META AGM Final

CELEBRATING 40 YEARS OF MAKING EMPLOYMENT TRANSITIONS ATTAINABLE Annual Report META Vocational Services Inc. 2021

Table of Contents Page 2 Page 3 Page 4 Page 5 Our Mission, Vision, Message from the Message from the Message from Treasurer and Values Board Chair Executive Director and Chairman of the Page 6 Page 8 Finance Committee R&I Highlights Supported Employment Program Highlights Page 10 Page 11 Page 12 Page 14 ODSP Employment Growth Opportunities Strategic Plan Annual Belleville Supports Program (GO) Program Highlights Page 19 Chamber of Commerce Golf Tournament Highlights “Light it Up” and wearing Orange Page 20 Page 16 Page 18 Page 25 \"12 Days of META\" and 3rd Annual Mental Social Awareness Days \"Day of Caring\" events Wellness In The Workplace 'Hallo-week'2020 Virtual Conference Page 25 Page 26 Page 30 Page 22 #HatsForHope in support Testimonials of International Brain Tumour Meet our Team The GREAT Awareness Week! Page 31 Gingerbread Decorating Contest 2020!! Meet our Board Page 28 Page 29 FInancial Highlights Memberships Acknowledgements Our programs are funded in part by the Government of Ontario and the Government of Canada through the Ministry of Labour, Training and Skills Development, and the Ministry of Children, Community & Social Services.

A thNNIV E R S A R Y MAKING EMPLOYMENT TRANSITIONS ATTAINABLE 1

META VOCATIONAL META VOCATIONAL SERVICES INCORPORATED ANNUAL REPORT 2021 SERVICES INC. Mission We provide employment related services to facilitate resilient, vibrant and ever-changing communities Vision We envision communities where all individuals can contribute to their full potential Values Respect, Integrity, Professionalism, Equality, Collaboration, Innovation, Transparency 2

META VOCATIONAL SERVICES INCORPORATED ANNUAL REPORT 2021 Message from Chair of the Board, Nancy Roberts The pandemic has caused such a difficult year for everyone in so Human Resources, and Board Governance. Bruce was our many ways. In addition to dealing with the challenges of doing wordsmith. His Board experience was vast and he always business in a different way, folks had challenges in their personal saw the big picture. lives as well. I am happy to announce that James MacRae has joined the Board. He is from the Durham region and has experience in We are proud of the staff as they created governance and communications, media, public relations, ways of doing business while still achieving strategic planning, sales and marketing. their goals. They supported their co-workers Sandra and I met with MP Todd Smith to promote META and like family. Our Mission, Vision, and Values discuss the Employment Services Transformation. He said, were never put on the back burner. “when I think of employment services, I think of META”. Client service was — and remains — the top That is a testament to the positive reputation META has in priority of staff. the Community. The flexibility and dedication of the Management Team did not As many of you know, receiving funding from go unnoticed, either. the Government can be challenging. Be The Board would like to thank Sandra for her dedication, assured, Sandra and the Board are doing all leadership, problem-solving, and the caring way in which she we can to grow and continue the successes led META through the past year. you have worked so hard to achieve. Thank you to Sandra, Chris, and Darcy for their support of the Board. You make our job so much easier with your research and The Board will continue to support Management and Staff material preparation. during these challenging times. Thank you. This year the Board completed a Board Self-Assessment workshop with Gay Douglas and plan on completing a one-day Nancy Roberts training on Governance with Gay (COVID-19 dependent). Each meeting, a Staff member presents information on their program, CHAIR and it has been very informative for the Board members. We have completed a Policy Manual for the Board, updated the By-Laws, reviewed the Terms of Reference for each Committee, and created an Executive Committee. We will also be working on a plan to orient new Board members. We have to say goodbye to Deanna Dulmage and Bruce Maitland. Deanna has been a Board member for 10 years and was Chair of META. We will miss her quick wit, knowledge of 3

