Mowasalat Corporate Profile - Mowaedit v2 from vendor

DRIVING QATAR FORWARD



H.H Sheikh Hamad bin Khalifa Al Thani H.H Sheikh Tamim bin Hamad Al Thani Father Amir Amir of the State of Qatar

DRIVING QATAR FORWARD Founded in 2004, Mowasalat has grown from strength to strength to become the premier transportation service provider in Qatar. Central to our development has been the goal of providing a fully integrated, state-of-the-art ground transport network that includes both public and private services. With currently over 7000 staff and major fleet expansion plans for the years to come, we are committed to excellence in all aspects of our business; and honored to be one of the central driving forces of Qatar’s National Vision 2030. Our Vision Building community through agile transport solutions. Our Mission Connecting Qatar safely and sustainably.



Qatar is witnessing significant growth at all levels, and our visionary government is giving priority to infrastructure development projects across the State. The transport and communication sectors are of systemic importance to these projects as they cater to the necessary mobility and connectivity. In line with the Qatar National Vision 2030, Mowasalat (Karwa) provides innovative solutions in the field of public transport with its buses and taxis. Transport is the backbone of any economic growth, and moving people and goods adds value to the development of the State and the society. Therefore, Mowasalat (Karwa)’s top priority is to ensure the highest level of service for the best possible customer satisfaction. As part of the National Safety Strategy, Mowasalat (Karwa) maintains the highest levels of security, safety, environmental awareness and sustainability by applying advanced work systems and continuous training for all employees. We are confident that with the support and wise guidance of the leaders in Qatar, we are prepared to deliver outstanding service levels, quality control, safe & efficient processes, and continuous development of our professional skills. We at Mowasalat (Karwa) believe in the Qatar National Vision 2030, and work hard to reaffirm the confidence shown in the company by customers, employees and State stakeholders. Mowasalat (Karwa) Chairman Dr. Eng. Saad bin Ahmad Al Muhannadi

Over the past years Qatar has witnessed an impressive development in the transport sector, and Mowasalat (Karwa) has played a leading role as the national company for solutions in mass and individual transport, mobility services for major events, in addition to limousines and wheel chair accessible transport services. At Mowasalat (Karwa), we give utmost importance to our customers, so we have adopted the latest technologies and systems: With the Karwa Bus and Taxi Apps we implemented smart mobile applications for public transport services, emphasizing on the ease and comfort of use, and with all of our employees we continuously focus to improve service levels. Mowasalat (Karwa) is working to increase and develop its business by seeking national and international partnerships to benchmark on best practices for providing a safe and smooth transport experience. We are also the official transport provider for a number of state relevant companies as well as the main transport partner for many major events in Qatar. Mowasalat (Karwa) is on its way to equip its fleet and Karwa Driving School with the latest technologies and services for “Smart Mobility”. We also spearhead environmental preservation by using CNG and electrical buses. We look to the future with optimism and confidence for providing world-class, safe and eco- friendly transportation services for the FIFA World Cup Qatar 2022 tournament. Ultimately, we aim to lay the cornerstone for a legacy – a system that achieves sustainable public transport for generations to come. Mowasalat (Karwa) CEO Mr. Fahad Saad Al Qahtani

OUR SERVICES At Mowasalat (Karwa), we can provide a complete solution for any of your transport needs. Our world-class services include public and school buses, private coach rental and sales, as well as taxi and limousine hire. We also offer rigorous driver training programmes that ensure the highest safety standards in Qatar.

MOWASALAT (KARWA) AT A GLANCE Mowasalat (Karwa) is a truly end-to-end transport solution provider. We are a vertically integrated company and maintain and operate our own extensive fleet of state-of-the-art vehicles with expert drivers directly employed by us, as well as in-house maintenance and refuelling capabilities. Our proven track record in safety, and experience in delivering major events make us the premier choice for transit services in Qatar.

