The Future Of Work - Remote Workforce Summit Magazine

THE FUTURE OF WORK GHINWA BARADHI PETER BAKER ‘IMPORTANT TO KEEPING ‘HUMAN’ EQUIP STAFF WITH ELEMENT INTACT THE RIGHT TOOLS PAGE12 TO SUCCEED’ PAGE14 3 - 4 JUNE 2020 | ONLINE EDITION remoteworkforcesummit.com

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THE FUTURE OF WORK GHINWA BARADHI PETER BAKER ‘IMPORTANT TO KEEPING ‘HUMAN’ EQUIP STAFF WITH ELEMENT INTACT THE RIGHT TOOLS PAGE12 TO SUCCEED’ PAGE14 3 - 4 JUNE 2020 | ONLINE EDITION remoteworkforcesummit.com Executive Editor After successfully organising over 20 face-to-face exhibitions and Vicky Kapur conferences, the UAE’s media pioneer Khaleej Times once again leads by Lead - Native Editorial example and announces its first-ever virtual conference Rhonita Patnaik​ Remote Workforce Summit on June 3 and 4. Reporter The two-day conference will bring together over 500 remote-first Farhana Chowdhury leaders and 20+ handpicked global experts to discuss managing and enabling change across the digital workspace through live interviews, Senior Designer Mohammad Ejaz Khan informal chats and case studies. For more information, visit remoteworkforcesummit.com. BUSINESS MANAGEMENT WHAT’S INSIDE ..... 6 Automation: The tool for supply chains to Head — Sales & Advertising Samar Bawab operate in ‘new normal’ Manager Supplements 8 Oracle Analytics for Fusion HCM to enable HR Bilal Saeed 4 boost business efforts [email protected] 10 Work from Home – The New Normal Head of Conferences 12 Keeping ‘human’ element intact Abhinav Mishra 14 ‘Important to equip staff with the right tools to succeed’ [email protected] 15 ‘Remote working needs personal equation’ Assistant Manager ‑ Conferences Priyadarshini Rampuria 15 Is remote working reshaping our office? [email protected] 4 REASONS 16 CPP Group trusts Forcepoint to safeguard credit card data Sponsorship Associate WHY YOU CAN’T Mohamed Zeeshan Fraaz AFFORD TO MISS THIS 18 Remote working to be ‘new normal’? ONLINE SUMMIT Nikhil Nair 19 ‘Big boost post Covid-19 for ‘pay as you go’ office spaces’ Delegate Associate 20 ‘Breaking the usual way of work will accelerate Lorraine Ruth Amulong Mantaring in near future’ Advertisement Control 22 Five sessions you can’t miss at the KTRWS 2020 Mohammed Suleman [email protected] Head - Circulation and Distribution Constance Louis Moraes Head - Production and IT Operations Mohan Kumar Shetty Commercial Printing Head CPO Imran Shariff Manager — Brand and Marketing Communication Harjyot Oberoi Bohra DUBAI HEAD OFFICE: PO BOX 11243 | TEL: +971 4 3383535 | FAX: +971 4 3383345/46 3 ABU DHABI: P.O. BOX 3082 | TEL: +971 2 6337666 | FAX: +971 2 6351122 | [email protected] A PUBLICATION OF GALADARI PRINTING & PUBLISHING KHALEEJ TIMES | SPECIAL REPORT

#KTRWS2020 4 REASONS WHY YOU CAN’T AFFORD TO MISS THIS ONLINE SUMMIT 3-4 JUNE 2020 www.remoteworkforcesummit.com It is a fact! We do not need a static place to work and enable business success anymore. We can develop strategies and business plans remotely as well. Our generation has been blessed with an infrastructure that enables employees to smoothly work from home now. Since remote working is slowly redefining the way business works, Khaleej Times is launching the Remote Workforce Summit- an extraordinary virtual event which will bring together 450+ CXOs, solution providers who offer services and products that enable a better remote working space, and key speakers from across the globe to share knowledge about how to strengthen your business remotely. This virtual event aims to bridge the gap between office workstation and your own remote work zone! Here are a FOUR reasons why you should look forward to the Remote Workforce Summit on 3-4 June 2020. 4 KHALEEJ TIMES | SPECIAL REPORT

An Enlightening Agenda Our Highly Lucrative Partner Zone Globally, it has become a priority for human resource team in orga- Driven by the technological evolution and the current health crisis, nizations to ensure work life balance. Companies with employees businesses are undergoing seismic changes in the way they operate. who have a healthy work-life balance face 25 per cent less attrition To ensure seamless business continuity, new tools have been set up rate. Since remote working as a concept has come into the limelight, in order to facilitate a smooth functioning of remote workforce. Our it has become a good way to ensure a healthy work-life balance. highly competent partners will be providing incredible deals and dis- counts on hi-tech solutions required by your firm to enable a stronger The agenda of our event focuses on prime topics like the business and better remote working system. Some of our partners include and human needs for a remote work strategy, improving productiv- Automation Anwhere, Nutanix, Blueprism, Team Viewer, Oracle, Tata ity while working remotely, managing distributed teams, real life case Communications, Poly, Forcepoint, Software AG and Mindware. studies and many more such informative topics. A Highly Accomplished Speaker Pool A virtual networking space #KTRWS2020 will witness key speakers from across the globe to Networking has always been a key component of face-to-face events share their wisdom and thoughts on how to enable a better remote and the Remote Workforce Summit will be no different. The summit’s working environment. They will discuss the latest trends, tech- virtual meeting and video platform will provide ways for attendees nologies, strategies and challenges with starting & scaling remote to make meaningful connections and interact with each other, speak- work. Get a glimpse of our brilliant speaker line-up on our website ers and sponsors in a variety of unique ways including: www.remoteworkforcesummit.com • Virtual chat rooms where registrants can talk to one another about session topics and connect directly with speakers • Virtual Q&A, polls and contests for continued engagement during the event • Dedicated video conferencing with small groups of like-minded peers on carefully curated topics To register or find out more about the event, visit remoteworkforcesummit.com KHALEEJ TIMES | SPECIAL REPORT 5