META VOCATIONAL SERVICES INCORPORATED ANNUAL REPORT 2021 Message from Executive Director, Sandra Leslie A challenging yet impressive year comes to a close, while This program focuses on members of our community aged a brand new and exciting one begins. 15-29 who are either facing barriers to employment or looking to improve on their work-readiness skills. This is the sentiment I would like to share Finally, our community involvement has not dwindled as a with you all at our Annual General result of lockdowns, thanks to the charitable efforts of our Meeting for 2021. Since our last AGM, staff and supporters. META has overcome new obstacles, while setting our sights on even better ways to We were still able to contribute to our do business. community through the Christmas Sharing program, United Way, Community Living Before anything else, I need to thank our staff and golf tournament, and have partnered with community partners for their resilience and support during the City of Belleville to help raise these trying times. They have adapted faster and shown awareness for the National Disability more resiliency and flexibility than we ever imagined we Employment Awareness Month this would need to. But despite all odds, they have kept the October, just to name a few things we’re torch burning and have kept our clients’ satisfaction and proud of. success at the forefront of all our activities. I am indebted to their efforts, and to the ongoing support In conclusion, I am immensely proud of META’s staff and of our Board of Directors. Our Directors faced the supporters for navigating these new waters with strength challenges that this past year presented head on, enabling and grace. And I am looking forward to seeing just how META to move quickly and effectively to adapt to these much we will achieve this coming year, thanks to the efforts unprecedented times. of those who have kept us more than just afloat. Thank you. One example of adaptation from this past year was META’s 3rd Annual Mental Wellness in the Workplace Conference, Sandra Leslie which took place entirely online for the first time. Once again, our guests, sponsors, and public speakers banded EXECUTIVE DIRECTOR together for the sake of fostering better minds, and better business, proving that social distancing will not stand in the way of addressing social issues. The theme for the conference this year was “Rebooting Mental Wellness”. And that theme of reviving and reinventing has certainly carried over into our other endeavours. This year saw the closure of our Marmora office. Despite closing our brick and mortar doors, we continue to support the community through virtual services. In fact, this type of remote support has allowed us to expand rural support for our clients. As they say, “when one door closes, another one opens”. And that was certainly the case with the opening of our new office location in Bancroft, which is off to a great start. We are excited to announce our new HYPE program has launched, which is Helping Youth Prepare for Employment. 4

META VOCATIONAL SERVICES INCORPORATED ANNUAL REPORT 2021 META's year ended March 31, 2021, it was marked Glenn Collins by significant change as a result of COVID-19 which impacted all our programs, our normal operations TREASURER AND CHAIRMAN and staffing model as well as our finances. OF THE FINANCE COMMITTEE Through competent and thoughtful financial management a modest surplus of $22,284 (2020 - $30,656) was achieved for the year. Total revenues decreased by 1.3% to $3,815,336 and overall costs were reduced to $3,793,052. Employer incentives and many general and administrative costs were reduced; wages and benefits increased to retain and expand staff and to undertake the new Youth Employment Services Support program. META's \"Net Assets\" continue to reflect a positive and stable financial position.  5

Morgan F. PROGRAM SUPERVISOR Resource and Information Centre HYPE The Resource and Information Centre held and conducted various Helping Youth Prepare workshops throughout the year. This year brought some additional for Employment challenges with staff working remotely and conducting workshops virtually. The R&I staff worked hard and diligently to get our META welcomed a new, 3-year contract of a existing in-person workshop material ready for virtual platforms. Federal funded program to our list of Also, we saw a significant increase in the amount of employer services. The Counsellors worked very hard postings through our website and subsequently to our social over several weeks to get course material media platforms. and information together to welcome their first cohort of youth in October. We continue The R&I staff faced a lot of changes throughout to tweak and make slight changes to the last fiscal but have handled them professionally program content to fit our participants and with client needs in the forefront. needs, as happens with any new program. We foresee the next couple of years of this program to be very successful! 6

