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Envision. Consult. Execute Stronger As a Team MANAGED IT SERVICES www.srkk.com

Who We Are Inspired by Jaring (the first Malaysian internet service provider), Sistem Rangkaian Komputer & Komunikasi (SRKK), which meant Computer and Communication Network System, is one of the first few tech startups in Malaysia and was founded in 1997 by two aspiring entrepreneurs; Yew Eng Hoe and Yew Lip Sin. In tandem with the Malaysian government’s Multimedia Super Corridor (MSC) initiatives in the 1990’s, SRKK’s purpose is to help Malaysian corporations, especially, small and medium-sized enterprises (SMEs), to adopt Information and Communications Technology (ICT) as their engines for business growth. SRKK consults, designs, and develops IT systems, intranet portals, and workflow solutions, provides managed services, resells software and hardware solutions for Microsoft, HP, HPE, Dell, Fortinet, Symantec and other leading IT vendors potential. We are committed to being a faithful partner who is thought-leading, sustainable, and cost-conscious. 1

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Table of Contents 4 5 Why Choose SRKK Related Services 6 Our Services 7 8 VITD - Virtual IT Department 8 What is VITD? 9 VITD Key Features 10 Why VITD? VITD Service Packages 11 12 SCD - Sistem Cloud Desktop 12 What is SCD? 13 SCD Key Features 14 Why SCD ? SCD Service Packages 15 16 MM365 - Managed Microsoft 365 16 What is MM365? 17 MM365 Key Features 18 Why MM365 ? CSP Service Packages (MM365) 19 Contact Us 3

Why Choose SRKK ? Here at SRKK we are continually advancing our global capabilities by sharing our experiences, knowledge, and resources among and between consulting practices and offices. We cater to the needs of our partners while offering right and timely solutions all the time—because here at SRKK, we don’t just say it, together we make it! We also believe that every partner is an important element of success, that’s why we don’t just treat our partners as mere customers but as a team and we believe in the power of teamwork; assisting you through removing obstacles enabling you to succeed. You will never walk alone! You will be assisted with a group of certified & trusted IT consultants whose services are fully reliable to the core. SRKK also believes in the principle of change, and every day we help change everything that needs to be changed, with these, we aim to help grow your business through change. Yes, digitization is changing the world, and here at SRKK, we help organizations succeed in this fast-changing landscape. As a leading technology advocate, we help our clients realize results through the power of our people and the Microsoft ecosystem, and other technology partners. Together we work from good to GREAT! Delivering growth through reliable and excellent services, so that you may continue advancing in your business and making sure that the trust you gave us is invested wisely.

Related Services Office 365 Security Security and compliance is an ongoing process, not a steady state. It is constantly maintained, enhanced, and verified by highly-skilled, experienced and trained personnel. We strive to keep software and hardware technologies up to date through robust processes. System Support Program System Support Program (SSP) give you the easiest way to maximize the uptime of your IT Infrastructures. Our support services provide everything you’ve been looking for: A dedicated helpdesk, Easy SSP Management and high service quality. Sistem Protect SISTEM Protect is revolutionizing cybersecurity with products and services that proactively prevent, rather than reactively detect the execution of advanced persistent threats and malware. It prevents cyberattacks with Artificial Intelligence that blocks threats in real time BEFORE they ever cause harm. Virtual IT Department (VITD) VITD offers 24/7 system monitoring services and proactive fixing of system errors before any major mishaps. VITD is a comprehensive portfolio of IT managed services that attends to your company’s evolving IT needs. VITD detects system errors and rectifies it before major remedial action is needed. Sistem Backup Sistem Backup services offers not just one but two back ups for your business data. With SRKK’s Sistem Backup you get on-premise back up, with up to 3 terabytes storage with anti-virus with cloud back-up with 3 terabytes of storage. With our Sistem Backup, you are assured of an automate backup and update on both your premise and cloud storage. 5

Our Services Virtual IT Department (VITD) Remote monitoring and managed services that consist of remote management tools, combined with fully certified engineers. Sistem Cloud Desktop (SCD) Cloud computing platform that provides a range of cloud services, including compute, analytics, storage and networking. Managed Microsoft 365 (MM365) An integrated solution, bringing together the best-in-class productivity of Office 365 with advanced security and device management capabilities to help safeguard your business 6

