopted for implementing projects under DDU-GKY This document will guide the different project functionaries of all Stake holders of DDUGKY to navigate the eSOP portal and to understand the process of undergoing the eSOP certification examination 1.4. Brief Overview 1.4.1. Features Brief description of the features offered by “eSOP – Learning Portal” are given below i. Easy access to all the functionaries of DDU-GKY project at various levels for learning the standard operating procedures ii. A web-based learning management system compatible with Mobile, Tablet, laptop & desktop in all operating systems like Windows, Mac, Linux, etc., iii. Multiple stakeholders with distinct privileges iv. Structured course materials with self-assessment modules and built-in certification v. Robust question bank that supports multiple type questions vi. Enables the various functionaries involved in the project to undergo certification exam 1.4.2. Minimum System Requirements “eSOP – Learning Portal” is a web-based application, the minimum system requirements for accessing the website are: i. Desktop / Laptop / Tablet / Mobile, etc., ii. Operation System like Windows, Mac, Linux, etc., iii. Web Browsers like Google Chrome, Internet Explorer, etc., Version V1.0 7|P a g e

“eSOP Learning Portal” – User Manual 2. General Operating Instructions 2.1. Getting Started “eSOP learning portal” – is an web application. To view the portal, type the URL http://ddugkysop.in/ in the Address Bar of the Browser Window. The Home Page will open as shown in Figure-1. Figure 1– (Home page) 2.2. Home Page Home page of eSOP portal contains the general information about the portal which include Menu bar with tabs, Dashboard, Login tab and Footer with related links 2.2.1. Menu Bar i. Home: Directs to the Home page of the portal ii. About us: This section provides information about NIRDPR and eSOP Portal iii. Courses: This section provides the Categories and course wise content of SOP iv. Certification: This section provides information related to eSOP examination, Minimum certification requirements and final certification process v. Key Contacts: This section provides contact details of eSOP Nodal officers of eSOP Portal, MoRD, SRLMs, PIAs and eSOP Test centre incharges vi. Log In: This section provides the users to login into eSOP portal using login credentials (Registered users) or to create new account in the portal 2.2.2. Dashboard This section provides the status of progress of eSOP portal and certifications Version V1.0 8|P a g e

“eSOP Learning Portal” – User Manual 3. Users & Roles 3.1. Types of Roles 3.1.1. Globally Accessible Roles i. Guest ii. Registered User iii. Student 3.1.2. Assigned Roles i. Local Facilitator ii. eSOP Test Centre Incharge 3.2. Roles in Detail 3.2.1. Globally Accessible Roles i. Guest: Any user who visits the portal without any registration Privileges: i. Register in the portal ii. Browse the portal sections including the course content iii. Can register in the portal Limitations: i. A Guest user (Without registration) is restricted to enrol in any of the courses and attempt any type of Assessment available in eSOP Portal ii. Registered User Any user who gets registered into the portal by filling the registration available in the portal Privileges: i. Browse the portal sections including the course content ii. Enrol in course/s iii. Update user profile, Change Password and Message Preferences Limitations: i. A Registered user (Without enrolling in any of the courses in eSOP portal) is restricted from attempting the eSOP final certification examination Version V1.0 9|P a g e

“eSOP Learning Portal” – User Manual iii. Student: A registered user who has enrolled in any course becomes a student in that particular course. Privileges: i. Browse the portal sections including the course content ii. Enrol in course/s iii. Update user profile, Change Password and Message Preferences iv. Attempt Self-assessment available at the end of each chapter and Mock assessment available at the end of each course v. Book slots for eSOP Final Certification examination vi. Attempt eSOP Final Certification (After booking exam slot) vii. Unenrol from course/s viii. View / Generate the eSOP certificate (Only those who qualified in any of the certification exams within one year of validity from date of examination) ix. View his/ her grade reports Limitations: i. A Student is restricted from attempting eSOP Final certification exam unless he/she books a slot in any enrolled course at any eSOP test centre Version V1.0 10 | P a g e