META VOCATIONAL SERVICES INCORPORATED ANNUAL REPORT 2021 Job Development The Job Developers had a successful year, despite all the changes that they faced. With having to conduct their work remotely and virtually as well as changing all paperwork to electronic, they managed to navigate placements and job trials, working with 13 new employers throughout the course of the fiscal. Employment Supports – 60 total contracts • Job Experience and Training (JET) - 42 • Apprenticeship Signing Bonuses - 2 • Placement With Incentives (PLWI) - 16 Supported Employment – 23 total completed • Job Trials - 3 • Placements with Incentives - 20 COJG – Number of contracts – 26 • 10 contracts were with employers that were new to COJG Testimonials “Good morning Dusty, Thanks again for all the help and support. I will be sure to reach out to you if we need help or advice on any of those matters. As for the survey I give META 5’s across the board. You and META have been such a great asset. Let me know if I can help with anything else.” Daniel 7

META VOCATIONAL SERVICES INCORPORATED ANNUAL REPORT 2021 Barbara H. PROGRAM SUPERVISOR Employment Counselling Program ES 2020-2021 Program Support Accomplishments We have added an additional Program Support Staff to our team. • The Counsellors created video tutorials and We now have 2 individuals who are opening and closing files in our worksheets to review with clients that showed Case Management system and the Ministry Database which frees up fantastic initiative and was quite successful in getting the Counsellors to spend more time with their clients, both in the clients capable and comfortable using programs Belleville and Whitby. such as DocuSign, Zoom and Teams. They have created spreadsheets to track all the required data for Employment Service, Supported Employment, Growth Opportunities • The team managed to complete the year with a 70% Program and the ODSP program. These positions have made employed rate despite the difficult restrictions. Supervisors and Counsellors more aware of exactly where targets are being met, which goals are strong, and also where we need Challenges Trends to improve. • COVID-19 provided • We have also seen an Employment Services many challenges for the increase of individuals Counselling team. with disabilities Employment Counsellors assist clients with life stabilization, Teaching clients with low choose to be in the employment readiness, community referrals as well as eligibility literacy skills and high Employment Support and application support with Federal and Provincially delivered anxiety levels how to use program at META. programs, such as: HYPE, Girls Inc and Second Career. technology for meetings, We have also seen an This year the Ministry of Labour Training and Skills Development interviews and signing increase of new has created changes to the Second Career program that are still required paperwork Canadians and under way, as well as a Fast Track Second Career program for involved creative international low skilled workers laid off due to COVID-19 with a new problem solving and graduates from the processes and eligibility criteria. teaching strategies that college looking for needed to be developed full-time employment. by the Counsellors. 8

META VOCATIONAL SERVICES INCORPORATED ANNUAL REPORT 2021 Supported Employment Staff Training – Counselling programs Employment Counsellors in this program work with individuals who experience multiple barriers. They complete More of our Counsellors are studying to become an Employability Assessment with each participant to assess Certified Career Development Practitioners their skill set, strengths and areas that can be addressed during sessions to increase employability. The client is • Case Management Training followed through to employment and monitored for stability • Guided Pathways Essential Skills Training prior to closing their file. – 40 hour course Accomplishments • Online Together – training for presenting • The Counselling team was very successful at meeting online workshops 90% of our yearly target. Given the fact that many • Career Development Theory employers closed down and employee anxiety was at • Ethics in Career Development an all time high this past year, the program was • Adult Literacy Training extremely successful with the client intake numbers. • Self-Care to prevent burn out • Service Canada program reviews Challenges Community Involvement • COVID-19 has been our main barrier this year. The health risks and the number of lockdowns The Counsellors have attended virtual job fairs as well as the province has been through has dramatically information sessions at Loyalist College to help market our increased client anxiety leading to a longer programs and bring in clients. pre-employment period and an increased need for Job Coaches. COVID-19 restrictions meant that Testimonials most employers were not open/allowed to have an extra body on site and Job Coaches were not “Thank you to you and the rest of the META staff. The permitted into employment establishments leaving assistance you offered with job searching and resume high barriered clients unable to begin work. updates helped me land this job and I am very happy. I can see myself working here until I retire if they keep me!” Trends “I wanted to thank you again for all of your help during my job search. It was truly one of the most difficult • Self-employment is something we are seeing more periods of my life, and your support was very appreciat- of, most likely due to the hours and lack of flexibility ed and needed. I wouldn't be employed if it weren't for employers can offer and the nature of some of the you, I'm sure.” barriers clients face. Our clients are creative and due to the difficulty they have faced finding employment, 9 a lot of them have started their own businesses. Some examples are: soap making, landscaping, wood working and delivery driving.

