GFOB Agent Guide

TRAVEL AGENT GUIDE The Globus family offers four travel brands including coach touring, river cruising and city-stays. We’ve created and engineered, founded and designed, ignited and pioneered more ideas than you can shake a map at. All the while, relentlessly pursuing the idea of creating perfect holidays.

Globus offers a hassle-free, all-in-one holiday that gives Cosmos combines affordable touring with comfort andpassengers freedom to relax and unwind. On every Globus convenience. Offering attractive hotels, professional tourtour your passengers can take advantage of; superior directors, local guides, private first class coaches with freeaccommodation, many meals including breakfast daily, deluxe Wi-Fi and must see sightseeing. With customer experiencemotorcoaches with free Wi-Fi and extra leg room, VIP access front of mind, Cosmos plan itineraries to make the most ofinto the must-see sights, Local Favourites, a Tour Director and your client’s time in larger cities, allowing them plenty of freeLocal Guide, plus much more! time to explore on their own.WWW.GLOBUSTOURS.CO.ZA WWW.COSMOSTOURS.CO.ZAAvalon offers a relaxed luxury cruising experience, including Monograms is 100% independent travel and lets your clientsall the right elements, but still leaves plenty of room for get to know a destination like a local. Our packages caterpersonal preference and choice. On board its spacious and to both the first-time traveller and experienced traveller.contemporary ships, you’ll find plenty of open spaces to Included are hotels, the services of a Local Host, a cityrelax, meet new friends and take in the everchanging scenery, orientation as well as transportation (when your clientswith a choice of restaurants, bars and lounges available. choose one of our city-combinations).The crew to passenger ratio of one to three ensures anoutstanding level of service to its guests. WWW.MONOGRAMSTRAVEL.CO.ZAWWW.AVALONWATERWAYS.CO.ZA

We were the original original back in 1928. And we’ve spent 90 years continuing to be an original by consistently bringing new, fresh, inventive ideas to the world of travel. GLOBUS CUSTOMER • Age: 55+ • Late adopter of technology DESTINATIONS • Retired Couples • Interests: Wine regions, golf, ACCOMMODATION SIGHTSEEING theatre and classical concerts MEALS • Europe / UK & Ireland • South & Central America • Canada & Alaska • Africa • United States incl. Hawaii • Asia TRANSPORT • First-class or higher • O ften located within steps of iconic attractions eg. Stay on Venice Island, at an authentic French Château in Burgundy or Fairmont in Canada • Includes Fairmont, Delta, etc.. • VIP access to must-see sights – skip the queue! • More inside visits • Local Guides •  Local Favourites Our exclusive Local Favourites introduce you to your destination’s hidden gems with behind-the-scenes activities. • Breakfast daily (Full breakfast in the UK, Buffet style depends on region) • Many meals at local restaurants (including wine) • Welcome and/or Farewell dinners included on most itineraries • Deluxe motorcoach with air-conditioning and FREE WiFi • Maximum of 44 passengers on coach • Variety of first-class transport: - Eurostar, Rocky Mountaineer, TGV Trains - Holland America, Norweigian & Variety Cruises - Overnight ferries – First-class (twin-berth cabins) - Private water taxis - Intra-tour flightsGD GUARANTEED Yes, check for GD on the Globus website. DEPARTURES GD are guaranteed to depart. SINGLE TRAVELLERS Single supplement applies GROUP REBATES 1 in 8 travels 1/2 FOC 1 in 16 travels FOC QUICK FACTS | GLOBUSa Deluxe Escorted Touringa First-Class Accommodationa Guided Sightseeing with Local Guidesa More Inclusionsa Local Favouritesa Breakfast Daily plus many meals included

Avalon Waterways have been sailing the rivers of Europe since 2004. Our spacious, innovative Panorama Suites are some of the biggest in river cruising featuring wall-to-wall windows that open to spectacular views. AVALON CUSTOMER • Age: 45 -64 DESTINATIONS • Wealthy Families ACCOMMODATION • Own their large houses and live in their residence for a longer period • Early adopters of technology • Interests: Travelling, fine dining and wine, museums and galleries. • E urope (Danube, Rhine, • Asia (Mekong & Irrawaddy Rivers) Moselle, Rhone, Seine, Main • S outh America (Amazon River & Rivers) Galapagos Islands) • Deluxe Panorama & Royal Suites and Staterooms with ensuite • Luxurious L’Occitane bath products SIGHTSEEING • VIP access to must-see sights – skip the queue! • Many inside visits MEALS • Local Guides TRANSPORT • All meals on board included • Buffet breakfastGD GUARANTEED • A la carte dinner or light option in Panorama Bistro DEPARTURES • R ange of dining options & locations (Dining Room, Panorama Bistro, Sky Bistro) • Deluxe river cuise ship • O pen-air balconies on Panorama & Royal Suites (more than 80% of our cabins are Panorama Suites!) Yes, all Avalon cruises are guaranteed to depart! SINGLE TRAVELLERS Single supplement applies GROUP REBATES 1 in 16 travels FOC QUICK FACTS | AVALONa Deluxe river cruisinga Panorama Suites Cruise director and certified local guidesa VIP access during shore excursions.a All meals onboard includeda Sparkling wine with breakfast, beer and wine with lunch and dinner, and unlimited premium coffees.a Free Wi-Fi accessa Avalon Choice® - personalise your cruise