Automation: The tool for supply chains to operate in ‘new normal’ Co-authored by Abhishek Abhishek Shah all vendors in the supply chain. Each of these Shah, Co-Founder and Co-Founder and Group CEO, RSA Global tasks provide value and automating them Group CEO, RSA Global, and impacts effectiveness. Milan Sheth, EVP – IMEA, particularly important during the current cri- Automation Anywhere sis, when RSA’s promise to its customers are It is recommended to kickstart intelligent “Dependable, Flexible and Innovative.” automation in supply chains with the low- Global supply chains have become more hanging fruit. By automating repetitive tasks complex and interconnected than ever. The Automation has further helped RSA to deal that require data and accuracy, supply chains advent of automation and digital transforma- more effectively with mass remote working can begin to realise benefits. There are numer- tion journey has ensured that there is a while maintaining high productivity. IT resil- ous areas where automation can directly complex chain of human and digital workers ience is a key part of automated supply chains, boost revenue generation such as data analyt- collaborating to make the modern supply and the ability to perform business as usual is ics, preventive maintenance, and smart trans- chain as seamless as possible. For consumers, a massive benefit. It reinforces the unseen portation. Other areas where indirect benefits these supply chains appear shorter as they advantage of intelligent automation, creates can make the supply chain more effective witness movement of goods and products at a culture of acceptance within the enterprise must also be explored. lightning speeds. and boosts team morale. Furthermore, these initiatives are buttressed by a strong focus on While devising automation implementation However, what the current Covid-19 situ- cybersecurity. programs and CoEs, supply chain enterprises ation has shown is that the new normal for often look for ROI too soon. The real benefits businesses is already here. Business continuity Clear benefits of intelligent automation of automation begin to trickle down through plans are being revisited to adapt to the un- the value chain only once some processes are precedented climate. It is not surprising that In the logistics industry, old-school processes automated and people begin noticing the automation now features higher up the prior- and multi-stakeholder relationships add value it brings. Such a cultural shift is not easy ity lists for some, as it ensures that certain another layer of complexity. For instance, the to initiate without some working models in business operations can operate with the global wide transportation of cargo is steeped place. same or increased effectiveness. in paperwork and manual processing. Auto- mating such tasks can save a lot of man-hours Deriving holistic value at RSA Global Early movers reaping the rewards of intelligent and costs. Similarly, customer-facing jobs such automation as invoice management, conflict resolution At RSA Global, initial process discovery was a and real-time updates create a link between key challenge that had to be overcome. While automation deployments still present Several departments and stakeholders were new learnings and findings, supply chains that consulted to determine which processes could are already running automated processes have add the most value, if automated. Assessing an advantage. Automation is a key part of time spent on each activity and its importance large-scale digital transformation projects and in the value chain was not easy. Several team it is designed to keep routine and repetitive members were part of these feasibility tasks functioning as usual with minimal human discussions. supervision. Thus, dealing with the Covid-19 situations might have been easier for some. Currently, automation of identified processes saves anywhere between five to 80 At RSA Global, the foundations of manual monthly hours, depending on complexity. processes are being excavated and replaced Each hour saved can be diverted towards de- by robust digital alternatives. This is paving livering better customer experiences. This the way for a more transparent, non-compro- shift is in line with the company’s strategy to mised and high-quality customer experience, become 100 per cent digital by 2021 and boost productivity. There has been no better time for man and machine to work side-by-side, towards mutu- ally beneficial objectives. The supply chain industry is just one of many that is going to see increased adoption of intelligent automa- tion over the coming years, and RSA Global ’s working models of harmonious relationships are proof of that. 6 KHALEEJ TIMES | SPECIAL REPORT



