Deluxe Hotel Directory

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CONTENTS INFORMATION LIST BARS CHILDREN ENTERTAINMENT SPORTS RESTAURANTS

INFORMATION LIST BANK SERVICES / EXCHANGE You can cash both bank notes and checks at the reception desk. The closest banks are in Poligyros and in Nea Moudania. An ATM is situated at the lobby. BARS Beach Bar is situated at the hotel’s beach. It offers refreshments, beers and a variety of spirits. After 11:00, it serves snacks and seasonal fruits. Open from 9:00 to 18:00 Pool Bar is situated at the hotel’s main pool offering drinks, non-alcoholic beverages and ice cream. Open from 9:00 to 18:00 Teatro Bar is located adjacent to the Theatre, offering drinks and non-alcoholic beverages. Open from 20:30 to 24:00 Lobby Bar is located at the Lobby level. Enjoy your drink overlooking the gardens and pool. Open from 09:00 to 02:00 All Day Bar is located at the hotel’s beach, adjacent to Flavors restaurant. Open from: 9:00 to 24:00 Gelateria is located at the Shopping Arcade. Open from 10:00 to 19:00 BEACH - POOL TOWELS Ikos Resorts guests are welcome to enjoy the private beach in front of the hotel, offering stunning views over the Aegean. The private beach and sea has been awarded with the prestigious Blue Flag by the non-profit Blue Flag organization. Water is very valuable for Halkidiki, its wetlands and wildlife. Many guests at Ikos Olivia choose to keep hold of their beach towels for longer to conserve the millions of liters used to wash them daily. Kindly be informed that reservation of sun beds is not allowed and the staff has clear instructions to remove personal belongings every hour from sunbeds not used for 30min. BREAKFAST At Flavors Mediterranean Restaurant, located by the beach. · American style buffet: 07:30 - 11:00 At Ouzo Greek Restaurant, by the beach. · Light Breakfast Buffet Style: 07:30-11:00 At Provence French Restaurant, located at the main building. · Light Breakfast A la carte Style: 08:00-11:30

CAR RENTAL Rent-a-Car Desk is situated in the main lobby. CHECK OUT 11:00 a.m. For late check out we kindly ask that you contact the Reception Desk one-day prior to your departure. Please keep in mind that the possibility of a late check out is subject to availability. CREDIT CARDS All major credit cards are accepted. DINNER At Flavors Mediterranean Restaurant, located by the beach. Open from 18:30 to 21:30 At Anaya Asian Restaurant, located next to the main building. Open from 18:30 to 22:00 Reservation required, subject to availability. · Extention: 8800 At Fresco Italian Restaurant, located by the beach next to Flavors Restaurant. Open from 18:30 to 22:00 Reservation required, subject to availability. · Extension: 8800 At Ouzo Greek Restaurant, by the beach. Open from 18:30 to 22:00 Reservation required, subject to availability. · Extension: 8800 At Provence French Restaurant Open from 18:30 to 22:00 Reservation is required, subject to availability. · Extension: 8800 DRESS CODE At Ikos Olivia casual attire is permitted during lunch. We would like to inform our guests that entrance in all restaurants with beach shorts/bermudas with flip flops/sandals and sleeveless shirts is not permitted during dinner. Thank you for your understanding. DVD For DVD rental please contact our Deluxe Collection Desk in the main lobby. Extension: 8318.

ELECTRIC CURRENT It is activated by placing your card (key) in the electricity socket located on the left or right of your room’s entrance. The electricity voltage is 220V. EXCURSIONS A variety of excursions can be arranged for you. Please contact our Guest Relations Team in the main lobby or on extension 8310. FIRE SAFETY Every floor is equipped with a fire alarm and fire extinguishers. In case of fire, please call reception, extension 9 and follow the evacuation route described behind all room doors. In case of a fire, under no circumstances should you use the elevators. Assembly points are the Parking lot behind Security gate and on the beach in front of Ouzo/Water Sports Station FLOWERS Please contact our Deluxe Collection Team in the main lobby or on extension 8318. HAIR SPA Located in the Spa area, please contact 8803 to book your Hair Spa Treatment. INTERNET Free wireless is available in all areas of the hotel and no password is required. LAUNDRY SERVICE In your room’s Wardrobe you will find a Laundry bag and Form. Please call the Reception Desk. Extension: 9. LOST AND FOUND Guests are required to inform staff members of any lost and/or found items and must not collect the items themselves. Please contact the Deluxe Collection Desk . Extension: 8318 LUNCH At Flavors Mediterranean Restaurant, by the beach. From 12:30 to 14:30 At Ouzo Greek Restaurant by the beach. A la carte Style from 12:30-16:00 At Provence French Restaurant A-la-carte Style from 13.00 to 16.30