“eSOP Learning Portal” – User Manual 4. Registration / Creating a new Account in eSOP portal 4.1. Registration To register / create a new account in esop portal, the user has to follow the below steps Step 1: Visit http://ddugkysop.in/ and click “Register / Create New Account” link by either ways Figure – 2 (Register /Create new Account) (OR) Figure – 3 (Register /Create new Account) Version V1.0 11 | P a g e

“eSOP Learning Portal” – User Manual Step 2: Enter the Account details, Personal details, Contact Details and Professional details in the respective columns I. User Account: User ID: The proposed user id should be a working and valid Email ID. After submission of the registration form, a confirmation email will be sent to the email ID. The user has to click the activation link in the email to activate the user account in the eSOP Portal Password: The Password should follow the below given criteria i. Password should have at least 8 Characters ii. It should be a combination of minimum one Upper Case, one Lower Case, one Special Character and one Number Eg: Abc@1234 Figure – 4 (User ID & Password) Personal Details: User has to enter Aadhar No., PAN No., Driving Licence No. (Either / All) Contact Details: User has to enter the Address and contact numbers II. Professional Details: i. User has to select their respective process group from the list (MoRD / CTSA / TSA / SRLM / PIA / Others) ii. User has to select the Organization name from the Dropdown under “Organization” tab a. If the Organization name is not visible in the dropdown, the user has to send a request to NIRDPR to add the Organization details in the eSOP Portal. Version V1.0 12 | P a g e

“eSOP Learning Portal” – User Manual b. The user has to send an email request to “[email protected]” email id with the following details i. Organization Name ii. PRN details iii. Contact Person name and details for communication Figure – 5 (Create account) After filling the required information, the user has to click “Create My New Account” option at the bottom of the registration form. After successful submission of the registration form, a confirmation email will be sent to the user id (email) where user has to click the activation link in the email to active the account in the eSOP Portal. III. Edit / Update User Profile A registered user can Edit / Update his/ her Profile, Password and Message preferences in the portal. The user can update the profile details in any of the following ways i. At the time of login ii. On Home Page, on clicking “Profile” option after clicking the User name at the top right of the screen iii. On Home Page, on clicking the “My Profile Setting” under “Administration” tab at the bottom right of the screen Version V1.0 13 | P a g e

“eSOP Learning Portal” – User Manual Figure – 6 (Profile edit after login) (Or) Figure – 7 (Profile edit from Home Page) Version V1.0 14 | P a g e

“eSOP Learning Portal” – User Manual (i) Edit Profile: The user can update/edit his/her profile information except the User ID Figure – 8 (Profile edit) Note: User cannot edit / update the User ID (Email ID) (ii) Change Password: The user can change the login password any time Figure – 9 (Change Password) Note: The Minimum password criteria should be followed for setting new password Version V1.0 15 | P a g e

“eSOP Learning Portal” – User Manual IV. Message preferences There are two types of receiving notifications - popup notices and messages sent as email. The default notification method is popup notices. a. Pop-up notices When a user is logged into the portal, the message will pop up from the bottom right corner of the page. The user can choose to read the message immediately or to ignore it. If they choose to ignore it, the message remains as new message that is unread until it is read. b. Email notifications Users receive notifications as emails to the email address specified by them during the registration process. Different types of message preferences can be set by the users based on whether they are online or offline. The message preferences can be set by checking the relevant box for each item. Figure – 10 (Message Preference) Version V1.0 16 | P a g e