META VOCATIONAL SERVICES INCORPORATED ANNUAL REPORT 2021 Cheryl D. PROGRAM SUPERVISOR • ODSP Employment Supports Program • • Employment Counsellors/Job Developers work with individuals who have a verifiable disability lasting longer than 1 year. Individuals in the Accomplishments ODSP ES program work with their EC/JD to generate a client centered employment plan, which maps out the steps that will be taken to attain • Filled two permanent full time Employment competitive employment. Individuals participate in a “pre-employment” Counsellor/Job Development positions in the stage of their employment plan, which helps strengthen their existing Durham office skill set and building on new ones. Individuals are supported through all stages of their employment plan, and beyond attaining employment. • EC/JDs worked diligently with multibarrier EC/JD’s work with individuals to ensure they can maintain employment. individuals to assist them in attaining competitive employment Challenges • EC/JDs continued to build META’s footprint by • Staff turnover/new staff increasing job development and employer • Continuation of the COVID-19 pandemic engagement • Generating more traffic in the Bancroft and Durham offices • Many clients struggling with mental health issues • The team remained strong despite another year of • Client motivation and engagement COVID-19 and almost met all milestones and targets Trends • Staff engaged in ongoing professional development to better serve individuals in the program, • The pandemic continued to take a toll on job seekers mental community partners and employers health and ability to job search. Job seekers feared returning to work or engaging in job searching practices • A better understanding of self-employment was gained by learning from the Bancroft office. Looking • Employment Service Providers remained closed to the public for forward to the launch of the self-employment in person services.. Individuals had no means to job search or program in the Durham office were unaware of virtual services that were offered, making client commutations difficult • It was a challenging year for sure, but the ODSP ES team kept it real and remained strong. A huge thank • Many jobs available, but few individuals to fill the positions you to the TEAM :) Here’s to an exciting year of changes and challenges ahead! 10

META VOCATIONAL SERVICES INCORPORATED ANNUAL REPORT 2021 Growth Opportunities (GO) Program AGM Report for Fiscal 2020-2021 The last fiscal year of 2020-2021 was the best year the GO program has ever had! Despite the ongoing COVID-19 pandemic, we managed to successfully pivot our strategy for program service delivery to meet the needs of our clients. The Ministry acknowledged “significant improvement compared to the last fiscal year”. Accomplishments Manal D. • Specific successes include the Ministry congratulating us “on SITE SUPERVISOR exceeding all referrals categories”. Trends • We were also successful with project indicator targets in workshops, assessments and employers contacted. In terms of our performance • Due to the COVID-19 pandemic, we noticed that clients commitments, our carryover clients were at 95% and our client were interested in work-from-home/ remote employment satisfaction was at 94%. Our client fund target was just $11.24 shy opportunities. Employers had also changed from in-person of our $4,000 annual target. When the pandemic first hit, we were interviews to virtual. We keep an eye on local labour market quick to create virtual workshops to accommodate our clients. We trends from the Durham Workforce Authority to ensure we migrated all our files to the META database that we customized to are up to date on what was happening in our community to our program and went paperless. We also migrated our data from advise our clients and customize our services accordingly. the META database into the CaMs database while providing seamless service delivery to our clients, virtually. Even with the many Testimonials changes this fiscal year presented, we have clearly made substantial improvements and look forward to continued successes. “Wao! Wao! So glad and happy to see my laptop delivered to me just now. Fatima, you are a very honest and a Challenges hardworking person You discovered my need and you pursued, I thought it was • The challenges we continued to encounter were the targets for new a joke because I never knew I could have a computer. I am clients and the targets for employment related stats. We had glad and proud of META also proud of you too. monthly stats team meetings to brainstorm different strategies to Once again, I say thank you.” improve in these areas. Since we are a specialized service provider, it “Awesome! happy with the help I have been receiving from META” has proven difficult to compete with other full-suite service providers “I have had nothing but great experiences with META that are able to work with a more diverse range of clients and Services. Zeeshan was always checking in with me, making provide additional client services. Our migration to CaMs was an sure that I had all of the tools that I needed in order to added challenge, as EO service providers were no longer able to gain confidence and get more views on my resume. I have have the same clients active/open at the same time. We will need to also never had a better resume, thanks to Zeeshan! come up with other methods of attracting new clients and setting I am currently employed and I am grateful to META them up with meaningful employment. Employment Services for their ongoing assistance.” Community Involvement 11 • Throughout the last fiscal year and the changes to the community that came along with it, we continued to strengthen our relationships with our community partners. Prior to the pandemic, we normally held information sessions at our office and at our community partners offices. Although we were no longer able to meet in person, we maintained strong connections and continued to build upon our relationships through regular program updates and service coordination. We successfully coordinated a virtual job fair. We were involved in a virtual presentation with the YMCA for the Durham College CICE program. We developed relationships with local employers such as Amazon, Aspect Retail Logistics and DOT Furniture. We are continuing our efforts to build our footprint in the community.