LUNCH BASKETS Please contact Deluxe Collection Desk one day in advance until 18.00. MAIL SERVICE Incoming mail is immediately delivered to your room. You can place your outgoing mail at our Deluxe Collection Desk. MINI BAR Enjoy the drinks and refreshments that are refilled once daily between 10:00 and 17:00. MINI MARKET In the mini market you can find newspapers, local products, sea requisites, tobacco and much more. QUESTIONNAIRES Please contact our front office team in order to provide us with your valuable feedback. PRIVATE DOCTOR Located next to the Kids Club. Doctor’s fees are settled directly with the doctor. In case of emergency please contact the Reception: extension 9. Extension: 8710 ROOM SERVICE 24 hours Room Service included. For room service please dial 8630. SAFE DEPOSIT BOX / VALUABLES Every room has its own safety deposit box in the wardrobe which you may use free of charge (maximum insurance coverage for valuables placed in safe is 500€). For any valuables worth over €500 to be stored safely at the Reception safe. We suggest you that all valuables are stored in safety security boxes found in room closets. The hotel is not responsible for any loss of money, jewelry or valuables which are not stored in safety boxes. Please leave the safe deposit box open upon departure. SPA Relax and enjoy the services offered in the Ikos Olivia. Our qualified therapists provide soothing and relaxing treatments, using natural cosmetics products and providing useful beauty advices.

· Hair Spa · Nails Salon · Beauty Corner offering Anne Semonin products. · Wet areas such as steam bath and sauna as well as the indoor pool will not operate as per implemented health and safety measures. · Spa and Gym operate by appointment only. · Outdoor gym *Spa operates at 50% capacity with 1 person per treatment cabin. Minimum 30-minute gaps between sessions to allow deep cleaning and sanitizations. Open from 08:00 to 20:00 Extension: 8801 SWIMMING POOLS Open from 09:00 to 18:00 The use of the pool (Fresh water) is not allowed during the rest of the day for cleaning and safety purposes. Regulations for the safe use of the pool: · The use of the pool is restricted to hotel guests only. · Adults using the pools must be good swimmers and in good health. · You are kindly required to follow the instructions for showering during use of the pools. · Using the pool in an alcoholic state is forbidden. · Pools operate at a reduced capacity to ensure adequate space for social distancing and adjusted layouts · The lifeguard’s instructions should be respected. · Children under 14 years of age should be supervised by an adult when swimming in the pool. · Children up to 3 years due to hygiene and operational reasons, can only use the children’s pool with the necessary waterproof diapers (available in the mini market). The hotel shall not be liable for eventual accidents in case the above regulations are not respected. TELEPHONE / FAX There is a direct phone line (extension 0) connected to your room. Incoming fax and e-mail messages are immediately delivered to your room. You can send a fax from the reception desk and make phone calls locally and abroad directly from your room. Calls from your room are chargeable and paid upon departure. Extension: 9 TEATRO Located at the upper east side of the Ikos Olivia gardens. The open-air Teatro is open daily presenting shows, concerts, events and other activities. Entertainment programmes can be found at the Reception, Guest Relations, Deluxe Collection & Ikos App (subject to weather conditions and in line with the Infinite Care Protocol). WAKE UP SERVICE Please be so kind to contact reception. Extension: 9

BARS BEACH BAR Situated at the hotel’s beach next to Ouzo Greek Restaurant. Offers refreshments, beers and a variety of beverages. After 11:00, you may enjoy snacks and seasonal fruits. Open from 09:00 to 18:00 POOL BAR Located adjacent to Ouzo Greek Restaurant, offering drinks, non-alcoholic beverages and ice creams. After 11:00, you may enjoy snacks and seasonal fruits. Open from 09:00 to 18:00 ALL DAY BAR Beachfront, located adjacent to Flavors Restaurant. Offers refreshments, non- alcoholic beverages and ice creams from 11:00 until 18:00 you may enjoy snacks and seasonal fruits. Open from 09:00 to 24:00 LOBBY BAR At the hotel’s lobby enjoy your drink overlooking the ‘lush’ gardens and pool. Open from 09:00 to 02:00 DELUXE POOL BAR The Deluxe Collection Pool, Bar and Beach area, are exclusively for the use of the Deluxe Collection Guest. Open from 9:00 to 18:00 TEATRO BAR Adjacent to the Theatre. Open from 20:30 to 24:00 GELATERIA Open from 10:00 to 19:00