Oracle Analytics for Fusion HCM to enable HR boost business efforts The latest offering is a new ◊ Compensation trends and ratios With Oracle Analytics addition to Oracle Cloud ERP ◊ Performance talent ratios for Cloud HCM, customers are released last year • Advanced analytics: Saves HR teams time, now able to leverage Oracle has announced the availability of effort, and potential errors in calculations by out-of-the-box HR analytics to Oracle Analytics for Cloud HCM. Built on analyzing key areas including: Oracle Analytics Cloud and powered by Oracle ◊ Top talent retention gain unprecedented Autonomous Database, Oracle Analytics for ◊ Turnover by compa-ratio intelligence and reduce the Cloud HCM provides HR executives, analysts, ◊ Team effectiveness organization’s reliance on IT. and line-of-business leaders with deeper ◊ Span of control insights into workforce management by ◊ Diversity T K Anand enabling a comprehensive view into data Senior Vice-President, Oracle Analytics from across the organisation. The new self- • Extensibility to fit the business: Enables service analytics capabilities help customers customers to augment Oracle Cloud HCM maximize the value of Oracle Cloud HCM. data with data from other Oracle applications, non-Oracle applications, or other external “In today’s volatile business environment, data sources. HR has become a key strategic business part- ner for the organization,” said T K Anand, “Organisations routinely report that utilis- Senior Vice-President, Oracle Analytics. ing cross-functional data delivers competitive advantage,” said Dave Menninger, SVP, Ven- “With Oracle Analytics for Cloud HCM, cus- tana Research. tomers are now able to leverage out-of-the- box HR analytics to gain unprecedented intel- “Analytics based on a range of data that ligence and reduce the organization’s reliance extends beyond the limits of the department, on IT. This allows for closer collaboration such as the capabilities in Oracle Analytics for between HR and other key business units— Cloud HCM, enable line-of-business personnel such as finance—to help our customers navi- to make decisions and take actions for the gate uncertain times and position them for organization to best meet its strategic and sustained business growth.” operational objectives.” Oracle Analytics for Cloud HCM includes “To deliver value, analytics must impact a the following pre-built features: business process. Analytic applications support business processes directly by • Cross-functional data model: Accelerates delivering a variety of different types of analysis of large volumes of operational data analysis packaged as solutions targeting within Oracle Cloud HCM. The data model specific processes, and specific groups of resides within the high-performing, easy-to- business users. They cover various functions. use, and elastically scalable Oracle Autono- Some support industry-agnostic business mous Data Warehouse, enabling alignment processes such as procurement, which some across business functions. are industry-specific,” added Gartner analysts Alys Woodward and Gareth Herschel. • KPI and dashboard library: Delivers a rich set of more than 50 HR KPIs, dashboards, and *Source: Hype Cycle for Back-Office reports for key HR metrics including work- Analytic Applications, 2019 (30 Sept 2019) force composition, turnover and retention, The latest offering in the Oracle Analytics and team effectiveness to help HR teams gain for Fusion Applications suite, Oracle faster insights. Pre-built KPIs include: Analytics for Cloud HCM offers the same ◊ Workforce demographics, span of control, breadth of analytics capabilities added to Oracle Cloud ERP in September 2019. and hire and promotion status Oracle plans to continue enhancing the full ◊ Turnover (voluntary and involuntary) and suite of Oracle Fusion Applications with advanced analytics capabilities. retention ◊ Diversity statistics and trends 8 KHALEEJ TIMES | SPECIAL REPORT



Work from Home – The New Normal Virtual desktops top the on-premises virtual desktop infrastructure workspace provides greater flexibility, so that list of requirements for (VDI) or desktop as a service (DaaS), enable employees can access the applications and remote workers users to access applications and information data they need— from any device and any from anywhere while data remains secure, location. This is a much better fit for the way As ‘Work from Home’ becomes the new nor- making them ideal for end-user computing many businesses, across many industries, op- mal, enterprises will stand a better chance of needs. Physical desktops and laptops are be- erate today. Instead of running on a local enduring the situation if they have already coming a poor fit for today’s dynamic, digital device, the applications and services of the modernised core infrastructure. They will be workplace. digital workspace run in a datacentre and ready to meet the challenges of the current output is transmitted quickly and securely to environment - or any other challenges for that In the old way of working, company the user across a network. matter - i.e start-ups, rivals, pandemics etc. employees are tethered closely to a desktop or laptop PC for much of their work. A digital Many organisations across the Middle East Organisations need to look to modernise are dealing with the reality of needing to set their IT infrastructure by doing the following: Many organisations across the up all their employees to work remotely, Middle East are dealing with while still maintaining access to the same • increase automation the reality of needing to set up tools and applications they require to be pro- • increase self-service all their employees to work ductive. To help organisations deal with this • greater use of cloud and mobile platforms challenge, today Nutanix announced a new • optimise data – decisions should always be remotely, while still offer called FastTrack for VDI to support com- maintaining access to the same panies anywhere in the world quickly deploy made on the data, despite emotional times a virtual desktop infrastructure (VDI) solu- tools and applications they tion. Setting up and provisioning desktops, The digital workspace: Why should enter- require to be productive. something that used to take weeks, will now prises virtualise desktops and applications be done in record time. Intelligent digital workspaces, delivered by For more information, visit www.nutanix.com/scale-vdi-deployment 10 KHALEEJ TIMES | SPECIAL REPORT

MAKE WORKING FROM HOME WORK FOR YOU YOUR FOUR STEPS TO WORKING FROM HOME 1UPDATE 2UPGRADE Ensure you have the The right audio solution latest online collaboration helps you sound your best software on your devices. despite background noise. 3CONNECT 4COMFORT Video conferencing Finish off your new home enhances the human office with an ergonomic connection that fosters chair and good lighting. collaboration. ARE YOU READY FOR REMOTE WORKING? With many employees now faced with working from To explore our range of headsets and video home, Poly products are set to play a bigger part conferencing cameras, visit: in business than ever before. Using our headsets and www.poly.com/remoteworker video conferencing cameras will keep communication seamless—make you feel like you’re in the office. And help you stay a part of the conversation. Meaning your business won’t miss a beat. ©2020 Plantronics, Inc. All rights reserved. Poly and the propeller design are trademarks of Plantronics, Inc. The Bluetooth trademark is owned by Bluetooth SIG, Inc. and any use of the mark by Plantronics, Inc. is under license. All other trademarks are the property of their respective owners.