STRATEGIC DIRECTION MEASURABLE GOALS/ Building Community OUR SUCCESS Awareness and Influ- 1. Initiate processes for sharing of resources including referrals and service coordination 01encing Partnerships & 2. Engage and involve community partners and stakeholders in program planning, Stakeholders development and delivery 3. Build and strengthen relationships with STRATEGIC PRIORITIES community organizations, employers and local government Community Leadership STRATEGIC DIRECTION MEASURABLE GOALS/ Strengthening the OUR SUCCESS Organization for 1. Identify and develop strategies to support Social Enterprise opportunities Sustainable Growth 2. Ensure continued staff supports to enhance While Providing Excellent their capacity to deliver current and new Service Delivery and programs, efficiently and effectively Sustaining Financial 3. Development of programs to support Youth Resources and Mature Workers as well as Social Skills and Mental Wellness and with an emphasis on evidence-based and client-centered programs STRATEGIC PRIORITIES 02Expansion with defined outcomes and success indicators 4. Increase training and skills development of Programs/ opportunities for job seekers, employers and Services community partners 5. Investigate how organization can support international workers and students STRATEGIC DIRECTION MEASURABLE GOALS/ OUR SUCCESS Maximize Resources to Enhance Program 1. Maintain a focus on the Durham site Capacity a. Review current footprint and geographical location EPhxpysaincasiloSn0poafces/3STRATEGIC PRIORITIES to determine whether expansion or a physical move is required b. Identify site supervisor to enhance leadership presence c. Review programs to ensure gaps are being addressed Outreach Areas 2. Establish a location for the Hastings Itinerant Office 3. Identify physical barriers/repairs at the Belleville site and develop a plan to address them 12

STRATEGIC DIRECTION Developing and Implementing Best Practices in the Management of Human Resources STRATEGIC PRIORITIES Culture Staff Succession Planning and Onboarding MEASURABLE GOALS/OUR SUCCESS 1.Develop a comprehensive succession 1. Continue to foster an Strategic Plan plan that will identify a pool of talent for environment of respectful key areas identified by the organization behaviour and collaboration 2020-2022 2. Develop a Succession Planning policy 2. Maintain comparable and that clearly outlines the steps taken to competitive compensation temporarily and/or permanently make a packages planned or unplanned change in 3. Conduct employee leadership Engagement and Workplace 3. Explore professional development and Happiness Surveys mentorship that may include internal and 4. Develop an internal external training; special project assignments 04communication strategy 4. Create comprehensive orientation process for all staff that may include job shadowing; interviews with other staff and training STRATEGIC DIRECTION MEASURABLE GOALS/ OUR SUCCESS Practice Good Governance and Leadership 1. Conduct an annual self-assessment of Board members and META as a STRATEGIC PRIORITIES whole 2. Develop a comprehensive 05Board Succession Planning succession plan that includes the and Onboarding review of term limits 3. Develop a recruitment strategy that links candidates to required skills sets and values that match the organization 4. Design and implement a Board development strategy 13