VITD Virtual IT Department Fastest and Easiest IT Support Solution 7

What is VITD? We’re here to help businesses meet increasing demands for IT support without having to recruit, hire, train, and onboard new IT Support Engineers so that you can channel all your energy into thriving in the technologies industry. Get the best IT Support Engineers without all the caveats of adding to your headcount Save money, effort and time needed to hire and train Get experienced IT Support Engineers that can start being productive right away Get state-of-the-art tools to “do less and achieve more” Problems your IT Professionals are probably facing in daily basis: Finding it harder Seeing a surge in IT support Lacking the tools needed to remotely Lacking visibility for to support their users needs because of different access user’s computers to perform endpoint devices health status user environments update and solve problems VITD Key features IT Management & Monitoring Solution • Dashboard to monitor endpoint devices health remotely • Remote monitoring & management • Desktop management • Remote client management Support Service • Implementation of IT Platform • Endpoint support • Outlook application troubleshooting • Fixing bugs & services issues • Guidance and advice on using computer effectively • Software installation • Computer Optimization • Monitoring and Implementing security patches • Updating Antivirus and monitoring Antivirus Health • Endpoint maintenance • VPN Access support (up to endpoint VPN installation only) 8

Why VITD? How virtual IT can benefit you? IT Efficiency With VITD, you do not need to worry about support and management on all of your IT endeavors. VITD provides 24 hours, 7 days a week and 365 days a year of managing and monitoring for servers and endpoints. IT Security VITD automates patch and vulnerability management, back-up important data and secure you from your vulnerabilities. Visibility & Control VITD enables you to monitor entire IT environment, infrastructures, and devices to maintain uptime. VITD also gives you a dashboard where you can visualize IT management data. Cost Savings Through single IT Management platform, VITD eliminates the need for multiple licenses and giving your IT practitioners higher efficiency. One platform to access information & automation of IT Processes; Remote access reduces need for physical movement 9

VITD Service Packages Features Essential Essential Plus Corporate Corporate Plus OS patching: Windows OS (RM70/month) (RM75/month) (RM300/month) (RM300/month) OS troubleshooting: Windows and Mac Support peripherals - printers, scanners System log extraction for third party vendors upon request Cloud software support: Office 365 & MM365 Recover and wipe data if computer is lost - best effort basis Network connectivity troubleshooting - WiFi and LAN connections Basic network configuration Unlimited business hour support (9.00am – 6.00 pm) Backup Yearly Audit inventory reports (Hardware and Software) Warranty Process Claim Patch statuses Antivirus coverage (SRKK will provide) Business Review Recover from backup for data lost- from customer backup system Ping response notification Machine Uptime Monitoring Resource utilization Monitoring Key processes – Client to custom application services Emergency downtime support AI EDR coverage (Endpoint Detection & Respond) Remarks: PC/EndPoint/Peripherals covers in Essential Managed switch/Firewall/server covers in Corporate 10

SCD Sistem Cloud Desktop Cloud Computing Platform 11

What is SCD? SCD is a cloud computing platform that provides a range of cloud services, including computing, analytics, storage, and networking. Microsoft Azure is a comprehensive desktop and app virtualization service running in the cloud. It's a full access to your complete business desktop from multiple devices—anytime, anywhere, through any device. SCD helps enhance people productivity and the only thing you need is internet connection. Challenges with Physical Desktop IT Resource Cyber-security Difficult for Maintenance staff to work remotely SCD Key features Service Entitlement • Unlimited email support • Unlimited call support • Support escalation to Microsoft Manage Service Practice • Virtual Administrator • Endpoint protection & monitoring • Service utilization monitoring • Health check & maintenance report • Portal extension • Technology update for Administrator 12

Why SCD? How SCD can benefit you? SCD gives you the access to your business desktop anytime, anywhere, through any device. SCD offers you full access to you desktop, data, and files from multiple devices. SCD enhances people's productivity. All you need to access your SCD is Internet connection and you are good to go! Access anytime, anywhere, any device 13

Sistem Cloud Desktop (SCD) Service Packages Service entitlement Description SCD Standard SCD Enterprise Managed Service Practice Service Level Agreement (SLA) (RM169/user) (RM219/user + Project deployment) Services coverage *6 Hours 8x5 Monday-Friday *Powered by Citrix Troubleshooting coverage 9am-5pm *4 Hours Minimum number of users Windows Virtual 8x5 Monday-Friday Unlimited email support Desktop component Unlimited call support Windows Virtual 9am-5pm Support escalation to Microsoft Desktop client & host Windows Virtual L1 support – Endpoint Security Desktop component Service entitlement check & basic case consultation Windows Virtual L2 support – File & Storage Desktop client & host Issue Troubleshooting and Resolution and Remote - Endpoint Security Assistance for Complex Administrative Task L3 support – Fully Managed File & Storage Major Issue Troubleshooting and Escalation Resolution to Fully Managed Azure AD group Microsoft and Follow up Virtual Administrator - 30 Endpoint protection & monitoring - Service utilization monitoring - Partially Managed Services & component - (2 times/year) Health check (2 times/year) Maintenance report (2 times/year) Best practice recommendation & consultation (2 times/year) Technology update for Administrator (2 times/year) Portal extension Out of scope: • *Non-Working Hour and working days • On-site support entitlement • End of support (EOS) / End of life (EOL) version will be on best efforts without extensive troubleshooting • Integration with 3rd party software or other applications • Any new configuration, setup, installation & troubleshooting related to outside Windows Virtual Desktop component & services • All others task, activities, item not listed and/or specified as in-scope will be treated as out-of-scope 14