Keeping ‘human’ element intact From no work from home to 90 per cent work happening productively from home, Peter Baker, Group Chief HR Officer, First Abu Dhabi Bank in the UAE, explains how companies need to approach this change Nature of HR in the next five years Peter Baker, Group Chief HR Officer, First Abu Dhabi Bank in the UAE The pace of change continues to accelerate, Baker believes: “Secondly, finding ways to connect and and HR needs to change accordingly. Peter check in with employees is key.” Baker puts forward few key themes that he It will be great in expects to drive the change. the end, and if it’s Lastly, leaders need to enable their employ- not great, it’s not ees to be successful, and this will translate into “Firstly, agile ways of working, and agile an engaging culture, Baker states. workforce planning. HR needs to become the end!” expert at ensuring that organisation First Abu Dhabi Bank’s successful capabilities are sufficient to support the Leaders’ role to create a good remote culture implementation of building or scaling business strategy, and if there is a gap, HR remote teams needs to help quickly address this gap. New employment models such as gig and flex work FAB went from no work from home at all, will help in this regard.” to 90 per cent working productively from home in less than two weeks. “We challenged He adds that HR should look at lifetime ourselves to think and work differently, while employability rather than lifetime employ- keeping appropriate controls for risk and ment. “People will change employers many governance.” times over career. HR needs to be able to cre- ate a great employment experience for their According to Baker, leaders who rely upon Face-to-face interaction is important best talent, and ensuring that their people are their ability to inspect the day-to-day activi- learning and growing, even if there is an ac- ties of their employees will struggle in a re- As much as people still desire connection, knowledgment that the next step in some- mote work culture. To be able to manage Baker says that the Zoom can be almost as one’s career may be to a different employer.” effectively, Baker maintains that it’s all about effective as a physical interaction. “However, setting clear expectations, primarily about I do believe that genuine in-person He also pointed towards the massive in- WHAT needs to be delivered, even if this collaboration is an enabler of trust and crease in robotics and AI across enterprises, means letting go of the HOW it will be done. effective decision making. Therefore I believe including in HR. “Much of the manual work “Hold people accountable for results rather there will always be a place for physical will evolve with the infusion of technology and than the hours that they are at their desk.” connection. this is great news for our function. We will finally be able to focus primarily on the ‘Human’, part of HR, rather than processing transactions,” Baker says. 12 KHALEEJ TIMES | SPECIAL REPORT

Secure Your Remote Workers Connect with us for help identifying and addressing gaps in your remote security strategy. Protect your people and data no matter where they are. Learn more at: info.forcepoint.com/remote-workforce www.itqan.ae • Sales Inquiries: [email protected] Al Khaleej Computers L.L.C.

‘Important to equip staff with the right tools to succeed’ Ghinwa Baradhi, Chief Ghinwa Baradhi, Chief Information Officer customer experience? Information Officer MENAT, MENAT, HSBC, UAE It starts with listening to and understanding HSBC, UAE, highlights the need for teaching employers in using For many of our colleagues, customers, what their needs and wants are, the technology effectively remote working has been and delivering experiences to delight them. Customers expect a real-time, anywhere, any- As futurists, commentators, experts in arti- part of their routine for time experience so digital solutions should be ficial intelligence and happiness at work, give years, so it was a relatively the default choice. Technology is there to us your insight into the future of work/work- support the business models, and should not place and what we can expect in the next 5 smooth transition to be the “star of the show” but rather the sup- to 10 years? split site and then full porting cast. working from home. The current pandemic has highlighted Before the pandemic, What are some of the noticeable achieve- the need to care for and collaborate with our 57 per cent of staff were ments of HSBC MENAT when it comes to colleagues remotely, which is essential for the able to work remotely. enabling/building/scaling remote or distrib- evolving future of work. The use of technolo- uted teams? gies such as artificial intelligence are an set and culture change needed to enable enabler to working more efficiently and creat- remote working, it’s not only a matter of For many of our colleagues, remote working ing value for customers, and will continue to having the right tools. has been part of their routine for years, so it become more prevalent in the workplace, What business approach would you suggest was a relatively smooth transition to split site across all roles and teams. It is important that to companies looking to create a digital and then full working from home. Before the organisations collect and aggregate data in a pandemic, 57 per cent of staff were able to responsible way, more data leads to better work remotely. Within the first two weeks of decision making capability. Technology has making the decision to deploy a split site become ingrained in our daily routine, both rotation, home working increased to 80 per personally and professionally, and the knowl- cent. Zoom videoconferencing was also edge and skills to manage the latest tools and enabled for staff to continue communications applications will be essential going forward. with colleagues and customers. In the first week of May alone, nearly 15,000 meetings When organisations talk about data science were held across the region on Zoom. The and artificial intelligence enabling remote success of this hinged on extensive learning work, where do you think they should start? sessions for our staff to ensure they were What are the must-not-ignore factors? comfortable with the new tools. Many teams have started daily check-in meetings to ensure A good place to start would be understand- staff are managing challenges such as work ing the critical roles and functions in your life balance and personal health and well-being workplace, and equipping those staff with the is at the forefront. right tools to succeed. Also assessing the infrastructure and architecture to get the What can delegates/attendees take away basics right from the start, for example ensur- from your session at the Remote Workforce ing bandwidth and storage is sufficient. AI is Summit? underpinned by having accurate and reliable data, so a thorough assessment of your data Preparation and quick action are key collection, cleansing and management success factors to enabling a remote work- practices is needed. Must-not ignore factors force. Attendees can take away some tips and include ensuring controls are effective such lessons learned from a global organisation as cyber security, fraud, and risk. In addition, on getting the basics right and creating cus- frequent communication with employees and tomer value and employee satisfaction looking after their well-being are critical to through enabling technology to support busi- success in a remote working environment. We ness needs. must not take for granted that there is a mind- Lastly, have you got a favorite quote or a quote that you live by? Learn and be curious! 14 KHALEEJ TIMES | SPECIAL REPORT