“eSOP Learning Portal” – User Manual 5. Courses & Categories 5.1. Categories The course content of eSOP portal is arranged under two categories i. Professional: Professional courses are intended to provide training in different aspects of the Standard Operating Procedures for project implementation under DDU-GKY. There are 3 courses under Professional Category ii. Master Trainer: Master Trainer courses are intended for those who wish to become trainers in different aspects of the Standard Operating Procedures for project implementation under DDU-GKY. Those who clear a course at this level are deemed to have also cleared the corresponding Professional course. They can participate as trainers in SOP training programmes and also volunteer as trainers on this e-learning portal. There are 3 courses under Master Trainer Category Figure – 11 (Categories) To check the Categories list, the user has to click the “Courses” tab available on the home page of eSOP portal. Version V1.0 17 | P a g e

“eSOP Learning Portal” – User Manual 5.2. Courses There are 3 courses available under both the Professional and Master Trainer Categories. Th details are given below i. Operations ii. Finance iii. Comprehensive Figure – 12 (Courses) To check the Courses list, the user has to click the “Courses” tab available on the home page of eSOP portal then click any of the Categories available 5.3. Highlights of the Course i. Each course has the Chapter wise content of SOP ii. Each chapter has the following a. Overview and Learning Outcomes b. Content c. Standard Forms d. Resources e. Guidelines f. Presentations g. Self-Assessment (Available only after enrolling in the particular course) Version V1.0 18 | P a g e

“eSOP Learning Portal” – User Manual Figure – 13 (Chapters) Figure – 14 (Course Content) Version V1.0 19 | P a g e

“eSOP Learning Portal” – User Manual 6. Enrolment in a Course 6.1. Highlights i. A register user can enrol in any of the courses available under both the categories ii. Once the user enrols for a course, he/she becomes a student of that particular course iii. After becoming a student in eSOP portal, the user becomes eligible to take assessments available in the portal, i.e., Self-assessment, Mock Assessment and Final eSOP Certification Examination in that particular enrolled course iv. Enrolment has to be done course-wise for each of the available courses v. Enrolment is mandatory for attempting the eSOP Final certification examination in the particular course vi. As per the guidelines mentioned in the notification no: 63/2015 released by MoRD, the user has to enrol in the prescribed courses (at least) to meet the minimum certification criteria based on the user profile Click here for details: http://ddugkysop.in/mod/page/view.php?id=714 6.2. Steps for enrolment in a course To enrol in a course, the user has to visit the course of his/her choice and then click “Enrol me in this course” option available under the “Administration” section. The user has to follow the below steps for the same: i. Click the “Courses” tab on the home screen of the portal ii. Then click on the “Category” name of the choice (Either Professional or Master Trainer) iii. Then click on the “Course” name of the choice (Operations / Finance / Comprehensive) iv. Once the Course is selected, the user has to click the “Enrol me in this Course” option available under “Administration” section on the left side of the screen v. Then click the checkbox available under “Enrolment Options” screen to confirm the enrolment in the particular course and click “Enrol Me” option Version V1.0 20 | P a g e

“eSOP Learning Portal” – User Manual Figure – 15 (Enrolment in a course) 6.3. Steps for un enrolment from a course To unenrol from a course, the user has to visit the enroled course and then click “Unenrol me from course” option available under the “Administration” section. i. The same steps mentioned above for enrolment in a course can be followed for unenrolment from a course ii. Here the user has to click “Unenrol me from course” option iii. The user can “Unenrol” from any course only when he/she has enroled in that particular course earlier Figure – 16 (Unenrolment from a course) Version V1.0 21 | P a g e