We recognised the need to make travel more affordable - and then filled it way back in 1961. Since then, we have introduced budget-minded travellers to the world’s most captivating places, turning travel dreams into reality. COSMOS CUSTOMER • Age: 35-55 DESTINATIONS • Early adopters of technology ACCOMMODATION • Interests: Enjoy the cinema, eating out at restaurants SIGHTSEEING MEALS • Europe / UK & Ireland • South & Central America • Canada & Alaska • Asia • United States incl. Hawaii • Africa • Superior-Tourist and First-Class Hotels • Conveniently located hotels located in good neighbourhoods, some more centrally than others • Includes Fairmont, Delta, etc.. TRANSPORT • VIP access to must-see sights – skip the queue! • Some inside visitsGD GUARANTEED • Local Guides DEPARTURES • Breakfast daily in Europe (Continental in Europe, Full English in the UK) • Breakfast daily in Asia (Continental) • Some breakfasts in Americas (Check itinerary) • Lunch is generally not included (free time to eat where you choose) • Some dinners are included • Deluxe motorcoach with air-conditioning and FREE WiFi • Maximum of 50 passengers on coach • Quality transport - Trains - Rocky Mountaineer, VIA Rail - Overnight ferries – Second-class (twin-berth cabins) - Ferry Crossing Dover to Calais (Eurostar on some itineraries) - Holland America Cruises - Intra-tour flights Yes, check for GD on the Cosmos website. GD are guaranteed to depart. SINGLE TRAVELLERS Guaranteed share option or choose to pay a single supplement GROUP REBATES 1 in 8 travels 1/2 FOC 1 in 16 travels FOC QUICK FACTS | COSMOSa Affordable Escorted Touringa Convenient Accommodationa Guided Sightseeing with Local Guidesa More Free time to explore independently

Monograms is so unique, so one-of-a- kind that it defies all travel categories. Combining the hassle-free travel of an escorted tour with all the freedom of an independent vacation, Monograms is a better way to travel. • All ages MONOGRAMS CUSTOMER • Mix of Globus, Cosmos & Avalon profiles • Want more independence DESTINATIONS • Europe/UK & Ireland • South America ACCOMMODATION • Hand-selected first-class or higher SIGHTSEEING • Often located within steps of iconic attractions • Upgrades available • Hand-selected, first-class or higher • Often located within steps of iconic attractions • Upgrades available MEALS • Breakfast daily TRANSPORT • Transportation between cities included • Eurostar high speed train between London and Paris or BrusselsGD GUARANTEED • First-Class High-Speed Trains in Europe DEPARTURES • Private motor boat ride into Venice • F lights between countries are also included in some multi-country packages Yes, all Monograms departures are guaranteed Selling Suggestions: Add as pre or post option to Globus, Cosmos or Avalon tours/cruises SINGLE TRAVELLERS Single supplement applies QUICK FACTS | MONOGRAMSa Hassle-free and independent travela All-in-one, personalised packagea City gataways and multi-country combinationsa Service of an onsite expert - Local Hosta Hand-select hotelsa VIP access at key sightsa Included transportationa Breakfast dailya Extension to a Globus/Cosmos tour; or Avalon river cruise

Globus Family provides...CLIENT BENEFITSJOURNEY’S SAFETY-NET For US$69 per person paid at time ofCLUB PROTECTION deposit, bookings will be covered.Journeys Club is the frequent travellers Should your clients be uncertain of Note: Cancellations inside 30 days prior toclub. Through it, we reward our frequent their commitments leading up to commencement of services will incure cancellationtravellers with attractive membership departure, the Globus family of brands fees as per brochure.benefits. It’s our way of saying “thank offers a SafetyNet Protection policy.you” for travelling with us. SAFETYNET SAFETYNET CANCELLATION PROTECTION TRANSFER PROTECTION The Safety Net Protection must be paid at The Safety Net Cancellation Protection* the time of the tour deposit and is payable enables passengers to cancel their tour - up per person per booking (not per tour) and is to 30 days prior to the tour departure date. non-refundable. A full refund will be given, less the non- The Safety Net Transfer Protection* enables refundable deposit amount and less the non-refundable Safety Net amount (US$69 ORpassengers to amend their tour up to 24 per person). Full details on request. hours prior to the tour departure date, to another tour departing in the same calendar year, (once only) without any applicable cancellation charges or penalties.Globus Family offers...AGENT REWARDS ADGISECNOTUNTSTOP COMMISSION EDUCATIONALS SPECIAL AGENT OFFERSWe pay you top commission! You also We host regular educationals to give youget commission for booking extra first-hand knowledge of coach touring We offer excellent agent discountsaccommodation, transfers and more. and river cruising. across which are designed just for you.

SALES AND MARKETINGSUPPORTRESERVATIONS SALES PRODUCTDEPARTMENT TEAM TRAININGOur reservation teams are fully trained Our dedicated sales team are there to Our experienced sales executives canand have experienced the product to sell ensure you are kept abreast of all the facilitate training to keep your productit confidently. special offers and news across all four knowledge up-to-date. brands. For more information or to book 021 250 0750 [email protected] www.globustours.co.za