‘Remote working needs personal equation’ John Riordan, Director of human interactivity and not less. We need John Riordan, Director of Support, Support, Shopify, Ireland, more focus on meaningful and informed Shopify, Ireland on what makes work from insights and less on accumulating data. home effective What can delegates expect from your session Productivity is the most important criteria at the Remote Workforce Summit? What do you think are the crucial challenges that leaders try and ensure while managing in the implementation of remote work? a distributed or remote team, how can they The candid view on the future of working • Unlearning years of office-based behaviour ensure it stays up? from home quickly I would disagree that productivity is the Lastly, have you got a favorite quote or a • Learning to trust, rather than trying to most important criteria. The most important quote that you live by? focus should be on achieving the right control outcomes. Daniel Pink’s from the book Drive: “Control leads to compliance; autonomy leads to When organisations talk about data science What are some of the noticeable achieve- engagement.” and artificial intelligence enabling remote ments of Shopify when it comes to building work, where do you think they should start? or scaling remote teams? What are the must not ignore factors? Our support organisation of close to 2,000 Remote work requires more personal touch people is virtually all remote. The vast major- not less – this is a challenge that needs more ity of our team is full time employees who enjoy full benefits, including equity. Is remote working reshaping our office? The option of remote working recent years, aided by a new breed of busi- employees “work from home indefinitely”. is both convenient and cost- ness-focused group chat apps like Microsoft But are employers equally enthusiastic effective. Does it mean that Teams and more reliable, user-friendly video working from home will be the conferencing tools that make it easier to con- about the trend? A reduction in office costs trend going forward? nect and be productive without sitting the could be one of the key reasons for business- same office, or even the same country. es to adopt remote working more widely, said ❖❖ Rhonita Patnaik Angela Ashenden, principal analyst at CCS According to a Forbes report, studies are Insight. For employers, benefits also come in The outbreak of Covid-19 in March 2020 led predicting an increase in remote working as the form of a larger potential labour pool. to millions self-isolating in their homes. As part of the “new normal”. A survey conducted When an employee pool isn’t geographically establishments rushed to secure employees by Amdocs queried 2,000 consumers regard- restricted, the likelihood of finding the right and the spaces, the outbreak changed the ing their opinions on future 5G experiences employee rises. Out of area employees can situation markedly in the past few weeks as and found that 35 per cent of respondents also be cheaper, saving employees money. office-based employees around the world are believe the technology will lead to better told to carry out their jobs from home. This video conference options, 32 per cent antici- There’s also evidence that remote workers has rapidly accelerated the existing trend of pate better video training and development are more productive. According to a recent work from home, as businesses rush to adopt opportunities, and 61 per cent said 5G will Global Workplace Analytics survey, a full 53 remote working on a wider scale than ever create more opportunities to work remotely per cent of remote workers reported they seen before. with ubiquitous success. were likely to work whenever required. That’s compared to 28 per cent of in-office workers. Remote working has been on the rise for Although remote working doesn’t suit decades, thanks to the availability of digital everyone — isolation from colleagues can be Mastering remote work is all about finding communication and collaboration tools that a major downside of having a home office, for the apt tools to stay productive and enable staff to do their jobs outside of phys- example — many welcome it. A survey from connected. But more than that it is having the ical office. The trend has accelerated in job search site Glassdoor showed that 67 per right foundation for a strong team culture in cent of employees said they would support place. If your organisation is tapping in the the decision by their employer to mandate right resources, then you are most likely where you should be. KHALEEJ TIMES | SPECIAL REPORT 15

Protect data, protect your people Ozgur Danisman, Director Sales Ozgur Danisman, Director Sales Engineering, face when it comes to securing their informa- Engineering, Emerging Market Emerging Market at Forcepoint tion system in a remote workforce environ- at Forcepoint, on the steps ment and how can this gap be addressed? organisations should take to tion and behavioural analytics, all being secure their work delivered in a unified way from the cloud. With more employees working remotely, Moving forward requires a change in how we some channels such as cloud storage, cloud What is the importance of cybersecurity for deliver network and cloud security as an in- SaaS (including video conferencing apps), an organisation considering remote work- dustry. Gartner’s Secure Access Service Edge chat/IM or other collaboration tools will drive place environment? (SASE) is an architecture that aims to do just more activity while others may stay the same that. It’s an approach that promises direct-to- (like email) or perhaps see reduced activity More employees working remote most app connectivity and security for cloud-first (like printers or USBs). Unified policies should likely means an increased reliance on cloud and hybrid enterprises. At Forcepoint, we be implemented over every channel including services and applications. Modern data understand the transformation our customers on-premises and cloud to allow organisations protection strategies focus on supporting are currently facing. Getting to a cloud-based deploy once and leverage across all channels. users where they are. That means devising a security reality is a journey. And it’s one we’re Employees performing tasks remotely, like plan that protects data on premises and in the committed to helping them make. sharing customer credit card numbers or cloud; and one that protects data being other sensitive/confidential data over email accessed from multiple hardware devices and What’s the biggest challenge organisations or other channels, can be blocked by using a host of new cloud applications. The best DLP policies. These can be low and slow data part of Forcepoint’s approach in providing this theft attempts where a user does not send all risk protection mechanism to organisations the sensitive data at once but instead tries to is a converged security platform with a unified sneak under that radar. The benefit of the management that allows organisations to Forcepoint approach lies in providing the DLP enforce security capabilities from network, all capabilities for both on premises as well as the way to data based on the risk profile of DLP as a Service for cloud applications under their users. a unified management platform. What are the emerging technologies that What can delegates expect from Forcepoint organisations are implementing and how can at the Remote Workforce Summit? Forcepoint solutions be effective in maintain- ing a safe ecosystem? At the Remote Workforce Summit, we will review these strategies to show how It’s really a convergence of three things organisations can scale their security strategy coming together: cloud security, data protec- for the protection of people and data wherever work happens. CPP Group trusts direct-customer data generated by its life Product(s) Forcepoint to assistance business lines and the ultra-sensitive • Forcepoint Web Security Cloud safeguard credit data that banks and credit card companies trust • Forcepoint Data Loss Prevention card data CPP to safeguard as part of its card protection and fraud prevention services. The company Challenges: Routing traffic through the UK CPP Group is a partner-focused, global needs a flexible data protection framework data centre in order to secure it began causing product and services company, specialising capable of safeguarding decentralised, cloud- delays and lost productivity. Operating in in the financial services and insurance distributed data in multiple countries. multiple countries required compliance with markets. They rely on Forcepoint for data loss multiple data protection standards. prevention while taking on the twin “With Forcepoint’s help, we’ve found the Approach: Move to Forcepoint Web Security challenges of meeting new compliance right balance between safety and productiv- Cloud to improve traffic flow while maintain- requirements in global markets and ity,” said Patrick Viner, IT Operations Man- ing security. transitioning to the cloud. ager, CPP Group. Implement Forcepoint Data Loss: Prevention to increase visibility to data movement and CPP Group has a lot of data to protect—both CPP Profile: CPP develops and delivers insur- comply with complex regulations. ance and credit protection products for con- Results: Identify and stop risky data sumers. movement while allowing the right balance Industry: between safety and productivity. Financial Services; HQ Country: UK 16 KHALEEJ TIMES | SPECIAL REPORT