META VOCATIONAL SERVICES INCORPORATED ANNUAL REPORT 2021 Community Involvement META is proud to be the title sponsor for the Belleville Chamber of Commerce Golf Tournament 14

META VOCATIONAL SERVICES INCORPORATED ANNUAL REPORT 2021 2021 Charity Golf Tournament hole in one challenge sponsored by META! 15

2021 META VOCATIONAL SERVICES INCORPORATED ANNUAL REPORT 2021 3RD ANNUAL KEYNOTE SPEAKERS: MENTAL WELLNESS IN THE WORKPLACE VIRTUAL CONFERENCE GUEST SPEAKERS: David Neal | Director Wali Shah | Speaker | Poet | Changemaker www.lifeaswali.com The Eighth Mile Consulting | ‘Good People, Helping Good People’ Neil Thornton Stacey Love-Jolicoeur David Sider Rebecca Rafuse President of the Thornton Group Independent Educator/Support Worker/ Community Support Worker at Canadian A qualifying Psychotherapist from Coordinator of Transforum Group Mental Health Association Niagara Limestone Psychotherapy Dr. Andrew Moss B.A. Kalen Ingram Gay Douglas Alec King Honours, DClinPsy Senior Associate of the Labour and Executive director, adult educator Instructor, Canadian Mental Health Clinical Psychologist at Moss Psychology Employment Group at Cunningham Swan and consultant Association (Durham) 16

META VOCATIONAL SERVICES INCORPORATED ANNUAL REPORT 2021 Thank you to our generous sponsors for making a difference! 17

META VOCATIONAL SERVICES INCORPORATED ANNUAL REPORT 2021 Social Awareness Days International Women's Day Pride Thrashers and META help plant and grow vegetables, flowers, and herbs for Earth Day 18

META VOCATIONAL SERVICES INCORPORATED ANNUAL REPORT 2021 META staff \"Light It Up\" wearing purple and blue for National Disability Employment Awareness Month META staff wearing orange shirts to remember the intergenerational impact of the Canadian Residential School system on the First Nations people of Canada. 19

12MEDATYHSETAOF META VOCATIONAL SERVICES INCORPORATED ANNUAL REPORT 2021 \"12 Days of META\" and \"Day of Caring\" events took place in December. We delivered gifts to employers in Belleville, Whitby, and Bancroft who are helping to Making Employment Transitions Attainable in the spirit of community! 20

META VOCATIONAL SERVICES INCORPORATED ANNUAL REPORT 2021 21

META VOCATIONAL SERVICES INCORPORATED ANNUAL REPORT 2021 The GREAT Gingerbread Decorating Contest 2020!! 22

META VOCATIONAL SERVICES INCORPORATED ANNUAL REPORT 2021 In lieu of our annual door decorating contest this year we’re proud to present... The GREAT Gingerbread Decorating Contest 2020!! WHOSE gingerbread WHOVILLE do YOU think is the sweetest? 23

META VOCATIONAL SERVICES INCORPORATED ANNUAL REPORT 2021 Community Involvement We’re wearing our #HatsForHope in support of International Brain Tumour Awareness Week! 24