INTEGRATED TRANSPORT SOLUTIONS Mowasalat (Karwa) is at the vanguard of public transport in Qatar and is responsible for providing public buses, Metrolink, and school transportation services. Our modern fleet carries more than 1.2 million passengers every month. An integral driving force behind Qatar National Vision 2030, Mowasalat (Karwa) aims to • Develop an integrated public transport system • Provide efficient public transport network coverage • Ensure reliable operations • Implement smart technology systems

PUBLIC BUSES AN ADVANCED AND EXPANSIVE NETWORK Our public bus service is amongst the best in the world. We cover the complete expanse of Qatar with our modern, comfortable and safe vehicles. To make our passengers’ journeys as comfortable as possible, we launched our Karwa Smartcard service. These tap-and-go cards can be loaded via vending machines at Hamad International Airport, Doha Bus Station, The Pearl Qatar, Mall of Qatar, via Ooredoo Money, and a multitude of partner merchants throughout the city. Our passengers can also use the new Karwa Bus App to plan their trips and purchase E-Tickets.

METROLINK ABOVE GROUND PARTNERS TO DOHA METRO An essential partner to Doha Metro, our Metrolink services ferry people to and from many of the network’s major stations. With over 20 routes introduced since April 2019, and numerous more to come, our feeder service makes more than 2,000 trips every day.

SCHOOL TRANSPORT TRANSPORTING THE FUTURE OF QATAR At Mowasalat (Karwa), we are honored to carry Qatar’s most precious resource—the youth of the nation. Through our school services, we ensure the safe and reliable transport of over 60,000 students with a remarkable 4,500 trips made every day. All of our school vehicles are equipped with CCTV cameras, allowing for the constant monitoring of passengers by our dedicated and highly- trained team of drivers. Each bus in our fleet is also fitted with state-of- the-art safety features such as electronic stop signs, fire suppression systems, seatbelts, first aid kits, water coolers and AC control above every seat. We are aware of our responsibility for the safety and comfort of future generations, which is reflected in our world-class services.

KARWA TAXI SAFE AND CONVENIENT TRAVEL AT YOUR FINGERTIPS A familiar sight on every road in Qatar, our turquoise fleet of state-of-the-art taxis are the most convenient and flexible way to travel around Doha. Each of our spacious sedans undergoes rigid safety and quality controls, and all of our drivers are vetted and trained to the highest international standards. Our taxi service is available 24/7 and can be flagged down, or summoned using our highly rated Karwa Taxi App.

PREMIUM LIMOUSINE COMFORT AND STYLE AT AFFORDABLE PRICES We pride ourselves on our professional and courteous limousine services—the ideal way for our clients to arrive at their destinations in style. Our fleet of chauffeur-driven cars, including luxury sedans and 7-seater vans, are available 24/7 to take you anywhere in Qatar. They can be booked through the Karwa Taxi App, by calling 800-LIMO (5466) or 800-TAXI (8294), and can also be taken directly from the airport limousine parking area.

WORKFORCE TRAVEL SOLUTIONS YOUR PARTNER IN DELIVERING EXCELLENCE At Mowasalat (Karwa), we specialise in providing travel solutions for corporate entities on an ongoing basis and for specific events. Our dedicated team can handle every aspect of logistics allowing you to focus on your core business activities. Whatever your business needs, we can find a solution.

BUS HIRE A FLEET YOU CAN TRUST We provide vehicles on short term or call-off contracts and have a fleet of more than 100 buses ranging from standard to super luxury. With in-house mechanics and regular servicing, you can trust our vehicles will be of the highest standards. Mowasalat (Karwa) is a one-stop solution for all your ad- hoc bus hire needs. Mowasalat (Karwa) has a team of highly trained drivers for managing events to deliver services with best standards.

EVENT TRANSPORT ONE STOP SOLUTIONS Large events have a unique set of logistical challenges, and we are experts at meeting and exceeding those challenges. We are proud to have been transport partners to • Qatar National Day • 15th Asian Games, Doha 2006 • 12th FINA World Swimming Championships, Doha 2014 • 24th Men’s Handball World Championship, Qatar 2015 • The Amir Cup Finals 2019 at Al Wakrah Stadium • The IAAF World Athletics Championships Doha 2019 • ANOC World Beach Games 2019 • FIFA Club World Cup 2019 • AGCFF Gulf Nations Cup Qatar 2019

LEISURE & TOURISM TRAVEL THE BUSINESS OF PLEASURE Partners to Qatar’s burgeoning cruise ship tourism industry, we ferry passengers to and from the port. Our range of modern and comfortable vehicles can be used for a host of leisure and tourism activities—from organised tours to weddings and everything in between.