#KTRWS2020 THERE’S NEWSWORTHY 3 - 4 JUNE | ONLINE EDITION TALENT COMING TO REMOTE WORKFORCE SUMMIT. ANNOUNCING NEW 2020 SPEAKERS FOCUS TOPICS GHINWA BARADHI FONG TUAN CHEN Chief Information O cer Country HR & General A airs MENAT, HSBC, UAE Director, Samsung, Malaysia Business & Build & Building Human Needs of Scale Remote Hyper-productive Distributed Teams Remote Work Teams JAMES LAFFERTY YUVARAJ SRIVASTAVA Agile and Manage Employee Scalable Remote Distributed Engagement for Chief Executive O cer, Group CHRO, Workforce Remote Workers Fine Hygienic Holding, UAE MakeMyTrip, India Technology LEAD SPONSOR REGISTER & ATTEND ONLINE remoteworkforcesummit.com STRATEGIC SPONSOR GOLD SPONSOR TECHNOLOGY PARTNER REMOTE CONNECTIVITY PARTNER COMMUNICATION CYBER SECURITY DIGITAL ASSOCIATE SCAN TO REGISTER INTEREST PARTNER PARTNER ECOSYSTEM SPONSOR FOR MORE INFORMATION, CONNECT WITH US ENABLER + 971 4 338 3535 Al Khaleej Computers L.L.C. [email protected] NETWORKING SPONSOR remoteworkforcesummit.com

Remote working to be ‘new normal’? Bob Aoun, Regional Director, Bob Aoun, Regional Director, Before Covid-19, businesses were largely hes- Middle East and Africa, Poly, on Middle East and Africa, Poly itant to fully embrace remote working. how the workforce will adjust to the new practices ‘new normal’. They’ve experienced the chal- But remote working has been a trend in hid- lenges of finding the right space to work and ing – and the current pandemic has uncovered The Covid-19 pandemic is continuing to sig- being apart from colleagues. But many have its potential. nificantly impact people around the globe. also experienced increased productivity and While some governments are starting to relax are enjoying the flexibility and balance than Covid-19 is proving to be the catalyst for lockdown measures, the world of work con- home working brings. greater adoption of home working, redefining tinues to be impacted for the vast majority of what we used to see as “business as usual”. the world’s working population. But the current situation is making many Global organisations including Twitter and people question existing working practices. Square have already announced that all Governments across the world have given employees will be allowed to work from home directives on lockdown and social distancing, ‘forever’. but work has continued from home wherever it is possible. Businesses have been forced to We’re now seeing organisations around the rapidly adapt established working practices. world not only stepping up to temporarily navigate the challenges of the pandemic but But while we’re seeing lockdowns being consider how this “new normal” can bring a eased, no business will be in a position to return positive change to the way they operate in to the normal we once knew at any time soon. future. Businesses must make sure the workplace Work isn’t where you are, it’s what you is safe for employees, and we are likely to see do, and with technology innovating at a fast reluctance in commuting to and working in an pace, businesses are in a position to enable office environment while health concerns are productive and collaborative working for their front and centre in workers’ minds. employees. But looking beyond the pandemic, this Outcome-based working, supported by hu- global event could have a lasting impact on the man connections and collaboration, are key way we all work and could initiate a big to making the new normal work. cultural movement to a ‘new normal’. With the right technology and communica- Employees have been adjusting to their own tion and collaboration tools, location becomes almost irrelevant – the focus is on empowering employees to work effectively and collaboratively. We’ve recently seen a considerable increase in the use of cloud collaboration tools, such as Microsoft Teams and Zoom, and how they can work in bringing people, colleagues and busi- nesses together in an instant. Yet as we move towards a new normal, we need to think more strategically about the experience delivered by these tools if video and remote collaboration are to be the mainstay of our working practices. That means high-quality video and sound that ensure rich experiences, with noise-can- celling headsets, webcams and all-in-one sound and video systems that make virtual meetings productive and engaging. The pandemic is forcing businesses and em- ployees to adopt a completely new way of working. And while it’s uncertain when em- ployees can return to the office, one thing is certain — Covid-19 has accelerated the need to put remote working strategies on the busi- ness agenda and this will shape the new normal for organisations across the globe. 18 KHALEEJ TIMES | SPECIAL REPORT