META VOCATIONAL SERVICES INCORPORATED ANNUAL REPORT 2021 Halloween Spirit 25

META VOCATIONAL SERVICES INCORPORATED ANNUAL REPORT 2021 See what our clients have to say Testimonials “Thank you to everyone at META Employment Services that helped make my transition back into the workforce after 27 years of being a stay at home mom and wife an easy one.” “Thanks to the outstanding efforts of META (Belleville) and staff, being back to work in a regulated Profession is no longer an impossibility but a reality. Thank you for your efforts to empower women with disabilities to return to the workforce and be a contributing member of society. “ “I wanted to thank you again for all of your help during my job search. It was truly one of the most difficult periods of my life, and your support was very appreciated and needed. I wouldn't be employed if it weren't for you, I'm sure.” “You are absolutely the best! Talk soon “ “I'm pleased to say that yes I do have a job now.  I'm grateful for your hard work on my behalf” “Wow! Thank you again! I've never actually had this kind of help from an employment  agency before.” 26

META VOCATIONAL SERVICES INCORPORATED ANNUAL REPORT 2021 “Thanks so much for all of your assistance! “I want to thank all of you for all your This was NOT easy for us! You sure helped.” help, you guys were all fantastic!” “Thank you to you and the rest of the META “I absolutely love this position. It is such staff. The assistance you offered with job a great fit for me. We have increased searching and resume updates helped me my clients so I am starting to get pretty land this job and I am very happy. I can see busy now but so fun.” myself working here until I retire if they “I have made lots of new friends with keep me!” clients and really enjoy going to work. “Thanking you for your help last week—you Thank you all again for your help and were awesome! And I want to say that I support.” really appreciated our phone conversation “I just wanted to thank both of you for because I found the advice and suggestions all the time and effort you put in to you made very helpful.” helping job search and all the patience “Thank you for everything, I really appreciate you had with me.  I will definitely be everything” recommending you to others.” “Dusty was very comforting and “Thank you for all your help this morning, encouraging she coached me through many I really appreciate it. You're awesome.” ideas and did a great job validating my “Thank you so much for your help with concerns and ensuring I did not give up. I work, I was so stressed about it.” am so grateful resources and services such “Things are going very well. Enjoying as META exist. I know there are many working here and the people I work people struggling this year not only to find with. Yes I am learning a lots and employment but stay in a career they love.” enjoying the role. Thank You.” “META is a place where you can find support and guidance as well as be matched with Testimonials many opportunities no matter the obstacles or barriers your facing.” 27 “I have found an opportunity I love working from home that aligns with what my family needs and I owe that to the consistent encouragement I received on a weekly if not daily basis with META.”

META VOCATIONAL SERVICES INC. FINANCIAL HIGHLIGHTS 2020-2021 FUNDS FUNDS ADDED TO EARNED SPENT RESERVES $3,706,879 $3,684,593 $22,286 WHERE DID THEY COME FROM? 4.33% 0.33% Hastings Durham 9.97% MCCSS Employment Services $1,229,957 Growth Opportunities $640,393 ($369,649) Supported Employment 1,150,337 MLTSD ($3,164,276) Canada-Ontario Job Grant 143,589 FEDS Youth Employment & Skills Strategy 160,582 ($160,582) 8.36% ODSP Employment Supports 169,830 ODSP Employment Supports 199,819 INVESTMENTS ($12,372) Investments 6,186 Investments 6,186 TOTAL $2,860,481 $846,398 TOTAL 77% 23% HOW WERE THEY SPENT? -0.01% Hastings Durham STAFF Employment Services $1,229,957 Growth Opportunities $640,393 CONTRACTORS 12.13% OPERATIONS Supported Employment 1,150,337 9.90% CAPITAL & 2.17% FINANCIAL Canada-Ontario Job Grant 138,789 9.58% BUILDING & MAINTENANCE ODSP Employment Supports 114,415 ODSP Employment Supports 203,047 3.00% TRANSPERS OTHER Youth Employment & Skills Strategy 160,582 TOTAL $2,794,080 TOTAL $843,440 76% 23% 63.59% $47,073 Other 1% General Fee-For-Service 28