MMMan36a5ged Microsoft 365 Management Solutions for Microsoft 365 15

What is MM365? Managed Microsoft 365 is a service that provides you with assistance in setting up emails, and accounts; trouble shooting, monitoring, maintenance and security enhancement; enabling you to maximize your Microsoft 365 subscription. Problems employees are facing now without MM365; Slow and inefficient file Mobile workers face obstacles Using more devices and dissemination, preventing in sending quick responses to applications raises the risk them to know the latest customers, affecting their of data breach. versions of files. productivity outside the office. MM365 Key features • Comes with Office • Email and calendaring • File storage • Data protection controls • Safest Windows • Cyberthreat Protection •Administration and Deployment • Dependability and Support Microsoft Teams Experience • Digital hub like Microsoft Teams • Integrated video storage • Video broadcasting capabilities • Enterprise social networks • Vibrant company portals • Technology update for Administrator AI Powered Tools • Tools to augment human creativity • Cognitive Services • Speech recognition 16

Why MM365? How MM365 can benefit you? Communicate effectively MM365 can further help you get your team be all on the same page. Work from any devices MM365 helps you access your files and edit them from any devices. Get work done and customized workspace MM365 assists you to get your work done by giving you access to your email, calendars, contacts and more in one place, and the ability to customize your workspace. Automate business process and Secure business access Automate business process with MM365 and secure your business access through user authentication and automated policy-based rules. Protects information and Defend against cyberthreats MM365 helps you secure your business data and guard it against unsafe attachments, suspicious links, and other malware. Microsoft 365 help your employees to be more collaborative to achieve more, more mobile anywhere it matters and more secure with always-on security 17

CSP Service Packages (MM365) Description CSP Compulsory CSP Gold CSP Platinum Service Level Agreement (SLA) Services coverage (RM5/user) (RM9/user) (RM13/user) Troubleshooting coverage *6 Hours *4 Hours *4 Hours 8x5 Monday-Friday 8x5 Monday-Friday 24x7 9am-5pm 9am-5pm exclude public holiday Office 365 services Office 365 services Office 365 services N/A Azure AD Connect Azure AD Connect Office 365 client Office 365 client Exchange online Exchange online OneDrive, Teams OneDrive, Teams Security & Compliance Security & Compliance Service entitlement Unlimited email support Unlimited call support Managed Service Practice (2 times/year) (4 times/year) Support escalation to Microsoft (2 times/year) (4 times/year) L1 support – (4 times/year) Service entitlement check & basic case consultation L2 support – Issue Troubleshooting and Resolution and Remote Assistance for Complex Administrative Task L3 support – Major Issue Troubleshooting and Escalation Resolution to Microsoft and Follow up Virtual Exchange Administrator Email traffic monitoring Service utilization monitoring Spoofing & Phishing Policy inspection Secure score inspection Health check & maintenance report Best practice recommendation & consultation Technology update for Administrator Out of scope: • *Non-Working Hour and working days • On-site support entitlement • End of support (EOS) / End of life (EOL) version will be on best efforts without extensive troubleshooting • Integration with 3rd party software or other applications • Any new configuration, setup, installation & troubleshooting related to outside Office 365 client & services • Backup and restore data from Office 365 to existing machine or server • All others task, activities, item not listed and/or specified as in-scope will be treated as out-of-scope 18

[email protected] www.srkk.com Kuala Lumpur Johor Bahru Singapore Manila Sistem RKK Sdn Bhd (482721-K) SRKK Selatan Sdn Bhd System RKK Pte Ltd SRKK Philippines Inc, No. 15 – 1, Port Tech Tower, (1182101-M) (200811888G) Unit 401, 4th Flr. Vinia Tower, Jalan Tiara 3/ KU 01, Suite 17-02 City Plaza, 21 Woodlands Close, Edsa, Quezon City, Bandar Baru Klang, 21 Jalan Tebrau, #07-10 Primz BizHub, National Capital Region, 41150 Klang,Selangor. 80300 Johor Bahru, Singapore 737854 1104 Metro Manila, Tel: +60 (3) 3000 6698 Tel: +60 (7) 278 6698 Tel : +65 6816 2399 Philippines Tel: +63 9176 265 650