“eSOP Learning Portal” – User Manual 7. Assessment eSOP portal offers the users with different types of Assessment models to check the level of understanding of the user in the particular chapter / course Currently there are 3 types of Assessments available on portal, they are., i. Self-Assessment ii. Mock Assessment iii. Final Certification 7.1. Self-Assessment i. Self-assessment enables the student to assess his/her level of understanding of the particular enrolled chapter content. ii. Self-Assessment is available at the end of each chapter and the quiz will be related to the particular chapter iii. The student can take the Assessment multiple times from any location iv. There is no negative marking and no time for completion v. The question type is of multiple choices 7.1.1. Steps for Self-Assessment i. The user has to navigate to the particular enrolled course (Operations / Finance / Comprehensive) of Professional / Master trainer ii. Then click on the particular chapter iii. Then click on the “Self-Assessment” option available at the end of each chapter content iv. Then click on the “Attempt Quiz Now “option to start the Assessment v. Attempt the quiz by answering the questions by selecting the suitable answer from the multiple choice for each question vi. After attempting the quiz, click on “Finish Attempt” option to finish the assessment vii. A summary of the of quiz will be displayed question wise viii. The user can choose “Return to Attempt” or “Submit all and Finish” option at the bottom of the screen Version V1.0 22 | P a g e

“eSOP Learning Portal” – User Manual a.If the user clicks “Return to Attempt”, the quiz page will be reopened where he/she can attempt the quiz b.If the user clicks “Submit all and finish”, the assessment will be submitted for grading, and the user cannot attempt / change answers further ix. On confirmation of the “Submit all and finish” action, the user will be directed to question wise review screen where the he/she can review questions with correct answer to the question x. After reviewing, click “Finish Review” option to submit the Assessment and to check the Grade of the assessment Figure – 17 (Self-Assessment) Figure – 18 (Sample Self-Assessment quiz) 23 | P a g e Version V1.0

“eSOP Learning Portal” – User Manual 7.2. Mock Assessment i. Mock assessment enables the student to assess his/her level of understanding of the particular enrolled course (Operations / Finance / Comprehensive) of Professional / Master Trainer ii. Mock assessment is available at the end of each course and the quiz questions will be related to that particular course iii. The student can take the Assessment multiple times from any location iv. There is no negative marking and there is a time limit based on the course selected v. The question type is of multiple choices Course wise no. of questions and time duration for Mock Assessment Sl. Category No. of Time Minimum Course Questions duration qualifying % No 1 Operations Professional / Master Trainer 75 75 Minutes 60% 2 Finance Professional / Master Trainer 75 75 Minutes 60% 3 Comprehensive Professional / Master Trainer 100 90 Minutes 60% 7.2.1. Steps for Mock Assessment i. Navigate to the particular enrolled course (Operations / Finance / Comprehensive) of Professional / Master Trainer ii. Click on the “Course Assessment” option available below the chapter names iii. Then click on the “Mock Assessment” option iv. Then click on the “Attempt Quiz Now “option and then click “Start Attempt” option to start the Assessment v. Attempt the quiz by answering the questions by selecting the suitable answer from the multiple choice for each question vi. After attempting the quiz, click on “Finish Attempt” option to finish the assessment vii. A summary of the of quiz will be displayed question wise. viii. The user can choose “Return to Attempt” or “Submit all and Finish” option at the bottom of the screen Version V1.0 24 | P a g e

“eSOP Learning Portal” – User Manual a.If the user clicks “Return to Attempt”, the quiz page will be reopened where he/she can attempt the quiz b.If the user clicks “Submit all and finish”, the assessment will be submitted for grading, and the user cannot attempt / change answers further ix. On confirmation of the “Submit all and finish” action, the user will be directed to question wise review screen where the he/she can review questions with correct answer to the question x. After reviewing, click “Finish Review” option to submit the Assessment and to check the Grade of the assessment Figure – 19 (Mock Assessment) Figure – 20 (Sample Mock Assessment quiz) Version V1.0 25 | P a g e