MEMTAETVAOCVAOTCIOATNIOALNSAELRSVEICRVEISCIENSCIONRCPOORRPAOTREADTED ANANNUNAUL ARLEPROEPROT R2T0221020 Belleville Whitby Other Combined Reserve Balance $250,000 $1,500,000 $200,000 $1,400,000 $1,300,000 $150,000 $1,065,880 $100,000 $50,000 $1,200,000 $1,043,596 $0 $1,100,000 $1,012,940 $1,000,000 -$50,000 $895,980 $900,000 $724,115 -$100,000 2016 2017 2018 2019 2020 2021 $800,000 $647,120 Belleville $159,700 $96,637 $146,133 $193,487 $73,143 $55,416 $700,000 -$19,642 $25,732 -$76,527 -$42,487 -$3,229 Whitby -$5,467 -$29,901 $76,995 $171,865 $116,960 $0 $22,286 Other $30,656 $600,000 Combined $154,233 2016 2017 2018 2019 2020 2021 Memberships 29

JOB DEVELOPMENT TEAM Making Employment Transitions Attainable DJoubsDtyevTe.loper JHoebaDtheveerloMpe.r SJohboDnetevellloepRer. COUNSELLING TEAM EBmripttloaynmyenBt.Counsellor ECmhploloeymAe.nt Counsellor DYoaurthreElml Mplo.yment Counsellor FEmrapnlocyimneenBt P.rogram Support EFmrapnlokyimeeTn.t Counsellor JEmadpeloyNm.ent Counsellor JEmenpnloiyfmerenRt.Counsellor JEmespsloicyameAn.t Counsellor JYoeustshicEampPl.oyment Counsellor JEmohplaoynmneantMPr.ogram Support KEmeplllyoySm.ent Counsellor ELminpdlosyamyeRn.t Counsellor ESmerpelonyamJen. t Counsellor SEmhiprlmoyamreanHt C. ounsellor ESmueploDy.ment Counsellor EZmeeplsohyamnenQt C. ounsellor RESOURCE AND INFORMATION TEAM 30 AJovbeSreyarGch. & Resources JCohbrSisetairnceh &MR.esources DJoabnSieeallrechR&. Resources OLaffuicreieAdSm. inistrator Centre Specialist Centre Specialist Centre Specialist

LEADERSHIP TEAM Christofer E. Morgan F. Barbara H. Cheryl D. MMaannaallDD. . Business Manager Program Supervisor Program Supervisor Program Supervisor SSitieteSSuuppeervrvisisoor r MANAGEMENT TEAM TAelalamnLneaahd B– .Counselling ATemamanLdeaadCfo.r Job Darcy E. MTeiacmhaLeealad fBo.r Counselling Darrell Employ Services Development and HYPE Team Lead – Operations Services and R & I ADMINISTRATION TEAM EXECUTIVE DIRECTOR BAdrimgiintitsetraPti.ve Assistant MDaeirneteknaBn.ce Technician EAFEdrrmaimnnpiclnoWiniysemt.raBet.nivtePArosgsirsatmanSt upport Darrell Employ SExaencdutriaveLD. irector HLeumo aPn.Resources/Project MPeartkeertinYg. and Fundraising FTArdyamlnecirniniDsetr.Ba.tive Assistant Administrator Administration Assistant Employment Program Support BOARD OF DIRECTORS Glenn C. Rosemary R. Deanna D. Treasuer Secretary Director Nancy R. Katie C. Gordon L. Jackie R. 31FJraamnceinse MB. . Darre EDmirpeclotoymr ent Program Support Emplo Chair Vice-Chair Director Director

Notes:

Making Employment Transitions Attainable

www.METAservices.ca Belleville Office Whitby Office Bancroft Office Unit 8, 161 Bridge Street W. Unit 6, 15 Thickson Road N. Unit 3, 124 Hastings St. N Belleville, ON K8P 1K2 Whitby ON L1N 8W7 Bancroft ON Phone: 613-966-9069 Phone: 905-725-0087 Office: 613-332-3115 x202 Toll Free: 1-888-401-9636 Toll Free: 1-866-794-4677 Mobile: 613-202-1584 Fax: 613-966-7357 Fax: 905-725-0935 Fax: 1-866-705-4520