‘Big boost post Covid-19 for ‘pay as you go’ office spaces’ Companies that embrace Berry Lumpkins, Global Director already knew from much of the research in opportunities will have a Leadership & Talent Development, the last 10-15 years that connecting little competitive edge over others, and often with team members (and focusing says Berry Lumpkins, Global DP World, UAE more on celebrating success) exponentially Director of Leadership & Talent increases performance and engagement. Development, DP World, UAE will get a big boost post Covid-19 will be ‘pay as you go’ office spaces in key locations. Lastly, leaders will need to recalibrate their In what ways is the nature of Human Resourc- own roles and build their ‘muscle’ as a coach. es going to change in the next five years and What do you think are the crucial challenges I believe we will see an enormous increase in how can companies prepare for it? in the implementation of remote work? the concept of ‘leader as coach’. HR & People functions have already been The biggest challenge in not just surviving, On the flip side, the ‘controlling’ or evolving and changing rapidly during the past but thriving as an organisation in the age of ‘micromanagement’ style of leadership was decade or so. Most global organisations are remote work will be our most senior leaders. already in decline, and I believe Covid-19 will probably on their third or fourth wave of ‘HR They must role-model embracing the new kill it. Leaders must let go of this mindset in Transformation’, yet the Covid-19 impact reality, empathise with the challenges that order to be successfu. gives us all reason to rethink and accelerate especially working parents may be facing, and the journey. let go of any previous tendencies towards What are some of the noticeable achieve- ‘command & control’ leadership. ments of DP World when it comes to building, For recruitment and talent acquisition, we managing or scaling remote teams? can cast the net wider to hire the best talent Secondly, productivity is up and so is fatigue by moving away from demanding physical co- and anxiety. So the need to have a clear well- I’m proud to say that DP World has transi- location to work from anywhere schemes. ness strategy in place to support employees tioned into the world of remote work very This, in turn, means your organisational design will become a key strategic area for the future. smoothly. We already had the technology in principles may radically change how teams and place, it was just a matter of utilisation. functions are structured. Reward schemes will Lastly, to thrive with remote work, compa- be impacted with more of a ‘global nomad’ nies must have the right tools and technology We quickly provided upskilling opportuni- flavour in contracts, with employees expecting in place so that it’s easy for people to connect, ties just after starting remote working. We maximum flexibility in just about everything. perform and achieve. continue to provide opportunities for our Learning and development will become even colleagues across the globe to connect with more ‘just in time’, with leadership develop- What are the top three things that leaders senior leaders on a weekly basis. We alternate ment dialling up the focus on coaching for can do to create a good remote culture? topics between business, leadership and performance. Well-being will become a key HR wellness and the response has been over- strategic pillar for the coming years. The com- For me, it starts with trust – many of us are whelmingly positive. We balance the conver- panies that embrace the opportunities now (and will continue to) blend personal and sation by also brining in leading external will have a significant competitive advantage. professional life. So we must trust our people experts in areas ranging from psychological to manage their time in the best way possible safety to mental health. In our case, we also Give us your insight into the future of work for their own private situations – the flip side have thousands of brave colleagues working and what to expect in the next 5 to 10 years? is we need to be clear and aligned on expecta- in ports and terminals around the globe keep- tions. Secondly, it’s about accessibility. We ing supply chains moving for our customers I believe employees will continue to demand and communities. increasing amounts of flexibility in terms of location, schedules and work-life blend. What can delegates expect from your session at the Remote Workforce Summit? Companies will have satellite hubs where key team meetings can be held in a physical My hope is that anyone curious about how space. Additionally, these hubs will likely have to drive the right ‘Culture & Mindset’ to not very high-end tech setups to facilitate virtual just survive, but thrive in the world of remote summits and meetings that feel more and working will have at least one to two key take- more like physically meeting colleagues & cus- aways to support them on their journey. tomers. AR (augmented reality) advance- ments will continue to minimise the necessity Lastly, have you got a favorite quote or a for long-haul business travel. An industry that quote that you live by? Definitely from Herb Kelleher, the late CEO and Chairman of Southwest Airlines - ‘Culture is what people do when no one is looking’. KHALEEJ TIMES | SPECIAL REPORT 19