“eSOP Learning Portal” – User Manual 7.3. Final Certification Examination 7.3.1. Highlights of Final Certification i. The final certification exam is to be taken by the students of eSOP portal who aspire to become certified professionals in a particular course (Operations / Finance / Comprehensive) of Professional / Master Trainer categories ii. Final Certification assessment is available at the end of each course and the quiz questions will be related to the particular course iii. The student can take the Assessment multiple times with two conditions, i) Book a slot in advance, ii) Visit the selected eSOP test centre to attempt the exam iv. The question type is of multiple choices v. The certification exam is conducted in specified centres (eSOP Test centres) on specified date and time slot vi. The user has to book a slot in advance (Date and Time) and visit the selected / opted eSOP test centre to attempt the Final certification examination vii. The process of the final certification exam is similar to the mock assessment. However, the final certification exam is password protected. The password is generally revealed to the students who take the certification exam at the eSOP test centre before 10 mins of exam slot and valid till 10 mins after exam slot viii. A user on achieving the pass percentage in the final certification exam will be eligible to get an online certificate. ix. The certificate can be retrieved at any point of time by visiting the course page for which the final certification exam was taken x. The Certificate will be valid for one year from the date of examination. After the validity the user has to once again appear for final certification examination xi. Each certificate has a unique code and the details / validity of the certificate can be checked online by entering the unique code / email id in the below link http://ddugkysop.in/report/courseoverview/checkcertificatevalidity.php xii. There is no negative marking and there is time limit based on the course selected Version V1.0 26 | P a g e

“eSOP Learning Portal” – User Manual Course wise no. of questions and time duration for Final Certification Examination Sl. Category No. of Time Minimum Course Questions duration qualifying % No 1 Operations Professional / Master Trainer 75 75 Minutes 60% 2 Finance Professional / Master Trainer 75 75 Minutes 60% 3 Comprehensive Professional / Master Trainer 100 90 Minutes 60% 7.4. Final Certification Examination Process Two steps are involved in final certification examination process i. Slot booking ii. Final certification examination 7.4.1. Final Certification Examination i. Slot Booking For appearing the eSOP final certification exam, the user has to book a slot in advance which includes the selection of Category, course and eSOP test centre i. To book a slot, the user has to visit the slot management page by either of the ways a. By clicking on the icon available on the home screen Figure – 21 (Slot booking from home page) (or) Version V1.0 27 | P a g e

“eSOP Learning Portal” – User Manual b. By clicking the “Certification” tab on home screen and then clicking the “Click here to book a final certification examination” link Figure – 22 (Slot booking from Certification page) ii. The user will be directed to the Slot management page where to book a slot, the user has to click “Book a slot” tab and then click “Select Location” option Figure – 23 (Slot booking) iii. Then the user has to select proposed Course and category in which he/she is willing to get certified a. The enrolled category and course only will be available for selection in the respective dropdown. b. User has to select the proposed eSOP test centre form the list available in the dropdown Version V1.0 28 | P a g e

“eSOP Learning Portal” – User Manual c. After selecting the test centre, the user has to select the proposed date of examination, exam slot timing and click on the corresponding seat number (The particular cell will be highlighted) Figure – 24 (Selection of Category, Course and eSOP test centre) d. After selecting the seat, the user has to click “Create” option to create and confirm the slot Figure – 25 (Creation of slot) e. The user can check the details of slots booked by clicking the “Dashboard” tab on the slot management page Version V1.0 29 | P a g e

“eSOP Learning Portal” – User Manual Figure – 26 (View upcoming slots) ii. Final Certification Examination On the day of the examination the following process has to be followed by the user i. The user has to visit the eSOP test centre selected at the time of booking the slot and produce any of the following documents to the eSOP test centre incharge (The same ID proof updated by the user at the time of user registration) a.Aadhar Card b.PAN Card c. Driving License ii. The exam slot will be approved only after the verification of the ID proof by the eSOP test centre in charge iii. After approval of the slot, the user has to login into eSOP portal and visit the slot management page by either i. By clicking on the icon available on the home screen (or) ii. By clicking the “Certification” tab on home screen and then clicking the “Click here to book a final certification examination” link Version V1.0 30 | P a g e