KARWA DRIVING SCHOOL A PROVEN TRACK RECORD Karwa Driving School (KDS) provides diverse driver training programs for light and heavy vehicle licenses, in addition to special and professional trainings. KDS is a member of and accredited by numerous international organizations to train public and private drivers. The school has the capacity to train up to 500 trainees per day. We provide courses in • Light Vehicle Driving (Car & Motorcycle) • Defensive Driving Training • Emergency Response Driver Training • ADR Dangerous Goods Driver Training (UN standards) • Four Wheel Drive Vehicle Training • Certificate of Professional Competence (CPC) Driver Training • Certificate of Professional Competence (CPC) Manager Training • Safe Loading & Cargo Securing Training • Heavy Equipment Safety Operations Training

BUS SALES Mowasalat (Karwa) is the most trusted reseller of buses in Qatar. We are the exclusive dealer and service partner of Higer coaches. Our client portfolio includes the Ministry of Interior, Ministry of Defense, and the Qatar Armed Forces. We also have the technical expertise to provide fully customised products such as the VVIP Majlis Bus, Library Bus, Mobile Training Centre, and Mobile Medical Units.

MOWASALAT (KARWA) MEDICAL CENTER BEST CARE FOR OUR STAFF Mowasalat (Karwa) Medical Center is equipped with a general practitioner clinic, ENT clinic, dental clinic, laboratory section, radiology section, Medical Commission services, and an occupational health clinic, mainly for pre-employment medical checkup, and annual medical checkup. All the facilities at the Medical Center are certified by the Ministry of Public Health (MoPH) and the Ministry of Environment (MME). The centre will soon have the capacity to accommodate up to 450 patients per day.

THE FUTURE OF MOWASALAT (KARWA) A DRIVING FORCE FOR PROGRESS Carbon Neutral & Sustainable Transport At Mowasalat (Karwa), we are committed to reducing our carbon footprint wherever possible. We are constantly looking for ways to improve the environmental impact of our services in line with Qatar’s Transport Vision 2030. Our fleet has currently 66 Compressed Natural Gas (CNG) Buses, and we aim to have electric buses in operation by 2021—which will make Qatar the first country in the region to have a fleet of electric buses for public transit. Smart Fleet Technology Using the most most recent information technology solutions available in transportation, our smart network can make data-driven decisions to ensure our operations flow as smoothly and efficiently as possible. The Road to 2022 Qatar looks forward to the football tournament of the decade. It will be unique in the fact that fans will be able to attend two matches in a single day due to the close proximity of stadiums. This will present critical logistical challenges, and as the transportation provider for the tournament, Mowasalat (Karwa) is committed to meeting these challenges by providing highly efficient transport solutions for fans and teams.

INTEGRATED TRANSPORT SOLUTIONS Mowasalat (Karwa) is at the vanguard of public transport in Qatar and is responsible for providing public buses, Metrolink, and school transportation services. Our modern fleet carries more than 1.2 million passengers every month. An integral driving force behind Qatar National Vision 2030, Mowasalat aims to: • Develop an integrated public transport system • Provide efficient public transport network coverage • Ensure reliable operations • Implement smart technology systems

PUBLIC BUSES AN ADVANCED AND EXPANSIVE NETWORK Our public bus service is amongst the best in the world. Over 1,000 bus stops cover the expanse of Qatar serviced by a fleet of 285 modern, comfortable and safe vehicles. To make our passengers’ journeys as comfortable as possible, we launched our Karwa Smartcard service. These tap-and-go cards can be loaded via vending machines at Hamad International Airport, Doha Bus Station, The Pearl Qatar, Mall of Qatar, via Ooredoo Money, and a multitude of partner merchants throughout the city. Our passengers can also use the new Karwa Bus app to plan their trips and purchase E-Tickets.