CHILDREN BEACH CHILDCARE Beach Childcare available. For further information you may contact our Kids club. BABYSITTING Please contact Heroes Kids club. 24 hours’ notice required. At extra charge. Extension: 8713 BABY FOOD All of our Restaurants and Room Service offer children menus and freshly prepared baby food upon request - mix of your choice can be prepared as well. BICYCLES Wide selection of bicycles for the whole family are available at our Sports Center. CARTOONS AND BOARD GAMES Please visit our Guest Relations Desk for a wide selection of popular cartoons and family films or board games as chess, backgammon and UNO. HIGH CHAIRS High chairs are available upon request in all of our restaurants within the Ikos Resorts. IN ROOM EQUIPMENT For baby bath, bed guards, potty, bottle sterilizer, warmer, changing mat, baby cutlery, cups and plates. Please contact our Guest Relations team in the main lobby. Extension: 8310 KID’ S CLUB “HEROES” There’s organised fun, sports and learning too, with something happening morning and afternoon, every day of the week. From tots to teens, no-one is ever going to be short of things to do. For added reassurance, all the children’s clubs and crèche are located in especially designed facilities, operating in line with UK Ofsted standards. Heroes Crèche: Available for children aged 4 months – 3 years inclusive. Heroes Kids Club: Available for children aged 4 – 12 years inclusive. The Kids Club is split into two age groups: 4 – 8 years & 9 – 12 years. Just4Teens: (ages 13+) For more information, please contact the Kids Club reception desk. Extension 8713 or 8510

MINI MARKET Our Mini Market offers all necessary products for our youngest guests: · milk and diapers · pool and beach accessories · armbands, goggles · pool noodles · snorkeling equipment · inflatable · beach and sand toys ENTERTAINMENT At Ikos Olivia, professional entertainers offer recreational programmes throughout the day until late at night. For more information please contact Reception or Guest Relations Desk. MINI CLUB For our youngest friends, our professional childcare team have prepared a rich programme full of surprises, which will surely amuse children. For more information please contact the Kids Club on extension 8713 or the Guest Relations Desk on extension 8310. Heroes Crèche: Available for children aged 4 months – 3 years inclusive*. Heroes Kids Club: Available for children aged 4 – 12 years inclusive. The Heroes Kids Club is split into two age groups: 4 – 8 years & 9 – 12 years. Operating Hours Heroes Crèche & Heroes Kids Club: 10am – 1pm (morning session) 1pm – 3pm (lunch session) 3pm – 6pm (afternoon session) Just4Teens (Ages 13+) (full season) Operating Hours Just4Teens: 10am – 1pm (morning session) 3pm – 6pm (afternoon session) Operated by childcare experts according to strict British standards. Crèche, Kids Club, Teens Club and Playground operate following health protocols and applying all health measures. SHOPPING Ikos Olivia features a Shopping Arcade behind Flavors Restaurant. THEATRE AND SPECTACLES Theatrical performances and other events take place at the Theatre. Live music and entertainment are available with physical distancing applied. SPORTS Tennis, Water Sports, Biking, Beach Volleyball, Basketball and five-a-side Football will operate with limited capacity and all health protocols applied. Indoor fitness activities will not be offered, alternative workout options are available for outdoor wellness. Reservations are required. For more information contact the Guest Relations Desk on extension 8310.

RESTAURANTS ANAYA ASIAN RESTAURANT Open for dinner only, serving exquisite Asian a la carte dishes. Extension: 8800 Operating Hours*: Dinner**: 18.30-22.00 FLAVORS MEDITERRANEAN RESTAURANT Located at the beachfront, serving breakfast, lunch and dinner. Enjoy a rich buffet with a great variety of Greek and international dishes. Operating Hours*: Breakfast: 07.30-11.00 | Lunch: 12.30-14.30 | Dinner: 18.30-21.30 FRESCO ITALIAN RESTAURANT Open for dinner. Our restaurant’s refined atmosphere invites you for dinner with authentic Italian cuisine. Extension: 8800 Operating Hours*: Dinner**: 18:30-22:00 OUZO GREEK RESTAURANT Serves breakfast, lunch and a la carte dinner. For dinner with contemporary Greek cuisine. Extension: 8800 Operating Hours*: Breakfast: 07.30-11.00 A-la-carte options from 12.30 - 16.00 | Dinner**: 18:30 to 22:00 PROVENCE FRENCH RESTAURANT Atmospheric à-la-carte restaurant with Provencal cuisine. Extension: 8800 Operating Hours*: Breakfast: 08.00 to 11.30 Lunch: A-la-carte Style from 13.00 to 16.30 | Dinner**: 18:30 to 22:00 *Operating dates and times are subject to change ** Dinner Reservation is required (according to availability). Please contact restaurant reservations 8800.