“eSOP Learning Portal” – User Manual iv. After visiting the slot management page, the user has to click “Dashboard” option and click on the upcoming slot details under “Upcoming Reservation” section Figure – 27 (Upcoming slot) v. After clicking the upcoming reservation, the user will be directed to password page where the user has to click on the “Lock” symbol to generate the password a. The password will be generated only after the approval of exam slot by eSOP test centre incharge after verifying the ID proof of the user b. The password will be generated 10 mins before the exam slot time and will be valid till 10 mins after the exam slot time c. The user has to note down the password Figure – 28 (Password generation) vi. After noting the password, the user has click “Home” option and then click “Courses” option and navigate to the particular course in which the user has booked the slot for examination Version V1.0 31 | P a g e

“eSOP Learning Portal” – User Manual vii. The user has to click “Course Assessment” option below the chapters of the final examination course Figure – 29 (Final Certification) viii. The user has to click “Final Certification” under “Course Assessment”, then click “Attempt Quiz Now” and then click “Start Attempt” option Figure – 30 (Attempt quiz) Figure – 31 (Start Attempt) Version V1.0 32 | P a g e

“eSOP Learning Portal” – User Manual ix. The user will be directed to password page where he/she has to enter the password which was noted from the slot management page Figure – 32 (Enter password) x. After entering the password, the user has to click “Submit” option to start the final certification exam Figure – 33 (Sample Final exam quiz) xi. The user has to attempt the quiz by answering the questions by selecting the suitable answer from the multiple choice for each question xii. After attempting the quiz, the user has to click on “Finish Attempt” option to finish the assessment Version V1.0 33 | P a g e

“eSOP Learning Portal” – User Manual Figure – 34 (Submit and Finish quiz) xiii. A summary of the of quiz will be displayed question wise. xiv. The user can choose “Return to Attempt” or “Submit all and Finish” option at the bottom of the screen I. If the user clicks “Return to Attempt”, the quiz page will be reopened where he/she can attempt the quiz II. If the user clicks “Submit all and finish”, the assessment will be submitted for grading, and the user cannot attempt / change answers further xv. On confirmation of the “Submit all and finish” action, the user will be directed to question wise review screen where the he/she can review questions with correct answer to the question Figure – 35 (Review) xvi. After reviewing, the user has to click “Finish Review” option to submit the Assessment and to check the Grade of the assessment xvii. If the user attains minimum 60% pass marks in the exam, an online certificate will be generated in the name of the user in that particular course Version V1.0 34 | P a g e

“eSOP Learning Portal” – User Manual iii. Online eSOP Certificate i. After qualifying the final examination, an online certificate will be generating and will be made available in the user login for one year from the date of the examination ii. To check the online certificate the user has to navigate to the particular course and click “Course Assessment” option below the chapters and then click on “Certificate” option to generate the online certificate Figure – 36 (Sample eSOP Certificate) 7.4.2. General Instructions for Assessments (Self, Mock and Final exam) i. The quiz will be displayed as one question at a time. The quiz navigation helps to navigate to the questions. Clicking on Next button also takes a user to the next question ii. The question can be answered, flagged (if the answer to the question is doubtful or needs to be reviewed later) or can be left unanswered too iii. To flag a question, click on “Flag question” link available in question summary block iv. The status on whether a question is answered or not can be seen both from the navigation block (filled in boxes with question number for answered questions and empty boxes with question number for the unanswered one) or from the question status indicated in the question summary block. v. A user can choose to return to the attempt or Submit all and finish the assessment. Return to the attempt will reopen a quiz, while Submit all and finish will submit the assessment for grading. No further changes to the answers will be allowed. Version V1.0 35 | P a g e

“eSOP Learning Portal” – User Manual 7.4.3. Grading of Assessments After attempting any of the Assessments (Self / Mock / Final exam), the user can view the grades of the assessments by either of the ways a. Immediately after finishing the assessment b. The user has to navigate the enrolled course and click “Grades” option under “Administration tab” on the left side of the screen Figure – 37 (Grading of Assessment) Version V1.0 36 | P a g e