‘Breaking the usual way of work will accelerate in near future’ Chen Fong Tuan, HR & General Affairs Director, Samsung Malaysia explains how organisations will have to change their structure to be prepared for uncertainty In what way is the nature of Human Resourc- Chen Fong Tuan, HR & General Affairs Director es going to change in the next five years and how can companies prepare for it? Augmentation of technology • All our people services are mobile enabled with human experience from so all critical HR processes are self-service. The Covid-19 global pandemic has pro- talent acquisition to workplace pelled HR to the forefront with organisations culture, seamlessly integrating • 100 per cent of our operations was done looking to HR as the leader and steer to navi- organic human interaction with remotely with no loss of productivity during gate the uncertainty and volatile environment. curated data, information and the recent Covid-19 lockdown. Breaking the usual way of working and moving towards fluid operations will accelerate in the insights about our talents, What can delegates expect from your session near future. People Analytics will be more resulting in more at the Remote Workforce Summit? prevalent in making real-time people decisions and not merely used to describe situations as robust engagement and Sharing of experience being a leader in a it is now. Diversity and inclusion is often la- decision making. global technology organisation in terms of belled as fluffy and not concrete. HR needs to managing teams effectively in an increasingly start driving this agenda with quantitative What are some of the noticeable achieve- decentralised and distributed environment. narratives and not just qualitative descriptors. ments of your company when it comes to How do leaders lead a multi-generational building or scaling remote or distributed workforce located in different time zones, dif- As futurists, commentators, experts in artifi- teams? ferent geographies and different locations? cial intelligence and happiness at work, give • Samsung’s internal remote working infra- What are the challenges and mitigation inter- us your insight into the future of work and ventions to maximise effectiveness in the face what we can expect in the next five to 10 structure based on our proprietary mobile of this disparity? How to build a coherent or- years? technology enables 100 per cent of our ganisational culture that is aligned across all workforce to work remotely anywhere in levels in remote teams? Augmentation of technology with human the world. experience from talent acquisition to work- • Our internal cloud network is accessible What is the best business advice you’ve place culture, seamlessly integrating organ- 24/7 from any locations equipped with the received? ic human interaction with curated data, in- most advanced security measures. formation and insights about our talents, We are leaders not because we know the resulting in more robust engagement and right answer, it’s because we know how to help decision making. ourselves and others find it. What are the top three things that leaders Lastly, have you got a favorite quote or a can do to create a good remote culture? quote that you live by? • Empower teams by communicating clear Take risk – either you win or you learn. guidelines around accountability but not micromanaging. • Equip teams with the right remote working infrastructure that offer flexibility and ac- cessibility with the highest levels of secu- rity built in. • Deliberately design collaboration and so- cialisation platform and opportunities to ensure remote teams remain connected and engaged 20 KHALEEJ TIMES | SPECIAL REPORT

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Five sessions you can’t miss at the Khaleej Times Remote Workforce Summit 2020 Any organisation with a digital workforce strategy has awakened to a stark new reality – the future of work is here. As businesses navigate new waters with widespread remote work, many are asking themselves the same questions: How can organisations drive efficiencies through digital? What strategies can help maintain a positive and productive work environment? How can we shift resources to changing business needs? To address these focused questions, Khaleej Times has launched its first ever virtual conference, KT Remote Workforce Summit, on 3-4 June. Here are some interesting topics you can’t afford to miss at the KT Remote Workforce Summit 2020. Sandeep Chouhan system for best results. This real life business model is sure to give you some practical Insights and approaches if you’re looking to success- Group Chief Operating Officer, fully transition to a remote-first organisation. ADIB, UAE #KTRWS2020 1 UNDERSTANDING THE BOARDROOM VIEW FOR ACTIVELY IMPLEMENTING A REMOTE WORKFORCE STRATEGY PANEL DISCUSSION There’s no denying that it is more important than ever to identify the stages of a remote workforce strategy and the criteria to adopt it The Future of Leadership: Will successfully. Sandeep Chouhan, Chief Operating Officer at Abu Dha- there be a change in the status bi Islamic Bank, will deliver the must-attend keynote address outlining quo? what is required to shape the optimal conditions for recovery at this most challenging of times. #KTRWS2020 4 DISCOVER HOW ARTIFICIAL INTELLIGENCE HAVE A ROLE TO PLAY IN YOUR FUTURE WORK STRATEGY PANEL DISCUSSION Is it really a tech meet if there’s no artificial intelligence (AI) involved? Nope. Does Artificial Intelligence have a role to play in your future work During this session, panelists will delve into how artificial intelligence strategy? can be utilized to help leaders concentrate on the human aspects of their job such as client relationship, network building and strategic partnerships. 2 GET THE LOWDOWN ON THE FUTURE Berry Lumpkins OF LEADERSHIPP This panel discussion led by experts from Twitter, Oracle and Make- Global Director of Leadership & Talent MyTrip, will deliberate on the new normal in managing teams and the Development, DP World recalibration of leadership. They will also share their key insights on building a team and business model keeping the future in mind. This 5 LEARN HOW TO STRIKE A BALANCE BETWEEN CULTURE AND session will shed light on factoring in the work-life balance for em- TECHNOLOGY IN REMOTE STRATEGY ployees for better employee satisfaction numbers. Remote work is not about rules it’s all about Trust – Remote work is the most important workplace innovation in history. It will deliver the John Riordan largest quality of life increase across the next decade and help com- panies become far more effective and efficient! Director of Support Shopify Berry Lumpkins – Global Director of Leadership & Talent Develop- ment, DP World, UAE, will give us insights on creating an atmosphere 3 HEAR IT STRAIGHT FROM THE HORSE’S MOUTH ON REAL of trust to achieve accountability, ownership and much more in this IMPLEMENTATION OF REMOTE STRATEGY session. John Riordan, Director of Support at Shopify, a billion-dollar e-com- merce company, will share his first-hand experiences and challenges If you need to revamp your Human Resource functions you can’t while implementing a remote work policy within his organisation and afford to miss this session! collaborating with the IT team to have technology as a core support Also don’t miss this dedicated conference on remote workforce! There are many such interesting topics scheduled at the Khaleej Times Remote Workforce Summit 2020, register online to attend today: www.remoteworkforcesummit.com 22 KHALEEJ TIMES | SPECIAL REPORT

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